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(November 16, 2017 | 18:04)
I signed up with Kraken with high anticipation and positive references. It has been over one month now and I cannot find proper language to describe my disappointment. The customer services are unacceptable, huge delays, no help at all. It is virtually impossible to place an order as one has to punch the keys times and again until a message pops up and tells you about a crazy internal error. How many trading opportunities have been lost! In another instance I transferred some coins into one of my accounts with the exchange and never received them as the ongoing glitches removed this address and installed a new one. It just goes on and on. Finally I transferred USD5,000 three weeks ago and it is nowhere in sight... I have a feeling these guys just pocketed this money and now have been putting me off with lame excuses like the money is with their Japanese bank and my bank has to send the tracking through and make them pay into my account. What is this all about? They want me to chase their bank to release my money. They must be having a bad time and have been trying to use their clients' money to patch their holes. My bank verified a million times and I have a SWIFT, which confirms that the beneficiary's account has been credited and they still deny my funds. Is this the way to maintain and expand the customer base? The only way to teach them a lesson it to come forward with concerted efforts and stop trading at their exchange.Let them go figure and change their unbecoming attitude or find new jobs.
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