Crypto-Dom exchanger

Hello Yassin,
Thank you for your inquiry.

During the AML review of your transaction, high-risk indicators were identified. According to the results of the blockchain analysis, the funds involved in the transaction received a cumulative risk score of **100/100**. Several transactions prior in the transaction trail, connections were identified to high-risk sources, including **Bridge-related transactions** and interactions with **unlicensed gambling services**.

Please note that AML analysis evaluates not only the immediate transaction but also the historical movement of assets on the blockchain. The presence of high-risk sources within the transaction history constitutes grounds for additional compliance review in accordance with our AML Policy.

Due to the identified risks, we requested KYC documentation and information confirming the source of funds. However, you declined to provide the requested information and did not complete the verification process.

In accordance with our AML Policy, the transaction has been suspended and the funds are being held for up to **30 business days**. Upon expiration of the review period, the funds will be returned exclusively to the originating wallet address, unless otherwise required by applicable law or an official request from competent authorities.

We understand your position; however, our service is obligated to comply with AML/CFT requirements and apply the same compliance procedures to all transactions that exhibit elevated risk indicators.

However, I contacted MEXC platform support and informed them of the problem. They told me that their platform does not allow the deposit of assets without verification under any circumstances, thus dispelling any suspicion.

Furthermore, you informed me during our chat that you could permanently freeze my assets or return them with a 100 USD fee.

Yassin,

Please indicate the specific message in which our manager allegedly stated that your funds would be frozen permanently.

Our service does not impose permanent freezes on customer funds. In cases where a user refuses to complete the requested verification process and provide the required documentation, funds are held for up to 30 business days in accordance with our AML Policy, after which they are returned to the originating wallet address or otherwise handled as required by applicable law and our AML procedures.

You can review our AML Policy here:

https://crypto-dom.com/en/fixation/

In your complaint, you stated that the funds were sent from your MEXC account. However, you have not provided any evidence supporting this statement.

Please provide a screenshot of the withdrawal history from your MEXC account showing the transaction in question and confirming that the funds were sent from your account. This information is necessary for an additional review of the transaction and may be taken into consideration during the compliance assessment.

This is the message I received when I contacted Crypto-Dom customer service via chat:
"In case of refusal to provide the data, the transaction will be held
for up to 30 business days. After that, the funds can only be returned
to the sender’s wallet with a possible fee of up to 100 USDT
or transferred to law enforcement authorities"

I also sent them a screenshot via the same chat proving that I sent the funds
from my MEXC account.
The transaction ID is:
TxID
98a02f6fd725b93fe3c8777711bc8f92897af807aa2bb0b8e5910bf3609a0650.

Yassin,

We have reviewed the message you provided. There is no statement in it indicating that the transaction will be frozen or blocked permanently.

The message clearly states that, in the event of a refusal to provide the requested information, the transaction may be held for up to 30 business days, after which the funds may be returned to the sender's wallet or transferred to the competent authorities where applicable.

Regarding the possible fee of up to 100 USDT, the wording clearly states that this is a possible fee, not a mandatory or automatically imposed charge.

We have also reviewed the screenshot you provided to our manager as evidence that the funds were withdrawn from MEXC. However, based on the information currently available to us, we have a different understanding of the origin of this withdrawal.

In order to resolve this matter in your favor, please make a screen recording starting from the moment you open the MEXC application. Please navigate to your withdrawal history and open the specific withdrawal corresponding to the transaction in question. The recording should clearly show that the withdrawal was made from your MEXC account and corresponds to the following transaction:
- TxID: 98a02f6fd725b93fe3c8777711bc8f92897af807aa2bb0b8e5910bf3609a0650

If the screen recording confirms that the funds were indeed withdrawn directly from your MEXC account, rather than originating from a separate or cold wallet, we will make every effort to release the transaction without requiring additional documentation or waiting for the 30-business-day period to expire.

We are interested in resolving this matter as quickly as possible and, where the available evidence allows, in finding a solution in the customer's favor.

I recorded the video and sent it to you via the website chat.

I also sent the video via email to your support email address.
" [email protected] "

I recorded the video and sent it to you via the website chat.

I also sent the video via email to your support email address.
" [email protected] "

The refund was processed today after they reviewed the video.
Thanks.

Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.

I want to raise awareness about a concerning *** involving the website I recently used. I strongly advise against using their services. My wallet was new, and I had only completed one transfer, which involved funds coming from another exchange. They have unjustly held my funds under the guise of anti-money laundering (AML) regulations, which I believe is unethical and a new tactic for stealing customers' money.

Initially, my wallet had no AML issues, yet they still froze my funds. After requesting KYC (Know Your Customer) verification, they will for sure task for information about the source of the transfer to my wallet.,You know the fact even i just got one transferred that too on from HTX exchange so point of bad source,This process felt endless, and ultimately, it seems like they will keep my money.

There are many reputable exchanges available, so I strongly recommend avoiding Cyprotop. If you choose to use this platform, you risk losing your funds as I did. I suspect that after reading this comment, they may either delete my complaint or start posting fake reviews. Please be cautious, everyone!

Hello Dipson,

Please do not mislead yourself or other users. Your transaction was blocked by our AML department and is currently on hold with our liquidity provider. To release your funds, you must complete the standard KYC procedure.

While we cannot share all internal details, please note that your claim that the funds “came straight from the exchange” is not supported by the on-chain data. Two transactions before arriving at our service, the funds passed through the address TU6x******s6AcBFz, which carries a high risk score—you can verify this yourself in any blockchain explorer. Furthermore, the transfers involved cold wallets, and their entire history is publicly visible. These factors alone justify the need for source-of-funds verification during KYC.

The fact that your exchange direction is USDT->USDT further demonstrates that there is no direct link to the exchange you mentioned. Our own analysis, conducted across multiple AML-monitoring platforms, confirms the necessity of a thorough KYC review.

We operate strictly in accordance with applicable jurisdictional requirements and the BestChange.com monitoring guidelines on anti-money laundering. We fully adhere to AML policies and are not adversaries here; delays inconvenience both you and us.

Please complete the KYC verification at your earliest convenience. Once submitted, we will promptly escalate your case with the liquidity provider’s AML department and notify you of the outcome. For clarity, the hold was placed by the liquidity provider—not by the exchange itself—and we have received official confirmation letters to that effect.

Thank you for your understanding and cooperation.