Convertex24 exchanger

Hello Zelie,
We are sorry that this order caused you difficulties.
We would like to note that all orders are processed according to the rules described on the order creation page.
Your order was also processed according to all the rules, including all time regulations.
If you have any questions, just feel free to ask them to our operator in the online chat.

Best regards

During whole transaction (from creation to confirmed transfer from convertex24 )the binance rate BTC/USDT was 59770 59941.

Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.

Hello Leon,
Your order was recalculated according to the current rate. You look at the exchange rate and think that the payment should be made according to it, without taking into account the commission fees of our service. These are not valid calculations. All information was provided to you by email, including an extract from the order book.

However, according to our rules, if the client does not agree with the new calculations, the order can be canceled and the funds can be returned in full. Unfortunately, you refused. You were offered an alternative, to carry out your order at a zero rate, which is economically the same as a refund.

Our service made you an additional payment. The transaction hash was sent to your email. Since your service where you accept funds also uses the Whitebit exchange, this was made as an internal transfer within the exchange, without assigning an external hash and without recording the transaction in the TRC20 network. We have provided you with a screenshot of the internal transfer hash by email.

If you have not received the funds, please contact your service provider where your wallet is hosted and provide them with the internal transaction hash.

If you are not satisfied with the floating rate, please refuse the following exchanges on our service and find an alternative exchange service.

Best regards, convertex24.io team

The Wallet I've used for exchange operation both USDT BTC is hosted by ncwallet (Costa Rica), for compensation I provided to Convertex24 wallet address USDT TRC20 address TWo5XhsyHztaJfBErucpA72pCmrYShwXMr this address hosted by PayExchanger UAB (Lithuania).
According to EU rules in case of issues with crypto transaction all consequent operation to be done on verified account with Eu jurisdiction with valid financial license in EU. Your supposition that I or PayExchanger or someone else have WhiteBit account is only supposition. We are doing financial transactions and these transaction must appear on the related network and must be visible in public, especially in case of problem.

Since the transfer is displayed as an internal transaction, this allows us to 100% confirm that your service provider uses Whitebit. Please contact your service provider, it is they who did not credit you with funds. Your service provider is also provided on this monitoring.
On our part, we have provided all the information (hash, screenshot), which confirms that the funds have been sent to the provided address.
On our part, we tried to write to them in the online chat, but did not receive a response.

I've already told you i have nothing to do with whitebit. My wallet in trc20 tron network and your hash is not valid with it. What you do in whitebitis your own private things. If you send usdt to right address via whitebit and whitebit not executed your transaction not my issue.
I have no possibility to investigate your internal whitebit transaction.
Let wait answer from payexchanger if your by mistake send something to their account.
Usdt trc20 address two5xhsyhztajfberucpa72pcmryshwxmr account is only in trc20,
sending to other network even erc20 will result in money lost(payexchanger do not operate anymore on erc20).
If you will close claim i will reopen it until in tron network trc20 will be +20 usdt transaction to my wallet address.
Please be patient, and wait response of service.

This is not a mistake on our part.
If your service cannot automatically credit your payment because it does not automatically read internal transactions, then this is your service's problem, not ours. We cannot help set up your service provider. Please contact your service, provide screenshots and explain the situation in detail. Only they can help you.

I do not have account on whitebit. I do not asked you to reimburse by whitebit internal operation.
BestChange admin let step up.

We just explained the situation in detail. That's the only reason you heard about Whitebit. It has nothing to do with you.
Contact your service provider. They are the ones who incorrectly processed the payment and did not credit your account, although it allows you to process it via API. This is not a mistake on our part. Please contact your service, provide screenshots and explain the situation in detail. Only they can help you.

I understand that you suppose that my wallet holder have account on whitebit. This I do not know and you can not know. This supposition may be a false. Account can be desacticated or never exists. Why I must be responsible for your transaction on WhiteBit. I have 3 providers and you never transmitted anything to provider holding Usdt trc20 address two5xhsyhztajfberucpa72pcmryshwxmr so there is no way to know something about it. You receive USDT for exchange and send BTC as result to absolutely another provider ncwallet located in CostaRica.

You are exaggerating the situation. What you are saying has nothing to do with your case. We are 100% sure that the situation we described above happened. Just contact your service provider, describe the situation in detail and provide them with the data. If you do not contact your service provider, the situation will not change. You can renew the claim and waste time endlessly, but we recommend that you spend this time contacting your service provider.

You told me that you contacted PayExchanger, so let wait answer (now it weekend).
Until transaction appear in public blockhain with valid address its your responsibility.
when transaction got confirmation it become mine and my provider (to put it to my wallet).

Leon, This transaction will never be public or appear on the network. We have no financial obligations to you.

Claim will be closed when I will receive compensation that you promised.
I ve send detailed explanation to bestchange. Let wait for their solution.

Contact your service provider and wait for the situation to be resolved. We have nothing to do with your wallet and cannot help you.

Just lost money. never again.

Leon, contact your service provider and wait for the situation to be resolved. We have nothing to do with your wallet and cannot help you.