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Convertex24 exchanger
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Information from the exchanger administration
Convertex24.io - professional cryptocurrency exchange service.
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| Status: | active | Reviews: | 22 | ||
| Age: | 5 years 6 months | Financial claims: | 02 | ||
| On BestChange: | 3 years 1 month | Total currencies: | 11 | ||
| Country: |  |
Exchange rates: | 99 | ||
| AML transparency: | AML | Total reserves: | $31 031 279 | ||
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When creating a financial claim, please make sure that the exchange regulations specified on the website Convertex24 have been violated and that you haven't received funds for the order. Please note that the claim may be turned down in the following cases:
Be sure to indicate the exchange order number. It will help the Convertex24 administrator resolve the problem more quickly. If you didn't like the Convertex24's service and want to write about it, use the Comment review type. |
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Add a comment:
| Saul |  |
93.109.43.* | October 6, 2026 20:06 |
Personal data was removed by the monitor's administration
According to the information available, the exchanger has no financial obligations to this user
I am submitting a financial claim against Convertex24.io regarding Order ID ***.
I created the order and sent the required 200 USDC (ERC-20) to the payment address provided by Convertex24. The transaction was successfully confirmed on the Ethereum blockchain several hours ago, but the exchanger has still not credited the payment, updated the order, or completed the exchange.
Order ID: ***
Amount sent: 200 USDC (ERC-20)
TXID: 0xfac0f758a9cb0e4a8a6e9252e0a3cd7c7cc90a2b2478ba9fa5ca148f5e42b8de
The blockchain transaction is confirmed and clearly shows the funds were successfully transferred to the address specified in the order.
I have repeatedly contacted Convertex24 support and provided both the order number and transaction hash. Their support is not providing any meaningful response. Messages are either ignored/not delivered, or the operator simply asks for the order number again without addressing the issue.
At the time of this complaint, the order remains marked “Accepted, awaiting to be paid by client”, despite the payment already being confirmed on-chain.
I am requesting that Convertex24 immediately locate and process my payment and complete the exchange, or return the full 200 USDC to me.
I have screenshots of the order, blockchain confirmation, transaction details, and the complete support conversation available as evidence.
I created the order and sent the required 200 USDC (ERC-20) to the payment address provided by Convertex24. The transaction was successfully confirmed on the Ethereum blockchain several hours ago, but the exchanger has still not credited the payment, updated the order, or completed the exchange.
Order ID: ***
Amount sent: 200 USDC (ERC-20)
TXID: 0xfac0f758a9cb0e4a8a6e9252e0a3cd7c7cc90a2b2478ba9fa5ca148f5e42b8de
The blockchain transaction is confirmed and clearly shows the funds were successfully transferred to the address specified in the order.
I have repeatedly contacted Convertex24 support and provided both the order number and transaction hash. Their support is not providing any meaningful response. Messages are either ignored/not delivered, or the operator simply asks for the order number again without addressing the issue.
At the time of this complaint, the order remains marked “Accepted, awaiting to be paid by client”, despite the payment already being confirmed on-chain.
I am requesting that Convertex24 immediately locate and process my payment and complete the exchange, or return the full 200 USDC to me.
I have screenshots of the order, blockchain confirmation, transaction details, and the complete support conversation available as evidence.
| BestChange admin | October 6, 2026 20:15 |
Hello,
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
| Convertex24 admin | October 6, 2026 21:01 |
Hello Saul, we have not received payment for the specified order.
Claim solved
| BestChange admin | October 8, 2026 02:54 |
Dear User,
We have received a response from the Convertex24 exchange service regarding your complaint and have also reviewed the transaction you provided.
According to the information from the exchange service and our own verification of the blockchain transaction, the funds were sent to the following address: 0xa63DBF8e64D0a4A3Cc87B22aa303064Ca81880Bd
However, according to the order details provided by the exchange service, the payment address specified in your order was different.
Since the funds were not sent to the address indicated in the order, the payment was not received by Convertex24, and therefore the exchange service has no financial obligation to complete the exchange or issue a refund.
Sincerely, administration of the BestChange exchanger monitor.
We have received a response from the Convertex24 exchange service regarding your complaint and have also reviewed the transaction you provided.
According to the information from the exchange service and our own verification of the blockchain transaction, the funds were sent to the following address: 0xa63DBF8e64D0a4A3Cc87B22aa303064Ca81880Bd
However, according to the order details provided by the exchange service, the payment address specified in your order was different.
Since the funds were not sent to the address indicated in the order, the payment was not received by Convertex24, and therefore the exchange service has no financial obligation to complete the exchange or issue a refund.
Sincerely, administration of the BestChange exchanger monitor.
CommentRemove
| Aleksey |  |
156.202.196.* | September 9, 2026 20:11 |
I exchanged almost one ZEC and everything is ok.
0
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| Kim |  |
27.125.246.* | June 25, 2026 14:49 |
Exchanger without any extra complications, i like it.
0
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| Cloude |  |
77.53.238.* | June 5, 2026 15:54 |
The process was simple, honest, and pleasantly smooth.
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| Mad |  |
64.145.65.* | May 27, 2026 19:08 |
I was pleasantly surprised by how simple everything was. The service was available when needed, the checks were fast, and support answered in a polite and helpful way.
0
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| Samuel |  |
181.33.191.* | May 19, 2026 18:45 |
A trustworthy service with clear terms and good responsiveness.
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| Fred | |
179.33.158.* | May 1, 2026 19:08 |
Was a bit unsure at first, but the top-up came through cleanly, no issues whatsoever.
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| Pavel |  |
212.6.44.* | April 22, 2026 08:34 |
10/10 support. Exchanged USDT TRC20 to BTC. Sweet course, took only 60mins no comission.
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| Sammy | |
95.194.139.* | April 20, 2026 16:41 |
No registration needed, started exchanging right away, very convenient.
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| Oscer | |
140.228.24.* | April 11, 2026 17:29 |
Exchange went through without any complications, easy.
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| Nick |  |
81.56.85.* | January 8, 2026 19:19 |
Regula client, fast and without any problem!
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| Nick | |
81.56.85.* | December 30, 2025 19:20 |
Regular customer, fast, without any problem, recommend it.
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| Nick | |
81.56.85.* | December 29, 2025 15:21 |
Regular customer, fast and without any problem!
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| Lev |  |
93.170.175.* | December 24, 2025 11:53 |
Very fast and without problem.
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| Nick | |
81.56.85.* | December 19, 2025 19:00 |
Fast and without any problem.
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| Nick | |
81.56.85.* | December 15, 2025 12:55 |
Fast and without any problem!
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| Nick | |
81.56.85.* | December 13, 2025 12:31 |
Fast and without any problem!
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| Lilu |  |
81.84.209.* | October 17, 2025 09:14 |
According to the information available, the exchanger has no financial obligations to this user
Exchanged XMR
For XMR, 10-50 confirmations is normal. But they have 150 confirmations. What's so special about them? Nothing!
The transaction was held for over 6 hours. Until the rate dropped. After the transaction was completed, they recalculated it, and I lost 10%.
I don't recommend it!
For XMR, 10-50 confirmations is normal. But they have 150 confirmations. What's so special about them? Nothing!
The transaction was held for over 6 hours. Until the rate dropped. After the transaction was completed, they recalculated it, and I lost 10%.
I don't recommend it!
| BestChange admin | October 17, 2025 09:46 |
Hello,
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
| Convertex24 admin | October 17, 2025 10:40 |
Hello Lilu,
We're sorry you weren't satisfied with the exchange.
Unfortunately, 150 confirmations is a necessary measure due to the recent attack on the Monero network. We won't receive your coins until the network reaches 150 confirmations, and we can't manage them. You were notified of the required number of confirmations before placing your order. Unfortunately, we are not responsible for any losses caused by exchange rate fluctuations.
We're sorry you weren't satisfied with the exchange.
Unfortunately, 150 confirmations is a necessary measure due to the recent attack on the Monero network. We won't receive your coins until the network reaches 150 confirmations, and we can't manage them. You were notified of the required number of confirmations before placing your order. Unfortunately, we are not responsible for any losses caused by exchange rate fluctuations.
| BestChange admin | October 20, 2025 12:45 |
Dear Lilu,
We have conducted an internal review.
According to the results of the verification, the recalculation of your order was performed correctly, as the exchange rate changed proportionally to the rate variation between the moment of order creation and the time when the required number of confirmations was received.
Sincerely, administration of the BestChange exchanger monitor.
We have conducted an internal review.
According to the results of the verification, the recalculation of your order was performed correctly, as the exchange rate changed proportionally to the rate variation between the moment of order creation and the time when the required number of confirmations was received.
Sincerely, administration of the BestChange exchanger monitor.
CommentRemove
| Josh |  |
192.42.116.* | August 3, 2025 21:16 |
According to the information available, the exchanger has no financial obligations to this user
I made an application for an exchange on 03.08 16:24 at the rate of XMR 297$. I needed to leave and I hoped that everything would happen quickly, within 30-60 minutes. But after 7 hours, there were no transactions. When I returned and checked my mail, I saw that my order had been canceled or stopped due to the fact that the rate had changed a lot. It turns out that during my absence, the XMR rate dropped to 292. When I wrote to the mail to continue the exchange, the XMR rate was $301. But I was told in the support that the recalculation is not made upwards. Very convenient for them, isn't it? I do not recommend this exchanger and I will not return myself!
| Convertex24 admin | August 3, 2025 21:22 |
Hello Josh,
Your order has been completed according to your order amount. According to our user agreement, there is no recalculation upwards.
Best regards, convertex24.io
Your order has been completed according to your order amount. According to our user agreement, there is no recalculation upwards.
Best regards, convertex24.io
CommentRemove
| YARELI YOSELIN Prez Alvarez |  |
200.68.167.* | February 20, 2025 08:34 |
Me encant ASER el intercambio excelente.
0
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| Zelie | |
185.220.101.* | January 27, 2025 11:14 |
I used this service to convert some XMR to ZEC, but unfortunately their service is a bit unprofessional:
1) Their website claims that they require 10 confirmations for XMR payments, but the order page still showed "Accepted, waiting to be paid by client" after the transaction reached the number of required confirmations. I asked support and they very quick and responsive, they told me to wait.
2) After a while the order status changed to "The order is completed", but there was no sign of the funds on the blockchain, so I contacted support again, they told me that the exchange was processing the withdrawal of funds, and I should wait.
Eventually I received the funds, so I have do not have any financial claims, but it was a nerve wrecking experience, so I would not recommend this service if you would like some piece of mind.
1) Their website claims that they require 10 confirmations for XMR payments, but the order page still showed "Accepted, waiting to be paid by client" after the transaction reached the number of required confirmations. I asked support and they very quick and responsive, they told me to wait.
2) After a while the order status changed to "The order is completed", but there was no sign of the funds on the blockchain, so I contacted support again, they told me that the exchange was processing the withdrawal of funds, and I should wait.
Eventually I received the funds, so I have do not have any financial claims, but it was a nerve wrecking experience, so I would not recommend this service if you would like some piece of mind.
| Convertex24 admin | January 28, 2025 14:47 |
Hello Zelie,
We are sorry that this order caused you difficulties.
We would like to note that all orders are processed according to the rules described on the order creation page.
Your order was also processed according to all the rules, including all time regulations.
If you have any questions, just feel free to ask them to our operator in the online chat.
Best regards
We are sorry that this order caused you difficulties.
We would like to note that all orders are processed according to the rules described on the order creation page.
Your order was also processed according to all the rules, including all time regulations.
If you have any questions, just feel free to ask them to our operator in the online chat.
Best regards
CommentRemove
| Yury |  |
176.116.124.* | October 4, 2024 14:28 |
Muy bien! Son profesionales! Os recomiendo!
0
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| Alex |  |
166.48.61.* | September 25, 2024 20:57 |
++++ Top change ever.
0
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| Leon |  |
109.132.131.* | September 15, 2024 10:15 |
Personal data was removed by the monitor's administration
According to the information available, the exchanger has no financial obligations to this user
ID *** from 2024-09-14
bestchange rate 59880.95 USDT 1 BTC
exchange rate applied 60271.29 (after payment)
Amunt of Exchange: 7435 Teter ERS20 OSDT -> 0.12416303 Bitcoin BTC then the account 1DNtsETsFchit1LsIVtss9atsiFGRf3Zh8fsbkV
paid then convertex24 OSDT our af03d5121d7a5ae7d7de4f6d5a0b76f89f169k7366tsdf2d49e01a4f2b2703ff 7435 OSDT
received from convertex24 af03d5121d7a5ae7d7de4f6d5a0b76f89f169c7366cddf2d49e01a4f2b2703ff 0.123359
instead of 0.12416303
convertex24 proposed compensation of 20 OSDT,
its 41% of the differential lost. And agreed, provide email OSDT TRS20 address TVo5HnsonctaifBRuspA72pStrOShvKsStr.
convertex24 hold tney send but no any transaction about this address in TRON network.
convertex24 say they do internal transaction on ***.
But I never has account on ***
bestchange rate 59880.95 USDT 1 BTC
exchange rate applied 60271.29 (after payment)
Amunt of Exchange: 7435 Teter ERS20 OSDT -> 0.12416303 Bitcoin BTC then the account 1DNtsETsFchit1LsIVtss9atsiFGRf3Zh8fsbkV
paid then convertex24 OSDT our af03d5121d7a5ae7d7de4f6d5a0b76f89f169k7366tsdf2d49e01a4f2b2703ff 7435 OSDT
received from convertex24 af03d5121d7a5ae7d7de4f6d5a0b76f89f169c7366cddf2d49e01a4f2b2703ff 0.123359
instead of 0.12416303
convertex24 proposed compensation of 20 OSDT,
its 41% of the differential lost. And agreed, provide email OSDT TRS20 address TVo5HnsonctaifBRuspA72pStrOShvKsStr.
convertex24 hold tney send but no any transaction about this address in TRON network.
convertex24 say they do internal transaction on ***.
But I never has account on ***
| Leon | September 15, 2024 10:20 |
During whole transaction (from creation to confirmed transfer from convertex24 )the binance rate BTC/USDT was 59770 59941.
| BestChange admin | September 15, 2024 10:23 |
Hello,
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
| Convertex24 admin | September 15, 2024 11:53 |
This is not a mistake on our part.
If your service cannot automatically credit your payment because it does not automatically read internal transactions, then this is your service's problem, not ours. We cannot help set up your service provider. Please contact your service, provide screenshots and explain the situation in detail. Only they can help you.
If your service cannot automatically credit your payment because it does not automatically read internal transactions, then this is your service's problem, not ours. We cannot help set up your service provider. Please contact your service, provide screenshots and explain the situation in detail. Only they can help you.
Claim solved
| Convertex24 admin | September 15, 2024 12:28 |
You are exaggerating the situation. What you are saying has nothing to do with your case. We are 100% sure that the situation we described above happened. Just contact your service provider, describe the situation in detail and provide them with the data. If you do not contact your service provider, the situation will not change. You can renew the claim and waste time endlessly, but we recommend that you spend this time contacting your service provider.
Claim solved
| Leon | September 15, 2024 12:44 |
You told me that you contacted PayExchanger, so let wait answer (now it weekend).
Until transaction appear in public blockhain with valid address its your responsibility.
when transaction got confirmation it become mine and my provider (to put it to my wallet).
Until transaction appear in public blockhain with valid address its your responsibility.
when transaction got confirmation it become mine and my provider (to put it to my wallet).
Claim renewed
| Convertex24 admin | September 15, 2024 13:41 |
Leon, This transaction will never be public or appear on the network. We have no financial obligations to you.
Claim solved
| Leon | September 15, 2024 14:02 |
Claim will be closed when I will receive compensation that you promised.
I ve send detailed explanation to bestchange. Let wait for their solution.
I ve send detailed explanation to bestchange. Let wait for their solution.
Claim renewed
| Convertex24 admin | September 15, 2024 14:30 |
Contact your service provider and wait for the situation to be resolved. We have nothing to do with your wallet and cannot help you.
Claim solved
| Leon | September 21, 2024 21:38 |
Just lost money. never again.
Claim renewed
| Convertex24 admin | September 21, 2024 21:41 |
Leon, contact your service provider and wait for the situation to be resolved. We have nothing to do with your wallet and cannot help you.
Claim solved
CommentRemove
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