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| Status: | active | Reviews: | 116 | ||
| Age: | 1 year 6 months | Financial claims: | 15 | ||
| On BestChange: | 1 year 1 month | Total currencies: | 52 | ||
| Country: |  |
Exchange rates: | 455 | ||
| AML transparency: | AML | Total reserves: | $5 970 358 | ||
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When creating a financial claim, please make sure that the exchange regulations specified on the website Swex have been violated and that you haven't received funds for the order. Please note that the claim may be turned down in the following cases:
Be sure to indicate the exchange order number. It will help the Swex administrator resolve the problem more quickly. If you didn't like the Swex's service and want to write about it, use the Comment review type. |
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Add a comment:
| Anna |  |
89.124.8.* | September 10, 2026 22:18 |
Thank you for the highquality service. Good course, convenient registration process, and quick application processing.
0
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| Aleksandr |  |
2.27.205.* | September 9, 2026 09:59 |
This is best exchanger. With great support team. Thanks.
0
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| Alex | |
31.77.131.* | September 8, 2026 16:47 |
This is best exchanger for me. i always use swex exchange cuz fast exchange without any problems. thx you.
0
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| Fed |  |
185.70.53.* | August 27, 2026 16:50 |
Personal data was removed by the monitor's administration
Under review by the monitor's administration
Formal Financial Claim — Swex, Order #***— Funds Not Returned for 4 Months
More than four months have now passed since Swex.io withheld my funds, and I have still received neither the completed exchange nor a refund. The amount of 2,660 remains outstanding.
I am therefore submitting/renewing this Financial Claim regarding Swex.io, Order #***, and requesting BestChange's direct intervention in accordance with the rules and dispute-resolution procedures of the BestChange monitor.
I used Swex.io after finding the exchanger through BestChange. After I transferred my funds, Swex.io suspended the transaction on AML grounds.
I did not refuse verification. On the contrary, I immediately cooperated and completed the KYC/identity verification requested by the exchanger.
Nevertheless, more than four months have passed.
During this entire period:
- the exchange has not been completed;
- my 2,660 has not been returned;
- I repeatedly received promises that the issue would be resolved;
- no clear final resolution or reasonable timeframe was provided;
- Swex.io eventually stopped properly responding to my communications;
- Swex.io was subsequently removed from BestChange.
I also reported this problem through BestChange while Swex.io was still listed on the monitor. Despite the fact that my financial obligation remained unresolved, my previous complaint/review was removed, closed, or became unavailable.
According to BestChange's own published procedures, when a user has not received the funds and the financial issue remains unresolved, the matter should not simply disappear. BestChange also states that its specialists can review the information, contact the exchanger, and assist in resolving such disputes.
I therefore ask the BestChange administration to formally intervene in this case rather than redirecting me back to an exchanger that has already failed to resolve the matter for more than four months.
I request that BestChange:
1. Restore and maintain my complaint as an active Financial Claim until the financial obligation is actually resolved.
2. Contact the administration/representatives of Swex.io directly regarding Order #***.
3. Obtain a clear written explanation regarding the current status and location of my funds.
4. Require Swex.io to either complete the transaction or return my 2,660.
5. Explain why my previous complaint/review was removed or closed while I had still not received my funds.
6. Explain what action BestChange took after becoming aware of unresolved financial claims against Swex.io and before/after removing the exchanger from the monitor.
7. Provide me with a substantive written response regarding what BestChange intends to do to assist in resolving this case.
I understand that AML/KYC procedures may legitimately be required. However, AML/KYC cannot reasonably be used as an explanation for indefinite retention of customer funds without a clear resolution.
I cooperated with the verification procedure from the beginning. I did not abandon the order, refuse verification, or fail to contact the exchanger.
Four months without either completion of the exchange or return of the funds is not a normal processing delay. It is an unresolved financial obligation.
The fact that Swex.io has subsequently been removed from BestChange makes BestChange's involvement particularly important, because I originally selected and used this exchanger through your monitoring platform and reported the problem while the exchanger was still listed.
I have preserved evidence of the transaction and communications and can provide the TXID, screenshots, correspondence with Swex.io, verification evidence, and the history of my previous complaint to BestChange.
If BestChange considers that it cannot assist me further, I request a formal written response explaining the reasons, including what actions were taken regarding my complaint and Swex.io, so that this response can be included together with the complete evidence package in any subsequent complaints or legal/regulatory proceedings.
Please do not mark this Financial Claim as resolved unless the financial obligation has actually been fulfilled.
Exchanger: Swex
Order: #***
Amount: 2,660
Period without refund: More than 4 months
KYC/verification: Completed
Exchange completed: No
Refund received: No
I request BestChange's intervention and a substantive response.
More than four months have now passed since Swex.io withheld my funds, and I have still received neither the completed exchange nor a refund. The amount of 2,660 remains outstanding.
I am therefore submitting/renewing this Financial Claim regarding Swex.io, Order #***, and requesting BestChange's direct intervention in accordance with the rules and dispute-resolution procedures of the BestChange monitor.
I used Swex.io after finding the exchanger through BestChange. After I transferred my funds, Swex.io suspended the transaction on AML grounds.
I did not refuse verification. On the contrary, I immediately cooperated and completed the KYC/identity verification requested by the exchanger.
Nevertheless, more than four months have passed.
During this entire period:
- the exchange has not been completed;
- my 2,660 has not been returned;
- I repeatedly received promises that the issue would be resolved;
- no clear final resolution or reasonable timeframe was provided;
- Swex.io eventually stopped properly responding to my communications;
- Swex.io was subsequently removed from BestChange.
I also reported this problem through BestChange while Swex.io was still listed on the monitor. Despite the fact that my financial obligation remained unresolved, my previous complaint/review was removed, closed, or became unavailable.
According to BestChange's own published procedures, when a user has not received the funds and the financial issue remains unresolved, the matter should not simply disappear. BestChange also states that its specialists can review the information, contact the exchanger, and assist in resolving such disputes.
I therefore ask the BestChange administration to formally intervene in this case rather than redirecting me back to an exchanger that has already failed to resolve the matter for more than four months.
I request that BestChange:
1. Restore and maintain my complaint as an active Financial Claim until the financial obligation is actually resolved.
2. Contact the administration/representatives of Swex.io directly regarding Order #***.
3. Obtain a clear written explanation regarding the current status and location of my funds.
4. Require Swex.io to either complete the transaction or return my 2,660.
5. Explain why my previous complaint/review was removed or closed while I had still not received my funds.
6. Explain what action BestChange took after becoming aware of unresolved financial claims against Swex.io and before/after removing the exchanger from the monitor.
7. Provide me with a substantive written response regarding what BestChange intends to do to assist in resolving this case.
I understand that AML/KYC procedures may legitimately be required. However, AML/KYC cannot reasonably be used as an explanation for indefinite retention of customer funds without a clear resolution.
I cooperated with the verification procedure from the beginning. I did not abandon the order, refuse verification, or fail to contact the exchanger.
Four months without either completion of the exchange or return of the funds is not a normal processing delay. It is an unresolved financial obligation.
The fact that Swex.io has subsequently been removed from BestChange makes BestChange's involvement particularly important, because I originally selected and used this exchanger through your monitoring platform and reported the problem while the exchanger was still listed.
I have preserved evidence of the transaction and communications and can provide the TXID, screenshots, correspondence with Swex.io, verification evidence, and the history of my previous complaint to BestChange.
If BestChange considers that it cannot assist me further, I request a formal written response explaining the reasons, including what actions were taken regarding my complaint and Swex.io, so that this response can be included together with the complete evidence package in any subsequent complaints or legal/regulatory proceedings.
Please do not mark this Financial Claim as resolved unless the financial obligation has actually been fulfilled.
Exchanger: Swex
Order: #***
Amount: 2,660
Period without refund: More than 4 months
KYC/verification: Completed
Exchange completed: No
Refund received: No
I request BestChange's intervention and a substantive response.
| Swex admin | August 27, 2026 16:57 |
Hello Fed,
The customer previously stated that his source of income is employment at a factory. At the same time, the transaction history associated with the provided wallet indicates aggregate cryptocurrency activity exceeding USD 100,000, including substantial conversions involving XMR.
We are not alleging that such activity is unlawful. However, the scale and nature of the observed activity are not sufficiently explained by the information provided by the customer and therefore require enhanced Source of Funds / Source of Wealth verification.
The customer has been asked to provide documentary evidence explaining the origin of these assets and demonstrating how the cryptocurrency was acquired. KYC identification alone cannot resolve this discrepancy.
Until satisfactory supporting documentation is provided, the AML/Compliance review cannot be completed
Swex Admin
The customer previously stated that his source of income is employment at a factory. At the same time, the transaction history associated with the provided wallet indicates aggregate cryptocurrency activity exceeding USD 100,000, including substantial conversions involving XMR.
We are not alleging that such activity is unlawful. However, the scale and nature of the observed activity are not sufficiently explained by the information provided by the customer and therefore require enhanced Source of Funds / Source of Wealth verification.
The customer has been asked to provide documentary evidence explaining the origin of these assets and demonstrating how the cryptocurrency was acquired. KYC identification alone cannot resolve this discrepancy.
Until satisfactory supporting documentation is provided, the AML/Compliance review cannot be completed
Swex Admin
Claim solved
| Swex admin | August 27, 2026 16:58 |
We would also like to clarify that this is not a new financial claim. The customer has already submitted a complaint regarding the same Order, the same transaction and the same funds.
The present message substantially duplicates the customer’s previous complaint and does not contain any new circumstances or new evidence regarding the transaction.
The compliance status of the order has not changed: the customer has completed identity verification, but has not completed the requested Source of Funds / Source of Wealth verification and has not provided sufficient documentary evidence establishing the origin of the cryptocurrency.
Repeated publication of the same complaint does not change the outstanding compliance requirements. We therefore ask BestChange to treat this submission as a duplicate of the existing dispute, rather than as a separate financial claim.
The present message substantially duplicates the customer’s previous complaint and does not contain any new circumstances or new evidence regarding the transaction.
The compliance status of the order has not changed: the customer has completed identity verification, but has not completed the requested Source of Funds / Source of Wealth verification and has not provided sufficient documentary evidence establishing the origin of the cryptocurrency.
Repeated publication of the same complaint does not change the outstanding compliance requirements. We therefore ask BestChange to treat this submission as a duplicate of the existing dispute, rather than as a separate financial claim.
| Fed | August 27, 2026 17:02 |
Response to Swex Administrator regarding Order #***
The response from Swex.io does not resolve my financial claim.
First, I would like to clarify that I have already completed the identity/KYC verification requested by Swex.io. More than four months have passed since my funds were withheld, yet I have received neither the exchange nor a refund.
Swex.io now claims that additional Source of Funds / Source of Wealth documentation is required because of alleged cryptocurrency activity exceeding USD 100,000 and transactions involving XMR.
I therefore request that Swex provide a clear and specific written explanation of the following:
1. What exact documents are still required from me to complete the AML/Compliance review?
2. On what specific contractual provision or AML policy applicable to my Order #16412 are these additional requirements based?
3. When and through which communication channel was I originally informed that these specific documents were required?
4. What exact criteria must be satisfied for the compliance review to be considered completed?
5. What will happen to my 2,660 after the requested documentation is provided, and within what timeframe will the funds be released or returned?
6. If Swex.io refuses to return the funds before completion of this additional review, please specify the contractual and/or legal basis on which the funds have been withheld for more than four months.
Regarding the statement about my alleged cryptocurrency turnover and XMR activity, blockchain activity alone does not establish that all transactions or addresses identified by Swex.io belong to me, nor does it by itself establish the source of my income.
If Swex.io relies on blockchain analytics or information provided by an external AML provider, I request that you clearly identify which specific transaction(s), address(es), risk indicators and compliance findings relate directly to my Order #***, to the extent that such information can legally be disclosed.
I also object to marking this matter as “Problem resolved.” The problem has clearly not been resolved: my exchange has not been completed and my 2,660 has not been returned.
This is not merely a duplicate complaint. The financial obligation remains outstanding after more than four months, and Swex.io is now providing additional reasons and requirements for continuing to withhold the funds.
I therefore ask BestChange not to close or remove this Financial Claim as resolved until the financial issue has actually been resolved.
I am prepared to cooperate with a legitimate and clearly defined compliance procedure. However, after more than four months, I require Swex.io to provide a precise list of outstanding requirements, the basis for those requirements, and a definite procedure for completing the review and releasing or returning my funds.
Order: #***
Amount: 2,660
KYC verification: Completed
Funds returned: No
Exchange completed: No
Funds withheld: More than 4 months
I request a substantive response from both Swex.io and BestChange.
The response from Swex.io does not resolve my financial claim.
First, I would like to clarify that I have already completed the identity/KYC verification requested by Swex.io. More than four months have passed since my funds were withheld, yet I have received neither the exchange nor a refund.
Swex.io now claims that additional Source of Funds / Source of Wealth documentation is required because of alleged cryptocurrency activity exceeding USD 100,000 and transactions involving XMR.
I therefore request that Swex provide a clear and specific written explanation of the following:
1. What exact documents are still required from me to complete the AML/Compliance review?
2. On what specific contractual provision or AML policy applicable to my Order #16412 are these additional requirements based?
3. When and through which communication channel was I originally informed that these specific documents were required?
4. What exact criteria must be satisfied for the compliance review to be considered completed?
5. What will happen to my 2,660 after the requested documentation is provided, and within what timeframe will the funds be released or returned?
6. If Swex.io refuses to return the funds before completion of this additional review, please specify the contractual and/or legal basis on which the funds have been withheld for more than four months.
Regarding the statement about my alleged cryptocurrency turnover and XMR activity, blockchain activity alone does not establish that all transactions or addresses identified by Swex.io belong to me, nor does it by itself establish the source of my income.
If Swex.io relies on blockchain analytics or information provided by an external AML provider, I request that you clearly identify which specific transaction(s), address(es), risk indicators and compliance findings relate directly to my Order #***, to the extent that such information can legally be disclosed.
I also object to marking this matter as “Problem resolved.” The problem has clearly not been resolved: my exchange has not been completed and my 2,660 has not been returned.
This is not merely a duplicate complaint. The financial obligation remains outstanding after more than four months, and Swex.io is now providing additional reasons and requirements for continuing to withhold the funds.
I therefore ask BestChange not to close or remove this Financial Claim as resolved until the financial issue has actually been resolved.
I am prepared to cooperate with a legitimate and clearly defined compliance procedure. However, after more than four months, I require Swex.io to provide a precise list of outstanding requirements, the basis for those requirements, and a definite procedure for completing the review and releasing or returning my funds.
Order: #***
Amount: 2,660
KYC verification: Completed
Funds returned: No
Exchange completed: No
Funds withheld: More than 4 months
I request a substantive response from both Swex.io and BestChange.
| Fed | August 27, 2026 17:04 |
I am also prepared to provide all screenshots and evidence of my communications with Swex.io support covering the entire four-month period.
These screenshots clearly show that Swex.io support repeatedly told me that my order had already been approved/placed for a refund and that I simply needed to wait. I was repeatedly given promises that the refund would be processed shortly.
This has continued for approximately four months.
At the same time, Swex.io eventually stopped responding to my emails altogether. When I contacted them through their online support chat, however, their representatives continued to tell me to wait and repeatedly stated that my order was awaiting a refund.
Therefore, the statement now being presented to BestChange — that the refund cannot be processed because I allegedly failed to complete an additional Source of Funds / Source of Wealth review — appears to directly contradict what Swex.io support has been telling me for months.
If additional documentation was genuinely preventing the refund, I request an explanation as to why Swex.io support repeatedly informed me that the order was already awaiting a refund, instead of clearly informing me that the transaction was blocked pending additional documents.
I am ready to provide BestChange with the full chronology, screenshots of the online chat, emails and other correspondence demonstrating these repeated statements.
I therefore ask BestChange to review this evidence before accepting Swex.io's request to classify my claim as a “duplicate” or to mark the matter as resolved.
The problem is not resolved. I have been waiting for my 2,660 for more than four months, and I still have neither the completed exchange nor my money back.
These screenshots clearly show that Swex.io support repeatedly told me that my order had already been approved/placed for a refund and that I simply needed to wait. I was repeatedly given promises that the refund would be processed shortly.
This has continued for approximately four months.
At the same time, Swex.io eventually stopped responding to my emails altogether. When I contacted them through their online support chat, however, their representatives continued to tell me to wait and repeatedly stated that my order was awaiting a refund.
Therefore, the statement now being presented to BestChange — that the refund cannot be processed because I allegedly failed to complete an additional Source of Funds / Source of Wealth review — appears to directly contradict what Swex.io support has been telling me for months.
If additional documentation was genuinely preventing the refund, I request an explanation as to why Swex.io support repeatedly informed me that the order was already awaiting a refund, instead of clearly informing me that the transaction was blocked pending additional documents.
I am ready to provide BestChange with the full chronology, screenshots of the online chat, emails and other correspondence demonstrating these repeated statements.
I therefore ask BestChange to review this evidence before accepting Swex.io's request to classify my claim as a “duplicate” or to mark the matter as resolved.
The problem is not resolved. I have been waiting for my 2,660 for more than four months, and I still have neither the completed exchange nor my money back.
| Swex admin | August 27, 2026 17:11 |
We also note that your latest message appears to contain text generated or prepared with the assistance of AI.
In particular, you accidentally included the following instruction in Russian:
*Ya bi dobavil omen no I talk dalee*
This translates approximately as:
I would focus specifically on the contradiction between their current version and four months of refund promises, rather than refusing AML/SoF. This makes the position stronger.
This appears to be an instruction on how to construct your argument rather than part of the actual circumstances of Order #16412.
You are, of course, free to use AI or any other assistance when preparing your messages. However, AI-generated arguments do not replace the outstanding compliance documentation.
Instead of repeatedly generating new versions of the same complaint, please provide the requested Source of Funds documentation so that the Compliance Review can proceed.
In particular, you accidentally included the following instruction in Russian:
*Ya bi dobavil omen no I talk dalee*
This translates approximately as:
I would focus specifically on the contradiction between their current version and four months of refund promises, rather than refusing AML/SoF. This makes the position stronger.
This appears to be an instruction on how to construct your argument rather than part of the actual circumstances of Order #16412.
You are, of course, free to use AI or any other assistance when preparing your messages. However, AI-generated arguments do not replace the outstanding compliance documentation.
Instead of repeatedly generating new versions of the same complaint, please provide the requested Source of Funds documentation so that the Compliance Review can proceed.
| Fed | August 27, 2026 17:16 |
Since BestChange's complaint form does not allow me to attach screenshots, I will quote the relevant statements made by Swex.io support directly here.
Swex.io's current statement that my case remains blocked because of an incomplete Source of Funds / Source of Wealth review directly contradicts the information their own support provided to me regarding Order #***.
Swex.io support explicitly informed me:
“Your request is pending a refund. Please contact us by Friday evening if the refund is not received.”
In another email, Swex.io stated:
“The request was forwarded to the payment service today so that the refund could be executed to the wallet.”
Swex.io even specified my wallet address for that refund.
Their online support subsequently continued to tell me that the refund request was with the payment service, that they were waiting for information about when the refund would be executed, and that they were communicating with the payment service regarding my refund.
At one point, their representative even stated that they would try to arrange with the administrator to refund me from other funds rather than make me continue waiting for the payment service.
These statements are extremely important because they show that Swex.io was not telling me that my refund was prohibited pending additional Source of Funds documentation.
They were telling me the exact opposite: that the refund had already been initiated/requested and that I was simply waiting for the payment service to execute it.
Therefore, I again ask Swex.io:
If additional Source of Funds / Source of Wealth verification was an absolute prerequisite preventing the return of my funds, why did your own support repeatedly confirm that my refund had already been submitted to the payment service for execution?
Why was I told to wait for the refund instead of being clearly informed that no refund could take place until additional documents were provided?
I am not refusing AML/KYC/SoF verification. If additional documents are genuinely required, provide me with the exact list of documents required and the secure method for submitting them, and I am prepared to cooperate.
However, the four-month delay and the contradictory explanations must also be addressed.
Since BestChange does not provide an option to attach screenshots to this Financial Claim, I am ready to provide the original screenshots and emails to BestChange administration through any available official communication channel upon request.
I specifically ask BestChange to request this evidence from me if necessary and not to consider this matter resolved solely on the basis of Swex.io's current statement.
Order #***remains unresolved: I have received neither the exchange nor the return of my 2,660.
Please keep this Financial Claim active until the actual financial obligation is fulfilled.
Swex.io's current statement that my case remains blocked because of an incomplete Source of Funds / Source of Wealth review directly contradicts the information their own support provided to me regarding Order #***.
Swex.io support explicitly informed me:
“Your request is pending a refund. Please contact us by Friday evening if the refund is not received.”
In another email, Swex.io stated:
“The request was forwarded to the payment service today so that the refund could be executed to the wallet.”
Swex.io even specified my wallet address for that refund.
Their online support subsequently continued to tell me that the refund request was with the payment service, that they were waiting for information about when the refund would be executed, and that they were communicating with the payment service regarding my refund.
At one point, their representative even stated that they would try to arrange with the administrator to refund me from other funds rather than make me continue waiting for the payment service.
These statements are extremely important because they show that Swex.io was not telling me that my refund was prohibited pending additional Source of Funds documentation.
They were telling me the exact opposite: that the refund had already been initiated/requested and that I was simply waiting for the payment service to execute it.
Therefore, I again ask Swex.io:
If additional Source of Funds / Source of Wealth verification was an absolute prerequisite preventing the return of my funds, why did your own support repeatedly confirm that my refund had already been submitted to the payment service for execution?
Why was I told to wait for the refund instead of being clearly informed that no refund could take place until additional documents were provided?
I am not refusing AML/KYC/SoF verification. If additional documents are genuinely required, provide me with the exact list of documents required and the secure method for submitting them, and I am prepared to cooperate.
However, the four-month delay and the contradictory explanations must also be addressed.
Since BestChange does not provide an option to attach screenshots to this Financial Claim, I am ready to provide the original screenshots and emails to BestChange administration through any available official communication channel upon request.
I specifically ask BestChange to request this evidence from me if necessary and not to consider this matter resolved solely on the basis of Swex.io's current statement.
Order #***remains unresolved: I have received neither the exchange nor the return of my 2,660.
Please keep this Financial Claim active until the actual financial obligation is fulfilled.
| Fed | August 27, 2026 17:43 |
I also formally request that BestChange conduct a thorough review of this entire situation rather than simply accepting Swex.io's current explanation at face value.
Based on the contradictory information I have received from Swex.io over the past four months, I now have serious doubts as to whether the alleged blocking of my transaction actually occurred in the manner currently described by Swex.io.
For months, Swex.io repeatedly told me that my funds were already pending a refund, that the refund request had been forwarded to their payment service, and that they were simply waiting for that service to execute the refund.
Now, four months later, Swex.io presents an entirely different explanation involving additional Source of Funds / Source of Wealth requirements and historical wallet activity exceeding USD 100,000.
I therefore ask BestChange to independently and carefully examine these contradictions and, where possible, request supporting evidence from Swex.io confirming:
- who actually blocked or retained my funds;
- when the alleged AML/Compliance hold was imposed;
- whether the funds were actually transferred to or frozen by a third-party payment/compliance provider;
- why Swex.io repeatedly confirmed that my refund had already been submitted for processing if the funds supposedly could not be returned without additional verification;
- and what is the current status and location of the funds relating to Order #***.
I am concerned that my 2,660 may have been wrongfully retained by Swex.io, rather than being subject to the type of external blocking that was represented to me.
I am not presenting this as a proven accusation. I am specifically asking BestChange to investigate this possibility because Swex.io's explanations have materially changed over time and because I have still not received my funds after more than four months.
I am ready to provide BestChange with all screenshots, emails and chat correspondence with Swex.io, including messages in which their representatives explicitly confirmed that my order was pending a refund and that the refund request had already been sent to the payment service.
Since screenshots cannot be attached directly to this Financial Claim, please provide me with an official email address or another appropriate channel where I can submit the complete evidence.
I ask BestChange to review the full chronology and evidence before making any decision regarding this claim.
Until it is established what actually happened to the funds and either the exchange is completed or my 2,660 is returned, Order #*** cannot reasonably be considered financially resolved.
Based on the contradictory information I have received from Swex.io over the past four months, I now have serious doubts as to whether the alleged blocking of my transaction actually occurred in the manner currently described by Swex.io.
For months, Swex.io repeatedly told me that my funds were already pending a refund, that the refund request had been forwarded to their payment service, and that they were simply waiting for that service to execute the refund.
Now, four months later, Swex.io presents an entirely different explanation involving additional Source of Funds / Source of Wealth requirements and historical wallet activity exceeding USD 100,000.
I therefore ask BestChange to independently and carefully examine these contradictions and, where possible, request supporting evidence from Swex.io confirming:
- who actually blocked or retained my funds;
- when the alleged AML/Compliance hold was imposed;
- whether the funds were actually transferred to or frozen by a third-party payment/compliance provider;
- why Swex.io repeatedly confirmed that my refund had already been submitted for processing if the funds supposedly could not be returned without additional verification;
- and what is the current status and location of the funds relating to Order #***.
I am concerned that my 2,660 may have been wrongfully retained by Swex.io, rather than being subject to the type of external blocking that was represented to me.
I am not presenting this as a proven accusation. I am specifically asking BestChange to investigate this possibility because Swex.io's explanations have materially changed over time and because I have still not received my funds after more than four months.
I am ready to provide BestChange with all screenshots, emails and chat correspondence with Swex.io, including messages in which their representatives explicitly confirmed that my order was pending a refund and that the refund request had already been sent to the payment service.
Since screenshots cannot be attached directly to this Financial Claim, please provide me with an official email address or another appropriate channel where I can submit the complete evidence.
I ask BestChange to review the full chronology and evidence before making any decision regarding this claim.
Until it is established what actually happened to the funds and either the exchange is completed or my 2,660 is returned, Order #*** cannot reasonably be considered financially resolved.
| Fed | September 1, 2026 14:25 |
I attempted to submit this Financial Claim again because the previous claim was moved to “Resolved” despite no refund being received, and I was given no option to renew the Claim. However, BestChange's system prevents me from submitting a new Financial Claim for Order #*** because a claim for this order already exists.
Therefore, I formally request that BestChange manually renew my existing Financial Claim. The matter is NOT resolved: I have not received my 2,660 and the exchange has not been completed.
Therefore, I formally request that BestChange manually renew my existing Financial Claim. The matter is NOT resolved: I have not received my 2,660 and the exchange has not been completed.
Claim renewed
| Swex admin | September 1, 2026 14:32 |
Dear BestChange Administration,
We would also like to draw your attention to the fact that the customer is simultaneously contacting BestChange through multiple channels regarding the same Order #*** and the same funds.
As a result, different BestChange representatives repeatedly forward to us substantially identical questions and allegations that have already been addressed either in this Financial Claim or in previous correspondence.
This creates unnecessary duplication and fragmentation of a single dispute and does not contribute to its resolution.
We therefore respectfully ask BestChange to consolidate all communication concerning Order #*** into this existing Financial Claim and/or one designated communication channel.
Before forwarding further requests to us, please review the existing correspondence, as many of the questions currently being raised have already been answered multiple times.
The underlying status has not changed:
KYC — completed.
Source of Funds / Source of Wealth verification — incomplete.
Required supporting documentation — not satisfactorily provided.
Compliance review — pending.
The customer has repeatedly stated that he is willing to cooperate. We therefore see no reason for continuing parallel complaints and repeated escalation through different BestChange representatives instead of providing the outstanding documentation.
We remain available to respond to any new and substantive request from BestChange. However, we respectfully ask that previously answered questions and duplicate representations of the same dispute are not repeatedly forwarded to us as new matters.
Swex Admin
We would also like to draw your attention to the fact that the customer is simultaneously contacting BestChange through multiple channels regarding the same Order #*** and the same funds.
As a result, different BestChange representatives repeatedly forward to us substantially identical questions and allegations that have already been addressed either in this Financial Claim or in previous correspondence.
This creates unnecessary duplication and fragmentation of a single dispute and does not contribute to its resolution.
We therefore respectfully ask BestChange to consolidate all communication concerning Order #*** into this existing Financial Claim and/or one designated communication channel.
Before forwarding further requests to us, please review the existing correspondence, as many of the questions currently being raised have already been answered multiple times.
The underlying status has not changed:
KYC — completed.
Source of Funds / Source of Wealth verification — incomplete.
Required supporting documentation — not satisfactorily provided.
Compliance review — pending.
The customer has repeatedly stated that he is willing to cooperate. We therefore see no reason for continuing parallel complaints and repeated escalation through different BestChange representatives instead of providing the outstanding documentation.
We remain available to respond to any new and substantive request from BestChange. However, we respectfully ask that previously answered questions and duplicate representations of the same dispute are not repeatedly forwarded to us as new matters.
Swex Admin
Claim solved
| Fed | September 1, 2026 14:36 |
I formally renew this Financial Claim.
Swex has once again marked the claim as “Problem solved”, while in the very same response Swex explicitly states that the compliance review is still pending.
These two statements are incompatible.
The problem is not solved. I have not received my 2,660, and the exchange has not been completed.
My communications with BestChange through other channels do not change this fact.
I ask the BestChange administration to review why Swex continues marking this Financial Claim as resolved while simultaneously confirming that its own review is still pending and while the financial obligation remains outstanding.
Order #*** remains unresolved.
Swex has once again marked the claim as “Problem solved”, while in the very same response Swex explicitly states that the compliance review is still pending.
These two statements are incompatible.
The problem is not solved. I have not received my 2,660, and the exchange has not been completed.
My communications with BestChange through other channels do not change this fact.
I ask the BestChange administration to review why Swex continues marking this Financial Claim as resolved while simultaneously confirming that its own review is still pending and while the financial obligation remains outstanding.
Order #*** remains unresolved.
Claim renewed
| Swex admin | September 1, 2026 14:38 |
Fed,
Repeatedly clicking the “Renew Claim” button after every response does not resolve the outstanding Compliance issue and does not change the status of Order #***.
The purpose of the claim-renewal mechanism is not to allow a customer to indefinitely reopen the same dispute simply because he disagrees with the response provided.
You have now repeatedly renewed the same Financial Claim without providing the outstanding Source of Funds / Source of Wealth documentation requested from you.
Renewing the claim is not a substitute for completing the Compliance review.
We also ask BestChange administration to review this repeated use of the claim-renewal mechanism, as it appears to constitute misuse of the complaint system: the same claim is being repeatedly reopened without any new evidence, documents, or materially new circumstances.
The status remains unchanged:
KYC — completed.
Source of Funds / Source of Wealth verification — incomplete.
Required supporting documentation — not satisfactorily provided.
Compliance review — pending.
If the customer genuinely wishes to resolve the matter, the required action is to provide the requested documentation through the designated channel — not to repeatedly press “Renew Claim,” duplicate the same allegations, and contact multiple BestChange representatives regarding the same Order.
We respectfully ask BestChange to prevent further procedural manipulation of the Financial Claim mechanism and to require any future renewal of this claim to be supported by genuinely new information or evidence.
Swex Admin
Repeatedly clicking the “Renew Claim” button after every response does not resolve the outstanding Compliance issue and does not change the status of Order #***.
The purpose of the claim-renewal mechanism is not to allow a customer to indefinitely reopen the same dispute simply because he disagrees with the response provided.
You have now repeatedly renewed the same Financial Claim without providing the outstanding Source of Funds / Source of Wealth documentation requested from you.
Renewing the claim is not a substitute for completing the Compliance review.
We also ask BestChange administration to review this repeated use of the claim-renewal mechanism, as it appears to constitute misuse of the complaint system: the same claim is being repeatedly reopened without any new evidence, documents, or materially new circumstances.
The status remains unchanged:
KYC — completed.
Source of Funds / Source of Wealth verification — incomplete.
Required supporting documentation — not satisfactorily provided.
Compliance review — pending.
If the customer genuinely wishes to resolve the matter, the required action is to provide the requested documentation through the designated channel — not to repeatedly press “Renew Claim,” duplicate the same allegations, and contact multiple BestChange representatives regarding the same Order.
We respectfully ask BestChange to prevent further procedural manipulation of the Financial Claim mechanism and to require any future renewal of this claim to be supported by genuinely new information or evidence.
Swex Admin
Claim solved
| Fed | September 1, 2026 16:02 |
Dear BestChange Administration and Swex Administration,
I would like to make my position absolutely clear: I am not refusing Source of Funds / Source of Wealth verification and I have never refused to cooperate with a legitimate compliance procedure.
If Swex maintains that additional Source of Funds / Source of Wealth verification is required for Order #***, then please provide me with the official verification procedure, the exact list of documents required from me, and the official secure verification link or other authorized channel through which I am supposed to submit those documents.
If proof of income, bank statements, proof of sale of assets, tax documents, or any other specific evidence is required, please specify exactly what is required. I am ready to provide the necessary legitimate documentation and complete the verification.
During the previous months, I did not receive by email any clear official verification request containing such a link, procedure and specific list of required documents. Instead, I repeatedly received information indicating that my refund was being processed or was awaiting action by the payment service.
Therefore, if Swex now claims that the absence of additional SoF/SoW documentation is the reason why my funds cannot be returned, I ask Swex to provide the actual official procedure through which I can complete this requirement.
I would also like to note the remarkable change in Swex's response time. For approximately five months, obtaining meaningful responses regarding the return of my funds was extremely difficult. Yet once this Financial Claim became active on BestChange, detailed responses began appearing within minutes.
I appreciate this newfound responsiveness and hope that the same efficiency can now be applied to actually resolving Order #16412 and providing me with the compliance procedure that Swex says is required.
At the same time, Swex has once again marked my Financial Claim as “Problem solved”, while stating in the very same response that:
“Source of Funds / Source of Wealth verification — not completed.”
“Compliance review — pending.”
These positions are contradictory. A matter cannot reasonably be described as “solved” while Swex itself states that the compliance procedure required to resolve it is still pending.
More importantly, I have not received my 2,660, and the exchange has not been completed.
Under Rule 5 of BestChange's Conditions of Exchanger Participation, the exchanger must support the client until actual receipt of payment, and the exchange is considered completed only after the client receives the funds. Under Rule 9, a Financial Claim may be withdrawn only when the financial obligations to the client have been fulfilled in full, or while the regulated exchange period has not yet expired.
After approximately five months, Swex cannot simultaneously state that its compliance review is still pending and repeatedly mark the financial problem as solved while the funds remain outstanding.
Therefore, I formally request:
1. Swex — provide the official secure verification link/channel and the exact list of SoF/SoW documents required from me. I am ready to complete the verification.
2. BestChange — keep this Financial Claim active until the financial obligation is actually resolved.
3. Swex — stop marking this claim as “Problem solved” while the funds have not been returned, the exchange has not been completed, and Swex's own compliance review remains pending.
Order #*** remains financially unresolved.
I would like to make my position absolutely clear: I am not refusing Source of Funds / Source of Wealth verification and I have never refused to cooperate with a legitimate compliance procedure.
If Swex maintains that additional Source of Funds / Source of Wealth verification is required for Order #***, then please provide me with the official verification procedure, the exact list of documents required from me, and the official secure verification link or other authorized channel through which I am supposed to submit those documents.
If proof of income, bank statements, proof of sale of assets, tax documents, or any other specific evidence is required, please specify exactly what is required. I am ready to provide the necessary legitimate documentation and complete the verification.
During the previous months, I did not receive by email any clear official verification request containing such a link, procedure and specific list of required documents. Instead, I repeatedly received information indicating that my refund was being processed or was awaiting action by the payment service.
Therefore, if Swex now claims that the absence of additional SoF/SoW documentation is the reason why my funds cannot be returned, I ask Swex to provide the actual official procedure through which I can complete this requirement.
I would also like to note the remarkable change in Swex's response time. For approximately five months, obtaining meaningful responses regarding the return of my funds was extremely difficult. Yet once this Financial Claim became active on BestChange, detailed responses began appearing within minutes.
I appreciate this newfound responsiveness and hope that the same efficiency can now be applied to actually resolving Order #16412 and providing me with the compliance procedure that Swex says is required.
At the same time, Swex has once again marked my Financial Claim as “Problem solved”, while stating in the very same response that:
“Source of Funds / Source of Wealth verification — not completed.”
“Compliance review — pending.”
These positions are contradictory. A matter cannot reasonably be described as “solved” while Swex itself states that the compliance procedure required to resolve it is still pending.
More importantly, I have not received my 2,660, and the exchange has not been completed.
Under Rule 5 of BestChange's Conditions of Exchanger Participation, the exchanger must support the client until actual receipt of payment, and the exchange is considered completed only after the client receives the funds. Under Rule 9, a Financial Claim may be withdrawn only when the financial obligations to the client have been fulfilled in full, or while the regulated exchange period has not yet expired.
After approximately five months, Swex cannot simultaneously state that its compliance review is still pending and repeatedly mark the financial problem as solved while the funds remain outstanding.
Therefore, I formally request:
1. Swex — provide the official secure verification link/channel and the exact list of SoF/SoW documents required from me. I am ready to complete the verification.
2. BestChange — keep this Financial Claim active until the financial obligation is actually resolved.
3. Swex — stop marking this claim as “Problem solved” while the funds have not been returned, the exchange has not been completed, and Swex's own compliance review remains pending.
Order #*** remains financially unresolved.
Claim renewed
| Swex admin | September 5, 2026 08:21 |
Fed,
As we have already clearly stated above, the answer has been provided multiple times.
The outstanding requirement is Source of Funds / Source of Wealth documentation confirming the origin and acquisition of the cryptocurrency. KYC alone is not sufficient.
Please review our previous responses and provide the requested documentation. Until then, the Compliance Review remains pending.
Swex Admin
As we have already clearly stated above, the answer has been provided multiple times.
The outstanding requirement is Source of Funds / Source of Wealth documentation confirming the origin and acquisition of the cryptocurrency. KYC alone is not sufficient.
Please review our previous responses and provide the requested documentation. Until then, the Compliance Review remains pending.
Swex Admin
Claim solved
| Fed | September 5, 2026 08:32 |
Dear Swex Administration and BestChange Administration,
I would like to clarify this once again: I have never refused to provide Source of Funds / Source of Wealth documentation and I am not refusing to do so now.
The problem is that I have not received an official request by email specifying exactly what documents I am required to provide for Order #***, nor have I received an official secure link or procedure for submitting such documents.
Simply stating publicly on BestChange that I must “provide the requested documentation” does not answer this issue.
Therefore, please send me an official request to my email address associated with Order #16412, specifying:
The exact documents required to complete the Source of Funds / Source of Wealth verification.
What specifically I am required to prove regarding the origin/acquisition of the cryptocurrency.
The official and secure method/link through which these documents must be submitted.
Confirmation that this request relates specifically to Order #*** and the funds currently being withheld.
Once I receive a clear official request and a secure procedure for submitting the documents, I am prepared to cooperate and provide the required legitimate documentation.
Please do not characterize my position as a failure or refusal to comply. I have not refused the verification. I am asking Swex to formally initiate and document the procedure that Swex itself claims is still outstanding.
I also ask BestChange to take note of this distinction.
Finally, Swex has once again marked the claim as “Problem solved”, while simultaneously stating that additional documentation is still required and the compliance procedure has therefore not been completed.
The financial problem is clearly not solved: my 2,660 has not been returned and the exchange has not been completed.
Please send the official verification request and submission procedure to my email. I am ready to complete it.
I would like to clarify this once again: I have never refused to provide Source of Funds / Source of Wealth documentation and I am not refusing to do so now.
The problem is that I have not received an official request by email specifying exactly what documents I am required to provide for Order #***, nor have I received an official secure link or procedure for submitting such documents.
Simply stating publicly on BestChange that I must “provide the requested documentation” does not answer this issue.
Therefore, please send me an official request to my email address associated with Order #16412, specifying:
The exact documents required to complete the Source of Funds / Source of Wealth verification.
What specifically I am required to prove regarding the origin/acquisition of the cryptocurrency.
The official and secure method/link through which these documents must be submitted.
Confirmation that this request relates specifically to Order #*** and the funds currently being withheld.
Once I receive a clear official request and a secure procedure for submitting the documents, I am prepared to cooperate and provide the required legitimate documentation.
Please do not characterize my position as a failure or refusal to comply. I have not refused the verification. I am asking Swex to formally initiate and document the procedure that Swex itself claims is still outstanding.
I also ask BestChange to take note of this distinction.
Finally, Swex has once again marked the claim as “Problem solved”, while simultaneously stating that additional documentation is still required and the compliance procedure has therefore not been completed.
The financial problem is clearly not solved: my 2,660 has not been returned and the exchange has not been completed.
Please send the official verification request and submission procedure to my email. I am ready to complete it.
Claim renewed
| Swex admin | September 5, 2026 08:37 |
Repeating the same AI-generated argument in different wording does not change the facts of this case.
You have already been clearly informed what is required: documentary evidence establishing the origin and acquisition of the cryptocurrency. This requirement has been stated multiple times above.
Instead of providing such evidence, you continue reopening the same claim and demanding that the same requirement be explained again in different words.
We will not continue an endless circular discussion.
Provide documentary evidence showing where and how the cryptocurrency was acquired. Once satisfactory documentation is provided, the Compliance Review can proceed.
Until then, the status remains unchanged.
We also respectfully ask BestChange to take note of the repeated reopening of the same claim without any new documents or evidence.
Swex Admin
You have already been clearly informed what is required: documentary evidence establishing the origin and acquisition of the cryptocurrency. This requirement has been stated multiple times above.
Instead of providing such evidence, you continue reopening the same claim and demanding that the same requirement be explained again in different words.
We will not continue an endless circular discussion.
Provide documentary evidence showing where and how the cryptocurrency was acquired. Once satisfactory documentation is provided, the Compliance Review can proceed.
Until then, the status remains unchanged.
We also respectfully ask BestChange to take note of the repeated reopening of the same claim without any new documents or evidence.
Swex Admin
Claim solved
| Fed | September 5, 2026 08:40 |
Dear Swex Administration,
Thank you. You have now clarified what evidence you require: documentation showing where and how the cryptocurrency was acquired.
I am not refusing to provide this documentation.
However, you have still not answered the specific question I asked:
WHERE and HOW am I supposed to securely submit these documents?
Please provide the official secure submission link/channel for the compliance procedure related to Order #***. I am not going to publish sensitive financial documents in a public BestChange claim.
If the documents must be submitted by email, please explicitly confirm that email is Swex's officially authorized channel for submitting confidential SoF/SoW documentation, and specify the official email address to which they must be sent.
Once you provide the official submission method, I am ready to provide the requested documentation.
I also note that your own response states:
“After satisfactory documentation is provided, the compliance review may continue.”
Therefore, the compliance review is clearly not completed.
Yet you have once again marked this Financial Claim as “Problem solved.”
I ask BestChange to take note of this contradiction. No refund has been received, no exchange has been completed, and Swex itself confirms that the compliance review is still pending.
Please provide the secure submission method. I am ready to cooperate.
Thank you. You have now clarified what evidence you require: documentation showing where and how the cryptocurrency was acquired.
I am not refusing to provide this documentation.
However, you have still not answered the specific question I asked:
WHERE and HOW am I supposed to securely submit these documents?
Please provide the official secure submission link/channel for the compliance procedure related to Order #***. I am not going to publish sensitive financial documents in a public BestChange claim.
If the documents must be submitted by email, please explicitly confirm that email is Swex's officially authorized channel for submitting confidential SoF/SoW documentation, and specify the official email address to which they must be sent.
Once you provide the official submission method, I am ready to provide the requested documentation.
I also note that your own response states:
“After satisfactory documentation is provided, the compliance review may continue.”
Therefore, the compliance review is clearly not completed.
Yet you have once again marked this Financial Claim as “Problem solved.”
I ask BestChange to take note of this contradiction. No refund has been received, no exchange has been completed, and Swex itself confirms that the compliance review is still pending.
Please provide the secure submission method. I am ready to cooperate.
Claim renewed
| Swex admin | September 5, 2026 08:45 |
Fed,
For the avoidance of any further repetition, the submission procedure is as follows:
Please send the requested documentation to [email protected], with Order #*** referenced in the subject.
The evidence must clearly show:
* the transaction hash (TXID) and your wallet/address;
* the name of the exchange, trading platform, or exchange service from which the cryptocurrency was acquired/withdrawn;
* documentation/screenshots confirming the acquisition and withdrawal of the cryptocurrency from that platform.
Transfers from self-custodial/cold wallets alone do not constitute Source of Funds, as they do not establish where the cryptocurrency was originally acquired.
You now have both the exact documentation requirements and the official submission channel. Please submit the documents instead of repeatedly reopening the same claim.
For the avoidance of any further repetition, the submission procedure is as follows:
Please send the requested documentation to [email protected], with Order #*** referenced in the subject.
The evidence must clearly show:
* the transaction hash (TXID) and your wallet/address;
* the name of the exchange, trading platform, or exchange service from which the cryptocurrency was acquired/withdrawn;
* documentation/screenshots confirming the acquisition and withdrawal of the cryptocurrency from that platform.
Transfers from self-custodial/cold wallets alone do not constitute Source of Funds, as they do not establish where the cryptocurrency was originally acquired.
You now have both the exact documentation requirements and the official submission channel. Please submit the documents instead of repeatedly reopening the same claim.
Claim solved
| Fed | September 5, 2026 08:53 |
Dear BestChange Administration and Swex Administration,
I acknowledge that Swex has now finally specified what documents it wants me to send and has instructed me to send them to [email protected].
However, I will not send sensitive financial documents to Swex by ordinary email under the present circumstances.
I am NOT refusing Source of Funds / Source of Wealth verification. I am ready to provide the required documentation once I receive an official verification request through a properly documented and secure compliance procedure connected specifically to Order #***.
There is a serious reason for my lack of trust.
For approximately five months, this same email/support infrastructure was used to repeatedly tell me that my refund was being processed, that I should wait, and that the payment service was handling the refund. At certain periods, my emails were not answered for weeks.
Now, after the Financial Claim became active on BestChange, Swex suddenly responds within minutes and claims that I must send highly sensitive financial documentation to the same email address.
After five months without either the exchange or the refund, I no longer consider it reasonable to send confidential financial documents directly to Swex by ordinary email without independent confirmation of the compliance procedure.
Furthermore, I have serious doubts regarding Swex's explanation that my funds are being withheld by a third-party payment/compliance service.
Therefore, I formally request that BestChange investigate this matter independently and ask Swex to provide documentary confirmation that:
Order #*** was actually subjected to an AML/compliance hold;
the relevant third-party payment/compliance provider actually imposed or requires this verification;
the current SoF/SoW request genuinely originates from, or is required by, the compliance process responsible for withholding the funds;
there is an official and secure procedure through which I can provide the requested documents.
If a third-party provider is genuinely holding or restricting the funds and requires additional documentation from me, I request an official verification request or secure verification link from that provider, or other verifiable documentation confirming the requirement.
Once such a legitimate procedure is provided, I am prepared to cooperate and provide the necessary evidence.
Until then, considering the five-month history of unfulfilled refund promises and prolonged periods without responses, I have serious concerns about sending sensitive personal and financial documents directly to Swex by email.
I also explicitly dispute Swex repeatedly marking this Financial Claim as “Problem solved.”
Nothing has been solved.
My 2,660 has not been returned.
The exchange has not been completed.
Swex itself states that its compliance review has not been completed.
I therefore ask BestChange not merely to accept Swex's statements at face value, but to independently verify the claimed AML/compliance hold and the circumstances under which my funds have been withheld for approximately five months.
Order #*** remains unresolved.
I acknowledge that Swex has now finally specified what documents it wants me to send and has instructed me to send them to [email protected].
However, I will not send sensitive financial documents to Swex by ordinary email under the present circumstances.
I am NOT refusing Source of Funds / Source of Wealth verification. I am ready to provide the required documentation once I receive an official verification request through a properly documented and secure compliance procedure connected specifically to Order #***.
There is a serious reason for my lack of trust.
For approximately five months, this same email/support infrastructure was used to repeatedly tell me that my refund was being processed, that I should wait, and that the payment service was handling the refund. At certain periods, my emails were not answered for weeks.
Now, after the Financial Claim became active on BestChange, Swex suddenly responds within minutes and claims that I must send highly sensitive financial documentation to the same email address.
After five months without either the exchange or the refund, I no longer consider it reasonable to send confidential financial documents directly to Swex by ordinary email without independent confirmation of the compliance procedure.
Furthermore, I have serious doubts regarding Swex's explanation that my funds are being withheld by a third-party payment/compliance service.
Therefore, I formally request that BestChange investigate this matter independently and ask Swex to provide documentary confirmation that:
Order #*** was actually subjected to an AML/compliance hold;
the relevant third-party payment/compliance provider actually imposed or requires this verification;
the current SoF/SoW request genuinely originates from, or is required by, the compliance process responsible for withholding the funds;
there is an official and secure procedure through which I can provide the requested documents.
If a third-party provider is genuinely holding or restricting the funds and requires additional documentation from me, I request an official verification request or secure verification link from that provider, or other verifiable documentation confirming the requirement.
Once such a legitimate procedure is provided, I am prepared to cooperate and provide the necessary evidence.
Until then, considering the five-month history of unfulfilled refund promises and prolonged periods without responses, I have serious concerns about sending sensitive personal and financial documents directly to Swex by email.
I also explicitly dispute Swex repeatedly marking this Financial Claim as “Problem solved.”
Nothing has been solved.
My 2,660 has not been returned.
The exchange has not been completed.
Swex itself states that its compliance review has not been completed.
I therefore ask BestChange not merely to accept Swex's statements at face value, but to independently verify the claimed AML/compliance hold and the circumstances under which my funds have been withheld for approximately five months.
Order #*** remains unresolved.
Claim renewed
| Swex admin | September 5, 2026 09:33 |
Your position is noted.
You requested the exact documentation requirements and the official submission channel. Both have now been provided to you.
You are now refusing to use the provided channel and introducing additional conditions before submitting the requested documentation.
These new demands do not change the outstanding compliance requirement and do not constitute new evidence regarding Order #***.
No further discussion is required. The next required action is yours: submit the requested SoF/SoW documentation to [email protected].
Until satisfactory documentation is received, the Compliance Review remains pending.
We ask BestChange to note that the customer continues reopening the same Financial Claim without providing the requested documentation.
Swex Admin
You requested the exact documentation requirements and the official submission channel. Both have now been provided to you.
You are now refusing to use the provided channel and introducing additional conditions before submitting the requested documentation.
These new demands do not change the outstanding compliance requirement and do not constitute new evidence regarding Order #***.
No further discussion is required. The next required action is yours: submit the requested SoF/SoW documentation to [email protected].
Until satisfactory documentation is received, the Compliance Review remains pending.
We ask BestChange to note that the customer continues reopening the same Financial Claim without providing the requested documentation.
Swex Admin
Claim solved
| Fed | September 5, 2026 09:48 |
Dear BestChange Administration,
I have previously undergone AML/KYC and Source of Funds verification with other exchange services. In those cases, I was provided with an official verification request and a dedicated secure verification link/procedure, clearly connected to the relevant transaction or compliance case.
In the present case, Swex has provided nothing comparable. Instead, after approximately five months, I am simply being instructed to send sensitive personal and financial documentation directly to [email protected].
Given the history of this case, I have serious concerns about the legitimacy and handling of this entire compliance process and I no longer trust Swex sufficiently to send confidential financial documents to them as ordinary email attachments.
For months, Swex either did not respond to my emails or repeatedly told me that a refund request had already been created, that the refund was being processed, and that I simply had to wait.
I have evidence of these communications.
I am prepared to provide BestChange with screenshots of my email correspondence and online chat with Swex, showing their repeated statements that the refund had already been initiated/queued and that I should continue waiting.
Now, after months of such statements, Swex has changed its position and claims that the funds cannot be returned until additional SoF/SoW documentation is provided.
I am not refusing verification. If there is a genuine AML/compliance hold connected to Order #***, I am ready to complete the necessary verification through an official and secure procedure.
However, considering everything that has happened, I formally ask BestChange to intervene and independently investigate this case, including the chronology of Swex's statements and whether the alleged AML/compliance hold and current documentation requirement can actually be substantiated.
I specifically ask BestChange to request documentary confirmation from Swex or the relevant payment/compliance provider that the funds connected to Order #*** are genuinely subject to the stated compliance procedure.
I am ready to send BestChange all available evidence showing what Swex told me during these approximately five months.
My 2,660 has still not been returned. The exchange has not been completed. Therefore, I categorically dispute Swex's repeated use of “Problem solved.”
At this point, I am asking BestChange Administration to stop treating this merely as an exchange of repetitive comments between the customer and Swex and to personally review the evidence and intervene in this unresolved financial dispute.
Order #*** remains unresolved.
I have previously undergone AML/KYC and Source of Funds verification with other exchange services. In those cases, I was provided with an official verification request and a dedicated secure verification link/procedure, clearly connected to the relevant transaction or compliance case.
In the present case, Swex has provided nothing comparable. Instead, after approximately five months, I am simply being instructed to send sensitive personal and financial documentation directly to [email protected].
Given the history of this case, I have serious concerns about the legitimacy and handling of this entire compliance process and I no longer trust Swex sufficiently to send confidential financial documents to them as ordinary email attachments.
For months, Swex either did not respond to my emails or repeatedly told me that a refund request had already been created, that the refund was being processed, and that I simply had to wait.
I have evidence of these communications.
I am prepared to provide BestChange with screenshots of my email correspondence and online chat with Swex, showing their repeated statements that the refund had already been initiated/queued and that I should continue waiting.
Now, after months of such statements, Swex has changed its position and claims that the funds cannot be returned until additional SoF/SoW documentation is provided.
I am not refusing verification. If there is a genuine AML/compliance hold connected to Order #***, I am ready to complete the necessary verification through an official and secure procedure.
However, considering everything that has happened, I formally ask BestChange to intervene and independently investigate this case, including the chronology of Swex's statements and whether the alleged AML/compliance hold and current documentation requirement can actually be substantiated.
I specifically ask BestChange to request documentary confirmation from Swex or the relevant payment/compliance provider that the funds connected to Order #*** are genuinely subject to the stated compliance procedure.
I am ready to send BestChange all available evidence showing what Swex told me during these approximately five months.
My 2,660 has still not been returned. The exchange has not been completed. Therefore, I categorically dispute Swex's repeated use of “Problem solved.”
At this point, I am asking BestChange Administration to stop treating this merely as an exchange of repetitive comments between the customer and Swex and to personally review the evidence and intervene in this unresolved financial dispute.
Order #*** remains unresolved.
Claim renewed
| Swex admin | September 5, 2026 09:50 |
Fed,
No new evidence or requested documentation has been provided.
All requirements and the official submission channel have already been clearly provided above.
Repeating the same allegations and reopening the Financial Claim does not change the compliance status.
Our previous response remains unchanged.
Further correspondence regarding the compliance review should be sent to [email protected] together with the requested documentation.
We respectfully ask BestChange Administration to take note of the repeated reopening of this claim without any new evidence.
Swex Admin
No new evidence or requested documentation has been provided.
All requirements and the official submission channel have already been clearly provided above.
Repeating the same allegations and reopening the Financial Claim does not change the compliance status.
Our previous response remains unchanged.
Further correspondence regarding the compliance review should be sent to [email protected] together with the requested documentation.
We respectfully ask BestChange Administration to take note of the repeated reopening of this claim without any new evidence.
Swex Admin
Claim solved
| Fed | September 5, 2026 09:53 |
Dear BestChange Administration,
This message is addressed specifically to BestChange, not to Swex.
Swex has made its position clear and states that it will provide no further explanation here. Therefore, I am no longer asking Swex to repeat the same response.
I am requesting BestChange Administration to independently review this Financial Claim.
For approximately five months, Swex repeatedly informed me that my refund had been initiated / submitted to the payment service and that I simply had to wait. I have screenshots and email correspondence documenting these statements and I am ready to provide all of them directly to BestChange.
Swex is now taking a materially different position: it states that the transaction cannot proceed because additional SoF/SoW documentation has not been provided.
Therefore, I ask BestChange to investigate a very specific issue:
Was Order #*** actually subject to the claimed AML/compliance hold, and can Swex provide BestChange with documentary evidence supporting this?
If Swex claims that a third-party payment/compliance provider is responsible for withholding or restricting the funds, I ask BestChange to verify the existence and status of that restriction directly from the documentation available to Swex.
I am not refusing compliance verification. My concern is whether the compliance hold and the current requirements being invoked after approximately five months are genuine and properly documented.
I am ready to provide BestChange with the complete chronology, screenshots of the Swex online chat, and emails in which I was repeatedly told that the refund had already been requested and that I only needed to wait.
I specifically request a response from BestChange Administration.
Please do not treat another response from Swex as an answer to this request. I am asking the monitoring service itself to review the evidence and determine whether Swex's conduct and repeated use of “Problem solved” are consistent with BestChange's requirements.
The objective facts remain unchanged:
– Order #***;
– 2,660 remains unpaid;
– no exchange was completed;
– no refund was received;
– approximately five months have passed;
– Swex itself states that compliance verification remains incomplete.
Therefore, I do not consent to this Financial Claim being classified as resolved.
I am awaiting an official response from BestChange Administration.
This message is addressed specifically to BestChange, not to Swex.
Swex has made its position clear and states that it will provide no further explanation here. Therefore, I am no longer asking Swex to repeat the same response.
I am requesting BestChange Administration to independently review this Financial Claim.
For approximately five months, Swex repeatedly informed me that my refund had been initiated / submitted to the payment service and that I simply had to wait. I have screenshots and email correspondence documenting these statements and I am ready to provide all of them directly to BestChange.
Swex is now taking a materially different position: it states that the transaction cannot proceed because additional SoF/SoW documentation has not been provided.
Therefore, I ask BestChange to investigate a very specific issue:
Was Order #*** actually subject to the claimed AML/compliance hold, and can Swex provide BestChange with documentary evidence supporting this?
If Swex claims that a third-party payment/compliance provider is responsible for withholding or restricting the funds, I ask BestChange to verify the existence and status of that restriction directly from the documentation available to Swex.
I am not refusing compliance verification. My concern is whether the compliance hold and the current requirements being invoked after approximately five months are genuine and properly documented.
I am ready to provide BestChange with the complete chronology, screenshots of the Swex online chat, and emails in which I was repeatedly told that the refund had already been requested and that I only needed to wait.
I specifically request a response from BestChange Administration.
Please do not treat another response from Swex as an answer to this request. I am asking the monitoring service itself to review the evidence and determine whether Swex's conduct and repeated use of “Problem solved” are consistent with BestChange's requirements.
The objective facts remain unchanged:
– Order #***;
– 2,660 remains unpaid;
– no exchange was completed;
– no refund was received;
– approximately five months have passed;
– Swex itself states that compliance verification remains incomplete.
Therefore, I do not consent to this Financial Claim being classified as resolved.
I am awaiting an official response from BestChange Administration.
Claim renewed
| Swex admin | September 5, 2026 14:24 |
Fed,
As you have expressly stated that your message is addressed to BestChange Administration and that you are no longer requesting any response from Swex, we have nothing further to add.
Our position and compliance requirements remain unchanged.
Swex Admin
As you have expressly stated that your message is addressed to BestChange Administration and that you are no longer requesting any response from Swex, we have nothing further to add.
Our position and compliance requirements remain unchanged.
Swex Admin
Claim solved
| Fed | September 5, 2026 14:39 |
The problem is NOT solved.
You have once again marked this Financial Claim as “Problem solved” even though:
– my 2,660 has not been returned;
– the exchange has not been completed;
– your own compliance review is still incomplete;
– BestChange has not yet provided its independent response.
On what factual basis are you continuing to mark this claim as resolved?
I formally object to the closure of this Financial Claim and request that it remain active until the financial obligation is actually fulfilled.
Please stop marking an unresolved financial dispute as “Problem solved.”
You have once again marked this Financial Claim as “Problem solved” even though:
– my 2,660 has not been returned;
– the exchange has not been completed;
– your own compliance review is still incomplete;
– BestChange has not yet provided its independent response.
On what factual basis are you continuing to mark this claim as resolved?
I formally object to the closure of this Financial Claim and request that it remain active until the financial obligation is actually fulfilled.
Please stop marking an unresolved financial dispute as “Problem solved.”
Claim renewed
| Swex admin | September 5, 2026 14:41 |
Fed,
You are deliberately ignoring the reason why the matter remains unresolved.
The funds cannot be released while the required Compliance Review remains incomplete because you have not provided the requested SoF/SoW documentation.
You have been given both the exact requirements and the official submission channel. Instead of submitting the documents, you continue reopening the same claim.
Repeatedly clicking “Renew Claim” does not complete your compliance obligations and does not create a new financial issue.
Our position remains unchanged. Submit the requested documentation to [email protected].
We ask BestChange Administration to address this repeated misuse of the claim-renewal mechanism.
Swex Admin
You are deliberately ignoring the reason why the matter remains unresolved.
The funds cannot be released while the required Compliance Review remains incomplete because you have not provided the requested SoF/SoW documentation.
You have been given both the exact requirements and the official submission channel. Instead of submitting the documents, you continue reopening the same claim.
Repeatedly clicking “Renew Claim” does not complete your compliance obligations and does not create a new financial issue.
Our position remains unchanged. Submit the requested documentation to [email protected].
We ask BestChange Administration to address this repeated misuse of the claim-renewal mechanism.
Swex Admin
| Swex admin | September 5, 2026 14:41 |
You cannot simultaneously refuse to submit the documentation required to complete the Compliance Review and then rely on the fact that the Compliance Review remains incomplete as grounds for repeatedly reopening the claim.
This is a circular argument created by your own refusal to complete the outstanding requirement.
No new facts, evidence, or documents have been provided in your latest message. The status therefore remains unchanged.
The next step is not another “Renew Claim.” The next step is submission of the requested documentation to [email protected].
This is a circular argument created by your own refusal to complete the outstanding requirement.
No new facts, evidence, or documents have been provided in your latest message. The status therefore remains unchanged.
The next step is not another “Renew Claim.” The next step is submission of the requested documentation to [email protected].
Claim solved
| Fed | September 5, 2026 14:45 |
Dear swex administration and bestchange administration,
swex continues to incorrectly characterize my position as a “refusal to provide documentation.”
Let me state this as clearly as possible:
i do not refuse to provide the requested sof/sow documentation.
I am ready to provide the required documents and complete the compliance procedure.
What i refuse to do is send sensitive personal and financial documents as ordinary email attachments directly to swex at [email protected], given the circumstances and history of this case.
Swex previously stated that my refund had been submitted to a third-party payment service and that swex was waiting for that service to process it. For months i was repeatedly told that the refund was pending and that i should wait.
Therefore, if the funds are genuinely being held or restricted by a third-party payment/compliance provider, i request the official verification request and secure verification procedure of the party actually responsible for that hold/compliance requirement.
I am ready to provide my documentation through that legitimate and verifiable procedure.
This is not a refusal to cooperate. It is a request for an independently verifiable and secure compliance procedure before i disclose confidential financial information.
After approximately five months of unanswered emails and repeated assurances from swex that my refund had already been requested and was simply awaiting processing, i no longer have sufficient confidence to send sensitive financial documents directly to swex merely because swex now tells me to send them to the same email address.
I therefore repeat my request specifically to bestchange administration:
please independently verify whether a third-party payment/compliance provider actually placed or maintains a restriction on the funds associated with order *** and whether that provider actually requires the sof/sow documentation now being demanded from me.
If this is genuine, provide me with the appropriate official verification procedure or ask swex to provide verifiable confirmation of the compliance request. I will cooperate and provide the required documentation.
Please also stop misrepresenting my position as a refusal. I have now stated repeatedly and unequivocally that i am willing to undergo the verification.
Finally, swex's statement itself confirms that the matter remains unresolved: swex says the funds cannot be released because the compliance review is incomplete.
Therefore, marking the financial claim as “problem solved” is contradictory to swex's own position.
The problem is not solved. The 2,660 has not been returned. Order *** remains unresolved.
I am awaiting a substantive response from bestchange administration, not another repetition of swex's position.
swex continues to incorrectly characterize my position as a “refusal to provide documentation.”
Let me state this as clearly as possible:
i do not refuse to provide the requested sof/sow documentation.
I am ready to provide the required documents and complete the compliance procedure.
What i refuse to do is send sensitive personal and financial documents as ordinary email attachments directly to swex at [email protected], given the circumstances and history of this case.
Swex previously stated that my refund had been submitted to a third-party payment service and that swex was waiting for that service to process it. For months i was repeatedly told that the refund was pending and that i should wait.
Therefore, if the funds are genuinely being held or restricted by a third-party payment/compliance provider, i request the official verification request and secure verification procedure of the party actually responsible for that hold/compliance requirement.
I am ready to provide my documentation through that legitimate and verifiable procedure.
This is not a refusal to cooperate. It is a request for an independently verifiable and secure compliance procedure before i disclose confidential financial information.
After approximately five months of unanswered emails and repeated assurances from swex that my refund had already been requested and was simply awaiting processing, i no longer have sufficient confidence to send sensitive financial documents directly to swex merely because swex now tells me to send them to the same email address.
I therefore repeat my request specifically to bestchange administration:
please independently verify whether a third-party payment/compliance provider actually placed or maintains a restriction on the funds associated with order *** and whether that provider actually requires the sof/sow documentation now being demanded from me.
If this is genuine, provide me with the appropriate official verification procedure or ask swex to provide verifiable confirmation of the compliance request. I will cooperate and provide the required documentation.
Please also stop misrepresenting my position as a refusal. I have now stated repeatedly and unequivocally that i am willing to undergo the verification.
Finally, swex's statement itself confirms that the matter remains unresolved: swex says the funds cannot be released because the compliance review is incomplete.
Therefore, marking the financial claim as “problem solved” is contradictory to swex's own position.
The problem is not solved. The 2,660 has not been returned. Order *** remains unresolved.
I am awaiting a substantive response from bestchange administration, not another repetition of swex's position.
Claim renewed
| Swex admin | September 5, 2026 14:52 |
Fed,
Rephrasing the same position into another lengthy message does not constitute new evidence and does not satisfy the outstanding compliance requirement.
We will not continue responding to repetitive AI-assisted arguments.
No SoF documentation has been received. The status remains unchanged.
Please submit the requested documentation to [email protected].
Swex Admin
Rephrasing the same position into another lengthy message does not constitute new evidence and does not satisfy the outstanding compliance requirement.
We will not continue responding to repetitive AI-assisted arguments.
No SoF documentation has been received. The status remains unchanged.
Please submit the requested documentation to [email protected].
Swex Admin
Claim solved
| Fed | September 5, 2026 14:55 |
Swex, you do not need to respond to my messages further. My request is now addressed exclusively to the BestChange Administration.
However, please stop marking this Financial Claim as “Problem solved.”
The problem is objectively NOT resolved: the $2,660 has not been returned, the exchange has not been completed, and, according to your own statements, the compliance review is still ongoing.
You may choose not to respond, but that does not make the financial dispute resolved.
Please leave the claim open and stop clicking “Problem solved.”
I am awaiting an independent response from the BestChange Administration.
However, please stop marking this Financial Claim as “Problem solved.”
The problem is objectively NOT resolved: the $2,660 has not been returned, the exchange has not been completed, and, according to your own statements, the compliance review is still ongoing.
You may choose not to respond, but that does not make the financial dispute resolved.
Please leave the claim open and stop clicking “Problem solved.”
I am awaiting an independent response from the BestChange Administration.
Claim renewed
| Swex admin | September 5, 2026 15:00 |
Fed,
We also have your previous email in which you stated that you receive a salary from employment at a factory and that you were able to provide Source of Funds documentation.
However, as already explained, proof of salary alone does not establish where the USDT used in Order *** were actually acquired.
We therefore requested a simple supporting screenshot/document from the exchange, trading platform, or exchange service where the USDT were purchased/acquired and subsequently withdrawn, showing the relevant transaction, wallet/address and TXID/hash.
Since this specific request was made, you have repeatedly stated that you are willing to cooperate, but you still have not provided the requested evidence.
If you are able to provide it, please send it to [email protected]. If you are unable to provide evidence showing where the USDT were acquired, please state this clearly instead of repeatedly reopening the same Financial Claim.
This documentation is required for the Compliance Review to proceed and for the refund request to be processed.
Swex Admin
We also have your previous email in which you stated that you receive a salary from employment at a factory and that you were able to provide Source of Funds documentation.
However, as already explained, proof of salary alone does not establish where the USDT used in Order *** were actually acquired.
We therefore requested a simple supporting screenshot/document from the exchange, trading platform, or exchange service where the USDT were purchased/acquired and subsequently withdrawn, showing the relevant transaction, wallet/address and TXID/hash.
Since this specific request was made, you have repeatedly stated that you are willing to cooperate, but you still have not provided the requested evidence.
If you are able to provide it, please send it to [email protected]. If you are unable to provide evidence showing where the USDT were acquired, please state this clearly instead of repeatedly reopening the same Financial Claim.
This documentation is required for the Compliance Review to proceed and for the refund request to be processed.
Swex Admin
Claim solved
| Fed | September 5, 2026 15:07 |
Dear BestChange Administration,
I would like to draw your attention to what is currently happening with this Financial Claim.
For approximately five months, Swex either did not respond to my emails at all or repeatedly informed me that my refund request had already been submitted, that the refund was being processed, and that I simply needed to wait. I am prepared to provide BestChange with screenshots and the complete correspondence confirming these statements.
Now, after I renewed the Financial Claim, Swex suddenly began responding almost immediately, changed its position, and is demanding that I send confidential financial documentation directly to [email protected]. At the same time, after virtually every response, Swex continues to mark the Financial Claim as “Problem solved.”
I want to make my position absolutely clear: I am NOT refusing the SoF/SoW verification, and I am NOT refusing to provide the necessary documentation.
However, after approximately five months of contradictory statements, prolonged periods without responses, and repeated assurances that my refund had already been initiated and was simply awaiting processing, I no longer trust Swex sufficiently to send sensitive personal and financial documents directly to them as ordinary email attachments.
If the funds related to Order *** are genuinely blocked or restricted by a third-party payment, AML, or compliance provider, I formally request that BestChange independently verify this fact and request documentary confirmation from Swex that such a restriction actually exists.
I ask to be provided with an official request and an official secure procedure/channel from the party that is actually holding or restricting the funds and requiring the SoF/SoW verification. Once I receive a verifiable official request through an appropriate procedure, I am ready to cooperate fully and provide the required documentation.
This is not a refusal to cooperate. I am requesting verification of the alleged restriction and a proper, verifiable procedure before disclosing sensitive financial information.
I also formally request that Swex stop marking this Financial Claim as “Problem solved.”
At this moment:
my $2,660 has not been returned;
the exchange has not been completed;
Swex itself states that the compliance verification is still incomplete;
BestChange has not yet provided an independent substantive decision regarding this dispute.
Therefore, marking this Financial Claim as “Problem solved” does not correspond to the actual status of the case.
I am no longer asking Swex to repeat its position. I am specifically asking the BestChange Administration to intervene, independently investigate the circumstances surrounding the retention/restriction of my funds, verify whether the alleged third-party restriction actually exists, and provide me with an independent response.
Until this has been investigated and either the exchange is completed or my $2,660 is returned, please keep this Financial Claim active and unresolved.
I would like to draw your attention to what is currently happening with this Financial Claim.
For approximately five months, Swex either did not respond to my emails at all or repeatedly informed me that my refund request had already been submitted, that the refund was being processed, and that I simply needed to wait. I am prepared to provide BestChange with screenshots and the complete correspondence confirming these statements.
Now, after I renewed the Financial Claim, Swex suddenly began responding almost immediately, changed its position, and is demanding that I send confidential financial documentation directly to [email protected]. At the same time, after virtually every response, Swex continues to mark the Financial Claim as “Problem solved.”
I want to make my position absolutely clear: I am NOT refusing the SoF/SoW verification, and I am NOT refusing to provide the necessary documentation.
However, after approximately five months of contradictory statements, prolonged periods without responses, and repeated assurances that my refund had already been initiated and was simply awaiting processing, I no longer trust Swex sufficiently to send sensitive personal and financial documents directly to them as ordinary email attachments.
If the funds related to Order *** are genuinely blocked or restricted by a third-party payment, AML, or compliance provider, I formally request that BestChange independently verify this fact and request documentary confirmation from Swex that such a restriction actually exists.
I ask to be provided with an official request and an official secure procedure/channel from the party that is actually holding or restricting the funds and requiring the SoF/SoW verification. Once I receive a verifiable official request through an appropriate procedure, I am ready to cooperate fully and provide the required documentation.
This is not a refusal to cooperate. I am requesting verification of the alleged restriction and a proper, verifiable procedure before disclosing sensitive financial information.
I also formally request that Swex stop marking this Financial Claim as “Problem solved.”
At this moment:
my $2,660 has not been returned;
the exchange has not been completed;
Swex itself states that the compliance verification is still incomplete;
BestChange has not yet provided an independent substantive decision regarding this dispute.
Therefore, marking this Financial Claim as “Problem solved” does not correspond to the actual status of the case.
I am no longer asking Swex to repeat its position. I am specifically asking the BestChange Administration to intervene, independently investigate the circumstances surrounding the retention/restriction of my funds, verify whether the alleged third-party restriction actually exists, and provide me with an independent response.
Until this has been investigated and either the exchange is completed or my $2,660 is returned, please keep this Financial Claim active and unresolved.
Claim renewed
| Swex admin | September 6, 2026 07:04 |
Fed,
This is again the same argument already addressed above. No new evidence and no requested SoF documentation have been provided.
Swex Admin
This is again the same argument already addressed above. No new evidence and no requested SoF documentation have been provided.
Swex Admin
Claim solved
| Fed | September 6, 2026 07:15 |
Swex, please do not respond further and do not mark this claim as “Problem solved.”
My position and requirements have already been clearly stated above. This message is addressed to the BestChange Administration, and I am awaiting their independent response.
The issue remains unresolved. Please leave the Financial Claim open.
My position and requirements have already been clearly stated above. This message is addressed to the BestChange Administration, and I am awaiting their independent response.
The issue remains unresolved. Please leave the Financial Claim open.
Claim renewed
| Swex admin | September 6, 2026 07:18 |
Fed,
You have to understand, BestChange Administration cannot complete the compliance procedure on your behalf.
The outstanding requirement arises from the compliance review of Order *** and from the AML/KYC requirements applicable to the exchange, which you accepted when placing the order.
You have been informed what Source of Funds evidence is required and where it must be submitted. To date, that documentation has not been provided.
Repeatedly reopening the Financial Claim or requesting BestChange to intervene does not substitute for completing the required verification.
Therefore, the matter cannot progress until the requested SoF documentation is submitted and reviewed.
As you have specifically requested that Swex provide no further responses, we will not continue this repetitive correspondence unless the requested documentation or materially new information is provided.
Swex Admin
You have to understand, BestChange Administration cannot complete the compliance procedure on your behalf.
The outstanding requirement arises from the compliance review of Order *** and from the AML/KYC requirements applicable to the exchange, which you accepted when placing the order.
You have been informed what Source of Funds evidence is required and where it must be submitted. To date, that documentation has not been provided.
Repeatedly reopening the Financial Claim or requesting BestChange to intervene does not substitute for completing the required verification.
Therefore, the matter cannot progress until the requested SoF documentation is submitted and reviewed.
As you have specifically requested that Swex provide no further responses, we will not continue this repetitive correspondence unless the requested documentation or materially new information is provided.
Swex Admin
Claim solved
| Fed | September 6, 2026 07:21 |
Swex, I have serious doubts that any genuine third-party blocking of my funds ever occurred.
After being misled for approximately five months with repeated promises that my refund had already been initiated and was being processed, I no longer trust Swex enough to send confidential financial documents to your email address.
I am not refusing verification. I am waiting for an official, verifiable verification request and a secure procedure from the entity that allegedly blocked or restricted my funds, not another instruction to send sensitive documents to [email protected].
My requirements have already been stated above. I am now waiting for the BestChange Administration to investigate this matter independently.
The $2,660 has not been returned. The issue is NOT resolved. Please stop marking it as “Problem solved.”
After being misled for approximately five months with repeated promises that my refund had already been initiated and was being processed, I no longer trust Swex enough to send confidential financial documents to your email address.
I am not refusing verification. I am waiting for an official, verifiable verification request and a secure procedure from the entity that allegedly blocked or restricted my funds, not another instruction to send sensitive documents to [email protected].
My requirements have already been stated above. I am now waiting for the BestChange Administration to investigate this matter independently.
The $2,660 has not been returned. The issue is NOT resolved. Please stop marking it as “Problem solved.”
Claim renewed
CommentRemove
| Boris |  |
159.195.156.* | September 5, 2026 08:12 |
Personal data was removed by the monitor's administration
According to the information available, the exchanger has no financial obligations to this user
I sent XMR for order *** 12 hours ago, and the status is "Automatic payment error." It's been 12 hours now. Support only tells me, "We're waiting for an operator." They can't give me a speed estimate.
| Swex admin | September 5, 2026 08:19 |
Hello Boris,
Good day you payment will be done in 20 min.
Swex Support
Good day you payment will be done in 20 min.
Swex Support
Claim solved
| Swex admin | September 5, 2026 08:48 |
Boris,
Order paid. TxID:
bfa108ff468d7bf452590ea00d4e63ebc4046e59d5f306fff5bcf7c58044371b
Swex Support
Order paid. TxID:
bfa108ff468d7bf452590ea00d4e63ebc4046e59d5f306fff5bcf7c58044371b
Swex Support
Claim renewed
| Swex admin | September 5, 2026 08:48 |
Have good day
Claim solved
| BestChange admin | September 5, 2026 09:23 |
Hello,
Dear user, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.
Sincerely, administration of the BestChange exchanger monitor.
Dear user, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.
Sincerely, administration of the BestChange exchanger monitor.
CommentRemove
| Serge |  |
188.165.135.* | August 27, 2026 16:13 |
Excellent service with good exchange rates they make payment quite quickly. Respect.
0
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| Artyom |  |
45.58.215.* | August 23, 2026 08:27 |
As of now, there is no better exchange service for my specific exchange pair.
0
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| Auden |  |
150.241.92.* | August 14, 2026 04:27 |
Actually best ever exchanger ever i use. great support team. thx u.
0
CommentRemove
| Arina | |
57.129.19.* | August 8, 2026 17:58 |
Many thanks to the service. they’re the best in their field!
0
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| Valeriy | |
198.244.254.* | August 8, 2026 16:49 |
Fast exchange. best support. thanks you.
0
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| Emma | |
51.15.89.* | August 6, 2026 17:15 |
Everything is ok, received the funds. The Support helped on time. Thanks!
0
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| Noah | |
31.77.131.* | August 5, 2026 11:59 |
De veiligste en snelste exchanger in de online sfeer. Veel geluk voor jou!
0
CommentRemove
| Mouls |  |
45.66.228.* | August 4, 2026 20:24 |
Die besten Jungs in ihrem Geschft, tolle Untersttzung, schneller Austausch vielen Dank.
0
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| Oliver | |
193.23.194.* | August 4, 2026 16:22 |
Really quick and actually reliable. The coins show up in my wallet so fast. lets go guys.
0
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| Colmes | |
144.31.157.* | August 3, 2026 18:59 |
Cei mai buni biei din domeniul lor, v mulumesc foarte mult, m voi ntoarce din nou la voi.
0
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| Rau | |
31.76.76.* | August 3, 2026 14:01 |
Best ever exchanger. competent support (you are top).
0
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| Otto |  |
193.58.122.* | August 2, 2026 23:25 |
Damn so hot. fast exchange. i like it. thx!
0
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| Mumtoz |  |
162.128.76.* | August 1, 2026 12:43 |
Great exchange service. My transaction was completed quickly, and the funds arrived without any issues.
0
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| Bob | |
141.145.151.* | July 31, 2026 21:36 |
Easy and smooth swap, my coins arrived in less then 10 min.
You are star.
You are star.
0
CommentRemove
| Bryony |  |
172.236.33.* | July 22, 2026 15:28 |
Started Order ID *** XMR-LTC, paid immediately and after 15 mins or near my order is deleted and no LTC received.
| Swex admin | July 22, 2026 15:39 |
Hello Bryony,
Provide to us information which has been requested by the support team on website chat, TxID also security key.
Swex Support
Provide to us information which has been requested by the support team on website chat, TxID also security key.
Swex Support
Claim solved
| Bryony | July 22, 2026 15:42 |
Already sent, waiting for the update.
Claim renewed
| Swex admin | July 22, 2026 16:10 |
Bryony,
For now there no payment received from you side, once we get review and confirmation of your payment from payment service we will update you. If payment will be appeal on balance your order will be automatically completed, for now you order pending with review
Swex Support
For now there no payment received from you side, once we get review and confirmation of your payment from payment service we will update you. If payment will be appeal on balance your order will be automatically completed, for now you order pending with review
Swex Support
Claim solved
| Bryony | July 22, 2026 16:57 |
Omg, learn how to check transactions. I sent you TXID and private key and you can't prove it?:D.
Claim renewed
| Swex admin | July 22, 2026 17:00 |
Bryony,
As we have already explained, we do not receive Monero deposits directly.
Your payment is first processed by our payment service provider. We have forwarded your TxID and view key to them for verification.
At the moment, the provider has not confirmed receipt of your payment. As soon as they confirm and credit the funds to our balance, your order will be completed automatically.
Until then, the order remains under review. We will update you as soon as we receive a response from the payment service.
Swex Support
As we have already explained, we do not receive Monero deposits directly.
Your payment is first processed by our payment service provider. We have forwarded your TxID and view key to them for verification.
At the moment, the provider has not confirmed receipt of your payment. As soon as they confirm and credit the funds to our balance, your order will be completed automatically.
Until then, the order remains under review. We will update you as soon as we receive a response from the payment service.
Swex Support
Claim solved
| Bryony | July 22, 2026 17:01 |
Your support asked me to create a video of my wallet. Are you serious, guys?
| Bryony | July 22, 2026 17:03 |
Don't mark the claim as solved. You took my money and give me nothing then asked me to create a video with my wallet. It's your problem how you process exchanges, I sent required amount of money on your wallet on time — you didn't pay out anything. Stop kidding.
Claim renewed
| Swex admin | July 22, 2026 17:33 |
Bryony,
Your order has been paid.
Your order has been paid.
Claim solved
| BestChange admin | July 22, 2026 17:34 |
Hello,
Dear user, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.
Sincerely, administration of the BestChange exchanger monitor.
Dear user, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.
Sincerely, administration of the BestChange exchanger monitor.
| Bryony | July 22, 2026 17:45 |
Finally received. Expand your XMR waiting for confirmation time.
CommentRemove
| Jessy | |
135.136.51.* | July 15, 2026 18:48 |
Super fast very like the service you are top.
0
CommentRemove
| Emma | |
57.128.241.* | July 13, 2026 16:06 |
It is OK, received coins. Operator assisted when the help was needed.
0
CommentRemove
| Gury | |
13.135.252.* | June 28, 2026 12:20 |
Just prefect smooth and fast swap, changed my usdt to Xmr in just like 7-10 min all done fast.
0
CommentRemove
| Kenan | |
51.15.89.* | June 27, 2026 09:39 |
Quick, safe, and reliable. The coins show up in my wallet fast.
0
CommentRemove
| Helen | |
146.70.167.* | June 3, 2026 15:01 |
An excellent exchanger, the payment was made very quickly. Thank you for the quality service!
0
CommentRemove
| Oleh | |
46.193.16.* | May 29, 2026 21:01 |
Exchange was fast and easy, support is reactive, i advise this exchanger.
0
CommentRemove
| Ilia |  |
77.111.245.* | May 21, 2026 10:50 |
Mention of a third-party resource was removed by monitor's administration
According to the information available, the exchanger has no financial obligations to this user
The exchange is frozen. I haven't received the money. Support hasn't responded for several hours. Where is my money?
https://bc.to/cjbj5d.
https://bc.to/cjbj5d.
| Swex admin | May 21, 2026 10:54 |
Hello Ilia,
Your order has been paid status automatic payout it means when the transaction will reach specifics number of confirmation will be change to order paid
Swex Support
Your order has been paid status automatic payout it means when the transaction will reach specifics number of confirmation will be change to order paid
Swex Support
Claim solved
| BestChange admin | May 21, 2026 13:09 |
Dear Ilia,
According to the information we have, your order was executed. We kindly ask you to confirm the receipt of funds from the administration of the exchanger.
Sincerely, administration of the BestChange exchanger monitor.
According to the information we have, your order was executed. We kindly ask you to confirm the receipt of funds from the administration of the exchanger.
Sincerely, administration of the BestChange exchanger monitor.
CommentRemove
| Emma | |
51.15.89.* | May 19, 2026 16:25 |
It's a remarkable exchange service that is both reliable and fast.
0
CommentRemove
| Kenan |  |
45.82.67.* | May 6, 2026 18:11 |
Everything is clear and simple, exchange is comfortable.
0
CommentRemove
| Ruan |  |
45.67.229.* | May 1, 2026 22:52 |
TON — Tether very good exchange with fair rates.
0
CommentRemove
| Emma |  |
185.104.63.* | April 29, 2026 17:23 |
The exchange was completed, everything went well, and I didn’t have to wait long.
0
CommentRemove
| Barbie | |
167.17.71.* | April 15, 2026 12:38 |
Thanks for one more exchange without problems. So fast.
0
CommentRemove
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