Exchange rates:
281230
Exchangers:
232
Updated:
19:08:37
wx.money exchanger website screenshot

WxMoney exchanger

Other
Status: active WxMoney reviews: 0/5
Exchange rates: 5298 Advanced Cash TS: 11
Reserve: $31 581 468 Perfect Money TS: 39.10
Age: 3 years 11 months WebMoney BL:
On BestChange: 2 years 2 months MyWOT rating: 3.0
Country: Ukraine Forums:
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Use this type of feedback only if you get no money from the WxMoney exchanger after it is due. When the funds from an exchange or refund operation reach your account, the claim must be dismissed.

Make sure that you specify the exchange order number in this case – it will help the WxMoney administration solve the problem faster.

If you just do not like the service at WxMoney and you want to share your opinion – select the Comment feedback type.

 
Add a comment:
Ilya 167.235.22.* January 18, 2023, 16:55
Didn't send money at all. Helpdesk couldn't decide sent my money or not. And after all - asked me to change my card details (but I have only one). So I don't recommend this service at all. Now I have no crypto and I have no money on my card. Looks like scam.
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Admin WxMoney January 18, 2023, 17:13
Hello Ilya!
As our operator answered on our website, it is really impossible to make a payment to the card number that you indicated in your exchange.
Now we will re-make a payment to this card.
In case of failure, we will refund the coin without any problems, or make a payment to an alternative card.
Our exchange service is in no way interested in deceiving our users!
Claim solved
3
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Muhammad Usman 111.119.187.* January 4, 2023, 12:20
Very fast and trustworthy
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0
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Mikhail 185.133.36.* December 19, 2022, 20:19
Exchanged USDT ERC20 for Revolut EUR. It's been 6 days since I payed and I haven't received any money on my Revolut account yet.

First the support said the money would arrive in 3 working days. As of now 4 working days have passed (and 2 non working days) and I still haven't received anything.

Today I contacted the support again. They asked for my bank statement as a proof that the money hadn't arrived yet. I sent it to them and they assured me that everything was under control and they were working to resolve my issue ASAP. Still they didn't say when the money would arrive.

Overall I'm deeply disappointed in this exchanger. The processes are very opaque and as a customer I feel that I was not properly informed about the risks. Not to mention that this experience undermined my trust in BestChange.

I would advise to use another exchanger unless you can afford to wait forever for your money to arrive. Thankfully, there are many good options available.
Expand (3)
Admin WxMoney December 19, 2022, 20:46
Hello Mikhail,
We are very sorry that the funds have not yet been credited to your account. On our own, we do our best to help. Already contacted the technical support of our payment gateway and provided you with the statement that you provided to us. We were asked to wait while they check everything and find out which side the funds are on at the moment. As soon as there is at least some information, we will immediately write to you by mail.
Claim solved
Mikhail December 21, 2022, 15:38
The money have been refunded. They deducted the fee, but that's to be expected :( The service is poor, but at least they have a good support.
Admin WxMoney December 21, 2022, 16:13
Mikhail, Thanks for the kind words about our support.
We are very sorry that the funds for the details provided by you could not be paid.
Usually funds are received by the client immediately, in rare cases it takes more time. Unfortunately, the withdrawal of funds to your bank details failed.
We will be happy to make an exchange for you in the future by providing alternative payment details. And we will refund the 1USDT you lost when you returned the coin.
Thank you for your understanding.
Sincerely, WxMoney team!
3
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Bibasatat 197.206.145.* December 13, 2022, 05:44
Great service, guaranteed and accessible to all
I simply thank you
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0
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Wonderful exchange, amazing support 41.202.207.* July 14, 2022, 18:42
Very fast USDT to PM transaction
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0
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Samvel Ogmrcyan 80.92.206.* July 12, 2022, 08:48
I paid a while ago, they stole my funds for no reason claiming it's aml and asking for my private details. I'm Ukrainian and the Exchanger registration country is Ukraine. Ukraine is not on the list of the Financial Action Task Force (FATF), what this exchanger doing to me is absolutely illegal, I'm very concerned. I'm asking them to send my money back to the original wallet if they refuse to provide me with the service. If not - kindly proceed with my order.
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Admin BestChange.com July 12, 2022, 09:01
Hello!

We request the exchanger's administrator to respond to the user's complaint.

Best regards, BestChange administration.
Admin WxMoney July 12, 2022, 09:03
Hello Samvel Ogmrcyan,

By creating an application on the site, you were familiar with the AML policy of our site and gave your consent to the rules
https://prnt.sc/NN9tzdf9F0av https://wx.money/politika-aml/

Also, the Bestchange rules state that the exchange office has the right to request a package of documents from the client for AML verification
https://prnt.sc/v6noG_0DlMsu https://www.bestchange.ru/faq.html

Stay in touch in the support chat on the site and follow the instructions provided so that we can help you complete the exchange
Samvel Ogmrcyan July 12, 2022, 09:34
Dear Admin Wxmoney,

So far your support typed to me only, that you guys don't have any physical address or office after I asked where you guys registered. Then your support said that there is no better country than Ukraine, which I agree with, but I don't understand how is that relevant and why you wasting my time on that. If I would like to have a political conversation I would go to a discussion club, not to exchange my money.

I'm Ukrainian and I sent the funds to my PrivatBank Ukrainian card, any FATF regulations don't Ukrainians.
Samvel Ogmrcyan July 12, 2022, 09:39
Ukraine is not on the FATF List of Countries that have been identified as having strategic AML deficiencies. Kindly return my money back to my wallet on send it to my PrivatBank Visa Card, thanks.

With best regards,
Samvel
Admin WxMoney July 12, 2022, 09:45
Samvel Ogmrcyan,

At the moment, your funds are frozen in the exchange account and, according to the AML verification rules, we cannot take any action with them until you complete the verification process.
We remind you that you agreed to these rules when you created an application on the site.
Samvel Ogmrcyan July 12, 2022, 09:58
Dear Admin WxMoney,

I haven't seen any evidence to back up what you're saying, this money couldn't have been blocked by any legit cryptocurrency platform. If you send money to incomprehensible platforms, you do not need to shift the responsibility for this to me. I beg your pardon, but you are typing to me some nonsense in the chat of your website, please communicate through besthange, I want everything to be public. Kindly provide me with proof that those funds have been frozen by Binance, Huobi etc. If you mean, that you are the one who frozen those funds I have to let you know that you don't have any legal reason to do that, and your actions are unlawful.

With best regards,
Samvel
Admin WxMoney July 12, 2022, 10:06
Samvel Ogmrcyan,

The funds were frozen by our exchange partner WhiteBite.
We can provide you with evidence of the freezing of funds to the email address you specified when creating the application.
Samvel Ogmrcyan July 12, 2022, 10:19
This is the first time I hear about these company, however, WhiteBite is not a banking organization in Ukraine and does not have any authority to block my money. However, you can send all the evidence publicly in this chat, I will only communicate with you publicly, I want everyone to see how you work. I tried to google who WhiteBite are and found only cosmetic teeth whitening products, maybe I will order some - https://snipboard.io/687cAY.jpg

With best regards,
Samvel
Admin WxMoney July 12, 2022, 10:25
Samvel Ogmrcyan,

We will send you a confirmation email.
Samvel Ogmrcyan July 12, 2022, 10:30
Dear Admin Wxmoney,

WhiteBite is not a banking organization in Ukraine and does not have any authority to block my money, same as WxMoney.

I'm trying to find those names in the list of banking organizations in Ukraine, but it's unsuccessful.

Link to a goverment website - https://bank.gov.ua/ua/supervision/institutions?page=1&perPage=5&search=&status=1&uid=&suid=&date_from=&date_to=&fb_date_from=&fb_date_to=

With best regards,
Samvel
Admin WxMoney July 12, 2022, 10:43
Samvel Ogmrcyan,

We do not refer to the legislation of Ukraine or banking organizations registered in Ukraine.
Only on the AML rules of the check indicated on our website and on Bestchange
Samvel Ogmrcyan July 12, 2022, 11:09
Your business runs in Ukraine, you send money to Ukrainian cards, so it means that you work under Ukrainian legislation.
You can't write anything you want in your rules and push people to apply with it if your requirements aren't legal. You don't act in the legal field, you're not a bank to hold my funds.

Let's solve the issue in a fast way. Don't spend your and my time.
If you're telling me that there's something wrong with money, just return the money to the original wallet and it wouldn't affect you.
Admin WxMoney July 12, 2022, 11:34
Samvel Ogmrcyan,

The email you provided when creating the claim is not valid, we cannot send a confirmation email to a non-existent email
Samvel Ogmrcyan July 20, 2022, 11:45
My email is samirnumber1 @mail.bg and it's valid.
Please, stop lying. If you don't want to proceed with my withdrawal, just send the money back to the origin wallet.
Otherwise you're trying to claim my money
0
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Mikhail 46.211.173.* July 5, 2022, 12:45
Knopka online-chat ne klikabelnaya.
Zayavka po litecoin podtverjdena sistemoy uje bolee 20 min nazad,no zayavka za eto vremya ne bila viplachena.
Kurs uje upal pochti na 1$
Viplatali po upavshemu kursu.
Expand (4)
Admin BestChange.com July 5, 2022, 12:52
Hello!

We request the exchanger's administrator to respond to the user's complaint.

Best regards, BestChange administration.
Admin WxMoney July 5, 2022, 13:15
Hello Mikhail,

The chat button is working normally.
Contact the support chat on the site with your problem.
We are currently unable to identify you as our customer because you did not include a claim number in your review.
Mikhail July 7, 2022, 07:26
Vot tak rabotaet knopka ONLINE CHAT na vashem site
https://prnt.sc/x6LGCnlkJy4g
Ona ne klikabelna
Daje so smartphona knopka online chat ne klikabelnaya
Admin WxMoney July 12, 2022, 09:05
Mikhail,

Chat button at the bottom https://prnt.sc/edEzGd2mNobK
0
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Ivan 37.19.108.* June 16, 2022, 23:46
Well. They provide excellent customer care.

I had a problem with an exchange USDT TRC20 -> Payoneer. I left a message in the chat at ~23:00, and they solved a problem in less than 15 minutes.

After that, I created an exchange order. I transferred USDT TRC20 and received money on Payoneer in 10 min.

For now, this is the best exchange speed and customer service.
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0
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Fidenzio 91.221.218.* June 9, 2022, 17:50
Binance XRP->monobank uah,super fast,great exchange rate
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0
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