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btcbit.net exchanger website screenshot

BtcBit exchanger

Other
Status: active BtcBit reviews: 0/6
Exchange rates: 225 Advanced Cash TS: 1
Reserve: $9 242 641 Perfect Money TS: 0
Age: 3 years 10 months WebMoney BL:
On BestChange: 3 years 2 months MyWOT rating: 3.0
Country: Estonia Forums:
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Use this type of feedback only if get no money from the BtcBit exchanger after it is due. When the funds from an exchange or refund operation reach your account, the claim must be dismissed.

Make sure that you specify the exchange order number in this case – it will help the BtcBit administration solve the problem faster.

If you just do not like the service at BtcBit and you want to share your opinion – select the Comment feedback type.

 
Add a comment:
Nataliya 185.12.142.* (April 5, 2021 | 22:24)
BTC > mastercard transaction was fast and easy
Expand (1)
Admin BtcBit (April 6, 2021 | 09:18)
Hello, Nataliya!

Thank you for your review!

Sincerely,
BTCBIT.NET Team
0
CommentRemove
Anton 94.154.215.* (March 26, 2021 | 18:21)
Strongly don't recommend use this exchanger if you need your money. I think it's scammers. They say they did payment and it's impossible to do money return but they didn't have payment invoice. My money is somewhere, nobody knows where.
Expand (2)
Admin BestChange.com (March 26, 2021 | 18:57)
Hello!

We request the exchanger's administrator to respond to the user's complaint.

Best regards, BestChange administration.
Admin BtcBit (March 26, 2021 | 20:11)
Hello, Anton!

We wish to assure you that BTCBIT customers' satisfaction is our main goal. We understand that one of the main values is the speed of the service and, therefore, we strive to do our job as quick as we can. However, we are not able to affect the speed of the transaction processed by a bank.
As we have already informed you, the invoice SC27336U has been successfully completed. The status Complete means that the payment from our side to your card was processed. It takes 1-5 business days for the funds to be credit to your card which we can not affect. As soon as we receive the transaction number from our payment provider, we will send it to you by email. By providing it to your bank, you will be able to track the movements of the funds.

Sincerely,
BTCBIT.NET Team
Claim cancelled
3
CommentRemove
Username 45.91.101.* (January 14, 2021 | 20:53)
Weird and bad service! For exchange operation BTC to RUB was given 15 minutes to send BTC. I tried to do it quickly by sending with high fee but I didn't make it in time and operation was canceled. I wrote to support and found out that operation will take 1 - 5 business day!
After 2 days I'm tired of waiting and I wrote to support. They send me to mail this message:
According to the BTCBIT internal policy and EU legislation regarding AML rules your selling invoice can not be processed by our side

I asked why and they wrote me some bullshit:
"Please note that the e-wallet address from which you sent cryptocurrency arises suspicious if it belongs to you, as well as it not connected in the illegality.
In the future it will be investigated in cooperation with the responsible person."
WTF!

They returned my BTC back but a little less than I sent.
Do not recommend this service to anyone.
Expand (1)
Admin BtcBit (January 15, 2021 | 00:28)
Dear Username!

Please note that we were not able to process this exchange due to AML risks which were indicated after analyzing collected information. Same AML policy does not allow us to make this information public.
Also we would like to note that by agreed T&C you are obliged to use only your personal methods of payment and personal data in your account has to be genuine and the same as on all payment methods used in our service. Therefore, we insist that you have breached you obligations.
Due to the reasons mentioned above you received a request for a wallet to process a refund to. The refund was executed the same day.

Sincerely,
BTCBIT.NET Team
0
CommentRemove
Kristian 212.186.37.* (December 27, 2020 | 23:16)
Very helpful and quick! Thanks Kira!
Expand (1)
Admin BtcBit (December 28, 2020 | 10:28)
Hello, Kristian!

Thank you for your review!

Sincerely,
BTCBIT.NET Team
0
CommentRemove
Dima V 194.54.160.* (December 21, 2020 | 11:27)
Very long withdrawal of funds. Of course, I understand that it says "withdrawal takes from 1 to 5 days", but my amount is not that very large that it takes so long to wait! 1 full day has passed, there is still no money in the account. I will wait, of course, if they come today or tomorrow - good, longer - well, excuse me, it could have been faster.

The interface and convenience are excellent. But the transaction time is horrible!
Expand (1)
Admin BtcBit (December 21, 2020 | 15:19)
Hello, Dima V!

Thank you for your review!
We wish to assure you that BTCBIT customers' satisfaction is our main goal. We understand that one of the main values is the speed of the service and, therefore, we strive to do our job as quick as we can. However, we are not able to affect the speed of the transaction processed by a bank. Also please keep in mind that your exchange has been processed on Sunday when banks do not serve international payments. The stated amount of business days - 5 is the maximum waiting time. The process might take less and might even be done the same business days.
Thank you for your patience. Please let us know if you have any other inquiries.

Sincerely,
BTCBIT.NET Team
0
CommentRemove
Janey Stuart 45.87.214.* (December 13, 2020 | 13:29)
The money was debited but did not come to the account.fraud
Expand (2)
Admin BestChange.com (December 13, 2020 | 13:56)
Hello!

We request the exchanger's administrator to respond to the user's complaint.

Best regards, BestChange administration.
Admin BtcBit (December 13, 2020 | 14:01)
Hello, Janey Stuart!

You have an invoice that has the "Request" status, which means that an email has been sent to you with information on what you need to provide. When you submit the document and it has been verified, your invoice will be processed. It is important to provide exactly this document, which is requested of you in the letter.

Sincerely,
BTCBIT.NET Team
Claim cancelled
3
CommentRemove
Jesus Ramon Ricarte Martinez 2.154.197.* (November 19, 2020 | 17:10)
I did a transaction of 400 euros on this website and completed the verification process to get the BTC.

but for the further purchase we gave all my documents for verification..

I got a confirmation email from the website that my purchase limit has increased to buy more BTC and verification successful

but when I was trying to buy more BTC then we website stating that my user is banned...

I had a chat with the representative with the website and they do not convey the reason that why they banned my user.
Expand (1)
Admin BtcBit (November 19, 2020 | 21:13)
Hello, Jesus Ramon Ricarte Martinez!

Thank you for your review! We are sorry to hear about your disappointment while trying to verify your profile with us.
The safety of data is one of our priorities, and for this reason, we are not able to provide detailed information on the verification process. We assure you that we check all applications with utmost care and do not make unreasonable decisions.
Please accept our apologies for any inconveniences.

Sincerely,
BTCBIT.NET Team
0
CommentRemove
Morgan 91.189.181.* (September 22, 2020 | 23:39)
Super strict KYC, I will never use your service in future.
Do not recommend this service to anyone.
Expand (1)
Admin BtcBit (September 23, 2020 | 10:52)
Hello, Morgan!

We collect information about client in accordance with the industry's AML ('Anti-Money Laundering') and KYC ('Know Your Customer') requirements.
According to the EU legislation regarding combating in AML/TF our company is an obligate entity that should use a risk based approach and make due diligence before establishing relationship with new customers. Therefore, during the registration process our company requests to provide a few documents and make certain steps for the verification.

Sincerely,
BTCBIT.NET Team
0
CommentRemove
John 82.10.188.* (April 22, 2020 | 12:25)
They are one of the worst companies out there. They need 4 documents for the verification. I have 2 days for 4 documents. The live chat told me that I need only the ID and everything is good as the other documents are accepted. I send the ID then they decline all the other documents verified before and approve only the ID. They do this for 2 days. They are one of the worst that always give problems to people. I don't recomand.
Expand (1)
Admin BtcBit (April 22, 2020 | 15:56)
Hello, John!

Customer profile verification usually takes 10-15 minutes, if documents are provided with necessary requirements for profile verification, it can't take 2 days
To make any exchange in our service it is necessary go through registration and verification process. It is strict step for each customer, all provided documents should be provided with necessary requirements, it can be a reason, why you got declined (provided document not meet necessary requirements / e-mail with more detailed information about verification should be received after verification review).
At registration moment you agreed with company "Terms & Conditions" where are written all situations which can occur during registration/verification.
We recommend you visit them one more time by provided link below:
https://btcbit.net/terms
We are providing 24/7 customer support for customers by chat on the website, you can contact support to receive more detailed information about your profile verification request, also you can find all contact info below:
Phone
+371 66 090 222
+48 588 813 222
Email
info@btcbit.net
https://btcbit.net/contacts
Please, contact us and we are sure that can solve this situation, we are sure that some misunderstanding caused.

Sincerely,
BTCBIT.NET Team
0
CommentRemove
Mirutzo 86.124.97.* (May 12, 2019 | 11:20)
Made multiple transactions, they deliver always in time. Recommended!
Expand (1)
Admin BtcBit (May 12, 2019 | 16:04)
Hello, Mirutzo!

Thank you for your review!

Sincerely,
BTCBIT.NET Team
0
CommentRemove
Ax 132.71.134.* (March 13, 2019 | 20:35)
Patient & prompt service.
Expand (1)
Admin BtcBit (March 13, 2019 | 21:23)
Hello, Ax!

Thank you for your review!

Sincerely,
BTCBIT.NET Team
0
CommentRemove
Dz Mehedi 103.230.105.* (September 8, 2018 | 11:26)
Excellent Service & Friendly Support. Love it :)
Expand (1)
Admin BtcBit (September 8, 2018 | 11:55)
Hello, Dz Mehedi!

Thank you for your review!

Sincerely,
BTCBIT.NET Team
0
CommentRemove
Andrew 100.2.159.* (May 20, 2018 | 20:45)
The worst exchange I've ever seen. If you want to save your time and money - select another service.
Expand (1)
Admin BtcBit (May 20, 2018 | 22:47)
Hello, Andrew!

Thank you for your comment! If your documents was declined by our compliance division that mean trouble are with your documents, it does not mean that the exchanger is bad, the problem is specifically in you. Before leaving the comments you need to understand yourself.

Sincerely,
BTCBIT.NET Team
0
CommentRemove
Alex Dan 83.99.186.* (February 21, 2018 | 23:47)
TRUST Exchange!!! Need around 1 hour to receive the BTC, but I think that 1 hour isn't much time. Excellent customer support-if have any question can ask them and will receive answers for them. I can say that my experience with them is 5*
Expand (1)
Admin BtcBit (February 28, 2018 | 11:00)
Hello, Alex Dan!
Thank you for positive review!
Sincerely yours,
BTCBIT
0
CommentRemove

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