BtcBit exchanger

Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.

Dear BC Admin,
Good Day.

I have not received yet refund or USDT. More than 24 hours passed already. Absolutely rude support from BTCBit Exchanger and no any actions done. They informed only about “Wait and keep commission ” without doing any transactions.

Transaction: BBIT | BB41818872U 588813222 PL
Require to cross check information about exchanger and confirm their dummy registered addresses in Estonia and Poland.

I have made mistake, because did not check reviews below, there is a lot complains from users.

Hello Raman,

According to AML policy, we cannot comment on the reasons why you have been refunded.
Please also note that when registering and making a payment, you confirmed that you have read the policies of our service, where information regarding refunds is specified. You can see some of the points below https://btcbit.net/ru/refund-policy/:

1.3.3.1
Fiat funds will be returned to the client using the same method and the same bank/card details from where the client made the initial transaction to BTCBIT.NET.

Refunds are made by:

SEPA / SWIFT (bank transfer): on bank working days;
payment cards (VISA / MC): any day of a week;
Volet.com / Neteller / SKRILL: any day of a week.
Please note that the refund enrollment to the client’s bank / card account could take up to five business days, that depends on each bank internal policies and / or procedures, and which our company cannot influence in any way.

4.1
Any costs and fees related to refunds are settled by the client. These fees will be deducted from the customer’s received amount.

4.2
Commission related to the cryptocurrency return processing depends on the type of cryptocurrency, rate changes, network commission, etc.

4.3
Please note that the cryptocurrency rate can change very dynamically, therefore, there may be a negative difference between the value of the cryptocurrency at the time of purchase and its value at the time of sale; this difference is covered by the refund amount.

On our side, the refund was successfully made on 16/08/2024. As stated above, funds can take up to 5 business days to reach the card. We say total time, as the speed of receipt of funds does not depend on us.

If you have any questions or need assistance, you can always contact us in the support chat or by e-mail at info@btcbit.net.

Sincerely,
BTCBIT.NET Team

I did not receive my 2000 usd back, which I have used to pay with my plastic Card!
Totally 5 business days were passed!
And still nothing. The problem, that you can top up my card, because this card for Corporation payment only, and can be used to pay Online and take cash at the ATM.

*You can’t top up this card. And can’t be done refund on the any of your methods. Because, there is not even exist my Account number, only card number, which you can’t top up so simply to another country Bank.
The main failure of your exchanger, to give access for all card to purchase, which you are not supporting.

Raman,

If the funds come back to us, we will contact you to resolve how we can make the return differently. In this case, you should expect.
For this case, you can also email us at info@btcbit.net and attach a statement from the moment of payment until today, where we can see that you have not received the funds.

Sincerely,
BTCBIT.NET Team

Do not close claim! You have frozen my funds after passing 3D Visa Secure and successful transaction. This is exact cheating and people should be aware about this manipulations.
I have purchased USDT at 15.08.24 by my Plastic Card *** and still did not receive nothing back or my USDT.
Your support was rude after conclusion on refund, and told “They do not care if I will share this case with crypto community”

I will send you by email my bank app details. But this is absolute cheating. You can take funds after purchase from any person, any amount and freeze for a while? When I will receive my refund? Or release my USDT.

Raman,

As we wrote earlier, from our side the refund was made on 16.08.2024. We are not a PSP (payment service provider) and we cannot comment on the reason why you have not received the funds, we only say the total time it usually takes, as we do not influence the speed of receipt of funds.

To clarify the information with the processing company, you will need to provide us with a statement showing that you have not received the funds.

Sincerely,
BTCBIT.NET Team

Claim is not solved!
my funds were gone 2 weeks ago. I have completed purchase from
my bank card and did not receive usdt and did not receive refund.

Raman,

To clarify the information with the processing company, you will need to provide us with a statement showing that you have not received the funds.

Sincerely,
BTCBIT.NET Team

Do not close claim!
I have sent you my bank account screenshots.

ATT: BestChange Administration.
Please, take into account, BBIT exchanger trying to close claim with still *** my funds.

Raman,

The screenshot you provided does not fit. You need to provide a statement of account for the period from the date of payment until today, which will show that the funds have not been returned to you.

Sincerely,
BTCBIT.NET Team

Raman,

The screenshot you provided does not fit. You need to provide a statement of account for the period from the date of payment until today, which will show that the funds have not been returned to you.

Sincerely,
BTCBIT.NET Team

Dear Raman,

Please provide the requested data to the exchanger's administration.

Sincerely, administration of the BestChange exchanger monitor.

Dear Administration,

I have provided all information more than a week ago on the first request.
I can share all required information with you as well to official email.
I have passed KYC, Address residency and all required procedures. If need, I can provide documents for AML policy, but I have lost funds more than Half of Month on the Bbit Exchanger, and still no any chance to receive back so small sum. This is absolutely insane. I have made exchange with another exchanger with summ more than 10k, and without any problem.
Also exist on the BestChange and can provide proof, that I have made another operation without any problem. Therefore, no any issue on the side of my Bank.

Raman,

The screenshot you provided does not fit. You need to provide a statement of account for the period from the date of payment until today, which will show that the funds have not been returned to you.

Sincerely,
BTCBIT.NET Team

Dear Raman,

Please provide the requested document to the exchanger's administration.

Sincerely, administration of the BestChange exchanger monitor.

Hello Olga,
Thank You for Your review.
We have contacted the processing, to get information regarding Your case. As soon as we receive all the information we will contact You.

Hello Alejandro,

Our service policy states:
"We strive to process all transactions within 30 minutes of receipt of the customer`s payment. In some (individual) cases where payment is received outside of business hours (weekdays between 9:00 and 18:00 EET/EEST), the transaction will be processed during business hours of the following business day."
https://btcbit.net/terms/ (section 6).
The chat also indicates the support working hours.
Payment processing is semi-automated, so customers have the option to make an exchange at any time.
We can see that your payment was successfully processed.

If you still have any questions, you can contact us in the support chat or by email at info@btcbit.net.

Sincerely,
BTCBIT.NET Team

Good Morning,

Thank you for your answer, it was solved but gosh it takes forever, i wish that you guys would have a video or something to help new people like me to go through the whole process, its a bit confusing but for now i think its solved, thank you and have a nice day.

Alejandro,

If you have any questions or need assistance, you can always contact us in the support chat or by e-mail at info@btcbit.net.
We wish you also a nice day!

Sincerely,
BTCBIT.NET Team

Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.

Hello Cedric Jannot,

Our service policy states:
"We strive to process all transactions within 30 minutes of receipt of the customer`s payment. In some (individual) cases where payment is received outside of business hours (weekdays between 9:00 and 18:00 EET/EEST), the transaction will be processed during business hours of the following business day."
https://btcbit.net/terms/ (section 6).
The chat also indicates the support working hours.
Payment processing is semi-automated, so customers have the option to make an exchange at any time.
We can see that your payment was successfully processed.

If you still have any questions, you can contact us in the support chat or by email at info@btcbit.net.

Sincerely,
BTCBIT.NET Team

Dear Cedric Jannot,

We kindly ask you to confirm the receipt of funds from the administration of the exchanger.

Sincerely, administration of the BestChange exchanger monitor.

Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.

Hello Artur Buloichyk,

Our service policy states:
"We strive to process all transactions within 30 minutes of receipt of the customer`s payment. In some (individual) cases where payment is received outside of business hours (weekdays between 9:00 and 18:00 EET/EEST), the transaction will be processed during business hours of the following business day."
https://btcbit.net/terms/ (section 6).
The chat also indicates the support working hours.
Payment processing is semi-automated, so customers have the option to make an exchange at any time.
We can see that your payment was successfully processed on 08.07.24 at 9:20 (GMT +3).

If you still have any questions, you can contact us in the support chat or by email at info@btcbit.net.

Sincerely,
BTCBIT.NET Team

Hello,

Dear user, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.

Sincerely, administration of the BestChange exchanger monitor.

No changes an hour after the money was debited.

Nothing changes.

Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.

Thanks. But I think they just don't work on weekends. This needs to be indicated somewhere.

The problem was not resolved. BTC still hasn't arrived.

The coins have arrived. But this is the second time that the amount received is less than what was written during the exchange. It's a small thing, but unpleasant. Taking into account two days of waiting.

Hello Arseni,

Our service policy states:
"We strive to process all transactions within 30 minutes of receipt of the customer`s payment. In some (individual) cases where payment is received outside of business hours (weekdays between 9:00 and 18:00 EET/EEST), the transaction will be processed during business hours of the following business day."
https://btcbit.net/terms/ (section 6).
The chat also indicates the support working hours.
Payment processing is semi-automated, so customers have the option to make an exchange at any time.
We can see that your payment was successfully processed on 24.06.24 at 9:22 (GMT +3).

If you still have any questions, you can contact us in the support chat or by email at info@btcbit.net.

Sincerely,
BTCBIT.NET Team

Hello,

Dear user, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.

Sincerely, administration of the BestChange exchanger monitor.

The funds have arrived. But received 0.00002 BTC less.

Hello Aleksejs,

Thank you for the review!
Your opinion is important to us and we hope that you will continue to use our service.

Sincerely,
BTCBIT.NET Team

Hello Yahor Budai,

The rules of our service state that it is forbidden to register several accounts on the site, so you need to pass verification to increase the limit.
If for some reason verification cannot be passed, we are forced to make a refund.

Best regards,
BTCBIT.NET

I want a refund.

Yahor Budai,

You can request a refund through your customer profile under Transactions, there is a "cancel" button next to the invoice number.
If you do not do it yourself or do not provide the requested documents, the refund will be made automatically after 24 hours from the moment of sending the request.
Please note that the refund is made minus the company's commission.

Best regards,
BTCBIT.NET

I can't find a "cancel" button to request a refund.

As I understand it, if I don't do anything, then 24 hours after your previous response, a refund will be automatically made?

Yahor Budai,

We have checked your invoice and see that it was processed on 26.03.2024. That is, the cryptocurrency was sent to your wallet number, which you specified when creating the request. That's why you don't see a "Cancel" button.
To make exchanges, you need to pass verification to increase your limit. You can see the transaction hash in your invoice in the "Transactions" section. If you click on the invoice number, you will see a PDF file with all the exchange information.

Best regards,
BTCBIT.NET

This is a *** platform. I have successfully transferred money, and after the transfer was successful, it told me: You have been denied in the establishment of business relationship.

Hello Yu Zhang,

You have been denied in the establishment of business relationship, according to the internal policy of our service.
The funds have been refunded to you.

Best regards,
BTCBIT.NET

Hello Vasilina,

Thank you for your review!

Sincerely,
BTCBIT.NET Team

Hello Btc,

Thank you for your review!

Sincerely,
BTCBIT.NET Team

Hello Reviewer,

Thank you for your review!

Sincerely,
BTCBIT.NET Team

Hello Kyryl Shcherbyna,

Unfortunately, payment form Ukrainian cards a not going through recently due to the restrictions imposed by the National Bank of your country (cryptocurrency purchases are banned). There are no obstacles on our side and we hope that these restrictions will be lifted as soon as possible.

BTCBIT.NET Team

Hello Trysoon,

You can always contact our support chat if you need any assistance.

BTCBIT.NET Team

So if I have to use support, this means that there may be problems in some way, and this means that is not all right
Main goals which I want to show for public:
1)determination of the real exchange rate compared to that indicated on Bestchange.com
2)speed of exchange
3)presence of problems

Hello Artur,

Thank you for your review!

Sincerely,
BTCBIT.NET Team

Hello Polina,

Thank you for your review!

Sincerely,
BTCBIT.NET Team

Hello, Noname!

Thank you for your review!

Sincerely,
BTCBIT.NET Team

Hello, Ma!

As we previously wrote to you in the chat on our website, documents are checked semi-automatically, that is, documents can be additionally checked manually, and if something does not meet our criteria, the document can be re-requested. Since the selfie was of poor quality and the information on the document was hard to see, you have been asked again for this document.
After verification, you made another exchange and when monitoring transactions, it was decided to request additional information from you. Our service rules state: "You authorise us to make the inquiries, that we consider necessary to verify your identity or protect you and/or us against fraud or other financial crime, and to take action we reasonably deem necessary based on the results of such inquiries. When we carry out these inquiries, you acknowledge and agree that your personal information may be disclosed to credit or payment institutions and law enforcement upon relevant official request."
Before making any state please research and study policies in other EU registered virtual currencies exchange services, as well common EU legislation in the AML scope and separately in each country where exchangers are registered.
The entire commission for exchanges is indicated on the site, so we do not understand what kind of $ 7 you are talking about.
https://btcbit.net/terms (5. Fees)

Sincerely,
BTCBIT.NET Team

And tell the communauty why you blocked my account because I complaint. Is this your customer service? blocking customers accounts if they say out the truth about you and your business. Come on ma say the truth
Here is the email confirmation of an arbitrary ban because I told the truth to the community '' Your BTCBIT account has been BLOCKED

Unfortunately you can't use BTCBIT anymore. Your account is not compliant with our Terms & Conditions; AML Policy or Internal policy, and we cannot offer BTCBIT services to you.

You cannot log in and access any area of your account and your account profile information cannot be used to create a new account. ''
In the world of business customers are kings not slaves and refuse to be your slaves and require what you want from me how can a respectable behave like that? This is may be a business managed by one selfish person activating and deactivating everything from his computer and that's all.
I swear you do take 7 USD and more on every transaction made on you platform why can't you tell the truth man be honest You do charge 7 USD and sometimes more by hidden fees on visa cards arguing that this a card a verification. If this was really a real card verification just to just if the card is well owned by the user a single card verification and one 7 USD taken is enough but you take 7 USD every single excchange. Check everything I said in your deep heart you do know I told the truth nothing that the truth. I invite everyone hear to go to the exchange create an account and try exchanging just to check if I'm saying the truth or lying. First you will tortured for the verification step then they will take $7 or more for every transaction if you are using visa card and then after that they will require unusual information like a screenshot of your visa card or the photo of your mother may be who knows because I just don't understand why this guy is behaving like that and one can expect everything from this man. Truly I'm wondering how you can be licensed , this amaze me a lot . Can you provide a link where we can check that your registration number : 369827363 is real and well issued by Poland government? Please be kind and provide these infos here as your blcoked my account I cannot talk to you directly. Finally the community of exchangers can judge by themselves and decide and Best exchange should tighten their rules of approving exchangers from their list to help us avoid such stressful experiences. Buye

Ma,

before registration, before verification and before exchange, we agreed with the rules of our service. You can read our policy again if you do not understand why you were blocked - https://btcbit.net/terms.
This is the commission that is taken for the sale of cryptocurrency from the card:
Visa / Mastercard
• Processing fee: 2.5% + 3 EUR / 3.5 USD
• Service fee: 0.5%
https://btcbit.net/terms (5. Fees)
When authorizing the card, 0.01 cent is frozen on your card, which is then returned to your card (this is not our condition, but the condition of the VISA / MasterCard system).
You can familiarize yourself with our licenses here, the license indicates the institution that issued them, so checking our licenses will not be a problem - https://btcbit.net/licenses
Our service rules state: "You authorise us to make the inquiries, that we consider necessary to verify your identity or protect you and/or us against fraud or other financial crime, and to take action we reasonably deem necessary based on the results of such inquiries. When we carry out these inquiries, you acknowledge and agree that your personal information may be disclosed to credit or payment institutions and law enforcement upon relevant official request."
You have agreed to our rules, and you should have known that a request can be made to you at any time.

Sincerely,
BTCBIT.NET Team

Your terms and rules are just a set of sentences to customer slavery as you are the admin and nothing else. The fees taken are never returned you keep them. The link you provided contain blurred documents no one can clearly read a valid name opposed to a given company named btcbit. This is not valid, I requested the license check at this moment no response has been given to me proving that the license number is well valid and issued under legal circumstances, still sceptical and waiting. I think at least we have the right to know that, do you agree with me? or your terms forbid to make license enquiries and registration documents for users to make sure they are dealing with a little respectful firm?

Ma,

you should have read our rules and policies before agreeing to them. If you are not satisfied with the rules of the service, then it is better to find a service where the rules will suit you.
https://mtr.mkm.ee/juriidiline_isik/289300?backurl=%2Fjuriidiline_isik

All rules suit me but you have been unfair and show to users that you are the super admin that control everything you use this fact to oppress and do injustice to users.
the registration number on your site is different from the one in the documents and the one in this platform you gave the link that got almost no info related to your firm if it's a firm of course. The licenses I use to see there are the company name , the name of the owner and the list of activities you conduct. The contact of the issuing authority in case we have a problem with the company so the authority can judge and play the role of referee. It's easy to play the role of super admin behind a computer approving and disapproving and doing everything to us we are not your slaves respect us we community of exchangers. There should be an authority watching the relationship between you and us so you cannot do what you want you are not god don't forget that. If best exchange cannot be a referee the license authority should do it so all are well treated in the two parties. You have the right to do everything of us and we not as we are slaves. No this has to stop sir bestchange needs to take their responsibilities as I know you through their platform I contacted them and I'm waiting what solution they can provide to this.

Ma,

By using the link provided you can easily see that the license number FVT000432 in the register is the same as on our website. Also as stated in the link, the license is provided for - Providing a virtual currency service.

Your account has been blocked for the reason of refusing to provide requested documentation to verify the payment method. The request and the block was made in accordance with accepted T&C. The fact that your account was verified does not remove a possible verification of your payment method. In case of refusing to satisfy the request an account is blocked and any unprocessed invoice gets refunded minus commission as per agreed Refund Policy.

Sincerely,
BTCBIT.NET Team

Who Im I talking to Jevgenijs Podbrezskis himself ? Or to Oksana Kocina ?

I regret but the license number is different from that one Reg. No.: 369827363 clearly shown on you site.
If I knew that my account was blocked only because you see my mastercard beautyfulness the problem would be solved long time ago as may be you want to make purchases with this card I can give you the money on it to make online purchases ok and the problem will be solved.
The amounts you take from customers cards is never ever refunded it's stolen and never comes come I have proves for that my dear just be sincere and say the truth it's simple.Tell that your T&C allows you legally to steal your customers money easily and willingly.
You blocked my only because you were frustrated and you cannot bear someone that tells you the truth full in the face and that put into question your blurry way of working. Thos T&C on you site are called leagal scam you get your yourself the right take customers money, request whatever you want from them and oppress and touch their sensibility that's what you are doing in case you are not aware of that. You cannot judge yourself it's the external world that can judge you and tell you who you are really. If you were intelligent, you could learn from this to correct these faults and make your company offer a reputable services. But you egotism and selfishness makes you blind you cannot see further that in front of you. I myself run a company I place customers in the central place. Without a customer a company does not exist we survive because our customers are with us. A customer is a king a golden peace that we have to carry with attention and love. You do all the contrary you hate you customers, you offense them, you ill-treat them, you defame them , you chase them away.
This is all the truth. If I were in your choose I will learn from it as a work experience and lesson of life.
As for the refund I can give it to you if you want too. I can it to you for free because I have no problem with the money I have enough to leave to leave decently but I hate to be considered as an idiot, I hate being ill-treated and unconsidered exactly like you did.

Who I'm I talking to? to Jevgenijs Podbrezskis himself ? Or to Oksana Kocina ?

I regret but the license number is different from that one Reg. No.: 369827363 clearly shown on you site.
If I knew that my account was blocked only because you want to see my mastercard beautyfulness the problem would be solved long time ago as may be you want to make purchases with this card I can give you the money on it to make online purchases ok and the problem will be solved.
The amounts you take from customers cards are never ever refunded it's stolen and never comes back I have proves of that my dear just be sincere and say the truth it's simple.Tell that your T&C allows you to steal legally your customers money easily and willingly.
You blocked my account only because you were frustrated and you cannot bear someone that tells you the truth full in the face and that puts into question your blurry way of working. Those T&C on your site are called leagal scam you get yourself the right to take customers money, request whatever you want from them and even oppress and touch their sensibility that's what you are doing in case you are not aware of that. You cannot judge yourself it's the external world that can judge you and tell you who you are really. If you were intelligent, you would learn from this to correct these faults and make your company offer a reputable services. But your egotism and selfishness makes you blind you cannot see further that in front of you. I myself run a company I place customers in the central place. Without a customer a company does not exist we survive because our customers are with us. A customer is a king a golden peace that we have to carry with attention and love. You do all the contrary you hate your customers, you offence them, you ill-treat them, you defame them , you chase them away (I'm an example).
This is all the truth. If I were in your shoes I would learn from it as a work experience and lesson of life.
As for the refund I can give it to you if you want too. I can give it to you for free because I have no problem with the money I have enough to live decently but I hate to be considered as an idiot, I hate being ill-treated and unconsidered exactly like you did.

Cheers

Ma,

As for the license, you can see that our Estonian branch (Eesti filiaal) has received it. The register number of the branch is different form the main registered in Poland.
If you would learn the T&C in advance, you would know that not complying with a document request leads to blocking the account.
Our T&C are always available. According to them, our customers can request a refund of incomplete invoice at any time. This right is secure.
Your refund has been processed on the same day when the account was blocked. In any of similar cases our customers always receive their refunds.
We regret that we will not be able to provide you our services anymore.

Sincerely,
BTCBIT.NET Team

One more time who is that, Jevgenijs Podbrezskis or Oksana Kocina ?
Why not provide us the main registration document from krakow. We have to comply with your built T&C but you, you never comply at least with one single request from us. What an unfair relationship we have here. Do you mean in btcbit.net customers are slaves without dignity and have to obey a virtual actor that can do everything ? Is it this what you really mean? I give you the money if you want I said I requested nothing from you. What I request from you is a little bit of consideration and respect. Here in our company we respect our customers and never frustrate them if we have to request something from them legally, we do it politely with professionalism and love.
In Btcbit.net if you have to require something from a customer, you do it rudely, with hearted and force.
You need to go and learn how a customer relationship management really works you need a training on that because your main mistake in your business is that. Your relationship between you and your customers is in serious trouble.
I'm no longer interested in your services I got into a trusted and reliable exchanger the same day you blocked my account willingly because I posted a salty review about you, you were through with me remember well. but I'm interested in being respected as a human first then as customer. I'm interested in fairness and honesty from you and every company I'm dealing with.

See you in your dreams.

Ma,

Your messages are responded by the support team of BTCBIT.NET.
Please note that we provide services to our customers directly not to their companies. Therefore, we do not have any connection to your company.
There was not even one episode of offence in our relations with you. Your account has been blocked due to not providing requested document. In such a case there can not be any other options than blocking an account. This decision is based on AML standards in use in EU and can not be revised.

Sincerely,
BTCBIT.NET Team

It's too vague to say btc support who am I taking to I want a name, if you are sure to have acted fairly according to the running rules and regulations. Why are you repeating unceasingly the same ting. Show us your registration doc from Krakow and don't hide yourself be pride to tell your name if you really think you did right. I have never said you have a relation with our company. This cannot happen as we never work virtual company that seems not to exist in this planet. I provided all the documents. My account was blocked because I accused what you did dear to say the truth please. You have a real sense of humour why can't you say the truth you did not expect that I would denounce this act I did it and you blocked as this is the only reply you can provide to your customers that are slaves remember you guys do not have customers but slaves. I aid I never ever will be back to your services but you need to respect us grasp this. Internet community of exchangers is on it's way to be created from Germany and this is to put businesses like yours in the public and denounces their abuse I appreciate well this idea as it will help us feel relief from your mad actions against users.

Ma,

Once again we will repeat that your account was blocked due to not complying with AML regulations. There is nothing you have "denounced" in your reviews about us as blocking an account for not providing requested documents is a standard procedure.

Sincerely,
BTCBIT.NET Team

Now it's you who did not comply with the KYC regulations.
1. Your rfused to provide a valid registration of the company in krakow
2. You did not dear telling us your name if really you trust that you acted fairly you do not need to hide yourself
3. You say the same thing at every answer and avoid the truth face to the wall
The bad news for you is in all cases Germans are on their implementing a wide community of exchangers to face rude and unlawful business like yours leagal scam will be wiped out and that's what btcbit.net is doing they leagally scam you with arbitrary small amounts billing on credit cards and those anounts never come back as they sustain the contrary. I invite here that dones't trust to give it a trial go there open an account and try a sell exchange then pursue to see if someone does not trust me please try you will see what will happen to your money. They leagally scam you and you can say nothing. If you say a word they say hey you agreed with our T&C so we have the right to take that money that's exactly what Ernest Hittman call a leagal scam. That's what they are doing. Is best exchange aware of that ? Please investigate on them.

Now it's you who did not comply with the KYC regulations.
1. Your refused to provide a valid registration of the company in krakow
2. You did not dare telling us your name if really you trust that you acted fairly you do not need to hide yourself
3. You say the same thing at every answer and avoid the truth face to the wall
The bad news for you is that Germans are on their way implementing a wide community of exchangers to face rude and unlawful business like yours leagal scam will be wiped out and that's what btcbit.net is doing they leagally scam you with arbitrary small amounts billing on credit cards and those amounts never come back as they sustain the contrary. I invite all of you here that doesn't trust me to give it a trial go there open an account and try a sell exchange then pursue to see if someone does not trust me please try you will see what will happen to your money. They leagally scam you and you can say nothing. If you say a word they say hey you agreed with our T&C so we have the right to take that money that's exactly what Ernest Hittman call a leagal scam. That's what they are doing. Is best exchange aware of that ? Please investigate on them.

Ma,

Please note that we are talking about AML, not KYC.
You can find the registration number of our company in Poland on our website and check it online.
You can also find our license for providing virtual currency services issues to our Estonian branch (Poland does not issue such licenses).
Our members of the team are not obliged to provide their names publicly.
We will repeating the same thing as this is the reason why your account has been blocked - not complying with AML standards.

Sincerely,
BTCBIT.NET Team

You are not respecting both the AML and KYC procedures
We did check online but no relevant results apart from bad reviews in trust pilot and other site reviewers. The license should be from Krakow Poland not from Estonia. It's the same game for company claiming to be registered in UK while they are registered in Cyprus.
You cannot give your name because you know that you were the oppressor from the unlawful side.
I repeat it again you blocked my bocked the account because of your frustration and hardness that's unbelievable oh god why such guys are around!
See you there soon

Ma,

Unfortunately, the decision can not be revised. Please accept our apologies for any inconvenience.

Sincerely,
BTCBIT.NET Team

You are not asked to revise the any decision but rather provide a valid registration document issued from Poland as you are registered there clearly showing the authority issuer.
Tell us your name(s) if you say the truth that you do have the right to act like this.
And explain why you are involved in legit scam.
And why your customer are considered like donkies and ill-treated
Why at every transaction to take users money and never give it back
Why Jevgenijs Podbrezskis who seems t be a true businessman is allowing this to happen in his company? And why his employees are so undertrained to be frustrated for a single small word from a customer ? I she hiring for experience or on blind. You guys luck of professionalism and I thought Jevgenijs Podbrezskis would take actions against unskilful agents for the well being of his business.

Let him know to check his spam please.

Ma,

You can find the registration number of our company in Poland on our website and check it online.
You can also find our license for providing virtual currency services issues to our Estonian branch (Poland does not issue such licenses).
Our members of the team are not obliged to provide their names publicly.
We will repeating the same thing as this is the reason why your account has been blocked - not complying with AML standards.
If you think our actions are not fair, you can write us your opinion on our email and clarify what exactly you think is wrong on our part. Since initially, you agreed with our rules, conducted several transactions, and after we made you a request, you had a lot of questions for us. This information had to be clarified before you decided to use our service.

Sincerely,
BTCBIT.NET Team

Results of research you are not licensed in Poland.
You have scammed over 3024 internet users
You got over 54067 unhappy customers
2405 happy customers
Many enquiries and cases raised against Btcbit.net
Blacklisted from 34 internet resources
What else do you need I can forward all the enquiries and researches resources here so anyone can check by themselves.
I thought Jevgenijs Podbrezskis was a bit a serious man but I realize all the contrary after what I discovered.

Ma,

BTCBIT Sp. z.o.o., a company registered in the Republic of Poland under registration number 369827363, no license in Poland, a company registered in Poland, we do not need a license for this. We are authorised by the Estonian Financial Intelligence Unit (FIU), which is an independent structural unit of the Estonian Police and Border Guard Board, and that allow to provide virtual currency exchange services under our license number FVT000432. Please take a moment to read these documents https://btcbit.net/licenses.
We are glad that you spent your time on this, but this does not change the essence of the fact that we provided you with the service, and when we requested the document, you did not provide it and violated our rules, which you yourself agreed with. We have no problems with clients who provide documents if necessary, and since we work legally, we must also comply with the requirements of the EU legislation in the field of AML.

Sincerely,
BTCBIT.NET Team

Hello, Nataliya!

Thank you for your review!

Sincerely,
BTCBIT.NET Team

Hello!

We request the exchanger's administrator to respond to the user's complaint.

Best regards, BestChange administration.

Hello, Anton!

We wish to assure you that BTCBIT customers' satisfaction is our main goal. We understand that one of the main values is the speed of the service and, therefore, we strive to do our job as quick as we can. However, we are not able to affect the speed of the transaction processed by a bank.
As we have already informed you, the invoice SC27336U has been successfully completed. The status Complete means that the payment from our side to your card was processed. It takes 1-5 business days for the funds to be credit to your card which we can not affect. As soon as we receive the transaction number from our payment provider, we will send it to you by email. By providing it to your bank, you will be able to track the movements of the funds.

Sincerely,
BTCBIT.NET Team

Dear Username!

Please note that we were not able to process this exchange due to AML risks which were indicated after analyzing collected information. Same AML policy does not allow us to make this information public.
Also we would like to note that by agreed T&C you are obliged to use only your personal methods of payment and personal data in your account has to be genuine and the same as on all payment methods used in our service. Therefore, we insist that you have breached you obligations.
Due to the reasons mentioned above you received a request for a wallet to process a refund to. The refund was executed the same day.

Sincerely,
BTCBIT.NET Team

Hello, Kristian!

Thank you for your review!

Sincerely,
BTCBIT.NET Team

Hello, Dima V!

Thank you for your review!
We wish to assure you that BTCBIT customers' satisfaction is our main goal. We understand that one of the main values is the speed of the service and, therefore, we strive to do our job as quick as we can. However, we are not able to affect the speed of the transaction processed by a bank. Also please keep in mind that your exchange has been processed on Sunday when banks do not serve international payments. The stated amount of business days - 5 is the maximum waiting time. The process might take less and might even be done the same business days.
Thank you for your patience. Please let us know if you have any other inquiries.

Sincerely,
BTCBIT.NET Team

Hello!

We request the exchanger's administrator to respond to the user's complaint.

Best regards, BestChange administration.

Hello, Janey Stuart!

You have an invoice that has the "Request" status, which means that an email has been sent to you with information on what you need to provide. When you submit the document and it has been verified, your invoice will be processed. It is important to provide exactly this document, which is requested of you in the letter.

Sincerely,
BTCBIT.NET Team

Hello, Jesus Ramon Ricarte Martinez!

Thank you for your review! We are sorry to hear about your disappointment while trying to verify your profile with us.
The safety of data is one of our priorities, and for this reason, we are not able to provide detailed information on the verification process. We assure you that we check all applications with utmost care and do not make unreasonable decisions.
Please accept our apologies for any inconveniences.

Sincerely,
BTCBIT.NET Team

Hello, Morgan!

We collect information about client in accordance with the industry's AML ('Anti-Money Laundering') and KYC ('Know Your Customer') requirements.
According to the EU legislation regarding combating in AML/TF our company is an obligate entity that should use a risk based approach and make due diligence before establishing relationship with new customers. Therefore, during the registration process our company requests to provide a few documents and make certain steps for the verification.

Sincerely,
BTCBIT.NET Team

Hello, John!

Customer profile verification usually takes 10-15 minutes, if documents are provided with necessary requirements for profile verification, it can't take 2 days
To make any exchange in our service it is necessary go through registration and verification process. It is strict step for each customer, all provided documents should be provided with necessary requirements, it can be a reason, why you got declined (provided document not meet necessary requirements / e-mail with more detailed information about verification should be received after verification review).
At registration moment you agreed with company "Terms & Conditions" where are written all situations which can occur during registration/verification.
We recommend you visit them one more time by provided link below:
https://btcbit.net/terms
We are providing 24/7 customer support for customers by chat on the website, you can contact support to receive more detailed information about your profile verification request, also you can find all contact info below:
Phone
+371 66 090 222
+48 588 813 222
Email
info@btcbit.net
https://btcbit.net/contacts
Please, contact us and we are sure that can solve this situation, we are sure that some misunderstanding caused.

Sincerely,
BTCBIT.NET Team

Hello, Mirutzo!

Thank you for your review!

Sincerely,
BTCBIT.NET Team

Hello, Ax!

Thank you for your review!

Sincerely,
BTCBIT.NET Team

Hello, Dz Mehedi!

Thank you for your review!

Sincerely,
BTCBIT.NET Team

Hello, Andrew!

Thank you for your comment! If your documents was declined by our compliance division that mean trouble are with your documents, it does not mean that the exchanger is bad, the problem is specifically in you. Before leaving the comments you need to understand yourself.

Sincerely,
BTCBIT.NET Team

Hello, Alex Dan!
Thank you for positive review!
Sincerely yours,
BTCBIT