AvanChange exchanger

Hello Peter,
Thank you for choosing us!
We look forward to seeing you again!

Hello Legend,
Thank you for the positive review!
Your opinion is very important to us.

Hello Peter,
Thank you for helping us improve!
We will continue to maintain a high level of service for you.

Hello Charlie,
We are sincerely grateful for the pleasant words about our exchange office!
Sincerely, the Avanchange team!

Hello Irek!
Our service supports various payment methods.
Unfortunately, the more convenient QR code payment option is currently unavailable due to technical issues.
When transferring funds from one card to another, banks may indeed block transfers and impose temporary restrictions; however, this depends on the bank’s own policies.
To make a payment from another card, you must first verify it on our website.
We also see that this request was not processed, as we did not receive payment from you.
Please send proof of payment for the request and confirmation that the card has been blocked to our support team via any convenient communication channel.
Thank you!

Hello Stan,
Thank you for your positive feedback!
Your opinion is very important to us.

Hello Pavel,
Thanks for the exchange!
Best regards, the Avanchange team!

Hello Sven,
Thank you for your positive feedback!
Your opinion is very important to us.

Hello Phil!
Thank you for taking the time to leave a review!
We look forward to continuing to provide you with fast and high-quality service!

Hello Dmitrii,
Thanks for the exchange!
Best wishes, the Avanchange team!

Hello Charlie,
Thanks for the exchange!
Best wishes, the Avanchange team!

Hello Stan,
Thank you for choosing us!
We look forward to seeing you again!

Hello Pavel,
Thank you for choosing us!
We look forward to seeing you again!

Hello Kk,
Thank you for choosing us!
We look forward to seeing you again!

Hello Charlie,
Thank you for choosing us!
We look forward to seeing you again!

Hello Stan,
Thank you for your positive feedback!
Your opinion is very important to us.

Hello Max,
Thank you for taking the time to leave us a review!
We look forward to continuing to delight you with fast, high-quality service!

Hello Charlie,
We sincerely appreciate your kind words about our exchange service!
Sincerely, the Avanchange team!

Hello Andrei,
Thank you for your high rating of our service!
We look forward to seeing you again!

Hello Alex,
Thank you for the exchange!
Best regards, the Avanchange team!

Hello Charlie,
We're glad you liked the quality of our work!
Feedback is very important to our service!

Hello Alex!
In accordance with Section 12.9 of the Terms of Service, AvanChange reserves the right to block a User’s transaction in order to prevent fraudulent or other activities that could result in financial or reputational losses for the Service or the User. We have requested that you complete the verification process to confirm that the cardholder is the one performing the exchange.

Hello Lol,
Thank you for sharing your exchange experience on our website!
We look forward to seeing you again!

Hello Maxim,
Thank you for choosing us!
We look forward to seeing you again!

Hello Dmitriy,
Thank you for your high rating of our service!
We look forward to seeing you again!

Hello Osama,
Thanks for the exchange!
Best wishes, the Avanchange team!

Hello Jana,
Thank you for helping us improve!
We’ll continue to provide you with top-notch service!

Hello Lisa,
Thank you for helping us improve!
We’ll continue to provide you with top-notch service!

Hello Luzius,
Thanks for the exchange!
Best wishes, the Avanchange team!

Hello Leonardo,
Thank you for your high rating of our service!
We look forward to seeing you again!

Hello Jabro,
Thank you for choosing us!
We look forward to seeing you again!

Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.

Hello dear customer,
We regret that you encountered this situation, but before creating the exchange, you were informed that by clicking the "Exchange" button, you agree to the Service Rules and AML/KYC policy.
Unfortunately, your funds are marked as high-risk and cannot be unfrozen or returned without verification.
We have sent you all the necessary information about the risks, service rules, and verification procedure by email.
We also ask that you familiarize yourself with the information about the AML/KYC procedure on the Bestchange website in the FAQ section.

I read and agreed to the KYC policy.
Your rules state:

Up to 25%: the wallet or transaction is clean.

I also received a response from you by email stating (quote from the message):
“The result of the verification of your transaction is:
16.47% Enforcement action”

This contradicts your own statement, since my transaction falls within your stated acceptable threshold.

I will not undergo any further verification, as I have not violated your conditions.
I therefore request a refund.

According to the analysis,
Your wallet's overall risk is: 57.9%
High risk: 16.5%
These figures exceed the acceptable limits.
Therefore, the transaction has been suspended.

Please have the BestChange administrators verify this information.

Awaiting a response from the administration BestChange.

I’m waiting for a response from the administration.

We ask the BestChange administration to intervene in resolving the situation that has arisen.

I kindly request that BestChange conduct an independent review of the risk analysis results and the justification for suspending the transaction. I believe the blockage is unjustified and ask to expedite the review process.

Thank you for your messages. We have received both parties‘ requests and are reviewing the situation.

We need to verify all the provided data and conduct our own analysis of the transaction. This will take some time. Please await our response. We will inform both parties of the results as soon as possible.

Thank you for your patience and cooperation.

Sincerely, administration of the BestChange exchanger monitor.

According to the exchange service, your order has been temporarily suspended because an AML alert (risk signal) was triggered for the incoming funds. Based on the blockchain analysis, the sender address in your transaction shows a heightened risk profile, including approximately 16.5% associated with judicial/legal cases and about 6.72% linked to illegal services, with an overall risk score of 54%.

In such cases, the service needs to conduct an additional review of the transfer details before proceeding with the exchange or, if necessary, initiating a refund. We are clarifying the details and the reasons for the suspension specifically in your case.

What we are doing right now:
• we have already contacted the service administration and are clarifying the current stage of the review;
• we are clarifying which actions or data may be required on what grounds, and the estimated review timeframe;
• we ask the service to keep any requests to the client proportionate to the situation and to avoid excessive requirements.

We are monitoring the matter closely and will keep you informed as soon as we receive information from the exchange service.

As a rule, there are two possible outcomes:
• the exchange is completed if there are no confirmed grounds for restrictions; or
• the exchange service does not proceed with the exchange and refunds the funds in accordance with its rules and applicable AML requirements.

We remain in contact with the exchange service and will support this case until a clear final resolution is reached.

Sincerely, administration of the BestChange exchanger monitor.

I agree to a refund of the funds, taking into account the 5% commission fee as stated in the service’s rules.

I kindly request that the service process the refund immediately.

According to clause 11.1 of the AML, KYC and KYT Policies, refunds without KYC are not guaranteed.
We recommend that you complete verification to resolve the issue more quickly.

“Refund is not guaranteed”? What does that even mean? This is outright fraud.
I’m not going to go through verification on your service over $50.
I ask the administration to make a final decision.

This means that the service will make a decision based on an internal audit.
We are awaiting a response from the BestChange administration.

This means that you interpret the rules in your own favor and have no right to appropriate other people’s funds.

I do not intend to continue the exchange, as I do not agree to undergo verification for such a small amount.

Please stop engaging in fraudulent practices and simply return the funds, deducting the 5% penalty fee as stated in your questionable rules.

I would also like to draw the attention of the BestChange administration to the absurdity of this service’s rules.

Unfortunately, you violated the rules of the service and sent funds with a high risk of AML, so we have the right to request verification and the source of the funds from you.

To reiterate, I do not intend to continue this exchange, and therefore I am not going to undergo verification.

I believe the service may be abusing this rule, since their terms state that they do not guarantee a refund of funds. In other words, they may appropriate the funds for themselves, which I consider an abuse of these rules and fraudulent behavior.

I demand a refund of my funds. From this point on, I will communicate only with the administration of BestChange. There is no need to reply to me — I already understand everything I need to know about your service.

Even now, the exchange service is abusing its authority by setting the “Claim solved” status, even though nothing has actually been resolved.

Initially, the exchange service was offered a simple solution: to return the funds with a 5% penalty, as stated in their own terms and conditions. However, the exchange service insisted on proceeding with verification instead.

I am awaiting a response from the BestChange administration.

We ask the BestChange administration to clarify the legality of the verification requirements.

The exchange office is expected to ensure a clear status for this case and bring it to a logical conclusion. We ask you to avoid a scenario of indefinite withholding of funds without verifiable escalation or specific deadlines.

If the user is willing to cancel the exchange and there are no clear signs of criminal origin of the funds, the standard practice is to process a refund. The user has already refused to proceed with verification and requested a refund to the original address.

We hope for your understanding and a constructive resolution of this situation within a reasonable timeframe.

Thank you for your cooperation.

Sincerely, administration of the BestChange exchanger monitor.

The exchange service is deliberately ignoring this case and not taking any action, while continuing to actively reply to reviews on the.ru website.

Administration, please react to this situation and help bring this case to a proper resolution.

Dear user!

In accordance with the updated AML/KYC policy, a refund to your address can be made after additional verification by the security department, which will take up to 14 calendar days from the date of refusal of verification.
We also inform you that refunds will only be made if they are not prohibited by applicable law and the requirements of law enforcement agencies at the end of the additional verification.

Please wait for information from us. We will try to address your case as quickly as possible.

Your funds are held in an empty wallet — just return the funds.

BestChange administration, please assist in resolving this matter, as the service is deliberately delaying the process; they should just return the funds.

Once again, the service is abusing the system by closing the complaint.

Hello, dear customer!
We inform you that the review of your request has been completed. Your refund has been processed to the details you provided.

Dear user, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.

Sincerely, administration of the BestChange exchanger monitor.

Funds have been received.