Crypster exchanger

Dear customer,

Thank you for contacting us. By specifying the number of the Fast Payment System (SBP) in your application, you automatically agree to make a transfer to the specified number. Unfortunately, our operator could not assume that it was for this application that a transfer by card number was required.

In the future, please feel free to clarify the details by specifying the application number in the chat and specifying that the transfer must be made specifically for this application. This will help us to process your requests more efficiently and meet your expectations.

With respect,
Crypster Administration

Yes, that's correct, but in the exchange request form, the field for entering the SBP phone number is mandatory, and it is impossible to create a request without it. Keep this in mind.

Yes, you're right, and we appreciate your thoughtfulness. However, unfortunately, you did not specify that your application should be paid using the card number. In the future, please feel free to let us know in the chat. This will help us better understand your needs and resolve your requests faster. Thank you for your understanding!

Your website offers options for where to send funds—T-Bank, Sberbank, VTB, Visa, MIR, and SBP. This means there is a separate option for transfers via SBP. I selected the MIR option, assuming that the transfer would be made directly to my MIR card (since you have a separate option for SBP). I specifically entered my MIR card number in the request. However, you still sent the funds via SBP to a different card. This makes your website's interface illogical and unclear for users.

During the processing of your application, you were informed that "Upon specifying the SBP, you agree that the payment will be made by transferring the phone number to your bank."

Yes, but at the same time, I cannot leave the phone number field blank because it is mandatory in your exchange request form. This means you will always process the transfer via SBP, even when the client specifically needs a direct transfer to a card. The fact that one has to separately request a direct transfer in a support chat is absolutely unclear and non-transparent. I hope my feedback helps your future clients take this into account when exchanging with you.

Hello dear customer, The funds for your application have not yet arrived at our details. Probably the payment was processed by a bank, on whose work we have no influence. We will do everything possible, from our side, to resolve this issue as soon as possible.

Your application has been paid in full. Please confirm receipt.

Hello Voland, The funds according to your application were sent, but the transfer was processed by the bank.
No matter how much we want, we cannot influence their work in any way.
We apologize for the inconvenience caused.
Your application has been paid in full.

My application was paid — yes ut true.

and your explanation Its not true, you paid from 4 different people.
It's easy to say that it is about the bank, but my transaction was split into 4 transactions. and 4 different people sent me money from their accounts.

Its not about bank, its about the volume that you have in RUB or USD.

Thank for you apology — it too much for me, too much for waiting time, and too much for rate difference.

Voland, The payment was processed by the bank. Unfortunately, it was not possible to carry it out. The transaction was cancelled. The funds under your application were paid using other details to avoid a similar situation.

Dear customer, the funds have been sent to your banking details to your bank, which belongs to you, please contact the bank to access the funds.

I dont have access to this account, I have demanded USDT to VTB, and they sent to Tbank, which I dont have access to.

The instruction is provided by our operator

Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.

Hello Nikita,
Dear customer, your request has been paid in full, but part of the funds was mistakenly paid to another bank. Since you have an account with Sberbank, you can withdraw funds accordingly by contacting the bank's support. If you have any questions, please contact the chat or email us.

Dear customer, your request has been paid in full, but part of the funds was mistakenly paid to another bank. Since you have an account with Sberbank, you can withdraw funds accordingly by contacting the bank's support. If you have any questions, please contact the chat or email us.

I can’t do this, I already explained it to you! The mistake is yours, you pay for your mistake. I wrote to you that Sebrbank is blocked. at the moment you left me without money. This is the same thing that I would send USDT to another wallet and what I would demand from you. You admitted that the mistake was yours, why should I be left without money because of your mistake?

Will there be any solution to this complaint?

Hello Viktor,
the payment was processed and then cancelled. We will send the funds again, we apologize for the inconvenience.

Funds received. It took over 14 hours total.

Hello Serg, Please contact the chat to resolve your issue.

Hello Bruno,
We apologize for the long wait and inconvenience caused. Your application has been processed, check receipt of funds.

Hello Bruno,

We kindly ask you to confirm the receipt of funds from the administration of the exchanger.

Sincerely, administration of the BestChange exchanger monitor.

Hello Konstantin,
We apologize for the inconvenience caused, there were technical problems, the return will be processed in the near future.

The refund was processed, thanks