BarterHub exchanger

This is ***
more than 24h and no information and no payment proof
this is *** not exchanger
i ask everybody to take care about him.

I contact them by chat and they send me fake
link not working for payment proof

please becarful from this group
***

Hello Hashim alshareef, payments to SEPA Euros can take up to 2 days during business hours. The transfer has been sent to you, please wait for it to be credited.

No this is not correct
i made lot of SEPA from another exchanger and arrived in same day

i didnt recived any proof of you
you are group ***

Hashim alshareef, please wait for it to be credited

No proof and since yesterday and you lie

give my money back
***

I don't know where is the admin of this site
no solution for my case and no any reaction.

Hashim alshareef, we provided proof of payment to both you and the monitoring administration. You, in turn, provided an outdated document and refuse to provide proof as instructed by the operator. There's no need to twist the facts.

I don't know how the scam arrive to this level with this exchanger
I sent him vedio of my account that proof clearly that I never received any payment
By the way he sent me pdf of statement that it can edit easy by online pdf editing
Stop this mock
Send me vedio of your account as I did to not reflix the facts as you said.

Hashim alshareef, You need to do what the operator asks you to do: contact the bank's technical support and provide them with the receipts we provided you. The payment was sent by the sender's bank.

Hello,

Dear user, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.

Sincerely, administration of the BestChange exchanger monitor.

Finally
the funds arrived after 4 days.

Hello Danu,
Your last transfer was sent on the same day as the main amount. The bank sent the payment for processing, we cannot control this in any way and are not responsible for the bank holding the transfer. Indeed, the situation turned out to be unpleasant, but we cannot control this issue.

You are responsible for completing the transfer, and any delays caused by your bank are not my concern. Only you can take action in this situation, as you are the one who can contact the bank regarding any issues with the transaction. Please reach out to them, follow up, and resolve the problem. And what if the bank holds the transaction for six months? Will you still say that it's not your fault? That's not how it works. As it stands, you will not be reimbursing me for the late payment fee or the exchange rate difference over the past days. In any case, if your bank fails to fulfill its obligations, I am not financially responsible for it.

Danu.
Good day. We are very sorry that you had to face this problem. We, in turn, of course, keep in touch with the bank, but it cannot give a clear deadline. The payment is being verified by the bank. We did everything in our power, it takes time to process the transfer.

Today I reached out again. This time they told me that they would process a refund of the remaining funds in USDT. They said the transfer had been canceled by their bank. I agreed, but I asked whether they charge a fee for the refund — they didn’t answer that, but they did say they would return 2780.43 USDT to me.

I replied that this wasn’t enough to cover the 2400 EUR they were supposed to transfer (on the exchange that was around 2816 USDT, and the best rate on BestChange was 2798 USDT). Then they claimed that they had supposedly tried to send the money twice, but both times it was blocked and that my bank details were to blame, so they shouldn’t have to return the full amount. Of course, they didn’t provide any proof, and it’s very easy to disprove because two other transactions totaling 4858 EUR were successfully transferred to my account.

Also, if you look up reviews about the sender’s bank (the transaction description says it was sent from My Genome), you can find plenty of complaints about unfairly frozen and canceled transfers. It’s obvious that their bank is at fault here, but they don’t want to admit it, which is leading to me losing about 40 USDT in total, if they don’t refund the full amount (2400 EUR at the current rate). They also said themselves that their bank blocks or freezes every tenth transaction.

Anyway, they’ve now asked me to send them new bank details so they can transfer the remaining amount in euros, but it’s already been 4 hours and I haven’t heard back from them. There is two ways of resolving this issue: sending me the remaining 2400 euros to another bank details, or sending me the 2400 euros in usdt within the current exchange rate, wich is 2806 usdt. I preffer the second way because there is a high risk of the transaction being held again by their bank.

Danu, we will pay you to other details, please wait for the funds to arrive

8 days later i got my money. Very frustating process. Consider changing your bank of operation. Thanks.

Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.

Hello Nataliia,
we are very sorry that you had to face such a situation. At the moment, I see that the payment was sent yesterday, but the bank canceled the money transfer, stating that the payment was high-risk. We do not abandon our rules and will promptly return the funds to your wallet. Provide your wallet for return to us by mail.

This is a false information — you haven't sent anything and it has been communicated with your operator via chat. I am now waiting for the refund that I already requested. Also taking a lot of time considering I have been waiting since last night.

Nataliia, the funds have been sent to you. Sorry for the wait.

Hello,

Dear user, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.

Sincerely, administration of the BestChange exchanger monitor.

Hello Agda,
we are very sorry that you had to face such a situation. A refund was made for an exchange, the payment was rejected by the bank.