ECashExpert exchanger

Hello Andrii,
Refund completed.

Hello Jackson,
You are not the account holder or the sender of this transfer; therefore, you cannot verify the refund status or obtain information regarding the transaction.
Payments made from a linked bank card are not accepted by our service — this is clearly stated on the relevant pages. After identifying the source of the funds, they were placed on hold, and a refund request was initiated on PayPal’s side. Confirmation of this was provided in the form of a screenshot.

We asked the sender to contact us directly to resolve the situation. Your involvement in this claim as an intermediary has no grounds. Please refrain from spreading inaccurate information and from using the service for purposes that violate our policies.

The sender is in touch with me. The money hasn't arrived yet. He's my client. I'll definitely let you know when the funds are credited. I sent you screenshots to support, but you blocked them, so you can't see them. This review will be updated as soon as the funds arrive.

Jackson,
Your claim raises questions and requires clarification. Please note:
Payments from a linked card are not accepted by our service — this is stated in the rules (clauses 5.23–5.25). Such transfers may be frozen for up to 90 days and are returned only to the sender’s original account.
Screenshots and information provided by you come from a third party and cannot serve as official confirmation of the transfer.
Using someone else’s accounts, cards, or making transfers to third parties is prohibited (clause 5.11).
We therefore recommend resolving this matter directly through the sender and verified payment details. Any claims of funds being credited without official confirmation cannot be accepted for review.
Thank you for your understanding.

If you haven't noticed, this isn't a complaint, it's a review. So be careful with your language. I warned you from the start that the payment would be made through a third party, and you agreed to that. What formality are you talking about? Think about your words.

Jackson, The fact that you selected “payout to a third party” in your request does not mean that the payment can be made from third-party accounts. Our service does not accept payments sent from someone else’s account, card, or via a third party (clause 5.11).
Please note that PayPal has held the funds. You should contact the sender directly, as we have not received the payment. Claims suggesting otherwise misrepresent our service and can be considered discriminatory towards our procedures.
Thank you for your understanding.

I'm not accusing you of taking any funds for yourself, I'm just describing what happened. Again, this is not a complaint, it's a review. So keep that in mind. If you didn't want to communicate through support and blocked me, what's wrong with me just describing the situation in full?

Jackson, You are describing the situation incorrectly. Your client made a payment via PayPal using a bank card, and the payment was processed as “Goods and Services” — which already constitutes two violations of our service rules. The funds were held by PayPal itself, as confirmed by the screenshots provided.
Endless pressure, repeated messages, spamming, and providing false information will not resolve the situation. Further resolution must be handled directly with PayPal and the sender, as we have not received the funds and cannot influence their hold or return. Funds are returned only to the card from which the payment was made.
You were blocked because continuous repeated messages and spamming created pressure and interfered with proper handling of the situation. The block was implemented to enforce service rules and protect communication, not because of the content of your review.
We act strictly according to the service rules (clauses 5.11, 5.23–5.25), which govern which payments are accepted and who bears responsibility for their execution. Any claims suggesting the situation could have been handled differently are inaccurate.

I'm not misrepresenting the situation. I wrote in the review that the payment was made via a card linked to PayPal. I simply described it as it is. It's my right to leave a review, and there's no deception in it. Everything is honest.

Hello Suprio,
It looks like you entered your bank ID / account number instead of the card (IBAN or card number) that’s required for a Bank Card transfer.
A Bank Transfer goes directly to a bank account, while a Bank Card payment is processed through the card network (Visa / MasterCard) and requires your card number.
That’s why the payment couldn’t be completed and was refunded.

Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.

Hello Sergei,
Dear Customer,
We do not have a user registered with the email address you provided, and we also did not find any order number that would allow us to review your case.
Please clarify which order you are opening the dispute for and provide the correct details (order number or other identifying information).
Without this information, unfortunately, we cannot proceed with reviewing your request.

Hello Emma,
Your payment has been returned. We have paid again and sent the receipt to your email.

Hello,

Dear user, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.

Sincerely, administration of the BestChange exchanger monitor.