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ImExchanger exchanger
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Information from the exchanger administration
ImExchanger.pro - professional service for buying, selling and exchange of e-currencies and cryptocurrencies on Internet, founded by a team of experts. Cryptocurrencies - Bitcoin, Bitcoin Cash, Ethereum, Litectoin, Dash, Zcash, etc.
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| Status: | active | ImExchanger reviews: | 01820744 | |
| Exchange rates: | 2343 | Volet TS: | 203 | |
| Reserve: | $1 116 969 576 | Perfect Money TS: | 892.70 | |
| Age: | 10 years | WebMoney BL: | — | |
| On BestChange: | 9 years 3 months | MyWOT rating: | 4.8 | |
| Country: |  |
Fiji | Forums: | — |
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When creating a financial claim, please make sure that the exchange regulations specified on the website ImExchanger have been violated and that you haven't received funds for the order. Please note that the claim may be turned down in the following cases:
Be sure to indicate the exchange order number. It will help the ImExchanger administrator resolve the problem more quickly. If you didn't like the ImExchanger's service and want to write about it, use the Comment review type. |
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| Katrin |  |
199.195.253.* | July 17, 2025 07:33 |
Issue has been fully resolved
According to the information available, the exchanger has no financial obligations to this user
The claim's status has been changed to neutral by the monitor's administration
I transferred my funds through IMexchanger.
I made the transfer in installments of the total amount to ensure the safety of my funds. So if I got my address wrong or there was a failure, I wouldn't lose all my funds at once!
On the third transaction my funds were frozen and the IMexenger operator required me to explain the reasons for splitting the transfer amount and go through the verification procedure.
After sending all the required data and explaining the reasons for splitting the funds, the operator informed me that verification would take 7 working days.
However, it is the seventh working day today, and they say that the verification is not completed yet.
In the end, they started telling me that seven days is the average time frame and that there are no time limits for verification!
I made the transfer in installments of the total amount to ensure the safety of my funds. So if I got my address wrong or there was a failure, I wouldn't lose all my funds at once!
On the third transaction my funds were frozen and the IMexenger operator required me to explain the reasons for splitting the transfer amount and go through the verification procedure.
After sending all the required data and explaining the reasons for splitting the funds, the operator informed me that verification would take 7 working days.
However, it is the seventh working day today, and they say that the verification is not completed yet.
In the end, they started telling me that seven days is the average time frame and that there are no time limits for verification!
| ImExchanger admin | July 18, 2025 03:25 |
Hello Katrin,
Deposit splitting is a red flag in the financial world and often indicates that the sender is trying to clear money in small transactions. Such procedures are typical for the crypto industry. The warning about splitting is described in the User Agreement. Once the verification procedure is completed, we will return your funds.
Deposit splitting is a red flag in the financial world and often indicates that the sender is trying to clear money in small transactions. Such procedures are typical for the crypto industry. The warning about splitting is described in the User Agreement. Once the verification procedure is completed, we will return your funds.
| Katrin | July 18, 2025 06:37 |
On the sixth day, you told me to be patient because seven working days had not yet passed. But on the seventh day, you said that seven days was the average time frame. So what was the point of the first statement?
And I have no proof that my funds are safe and were blocked by the provider, not just held by the exchanger for personal gain! This is a red flag for the exchange!
And I have no proof that my funds are safe and were blocked by the provider, not just held by the exchanger for personal gain! This is a red flag for the exchange!
| ImExchanger admin | July 18, 2025 15:33 |
Once your documents are reviewed and funds are unblocked, we will make the refund immediately. Until then, we can only wait for a decision.
| Katrin | July 18, 2025 16:05 |
Stop stating that the financial claim has been resolved! i have not received my funds!
you have not provided me with any proof that this is not a ***! i have been waiting for the verification to be completed for 10 days!
who is your provider? why is the verification taking so long? what about the “seven working days” promise?
and finally, what is the maximum verification time? it’s impossible that there is no deadline! am i supposed to wait forever?
you have *** my funds and state that everything is fine!
you have not provided me with any proof that this is not a ***! i have been waiting for the verification to be completed for 10 days!
who is your provider? why is the verification taking so long? what about the “seven working days” promise?
and finally, what is the maximum verification time? it’s impossible that there is no deadline! am i supposed to wait forever?
you have *** my funds and state that everything is fine!
| ImExchanger admin | July 18, 2025 22:33 |
You cannot make a claim to us, as you have violated the exchange rules and the funds are not on our balance. Once verification is completed, the funds will be returned. Wait patiently for the decision.
| Katrin | July 18, 2025 23:33 |
No! The claim should be open because you haven't provided any proof. I have been patiently waiting for verification for 11 days now!
If it is closed, you can write me that the verification is not completed forever and withhold my funds for your own gain!
Where will the guarantees be for me? “Claim is relevant (client have not been received the funds)” That's correct! Read the thread please and don't violate bestchange.com rules!
If it is closed, you can write me that the verification is not completed forever and withhold my funds for your own gain!
Where will the guarantees be for me? “Claim is relevant (client have not been received the funds)” That's correct! Read the thread please and don't violate bestchange.com rules!
| ImExchanger admin | July 20, 2025 16:44 |
You cannot make a claim to us, as you have violated the exchange rules and the funds are not on our balance. Once verification is completed, the funds will be returned. Wait patiently for the decision.
| Katrin | July 21, 2025 07:38 |
I will write a complaint to bestchange.com support directly! You are ***! You have no logical arguments anymore and just repeat your comments to close the claim for your own profit!
| Katrin | July 21, 2025 07:42 |
Please explain to me, if the claim is closed, what prevents you (or your provider) from continually writing to me that “verification is not yet complete” withholding my funds for your own gain? Nothing!
| ImExchanger admin | July 22, 2025 14:12 |
As stated earlier, your case is under review. Once your funds are unblocked, we will process your refund. You have violated the exchange rules and must patiently await a decision.
| Katrin | July 22, 2025 17:31 |
I explained the reason for the split of amount and provided all the necessary information right away!
You told me it would take seven days! But you can't verify my transaction within two weeks!
I still have no proof! And on the 14th day, you say that after verifying my documents and selfie, you need a video! In nine years of working at bestchange.com, you still don't know what documents are sufficient to complete the verification.
I assume that after recording the video, I will have to wait another two weeks to receive updated information!
This is the worst service! I sent you 300 XMR! This is a huge amount for me! I am having major problems because of such a lengthy verification process!
You told me it would take seven days! But you can't verify my transaction within two weeks!
I still have no proof! And on the 14th day, you say that after verifying my documents and selfie, you need a video! In nine years of working at bestchange.com, you still don't know what documents are sufficient to complete the verification.
I assume that after recording the video, I will have to wait another two weeks to receive updated information!
This is the worst service! I sent you 300 XMR! This is a huge amount for me! I am having major problems because of such a lengthy verification process!
| ImExchanger admin | August 5, 2025 14:27 |
You were warned in advance about the rules of exchange in the User Agreement. You agreed with them when ordering services and you violated the rules by splitting the amount by applications. Now you accuse us of illegally withholding funds, although they are blocked on the side of the custodial service. We hope you will finally understand the essence of the problem. After your funds are unblocked on the side of the custodial service, we will be able to begin the return procedure.
| Katrin | August 5, 2025 19:22 |
You promised that the inspection would be completed in 7 days. I waited two weeks!
Then you promised that the verification would be completed after sending you a video. I sent you two videos!
I explained all the details to you! You wrote that the videos did not pass verification
because the TRC wallet login was not done. Then the reasons changed after
I pointed out the moment of login and you wrote that the wallet login is poor visible!
Then you promised that the verification would be completed after sending you a video. I sent you two videos!
I explained all the details to you! You wrote that the videos did not pass verification
because the TRC wallet login was not done. Then the reasons changed after
I pointed out the moment of login and you wrote that the wallet login is poor visible!
| Katrin | August 5, 2025 19:23 |
Stop repeating that I broke the rules! I have explained many times the reasons for splitting the amount of my funds.
Even if it's suspicious, it's not criminal! I'm not a criminal! I have already sent you all the necessary documents
for verification several times!
Stop referring to your provider! I have no proofs that it's not you writing all these new requirements and reasons!
I'm sure it's you (or your provider) just looking for new reasons to hold on to my money for your own gain!
Even if it's suspicious, it's not criminal! I'm not a criminal! I have already sent you all the necessary documents
for verification several times!
Stop referring to your provider! I have no proofs that it's not you writing all these new requirements and reasons!
I'm sure it's you (or your provider) just looking for new reasons to hold on to my money for your own gain!
| Katrin | August 5, 2025 19:31 |
I hope this comment will be noticed by bestchange.com administration and you will finally answer my question that you ignore in internal chat!
Why allegedly “ unclear moment of TRC wallet login” is the reason for refusal to refund now,
if you are going to refund to XMR wallet? anyway I sent you funds in XMR. What does it matter at all the proof of login
to TRC wallet, which did not send you funds and to which you are not going to send funds?
Why allegedly “ unclear moment of TRC wallet login” is the reason for refusal to refund now,
if you are going to refund to XMR wallet? anyway I sent you funds in XMR. What does it matter at all the proof of login
to TRC wallet, which did not send you funds and to which you are not going to send funds?
| ImExchanger admin | August 6, 2025 12:03 |
We have sent you a request from the custodian service, which contains requirements for the provided video. Unfortunately, you have recorded a video that does not meet them. We are waiting for a new file from you to continue reviewing the case.
| Katrin | August 6, 2025 14:02 |
The reasons why my video is not suitable are absurd! You just didn't notice when I logged into my TRC wallet in the video, but then you changed your position when I pointed out your mistake! You refer to “unclear login into the TRC wallet” as the reason for rejection.
How can this be unclear to employees who have been working at the exchange for almost 10 years? Have you never seen how logging into a TRC wallet is done?
You are not answering the question again! Please tell me, why do you need my TRC wallet at all?
Did I send you funds from my TRC wallet? Will you return the funds to my TRC wallet? This has nothing to do with the funds sent to you! I can throw this wallet away altogether! I transferred XMR to you!
This cannot be a valid reason for refusing to return the funds!
Your exchanger consists exclusively of strange and suspicious rules! You have no deadlines for verifying customers!
After verifying customers, you do not carry out the exchange, thereby not providing services to the customer!
During the verification process, you change the reasons for refusing to return the funds!
How can this be unclear to employees who have been working at the exchange for almost 10 years? Have you never seen how logging into a TRC wallet is done?
You are not answering the question again! Please tell me, why do you need my TRC wallet at all?
Did I send you funds from my TRC wallet? Will you return the funds to my TRC wallet? This has nothing to do with the funds sent to you! I can throw this wallet away altogether! I transferred XMR to you!
This cannot be a valid reason for refusing to return the funds!
Your exchanger consists exclusively of strange and suspicious rules! You have no deadlines for verifying customers!
After verifying customers, you do not carry out the exchange, thereby not providing services to the customer!
During the verification process, you change the reasons for refusing to return the funds!
| ImExchanger admin | August 6, 2025 16:49 |
Once again, the verification is on the side of the custodian service, their requirements were not met and you need to make a video according to the specified requirements. We have no purpose to argue with you and try to delay the process. As soon as you are ready to send the requested video, we will be waiting for you in the internal chat in the order.
| Katrin | August 6, 2025 19:36 |
Once again, I have no proof that you or your provider are not defrauding me to hold my funds for your own gain!
Almost a hundred thousand dollars is your purpose for arguing with me and trying to delay the process.
I am sure then video is taken again, you will come up with new reasons and new requirements to not return my funds.
Once again, please read the note on this review: claim is relevant (client have not been received the funds).
This means that the claim cannot be solved as long as my funds are still frozen!
Almost a hundred thousand dollars is your purpose for arguing with me and trying to delay the process.
I am sure then video is taken again, you will come up with new reasons and new requirements to not return my funds.
Once again, please read the note on this review: claim is relevant (client have not been received the funds).
This means that the claim cannot be solved as long as my funds are still frozen!
| ImExchanger admin | August 8, 2025 00:47 |
We are not trying to argue with you. We only need you to provide information for verification. For some reason, you opened this claim and are conducting a dialogue in it, although this does not affect the speed of consideration of the case in any way and you yourself are delaying the unblocking of funds.
| Katrin | August 8, 2025 06:37 |
It is impossible to communicate with you either in the comments section of this claim or in the internal chat!
You are ignoring almost all of my questions! You are lying to me! You are making up reasons to refuse a refund without explaining any details!
You are closing the claim in violation of bestchange.com rules! I will be back with the bestchange.com administration soon!
You are ignoring almost all of my questions! You are lying to me! You are making up reasons to refuse a refund without explaining any details!
You are closing the claim in violation of bestchange.com rules! I will be back with the bestchange.com administration soon!
| ImExchanger admin | August 8, 2025 13:13 |
All you need to do is provide a video according to the specified requirements. We have no reason to enter into disputes with you. Once we receive the requested data from you, it will be transferred to the custodian service for review.
| Katrin | August 8, 2025 22:11 |
I've heard this many times before! I provided you with my photos, but for some unknown reason, you found them unconvincing!
You said I had to provide you with a video, so I sent you a video, but you found that unconvincing too!
But you don't explain why, after two verifications, I am still being refused! You will have to argue with me until you return my funds!
If you think I will give up, you are wrong! You took my money and are making up new reasons to refuse to refund it!
You said I had to provide you with a video, so I sent you a video, but you found that unconvincing too!
But you don't explain why, after two verifications, I am still being refused! You will have to argue with me until you return my funds!
If you think I will give up, you are wrong! You took my money and are making up new reasons to refuse to refund it!
| ImExchanger admin | August 9, 2025 05:25 |
You are still arguing and doing nothing. You are holding yourself back from unlocking your funds.
| ImExchanger admin | August 9, 2025 05:26 |
If you don't understand what the problem is with your videos, please contact our operator and they will help you.
| Katrin | August 9, 2025 06:16 |
I'm doing nothing? I've done enough! My video fully suits the requirements for completing verification! Your reason for refusal is absolutely illogical! Your operator only uses stock phrases! You don't answer logical questions about verification either in the internal chat or on this page! I have screenshots of our correspondence as proof of my words!
| ImExchanger admin | August 10, 2025 07:51 |
Our operator has described the video requirements to you once again in the internal chat to make everything as clear as possible. If you still do not understand something, please clarify it with the operator.
| Katrin | August 10, 2025 11:25 |
Your operator wrote to me again saying that my video does not show me logging into my TRC wallet! Did you really watch my video?
Open the link to the video, and at the 25-second mark, you will see logging into my TRC wallet!
Also, you still haven't answered why entering the TRC wallet, which you can't see in my video, is so important?
The proof that I sent you the funds is the XMR wallet! The verification of my identity is the video where you can see me with my documents and my computer!
You plan to return the funds to the XMR wallet! Tell me, finally, why do you need my TRC wallet, even if it wasn't in the video?
Open the link to the video, and at the 25-second mark, you will see logging into my TRC wallet!
Also, you still haven't answered why entering the TRC wallet, which you can't see in my video, is so important?
The proof that I sent you the funds is the XMR wallet! The verification of my identity is the video where you can see me with my documents and my computer!
You plan to return the funds to the XMR wallet! Tell me, finally, why do you need my TRC wallet, even if it wasn't in the video?
| ImExchanger admin | August 10, 2025 12:07 |
Katrin, the video requirements have been explained several times and they do not change. Unfortunately, you still have not provided it. The video you provided does not show the wallet authorization process.
About TRC wallet - this is a requirement of the custodial service.
We would be more than happy to send you a refund once the funds are unfrozen.
About TRC wallet - this is a requirement of the custodial service.
We would be more than happy to send you a refund once the funds are unfrozen.
| Katrin | August 10, 2025 19:46 |
And once again, your exchange has new requirements! Now you are writing that the wallets are already open, which means that the video is not suitable!
Do you understand what you are writing? Please discuss with your employees and operators what reasons you will give me to steal my money!
I have already received several different and illogical reasons! The video shows me and my computer.
I am showing you the transactions in my wallets on my PC! And today you are no longer saying that the TRC wallet login is poorly visible!
You claim that you cannot see how I am using the mouse! Once again! The room, me, and my computer! Are you okay? Stop this deception!
Do you understand what you are writing? Please discuss with your employees and operators what reasons you will give me to steal my money!
I have already received several different and illogical reasons! The video shows me and my computer.
I am showing you the transactions in my wallets on my PC! And today you are no longer saying that the TRC wallet login is poorly visible!
You claim that you cannot see how I am using the mouse! Once again! The room, me, and my computer! Are you okay? Stop this deception!
| Katrin | August 10, 2025 20:02 |
Read the history of our correspondence and forward me your message stating that the refund was denied because my hand holding the computer mouse is not visible! You are giving a completely new reason! Poorly visible of logining into my TRC wallet and the fact that my hand with the mouse is not visible are two completely different reasons! You just made it up! That is why I am not sending you a new video! I understand that after that you will come up with new reasons to refuse a refund!
All our correspondence is stored on my computer! All the data has already been prepared as evidence for the bestchange.com administration! If they do not force you to stop cheating and delaying verification, I will contact the police!
All our correspondence is stored on my computer! All the data has already been prepared as evidence for the bestchange.com administration! If they do not force you to stop cheating and delaying verification, I will contact the police!
| ImExchanger admin | August 11, 2025 02:13 |
The requirements for the video remain the same as before, the operators have formulated them for you many times. We are sorry that you refuse to undergo the verification procedure. We will still wait for data from you.
| Katrin | August 11, 2025 04:58 |
It is quite obvious that if I show you transactions in wallets on my computer, then these wallets belong to me!
In such a situation, you can draw logical conclusions and complete the verification or find insignificant details that will be the reasons for refusing to return funds! That is exactly what you are doing!
In such a situation, you can draw logical conclusions and complete the verification or find insignificant details that will be the reasons for refusing to return funds! That is exactly what you are doing!
| Katrin | August 11, 2025 05:01 |
And I'm sorry that after two verification, you're trying to make it look like I'm the one refusing to pass verification!
You say that the requirements remain the same! As soon as you find a comment about the computer mouse in our correspondence that you sent before yesterday, I will definitely send you a new video!
You say that the requirements remain the same! As soon as you find a comment about the computer mouse in our correspondence that you sent before yesterday, I will definitely send you a new video!
| ImExchanger admin | August 11, 2025 12:25 |
I don't know why you decided to discuss mouse movements and specific words of the operator, it is absolutely not important. You still refuse to record the video that was initially requested. The requirements for the video have been described by us many times.
| Katrin | August 11, 2025 12:40 |
I am discussing mouse movements and other reasons because you are coming up with them yourself! So is the mouse a reason for refusal or not? Now you claim that the video is not suitable for verification because I am showing information in an already open wallet. That is, the wallet opened on my computer, in which I show the details of transfers to the exchange, is not sufficient proof!
| ImExchanger admin | August 11, 2025 12:48 |
You avoid recording a new video, apparently you have something to hide and are trying to find a reason to shift the focus of the conversation to absolutely insignificant details. You have known the requirements for the video for a long time, but have been refusing to fulfill them for several days, thereby delaying the process.
| Katrin | August 11, 2025 12:53 |
You are violating your customers' rights by claiming that two verifications are insufficient for a refund. And now you are trying to accuse me of something? You are once again ignoring the obvious details and my questions! — The complaint has been sent to the administration of bestchange.com! I hope they will investigate the reasons and make you follow the rules!
| Katrin | August 11, 2025 12:58 |
I note that your latest message contains false and unlawful accusations and demonstrates your rude treatment of customers.
| Katrin | August 11, 2025 13:03 |
I don't have to re-remake the video, as the video I sent fully complies with the verification completion requirements! The constant changes in requirements and reasons for refusing refunds suggest that another 10 new videos will be rejected because of poor lighting, an unattractive computer mouse, or my unattractive hairstyle! This means that re-editing the video is pointless! This video will be sent to the administration of bestchange.com for review of the verification procedure and the legality of withholding my funds!
| ImExchanger admin | August 11, 2025 13:36 |
We regret that you are declining to continue the verification process. We hope you decide to return to the process. We will remain in touch with you.
| Katrin | August 11, 2025 13:41 |
I regret that you continue to send me the same meaningless messages and ignore the facts of the verification violation! You also continue to close the claim, even though the claim is considered relevant until the customer receives their funds.
| ImExchanger admin | August 11, 2025 15:31 |
You have violated the rules of the exchange by splitting transactions, although this is prohibited by the rules of the exchange. You refuse to provide a video for verification that would meet the requirements.
| Katrin | August 11, 2025 17:11 |
Please provide the text of your rules stating that creating multiple orders is a violation of the rules! I have proof that I passed verification twice! I am still waiting for a response from the bestchange.com administration! This claim cannot be closed until the funds are returned!
| ImExchanger admin | August 12, 2025 01:13 |
USER AGREEMENT
4.3.11. Refrain from splitting deposits. Multiple sending of funds from the same address may result in blocking of the incoming deposit and a request for verification of the sender.
You have not passed verification because you submitted the videos that do not meet the requirements.
4.3.11. Refrain from splitting deposits. Multiple sending of funds from the same address may result in blocking of the incoming deposit and a request for verification of the sender.
You have not passed verification because you submitted the videos that do not meet the requirements.
| Katrin | August 12, 2025 05:46 |
Explain to the stupid girl what will change in the verification process if I take exactly the same video but add the opening of my wallet? You come up with arguments for refusal and accuse me of something bad, but do you understand how stupid your arguments look? Isn't a double click on my wallet icon enough for you? And “I have something to hide,” even though I've already sent you photos and videos showing my wallets?
| ImExchanger admin | August 13, 2025 09:57 |
Some unscrupulous users may fake images of wallets and web pages, so sometimes it is important to show the process of logging into the wallet.
| Katrin | August 13, 2025 15:15 |
I realized this even before I recorded the video for you! Just so that there can be no doubt that my wallets are a painted picture, in the video you can see how I click on different operations in the XMR wallet.
Also in the video you can see how the TRC wallet loads when I click on the extension icon in my browser!
As I said, all these points are taken into account in the video when recording it and sending it to you!
Also in the video you can see how the TRC wallet loads when I click on the extension icon in my browser!
As I said, all these points are taken into account in the video when recording it and sending it to you!
| ImExchanger admin | August 14, 2025 02:05 |
Once again, I would like to clarify that this is a requirement of the custodial service and your case cannot be considered further without it. Please provide the requested video.
| Katrin | August 14, 2025 06:54 |
Your custodial service blocks transactions from ordinary people who are not ready to risk all their funds at once! I assume there are many such people! However, your custodial service is unable to determine the moment of login to the TRC wallet when viewing videos. This means that funds are blocked not for the purpose of verifying good people and detaining criminals! Funds are blocked in order to find reasons to keep the funds for your own benefit!
My video clearly shows that the wallets are not drawn with a pencil! I am waiting for you or your custody service to review the video and return my funds!
My video clearly shows that the wallets are not drawn with a pencil! I am waiting for you or your custody service to review the video and return my funds!
| ImExchanger admin | August 14, 2025 18:39 |
Your video will be reviewed after you provide it. Until then, you have not provided the data that meets the requirements.
| Katrin | August 14, 2025 22:28 |
I have provided you with three photos and two videos! Your arguments for refusing to refund the money after the video was provided are invalid!
If it were a photo, how do you think I would switch between different transactions in my wallet on the video?
I am waiting for a response from the administration of bestchange.com! I also ask you to stop closing the claim after each of your comments!
Our claim is unresolved!
If it were a photo, how do you think I would switch between different transactions in my wallet on the video?
I am waiting for a response from the administration of bestchange.com! I also ask you to stop closing the claim after each of your comments!
Our claim is unresolved!
| ImExchanger admin | August 15, 2025 02:08 |
The claim can only be resolved after you start to facilitate it. A week has passed, during which you refuse to provide a video that meets the requirements. Only you prevent the funds from being unblocked and no one else.
| Katrin | August 15, 2025 07:42 |
A week has passed during which I have been explaining to you that my video cannot fail to meet the conditions for verification!
Over the course of this week, you have changed the reasons for refusing verification several times!
I am not going to play a game with you where you come up with new tasks for me and then come up with reasons why I did not complete them properly!
You must review the video and photos I sent you and complete the verification!
I wrote a complaint to the bestchange.com administration requesting verification and checking the legality of withholding my funds!
And you are closing the claim again!
Over the course of this week, you have changed the reasons for refusing verification several times!
I am not going to play a game with you where you come up with new tasks for me and then come up with reasons why I did not complete them properly!
You must review the video and photos I sent you and complete the verification!
I wrote a complaint to the bestchange.com administration requesting verification and checking the legality of withholding my funds!
And you are closing the claim again!
| BestChange admin | August 20, 2025 06:01 |
Dear Katrin,
You have violated the rules of the exchange service. The exchange service is doing everything necessary to return your funds. Please provide the necessary information to the exchange service. The financial claim has been transferred to a neutral status with the possibility of commenting.
Kind regards, BestChange administration.
You have violated the rules of the exchange service. The exchange service is doing everything necessary to return your funds. Please provide the necessary information to the exchange service. The financial claim has been transferred to a neutral status with the possibility of commenting.
Kind regards, BestChange administration.
| BestChange admin | September 22, 2025 10:13 |
Dear Katrin,
According to our records, the issue has been resolved. Kindly confirm whether this is the case.
Kind regards, BestChange administration.
According to our records, the issue has been resolved. Kindly confirm whether this is the case.
Kind regards, BestChange administration.
CommentRemove
| Morgan |  |
5.39.97.* | April 30, 2025 01:55 |
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CommentRemove
| Andrey |  |
185.100.85.* | August 2, 2024 17:04 |
I had an exchange for $20,000 and the Exchanger froze the funds. I provided them with everything they asked for and told me that the answer would come within a week. As a result, I have been waiting for 13 days and they still haven't answered me. I will never contact this exchanger again and I don't recommend it to you!
| ImExchanger admin | August 2, 2024 17:33 |
As you already know, your transfer has been frozen by crypto exchange. This could have happened at any other exchanger. Once your funds are unfrozen, we will send you a refund.
Claim solved
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| Huso |  |
62.4.33.* | June 25, 2024 05:26 |
This guys just brillants..... Thanks a lot guys.
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| Bubble |  |
178.249.212.* | April 15, 2024 09:41 |
Ofc their transaction risk "check" failed and they keep "dirty" bucks for themselves lol.
| ImExchanger admin | April 15, 2024 10:56 |
Hello Bubble,
Mixer 38.7% was found in your transaction. These are high-risk assets, the presence of which requires verification. You were informed about this at the stage of creating and paying the order.
Mixer 38.7% was found in your transaction. These are high-risk assets, the presence of which requires verification. You were informed about this at the stage of creating and paying the order.
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| Arlan |  |
136.158.82.* | February 14, 2024 22:41 |
My order was executed without any problem. I highly recommend this exchanger.
0
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| Islam |  |
84.54.115.* | October 20, 2023 10:18 |
Fast and good exchanger! Simple interface!
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| Alina |  |
2.58.73.* | October 18, 2023 11:11 |
They give me a different address when i order, then replace it with a new ones. After i sent the money, they claimed i've sent the money to the wrong address!
| ImExchanger admin | October 18, 2023 11:16 |
We do not use the format of deposit addresses to which you sent funds. You can check the address, it was sent to you by email when creating the order.
Claim solved
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| Mahmoud Sabry |  |
156.219.235.* | June 24, 2023 13:27 |
Low minimum amount to do exchange and received in minutes after confirmed
0
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| Mulky Defriyandy |  |
114.122.73.* | June 13, 2023 22:06 |
Profanities and abusive language were removed by the monitor's administration
They give me a different address when i order, then replace it with a new ones. After i sent the money, they claimed i've sent the money to the wrong address. What a ***.
| ImExchanger admin | June 14, 2023 02:53 |
This is a false accusation. Deposit address can't be changed after placing order. I recommend checking your computer for viruses that can replace addresses in the clipboard.
Claim solved
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| Qcov | |
5.161.75.* | June 5, 2023 09:50 |
Perfect exchange ! done in a minute !
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| Albin |  |
80.246.28.* | June 2, 2023 17:47 |
They sent 20usdt less than indicated, the exchange rate during the transaction did not change! They write 2502 but send 2482! Cheaters!
| ImExchanger admin | June 2, 2023 18:06 |
Please, check carefully graph of rate XMR on WhiteBIT. You can see how the rate decreased while waiting for confirmations.
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| Vlad |  |
62.121.129.* | June 2, 2023 12:25 |
Received exact amount
0
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| Lamb | |
209.141.61.* | May 9, 2023 22:55 |
Reliable and fast exchange, will do more business in the future.
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| Erick |  |
104.244.73.* | March 29, 2023 21:54 |
Fast and honest! That is why I like this exchanger!
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| Dmytro Chuhuienko | |
89.64.9.* | March 19, 2023 09:15 |
Super exchange. It was necessary to replenish Payoneer to the minimum amount for withdrawal. Helped out a lot. Thank you!
0
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| Gregor |  |
45.155.170.* | March 3, 2023 20:03 |
The exchanger is cheating while doing the exchange! I received less on ~450 usd when i did xmr to ethereum thats a big loss for me, thats why i choose a feedback type of complaint because i didnt receive the whole money as it was in the order.
When i started the transaction for 461 xmr it was 42.99
It was 10 confirms on blockchain and their site has been refreshing the rate keeping it between 42.96-42.99.
I monitored it from different PC with different IP just for any case and the rate for 461 xmr it was also 42.9
Right after they said me they have sent the eth to my wallet i received only 42.6 eth.
After i asked where is my missing 0.3 eth they said refresh the page what i did.
Right after i refreshed that the rate for my order is changed to 42.6 and status set to confirm.
And now they are telling me the stories about the rate went down for that high amount, it never went down such big,
i had monitored that curve in real time, and even while im typing this text i can see from other account its still 42.9 ethereum if you send 461. But for my finished order they wont send me the missing 0.3 eth
I really DON'T recomend to deal with that cheaters!
When i started the transaction for 461 xmr it was 42.99
It was 10 confirms on blockchain and their site has been refreshing the rate keeping it between 42.96-42.99.
I monitored it from different PC with different IP just for any case and the rate for 461 xmr it was also 42.9
Right after they said me they have sent the eth to my wallet i received only 42.6 eth.
After i asked where is my missing 0.3 eth they said refresh the page what i did.
Right after i refreshed that the rate for my order is changed to 42.6 and status set to confirm.
And now they are telling me the stories about the rate went down for that high amount, it never went down such big,
i had monitored that curve in real time, and even while im typing this text i can see from other account its still 42.9 ethereum if you send 461. But for my finished order they wont send me the missing 0.3 eth
I really DON'T recomend to deal with that cheaters!
| ImExchanger admin | March 4, 2023 01:38 |
Hello Gregor,
If you check XMR rates on WhiteBIT, you will see how much the cryptocurrency exchange rate has changed.
If you check XMR rates on WhiteBIT, you will see how much the cryptocurrency exchange rate has changed.
Claim solved
| Gregor | March 4, 2023 12:03 |
Read closely what i posted above:
i had monitored that curve in real time
When the 1 confirmation passed i let you know, you didnt react, even when it was 10 confirmations i asked you why dont you send the eth you said wait for 10-15 minutes , so either way its your fault that you wait for so long time not sending me my ethereum while the rate is going up and down.
But no matter how the rate on the site you send is acted, the rate on YOUR site was 461 = 42.9 ETH before the confirmtaions , after the 10 confirmations. And after you sent me just 42.6 your site has been showing the 461 is the 42.9 ETH for anyone other but not for my PC. I have checked it from other locations other PC.
So here is what you do: You just keep the high rate before the order is made just to get on top at BESTCHANGE.COM and after someone comes to you to make an order you just drop the rate down , then tell the stories that the rate gone down on WhiteBIT. And then you still keep the old high rate for other ones just to be on top at the bestchange.com to get your new victims!
i had monitored that curve in real time
When the 1 confirmation passed i let you know, you didnt react, even when it was 10 confirmations i asked you why dont you send the eth you said wait for 10-15 minutes , so either way its your fault that you wait for so long time not sending me my ethereum while the rate is going up and down.
But no matter how the rate on the site you send is acted, the rate on YOUR site was 461 = 42.9 ETH before the confirmtaions , after the 10 confirmations. And after you sent me just 42.6 your site has been showing the 461 is the 42.9 ETH for anyone other but not for my PC. I have checked it from other locations other PC.
So here is what you do: You just keep the high rate before the order is made just to get on top at BESTCHANGE.COM and after someone comes to you to make an order you just drop the rate down , then tell the stories that the rate gone down on WhiteBIT. And then you still keep the old high rate for other ones just to be on top at the bestchange.com to get your new victims!
Claim renewed
| ImExchanger admin | March 4, 2023 13:03 |
I understand everything you wrote.
When your XMR was credited, it was automatically sold. The amount was quite large and this caused a sharp decrease in the exchange rate, due to which we received less funds. Immediately after that, the XMR rate returned to its previous value, so the exchange rate remained the same. It is impossible to sell a large amount of cryptocurrency without changing the rate.
You can see it on the XMR exchange rate chart on the WhiteBIT exchange.
When your XMR was credited, it was automatically sold. The amount was quite large and this caused a sharp decrease in the exchange rate, due to which we received less funds. Immediately after that, the XMR rate returned to its previous value, so the exchange rate remained the same. It is impossible to sell a large amount of cryptocurrency without changing the rate.
You can see it on the XMR exchange rate chart on the WhiteBIT exchange.
Claim solved
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| Exalt |  |
212.16.154.* | January 14, 2023 09:57 |
I lost my money now.
They ask too much docs to contiune the exchange...
1. Photo of one of your documents (passport, ID-card or driving license). 2. A selfie with this document and a sheet on which today's date and signature will be handwritten. 3. Through which platform did the funds come to you? If possible, please provide screenshots from the withdrawal history of the sender's wallet/platform, as well as links to both transactions in the explorer. 4. What service you received funds for. 5. How much the transaction was for, and the date and time of the transaction. 6 What contact person did you use to communicate with the sender of the funds?
They ask these AFTER i PAID ofcourse...
And they can't make refund.. :) Ofcourse..
Keep my money is not risk, but exchange has too many risk..
They ask too much docs to contiune the exchange...
1. Photo of one of your documents (passport, ID-card or driving license). 2. A selfie with this document and a sheet on which today's date and signature will be handwritten. 3. Through which platform did the funds come to you? If possible, please provide screenshots from the withdrawal history of the sender's wallet/platform, as well as links to both transactions in the explorer. 4. What service you received funds for. 5. How much the transaction was for, and the date and time of the transaction. 6 What contact person did you use to communicate with the sender of the funds?
They ask these AFTER i PAID ofcourse...
And they can't make refund.. :) Ofcourse..
Keep my money is not risk, but exchange has too many risk..
| ImExchanger admin | January 14, 2023 10:18 |
Risk score of your transaction is 100% Scam. Your funds have not been credited to our account. You must be verified in order to proceed with the execution of the order.
Claim solved
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| Hossam | |
84.239.49.* | December 23, 2022 01:34 |
I have made an order and its number is ORDER #IMEX434170 and so far my money has not arrived..while the agreed amount has been sent to you..please transfer my money that you have
| ImExchanger admin | December 23, 2022 09:42 |
Hello Hossam,
Your order has been completed already. Check your balance.
Your order has been completed already. Check your balance.
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| Ahmed | |
156.196.46.* | November 13, 2022 17:20 |
I made an order and it's completed but i didn't recieve money to my paypal balance,
so how long time it takes to recieve the money
so how long time it takes to recieve the money
| ImExchanger admin | November 13, 2022 17:42 |
Hello Ahmed,
Your order has been completed successfully. If you have any questions, please contact support in internal chat.
Your order has been completed successfully. If you have any questions, please contact support in internal chat.
Claim solved
| BestChange admin | November 13, 2022 19:11 |
Hello!
Dear user, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.
Best regards, BestChange administration.
Dear user, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.
Best regards, BestChange administration.
| Ahmed | November 15, 2022 10:20 |
You told me that you sent the money and the problem with my paypal account but i contacted paypal support and they told me there's no money sent to me
Claim renewed
| ImExchanger admin | November 15, 2022 11:39 |
Since you do not accept payment to your account, we have canceled it. Specify the address for the refund in the internal chat.
Claim solved
| BestChange admin | November 15, 2022 11:54 |
Hellî, Ahmed!
Please do not duplicate the review and keep the communication in the original review. Duplicate review was removed. We apologize for any inconvenience.
Best regards, BestChange administration.
Please do not duplicate the review and keep the communication in the original review. Duplicate review was removed. We apologize for any inconvenience.
Best regards, BestChange administration.
| Ahmed | November 15, 2022 21:48 |
I sent to you the address .... but i received nothing
Claim renewed
| ImExchanger admin | November 16, 2022 09:03 |
Now you got it
Claim solved
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| Fish | |
202.166.64.* | September 30, 2022 09:51 |
I like your perfect work style. thank you from my heart
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| Ruby |  |
125.24.39.* | September 30, 2022 04:13 |
All perfectly. The speed of the transaction pleases.
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| Mille |  |
78.135.208.* | September 29, 2022 09:13 |
Good time of day! Again to you for an exchange, because everything is always fine with you)
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| Rad | |
156.203.153.* | September 27, 2022 12:03 |
Work so well always and I will become your regular customer!
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| Sasha |  |
77.139.205.* | September 27, 2022 07:29 |
The exchange was quick and profitable. The exchange rate is excellent, the exchange took place without much delay.
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| Kate |  |
219.100.86.* | September 26, 2022 10:14 |
Perfect service fast and without any problems.
Thanks 4 your good work
Thanks 4 your good work
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| Oweny |  |
151.210.158.* | September 25, 2022 13:10 |
Bitcoin is changing only here.The translation came immediately.
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| Dysy |  |
88.240.189.* | September 23, 2022 16:21 |
Top speed exchange, impressed!Very good
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| Julia |  |
106.210.201.* | September 23, 2022 08:39 |
I made an exchange here several times, everything is fine.
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| Jory | |
156.215.89.* | September 22, 2022 13:47 |
Reliable service with good reserves.Good site
I trust them!
I trust them!
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| Pater |  |
191.177.180.* | September 22, 2022 08:26 |
Really fast payment, about 10 minutes in my case. Thank you!
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| Oxylok |  |
178.165.204.* | September 20, 2022 15:33 |
As usual, everything is on top.Very fast exchange, favorable rate. Recommend
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