PayMarket exchanger

Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.

Hello Oleg,

Your transaction has a high risk tag, namely Gambling: 10.80%. Processing such a transaction is risky for our exchange.

Instructions for refund have been provided to you.
We expect you to pass KYC verification.

Sincerely, Administration of Paymarket.cc

Claim is not solved. No answer where the Gambling have come from. This was clear transaction Credit Card-PayPal-TrusWalet-PayMarket.

Now they want all evidence where the money come from to buy crypto all transactions etc. This is nonsense.

Please refund my money!

Hello,

Unfortunately, according to the AML analysis performed, the cryptocurrency you sent is High Risk or associated with illegitimate sources such as Gambling, Mixing Service or marked with other high-risk labels.

In this case, according to the information security rules, the international AML/KYC policy https://www.bestchange.com/faq.html#frozen-transaction and the exchange service regulations, additional verification is required to consider a refund. You agreed to the rules and the AML policy of the exchanger when creating the order.

The status of your complaint is changed to neutral with the capability of commenting.

Sincerely, administration of the BestChange exchanger monitor.

Also, the do not want to verify their legibility. No license, no EIN, no address. It's kind of tricky to send all personal data and video to "nobody".

Hello David,

We did contact with u in chat.

Where is my money? Another 100 of questions, but no funds transfer.

This service is *** and needs to be removed from bestchange.com. I'll send an email with a proper request to bestchange will see what they gonna answer. I'll keep you posted.

Service provides very unprofessional customer service and doesn't send the payment to the receiver. They deleted the last part of our conversation in the LifeChat and doesn't reply to me in Telegram. Outstanding debt is 80,000 rubles.

David,
We are not responsible for creating applications with us outside their compliance with the regulations. Also, for trouble-free crediting of funds, it is worth immediately indicating the correct and working payment details, so that such situations do not arise. You should also adequately and without aggression communicate with technical support, which is trying to help you. Nevertheless, within the framework of customer focus - we met decision of compromise, although you do not have the opportunity to change the payment details in the regulated manner. Your application has been successfully paid.

Sincerely, Administration of Paymarket.cc

Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.

Hello Jbvoigt3,

Unfortunately, we do not issue requisites in ,,bots,, details are issued in the application window on the website after a request for their issue in the online chat. The operator promptly explained to you all the details of the exchange.

Sincerely, Paymarket.cc Administration

I think the PayMarket admin would do well to review the support chat script. If he thinks anything was explained, much less promptly or "all", it is clear the problem goes higher than just the support staff. Reviews, good or bad, are feedback to the sites performance. They take the reviewer's time. It is much easier for the reviewer to just find another more professional exchange. And, probably safer. And obviously that is PayMaker's preferred outcome.

And still no offer to explain why all 4 applications were rejected.