PayMarket exchanger

Hello Rostyslav,

High-risk indicators were detected during your transaction review.
By submitting your request, you acknowledged and agreed to our AML policy.

We expect you to complete KYC verification.

Sincerely, Paymarket.cc Administration

Hello,

Unfortunately, according to the AML analysis performed, the cryptocurrency you sent is associated with illegitimate sources such as Sanctions or marked with other high-risk labels.

In this case, according to the information security rules, the international AML/KYC policy https://www.bestchange.com/faq.html#frozen-transaction and the exchange service regulations, additional verification is required to consider a refund. You agreed to the rules and the AML policy of the exchanger when creating the order.

The status of your complaint is changed to neutral with the capability of commenting.

Sincerely, administration of the BestChange exchanger monitor.

Âàøå òðåáîâàíèå ïðîéòè KYC-âåðèôèêàöèþ ïîñëå ïîëó÷åíèÿ âàìè ñðåäñòâ ÿâëÿåòñÿ íàðóøåíèåì âñåõ ñòàíäàðòîâ AML/KYC è ñâèäåòåëüñòâóåò î íåïðàâîìåðíîì óäåðæàíèè ñðåäñòâ êëèåíòà.

AML-ïðîâåðêà ïðîâîäèòñÿ äî, à íå ïîñëå ôàêòè÷åñêîé îïëàòû. Èñïîëüçîâàíèå «íåóñïåøíîé AML» êàê ïðåäëîãà äëÿ áëîêèðîâêè òðàíçàêöèè — ýòî çëîóïîòðåáëåíèå è ââåäåíèå â çàáëóæäåíèå ïîëüçîâàòåëÿ.

Ïðåäîñòàâëåííûé âàìè îò÷¸ò (getblocked net) íå îòíîñèòñÿ ê ïðèçíàííûì AML-ïðîâàéäåðàì (Chainalysis, Crystal, ScoreChain, AMLBot). Ìîé àäðåñ áûë ïðîâåðåí ÷åðåç íåçàâèñèìûå ñåðâèñû, âêëþ÷àÿ Cryptomus, — íèêàêèõ ðèñêîâ íå îáíàðóæåíî. Ýòî îçíà÷àåò, ÷òî âàø «AML-ôåéë» — èñêóññòâåííûé è èñïîëüçóåòñÿ äëÿ äàâëåíèÿ.

Âàøè äåéñòâèÿ ïîëíîñòüþ ñîâïàäàþò ñ ìíîãî÷èñëåííûìè æàëîáàìè äðóãèõ êëèåíòîâ:
- òðåáîâàíèå KYC ïîñëå ïîëó÷åíèÿ ñðåäñòâ,
- ïðåäëîæåíèå «âåðíóòü ñóììó çà ìèíóñîì 5%»,
- ïðåäëîæåíèå «î÷èñòèòü» àäðåñ çà äîïîëíèòåëüíûé ïðîöåíò,
- èãíîðèðîâàíèå çàïðîñîâ è çàòÿãèâàíèå âîçâðàòîâ.

Âñå ýòè ôàêòû íàõîäÿòñÿ â îòêðûòîì äîñòóïå, è ÿ ïðèëîæó èõ ê æàëîáå.

Ñî ñâîåé ñòîðîíû ÿ ïåðåäàþ ïîëíóþ èíôîðìàöèþ â àäìèíèñòðàöèþ BestChange âìåñòå ñî ñêðèíøîòàìè, äåòàëÿìè òðàíçàêöèè, ïåðåïèñêîé è îò÷¸òàìè.
BestChange óæå íåîäíîêðàòíî áëîêèðîâàë îáìåííèêè çà ïîäîáíûå íàðóøåíèÿ, è ÿ îáåñïå÷ó ðàññìîòðåíèå ìîåãî ñëó÷àÿ.

Òðåáóþ âûïîëíèòü îáìåí èëè âåðíóòü âñþ ñóììó áåç íåçàêîííûõ óäåðæàíèé.

Passed KYC verification
Identical problem with the same exchanger
https://www.bestchange.ru/paymarket-exchanger.html?review=3523517.

I want to warn everyone about this exchanger.

After my transaction was allegedly flagged for AML issues, they forced me to complete a full KYC verification through Sumsub.
After I passed KYC, they replied that “the review usually takes up to 24 hours and refunds take up to 10 days.” But the moment I agreed to a 5% deduction, they returned the funds instantly — literally within minutes.

This clearly shows what their real goal is: they will invent any excuse — AML check, KYC, delays, “manual review”, 10-day refund periods — just to pressure you into accepting the 5% loss. As a result of this scam tactic, I am now forced to reissue my passport to protect my identity.

These are classic scam tactics disguised as compliance procedures.
Avoid this exchanger. They manipulate users and behave in a completely dishonest way.

Hello Michael,

The application has been paid in full. We have no financial obligations to you.

Sincerely, Paymarket.cc Administration

Hello,

Dear user, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.

Sincerely, administration of the BestChange exchanger monitor.

Hello Dmitri,

We are always available and ready to help you resolve your issue. For assistance, please contact us via online chat.

Sincerely, Administration of PayMarket

Hello Paymarket admin,
What does Administration of Global-Ex.cc have to do with this review?
I have already contacted administration of Paymarket and only got advice to inform the bank that I had used a cryptoexchanger. I can do it without contacting you and without your advice. I have already written about blocking card due to splitting payment and about ignoring my request via email untill this rewiew was written. All screenshots are saved and can be provided to the administration of the site. So what new assistance can you provide via this chat, except of informing bank myself?
I ask administration of the site not to remove this review. All proofs of splitted payment into 11 transactions, 10 and 486 roubles in the fewest and my attempt to contact the exchanger on the first day of blocking the card via paymarket online chat and email can be provided.

And more. One "proof" provided to me by the Paymarket administration (email with the information on completing the payment) has bank name as Gazprombank, while I used Raiffeisen. Another "proof" (screenshot from Paymarket website) sent to me after writting the review has no bank name at all. And they have advised me to bring such "proofs" to the bank! How can I provide screenshots on the issue?

Hello Leonid,

Please don't mislead users. You were warned before the exchange that we pay out funds through a payment system and ask you to confirm transfers with screenshots. You were then asked, "Have you received 5,050 rubles?" You said, "Yes, 5,050 have been received," and only then, 10 minutes later, you said no, you hadn't received them. Please be more careful in the future!

Sincerely, Paymarket.cc Administration

I have provided all the screenshots and it is not my fault that I have been mislead by your operator with the all coming in transactions of which there were about 20! Not client oriented service at all where with any minor inconvenience the client is blamed. In future your operators should not mislead their clients like I have been.

Leonid, No one misled you. When you created your request, everything was clearly stated: how many transfers there would be, the starting amount, and how the process would work. You were asked to take screenshots of the transfers, but you simply wrote the amounts in the chat. Learn to admit your mistakes.

Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.

Hello Oleg,

Your transaction has a high risk tag, namely Gambling: 10.80%. Processing such a transaction is risky for our exchange.

Instructions for refund have been provided to you.
We expect you to pass KYC verification.

Sincerely, Administration of Paymarket.cc

Claim is not solved. No answer where the Gambling have come from. This was clear transaction Credit Card-PayPal-TrusWalet-PayMarket.

Now they want all evidence where the money come from to buy crypto all transactions etc. This is nonsense.

Please refund my money!

Hello,

Unfortunately, according to the AML analysis performed, the cryptocurrency you sent is High Risk or associated with illegitimate sources such as Gambling, Mixing Service or marked with other high-risk labels.

In this case, according to the information security rules, the international AML/KYC policy https://www.bestchange.com/faq.html#frozen-transaction and the exchange service regulations, additional verification is required to consider a refund. You agreed to the rules and the AML policy of the exchanger when creating the order.

The status of your complaint is changed to neutral with the capability of commenting.

Sincerely, administration of the BestChange exchanger monitor.

Also, the do not want to verify their legibility. No license, no EIN, no address. It's kind of tricky to send all personal data and video to "nobody".

Hello David,

We did contact with u in chat.

Where is my money? Another 100 of questions, but no funds transfer.

This service is *** and needs to be removed from bestchange.com. I'll send an email with a proper request to bestchange will see what they gonna answer. I'll keep you posted.

Service provides very unprofessional customer service and doesn't send the payment to the receiver. They deleted the last part of our conversation in the LifeChat and doesn't reply to me in Telegram. Outstanding debt is 80,000 rubles.

David,
We are not responsible for creating applications with us outside their compliance with the regulations. Also, for trouble-free crediting of funds, it is worth immediately indicating the correct and working payment details, so that such situations do not arise. You should also adequately and without aggression communicate with technical support, which is trying to help you. Nevertheless, within the framework of customer focus - we met decision of compromise, although you do not have the opportunity to change the payment details in the regulated manner. Your application has been successfully paid.

Sincerely, Administration of Paymarket.cc

Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.

Hello Jbvoigt3,

Unfortunately, we do not issue requisites in ,,bots,, details are issued in the application window on the website after a request for their issue in the online chat. The operator promptly explained to you all the details of the exchange.

Sincerely, Paymarket.cc Administration

I think the PayMarket admin would do well to review the support chat script. If he thinks anything was explained, much less promptly or "all", it is clear the problem goes higher than just the support staff. Reviews, good or bad, are feedback to the sites performance. They take the reviewer's time. It is much easier for the reviewer to just find another more professional exchange. And, probably safer. And obviously that is PayMaker's preferred outcome.

And still no offer to explain why all 4 applications were rejected.