El-Change exchanger

Hello Dmitrii, your position is simple. You are a respectable person who exchanged your cryptocurrency for baht for personal expenses.
You are not deceiving anyone, and there are no questions to be asked about you. The funds will be checked, and any issues will be resolved, as the problem is not with the sender of the funds to your bank, but with a distant chain of transfers before you. However, the banking system in Thailand works in such a way that the entire chain of transfers is monitored. And for the duration of the investigation - (usually it takes no more than 7-10 days from the moment of the beginning ) the entire chain of accounts is temporarily suspended.
Please tell me the transaction number (which was requested from you) and whether the contact details of the cyber who is dealing with the issue have been issued?

Dmitrii, Please provide the transaction ID that was written in the bank and the initiating bank, as this will greatly speed up the resolution of this situation.

Thank you for the quick response! Could you please tell me where I can find this? The bank only provided the information that I sent to you by email just now, as well as what I sent earlier (the paper document with the data). Unfortunately, I can’t attach it here. Tell me please if need I can go to the bank today and ask for that paper, but what exactly I need to ask them?

Also, you misunderstood again, so I’m clarifying: the woman — specifically the woman who transferred the Thai baht — stated to the police that she did not receive the funds, and that is exactly why the police opened a criminal fraud case. Not someone else in the chain, but, as the lawyer said, this particular woman who is your intermediary in the chain.

Dmitrii, These data should be clarified directly with the bank. Please find out this information, then the situation will become clearer.

Dmitrii, Our payer has not exactly reported to the police, why the police say so - it is not clear yet! But the banking system in Thailand works in such a way that they track the entire chain of transfers. And for the duration of the investigation - the entire chain of accounts is temporarily suspended.

Got it! Directly to the bank. Tell me, please, what exactly I should say to the bank manager so he will give me the information we need?

Today we were at the bank, they showed us an example of what was needed. The bank refused to provide anything, saying they could only do so with police accompaniment or if there was a warrant from an investigator. They said they cannot just give out this information. In the end, we spent 2 hours there waiting and trying to figure out what was going on, but got nowhere.

We need at least some kind of confirmation that we are not involved. The lawyer said that the police need to be shown on what grounds this woman transferred the Thai baht, why she is a third party, and that she has no claims — at least something that would clear us from this case.

Please help, this case has been dragging on for a very long time, and I think staying here is already dangerous, just because I made an exchange.

Dmitrii, We have re-sent all the data for unlocking to the bank and the police.

Thank you very much for the new information! We sent everything to the lawyer, but she said that we need to provide a link where it’s possible to verify that the screenshots showing that this woman received cryptocurrency are not fake. Please send it, thank you!

The Laywer said that if a link is not possible because everything is inside the platform/app, then a screen recording or a video taken with another phone showing the transaction inside the platform/exchange should be acceptable. Because the police will treat a photo as potentially fake. Please prepare this, thank you!

I also need one more important thing from the exchanger: verifiable proof that the woman who sent the Thai baht actually received her cryptocurrency. Screenshots are not enough because the police consider them potentially fake. The lawyer and police require either a link where the transaction can be verified or a video recorded on another device showing the transaction inside the platform, including the transaction ID, the sender, the recipient, and the confirmation that the transfer was completed. This is necessary for the police. Thank you very much for your help and responsiveness, I really hope for your support because the situation is very serious and cannot be resolved without your cooperation.

Dmitrii, Hello! To resolve your issue, we have provided you with all the necessary information and evidence of the transaction's cleanliness. However, we have not received any confirmation from you regarding the data we requested. You have only sent a screenshot indicating that you are unable to access the app and the police's contact information, where they ask for the transaction's cleanliness to be verified in order to remove the account blockage (this information was provided by us).
The Case ID that we requested from you earlier is always provided by the bank to its customers when they are blocked. However, you have refused to provide this information as well.
We recommend that you provide the police with all the data that we have sent you to resolve your issue.

Thank you for the information you have provided, but once again, you are ignoring the fact that I have already sent this information.

1) You wrote: “We recommend that you provide the police with all the data that we have sent you to resolve your issue.”
I have already provided absolutely everything you sent me to the lawyer.
The lawyer says that screenshots can be considered fake, and they require a link / screen recording / video from your side showing exactly the same information you sent me as screenshots. The same data, but in a format that clearly proves it is not fabricated.

2) You say “I refused to provide this information” – this is false. I have never refused anything, and our message history clearly shows that I have always communicated respectfully and tried to do everything possible to resolve this matter quickly.

Here is what you requested, and what I have already provided:

You requested bank screenshots – I provided them.

You requested information about what happened at the bank on October 27 – I provided it.

You requested the police contact and all details given to me at the bank – I provided them.

You asked who mentioned anything about a refund – I described the entire situation in full detail.

You requested the Case ID – I asked you several times to explain more clearly what exactly this is and how I should request it from the bank. Many of these messages were ignored (including messages where you asked for information about October 27 or various codes that apparently were unrelated to our case, since you never answered my clarifying questions and did not return to that topic).

You finally provided an example of what the Case ID looks like. Since I did not receive a reply to my request for clarification on how to obtain it exactly, I went to the bank myself.

We were at the bank. They showed us an example of what you meant, but the bank refused to provide anything, saying that they can only release such information in the presence of the police or with a warrant from an investigator. They said they cannot simply give this information to me.
We spent two hours there trying to resolve this, but they still refused.
I argued with them, but they repeated the same thing: without police accompaniment or an official warrant, they cannot give this information.

I have already spent a huge amount of time collecting every piece of information I can. I am asking for your assistance in finally resolving this case, instead of receiving replies that ignore my questions and the facts I have already provided.

I genuinely appreciate your help in resolving this situation, and I am more interested than anyone in closing this case as soon as possible. This is why I am asking for what the lawyer (who is communicating with the police) specifically requested:
a video / link / screen recording or any non-screenshot format showing the exact same information you previously sent.
Not different information — the same data — but in a format that cannot be dismissed as a possible fake.

Dmitrii, We have previously provided you with all the information you need to resolve your issue. We are also waiting for the information we requested from you earlier.

Will you just ignore what I messaged above? What a nonsense... Reread my message, please and understand what I'm texting.

Dmitrii, You have previously been provided with all the data necessary to resolve your situation. We are also expecting the data that we requested earlier.

This is a public review, everything I write and everything you write is visible to everyone. Are you seriously just going to ignore everything I’ve said and pretend you don’t see it? What’s the point? I said that I’ve already sent everything, but the lawyer said the screenshots might be considered fake, and that all they need is the same information you already sent — but in a video.
Regarding the Case ID, I’m repeating again: the bank refuses to provide it without a police warrant or police presence.
What kind of surrealism is this? I gave you a detailed response, and you completely ignore it and keep repeating like bots: “We’re waiting for the ID and you’ve sent everything.”
Come on, real people can see all of this here.

Dmitrii, we understand you, but please provide the transaction ID that was provided by the initiating bank, as this will significantly speed up the resolution of this situation.

All right, you understand me so please read it once again (I will copy and paste what I already messaged you many times):

"Today we were at the bank, we showed them an example of what was needed (Like you sent the example). The bank refused to provide anything, saying they could only do so with police accompaniment or if there was a warrant from an investigator. They said they cannot just give out this information the case ID. In the end, we spent 2 hours there waiting and trying to figure out what was going on, but got nowhere." Once again, the bank refused to give usa Case ID, We were arguing, spent much time there, but they refused at all! I see you're saying they must — but they they simply kicked us out so we wouldn't hold up the line after some time of clarification. They absolutely refused to provide this without a police warrant or the presence of a detective right there on the spot, which is absurd, but I'm writing it as it is.

The situation has been dragging on for a long time. Please provide what the lawyer is asking for (a video showing that the photo is not fake).

Dmitrii, Can we get any evidence that our translation was the reason for the block? The case photo can be in this format https://disk.yandex.ru/i/cTkd4dk7jO3sOg

I swear that I have already sent you everything that I was given or told. I went to the bank several times, several lawyers called the police and tried to find out what was going on (they only speak Thai). I have done absolutely everything I could and provided all the information to you. Both the bank and the police told me that the problem is specifically because of your transfer from the woman Malivan. Use common sense — why else would I be asking you for confirmation that the photo of this transaction is not fake and that she actually received everything? Again, it’s not only about the account being blocked — there is also a criminal fraud case with the police specifically involving this Malivan who sent the money (supposedly she did not receive her cryptocurrency).

If she really received everything, I absolutely do not understand why you refuse to provide a video just like you provided screenshots. It’s so simple, and these are exactly the proofs the police need.

Dmitrii,We need to make sure that this transaction is the case. To do this, we ask you to provide this information. To also perform a check on your side. We should try to check with the police.

But how can I provide you with information if they won't give me anything else, no matter how hard I try? The bank said it was because of this transaction, and the lawyer who contacted the police said it was because of this, and that the woman filed a complaint and that a criminal case was opened. This is absurd.

Dmitrii, We need any evidence that the case exists. We only received a photo of the app and a piece of paper with the police's phone number. We're asking for either a photo of the case or the case ID, anything that confirms the existence of the problem. We can't do anything until you provide us with this information.

Dmitrii, Could you please tell me if you've managed to do or find out anything?

Hello! The Thai police were not so easy to arrange a meeting immediately. We negotiated a time because their station is very remote and they want us to go there and only there. The meeting is set, I hope we can resolve everything soon, and of course, I'll keep you updated.

Dmitrii, OK, we are waiting

Hello! The lawyer was at the police station for two days straight, interrogated. We provided everything you gave us. The result is complete chaos. They said the woman who transferred money to Malivan is the scammer, and the victim is someone else. They told us to just wait, wait, and wait. They also didn't provide the case number, saying it's their private information. It's a completely nonsensical situation.

Hello Igor,
We have provided you with all the information you need to solve your problem, and all you need to do is provide it to the police.

I have to contact the police?! For what YOU have done, not me, right? So now this is my liability, NOT YOURS?!

Igor, We have not filed any reports with the police against you, and we have provided you with all the necessary information to ensure that the transaction is clean.
However, you have not provided us with any information about your involvement in the case or your position in the chain.
Despite this, we have provided you with all the necessary information to ensure that your accounts are unlocked, as the transaction was clean.
However, you have consistently refused to take any action, and you have only responded with threats and insults.

So now you just start to quote your emails on here? No problem, I can also go that. Case number
***
Chang Phueak Police Station, Chiang Mai Province
Police Lieutenant Natdanai Srikamsuk, telephone number ***.

Igor, All the data for solving the issue with the police about the purity of the transaction and our non-involvement in it has been provided to you. Please provide this data to the police and your issue will be resolved. You have also been asked to provide the number of the fan lock (chain of locks) and the transaction for which you were blocked. However, you have categorically refused to do anything (provide us with the data or to the police) and have only continued to insult and threaten us.

Your non involvement? You provided the service, you are responsible for the transaction, I forwarded the police case details to you—it's you who has to contact the police. The fact that you don't have a license to work in Thailand isn't the client's problem (mine).

Igor, We have provided you with all the information you requested.

Sure, now you can start to solve the problem created by you.

Igor, Provide the data in the fan lock (chain of locks) and the transaction for which you were blocked. Also provide the data that you sent the confirmation of the transaction frequency to the police.

I shared all the details via email, so now you conact the police and explain your view of the pronlem.

Igor, The request was successfully processed using the details you provided, and the funds were withdrawn and the account was closed on 26.09. Despite the fact that you violated the rules of the exchange service, we have provided all the necessary information.

The only thing you can do is contact the drop and your mediator now — reply me with the result, stop answering here so just to close the the issue temporarily I won't stop posting.

Igor, We have provided all the information you need to solve your problem. You are the one who does not want to solve your problem and only threatens and insults us.

So you can at least start to do something, I wait for the result.

Igor, As we wrote earlier, we have provided you with all the necessary information to solve your problem. It is you who does not want to solve your problem and only threatens and insults us.

I ask you clearly — contact the drop, I don't have his contact details.

Igor, We have provided you with all the information you requested. However, we would like to remind you that you have not provided any information about the reason for the blocking of your account and the number in the chain.
We recommend that you contact the police to resolve this issue, if it is indeed a problem.

You sent me screenshots from Binance — so you are able to contact the drop. Do that.

Igor, As we wrote earlier, we have provided you with all the information you need to resolve the issue you have described, if there is indeed an issue, as you have not provided any evidence of the transfer that caused the account to be blocked or the number in the chain.
If you have a problem with the police regarding a transfer, we recommend that you provide them with the details of the transaction to ensure its legitimacy.

The drop asked the full refund, what do you mean that i didnt provide anytging? is the police case not enough for you? and the marks from the bankanager in the bank book of which transactions are suspicious? liars. Contact your drop now.

Igor, The application was successfully completed on the details you provided on 18.09, after which you withdrew the funds and closed the account.
You refuse to provide evidence of the transfer that prompted the police to investigate you and the number in the chain of custody. We have previously provided you with all the information about the cleanliness of the transaction. We recommend that you provide this information to the police and find out what the actual problem is.

Contact the drop and the police and Binance, since you did the transaction though your mediators.

Igor, Provide the data that we have requested from you. Also provide the police with the data that we have provided to you (if they have asked you for anything) .
If the police send us a request based on your application, we will also provide them with all the details of the transaction.

Ok, how police can contact you?

Igor, Like any other user, the police can send their request for information to our email address listed on the main page of the website.

I want you to send it to me here.

Igor, All the data was transferred to you a week ago, and we recommend that you transfer it and resolve your issue.

You don’t really hear me do you? Send me your contact details here so it’s public so police can contact you.

Igor, The data is listed on the main page of the website, and you can also contact us via this email address.

So you want list it here right?

We ask the administration of BestChange to remove the "claim" status from this comment.
The client has successfully received and withdrawn funds. He has reported a problem and does not provide any evidence, but we have provided all the information necessary for him to understand and resolve the issue, despite the client's violation of the rules. For reasons unknown to us, the client refuses to take any action and instead writes threats and insults.

I therefore ask the administration of the Bestchange to keep the claim as I can’t attach documents here, but everything was shared with them via mail. El-change also refuses to contact police or their drop to handle the situation whatsoever. The police will contact them via Òåë: *** e-mail: support@el-change.com
And then I’ll report here what the process is going on with them.

We are still waiting for you to provide evidence of the transfer you are having problems with and the number in the fan chain.

Oh yes, you don’t know that? I sent money to a friend, order *** 50,000thb from Ms Kanyanat. Photos of closed account and details of the commenced police report were shared via email.

Igor, You have only provided a screenshot of your withdrawal and account closure, and you have requested application data. We have provided you with all the necessary information. Unfortunately, we do not know why you are not taking any action to resolve your issue.

Me neither, I don’t know why you don’t do anything. My lawyer is already on the case for a week, and I just try to get more actions from you. Which you don’t do. Why just don’t you do what I ask you to do, to help me? Contact the drop, contact Binance, and send screenshots to me.

Igor, We provided you with all the data and screenshots on the 15th of October.

You don't provide them yourself to solve your problem.

I want you to participate in the process as the money you send me are unavailable, an I wrong in asking for this?

Igor, The application has been successfully completed. You have successfully received and withdrawn funds from your account. We provided the information you requested on the 15th of October.

Yes, but then all the bank accounts were frozen because of your drop. I have frozen equivalent of 50k of tether. Do you think i have time to text all these messages here? no. I write it here because it’s n urgent matter for me, but you don’t understand it and you don’t want to participate. I’m telling you — contact the drop, ask him what’s the problem. Reply me that you’re going to do this, that’s it.

Igor, We do not understand why you have not sent the data confirming the purity of the transaction to the police for 10 days, and you have not yet provided us with the data that led the police to investigate you and the number in the chain.
We recommend that you provide the data to the police to resolve the issue.
Despite your violation of the service rules, we have taken all necessary steps to assist you.

My lawyer and police are working on the case. Once I have any news’s I let you know here. Meanwhile, I want you to contact the trip as you have the contact and I don’t. Is it that difficult to understand? You have the chat box on Binance, just do it. Hours wasted just for one little thing.

Igor, All the data you requested has been provided by the exchange service.

Contact your drop now.

Igor, The exchange service is not financially responsible to you. You have successfully received and withdrawn funds.
All the information related to your issue was provided to you 10 days ago. You have not provided any of the evidence that we requested from you. We recommend that you submit the provided information to the police to resolve your issue.

Contact your drop now. All my funds are frozen.

I provided all the evidence, if you don’t believe me — call the police officer, I shared all the data. But you don’t want to don’t you? Because you are illegal on Thailand, no licenses whatsoever.

Igor, You have successfully received the funds and withdrawn them from your account, as evidenced by the screenshot of your account that you provided earlier.
All the information has been provided to you, and you can share it with the police. We do not know why you are not taking any action. You have not provided any of the evidence that we requested from you. If the police make an official request regarding this application, we will provide them with all the evidence to ensure that the transaction is legitimate.

Contact your drop.

Igor, Your application has been successfully completed, and all the necessary information has been provided to you to resolve your issue on the 15th of October.

The drop should sue you, not me, contact your drop.

Igor,
On our part, the application has been successfully completed in full for the details you specified. All the data on the purity of the transaction has been provided to you, but unfortunately you are inactive and do not provide anything to the police to resolve your issue. You also do not provide us with any data about which transfer you have a problem with and the number in the fan chain (blocking chain)

Contact your drop.

Igor, We ask the BestChange administration to remove the status of "financial claim".
The client successfully received and withdrew funds. He reported a problem and did not provide any evidence, but we provided him with all the information necessary to understand and resolve the issue, despite the client's violation of the rules. For reasons unknown to us, the client refuses to take any action and instead writes threats and insults.

As I said.

We ask the BestChange administration to remove the status of "financial claim".
The client successfully received and withdrew funds. He reported a problem and did not provide any evidence, but we provided him with all the information necessary to understand and resolve the issue, despite the client's violation of the rules. For reasons unknown to us, the client refuses to take any action and instead writes threats and insults.

Read claim above.

We ask the BestChange administration to remove the status of "financial claim".
The client successfully received and withdrew funds. He reported a problem and did not provide any evidence, but we provided him with all the information necessary to understand and resolve the issue, despite the client's violation of the rules. For reasons unknown to us, the client refuses to take any action and instead writes threats and insults.

Renewing claim.

Hello,

Dear user, we have requested the necessary information from you via email. Please check it.

Kind regards, BestChange administration.

Igor, Your friend needs to find out what place he has in the chain and the transaction number, this is the most important thing.

You need to investigate in detail. Since returning the funds means admitting guilt, and there is definitely no guilt on the recipient's part. Therefore, you should not return the money. To do this, you need to know your place in the chain of transfers.

The police understand everything, and if you are not the first in the chain, you need to provide proof of the purity of the transaction (a screenshot of the transaction, a check for the operation, and a transaction in crypto), and they will not have any questions. They will deal with who is really to blame.
In the correspondence, all the details are discussed, white exchange.

The sender is a 1st person, the name on the exchange coincides with the name of the sender in the bank.

***

Please pass this data to your friend, and ask him to send the entire text with screenshots to Line, a local messenger. Also, let him include our email address support@el-change.com so that they can contact us if necessary.

Igor, hello, could you please tell us what stage the transfer of the documents we provided you is currently at?

Igor, hello, please tell me, has everything been resolved?

The police report was sent both to the bestchange and the exchanger mails for further clarificarions.

Igor, Hello, the letter says that the police are asking for the data that we have. We have already sent you the list! Please give it to them! The sender is a 1st person, and the name on the exchange matches the name of the sender in the bank.
***

Igor, hello, please tell me, has everything been resolved?

Hello dear customer,
We have not received payment from you. The check you provided during the verification process is not valid. You have refused to provide the original check from T-Bank to our email address, so we cannot verify whether the transfer was made and why the funds have not been received. The request has not been canceled, and we are still waiting for you to confirm or receive the funds.

It is not possible to send a check on behalf of the bank.. the app asks you to provide your email.

We will send the data you provided to our bank's support team to determine whether the transfer was successful and why the funds were not received. Once we receive a response, we will inform you. Once the funds are successfully credited, your request will be processed immediately.

Waiting...

Payment has been received, and the order has been successfully completed using the details you provided!

Hello,

Dear user, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.

Sincerely, administration of the BestChange exchanger monitor.

Hello Georg,
In order to advise you correctly, the support operator asked you clarifying questions, unfortunately we have not received an answer from you.

The question is as simple as possible. The answer should be the same. Instead of being clever, you should talk business.

Now they want me to create another email and send screenshots and so on. Am I a slave to your platforms BestChange? Am I really obligated to do all these for something that is not my fault?

This is the last time I will be using BestChange.

Created new email address sent again, did not work. Now created a gmail and resent now.

After this exchange is done I am saying goodbye to this BestChange. Waste of my time and energy.

Refund received with the expense of more than 1 hour of waste of my time. I herby confirm this was my last exchange here. This service certainly has more slaves to deal with and I refuse to accept commands.

I demand a full refund immediately. This is not the first time I have used this exchange office. Why did you allow me to use your service before? This is blatant hypocrisy.

Hello Matteo,
We are very sorry about this situation, but a high-risk tag, Stolen Coins (Stolen Coins) was found in your transaction during verification - unfortunately, we cannot accept transactions with such tags, which is why a refund was made minus the commission.

This exchange office makes fun of users. They wouldn't accept my new wallet? The address I opened 10 minutes ago? This is really a big bullshit.

Matteo, Your new address contains high-risk flags (Stolen Coins.)

You're not honest. All other exchange offices accept my wallet, but not you. You're lying.

I am waiting for a refund.

I am waiting for a refund. The problem continues.

Matteo, Two refunds have been sent to you.
You have also been provided with all the data for verifying your transactions by email. Please review them!

I got the refund, but do not use this exchange office. They are ridiculous... They confiscate your money for nothing.

Hello Lerasodita,
Your application has been successfully completed, we apologize for the delay