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ExchangeX exchanger
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| Status: | active | ExchangeX reviews: | 02141426 | |
| Exchange rates: | 251 | Volet TS: | — | |
| Reserve: | $91 806 547 | Perfect Money TS: | — | |
| Age: | 16 years 11 months | WebMoney BL: | 1969 | |
| On BestChange: | 16 years 7 months | MyWOT rating: | 3.0 | |
| Country: |  |
Georgia | Forums: | — |
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When creating a financial claim, please make sure that the exchange regulations specified on the website ExchangeX have been violated and that you haven't received funds for the order. Please note that the claim may be turned down in the following cases:
Be sure to indicate the exchange order number. It will help the ExchangeX administrator resolve the problem more quickly. If you didn't like the ExchangeX's service and want to write about it, use the Comment review type. |
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Add a comment:
| Xiaomai |  |
103.43.162.* | April 13, 2025 01:33 |
As described, no shenanigans, you pay the fee and you get exactly as described, would recommend.
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| Durrani Khan |  |
23.106.56.* | April 3, 2025 09:28 |
Excellent Customer Support
"I had an issue with my first transaction, but [ExchangeX exchanger]’s support team resolved it quickly and professionally. Their rates are competitive, and the platform is easy to use. Trustworthy service for international payments!"
"I had an issue with my first transaction, but [ExchangeX exchanger]’s support team resolved it quickly and professionally. Their rates are competitive, and the platform is easy to use. Trustworthy service for international payments!"
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| Daniel |  |
105.172.86.* | March 23, 2025 16:42 |
I highly recommend ExchangeX.biz! They are fast and reliable for transfers, and their support team is excellent. I will definitely use their services again.
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| Francisco Javier Contreras Rodrguez |  |
85.203.32.* | March 21, 2025 17:13 |
I completely recommend this service, everyone was so kind and nice, it was pretty fast, of course I will continue using their service.
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| Artur |  |
109.81.161.* | March 11, 2025 09:27 |
Great service, quick and safe. Will continue to use for sure!
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| Kirill |  |
77.64.146.* | March 3, 2025 16:08 |
Everything went fast and easy.
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| Daniil |  |
57.129.40.* | February 22, 2025 21:55 |
They work very quickly. Helped with everything. Best service.
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| Alii | |
95.90.1.* | February 19, 2025 23:08 |
They are very honest, they respond quickly, I recommend them.
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| Ivan | |
173.52.223.* | January 26, 2025 15:03 |
Amazing service! Fast and easy transfers. Thanks.
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| Ali |  |
202.153.80.* | January 22, 2025 03:41 |
Recommend them trustworthy honest exchange. Excellent service.
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| Matthew T |  |
172.97.208.* | January 16, 2025 23:01 |
A great website, fast delivery. Higher fees but I'm willing to pay the extra to feel safe with my exchange.
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| Ayoub Mouazzib |  |
197.146.22.* | January 10, 2025 12:26 |
An honest website and an excellent first experience I will continue to deal with you.
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| User |  |
183.78.115.* | January 8, 2025 09:25 |
Suprise really fast deliver when I just order after 1 hour all is delivery.
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| AbdElSalam Gebrel | |
148.153.233.* | January 3, 2025 02:47 |
Fast, easy.
It's first time to exchange with them, and I'm glad because service is very good.
It's first time to exchange with them, and I'm glad because service is very good.
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| Andre | |
45.49.45.* | December 30, 2024 11:48 |
So glad this service worked as well as it did!
I was skeptical at first but after completing the onboarding process, my partner in Russia finally got some money that I was able to have sent! I am glad this service exist and will definitely use again!
I was skeptical at first but after completing the onboarding process, my partner in Russia finally got some money that I was able to have sent! I am glad this service exist and will definitely use again!
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| Ar |  |
77.71.56.* | December 21, 2024 10:00 |
The following comment may have been left to discredit the exchanger's image and reputation
Trash service, they asking SS from paypal with all payments, I have bussiness paypal and they want INFO about my customers. Time wasters.
| ExchangeX admin | December 21, 2024 12:40 |
Hello Ar,
You have provided an incorrect exchange number, provide correct so we will able to check your situation. Via your email also nothing found. Thank you.
You have provided an incorrect exchange number, provide correct so we will able to check your situation. Via your email also nothing found. Thank you.
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| Manal |  |
188.53.62.* | November 22, 2024 22:11 |
They helped me and it was easy. I will deal with them again.
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| Viktor |  |
51.158.187.* | November 2, 2024 15:50 |
Liked the service. It was quicker than promised and than i expected.
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| Anna |  |
144.64.54.* | October 31, 2024 11:10 |
Money did actually been transferred within 48 hours from Sberbank Rus -> euro Paypal. Nice and responsive support.
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| Christine |  |
38.253.18.* | October 20, 2024 23:03 |
Very thorough and complete security. Once all steps completed, the transfer was quick.
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| Nazar |  |
193.33.39.* | October 14, 2024 06:23 |
I think this service is fast only for big amounts and for their clients, anyway i got my money in 30 hours and we did all security needs in first 10mins with the support team, yummers.
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| Aleksei | |
94.134.226.* | October 10, 2024 09:56 |
Good service. Fast. Reasonable compliance.
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| Bran |  |
94.237.14.* | September 30, 2024 14:02 |
Fast, easy, reliable — super satisifed & hopefully first of many transactions.
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| Gleb |  |
78.58.234.* | September 25, 2024 22:45 |
Horrible! They don't make transaction at all! They asking me stupid questions about me and about recipient, I'm answering, than they asking same questions again!
| ExchangeX admin | September 25, 2024 22:48 |
Hello Gleb,
Because of third parties involved in the current exchange, we should check a situation with all details.
Because of third parties involved in the current exchange, we should check a situation with all details.
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| Alex |  |
176.222.53.* | September 24, 2024 15:21 |
According to the information available, the exchanger has no financial obligations to this user
Horrible service. As I previously said they don't answer direct questions, which leads to asking them again and again. Not professional – they send me irritated emojis. And today I see that they banned me. On the question why they send a generic answer with no explanation. Highly discourage to use them.
| ExchangeX admin | September 24, 2024 15:33 |
Hello Alex,
Because of conflict with you in January 2024 we can not accept new exchange requests from you. Thank you for understanding.
Because of conflict with you in January 2024 we can not accept new exchange requests from you. Thank you for understanding.
| Alex | September 24, 2024 15:59 |
It's not a conflict, don't gaslight, I needed info about the commissions and you avoided giving it (you did only after a million of repeats). Don't thank me, cos I didn't understand.
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| Ben | |
5.181.23.* | September 12, 2024 05:02 |
Profanities and abusive language were removed by the monitor's administration
Collected a lot of information, but I would rather fill it all out and make a video to get confirmed rather than get *** by someone who doesn't take down any info. So in the end 5 stars. Look forward to the next interaction!
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| Tatiana |  |
83.139.133.* | August 11, 2024 16:16 |
Fast service! Will contact with the service again!
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| Cody | |
174.198.71.* | July 12, 2024 14:28 |
Fast, professional service. Will use their services again in the future.
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| Khalaf Mohamed | |
95.186.126.* | June 30, 2024 12:16 |
We have been dealing with an honest website. We wish you success.
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| M Jean Michel | |
176.195.159.* | May 17, 2024 06:03 |
Aprs une procdure d'inscription longue et laborieuse que j'ai trouve pesante mais ncessaire puisque le controle s'effectue une fois pour toute, le transfert s'est effectu rapidement, les personnes sont agrables et bienveillantes et la patience est indispensable dans les 2 sens, je les remercie.
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| Erik Baldwin | |
174.249.147.* | May 15, 2024 12:59 |
Great website and service. It was fast and simple. It is nice to use. Thank you!
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| Valerie |  |
185.99.139.* | April 24, 2024 14:24 |
The review is being checked by the monitor's administration
Bad customer support. Rude reply from Karina. Like I annoyed her while I tried to understand how to exchange. It was my first and unlucky experience at Bestchange. Will try another service here.
| ExchangeX admin | April 24, 2024 16:01 |
Hello Valerie,
I have checked your exchange request and found, that you placed 3 different exchange requests at the same, so our specialist asked you to provide full info about your situation.
I have checked your exchange request and found, that you placed 3 different exchange requests at the same, so our specialist asked you to provide full info about your situation.
| Valerie | April 24, 2024 17:59 |
I provided all the info by email yesterday and I can send a screenshot where Karina wrote that I should stop to write in all my requests (I tried to communicate with operator that to learn out how to exchange)
| ExchangeX admin | April 25, 2024 11:22 |
Valerie,
1nd exchange request: no answers from your side
2nd exchange request: 2 answers from you, that you provided info via email (on what email? why? why not in the exchange request? etc.)
3rd exchange request: 1 answer from you, that you provided info via email; 2 answers from you without requested information; 1 answer from you with info, that you will add a negative feedback.
And no info from your side for the exchange, just a conflict and negative feedback.
Recheck it please.
1nd exchange request: no answers from your side
2nd exchange request: 2 answers from you, that you provided info via email (on what email? why? why not in the exchange request? etc.)
3rd exchange request: 1 answer from you, that you provided info via email; 2 answers from you without requested information; 1 answer from you with info, that you will add a negative feedback.
And no info from your side for the exchange, just a conflict and negative feedback.
Recheck it please.
| Valerie | April 25, 2024 11:29 |
So why you didn’t replied with offer to help to all 3 requests at your website? You see that I’m a new in that service. You are sending me emails, I’m replying to them asap. You are ignoring my email replies, not answering appropriately at your website and then you are writing me to stop. Totally unprofessional service!
| Valerie | April 25, 2024 11:32 |
Do not gaslight, please. Now is my turn to tell you stop. You started it.
| ExchangeX admin | April 25, 2024 11:36 |
Valerie, in every of your 3 exchange requests we asked you a questions about exchange. And asI said in answer 25.04.24 14:22 UTC+3 here, no info received from you. Recheck it please.
| Valerie | April 25, 2024 11:46 |
I wrote you that I sent the info by email. By the way your website is difficult to navigate for mobile phone. Of course I was lost when I tried to communicate at your website and you told me to stop.
| ExchangeX admin | April 25, 2024 12:08 |
Valerie, all texts/files from email are added to the according exchange request. Nothing was received from you by our system.
| Valerie | April 25, 2024 12:17 |
I replied to your emails, which your system somehow sent me. As I understand by your texts there are requests limit for every customer?! Sorry, if I did an empty request (that’s because I tried to communicate with you at your difficult to navigate website).
| ExchangeX admin | April 25, 2024 12:19 |
Valerie, 3 exchange request in one time is very stranged. Because of it our staff askedd you additional information about your situation with exchange request.
1 exchange = 1 exchange request, not 3...
1 exchange = 1 exchange request, not 3...
| Valerie | April 25, 2024 12:21 |
Please, improve your website interface!
| ExchangeX admin | April 25, 2024 12:23 |
Valerie, provide us all your wishes by points, we will review it. We opened for upgrades/updates. Thank you.
| Valerie | April 25, 2024 12:24 |
Strange that it is a punishment by rude reply, if a customer make an request by mistake, trying to contact you.
| Valerie | April 25, 2024 12:27 |
1) Difficult to contact you
2) Impossible to understand your website navigation
3) rude reply to a new customer (please, offer your help with patience)
The end and good luck!
2) Impossible to understand your website navigation
3) rude reply to a new customer (please, offer your help with patience)
The end and good luck!
| ExchangeX admin | April 25, 2024 12:30 |
Valerie,
1. There are 6 your answers and 12 our answers in your 3 different exchange requests.
2. Full info about problem plz with all details.
3. I have checked your exchange requests and not found a rude answers. Answer in exchange request with a quote of a rude answer, we will check it.
1. There are 6 your answers and 12 our answers in your 3 different exchange requests.
2. Full info about problem plz with all details.
3. I have checked your exchange requests and not found a rude answers. Answer in exchange request with a quote of a rude answer, we will check it.
| Valerie | April 25, 2024 13:33 |
The quote: “Stop to write in all requests. And wacko smile.”
After I wrote that “I gave the answer by email yesterday, please check your email”
Is this an offer to help?! This is a rude response for a struggling customer!
After I wrote that “I gave the answer by email yesterday, please check your email”
Is this an offer to help?! This is a rude response for a struggling customer!
| ExchangeX admin | April 25, 2024 13:49 |
Valerie, before of this our staff added a following answer
24-04-2024 16:59:30
Dear Valerija!
Please clarify in details why did you make the same requests?
This makes it difficult to check your requests and the processing time increases.
* To change the exchange amount: You need to click opposite the amount -> (change)
You do not need to make the new request for this!
If you need any help, please get in touch.
Thanks
Kind regards, Karina
And after that our answer you open a new third request and add an answers to 2 existing requests... 3 total. Then our staff asked you to stop write to 3 requests at the same time.
24-04-2024 16:59:30
Dear Valerija!
Please clarify in details why did you make the same requests?
This makes it difficult to check your requests and the processing time increases.
* To change the exchange amount: You need to click opposite the amount -> (change)
You do not need to make the new request for this!
If you need any help, please get in touch.
Thanks
Kind regards, Karina
And after that our answer you open a new third request and add an answers to 2 existing requests... 3 total. Then our staff asked you to stop write to 3 requests at the same time.
| Valerie | April 25, 2024 13:53 |
Obviously this is unprofessional response!
For the future info from Google.
What is an example of bad customer service?
Bad customer service is when a customer feels their expectations were not met. According to our Trends Report, the top indicators of poor customer service include long wait times, an automated system that makes it hard to reach a human agent, and having to repeat information multiple times.
For the future info from Google.
What is an example of bad customer service?
Bad customer service is when a customer feels their expectations were not met. According to our Trends Report, the top indicators of poor customer service include long wait times, an automated system that makes it hard to reach a human agent, and having to repeat information multiple times.
| Valerie | April 25, 2024 13:53 |
The last sentence is important.
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| Adrian Santos | |
24.63.68.* | April 14, 2024 16:19 |
Really good service and fast response! I trust them a lot, use this service for the best way to exchange!
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| Nik | |
62.28.70.* | March 19, 2024 23:22 |
Fast, affordable and reliable service.
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| Kompaker | |
46.16.122.* | March 17, 2024 06:25 |
Good service, just need to read and follow the instructions.
Also Telegram bot os very usable.
Also Telegram bot os very usable.
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| Buggy |  |
188.138.147.* | March 10, 2024 18:36 |
Good service.
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| Ossama folham | |
159.203.9.* | March 8, 2024 14:46 |
Good service.
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| Ahmed | |
213.183.48.* | February 29, 2024 17:01 |
I order many times but lately they improve becomes better faster then before and friendly i recommend.
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