ProstovCash exchanger

Hello Donal Harford, due to the specifics of transaction processing, the time for funds to be credited to Payoneer wallets can range from a few minutes to several hours. At the moment, your request has been processed and the funds have been successfully sent. If you still have any questions, please contact us by email or online chat.

Hello,

Dear user, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.

Sincerely, administration of the BestChange exchanger monitor.

I received the funds. Thank you so much!

Regards,
Donal.

Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.

Hello Guelord Nash KABANGU,
As previously reported to you in the technical support of the site, we see that your funds have returned to our wallet and have repeatedly asked you to contact us by mail to provide details for a refund or new details for sending funds.
Please contact us in any way convenient for you to resolve this issue.

I just sent you the email whose purpose contains the order number, the bottom contains the reasons why, I seek the reimbursement and the paid address ˆ that can use you to return the funds.

Guelord Nash KABANGU, As we replied to your email, the funds on your request were returned to the specified details.
Thank you for contacting us.

Yes, I confirm that I have received the funds that have been reimbursed to my account. Thank you for solving the situation.

Guelord Nash KABANGU, We are always happy to help.

Hello Ahmed Farid Azizi!
All transactions on our website undergo automatic AML verification, which we inform you about on our website before starting the exchange, as well as in the exchange rules that you agree to.
In accordance with the rules of our service, "10.5.1. The Platform has the right to request the Client's identification if the online wallet address of the Client participating in the exchange is associated with the following concepts: Mixing Service, Illegal Service, Fraudulent Exchange, Darknet Service, Darknet Marketplace, Ransom, Scam, Stolen Coins."
Your transaction has a high level of risk, so in order to receive a refund, you need to complete identity verification. After that, a refund will be made minus the transfer fee.

No high risk transactions.
I traded with other companies dozens of times with the same bitcoin wallet. Why didn't I have problems with them?
I have already sent you the necessary documents.
I want to verify more securely, there are secure companies for KYC on my phone. I verified my identity on many sites with these companies in 2 steps. You rejected my identity that I uploaded to your site.
Moreover, your site does not even have an encryption method. You register identity with your regular hosting, so it is important to verify with third-party intermediaries. But I uploaded it to your site anyway, everything is written clearly, the site name, my name, the date..

Ahmed Farid Azizi, the risk level of your transaction is 100%, you can verify this yourself using the AML verification platforms. The verification requirements are specified in the personal account in the "Verification" section. Please upload a photo according to the requirements specified on the website, after that a refund will be made.

Since gambling is prohibited in my country, I made payments with a wasabi wallet. I guess that's why you call it a risky transaction, but why did other companies not mind? and there large holding companies with passport verification.. I want to verify with these. It automatically provides instant practicality. I used this company to make it easier for me, but it caused difficulties.

And you asked me to write a long text on the ID card, my friend warned me never to write a long text. Only website, date and signature are sufficient. Because writing long texts may cause fake documents to be prepared with my handwriting. I learned that artificial intelligence can make many fake transactions by imitating my writing. That's why I did everything I could, but you didn't.

Also, if my transaction is risky, you don't even need to exchange for me. You can return the payment you received to the same address. This is what it should be, right?

Ahmed Farid Azizi, the required text consists of one sentence and contains only information that you are being verified on our website. We do not understand what a long text we are talking about. There is nothing complicated in this verification, it takes 5 minutes of your time. As previously reported, your transaction has a high level of risk. According to the rules of our service, which you agree to before making an exchange, refunds are made after identity verification.

You always tell me the same things, go and learn to work with decent authenticator companies. Don't lie on my money with the excuse of KYC. Or return the money back to the same wallet.

learn to work with withpersona, so that users can authenticate securely. until then I will never send you information.

Now I know you will say similar things again, because the red negative comment here is bothering you.

Ahmed Farid Azizi, when creating the application, you confirmed that you have read and agree with the exchange rules and the AML/KYC policy.
All information about the AML check is listed on our website. We do not work with funds of similar origin.
The refund will be made after passing the identity verification.

Hello,

Unfortunately, according to the AML analysis performed, the cryptocurrency you sent is marked with high-risk label Mixing Service — 99,8% (screenshot: https://bc.to/UBXW3b ).

In this case, according to the information security rules, the international AML/KYC policy https://www.bestchange.ru/faq.html#frozen-transaction and the exchange service regulations, additional verification is required to consider a refund. You agreed to the rules and the AML policy of the exchanger when creating the order.

The status of your complaint is changed to neutral with the capability of commenting.

Sincerely, administration of the BestChange exchanger monitor.

Hello user,
All your applications on our website have been successfully processed. We have no obligations to you.

Hello,

Dear user, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.

Sincerely, administration of the BestChange exchanger monitor.

Order 17143034428918 was closed and rejected after receiving my payment of 153000 rubles.

No payment was received from you for this application. Please contact your wallet support if the funds have been debited.

Bestchange admin I've sent you receipt.

Please send details about transferring funds to our email help@prostocash.com

Why is ths keeps getting resolved when its not!

Please write to wallet technical support regarding this transaction. We have not received payment for your application.

Hello Dennis! Your application has been successfully processed. The funds have been sent to the provided wallet.
We apologize for the possible delays.
If you have any additional questions, please contact us in any way convenient for you.

Hello Brent Hanson,
At the moment, the payment is being processed by the bank. Please contact support by writing to help@prostocash.com or via chat.

Brent Hanson, Your application has been successfully processed and funds have been sent in full.

Hello,

Dear user, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.

Sincerely, administration of the BestChange exchanger monitor.

The recipient did receive the money after an unusually long delay. It is my belief that there were never humans involved in resolving he problem, but that I was communicating entirely with AI chatbots, both with Prostocash, and the ProstoCash admin here on this thread. This should be a warning to users that they may never find a real person to help them when something goes wrong.

Dear Brent Hanson, all your requests to support and email are reviewed by the operators or the administrator. For our part, we do our best to ensure that you receive the transfer on request as soon as possible. Unfortunately, according to the application you indicated, there was a delay in processing on the bank's side, from which, unfortunately, no one is insured.
This is not the first time you have made an exchange on our website and you should understand that all applications for which payment has been received from you have been processed and funds have been sent.
If you have any questions, you can always contact us in any way convenient for you.
Have a nice day!