ProstovCash exchanger

Hello, Joe Oliver!
We are sorry that you have formed such an opinion. The card verification procedure is a prerequisite on our website for making an exchange. Unfortunately, the card details in the photo that you provided are unreadable, the photo must comply with the verification conditions specified when creating the application.

Hello Zbigniew, unfortunately, we do not see your requests for making an exchange on the website and requests. Please describe your situation and question in more detail. Our support staff is always in touch. You can contact us via online chat, telegram, or email. Please contact us in the most convenient way to solve your problem.

So I gave you another chance — this time you (or some colleague of yours) stated, that Google Mail is blocking your service. Rather weird „explanation” IMHO. You (or your colleague) suggested to use some other e-mail service. I politely made a request to get that „code” typed into chat window, simple. It would be the simplest solution at all. Well I got no more answers, being completely ignored.
So in the end I indeed tried other e-mail address — not from Gmail — and of course I didn't get that „code” neither. So every possible e-mail service under the sun is „blocking” you, it seems.
And if you try to state again, that „there was no request” on my side, this time I made a screenshot. Anyway good bye, not going to use your service, if you treat your customers like this.

Dear Zbigniew, unfortunately, the absence of a letter depends on your mail service. We cannot directly influence this. Please check the Spam folder.
Please specify which code you need and for what purposes? Since it is possible to make a currency exchange even without registering an account, if that is what you are worried about.
Of course, there is no way we can provide you with the email confirmation code in the chat, as it is needed specifically for email confirmation.

„You cannot influence this”? Then why, actually, you insist on sending these codes via e-mail, if this is causing trouble — and „nothing you can do about this”? Really weird decision.
And ignoring your customer, contacting you using your chat service, is nothing but arrogant.

„Please specify which code you need and for what purposes?” — don't be ridiculous. You have no idea, how your own system works? Oh, really?

Nobody has been ignoring you. As you can see, we are in dialogue with you and are fully committed to providing all possible assistance. For a faster and more productive conversation, you can always reach out to us using the previously provided contact methods. Please note that our support team always responds, but depending on workload and the queue of requests, it may take some time to review and reply. Contact us, specify your exact question, and we’ll be glad to help you.

Please don’t take individual sentences as a general response to your inquiry. You clearly understand what we mean.

"Then why, actually, you insist on sending these codes via e-mail?" – To register on our website, you may use either email or Telegram. Naturally, when registering via email, we require a confirmation code — this is a standard process. If your email service is unable to receive messages from us, we recommend using a different email address.
We would like to once again emphasize that you can make a currency exchange without registration and email confirmation. The information required for completing an exchange depends on the specific exchange direction you are interested in. You can clarify all details at the time of exchange by contacting us in the chat.

"You have no idea how your own system works? Oh, really?" – We understand that you wish to express your dissatisfaction and emphasize it, but we kindly ask you to maintain a constructive dialogue so we can resolve your situation. A confirmation code may be required in different scenarios, and depending on the specific case and stage, the possible solutions we can offer will vary.

For example:
In the case of registration, the only solution we can offer is using another email service to avoid delivery issues in the future.
If a confirmation code is required in other situations with an already existing account, we handle each case individually and select the best possible solution.
We hope this provides you with a detailed answer to your questions. If you still have any additional concerns, please let us know.

„As you can see, we are in dialogue with you” — yeah, here at „bestchange”. Really a pity it looks that much differently in a chat window at your site.
I'm not going to bother you, anyway, if for some unknown reason (unknown to me) you don't want to do an exchange for me. I'll simply use another service.

We’re sorry to hear that you feel this way.
Unfortunately, this is not possible — the exchange can only be completed by independently creating a request on our website.
In that case, we wish you all the best and a wonderful day! If you have any additional questions, you can always reach out to us in any way that is convenient for you.

Hello Sviatoslav!
Your application has been successfully processed, and the funds have been sent to your specified banking details. When you contacted us, we provided you with a transfer receipt.
As previously reported, there may have been a delay on the part of the payment system. You can contact the technical support of the payment system and clarify the reason for the delay in receiving funds.
If you still have any questions for us, you can always contact us in any way convenient for you.

The money just arrived, everything is fine! Thank you.