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CoinCraddle exchanger
Go to the CoinCraddle site
Information from the exchanger administration
CoinCraddle is a crypto exchange established in 2020. Its cashback system and amazing rates help it realize its mission, which is to enable millions of users around the world to exchange their crypto assets freely, anonymously, and, most importantly, in a safe way.
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-Friendly and quick support. -Great rates. -Fast exchange times. -Cashback and affiliate program helping users earn additional funds. -DEX exchange option. CoinCraddle is a fully automatic platform, where in a couple of clicks you can exchange at the most favorable exchange rate. Come try it! Other exchangers
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| Status: | active | Reviews: | 1164 | ||
| Age: | 6 years 1 month | Financial claims: | 07 | ||
| On BestChange: | 2 years 8 months | Exchange rates: | 2 963 | ||
| Country: |  |
Reserve: | $42 042 010 | ||
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When creating a financial claim, please make sure that the exchange regulations specified on the website CoinCraddle have been violated and that you haven't received funds for the order. Please note that the claim may be turned down in the following cases:
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| Isaac |  |
82.43.111.* | March 19, 2026 00:20 |
Under review by the monitor's administration
Funds ***
Using this exchange has so far felt like an utter ***.
My transaction was pending for over an hour and when I contacted support they told me that I had failed their AML checks and that I would be refunded but that the refund might take up to 24 hours... I am still waiting for the refund.
The transaction should not have failed AML because the funds were just recently purchased from Kraken, a highly regulated and reputable crypto exchange. I have only ever used the wallet for moving small amounts of crypto between personal accounts... there is NOTHING about it that is an AML risk. The only particular risk was that this particular transaction was buying Monero, which shouldn't have been a problem because CoinCradle explicitly advertise Monero trades.
Furthermore, there is no reason to hold my funds for 24 hours. The transaction to return my funds using BNB would take less than 2 minutes with $0.01 fee. They were happy to accept my transaction quickly so there is no reason for them to hold it any longer.
Perhaps CoinCradle just don't have the liquidity to settle trades at the moment so they are stalling for time here to exploit me, like a non consensual short term loan. This is the sort of dishonest strategy which we joined crypto to avoid!
I recommend using trocador.app as an alternative; it aggregates the best exchanges for a given pair. Just avoid CoinCraddle if you want to learn from my mistake!
Support were curt and unhelpful. For evidence related to this review please see my transactions on BscScan. Date: 18/03/26. Address: 0x2daB7163eb88eF24222F114cC1bfd54FB5AAA7d9.
Using this exchange has so far felt like an utter ***.
My transaction was pending for over an hour and when I contacted support they told me that I had failed their AML checks and that I would be refunded but that the refund might take up to 24 hours... I am still waiting for the refund.
The transaction should not have failed AML because the funds were just recently purchased from Kraken, a highly regulated and reputable crypto exchange. I have only ever used the wallet for moving small amounts of crypto between personal accounts... there is NOTHING about it that is an AML risk. The only particular risk was that this particular transaction was buying Monero, which shouldn't have been a problem because CoinCradle explicitly advertise Monero trades.
Furthermore, there is no reason to hold my funds for 24 hours. The transaction to return my funds using BNB would take less than 2 minutes with $0.01 fee. They were happy to accept my transaction quickly so there is no reason for them to hold it any longer.
Perhaps CoinCradle just don't have the liquidity to settle trades at the moment so they are stalling for time here to exploit me, like a non consensual short term loan. This is the sort of dishonest strategy which we joined crypto to avoid!
I recommend using trocador.app as an alternative; it aggregates the best exchanges for a given pair. Just avoid CoinCraddle if you want to learn from my mistake!
Support were curt and unhelpful. For evidence related to this review please see my transactions on BscScan. Date: 18/03/26. Address: 0x2daB7163eb88eF24222F114cC1bfd54FB5AAA7d9.
| Isaac | March 19, 2026 00:37 |
Note: The refund came through in the end... with a request to remove this review.
| CoinCraddle admin | March 19, 2026 00:54 |
Hello, thank you for your feedback.
We would like to clarify the situation, as a number of statements in your review do not reflect what actually happened.
Our service operates strictly in accordance with our AML policy, which exists to ensure the safety of our users and the integrity of all transactions. According to the compliance check, the funds involved in your transaction were linked to a high-risk category (mixer-related exposure). Even though the overall risk percentage was not significant, such categories are still not accepted under our policy, as well as by our liquidity providers and partner exchanges.
As soon as this was identified, our support team promptly informed you and initiated the refund process. We also clearly communicated that refunds in such cases may take up to 24 hours due to the involvement of the technical team, while noting that we would do our best to process it faster. The refund was completed within this timeframe.
We would like to emphasize that the outcome of the AML check is not determined by where the funds were previously held or purchased. Even funds originating from regulated platforms can receive a risk score depending on their transaction history.
Given the above, we are unfortunately forced to treat your review as misleading, as it presents assumptions about liquidity issues and intentional delays that are not related to the actual situation. At all stages, our team remained responsive and transparent, and the case was handled strictly within our policies and stated timelines.
We hope this clarifies the situation and thank you for your understanding.
Best regards,
CoinCraddle team
We would like to clarify the situation, as a number of statements in your review do not reflect what actually happened.
Our service operates strictly in accordance with our AML policy, which exists to ensure the safety of our users and the integrity of all transactions. According to the compliance check, the funds involved in your transaction were linked to a high-risk category (mixer-related exposure). Even though the overall risk percentage was not significant, such categories are still not accepted under our policy, as well as by our liquidity providers and partner exchanges.
As soon as this was identified, our support team promptly informed you and initiated the refund process. We also clearly communicated that refunds in such cases may take up to 24 hours due to the involvement of the technical team, while noting that we would do our best to process it faster. The refund was completed within this timeframe.
We would like to emphasize that the outcome of the AML check is not determined by where the funds were previously held or purchased. Even funds originating from regulated platforms can receive a risk score depending on their transaction history.
Given the above, we are unfortunately forced to treat your review as misleading, as it presents assumptions about liquidity issues and intentional delays that are not related to the actual situation. At all stages, our team remained responsive and transparent, and the case was handled strictly within our policies and stated timelines.
We hope this clarifies the situation and thank you for your understanding.
Best regards,
CoinCraddle team
| Isaac | March 19, 2026 02:10 |
Let me deconstruct your response.
Firstly, I think you just made up that the funds involved in the transactions were linked to 'mixer-related exposure'. When I asked support for the reason why the transaction failed AML, he told me that he was not able to discuss that. The fact that you can now openly discuss the reason on a public forum is a direct contradiction.
Secondly, your statement, 'the outcome of the AML check is not determined by where the funds were previously held or purchased' is misleading. If funds carry exposure to mixer activity then that is as a direct result of their history. Obviously. Funds directly from Kraken HAVE NOT been put through a mixer.
Thirdly, your claim that refunds 'may take up to 24 hours due to the involvement of the technical team' is a weak excuse. When I started posting reviews you proved very quickly that you have the capacity to release the money much sooner than that; there is nothing especially technical about processing a refund. Therefore your prerogative to hold it any longer is arbitrary and likely exploitative.
Finally, you present my 'assumptions about liquidity issues and intentional delays' as entirely arbitrary and irrelevant. However, your inconsistent narrative and misleading explanation does not present a compelling alternative. I am sure that you are aware that stalling for liquidity is common practise in modern fintech, and I'm not the only one fed up of it.
The censorship of certain words which start with 's' and rhyme with 'ham' in my review does not help your case.
Firstly, I think you just made up that the funds involved in the transactions were linked to 'mixer-related exposure'. When I asked support for the reason why the transaction failed AML, he told me that he was not able to discuss that. The fact that you can now openly discuss the reason on a public forum is a direct contradiction.
Secondly, your statement, 'the outcome of the AML check is not determined by where the funds were previously held or purchased' is misleading. If funds carry exposure to mixer activity then that is as a direct result of their history. Obviously. Funds directly from Kraken HAVE NOT been put through a mixer.
Thirdly, your claim that refunds 'may take up to 24 hours due to the involvement of the technical team' is a weak excuse. When I started posting reviews you proved very quickly that you have the capacity to release the money much sooner than that; there is nothing especially technical about processing a refund. Therefore your prerogative to hold it any longer is arbitrary and likely exploitative.
Finally, you present my 'assumptions about liquidity issues and intentional delays' as entirely arbitrary and irrelevant. However, your inconsistent narrative and misleading explanation does not present a compelling alternative. I am sure that you are aware that stalling for liquidity is common practise in modern fintech, and I'm not the only one fed up of it.
The censorship of certain words which start with 's' and rhyme with 'ham' in my review does not help your case.
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| Sandy | |
86.17.148.* | March 18, 2026 17:34 |
Thanks for the excellent service, the exchange took place without delays and problems.
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| Rumin |  |
166.1.241.* | March 17, 2026 20:03 |
Good exchanger, I test it first time and it's pretty reliable and fast.
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| Leslie |  |
2.56.10.* | March 17, 2026 17:54 |
Thank you so much for your help! Very fast. I definitely recommend this exchanger to everyone!
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| Jordan | |
2.58.56.* | March 17, 2026 12:40 |
The exchanger works quickly and offers a good rate! Thank you!
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| Alex |  |
5.252.188.* | March 16, 2026 16:22 |
Everything is great! Polite and fast! Good luck to you guys!
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| Samuel |  |
45.12.3.* | March 16, 2026 07:48 |
Good afternoon. The exchange was completed without any delays. Thank you.
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| Johnson | |
185.246.188.* | March 15, 2026 17:58 |
An excellent exchange service with favorable rates in all directions. Overall, everything is top-notch.
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| Randy |  |
138.249.107.* | March 15, 2026 16:16 |
The exchange process was quite simple. The crypto arrived, without unnecessary delay.
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| Hidalgo | |
130.49.55.* | March 15, 2026 14:37 |
A good exchanger with fast processing. Thanks for your work.
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| Bryan |  |
142.252.99.* | March 15, 2026 12:27 |
Hi guys. My opinion about this service — nice rates, quick swap, tech support is 24/7.
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| Vasil |  |
80.171.47.* | March 14, 2026 20:46 |
Today's exchange was accurate and fast enough. I will use this exchanger again!
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| Koba |  |
128.79.204.* | March 14, 2026 18:45 |
Excellent service with a lot of advantages. The rate is super, reserves are on the level, support is always online. Thank you.
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| Iska | |
172.120.42.* | March 13, 2026 17:28 |
Everything is fine, the exchange was carried out with good speed!
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| Braun |  |
171.25.193.* | March 13, 2026 12:06 |
A good and fast exchanger. Not the first time. I recommend it.
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| Darren | |
172.120.41.* | March 13, 2026 11:11 |
Good exchanger, thank you.
I will use it again. Nice rates and they have many currency pairs to choose from.
I will use it again. Nice rates and they have many currency pairs to choose from.
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| Christopher | |
89.0.208.* | March 12, 2026 17:32 |
I've used it more than once and had no problems. Thanks for the service!
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| Garcea | |
142.252.236.* | March 11, 2026 19:10 |
Good exchanger, reliable and fast. I really like it, 24/7 tech support.
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| Chris | |
142.252.242.* | March 10, 2026 15:22 |
Hi. Let me share my opinion. The service stands its ground among other similar services, provides quality services, and all important parameters like speed and number of pairs are top. I recommend it.
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| Alvin | |
203.55.81.* | March 9, 2026 18:51 |
Automatic exchange. Everything is simple and hassle-free. Thanks for your work.
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| Michelle | |
107.189.12.* | March 9, 2026 13:56 |
I used it for the first time and everything went OK, thank you.
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| Linda | |
73.30.184.* | March 9, 2026 07:04 |
Thanks for the accurate work. All quickly! I recommend it!
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| Ryan | |
45.84.107.* | March 8, 2026 18:21 |
Everything is top notch as always, fast and hassle-free, you can trust it!
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| Xefun |  |
154.205.245.* | March 8, 2026 15:59 |
Everything was done quickly and accurately, in the automatic mode "without SMS and registration"!
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| User | |
149.102.153.* | March 8, 2026 12:48 |
Very efficient and clear service, including quick technical support. Thank you.
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| Shannon | |
142.252.234.* | March 7, 2026 16:32 |
Good exchanger, i really like it. Good rates and quickly swap process.
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| Ahy | |
153.80.39.* | March 6, 2026 18:05 |
Exchanger works without interruptions & supports the most relevant cryptocurrencies.
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| Alice | |
192.42.116.* | March 6, 2026 17:30 |
Excellent service, everything went quickly and smoothly. Definitely a bookmark, we'll be doing business with you in the future.
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| Jennifer | |
185.220.100.* | March 6, 2026 13:41 |
Super! Fast, high-quality, reliable. I'm now a regular customer.
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| Zurab | |
88.204.46.* | March 5, 2026 16:43 |
Thanks to the guys for their honesty and honesty in the exchange.
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| Towery | |
45.94.31.* | March 5, 2026 14:31 |
A very reliable, solid service. Just what I need for regular exchanges. Thank you! Good luck to the team!
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