CoinCraddle exchanger
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Information from the exchanger administration
CoinCraddle is a crypto exchange established in 2020. Its cashback system and amazing rates help it realize its mission, which is to enable millions of users around the world to exchange their crypto assets freely, anonymously, and, most importantly, in a safe way.
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-Friendly and quick support. -Great rates. -Fast exchange times. -Cashback and affiliate program helping users earn additional funds. -DEX exchange option. CoinCraddle is a fully automatic platform, where in a couple of clicks you can exchange at the most favorable exchange rate. Come try it! Other exchangers
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Status: | active | CoinCraddle reviews: | 077813 | |
Exchange rates: | 1808 | Volet TS: | — | |
Reserve: | $54 637 134 | Perfect Money TS: | — | |
Age: | 5 years 4 months | WebMoney BL: | — | |
On BestChange: | 1 year 11 months | MyWOT rating: | 3.8 | |
Country: | Seychelles | Forums: | — |
Your name: | |
* Your e-mail: | |
* Review: | |
* Type: | |
When creating a financial claim, please make sure that the exchange regulations specified on the website CoinCraddle have been violated and that you haven't received funds for the order. Please note that the claim may be turned down in the following cases:
Be sure to indicate the exchange order number. It will help the CoinCraddle administrator resolve the problem more quickly. If you didn't like the CoinCraddle's service and want to write about it, use the Comment review type. |
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Order number: | |
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Leanna | 104.223.102.* | June 16, 2025 19:41 |
Voliva | 185.220.101.* | June 15, 2025 11:35 |
Donald | 212.52.27.* | June 13, 2025 17:52 |
Sop | 5.180.61.* | March 21, 2025 10:26 |
However, the exchanger is holding my funds without providing any clear explanation. After submitting the exchange request and transferring the funds, I received a vague message about a “compliance check,” with no timeline or specific reasons.
Key points:
- My wallet is clean and not associated with any suspicious or sanctioned activity.
- Monero is a privacy-focused currency by design, and there was no indication during the exchange process that this would be an issue.
- The exchanger accepted the order and received the funds, but failed to fulfill its obligations by not sending the USDT.
- The crypto market is volatile — I am incurring financial losses while the exchanger continues to hold a significant amount of my money.
I believe this is an unjustified and manipulative delay. I kindly request BestChange to investigate this matter and encourage the exchanger to either complete the transaction or return the funds. I am ready to provide transaction details and proof upon request.
CoinCraddle admin | March 21, 2025 10:58 |
We regret to inform you that your exchange has been automatically paused by our system due to an internal compliance alert. In accordance with our AML policy, we are required to carry out additional checks before we can proceed.
We have already provided you with the email address of our dedicated compliance agent. Please contact us via that email so our agent can review all the details of your case.
Additionally, we have submitted all relevant information regarding this matter to the BestChange administration. As this situation falls under AML compliance procedures, we kindly ask for your patience while the necessary review is completed.
Please note that all users are required to comply with our AML policy, which is clearly outlined in our terms of service when initiating an exchange.
We appreciate your understanding and cooperation, and we will update you as soon as we have further information.
Best regards,
CoinCraddle team
Sop | March 21, 2025 15:39 |
This lack of communication is unacceptable, and the situation has already caused me financial losses due to market fluctuations. I respectfully request that BestChange intervene to ensure the exchanger either processes the transaction or returns the funds promptly.
I am ready to provide all necessary evidence and transaction details upon request.
CoinCraddle admin | March 21, 2025 17:22 |
If we require any additional information from you, our compliance agent will reach out to you directly via email.
We appreciate your patience and understanding during this process.
Sop | March 22, 2025 21:58 |
A significant amount of time has passed, the exchange is not completed, and the funds are being held without clear timelines or explanations. This is unacceptable, especially given the market volatility and the size of the amount.
I demand the exchanger either complete the transaction or return the funds immediately. I kindly ask BestChange to intervene and help resolve this issue.
CoinCraddle admin | March 22, 2025 22:27 |
Please be assured that as soon as updated information becomes available, our agent will notify you via email.
Also, we would like to note that all questions about your case are discussed with our agent via email. Please continue to communicate directly via email and expect a response.
Best regards,
CoinCraddle team
Sop | March 23, 2025 17:03 |
A risk scoring check shows that the transaction carries no risk, yet my funds remain frozen with no clear next steps or communication.
I am publicly requesting the exchanger to clearly state:
• What specific documents or information are required for KYC
• Where exactly these should be sent
This delay and lack of proper communication is absolutely unacceptable, especially given the amount involved (over 138,000 USDT) and the high volatility of the crypto market.
I am fully cooperative and ready to provide all necessary documents immediately once I receive clear instructions.
I kindly urge BestChange to take this matter seriously and encourage the exchanger to respond with direct and actionable information without further delay.
BestChange admin | March 24, 2025 11:18 |
Unfortunately, your exchange has been suspended by the requirements of the international AML/KYC policy during verification.
In this case, according to the information security rules, the international AML/KYC policy https://www.bestchange.com/faq.html#frozen-transaction and the exchange service regulations, additional verification is required. You agreed to the rules and the AML policy of the exchanger when creating the order.
The exchanger does everything possible to return funds as quickly as possible. Please send the requested data to the exchanger and wait for the verification to complete.
Sincerely, administration of the BestChange exchanger monitor.
Sop | March 24, 2025 12:56 |
I fully understand the AML/KYC requirements and am ready to complete the verification. However, it has been almost two days and the exchanger has not provided clear instructions for completing KYC via email, even though the link they sent does not work, which I informed them about immediately.
I have already provided my contact details, including email and Telegram, but I keep receiving only generic replies without any specifics.
The delay is not due to the verification itself, but due to the exchanger’s lack of clear communication.
I kindly ask BestChange to request the exchanger to:
• Provide a clear list of the required documents and information
• Confirm the email address to which I should send them
• Acknowledge receipt of my previous emails
My funds remain frozen with no progress on the case.
Sop | April 5, 2025 10:33 |
Due to this ongoing delay and lack of communication, I am experiencing direct financial losses caused by market volatility and the exchanger’s failure to fulfill their obligations.
Additionally, I would like to point out that BestChange has moved my complaint to a neutral status, effectively removing my ability to apply any pressure on the exchanger. I respectfully request clarification: on what grounds was this decision made, and what purpose does it serve, considering the issue remains unresolved?
I ask BestChange to take action and intervene with the exchanger to ensure the prompt return of my funds or the completion of the exchange.
Sop | April 5, 2025 10:39 |
They forced me to undergo AML verification using a third-party service (AMLBot), without offering any alternative method. They also requested my phone number and Telegram handle, but never contacted me through either channel.
The lack of transparency, flexibility, and timely communication has made this process unnecessarily difficult and stressful.
Again, I must ask: Why did BestChange move this dispute to a neutral status while the issue remains unresolved and the funds are still frozen? I believe users deserve a clear and public explanation in cases involving significant delays and blocked funds.
Sop | May 31, 2025 14:52 |
Over 60 days have passed since my funds were blocked. This is no longer just a private dispute — the situation has escalated into a broader investigation involving regulators and international media.
At this stage, your continued silence is no longer just a lack of response. It reflects how you handle conflict resolution and your commitment (or lack thereof) to transparency and lawful practice.
So here is my simple question:
Are you willing to resolve this openly and lawfully — or do you choose to remain silent and risk full legal and reputational exposure?
I’m no longer seeking explanations. I am expecting action.
Specifically:
•Either you provide a mechanism for releasing the funds (in XMR, reflecting the real financial impact),
•Or I will consider your ongoing refusal to engage as final, and escalate accordingly.
Given your AML partnerships, promoted listing standards, and public user trust, I reserve the right to release the compiled dossier to relevant oversight bodies and public channels.
This is not a threat — this is a lawful notification. My actions remain fully compliant with applicable regulations.
CoinCraddle admin | June 1, 2025 14:39 |
Your transaction was temporarily frozen following an official request from a competent authority. The request explicitly states that the funds are linked to illicit activity. In such cases, we are legally obligated to comply and cannot proceed without proper clearance.
You were provided with the contact details of the relevant authority and advised to follow up directly.
We remain open to resolving the situation through proper legal channels, but we cannot ignore official procedures or bypass legal obligations under any circumstances.
Best regards,
CoinCraddle team
Sop | June 1, 2025 15:26 |
Thank you for your reply. However, some serious concerns remain:
1. I’ve contacted the Russian authority you provided multiple times with no response. If this is a legitimate legal matter, why hasn’t it gone through proper international legal channels?
2. The funds were frozen on the same day of the transaction, long before any “official request” could have been processed. This raises serious doubts about the basis of the block.
3. Neither you nor CoinCraddle have provided any documents. I’m left with vague references and complete silence — for weeks.
4. As a platform users trust, BestChange plays a major role. Most listed exchangers don’t disclose any legal jurisdiction, and you enforce AML procedures through your own affiliate partners. That suggests potential conflicts of interest.
Please clarify:
• On what legal basis are you enforcing Russian requests without formal international procedure?
• Why was the transaction blocked immediately, without due process?
• What are you willing to do in cases where the user is left completely ignored?
This is not an accusation, but a formal concern. I’m acting strictly within legal boundaries and will continue to pursue this through international channels if necessary.
Sop | June 13, 2025 13:34 |
Immediately after completing the transaction, the funds were frozen with no clear explanation or documents. Weeks later, I was told there was an “official request” from the Russian Ministry of Internal Affairs — but I’ve never been shown any copy of it. I’ve contacted the mentioned investigator multiple times from different emails, but never got a reply.
Now both CoinCraddle and BestChange have stopped responding. No updates, no assistance — just silence. Meanwhile, the value of the frozen Monero has increased dramatically, and I’m now facing a loss of over $100,000.
I’ve filed complaints with the Dubai Police, VARA, DFSA, and other authorities. This is clearly more than a one-off issue — it shows signs of a systemic scheme. Funds are being frozen without legal proof, and then the users are just ignored.
I have not received a single piece of legitimate documentation to justify the freeze. Just an email address of someone in another country who won’t respond. There’s no transparency, no due process, no responsibility.
If this continues, I’ll have no choice but to escalate the matter publicly and share all materials with international media and crypto watchdogs. I’m acting fully within the law — but this cannot be allowed to quietly fade away.
Bell | 185.253.97.* | June 4, 2025 19:05 |
Nursultan | 94.156.152.* | June 1, 2025 18:08 |
Giulia | 146.19.68.* | May 29, 2025 10:55 |
User | 185.172.129.* | May 28, 2025 20:14 |
Zizya | 198.44.131.* | May 28, 2025 19:11 |
Letitia | 66.232.126.* | May 26, 2025 20:50 |
Charles | 185.220.100.* | May 25, 2025 16:28 |
Wulan | 198.44.138.* | May 25, 2025 09:47 |
Yanix | 104.223.103.* | May 23, 2025 16:22 |
Alikhanley | 37.77.56.* | May 22, 2025 18:07 |
Walkering | 154.205.232.* | May 20, 2025 17:28 |
Ryan | 172.121.77.* | May 20, 2025 10:49 |
Kenya | 45.84.107.* | May 19, 2025 17:14 |
User | 192.42.116.* | May 18, 2025 17:17 |
Alessia | 45.141.197.* | May 18, 2025 08:49 |
Alessandro | 45.134.25.* | May 17, 2025 13:54 |
Dias | 45.85.66.* | May 16, 2025 17:57 |
Frances | 185.241.208.* | May 16, 2025 17:45 |
John | 176.53.133.* | May 16, 2025 13:44 |
Tommy | 46.232.34.* | May 15, 2025 15:47 |
Kilian | 45.139.55.* | May 15, 2025 15:23 |
Harry | 45.138.144.* | May 15, 2025 08:59 |
User | 185.40.4.* | May 14, 2025 20:53 |
Jeanette | 154.205.245.* | May 14, 2025 18:00 |
Dewison | 107.189.13.* | May 12, 2025 18:52 |
Fidel | 86.106.87.* | May 12, 2025 18:03 |
exchange is fast here.
Mariano | 166.88.76.* | May 11, 2025 05:38 |
Margie | 104.244.79.* | May 10, 2025 17:26 |
User | 64.190.76.* | May 10, 2025 10:04 |
thanks for the fast speed.
Nicholas | 82.117.88.* | May 6, 2025 14:20 |
Maryln | 104.223.104.* | May 5, 2025 19:50 |
Good rate.
Micael | 178.159.95.* | May 5, 2025 13:00 |
Priscilla | 45.95.29.* | May 3, 2025 10:03 |
Asmund | 45.148.240.* | May 1, 2025 19:07 |
Jasmin | 208.78.41.* | April 30, 2025 20:38 |
User | 95.214.92.* | April 30, 2025 10:01 |
User | 185.221.196.* | April 29, 2025 15:47 |
User | 185.56.83.* | April 27, 2025 19:33 |
Donald | 185.244.192.* | April 27, 2025 07:59 |
User | 192.42.116.* | April 26, 2025 16:54 |
Kilian | 138.199.47.* | April 25, 2025 20:43 |
Ray | 154.195.148.* | April 25, 2025 17:28 |
User | 204.8.96.* | April 25, 2025 10:10 |
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