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coincraddle.com exchanger website screenshot

CoinCraddle exchanger

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Status: active CoinCraddle reviews: 077813
Exchange rates: 1808 Volet TS:
Reserve: $54 637 134 Perfect Money TS:
Age: 5 years 4 months WebMoney BL:
On BestChange: 1 year 11 months MyWOT rating: 3.8
Country: Seychelles Forums:
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When creating a financial claim, please make sure that the exchange regulations specified on the website CoinCraddle have been violated and that you haven't received funds for the order. Please note that the claim may be turned down in the following cases:

  1. The regulated exchange period has not expired yet.
  2. The exchanger's regulations were violated. For example, the incoming transaction did not pass the AML check.

Be sure to indicate the exchange order number. It will help the CoinCraddle administrator resolve the problem more quickly.

If you didn't like the CoinCraddle's service and want to write about it, use the Comment review type.

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Add a comment:
Leanna 104.223.102.* June 16, 2025 19:41
My most favorite exchanger. I exchange it here all the time.
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Voliva 185.220.101.* June 15, 2025 11:35
I'm shocked such promptness I did not expect) well done) very much enjoyed)
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Donald 212.52.27.* June 13, 2025 17:52
They work like a human being. Without deception and with respect to the client.
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Sop 5.180.61.* March 21, 2025 10:26
KYC is required
I made an exchange from Monero (XMR) to Tether (USDT) using the listed exchanger, choosing the XMR USDT direction over 138.000 usdt. The Monero transaction was successfully completed and confirmed on the blockchain.

However, the exchanger is holding my funds without providing any clear explanation. After submitting the exchange request and transferring the funds, I received a vague message about a “compliance check,” with no timeline or specific reasons.

Key points:
- My wallet is clean and not associated with any suspicious or sanctioned activity.
- Monero is a privacy-focused currency by design, and there was no indication during the exchange process that this would be an issue.
- The exchanger accepted the order and received the funds, but failed to fulfill its obligations by not sending the USDT.
- The crypto market is volatile — I am incurring financial losses while the exchanger continues to hold a significant amount of my money.

I believe this is an unjustified and manipulative delay. I kindly request BestChange to investigate this matter and encourage the exchanger to either complete the transaction or return the funds. I am ready to provide transaction details and proof upon request.
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CoinCraddle admin March 21, 2025 10:58
Hi!

We regret to inform you that your exchange has been automatically paused by our system due to an internal compliance alert. In accordance with our AML policy, we are required to carry out additional checks before we can proceed.

We have already provided you with the email address of our dedicated compliance agent. Please contact us via that email so our agent can review all the details of your case.

Additionally, we have submitted all relevant information regarding this matter to the BestChange administration. As this situation falls under AML compliance procedures, we kindly ask for your patience while the necessary review is completed.

Please note that all users are required to comply with our AML policy, which is clearly outlined in our terms of service when initiating an exchange.

We appreciate your understanding and cooperation, and we will update you as soon as we have further information.

Best regards,
CoinCraddle team
Sop March 21, 2025 15:39
I would like to update this dispute. I have not received any response from the exchanger despite several emails sent to the address they provided. My funds remain blocked, and there has been no clear explanation or timeline for resolution.

This lack of communication is unacceptable, and the situation has already caused me financial losses due to market fluctuations. I respectfully request that BestChange intervene to ensure the exchanger either processes the transaction or returns the funds promptly.

I am ready to provide all necessary evidence and transaction details upon request.
CoinCraddle admin March 21, 2025 17:22
Unfortunately, cases involving AML-related holds require time for thorough review and verification. Please rest assured that your case is currently under investigation, and we will notify you as soon as any updates become available.

If we require any additional information from you, our compliance agent will reach out to you directly via email.

We appreciate your patience and understanding during this process.
Sop March 22, 2025 21:58
My funds (over 138,000 USDT) are still being held. The exchanger requested KYC, but the provided link does not work, and I informed them immediately. I also sent my contact details, but no alternative way to complete verification was offered.

A significant amount of time has passed, the exchange is not completed, and the funds are being held without clear timelines or explanations. This is unacceptable, especially given the market volatility and the size of the amount.

I demand the exchanger either complete the transaction or return the funds immediately. I kindly ask BestChange to intervene and help resolve this issue.
CoinCraddle admin March 22, 2025 22:27
We understand your concern, but at this time your case is still under investigation. Unfortunately, AML cases take time to thoroughly review and verify.

Please be assured that as soon as updated information becomes available, our agent will notify you via email.

Also, we would like to note that all questions about your case are discussed with our agent via email. Please continue to communicate directly via email and expect a response.

Best regards,
CoinCraddle team
Sop March 23, 2025 17:03
It has now been almost two full days, and I still have not received a clear KYC request from the exchanger. The designated AML officer is not responding to emails, and I keep receiving only generic, template replies.

A risk scoring check shows that the transaction carries no risk, yet my funds remain frozen with no clear next steps or communication.

I am publicly requesting the exchanger to clearly state:
• What specific documents or information are required for KYC
• Where exactly these should be sent

This delay and lack of proper communication is absolutely unacceptable, especially given the amount involved (over 138,000 USDT) and the high volatility of the crypto market.

I am fully cooperative and ready to provide all necessary documents immediately once I receive clear instructions.

I kindly urge BestChange to take this matter seriously and encourage the exchanger to respond with direct and actionable information without further delay.
BestChange admin March 24, 2025 11:18
Hello,

Unfortunately, your exchange has been suspended by the requirements of the international AML/KYC policy during verification.

In this case, according to the information security rules, the international AML/KYC policy https://www.bestchange.com/faq.html#frozen-transaction and the exchange service regulations, additional verification is required. You agreed to the rules and the AML policy of the exchanger when creating the order.

The exchanger does everything possible to return funds as quickly as possible. Please send the requested data to the exchanger and wait for the verification to complete.

Sincerely, administration of the BestChange exchanger monitor.
Sop March 24, 2025 12:56
Thank you for the response.

I fully understand the AML/KYC requirements and am ready to complete the verification. However, it has been almost two days and the exchanger has not provided clear instructions for completing KYC via email, even though the link they sent does not work, which I informed them about immediately.

I have already provided my contact details, including email and Telegram, but I keep receiving only generic replies without any specifics.

The delay is not due to the verification itself, but due to the exchanger’s lack of clear communication.

I kindly ask BestChange to request the exchanger to:
• Provide a clear list of the required documents and information
• Confirm the email address to which I should send them
• Acknowledge receipt of my previous emails

My funds remain frozen with no progress on the case.
Sop April 5, 2025 10:33
It has now been more than 5 days since I fully complied with the exchanger’s KYC/AML requirements, including providing proof of the origin of funds. However, my funds (over 138,000 USDT) remain frozen, and the exchanger has completely stopped responding.

Due to this ongoing delay and lack of communication, I am experiencing direct financial losses caused by market volatility and the exchanger’s failure to fulfill their obligations.

Additionally, I would like to point out that BestChange has moved my complaint to a neutral status, effectively removing my ability to apply any pressure on the exchanger. I respectfully request clarification: on what grounds was this decision made, and what purpose does it serve, considering the issue remains unresolved?

I ask BestChange to take action and intervene with the exchanger to ensure the prompt return of my funds or the completion of the exchange.
Sop April 5, 2025 10:39
This case has now been ongoing for over two weeks, mainly due to the exchanger’s prolonged response times — often taking several days to reply to even basic questions.

They forced me to undergo AML verification using a third-party service (AMLBot), without offering any alternative method. They also requested my phone number and Telegram handle, but never contacted me through either channel.

The lack of transparency, flexibility, and timely communication has made this process unnecessarily difficult and stressful.

Again, I must ask: Why did BestChange move this dispute to a neutral status while the issue remains unresolved and the funds are still frozen? I believe users deserve a clear and public explanation in cases involving significant delays and blocked funds.
Sop May 31, 2025 14:52
Dear CoinCraddle / BestChange team,

Over 60 days have passed since my funds were blocked. This is no longer just a private dispute — the situation has escalated into a broader investigation involving regulators and international media.

At this stage, your continued silence is no longer just a lack of response. It reflects how you handle conflict resolution and your commitment (or lack thereof) to transparency and lawful practice.

So here is my simple question:
Are you willing to resolve this openly and lawfully — or do you choose to remain silent and risk full legal and reputational exposure?

I’m no longer seeking explanations. I am expecting action.
Specifically:
•Either you provide a mechanism for releasing the funds (in XMR, reflecting the real financial impact),
•Or I will consider your ongoing refusal to engage as final, and escalate accordingly.

Given your AML partnerships, promoted listing standards, and public user trust, I reserve the right to release the compiled dossier to relevant oversight bodies and public channels.

This is not a threat — this is a lawful notification. My actions remain fully compliant with applicable regulations.
CoinCraddle admin June 1, 2025 14:39
Dear Sop,

Your transaction was temporarily frozen following an official request from a competent authority. The request explicitly states that the funds are linked to illicit activity. In such cases, we are legally obligated to comply and cannot proceed without proper clearance.

You were provided with the contact details of the relevant authority and advised to follow up directly.

We remain open to resolving the situation through proper legal channels, but we cannot ignore official procedures or bypass legal obligations under any circumstances.

Best regards,
CoinCraddle team
Sop June 1, 2025 15:26
Dear BestChange team,

Thank you for your reply. However, some serious concerns remain:
1. I’ve contacted the Russian authority you provided multiple times with no response. If this is a legitimate legal matter, why hasn’t it gone through proper international legal channels?
2. The funds were frozen on the same day of the transaction, long before any “official request” could have been processed. This raises serious doubts about the basis of the block.
3. Neither you nor CoinCraddle have provided any documents. I’m left with vague references and complete silence — for weeks.
4. As a platform users trust, BestChange plays a major role. Most listed exchangers don’t disclose any legal jurisdiction, and you enforce AML procedures through your own affiliate partners. That suggests potential conflicts of interest.

Please clarify:
• On what legal basis are you enforcing Russian requests without formal international procedure?
• Why was the transaction blocked immediately, without due process?
• What are you willing to do in cases where the user is left completely ignored?

This is not an accusation, but a formal concern. I’m acting strictly within legal boundaries and will continue to pursue this through international channels if necessary.
Sop June 13, 2025 13:34
It’s been nearly three months since my funds were frozen via CoinCraddle — an exchange I used through BestChange, which promotes itself as a trusted aggregator. The issue remains unresolved.

Immediately after completing the transaction, the funds were frozen with no clear explanation or documents. Weeks later, I was told there was an “official request” from the Russian Ministry of Internal Affairs — but I’ve never been shown any copy of it. I’ve contacted the mentioned investigator multiple times from different emails, but never got a reply.

Now both CoinCraddle and BestChange have stopped responding. No updates, no assistance — just silence. Meanwhile, the value of the frozen Monero has increased dramatically, and I’m now facing a loss of over $100,000.

I’ve filed complaints with the Dubai Police, VARA, DFSA, and other authorities. This is clearly more than a one-off issue — it shows signs of a systemic scheme. Funds are being frozen without legal proof, and then the users are just ignored.

I have not received a single piece of legitimate documentation to justify the freeze. Just an email address of someone in another country who won’t respond. There’s no transparency, no due process, no responsibility.

If this continues, I’ll have no choice but to escalate the matter publicly and share all materials with international media and crypto watchdogs. I’m acting fully within the law — but this cannot be allowed to quietly fade away.
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Bell 185.253.97.* June 4, 2025 19:05
Always a good exchange rate, I use it constantly.
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Nursultan 94.156.152.* June 1, 2025 18:08
Very simple and intuitive exchange procedure.
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Giulia 146.19.68.* May 29, 2025 10:55
Everything is clear and accessible, and most importantly very fast!
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User 185.172.129.* May 28, 2025 20:14
Fast and secure crypto exchange.
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Zizya 198.44.131.* May 28, 2025 19:11
Use this reliable exchanger.
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Letitia 66.232.126.* May 26, 2025 20:50
Everything is fine and as fast as possible, I often use this exchanger.
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Charles 185.220.100.* May 25, 2025 16:28
A godsend for the beginner, it's simple and accessible.
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Wulan 198.44.138.* May 25, 2025 09:47
I am very pleased, the exchange was quick, thank you.
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Yanix 104.223.103.* May 23, 2025 16:22
I only use it and nothing else, I recommend it to everyone!
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Alikhanley 37.77.56.* May 22, 2025 18:07
The exchanger is super! Very promptly) Good rate! Now I'm with you!
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Walkering 154.205.232.* May 20, 2025 17:28
Super exchanger, the best rate! Instant crediting of funds!
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Ryan 172.121.77.* May 20, 2025 10:49
Thanks for the quality exchange, everything is cool. The exchange is fast and without delays.
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Kenya 45.84.107.* May 19, 2025 17:14
Everything is super, as usual. Fast and without nerves)
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User 192.42.116.* May 18, 2025 17:17
The fastest application processing here, although I've tried so many exchangers already! I never cease to be amazed by the speed, no hiccups.
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Alessia 45.141.197.* May 18, 2025 08:49
It's really a very fast exchange, I think it's one of the most effective and profitable exchangers.
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Alessandro 45.134.25.* May 17, 2025 13:54
I went through many different cryptocurrency exchangers, and this one turned out to be one of the most reliable.
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Dias 45.85.66.* May 16, 2025 17:57
I've been using it for a long time, there were no problems with exchanges, only positive impressions.
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Frances 185.241.208.* May 16, 2025 17:45
Everything's fine, no questions asked.
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John 176.53.133.* May 16, 2025 13:44
The exchanger is the best of the best, will use again in the future, fast and reliable.
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Tommy 46.232.34.* May 15, 2025 15:47
Great site, everything works well, I liked it. Very many different pairs for exchange.
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Kilian 45.139.55.* May 15, 2025 15:23
The best exchange service! Thanks.
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Harry 45.138.144.* May 15, 2025 08:59
Chic and shiny! Thank you for your work, dear ones.
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User 185.40.4.* May 14, 2025 20:53
Thanks a lot! great exchange.
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Jeanette 154.205.245.* May 14, 2025 18:00
I have been using this exchanger for about a year and I am very satisfied.
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Dewison 107.189.13.* May 12, 2025 18:52
It's been working fine for a few years now. The guys are great.
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Fidel 86.106.87.* May 12, 2025 18:03
Very convenient platform
exchange is fast here.
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Mariano 166.88.76.* May 11, 2025 05:38
I've been using it for a long time. And as usual, it's simple, reliable, not long.
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Margie 104.244.79.* May 10, 2025 17:26
I exchanged for the first time, very fast and at a good rate. Thank you!
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User 64.190.76.* May 10, 2025 10:04
Nice exchanger
thanks for the fast speed.
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Nicholas 82.117.88.* May 6, 2025 14:20
Everything is done here without any problems.
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Maryln 104.223.104.* May 5, 2025 19:50
Wide range of cryptocurrency pairs
Good rate.
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Micael 178.159.95.* May 5, 2025 13:00
Reliable. Nice to work with professionals.
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Priscilla 45.95.29.* May 3, 2025 10:03
Wonderful service. It's not the first time I've made an exchange.
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Asmund 45.148.240.* May 1, 2025 19:07
Great service, convenient, thank you very much for your approach.
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Jasmin 208.78.41.* April 30, 2025 20:38
Quick confirmation and completion of the operation. Thank you!
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User 95.214.92.* April 30, 2025 10:01
My first experience with this exchanger was a success, respect.
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User 185.221.196.* April 29, 2025 15:47
Fast work, everything is in order, thank you.
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User 185.56.83.* April 27, 2025 19:33
The best exchange service! nice rates.
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Donald 185.244.192.* April 27, 2025 07:59
During the exchange process the exchange rate didn't seem to change, all is well.
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User 192.42.116.* April 26, 2025 16:54
Everything was quick and high quality. I recommend it.
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Kilian 138.199.47.* April 25, 2025 20:43
I added this one to my favorites and change it periodically 5-6 times a month.
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Ray 154.195.148.* April 25, 2025 17:28
The exchange process takes as short a time as possible.
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User 204.8.96.* April 25, 2025 10:10
I've changed it so many times and it's always clear!
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27 pages: 272625189



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