PocketBank exchanger

I've used this service for a long while now without any issues, but on Dec 26th, my transaction went to a wallet from a previous order for some reason (I can swear it gave me that address, but the support claims it's a user error), and I still didn't get the payout. It's one of your wallets. You have the transaction hash. User error or not, it should take no more than minutes, hours max, to set things right. Not days.

Guys, I know it's holidays and all that, but come on, it should be easy enough.

I have been using this service for a few months. Everyting was ok. But the last orders made on 18.12 are still not proceeded, and there is now answer when they will be done. Totally dissapointed…:(

They pay me less that they should. I had to receive 559.3433 USD on my paypal, but in fact I just receive 2 transaction one with 405 USD and anouther with 140 USD. In total 545. Where is my missing 14 USD? Be aware of them.

Few thousands of $ has been delivered in max 1 hour. Very fast exchanger! Thank you.

The best exchanger I've ever encountered. I'd especially like to thank the support team for their responsiveness and efficiency!

4000 USD

Order number
***

The order was of direction USDT — TRC 20 to USD Bank wire.
It was 1 Oct 3:20 UTC 2025.

Thry rejected on 7 Oct and still havent provided refund. Pathetic service.

I have been using this service for six month with overall great results, they have good rates and fast payouts even at the weekends.

The exchange went quickly and at a good rate.

I left a request on the 18th, they sent in parts, first the main amount, conditionally $600, the next day the remainder, $50. I received the remainder on the 22nd. Overall, it's positive, but I would like more efficiency. Support works adequately, they answer in telegram. I recommend it, I'm withdrawing for the second time.

This exchange owes me 222 euro after a canceled operation and is leaving me in the dark as to where my money is, not answering my emails.

Steer clear of this exchange!
i’ve used this exchange several times and every single time it takes close to 72 hours with virtually no communications to get any exchange processed.
The last time they strung me along for 48 hours asking for more and more highly personal verification information and then ended up canceling the transaction—and stealing five percent of the total sum “for processing?

Almost a year ago I exchanged some TRC20 USDT to Paypal USD. But now I got a chargeback from the same sender saying that the transaction is unauthorized. So I lost all that money. I can provide all proves if needed.

24 hours after making the payment I’m still waiting to receive the funds that are owed me.
That is not okay.
Beware.

I sent them $500 usdt bep20 on 7 may
my order still not paid, 5 calendar and 3 busines days passed
be careful.

The paypal processing was way too long. Maybe the average wait time should shown a bit longer than 72 hours, as mine took twice that time.

The exchange request was completed within an hour, thanks for the good service.

Delala neskoljko obmenov! Vse bistro i operativno, bila problema s odnim perevodom no vopros reshen. Spasibo.

Very bad service deleting my message from live chat? Saying sending money is fast 1/2hours. Lol im waiting for like 5hours and they still say: I'm sending the information to the financial department. To accelerate the procedure.
Bad experience.

Made an exchange USDT to IDN, the exchange was fast, without any problems.

Very bad this people dont send my money 1200 usdt.

They say the money will arrive in 48 hours, this is the first time I have had such a problem with this place.

I've made an exchange of 413 usdc to paypal at 18.01.2025 13:26, after 2 days I have received an email saying that exchange has been completed, however upon checking my paypal account I realized that I have been *** by this exchange as they have only sent me 250$. I have contacted support, they told me to wait. I've been waiting for a day, and nothing so far.

Exchanged 1000 usdt trc20 to bank transfer uah on 26 december and still have no money. Already 5 days passed and bank confirmed that they dont see transaction in the system. Support of exchange dont answer question that bank requested.

Hello, I made an exchange on the 18th, USDT = PayPal, I still haven't received the money, it's inconceivable, the amount is small, the transaction takes 5 minutes, they don't tell me what the problem is, they say wait for your request in priority and so on the second day, my request for a refund, I was told the refund takes 48 hours hours and they withdraw 5% of the amount to me, that is, they do not make an exchange and do not return the money, I think this is a scam, the admin of bestchange. please pay attention to this incompetent exchange.

Why is there such a delay in payment? The amount is not large, but you are still delaying the payment.

The ttransfer came quickly, the support was excellent.

I try to write in ukrainian earlier but there was unknown symbols. So wrote in english — this guys work very well better i even think i want to be in their team if this possible. ***

I did about of 8 transactions on PocketBank exchanger.
Im old age women (75 years old ) with help of my son.
Having *** I had the last savings which now I need for cure my disease.
I dont want to whom ask for help, but now Im broken by the service of ***. That seems to me that they have stolen my money. After 5 transactions I had 1400 usdt there and now they say because of AML we should close your account and
I dont have access to their web and to my walet there with all my money.
Id like to emphasize, I did all AML checks and verifications
and all is great, no problem there from AML side. Only because of this exchnger!
Now Im not sure what to do. Because they can process my last order with 344 $ but all my money I had before on the wallet on their web they say they wont return because of AML (to steal 1100 $!)
Please for Gods sake, help me somebody.

I wanted to exchange 1000 USDT (TRC20) to paypal usd on September 3rd. And after 2 days they made 4 transactions to my paypal. 3 of them were normal as "Friends and Family", but one of them for $250 was for "Goods and Services", which I can't have on my account or I will have problems with my government. Then a message came that it was a mistake and they can resend it normally. So I refunded it (which is paypal's function to send money back to the sender) and payed $13.78 as a refund fee. Now it's September 18th and I still didn't get my money back. Their online chat every 3 days responds that it will take up to 2 days or it takes paypal to resolve it. But I returned their money to the sender, which should be them. I assume they provide services for paypal without having liquidity there, so they use 3rd party senders and one of them was a scammer.
I can show proofs for all transaction, and again I didn't send money to some random scammer, I refunded it to the sender, which should be them and they should be able to resend it normally. But it has been 2 weeks and I still don't have my money.
I should mention that I don't have problems with 3 out of 4 transactions. Only one for $250.

I made a transaction on 4th of September. Yesterday 9th of September i contacted the support and
they told me the payment will be done by the end of the day. Today is 10th and the transaction is
not completed. They told me as an excuse the reason that they do not have funds and they are waiting
for those funds. The exchange has an awful service. Same time other exchanges are completing the
transactions immediately. I am adding this comment and I am informing in public that, if today
I will not receive my funds, I will proceed into a legal case through my lawyer without any further
warning.