OneMoment exchanger

Hello Blu,
Thank you for your trust! We will be glad to see you again!
Sincerely, the OneMoment administration.

They returned my money, but they *** my personal data, including my passport, phone number, and photos.

They claim that I transferred the money from a different number. Why would I do that? They are simply lying and have *** my data.

Hello Anton,

The details you used to send the funds differ from the verified details. You must pay for the request using the details you used for verification.

Your request has been refunded.

The service operates transparently and does not intend to mislead customers.

Sincerely, OneMoment Administration.

Hello,

Dear user, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.

Sincerely, administration of the BestChange exchanger monitor.

Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.

Hello Anonym,
Please contact us by email to clarify information regarding your application.

Sincerely, OneMoment administration.

Okay.

After sending the bank check, the situation was resolved. The currency was sent. Thank you very much!

Anonym,

Your request has been processed and the funds have been sent.

Sincerely, OneMoment administration.

Hello Simon,
Thank you for your trust! We look forward to seeing you again!
Sincerely, OneMoment Administration.

Hello Timur,
Thank you for your trust! We look forward to seeing you again!
Sincerely, OneMoment Administration.

Hello Dmitriy,
Thank you for your trust! We look forward to seeing you again!
Sincerely, OneMoment Administration.

Hello Oleksii,
Thank you for your trust! We look forward to seeing you again!
Sincerely, OneMoment Administration.

Hello Sahibdad,
Thank you for your trust! We look forward to seeing you again!
Sincerely, OneMoment Administration.

Hello Peym,
Thank you for your trust! We look forward to seeing you again!
Sincerely, OneMoment Administration.

Hello dear customer,
Thank you for your trust! We look forward to seeing you again!
Sincerely, Administration OneMoment.

Hello Sergey,
Thank you for your trust! We look forward to seeing you again!
Sincerely, OneMoment Administration.

Hello Vishnu Bachani,
Thank you for your trust! We will be glad to see you again!
Sincerely, OneMoment administration.

Hello Vlad,
Thank you for your trust! We will be glad to see you again!
Sincerely, the OneMoment administration.

Hello Sergey Abramovich,
Thank you for your trust! We will be glad to see you again!
Sincerely, the OneMoment administration.

Hello Semyon,
Thank you for your trust! We will be glad to see you again!
Sincerely, the OneMoment administration.

Hello Kerstin Karlstrm,
Thank you for your trust! We will be glad to see you again!
Sincerely, OneMoment administration.

Hello Tamara,
Unfortunately, due to the unstable operation of banks, at the moment, details for cross-border transfer can be provided to pay for applications.
The transaction for these banking details arrives as quickly as a regular transfer.

Sincerely, OneMoment administration.

If this exchanger cannot make my transaction why he lie in here? Just kick.

Tamara, Unfortunately, due to the unstable operation of banks, at the moment, details for cross-border transfer can be provided to pay for applications.
The transaction for these banking details arrives as quickly as a regular transfer.

Sincerely, OneMoment administration.

I have proofs.

Hello,

Unfortunately, according to our rules https://www.bestchange.com/faq.html#complaint, a "complaint" type of feedback is allowed on our website if "the client has not received funds from the exchange office, and the due date has already passed" only. In any other case, please use a "comment" type of feedback.

Sincerely, administration of the BestChange exchanger monitor.

Hello Gustav,

Unfortunately, we have not received payment for this application.

Please contact us in the chat on the main page of the service or in Telegram with the application number to verify receipt of payment.

Sincerely, OneMoment administration.

The funny thing, I thought maybe my blockchain account had something with AML. And I sent money to exact same card with exact same wallet, but using different exchange, and they had no issue with transaction.

Hello Vitali,

Unfortunately, no information on blocking funds was found in the service for this email and the provided ID.
All paid applications have been processed by this mail.
Please contact us in the chat on the main page of the service to verify the information.

Sincerely, OneMoment administration.

***
Here is the email. I can not write review using temp mail. Please check again.

Vitali,

Your exchange application has been suspended due to the high risk of AML.
During the dialogue with you, we provided you with the contact of the AML officer.
Please specify, have you provided the requested data?

Please contact us in the chat on the main page of the service to verify the information.

Sincerely, OneMoment administration.

Yes, contacted the AML officer. I can provide you the chat and information on that.

Using another service, I sent to the exact card from the the exact wallet, and they had no issue with AML.

Vitali,

When creating the application, you were familiar with the exchange rules and KYC/AML procedures.
The funds were suspended not by the service, but by the exchange.

We can provide you with the AML report of the transaction you sent if you contact us in a chat on the main page of the service or by email with the application number.

Sincerely, OneMoment administration.

I contacted your chat. Same result. You can not refund your funds. I do not recommend this service. Other service had 0 issue with transaction with the same bank card and same wallet.

The claim is not solved! They didn't refund the money.

Vitali,

Please do not renew the claim, as at the moment you have not provided information about the occurrence of funds for AML verification.

The AML report on your application was provided to you in the chat.
The funds were not suspended by the service.

Please provide all available information about the occurrence of funds for the AML procedure.

Detailed information was provided to you in the chat on the main page of the service.

Sincerely, OneMoment administration.

Hello,

Unfortunately, according to the AML analysis performed, the cryptocurrency you sent is High Risk or associated with illegitimate sources such as DarkMarket.

In this case, according to the information security rules, the international AML/KYC policy https://www.bestchange.com/faq.html#frozen-transaction and the exchange service regulations, additional verification is required to consider a refund. You agreed to the rules and the AML policy of the exchanger when creating the order.

The status of your complaint is changed to neutral with the capability of commenting.

Sincerely, administration of the BestChange exchanger monitor.

Hello Holden Judje,
Please contact us in a chat on the main page of our service or in a telegram.

Sincerely, OneMoment administration.

Dear customer, your application has been processed, the funds have been sent on 03/06/25 to the address specified in the application. Please check the receipt of funds.

Thank you for choosing our service.
Sincerely, the OneMoment service administration.

Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.

Hello Ggg

Please contact the technical support of our service, we will definitely help you.

Sincerely, the administration of the service.

I cant contact the technical support because its saying i already did it “2 times” and now they just dont respond and its taking wayy long.

Ggg, now we will check the information as a priority.

Ggg, we have clarified the information about your transfer, please provide additional information about your transfer, namely the receipt in pdf format. After that, we will send your payment for re-verification of the payment system.

I did provide the information in the ticket. i cant ma3 tickets anymore. the receipt in PDF format was in there.

I cant send pdf files here. So what should i do? Im waiting for so long.

Ggg, to resolve your issue, please contact us by mail: [email protected]

Hello Nikita,
Good time of day.

Unfortunately, we found out that you sent the funds to the contract address.
We do not accept funds to a contractual address, most likely you needed to make sure we were working with contractual addresses or not.

If we can help you in any way, we are ready to help you, for this we ask you to contact the chat on the main page of our service, so we can conduct a more active dialogue.

Thank you for choosing our service.
Sincerely, the administration of the service.

Hello, Vasiawow,
Thank you for your trust! We will be glad to see you again!
Sincerely, OneMoment administration

Hello, Ilya,
Thank you for your trust! We will be glad to see you again!
Sincerely, OneMoment administration!

Hello John,
We have sent you a link to the transaction by email.
Your transaction is fully confirmed, the funds must be available in the wallet
If the funds have not been received, contact those.support for your wallet.
Sincerely, OneMoment administration!

I have not received transaction's link and still have no money available in my XMR wallet
I had to receive 0.02301454 XMR but still see 0.000000 on my wallet.

John, We have duplicated the link to the transaction to your email.
Your transaction is fully confirmed, the funds must be available in the wallet
If the funds have not been received, contact those.support for your wallet.
Sincerely, OneMoment administration!

Https://localmonero.co/blocks/search/a98eb1523c2e15d397dc24f56cd520e18fe536f403478f58e32bdb4808a96a8e
prove that you have sent monero to the address.

John, The funds have been sent to the address specified in the application.
We have provided you with a link to the transaction by email.
Please check it out.
Sincerely, OneMoment administration!

Yes, I have received transaction hash from you but I still not sure you have sent monero to the address. Prove that you have sent monero here: Https://localmonero.co/blocks/search/a98eb1523c2e15d397dc24f56cd520e18fe536f403478f58e32bdb4808a96a8e
or here: https://localmonero.co/blocks/search/a98eb1523c2e15d397dc24f56cd520e18fe536f403478f58e32bdb4808a96a8e

I do not wish to listen from you "We have provided you with a link to the transaction by email.
Please check it out." I just wish proves from you.

Or here: https://blockchair.com/monero/transaction/a98eb1523c2e15d397dc24f56cd520e18fe536f403478f58e32bdb4808a96a8e.

Yes, I have received transaction hash from you but I still not sure you have sent monero to the address. Prove that you have sent monero here: Https://localmonero.co/blocks/search/a98eb1523c2e15d397dc24f56cd520e18fe536f403478f58e32bdb4808a96a8e
or here: https://blockchair.com/monero/transaction/a98eb1523c2e15d397dc24f56cd520e18fe536f403478f58e32bdb4808a96a8e

I do not wish to listen from you "We have provided you with a link to the transaction by email.
Please check it out." I just wish proves from you.

John, Please check your email, we have provided you with proof that the funds have been sent to the correct address.
Sincerely, OneMoment administration!

Hello Nikita,
Thank you for your trust! We will be glad to see you again!
Sincerely, OneMoment administration!

Hello dear customer,
We accept funds to the payment system, all payment information comes from them.
Payment system support reported that no payment has been received for this application. Please provide a statement of the movement of funds for this payment to re-verify the payment.

Very quick response, you'd reply like that in chat at least sometimes! And about the payment, you can use this money to buy red noses for your company.

The payment was received with a delay. Your request has been processed, the funds have been sent, and the transaction is waiting to go online.

I'm telling you, you're clowns. First you insist that the amount did not received for almost 3 hours, but after the review all the problems immediately resolved and suddenly the payment came and immediately it was seen by all. And advice do not even look at the positive reviews) very not recommended to work with them!