What sets Changelly apart is trust. Even in volatile markets, I’ve never had a failed or stuck transaction. That peace of mind means a lot, especially when moving bigger sums.

Unfortunately, I experienced the same situation with this exchange service as the commenter below. My transaction was blocked and sent for AML verification. I provided the entire path of the funds from my bank to their exchange service, including screenshots and hashes, identity verification, and all the information their team requested. But unfortunately, for almost a month now, I've been receiving only the response "wait, we need more time." Unfortunately, I'm sure the exchange service team has no intention of returning the funds, but is simply stalling for some unknown reason. I ask the administration to somehow address the situation, or at least not publish requests from this exchange service for other users, as they could also be subject to what I believe to be the same fraudulent actions by this exchange service.

Hello! my exchange was blocked by changelly more than three days ago. Kyc verification and confirmation of the source of funds were requested.

At the same time, the aml score on my wallet is crystal clear, i have completely clean money, which i wrote to changelly about. I believe i was blocked because i made several exchanges totaling $3-5 thousand in a row.

I contacted support and passed kyc on the first day. I then provided the contract under which i received the money and a statement from my place of work. In total, i provided justification for $10,000, although the amount of the blocked exchange was $5,000.

After that, they started asking me to justify the rest of the transactions in my wallet, to which i replied that this was my personal thing. I justified where i got the money for the exchange from them + my wallet is absolutely clean according to the aml score.

After that, support told me to wait and has not responded to my emails for two days, even though i responded to their requests immediately.

Please help me!

I mistakenly chose a fixed rate instead of a floating one. The amount was quite large; the difference between the fixed and floating rates was over $500. I paid for the order immediately after creation. Support is unresponsive, even when I asked for a partial refund. I was a regular customer, and it's a shame I'll have to use a different service. The company chose to make more money in the short term rather than play the long game. There's no loyalty here, be careful.

I created 2 applications through an intermediary, as a result, both failed, passed verification as requested, provided everything, a month passed, and the funds were not returned!

The app works perfectly, it's convenient to use on the go, and you can always make a profitable exchange.

I've had a positive experience using this service; exchanges are successful, I haven't noticed any long delays.

Love this one. The main thing that it works perfectly for me.

I was a bit hesitant at first, but Changelly turned out to be a solid option. It’s fast and support answered my questions. Definitely using it again.

I swapped ETH to USDT so fast using Changelly, and the rate was pretty close to what I expected. It’s great for those moments when you just want to get a quick trade done.

It’s already been 1 year that Changelly has been holding my money. I submitted all the required documents. They don’t give any deadlines and provide no progress updates. All I hear is: “we are still reviewing.” This is not a review — this is stalling.
ID — ***.

I made a swap on Changelly for 1.29050959 BTC on 26th July, but it got flagged for AML compliance. They asked me to complete selfie KYC via Sumsub on 18th August, which I submitted. A few weeks later, on 15th September, they requested proof of funds, and I provided it right away.

Since then, it’s been a total headache. I’ve sent over 20 follow-up emails (every 3-4 days), but all I get are generic responses with no real progress or updates.

It’s now 23rd November, and I’m still in the dark about my funds or the status of the swap.

Been using Changelly for over a year now. It’s super convenient when I need to move between coins quickly. The process is straightforward, and I’ve never had a failed transaction.

Changelly have just put my transaction on hold for supposedly sending risky funds, however, the transaction came directly from Centralized Exchange "FixedFloat" which is known by all AML systems not to be risky

Image — https://ibb.co/q3LMj1s2

This is direct proof of Changelly practicing shotgun KYC, where they just KYC random orders and hope people don't want to go through the process so they can keep their funds

I challenge the changelly admin to reply to this without mentioning that the transaction was halted because there is "a larger picture behind the funds" — no, there isn't. It came directly from an exchange.

I made an exchange of funds from LTC to USDT. The funds were transferred to my friend, who transferred LTC to me, but Changelly stopped the transaction and requested KYC, which I successfully passed. Then they started requesting documents of origin, but it seemed impossible to prove something that happened during a personal meeting in real life, not on the internet. Now Changelly is taking a long time to respond and is holding the funds. I want to say that the funds were from another exchange, ***, belonging to my friend. I ask the exchange to either approve the exchange or return the funds, as the origin of the funds seems clear, I passed KYC, and I consider it unacceptable to wait more than 7 hours for my funds.

Changelly, I demand that you do not hold funds in order to maintain your own liquidity by withholding customer funds. AML/KYC policies may exist, but they should not be used for unlawful purposes.

Not overloaded with features, but that’s the point. Just clean, fast crypto exchanges without the fluff. Perfect for quick trades.

Changelly saved me during a market dip. Swapped quickly before prices moved. Definitely one of the fastest options out there.

Swapped USDT to BNB — No stress, just smooth sailing. Loved how simple everything was!

Hello, I am very sorry that I did not read the reviews about this exchanger earlier.
The thing is that I exchanged my DAI for XMR, sent a test transaction for $501, and everything went well. After transferring 90 thousand dollars, they blocked the transaction and requested an KYC check.
I successfully completed everything, after which there were a couple more questions about the addresses where I was transferring funds, and then silence.
And now I don't know if they will return my money or if they will process the transfer as planned. I hope the BestChange Administration will help me figure this out.

Dear BestChange team, dear users of the service. I appeal to you as a last hope.
My name is Dilyara, I am the mother of an unborn child. Hoping to make money on the growth of cryptocurrency, I sold my apartment and used my parents' money to exchange my 5,498 BTC for USDT on Changelly.
Changelly blocked the exchange operation on May 9, 2025 and since then they have been asking to "wait". I have lost everything in my life because of them and am already on the verge! I am about to give birth, and Changelly does not return the money and completely ignores my requests, responding with automatic responses.
Brief chronology:
• On December 26, 2024, my dad gave me money as a down payment for the purchase of my own big apartment for my young family (me and my husband expect a baby).
• In April 2025, I sold the apartment I owned so that we could combine the money with a gift from my parents and buy a larger apartment for my family. The money was paid to my bank account.
• I decided to invest the money I received from my parents and the money I received from the sale of my apartment in cryptocurrencies, due to the fact that, according to my forecasts, at that time it was profitable to trade in the USDT-ETH or USDT-SOL currency pairs.
• On May 09, 2025, I’ve initiated several BTC > USDT exchanges via Changelly: (1 BTC + 1 BTC + 1 BTC + 1 BTC + 1,498 BTC).
However, all of the transactions were blocked and Changelly requested additional documents confirming the transactions.
• On June 4, 2025, I provided Changelly with the following documents:
1. A statement of my bank transactions for my bank account in an official bank for December 2024 – to confirm the receipt of money (gift) from my father;
2. A certificate from the bank confirming the transfer of a gift from my father;
3. Purchase and Sale Agreement from April 10, 2025 – which indicates the transaction amount the details of the transaction, the buyer’s details and other important information.
4. An Information from the Unified State Register of Real Estate, confirming my ownership of the sold apartment;
5. A certificate from the bank confirming the transfer from the buyer of my apartment to my bank account
6. A latter from the employer with whom I have a contract stating that I am employed and have a high salary under the contract
7. A statement of my bank account for the period February 16, 2025 – May 9, 2025
8. Other documents
All the above documents were provided by me with an officially certified translation into English via notary, officially sealed and signed by authorities.
All of the above documents were provided with detailed explanations of the nature of the transactions and sources of income.
The BTC — USDT exchange transactions themselves did not contradict any of Changelly's policies.

I sent status requests and information requests on the following dates:
• May 15, 2025
• June 4, 2025 (I sent the main package of documents — evidence with translations and a cover letter)
• June 6, 2025
• June 11, 2025
• June 16, 2025
• June 20, 2025 (here I wrote one more very detailed letter with explanations of all transactions – I attach it to this letter)
• June 26, 2025
• June 30, 2025
• July 2, 2025
• July 9, 2025
• July 11, 2025
• July 15, 2025

After that, I systematically tried to contact the service, I tried to find the truth at all available addresses: *** — there is no specific answer anywhere.
On July 25, after numerous letters to all addresses, Victor from the AML Compliance Department answered me and said that the refund would be completed. On the same day, I received a message from the ***, which said that the refund was completed. BUT! a link was given to a reference, in which there was not a single cryptowallet of mine at all (there are 23 different crypto wallets, none of which belong to me, especially since the total amount of all transactions is 3.98957 BTC). To my message that these are not my wallets and not my transaction amount, Nicole from the AML Compliance Department replied that "Unfortunately, we cannot provide proof of ETA here, as the refund requires management approval" and suggested waiting again!
Now I am desperate. This looks like a total *** from Changelly. Because of Changelly I lost everything I had. I beg you to help me. I can send any proofs about my words.

Used it late at night, wasn’t expecting much, but it worked flawlessly. Quick and clean interface. Definitely using it again.

Changelly is my go-to for quick swaps, coins hit my wallet fast every time. Super convenient when you're in a rush.

Have a positive experience, recommend!

The service performs well. No delays no failed transactions.
Great for time-sensitive trades.

Good one! Using this exchanger for 2 months.

Everything just worked. No delays. The best kind of crypto service is one that stays out of your way and this is it.

I made an exchange through Changelly and made a simple mistake — I forgot to include the destination tag when sending XRP. The funds were successfully delivered to their wallet (clearly visible on the blockchain).
Support confirmed that such cases can be resolved manually, but refused to return the money only because the amount was less than $50. So, there is no technical problem — it’s purely the company’s policy: “if it’s under $50, we don’t refund.”
In practice, this means Changelly keeps customer funds if they fall below their arbitrary threshold. This is unfair, disrespectful to customers, and undermines trust in the service.
Regardless of the amount, customer money should always be returned to its rightful owner instead of being kept by the exchange.

Dear BestChange team and community,

I’m writing this with a heavy heart because we don’t know what else to do. We used the Exodus wallet swap (which routed to Changelly) in early July, and since then our funds have been stuck under “AML review” with no real answers. The amount on hold is 174,535.9 XRP.

We sent everything they asked for—full identity and source-of-funds—right away. Weeks have gone by and we only receive the same canned reply: “the review is ongoing.” No case owner, no checklist, no timeline. Just silence and delays.

This isn’t speculation money. These are work funds—money earned the hard way, day by day. It’s savings built with effort and sacrifice. It feels awful to watch it frozen like this, as if someone could just take what we’ve sweated for and keep it. We’re exhausted and honestly scared.

We’re begging for help from this community:
• If anyone at BestChange can help us reach a senior person at Changelly, please, we need a real case owner who will talk to us.
• If any user here has gone through a similar Exodus/Changelly hold and finally got their funds back, please tell us how you did it.

What we’re asking from Changelly is simple and fair:
1. Assign a named case owner and tell us exactly what (if anything) is still missing;
2. Give a firm timeline to either release the XRP or refund to the original address;
3. If they refuse, state the specific policy/legal basis for holding our money and share the formal complaints path so we can escalate properly.

We don’t want a fight—we just want what’s ours, and we want to resolve this the right way. Thank you for reading and for any help or advice you can share.

One of the best exchangers! Recommend for quick crypto purchases!

Positive experience, recommend.