I made the deposit BNB and from trust wallet and want to get USDT, It's almost 48 hours passed away they haven't credited it and are procrastinating you deposited via contract.

First transaction ok — second one — problems start

I have exchanged 3k$ at this exchange few days ago, everything was ok, now i tried to exchange 3k$ more, from the same wallet as previously, everything same. But now my transaction "is on hold pending KYC check by our Security Team". So there is no logic. Nothing has changed on my wallet since the first exchange at this point. But now there is some problem with AML, i.e. the system considers my wallet potentially risky.

I went through KYC verification, tried to get some specific information on how long I have to wait — they ignore me, say just wait. Please ask Bestchange support to intervene, because this is all ridiculous. I also provided more than 70 screenshots of correspondence with the person from whom I received money, as well as checks of money transfers to my wallet. It's not the first time I've used an exchange services and it's the first time I've encountered such a situation. Only in Changelly. Draw conclusions. It all looks like an attempt to deceive me in order to take possession of my funds.

Bad and slow exchanger. Was swapping crypto to crypto, they are holding my tokens for more than 2 hours without any exact ETA and explaining the issue. Extremely disappointed and don't recommend if you need to get your money to be exchanged quickly.

Small amount ok, big amount = *** start

Be cautious with this provider! I initially exchanged a smaller amount for testing, which went smoothly and quickly. However, when I tried to exchange a larger sum, it was held with a "suspicious" notification. The coins I sent both times were from the same address and are 100% clean. I then completed a verification with my ID, yet they keep asking for more information, which I am trying to provide, but the money is still not being released. The support team also won’t tell me when it will be released.

The exchange scammed me out of 1000 USDT during a swap for XMR. They supposedly sent the funds to my wallet, but the money never arrived. It’s been 12 days, and they still refuse to provide evidence that the transaction occurred. They gave me one screenshot, which doesn't even show my address. They also cannot provide the secret key for the transaction to verify the swap. The exchange was for XMR.

They are demanding a screenshot of the transaction showing the wallet address, amount, and all transaction details. But for the past 12 days, they have been stalling, promising to respond via email soon. Again, it has been 12 days, and there is no evidence that the transaction took place!

Very slow service, dont recommend.

The *** transaction has become a matter of serious concern. The 422.59 LTC I sent was unexpectedly blocked under the pretext of AML verification. Despite the fact that I went through all the necessary verification procedures instantly, my funds are still being withheld for no apparent reason.

It's been two weeks since the blocking, and despite my numerous appeals, there has been no response from the support team with a timeline for when they will return the funds. Such actions call into question the honesty and transparency of the platform. It seems to me that this may be a *** attempt.

I demand immediate unblocking of my funds and their return. It is unacceptable that processes that are supposed to protect users are turned into tools of abuse.

I insist on transparency and honoring your commitments to your customers. I hope for a speedy resolution to my problem and am willing to consider further steps to protect my rights.

They haven't given me my money for a week now. They forced me to go through KYC, although the risk percentage on various AML services was on average 25%. Since I completed KYC they simply stopped responding because they no longer have a legitimate reason to hold my money.

This is a service of slackers who don't even try to work. All they want is to steal your money.

I also asked to exchange a small amount of the sender of the transaction which they considered suspicious and what happened? They exchanged his funds without any problems, although they told me that he was the culprit in this situation.

I don’t recommend this service to anyone, any other would be much better. They stole 0.051 BTC from me.

Waiting for a refund for a month, support can not provide any info. Terrible! 924 USD held hostage.

Great automatic fast exchange. To change the amount you don’t have to recreate the order (wasn’t enough coins for fee in my case), it automatically recalculate the sum.

It's been over two months since they held my funds. I just did an exchange within Exodus and was told to confirm 4 transactions. I gave them all the information they asked for, passed KYC checks. And now they just ignore me for over two weeks. I can provide screenshots of the correspondence, they just stopped replying, even with the message that the case is still under verification. I need my money, the amount from all four orders is not small, and they just ignore me.

They've been holding my funds withdrawal for the second day already. I've passed KYC verification and provided screenshots of receiving the money. Please expedite the process. I also want to mention that I've exchanged from this wallet on this exchange before without any issues, so it's surprising why there are problems this time.

Ask for kyc verification, for what reason — do not explain, passed verification, funds are still on hold, do not recommend it.

Hello! I have used Exodus wallet to exchange my crypto assets, i wanted to exchange my LTC to USDT, i don't even know that exodus uses Changelly. So after my exchange was finished i made a transaction to other person, and as it happened there was high AML score. After that i have checked with aml bot 3 things: my usdt address, transaction hash ( from me to other person), transaction hash ( from Changelly to me). And all this things was marked by high AML score( 33%, 52% and 60% according to that points which i have written earlier). Changelly support gives me 0 info and says that all the assets are clear. I want to get my money back! I can send all the proves to Bestchange admin.

Very fast and wonderful.

That platform hold my money 3 days and always reply that my case under review and reject to return my money. Don't recommend.

I sent money, requested verification, went through verification and still don’t give the money back, what a pity that I read the reviews so late, I wonder why you need such exchangers at all? Just bad reviews ***.

Traded on the Changelly Pro exchange. When withdrawing, they froze the account and asked to go through KYC. I sent documents several times, when I sent those already suitable for verification, they stopped responding :)
They answer only if they kick the support of the exchanger. The answer is always - Dear Customer,
We'll inform you as soon as we have any news.

Deliberately delayed for no reason. I want to get my money back and never use this exchange again because of a clear fraud.
In the exchange number, I indicated the numbers of the ticket, which is used in the subject of e-mail correspondence.

I confirm. This exchanger is a scam. They froze the exchange for a large amount, and I did the exchange through intermediaries and did not even know that this exchanger would make the exchange. A day later, I only found out that I needed to write to them, since there was no money for a day. They cannot refer to any law, they are just trying to embezzle my money. They want to steal money. I sent them all the documents. They rejected them. And they refer to the fact that they were rejected by the verification service. Lies. I ask for my money back to the same wallet from which I sent them, but they say that until I pass verification, they will have the money. That's funny. So they want to steal my money. This is the first time I meet such a brazen exchanger and I do not advise doing any business at all. They don't care about the client. I have all the screenshots of my being right. If they don’t return the money to me, I plan to leave my contacts and collect all the victims for a class action lawsuit and further complaints to all higher instances. Let's leave this mess behind.

In addition

I sent all the documents, including the source of funds. After that, the third day they are silent and allegedly refer to the check. When asked how long, according to their rules, a check takes, they are silent. These are scammers, remove them from this site. Let's do a class action lawsuit and shut down these scammers!

You are impudent scammers, I sent you all the necessary documents 1 day ago and you replied that the case was under consideration. Today you again requested the same document, referring to the fact that you did not receive anything. You're lying! I have all the screenshots of the correspondence. You are deliberately delaying the time. Nowhere in your rules is it specified how long the check takes. In your post above, it says that the coins are possibly associated with fraud. So you do not know if they are connected or not connected? and keep my money? It's illegal. Other exchangers simply send the cryptocurrency back and work. You have a smart well-thought-out scam system. I read reviews about your exchanger - you ignore customers for months and appropriate their money for yourself. And this is not an isolated case. You are scammers, it says here that you are based in Georgia, and Hong Kong is listed on the trustpilot website. Thus you are lying. You need to pass KYC verification on all sites))))). I sent you all the documents that you asked for. After that, you are delaying your time. Provide me with at least one document that allows you to freeze my money and that indicates that my coins may be associated with fraud? You do not have them, you brazenly block the funds and in 2-3 months appropriate them to yourself. This won't work with me. This is my money and you have no right to block it. Who are you? - You are just a gray exchanger who breaks the law. And if you do not return the money to me, then this story will be covered in all your social networks and everyone will know what kind of scammers you are. In principle, so many people already know that you are scammers. In addition, as I wrote before -

After a few days my lawyers will prepare a complaint against you and it will be sent to namecheap. This is your domain registrar, after the claim is filed and accepted by the UK court, we will send this paper to the registrar and he will disable your domain until the end of the court, as your actions are fraudulent. We have also collected the third victim of your actions, this will also help us. I repeat to you again, you will not be able to steal my money. Give me back my money and get off with a little fright.

Dear Bestchange Administration! Please take action against these scammers. They respond to complaints on your site within 20 minutes, but the case for compliance in their exchangers is considered for months. You will act as a guarantor and help speed up the solution of the problem. Because judging by other complaints, they deliberately withhold funds for months and they think that customers will simply forget. I ask you to speed up the process, I sent them all the documents and they deliberately ignore.

2.2.22 I tried to make a transaction 8,9999 BSV to XRP. After one week waiting and many emails later it finally happened. During that time XRP was skyrocketing 40%! Instead of 147 XRP I got only 110 XRP.

Avoid that company!

Never use this site! they take your money for themselves and don't give it back!
Verwenden Sie diese Website niemals! Sie nehmen Ihr Geld fur sich und geben es nicht zuruck!
Non usare mai questo sito! Prendono i tuoi soldi per se stessi e non li restituiscono!
N'utilisez jamais ce site! Ils prennent votre argent pour eux-memes et ne le rendent pas!

My swaps are frozen

i am waiting for 1 week

please give my money back to my eth account

I do not recommend this exchanger to anyone. This company cooperates with exodus. They keep my funds for about 1.5 Months, i provided the documents they asked for, but there is no answer. Today i thought about how to contact the police and write a statement about the theft. Also i spread about this exchanger in my social networks and youtube channel, but people still use it. Never use currency exchange in exodus, because the same thing can happen to you, i lost about 200.000$
I ask the administration of the bestchange site to remove them from the listing.

Started exchange BTC-> XMR. Then, for some reason, I decided to cancel the transaction. I wrote to the chat with a request to cancel and immediately a message about KYC appeared on the page. Again, I just wanted to cancel the transaction. Very similar to SCAM. I will not close the feedback until I get the coins back.

ID oipyf2lsftmbkwjk
they have been illegally withholding my funds for 5 days, and I have already sent all the documents and other certificates. Please understand and block this exchange office until they solve their problems!!!!!!

I did a token exchange, the rate was excellent. I exchanged tokens for a friend - at his request. Let's send them tokens, they have requested KYC! For two months they made me brains, in the end they just sent the documents to a friend - who just asked to exchange tokens. As a result, they were verified, but they simply ignore and say nothing! I do not advise working with this exchanger, scam for a huge amount!

SCAM!!! Never use this company. They steal money, lying on chat, blocking you on chat.

Be carefull. I change LTC to 700 ADA. They have my LTC over 2 hours! They stole my 5.88 LTC!!!

Fake company exist just on the internet.
No phone, no addresses, no business licence, nothing...
Trying to steal my BTC hiding behind KYC procedure.
You think I violate your terms and policies? No problem, let's take our case to the Court.
You hold my money, because you think I'm a drug dealer willing to launder the money? No problem, let's contact Competent Authorities, take legal action.
But you have no right to take my money and didn't take legal action. My lawyer has already tried to contact your "legal department", but was also ignored.
All my email to the "legal department" ignored, all my questions ignored. All email and requests from my lawyer ignored.

When making a deal, they ask for your documents! They are scammers who collect a database of documents and do not want to return my money! I refuse to cooperate with him and do not want to make exchanges on their resource! Return my money! Deceivers!