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458598
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Updated:
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hi.exchange exchanger website screenshot

HiExchange exchanger

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Status: active HiExchange reviews: 02921146
Exchange rates: 367 Volet TS:
Reserve: $2 511 759 Perfect Money TS: 703.80
Age: 4 years 2 months WebMoney BL: 578
On BestChange: 2 years 8 months MyWOT rating: 3.0
Country: Turkey Forums:
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When creating a financial claim, please make sure that the exchange regulations specified on the website HiExchange have been violated and that you haven't received funds for the order. Please note that the claim may be turned down in the following cases:

  1. The regulated exchange period has not expired yet.
  2. The exchanger's regulations were violated. For example, the incoming transaction did not pass the AML check.

Be sure to indicate the exchange order number. It will help the HiExchange administrator resolve the problem more quickly.

If you didn't like the HiExchange's service and want to write about it, use the Comment review type.

* Order number:
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Add a comment:
Trust Mabaya 107.182.233.* February 9, 2022 18:19
Amazing assistance,fast and reliable.Thank you so much for your service. Will surely use this service time and again. Great rates too. God bless.
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Abduljabar abdulaziz 93.178.29.* February 8, 2022 05:42
In their website they says the process take from 10 up to 50 minutes ?! Now after paying they said it takes more than 48 hours Wtf ???
Please refund my money or send me my money asap
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BestChange admin February 8, 2022 06:55
Hello!

We request the exchanger's administrator to respond to the user's complaint.

Best regards, BestChange administration.
HiExchange admin February 8, 2022 16:01
Hello, Abduljabar abdulaziz!

We're sorry if we couldn't meet your expectations. It is always clearly stated on the order page that orders of some exchange pairs might take longer to be completed. Our team will try their best to complete each and every order as quickly as possible. If you still want to receive a refund, we would be very happy to help you. Please contact our support team with your Track ID. They work round the clock and will guide you through the process.
Claim solved
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The Farhan 116.203.136.* January 12, 2022 14:38
The best broker ever I have worked with
I loved the response time of their support team.
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Mario 95.216.235.* January 8, 2022 07:39
I created order PayPal 1.01 and my money is still on hold.

I cannot get money. Every day I ask to confirm the payment, they need to press one button to release the money, and every day I hear from them the answer - yes, we will do it later. Every day for a week they feed me with promises, I still cannot get my money. They just need to press one button, I no longer have the patience. I didn't think I would get such big problems.

I am asking monitoring bestchange.com help solve this problem.
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BestChange admin January 8, 2022 09:33
Hello!

We request the exchanger's administrator to respond to the user's complaint.

Best regards, BestChange administration.
HiExchange admin January 9, 2022 06:40
Hello, Mario!

We are truly sorry for the problem that has happened here. For a part of it the fault is ours and for the other part it was PayPal's system and unfortuantely out of our control. Our colleagues tried many time to confirm your payment but PayPal sustem didn't allow the operation. That's why we asked for a screenshot from your panel to investigate the problem further. Your stisfaction is our first priority. We will contact you by email to investigate the problem further.

Best Wishes,
HiExchange
Claim solved
Mario January 9, 2022 11:59
You're lying, your fellow operator told me in the chat. That your broker makes the payment and he has not answered you for a week, for this problem you cannot release the payment. The fault is yours completely, because after sending the money, you had to press a button, you cannot do that. And I, your clients have to wait more than a week to collect their money.
Claim renewed
HiExchange admin January 9, 2022 15:55
Dear Mario,

We're truly sorry and we did everything in our power to help you receive your payment sooner. We accept the fault on our side for this problem and we're sorry that this has happened. Your order has been completed and you can use the money in your account. Please let us know if there's anything else we can help you with.
Claim solved
BestChange admin January 9, 2022 16:35
Mario, we kindly ask you to confirm your refund from the exchanger.

Best Regards, BestChange Support.
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Trust 146.70.30.* January 8, 2022 01:46
They deceive people , when buying bitcoin from them, they charge some kind of commission of 0.0005 BTC and they pay 0.00006459 BTC themselves , they do not want to return the money to the scammers

Only after the payment, the message about the additional commission appeared, I immediately wrote to you in live chat to cancel this exchange, but you did not respond for 20 minutes, and then paid the application and cheated for $ 20
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BestChange admin January 8, 2022 03:16
Hello!

We request the exchanger's administrator to respond to the user's complaint.

Best regards, BestChange administration.
HiExchange admin January 8, 2022 09:15
Dear Trust,

We're sorry for the problem you have face. When you change any currency to BTC, it is clearly stated in the first step description that how much is the transaction fee (charged by the wallet we're sending from as NETWORK FEE), how much do we send and how much you will receive. As we truly claimed, we never charge anything more than that and we never take anything more from our customers.
We never change the terms of any exchange or add any additional fees at the end of your steps. Also, we don't have any control over the network fee and we won't benefit from that or take shares.

Our customer support is online 24/7 to help you in such cases.
Claim solved
Trust January 8, 2022 12:05
I repeat to you once again, When I made an application for an exchange, there was no information, only after the payment a message appeared, I immediately wrote to you in the chat so that you canceled my exchange, but you ignored it, and only after 20 minutes you made a bitcoin payment, I wrote to you in the chat but you ignored me. I have screenshots.. Please refund 0.00046 BTC.

P.S.Admin bestchange give me your email we send screenshot
Claim renewed
HiExchange admin January 9, 2022 06:32
Dear Trust,

Please go to our website and try the steps once again. You can see that everything is clearly stated in our exchange steps and nothing will be added iin the final step. Maybe you didn't see it in the first step while you were placing your order. We repeat, we never add anything to the fees and everything is always clearly stated in the first step.
Claim solved
Trust January 9, 2022 08:39
Scammers
Claim renewed
HiExchange admin January 9, 2022 08:53
Trust,

Sorry for the problem you have faced. But we don't think not reading the terms before doing transaction makes some website scammers. everything has been done based on what you can see on our website. You could always make a refund based on our refund policy and you didn't even agree to those terms.

I request BestChange administrator to see this problem here.
Claim solved
Trust January 9, 2022 10:13
1. You ignored my appeal to Livechat on your website, (If you had answered, you could have canceled the application, + you only made the payment after 20 minutes ,
2. You specifically did not respond to the message in your chat, when I applied for cancellation, you decided to simply ignore the appeal,
Claim renewed
HiExchange admin January 9, 2022 11:41
Dear Trust,

We never Ignore any chats from our customers. Sometimes the load is too high that customers have to wait a bit before we get to them.
Your order was completed only 7 minutes after you placed it. No Exchange put their reputation at risk for just one transaction with very small profit. As I mentioned before, the refund option is available. You can request a refund based on our terms.
Claim solved
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Jametbigwin 125.161.76.* January 5, 2022 14:43
Great information, best secure and fast response
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Ivana Ratih 114.125.5.* January 5, 2022 03:00
Good job Exchange
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Abduljabar 82.167.244.* January 3, 2022 19:21
This is scab website they stole my money :? and they lying on their website i recommend you to not deal with them
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HiExchange admin January 3, 2022 19:56
Hello, Abduljabar!

We're sorry you have encountered problems with your transaction. For sure we have never stole anyone's money and we have tried our best to take care of customers' transactions with the best rate and quickest. Please contact our 24/7 customer support (with your track id) if you think anything has went wrong in your transaction. We stay with you until your problem is solved
Claim solved
Abduljabar January 4, 2022 00:38
I receive the money now after 8 hour transaction
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AjM 70.44.230.* January 3, 2022 11:59
Great information
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Faruk Dal 31.206.201.* January 2, 2022 10:26
Good best exchange
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NiniDae 175.176.81.* January 2, 2022 10:06
Nice interface and easy to use.
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Mongg 125.162.212.* January 2, 2022 09:39
Great, very fast service
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Nisa septian 140.213.35.* January 1, 2022 00:16
Awesome and cool Exchange
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Vii. 219.100.37.* December 31, 2021 03:51
This is cool !!
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Eyad 102.185.43.* December 29, 2021 20:02
Great, went fast and quick!
ty
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Ciprian 79.114.131.* December 28, 2021 20:39
The best service that i used for exchange from webmoney to paypal .
Very fast service, fast transfer , great support and secure transfers.
I recommend you this service !!
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Melissa 5.2.70.* December 27, 2021 15:49
Best rates, helpful service, offers features that are not available on other top ranked DEX's. Well done team!
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Alexandria 36.81.11.* December 27, 2021 13:14
Fast and secured
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Jelho 112.202.251.* December 27, 2021 06:57
This is fast and reliable exchanger.This is amazing
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Faruk Dal 31.206.205.* December 26, 2021 21:52
Best Exchange
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Ayaan Khan 94.59.104.* December 26, 2021 04:34
It's pretty damn amazing. They paid me out in less than 24 hours. not bad rates as well.
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Alvein 181.58.38.* December 24, 2021 17:17
Tried two exchanges from BTC to Paypal USD. Good rates. Worked flawless.

There were delays in Paypal (~4 hours each) to get the payment, tho.
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Shohag bai 78.95.124.* December 23, 2021 23:05
Quickly exchange... admin very very honest... good luck
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Frix Racini 136.158.116.* December 22, 2021 03:09
This project is amazing
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Frank 92.78.200.* December 19, 2021 18:52
2. Transaktion ist perfekt verlaufen,... diesmal sehr schnelle Bearbeitung,
sehr zufrieden,... gerne wieder
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Frank 92.78.200.* December 19, 2021 15:50
Bei meiner erste Transaktion ( PM USD -> PP Eur ) ist Alles sehr gut gelaufen,.... unkompliziert und recht schnell,.....
darum war HiExchange wieder erneut fur mich beim neuen Tausch die erste Wahl
Danke fur Alles
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Saharul 47.29.131.* December 18, 2021 15:40
My experience was good on this website, the transaction was fast . And the exchange rate was also good .
My transaction id: xch_5IGCenBkGEDmZVu
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Gaute 51.174.44.* December 17, 2021 19:16
Fast and reliable exchanger and support. I have used it a couple of times and i like it. I will use it again.
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Daniel 85.203.23.* December 13, 2021 08:49
Fast and Secured. Thank you Jordi for your help all through the process
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MD Mehedi Hasan 103.67.157.* December 7, 2021 07:07
There service is to much slow
They complete my order after 30 minutes of payment
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