AlwaysMoney exchanger

Hello Ilya,

We apologize for the delay and any inconvenience caused.

While our request processing is generally automated, the automatic payout did not function correctly in this instance, preventing the order from being completed within the standard timeframe. After you contacted us via chat, an operator manually reviewed the request, and the payment was processed.

Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.

The money arrived only after I posted a complaint. The administration of the exchanger alwaysmoney.org misleads users and delays transfers for several hours without explaining the reasons, even though the required number of confirmations had already been reached on the network. An operator from the exchanger named Sofia also contacted me and was rude to me. I strongly advise users to avoid this exchanger.

Hello dear customer,
It is not entirely clear what exactly you disagree with.

XMR transactions require 32 network confirmations, and this information is clearly stated on our website in advance. Once the funds were actually received, we processed the request and sent the payout to the details you provided.

You have successfully received the funds; therefore, we did not fail to meet our processing and delivery timeframes.

At this time, the request has been fulfilled in full, and we have no further financial obligations to you.

As stated in advance on our website, XMR transactions require 32 network confirmations. Your request was processed once the necessary number of confirmations had been received.

We would also like to note that, on our part, there was no rude or inappropriate communication directed toward you. We communicated strictly within the scope of standard professional correspondence and provided updates regarding the status of your request.

I just had my wallet checked and my wallet is risk-free!

Hello, Andrey. We understand your dissatisfaction.

Your transaction was suspended because, based on the AML check results, it was classified as high-risk for our platform. When creating the request, you confirmed your acceptance of the service’s AML policy.

Please note that the liquidity provider does not disclose details of its internal verification procedures. Therefore, we cannot provide a specific reason for the suspension, as we do not have this information. Transaction reviews and possible suspensions are carried out by the provider in accordance with its internal regulations and applicable regulatory requirements.

I checked my wallet and there is no risk. I also made an exchange on another website and they said that everything is fine with my wallet. You are scammers. I can provide the administration with my wallet for verification, plus the verification I have already performed myself.

Thank you for your patience, the reply email has been sent to your email address.

The money has not been refunded.

We inform you that the refund process is carried out within up to 72 hours. We kindly ask for your patience.

The refund has been processed.

The money was returned, but I don't recommend using it.

Hello Aleks,
We understand your dissatisfaction. Your transaction was suspended because, based on the results of the AML check, it has been classified as high-risk for our platform. When creating the order, you confirmed your acceptance of the service’s AML policy.

Please note that the liquidity provider does not disclose the details of its internal screening procedures. Therefore, we cannot provide a specific reason for the suspension, as we do not have access to that information. The screening and possible suspension of transactions are carried out by the provider in accordance with its internal regulations and applicable regulatory requirements. We are awaiting the necessary information from you to release the funds.

Hello,

Unfortunately, according to the AML analysis performed, the cryptocurrency you sent is High Risk or associated with illegitimate sources such as DarkMarket.
In this case, according to the information security rules, the international AML/KYC policy https://www.bestchange.com/faq.html#frozen-transaction and the exchange service regulations, additional verification is required to consider a refund. You agreed to the rules and the AML policy of the exchanger when creating the order.

The status of your complaint is changed to neutral with the capability of commenting.

Sincerely, administration of the BestChange exchanger monitor.