FastexerCom exchanger

I am looking at other people claim same thing has happened with me i paid the amiunt required by it it showed 19 confirmations and 1 hour time but after money paid from my side and all confirmation finished its siite did not change status and after exact 1 hour the order showed expired and deleted and money gone in his address may be he is eating like this to many people.

Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.

Hello Rasheed,

We checked your transaction carefully.

You created an order for **519.648265 USDT**, but you sent only **518.648265 USDT**.
Because of this **amount mismatch**, the system could not process your exchange and automatically marked the order as **Timeout**.

Please note:
? Our system requires sending the **exact amount** shown in the order
? Even a small difference (like 1 USDT) will cause the order to fail

Your payment is safely received in our wallet, and we are ready to help you resolve this.

You can choose one of the following:

1. Pay the remaining amount and we will complete the exchange
2. Request a refund (network fees will be deducted)

Please contact our support team to proceed.

Thank you.

Hello,

We checked your transaction and noticed a small amount mismatch (you sent 1 USDT less than required).

Normally, such orders are not processed automatically. However, as a special case, we have decided to **process your exchange manually**.

Your order will be completed shortly.

For future transactions, please make sure to send the exact amount to avoid delays or issues.

Thank you for your patience.

Hello,

Here is your payment update:

254.43 USD – Successfully sent to your Neteller
?237.00 USD – Could not be sent

Reason:
Your Neteller account cannot receive transactions right now

We still have your remaining **237.00 USD**, and we are ready to send it.

Please do one of the following:

1. Fix your Neteller account issue
2. Send another valid account (Neteller / alternative wallet)

Once you provide a working method, we will send your remaining amount instantly.

Thank you.

Hello,

Your transaction has been fully completed.

Here is the final settlement:

? 247.04 USD sent to your Neteller
? 251.12 USDT refunded to your wallet

Due to an issue with your Neteller account, we could not send the full amount there. So we refunded the remaining balance in USDT.

? No balance is pending now. Everything is completed.

Thank you for your cooperation.

I sent amount which your site showed to send i copied address and amount and pasted which all sites do

your system did not detect anyways i got refund issue resolved.

Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.

Hello Max,

Thank you for your message.

Your payment was received successfully. However, the order was automatically marked as expired because the payment was confirmed after the allocated payment time had passed.

After verifying your transaction on the blockchain, we manually processed your order.

Your payout has already been completed.

Transaction hash:
***

You can verify it on the Tron blockchain explorer.

If you have any further questions, feel free to contact us.

Best regards,
Fastexer Team

Hello,

Dear user, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.

Sincerely, administration of the BestChange exchanger monitor.

Hello Elena,
The user sent TON coin both times, not USDT-TON.

First transaction:

The user selected USDT-TON on our website, but actually sent TON coin.

This TON coin never arrived in our wallet.

At that time, we assumed it was a USDT-TON issue and, as a goodwill gesture, we covered the loss ourselves and paid the user in EUR, even though we did not receive any funds.

Second transaction:

The user again selected USDT-TON, but once more sent TON coin instead of USDT-TON.

This transaction also did not arrive in our wallet and therefore could not be credited.

Our wallet provider (WestWallet) confirmed that manual crediting is only possible for transactions above $50, which does not apply here.

In both cases, the issue was caused by sending the wrong currency, and the funds were never received by us.
Despite already suffering a loss in the first case, we are now facing an unfair negative review.

Why was this information hidden from me? Why didn't you tell me I shouldn't use this network? Now you're talking about some kind of kind gesture. You're misleading people from the start. Then you're busy with unsubscribes.

Elena,
We would like to clearly address the statement that any information was “hidden” from the user.

No information was hidden at any stage of the exchange process.

On the payment page, before sending funds, the user was clearly shown the following warnings:

“Send only Tether TON (USDT) to this address. Sending any other cryptocurrency will lead to its loss.”

“Address and Memo/Tag must be used together to ensure successful crypto transfers.”

These warnings were displayed prominently above the address and QR code and were fully visible before the transaction was made.
Screenshots confirming this are attached.

Despite these clear notices, the user sent TON coin (Toncoin) instead of USDT on the TON network (USDT-TON) — twice.

Therefore:

The network was not the issue

The problem was sending a different currency

This information was clearly communicated in advance

We also note that in the first order, although the funds were not usable, we still compensated the user from our own balance as a goodwill gesture, which resulted in a direct loss for our exchange.

For these reasons, the claim that we misled the user or hid information is factually incorrect.

Kind regards,
Fastexer Exchange

see it https://prnt.sc/v5Z6RVRZUjlQ

Elena,
Our system works automatically.
If the correct currency (USDT on the TON network) is sent, the order is completed automatically without any manual action.

In this case, the user sent TON coin (Toncoin) instead of USDT-TON.
Because the currency was different, the system could not detect or complete the order.

If the funds had been sent correctly, the exchange would have been completed automatically.

Elena,
The issue was caused by sending the wrong currency, not by our service.

Our system works fully automatically. If USDT on the TON network (USDT-TON) is sent correctly, the order is completed automatically.

In both cases, TON coin (Toncoin) was sent instead of USDT-TON. Because the currency was incorrect, the system could not detect or complete the order.

This information and warning were clearly displayed on the payment page before the transfer.

For these reasons, we respectfully believe this review is incorrect and should be removed.

Hello,

We would like to inform you that you previously sent funds to a network that is not supported by the exchange service. On that occasion, taking the circumstances into account and as a gesture of customer-oriented goodwill, the exchange refunded the funds at its own expense, despite having no technical obligation to do so.

At that time, you were clearly informed that this network is not supported and that transfers via this network are not accepted.

Despite these explanations, you have sent funds again via the same unsupported network, this time in a significantly larger amount. Please note that this transfer was made after the relevant information had already been provided and despite the existing technical limitations.

In view of the above, we would like to clarify that any further responsibility for the consequences of such a transfer lies with the sender. The exchange service cannot guarantee the recovery of funds sent in violation of the supported networks and transfer conditions.

We kindly recommend carefully verifying the selected network and transfer details before making any future transactions.

The claim is translated into a neutral business style with the possibility of commenting.

Sincerely, administration of the BestChange exchanger monitor.

Hello Aikhito,
Thank you very much for your feedback!
We’re glad to hear that you had a smooth and fast exchange experience.
We appreciate your recommendation.

Hello dear customer,
Thank you very much for your feedback! We’re glad we could resolve the issue quickly and that you’re satisfied with our service.

Your recommendation means a lot to us. If you need any assistance in the future, please don’t hesitate to contact us.

Best regards,
Fastexer Team

Hello Prince Yadav,
Thank you for your kind feedback! We’re happy to hear your Paytm to USDT exchange was completed quickly and smoothly. ?
We appreciate your recommendation and look forward to serving you again!