WEX Cryptocurrency Exchangedisabled
Please note that all the crypto markets are presented for rates information only. We do not recommend any of the markets in the rating for any kind of exchange. They are presented in a separate section only for comparing current exchange prices. Unlike of exchangers services we do not have partnership agreements with the markets and all the feedback on our website is for users and information needs.
|Exchange rates:||—||WEX reviews:||1/1|
|Reserve:||—||Advanced Cash TS:||—|
|Age:||8 years 4 months||Perfect Money TS:||—|
|On BestChange:||2 years 9 months||WebMoney BL:||—|
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Use this type of feedback only if get no money from the WEX exchanger after it is due. When the funds from an exchange or refund operation reach your account, the claim must be dismissed.
Make sure that you specify the exchange request number in this case – it will help the WEX administration solve the problem faster.
If you just do not like the service at WEX and you want to share your opinion – select thefeedback type.
|* Request number:||
|Stacey||203.35.135.*||(May 10, 2018 | 07:12)|
I contacted support and and they started asking for ridiculous things for "security" reasons.
I gave them what they wanted:
screenshots of the account log in page
screenshots of my transactions
screenshots of withdrawls
screenshots of trading
I gave them all of this from the email that my account is registered to, I also gave them all my ID docs 3 months prior to this to verify me.
They then requested a screenshot of deposits which I do not remember making cus as everyone knows they transferred the balances from btce to wex. They kept closing tickets and refusing to respond.
They finally responded after I sent 20 new tickets of support again asking for deposits screenshot.
So last September I transferred some ether from wex to my blockchain wallet, so last night I transferred some ether from that same BC wallet to the same ether address id that is my wex wallet for ether in my WEX account. Absolute proof again that this is my account, what did they do, they started ignoring me again cus they had noting else to ask for.
I know of no exchange that requests such a stupid amount of stuff to pass security, if i am emailing from my registered email and can give all proof of transactions that should be enough.
These guys are refusing to accept verification documents on the offchance that people will get locked out of their accounts so they can pull this scam. Search for them on reddit and bitcoin forums and you will see what they are upto.
there seems to only be 6 people who work for customer support who are:
These people will not help you, they will just have you chase your own tail for weeks because they do not want to give you your own money.
My money is in wex tokens and i want it back.
I will update this review if they bother to help me out.
They are 1 of 2 things, SCAMMERS or they have shit customer support.
|Rl||174.141.199.*||(December 14, 2017 | 22:46)|
|Duong_T||42.112.92.*||(November 17, 2017 | 17:27)|
And I had deteached 2FA for 2 week ago but I still can't log in now.
What should I do to get my account now :(((
|Kreilon||213.196.128.*||(November 6, 2017 | 22:28)|
They steal funds and just give you the following answer.
Many of our users are asking about fiduciary funds that should have been transferred to the BTC-e exchange through a payment service provider Moneypolo. This is a legally complex issue and we -- WEX -- are not BTC-e proprietors. WEX bought out the user base, for this reason we count on your understanding and cooperation.
The question about bank transactions worries not only you but some other users too. We have referred to lawyers who responded that only the payment agent notifies its users about the flow of their funds, you have the right to request detailed information about the account and the bank where you money was transferred attested by the payment agent. Any payment service provider should be answerable before the user for the flow of their funds.
Knowledge Base https://wex.kayako.com
It seems that the know/are BTC-E and are not willing to help or give a shit about stolen funds.
|Shailesh Gohil||60.254.88.*||(October 15, 2017 | 06:40)|
your account was locked due to 2fa unlinking.
Last one month facing login problem & loss time & fund.
email : email@example.com
Hello! Due to technical reasons users blocked because of white IP or 2FA problems can pass verification only after techsupport's notification in the ticked about their issue. Users blocked by other reasons can have access to their account.
|Sean||128.220.159.*||(October 11, 2017 | 15:29)|
The next thing is the price of coins. at first the increase in price was about 10% which matched the cost to withdraw the money using one of the conversion services so when its all sais and done you would have the same exact amount that you would have had on polo or coinbase and so on. the people complaining make it seem like there was a double fee of 10% and then another 10% to withdraw which isnt the case. they expected to be able to transfer coins from another service to wex and instantly cash out for 10% more than anyone else. i have 0 clue about y anyone would think wex is giving out free money like that. that would be a constant transfer then cashout situation and no business would give customers more than they make themselves so people started bitching about the costs hoping the fees would come down so they could abuse the difference in price.
the so called "crash" mentioned wasnt a crash. wex lowered the price to withdraw and guess what went down?? the price of the coins. like mentioned abose the fees matched the increase so when the fees dropped the difference in price also dropped. thats not even close to being a so called "crash". i look at wex every day and a half to see whats going on but i dont trade on there but even im able to read and comprehend the info posted there. hopefully this reply will help stop the constant negative comments i see everywhere saying the same god damn thing. people think they r sneaky....but no one is dumb enough to notice what will happen with a price difference and 0% withdraw fee so stop tryin to get easy money.
|Wexx||93.105.22.*||(October 5, 2017 | 19:20)|
|298784||79.181.111.*||(October 1, 2017 | 11:04)|
whenever trading was going well and i was about to profit they had trouble with ddos attack and all kinds of other excuses.
it happened multiple times, after years the exchange was sized by the fbi
and there was no access to funds for a while. after making promises to bring back the exchange they did and weeks later my account is still locked for withdrawals no answers from support no explanations, nothing.
and i didnt even go into the fact they divided user accounts into tokens
even without having any usd funds in them.
they are a terrible platform that was sucking the users dry before the platform change and they still provide the same shitty smug service they always did, considering they manipulate the platform for years and very well you'd think they could hire someone that can write english and not have it lagging in russian.
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