ChangeNow exchanger

Hello Azez dada,
We’re sorry to hear about your negative experience and appreciate you taking the time to share detailed feedback.
ChangeNOW is a non-custodial cryptocurrency exchange, which means transactions are processed automatically and funds are not stored by us. However, in certain cases, a transaction may be paused for KYC/AML verification when flagged by our security or compliance systems. This process is necessary to ensure that all exchanges comply with international anti-money laundering standards.

Regarding refunds, our Terms of Use state that if a user refuses to pass KYC, a refund may be issued after the required checks are completed. In some cases, this review can take additional time, especially if third-party compliance partners are involved.

We understand the inconvenience caused and apologize for the delay.

Thank you for your response. I understand that ChangeNOW operates as a non-custodial exchange and that KYC/AML checks are part of compliance requirements.

However, in my case, this process has already been ongoing for several days, and all necessary reviews should have been completed by now. I have already provided my documents twice and later clearly stated that I refuse to continue KYC and request a refund, as allowed by your Terms of Use (Section 3.8.2).

That section does not state that refunds can be delayed indefinitely — it specifies a 3-day verification window, after which the user can refuse KYC and receive a refund. My situation already exceeds that period.

Please confirm that my refund is now being processed and provide the transaction hash or expected completion time. I’ve been patient, but I cannot wait any longer without a clear update.

If this is not resolved within 24 hours, I will proceed to file a formal complaint with BestChange and share this case publicly, including all correspondence. I prefer to settle this matter directly and amicably.

Thank you for understanding and for processing my refund promptly.

Azez dada, thank you for your detailed message and for your patience throughout this process.

We completely understand your frustration and would like to clarify that, while Section 3.8.2 of our Terms of Use allows users to refuse KYC and request a refund, such refunds can only be issued once the necessary AML compliance checks are finalized:
"In limited cases (if the transaction is suspected of being connected to illegal activities) we reserve the right to freeze your exchange transaction for any period of time necessary to complete AML/KYC procedure and all relevant investigations. In such case we may refund the transaction upon the request provided by the relevant authorized bodies."

These checks are conducted to ensure the legitimacy of all transactions and are sometimes handled with the assistance of third-party partners, which may extend the review time beyond the standard period.
We assure you that your case has not been forgotten or ignored. Our team is continuing to work on your request, and as soon as the compliance review is completed, you will receive a letter by email.

We appreciate your cooperation and understanding as we finalize this matter.

Thank you for your previous responses. I want to clarify my position once again:
I have completed the KYC verification two separate times, both of which were rejected. After those repeated failures, I have decided to refuse further verification and request an immediate refund of my BTC to the same sending address.

Under your Terms of Use — Section 3.8.2, users who refuse KYC after the 3-day verification window are entitled to a refund. My cooperation has been full and transparent, and there is no ongoing investigation that justifies further delay.

Please confirm that my refund is being processed and provide either a transaction hash or an estimated completion time.

I still prefer to resolve this peacefully and directly with your team.
Thank you for your quick response and cooperation.

Azez dada, thank you for sharing the details of your case. We understand your concern and sincerely apologize for the inconvenience this situation has caused. Please note that, due to privacy and security regulations, we are unable to discuss specific transaction details in a public forum.

Our compliance department will review your case and provide an update regarding the refund status as soon as possible.

We appreciate your patience and cooperation as we work to resolve this matter promptly and in accordance with our policies.

Hello,

Unfortunately, according to the AML analysis performed, the cryptocurrency you sent is High Risk.

In this case, according to the information security rules, the international AML/KYC policy https://www.bestchange.com/faq.html#frozen-transaction and the exchange service regulations, additional verification is required to consider a refund. You agreed to the rules and the AML policy of the exchanger when creating the order.

The status of your complaint is changed to neutral with the capability of commenting.

Sincerely, administration of the BestChange exchanger monitor.

ChangeNOW marked my BTC as “High Risk” and refuses refund unless I do KYC again — I refuse further KYC after two failed attempts. I have formally requested documented proof showing why my transaction was flagged (addresses, tool/vendor, risk score, case number) and a refund to my originating BTC address. ChangeNOW has 48 hours to respond with proof or process refund before I escalate publicly and to regulators.

Azez dada,

Thank you for reaching out. We understand that this situation may be frustrating.

Your transaction was flagged as “High Risk” as part of our AML and security procedures. To ensure the safety of your funds, completion of the required KYC verification is necessary before any further action can be taken.

Once the verification is completed, our compliance team will review your case and provide updates promptly. We appreciate your understanding and cooperation as we work to keep your funds secure.

Thank you for your response. However, your message does not address my core request. You continue to state that the funds are “High Risk” but have provided no supporting evidence, nor any explanation of the specific compliance trigger or data that justifies continued withholding of my funds.

As per my lawful right under international AML transparency standards, I am now formally requesting:
1. Documented proof of the “High Risk” classification — including the transaction hash, the addresses flagged, and the name of the risk-scoring provider or tool used (e.g. Chainalysis, Elliptic, etc.).
2. Legal justification for denying refund under your own Terms of Use, Section 3.8.2, which explicitly allows users to refuse KYC and receive a refund after internal checks.

Please note that I have already:
Attempted KYC twice (both failed);
Explicitly refused further verification and Been waiting for a resolution for 1 week now

At this point, the ongoing retention of my funds without clear proof or a refund constitutes unjustified withholding of customer assets.

I am again requesting that you:
Provide full AML documentation supporting the “High Risk” claim, or
Issue a refund to the originating BTC address immediately.

Azez dada,

Thank you for your detailed message. We understand your concerns and appreciate you taking the time to share all the information.

To ensure the security and confidentiality of your data, please continue the discussion directly with our compliance team at [email protected]. They will review your case in detail and provide all necessary updates securely through that channel.

Thank you for your understanding and cooperation.

They don’t answer my emails.

Azez dada,

Thank you for your message. Your case is currently under review by our compliance team. They will provide a secure and detailed response directly in your support ticket as soon as the review is complete.

We appreciate your patience while they carefully handle your request.

As requested, I have already attempted KYC twice, and the most recent attempt through your verification provider Sumsub resulted in the attached error message:

“Unfortunately, we couldn’t verify you. We couldn’t verify your profile because your documents have been submitted on another profile.”

This message clearly proves that I completed the verification process but was blocked by Sumsub’s system, not due to my refusal or non-cooperation. I have followed every instruction provided by your team and fulfilled my compliance obligations in good faith.

Therefore, I now formally request that you:
1. Refund my funds immediately to the originating BTC address or
2. Provide a clear, documented explanation (with verifiable evidence) as to why my refund is being withheld despite my compliance.

Under your Terms of Use, Section 3.8.2, users who refuse or cannot complete KYC are entitled to a refund after the necessary internal review. That process has now been concluded — I have cooperated fully, and the failure originated on your verification partner’s side.

Continued withholding of my funds without refund or documentation constitutes unjustified retention of customer assets and non-compliance with your own policy.

Azez dada,

Thank you for your message and for your continued cooperation throughout the verification process.

Please kindly follow the instructions provided in your active support ticket, as our compliance and verification teams will continue to handle your case through that channel. All necessary guidance and next steps will be communicated there directly.

Unfortunately, we are unable to proceed with verification or a refund until the identity verification process is successfully completed in accordance with our internal compliance requirements and those of our verification provider.

We appreciate your understanding and patience while this matter is being reviewed.

**Follow-up after 2 months — still no refund**

I am adding this update to my previous review because nothing has changed after more than 2 months.

My exchange through ChangeNOW was stopped for “AML investigation”, even though the funds are 100% mine and I completed everything they requested, including KYC. After that, they refused to provide any transparent timeline. Every reply is copy-paste: “no ETA,” “investigation ongoing,” and “we will update you when we have information.”

Today, my money is still frozen, and no real progress has been shown. I have asked for basic clarity (case number, stage, timeframe). They only provided a ticket number and keep repeating the same message.

I am sharing this so other users understand the real risks:
**your funds can be held for months without any clear reason or resolution**, even when you fully cooperate.

I will update this review if anything changes.

Azez dada,

Thank you for your follow-up and for sharing the details of your case. We understand how concerning this situation is.

Please note that transactions flagged for AML review require thorough verification, which can sometimes take longer than anticipated. Unfortunately, there is no standard ETA for these processes.

Rest assured, all updates and progress will be provided in your ticket. We kindly ask that you follow the ticket for the latest information to ensure you receive timely updates.

We sincerely appreciate your patience and cooperation while this review is ongoing.

Thank you for your response. I fully understand the importance of AML procedures, but I urgently need to stress that my situation has become financially critical.

My funds have now been held for an extended period with no clear ETA, and this delay is putting me in serious difficulty. I am currently unable to cover essential expenses and outstanding debts because the money under review is the only balance I rely on.

I kindly request that my case be prioritized and that my funds be released as soon as possible, or at least that I receive a concrete update with a clear timeline. I have cooperated fully, provided all requested documents, and complied with every step of the process.

I respectfully ask for urgent action, as the continued delay is causing significant hardship. Thank you for your understanding, and I look forward to your prompt resolution.

Azez dada,

Thank you for your message and for explaining your situation in detail. We understand how challenging this must be.

Please be assured that your case and all the information you’ve provided have been forwarded to our Compliance team for review. As part of the AML process, transactions flagged for verification require careful assessment, which can sometimes take longer than expected. Unfortunately, there is no standard ETA for completion.

All updates and progress will be posted directly in your ticket. We kindly ask that you continue to follow the ticket for the latest information, as this ensures you receive timely updates.

We sincerely appreciate your patience and cooperation while our Compliance team completes the review.

I have been patient and cooperative throughout this entire process, but I cannot accept any further indefinite delays. More than one year is an extremely long period for an investigation, and I urgently need access to my funds.

I respectfully request that you finalize the investigation and release my funds as soon as possible, preferably within the next few days.

If there is any additional information or documentation required from my side to complete the process, please let me know immediately, and I will provide it without delay.

Please treat this matter as urgent and provide me with a clear update on the exact status of my case and the expected date for the release or return of my funds.

I sincerely hope this matter can finally be resolved within the coming days.

Azez dada,

Thank you for sharing your concerns with us.

We understand how important this matter is to you and we have forwarded your message to our Compliance team for their attention. Please rest assured that we are doing everything we can from our side to help move the process forward as quickly as possible.

We kindly ask you to continue all case-related communication through your existing support ticket, as this is the dedicated channel where the Compliance team will provide any updates, requests or decisions regarding your case.

Thank you for your understanding.

Hello Abdalla,

We understand your frustration and are sorry to hear about your experience.

Thank you for sharing the information regarding your case.

Please note that cases of this nature are typically related to AML/Compliance reviews, which require an individual assessment. Unfortunately, such reviews do not have fixed ETAs.

All updates, requests, and decisions regarding the case are communicated directly through the support ticket, where our Compliance team remains actively engaged and available to assist.

We kindly ask you to continue communication there, as this is the dedicated channel for handling and resolving your case.

Thank you for your understanding.

Are you drunk? What are you talking about? You blocked my funds on December 14, 2025—it’s now July 18, so seven months have passed; what are you even saying? All the documents were submitted six months ago. It’s impossible for a review to take this long; you simply don’t want to release my money.

Dear Abdalla,

We truly understand how frustrating and stressful this situation feels.

Your case is still under active AML/Compliance review, and we understand that the waiting time is difficult. These checks require careful verification. Please be assured that our team is actively working on your case, and we are doing our best within the compliance process to move things forward as soon as possible.

All updates will be shared directly in your support ticket as soon as they are available.

Thank you for your patience and understanding.

Thorough analysis? 217 days—140 of which were business days. Are you telling me your compliance department is incapable of verifying a $35,000 transaction in 140 business days? What does that say about you? Are you actually an incompetent organization that simply exploits its position to freeze users' funds—especially considering I was just performing an exchange within Exodus? It’s simply a lie; even an individual working alone could verify a transaction much faster than your entire department. 140 days—seriously? An entire department taking 140 days to check a single transaction? It’s a joke!

Dear Abdalla,

We understand your concerns and the frustration caused by the length of the review process.

Your case remains under active AML/Compliance review, as mentioned earlier.

Our Compliance team is fully handling your case, and all communication, updates, and clarifications are provided directly in your support ticket, where you can also reach out with any questions if needed.

We kindly ask you to continue the discussion there, as this is the dedicated channel for your case.

Thank you for your patience.

Dear Abdalla,

As we have provided all currently available information from our side, we will now move this claim to commenting status.

Please note that this does not affect your case in any way. The review remains active, and our Compliance team continues working on it. Any updates or requests, should they arise, will be communicated directly through your support ticket.

Thank you for your patience and understanding.

No, I don't agree with you, you're shutting me up, it's all unfair, the only source where I don't get a template answer is bestchange, let it be a financial claim until they return my money, 7 months guys, this is not a joke, what would your wives and children say if you didn't receive a salary for 7 months? And you continue to ignore me via email.

Dear Abdalla,

We genuinely understand your concern and how frustrating the situation might be for you. However, we can assure you that we continue communicating in your support ticket.

Please, kindly check your email. We provided you with information and are waiting for your reply. Our team is actively working on your case and doing its best to come up with resolution for you as soon as possible.

Thank you for your understanding.

My mail is empty no answer.

Dear Abdalla,

We keep in touch with you and there's communication from our side. We assure you that we provide you with responses there.
Please, continue communicating with us in the ticket, we keep you updated there.

Thank you for your patience.

Dear Abdalla,

Thank you for your message.

We have forwarded your latest feedback to our Compliance team and kindly ask you to await their response. They remain actively engaged with your case and will get back to you through the ticket as soon as possible.

Please note that all case-related communication, updates, and requests are handled directly within the support ticket, which remains the dedicated channel for your case.

At this stage, we will move this claim to commenting status. This does not affect the ongoing review in any way. Our Compliance team continues to actively work on your case and will provide any updates directly through the ticket.

Thank you for your patience and understanding.

No, I don't agree with your decision and don't want any cooperation with you. I refuse and officially terminate the contract. Return my money. I will write and reopen the complaint every time.

Abdalla,

Thank you for your message.

Your case remains under active AML/Compliance review, and our team continues to work on it. We have also shared your latest comments with the relevant team.

All updates regarding the case will be provided directly through your support ticket, which remains the primary communication channel.

At this stage, we will move this claim to commenting status. Please note that this does not affect the ongoing review of your case.

Thank you for your understanding.

I don't agree, they are scammers, return the money or set a deadline.

Dear Abdalla,

Thank you for keeping in touch with us.

As mentioned before, we're actively working on a resolution for you. We're keeping you updated in the relevant support ticket and are kindly asking you to communicate with us there.

We will move this claim to commenting status. Please, pay attention that this does not affect the ongoing review of your case.

Thank you for your patience.

You dont work on my case, If you worked, it would have already been decided, dont close my ticket here it will be red.

Dear Abdalla,

While we understand your concern, we'd like to note that the case is being reviewed and regularly updated. We share all the updates in your support ticket.
We're kindly asking for your patience and that you keep in touch with us in your ticket.

Please, note that we will move this claim to commenting status.

Thanks for your understanding.

7 month is impossible return my money!

Dear Abdalla,

We understand your concerns and want to assure you that your case is currently under review and is being updated on a regular basis. All new information will continue to be shared with you through your support ticket.

We kindly ask for your continued patience and that you stay in contact with us via that ticket.

Thank you for your understanding.

Decline, return my money now!

Dear Abdalla,

We understand that you're frustrated. We want to let you know that your case is being carefully reviewed. Our team is working on it. Rest assured, we'll keep you updated regarding this matter via your support ticket.

We kindly ask you to continue communicating with our Compliance team in your ticket.

Thank you for understanding.

Your team dont work with my case hust return my money.

Dear Abdalla,

We acknowledge your concerns and understand your frustration. Your case is currently under thorough review, and our team is actively working on it. You will be informed of any developments via your existing support ticket.

We respectfully request that you continue all correspondence with our Compliance team through that ticket.

Thank you for your understanding and cooperation.

I dont belive u are *** return my money its not 100% stolen or such *** i wrote another reviews on bestchange my case is not similar i am trust guy and dont deserve this business work.

Dear Abdalla,

We sincerely understand your feelings. We're currently actively working on your case. Please, keep in touch with us in your support ticket. We regularly update you there.

We're kindly asking you to communicate with our Compliance Department directly in your ticket.

Thank you for your patience.

Your team dont work with my case hust return my money.

Abdalla, we fully understand your concerns and appreciate your patience.

Please be assured that your case remains under active review, and our team is doing everything possible to move the process forward. We will continue to keep you informed through your support ticket as soon as there are any updates.

For the most efficient communication, we kindly ask that you continue working directly with our Compliance Department via the existing ticket.

Thank you for your understanding and cooperation.

Your team dont work with my case just return my money. and stop copypast.

Dear Abdalla,

We assure you that our team is actively reviewing your case and working on the resolution for you. We keep you informed about the details in the relevant support ticket.

Please, keep in touch with us there. Our Compliance Department members provide you with regular updates in the ticket.

Thank you for your understanding.

Hello Abdalla,

We ask you to refrain from duplicating your comments, all duplicates were deleted by the monitoring administration. Please wait for your case to be reviewed.

Kind regards, BestChange administration.

Dear BestChange, unfortunately, eight months have already passed, and ChangeNOW is taking no action regarding my case. After a week of spamming them, they finally sent a reply but have since gone back to ignoring me. I cannot sit around waiting this long—they might never return my money. I need to take action.

Abdalla,

We understand how difficult it is to wait, especially when your case has been ongoing for such a long time.

Please be assured that your case remains under active review by our Compliance team. AML-related review require a thorough assessment, so we're unfortunately unable to provide a precise ETA while the review is in progress.

We also want to reassure you that we're always here to help. While we completely understand the desire for frequent updates, repeatedly sending the same messages does not speed up the review process.

Please continue communicating with us through your existing support ticket. That's where our Compliance team will provide all updates as soon as new information becomes available.
We're doing everything we can to help resolve your case as quickly as possible.

No, I refuse. I’ve read all the reviews and checked Reddit and Twitter; the kind of lengthy verification process you’re imposing is usually reserved for 100% stolen coins. My funds are relatively clean, so there is no justification for such a long delay. I will keep this complaint open until my funds are returned to me.

Abdalla,

We understand your concerns and how strongly you feel about this situation.

Your case is still under active Compliance review, where all relevant details are being carefully assessed. These checks are carried out to ensure security and regulatory safety for every transaction and in some cases they may take longer depending on the complexity of the review.

At the moment, there is no change in the status of your case, and it remains under review. Please continue following updates in your support ticket, where the Compliance team will provide any new information as soon as it becomes available.

We are doing everything we can to move this forward as quickly as possible. Thank you for your understanding.

You aren't specifying a timeframe; if I stay silent, I could end up waiting another year, two, three, ten—and so on, indefinitely.

Abdalla,

We completely understand why the lack of a specific timeframe is concerning.

AML/Compliance reviews don't follow a fixed schedule because every case is different. The duration depends on the information that needs to be reviewed and verified, so we're unable to provide an estimated completion date until the process is finished.

Please be assured that your case has not been forgotten or put aside. It remains under active review and we're continuing to do everything we can to help move it toward a resolution as quickly as possible.

As soon as there is any progress or new information, it will be shared with you through your existing support ticket.

I’m in shock—you people aren't even human; you’re deceiving hundreds of people. I read the story of a guy dealing with the FBI—two years of waiting! I thought *I* had been waiting a long time. I’m sick of you; I’m going to keep responding every single minute.

Abdalla, we understand how overwhelming and exhausting this situation feels, especially when you have been waiting for a resolution for a long time.

We want to reassure you that your case is not being ignored or set aside. It remains under active review by the responsible team and we continue working on it within the required procedures.

AML/Compliance cases can take different amounts of time depending on the specific circumstances and the checks involved. While we understand your wish to have a clear timeframe, we are unfortunately not able to provide an exact completion date while the review is ongoing.

We kindly ask you to continue communicating through your existing support ticket, as this allows the team to keep all information organized and provide updates as soon as they become available.

We are here to assist you and will continue doing everything possible to help move your case forward.

Dear ChangeNOW Team,

Thank you for your response.

Unfortunately, after approximately eight months, I continue to receive the same generic explanation without any meaningful progress, specific information, or estimated timeframe.

I have fully cooperated with your Compliance team and submitted all requested documents and information many months ago. Since then, I have not been asked to provide anything further. The only thing that has changed is the amount of time my funds have remained blocked.

While I understand that compliance reviews are an important part of your procedures, no reasonable review should take this long without reaching a conclusion or providing a clear explanation for such an extraordinary delay.

I can no longer accept being asked to wait indefinitely. I respectfully request the immediate completion of this review and the return of my funds without any further unnecessary delays.

I look forward to receiving a concrete resolution rather than another standard status update.

Abdalla, we understand your frustration and appreciate that you have already provided the requested information and cooperated throughout this process.

We recognize that waiting without a final outcome can be very difficult, especially when you are looking for clarity and answers. Please know that your case remains with the relevant team and is being handled through the appropriate process.

At this stage, unfortunately, we are unable to process a return of the funds while the review is still ongoing. Any further actions can only be determined once the necessary checks and procedures have been completed.

Your support ticket remains the main channel for communication with the Compliance team. You can continue asking any questions or sharing any additional concerns there and the team will respond with any available updates or information as the review progresses.

We remain available and will continue doing our best to assist you and help move the case forward.

Dear ChangeNOW Team,

Thank you for your response.

Unfortunately, your reply once again repeats the same general statements that I have been receiving for many months, without providing any meaningful update, explanation, or timeline.

My funds have now been held for approximately eight months. I submitted all requested documents long ago and have fully cooperated with your Compliance team throughout this entire process. Since then, no additional information has been requested from me.

While you state that the review is still ongoing, eight months is far beyond any reasonable timeframe for a compliance review. Continuing to ask me to wait indefinitely without a clear explanation or expected completion date is not an acceptable resolution.

I respectfully disagree with marking this claim as solved. My issue has not been resolved, my funds have not been returned, and the review remains open after eight months.

I respectfully request that this review be concluded as soon as possible and that my funds be returned without any further unnecessary delay. I am waiting for a real resolution, not another standard status update.

Thank you.

Dear Abdalla,

We understand your frustration and appreciate your cooperation throughout this process.

We recognize that waiting for a final outcome can be mentally challenging. Rest assured that your case remains under review but any further action can only be determined once the necessary checks have been completed.

Your support ticket remains the primary channel for communication with the Compliance team.
We appreciate your patience and remain committed to assisting you throughout the process.

Dear ChangeNOW Team,

Thank you for your response.

Unfortunately, this is once again the same generic reply that I have been receiving for many months. It does not provide any new information, any explanation for the extraordinary delay, or any estimated timeframe for resolving my case.

My funds have now been held for approximately eight months. I submitted all requested documents long ago and have fully cooperated with your Compliance team. Since then, I have received no additional requests for information or clarification.

I understand the importance of compliance procedures. However, a review lasting approximately eight months without any concrete outcome or timeline cannot reasonably be considered normal.

I can no longer continue waiting indefinitely. I respectfully request that the review be completed without further unnecessary delay and that my funds be returned as soon as possible.

Until my funds are returned, my case cannot be considered resolved. I sincerely hope that the next update will contain a concrete decision rather than another standard status message.

Thank you.

Dear Abdalla,

We genuinely understand your feelings and are trying to do our best to get the resolution for you. However, it might take some time. We're grateful that you've been patiently waiting this whole time.

We assure you that the review of your case is still ongoing and that we keep you regularly updated in the relevant ticket. Your case is not resolved yet and it is in progress, we're actively working on it.

Kindly keep in touch with us in your support ticket.
Thank you for your understanding.

Dear ChangeNOW Team,

Thank you for your response.

Unfortunately, after approximately eight months, I continue to receive the same assurances without any actual progress, concrete explanation, or expected completion date.

I have fully cooperated with your Compliance team and submitted all requested documents many months ago. Since then, I have not been asked to provide any additional information. Despite this, my funds remain blocked and I still have no resolution.

While I appreciate your acknowledgment that my case is still in progress, an ongoing review cannot justify holding my funds indefinitely. Eight months is far beyond any reasonable timeframe for a compliance review.

I respectfully disagree with marking this claim as solved. My issue is not resolved because my funds have not been returned, and I continue to wait without any meaningful update.

I can no longer accept indefinite delays. I respectfully request that the review be completed as soon as possible and that my funds be returned without any further unnecessary delay.

I sincerely hope that your next response will contain a concrete decision regarding my case rather than another standard status update.

Thank you.

Abdalla, we completely understand that this situation has been difficult and that the length of the process is deeply frustrating.

We appreciate that you have fully cooperated with all requested verification steps. At the moment, your case is still being reviewed by our Compliance team and unfortunately we cannot provide a specific timeframe until that review is completed.

Please be assured that your case has not been forgotten or put on hold. It remains under active consideration and the team continues to work on it in accordance with the required procedures.

As we have already provided all the information we are currently able to share publicly, we will be closing this public claim. This does not mean your case has been closed or that work on it has stopped. Our Compliance team will continue handling your case through your existing support ticket, where any new information or decisions will be communicated as soon as they become available.

Thank you for your continued patience and understanding. We remain committed to assisting you and seeing your case through to its resolution.

Dear ChangeNOW Team,

Thank you for your response.

I appreciate your acknowledgment that my case is still under review. However, after approximately eight months, I am still receiving the same generic explanation without any concrete progress, meaningful update, or estimated timeframe.

I have fully cooperated with your Compliance team and provided all requested documents many months ago. Since then, no additional information has been requested from me, yet my funds continue to be withheld.

While you have decided to close this public claim, I respectfully disagree with considering the matter resolved. Closing the claim does not resolve the underlying issue. My case remains unresolved because my funds have not been returned and the review has still not reached a conclusion after eight months.

I can no longer accept an indefinite delay. A compliance review should be completed within a reasonable timeframe, and eight months is far beyond what can reasonably be considered proportionate.

I respectfully request that the review be concluded without any further unnecessary delay and that my funds be returned as soon as possible.

I sincerely hope that the next communication I receive will contain a final decision and the return of my funds, rather than another standard update stating that the review is still ongoing.

Thank you.

Abdalla,

We understand why the ongoing waiting period has been frustrating and appreciate the patience and cooperation you have shown throughout this process.

Please know that your case remains with the appropriate team and continues to be reviewed. The review has not been abandoned or left unattended, but cases involving compliance checks must be handled carefully based on the specific circumstances involved.

We understand your request for a clear resolution; unfirtunately, we are unable to provide a confirmed completion date while the review is still in progress.

All available information that we can share publicly has already been provided, which is why the public claim is being closed. This action does not affect the status of your case or stop the ongoing work. Our Compliance team will continue communicating with you through your existing support ticket and will provide any updates there as soon as they become available.

We kindly ask you to continue the conversation through the official ticket so all details remain centralized and the team can handle your case as effectively as possible.

Thank you for your understanding. We remain committed to assisting you throughout this process.

Dear ChangeNOW Team,

Thank you for your response.

Unfortunately, this is yet another response that repeats the same statements I have been receiving for approximately eight months. While you continue to assure me that my case is under review, there has still been no concrete progress, no explanation for the extraordinary delay, and no indication of when this matter will finally be resolved.

I have fully complied with every request from your Compliance team and submitted all requested documentation many months ago. Since then, I have not been asked to provide any additional information, yet my funds remain unavailable.

I understand that compliance procedures are important. However, holding a customer's funds for approximately eight months without reaching a conclusion or providing a reasonable timeframe is not a proportionate or acceptable outcome.

Closing this public claim does not change the fact that my issue remains unresolved. My funds have not been returned, and I continue to wait without any meaningful progress.

I can no longer continue waiting indefinitely. I respectfully request that the compliance review be finalized as soon as possible and that my funds be returned without any further unnecessary delay.

I sincerely hope that the next communication will contain a final decision and the return of my funds, rather than another identical status update.

Thank you.

Abdalla,

We understand how exhausting this extended waiting period has been and we appreciate your continued patience and cooperation throughout the process.

Please be assured that your case is still being handled by the responsible team and remains under review. The matter has not been forgotten and the team continues working through the required procedures based on the details of your case.

At this stage, we kindly ask you to continue following the updates in your existing support ticket. This is the main channel where the Compliance team can provide case-specific information and any further progress as soon as it becomes available.

We truly understand your wish for a final resolution and remain committed to assisting you and moving the case forward as much as possible.

Thank you for your understanding.

Dear ChangeNOW Team,

Thank you for your response.

Unfortunately, after approximately eight months, every reply I receive contains the same general statements without any substantive update, explanation for the prolonged delay, or indication of when this review will finally be completed.

I have fully cooperated with your Compliance team and submitted all requested documents many months ago. Since then, I have not been asked to provide any additional information. There is nothing further required from my side, yet my funds continue to be withheld.

I appreciate your confirmation that the case is still under review. However, after such an extended period, simply repeating that the review is ongoing is no longer a satisfactory response. Eight months is an extraordinary amount of time to keep a customer's funds without reaching a final decision.

I cannot continue waiting indefinitely. I respectfully request that the review be completed as soon as possible and that my funds be returned without any further unnecessary delay.

I sincerely hope that the next update will provide a final resolution and the return of my funds, rather than another message confirming that the review is still ongoing.

Thank you.

Abdalla,

We understand that receiving repeated status updates without the final outcome you are waiting for can be very frustrating, especially after such a long period of time.

Please know that your case continues to receive attention from the responsible team and the review process is still ongoing. We understand the importance of reaching a resolution and assure you that the matter is being handled through the appropriate procedures.

At this moment, we kindly ask you to continue the communication through your existing support ticket, as this allows the Compliance team to keep all case details together and provide any available updates directly to you.

We appreciate your patience and cooperation. Our team remains committed to assisting you and doing everything possible within the review process to help move your case forward.

Thank you for your understanding.

Dear ChangeNOW Team,

Thank you for your response.

Unfortunately, after approximately eight months, I continue to receive the same status update without any meaningful progress, specific explanation, or indication of when this review will finally be completed.

I have fully cooperated with your Compliance team and submitted all requested documents many months ago. Since then, I have not been asked to provide any additional information, and there is nothing further required from my side. Nevertheless, my funds remain blocked.

I understand that compliance procedures require careful consideration. However, keeping my funds under review for approximately eight months without reaching a conclusion or providing any realistic timeframe is not a reasonable or proportionate process.

At this point, I can no longer continue waiting indefinitely. I respectfully request that the review be finalized without any further unnecessary delay and that my funds be returned as soon as possible.

I hope that the next response will contain a concrete decision regarding my case and the return of my funds, rather than another generic confirmation that the review is still ongoing.

Thank you.

Abdalla,

We understand how difficult it is to remain in this situation while waiting for a final outcome and we appreciate the time and effort you have already invested in cooperating with the review process.

Please be assured that your case is still actively being handled by the responsible team. The review remains ongoing and your concerns are being taken into account as part of the process.

We kindly ask you to keep monitoring your existing support ticket, as any case-specific updates or further information will be shared with you there directly by the team.

We truly appreciate your patience and understand your desire for a clear resolution. Our team remains focused on assisting you and moving the case forward as efficiently as possible.

Thank you for your understanding.

Dear ChangeNOW Team,

Thank you for your reply.

I acknowledge that you continue to state my case is under review. However, after approximately eight months, I have still not received any substantive update or decision regarding my funds.

Throughout this entire process, I have responded to every request from your Compliance team and provided all the information that was requested. For many months now, there have been no further questions or document requests from your side.

I fully respect the need for compliance procedures, but such an extended review without a conclusion places an unreasonable burden on me as a customer. The repeated assurance that the case is still being processed does not address the fact that my funds remain inaccessible after all this time.

I respectfully ask that my case now be brought to a conclusion. If there is no further information required from me, I kindly request that my funds be returned without further delay.

I remain available to cooperate should anything else genuinely be needed, but I sincerely hope the next communication will provide a final resolution instead of another status confirmation.

Thank you for your attention.

Abdalla, we understand how frustrating it can be to continue waiting without the final answer you are expecting and we appreciate the cooperation and patience you have shown throughout this process.

Please be assured that your case remains actively handled by the responsible team. The review is still ongoing and all available information related to your case is being considered as part of the assessment.

We kindly ask you to continue following the updates in your existing support ticket, as this is where the team will provide any case-specific information or further requests once available.

We understand your wish to have this matter resolved as soon as possible and our team remains committed to assisting you and working through the necessary steps to reach an outcome.

Thank you for your understanding and continued cooperation.

Dear ChangeNOW Team,

Thank you for your reply.

I understand that you continue to state my case is under review. However, after approximately eight months, I still have no decision, no explanation for the prolonged delay, and no indication of when this matter will finally be concluded.

I have fulfilled every request made by your Compliance team and have remained fully cooperative throughout this process. Since all requested information was provided months ago, I do not understand why my funds are still being withheld.

At this point, I believe I have done everything expected from my side. I respectfully ask that the review be completed as soon as possible. If no further action is required from me, I kindly request the immediate return of my funds.

I sincerely hope that the next update will contain a final outcome instead of another confirmation that the review is still ongoing.

Thank you.

Abdalla, we completely understand how difficult this prolonged waiting period has been. Please be assured that we are doing everything we can from our side to help move your case forward. We have also passed your latest message to our Compliance team so they are aware of your concerns and request for a resolution.

Your case remains under active review and while we are unable to provide a confirmed timeframe at this stage, please know that it continues to receive attention from the responsible specialists.

As soon as there are any updates or new information that can be shared, they will be provided to you directly through your existing support ticket.

Thank you again for your patience and understanding.

Dear ChangeNOW Team,

Thank you for your reply.

I appreciate that you have forwarded my concerns to the Compliance team. However, after approximately eight months, I am still in exactly the same position as before. My funds remain inaccessible, and I have not received any concrete decision regarding my case.

I have cooperated fully since the beginning of this process and provided every document and piece of information that was requested. As there have been no additional requests from your side for many months, I believe there is nothing further required from me.

While I understand that you are unable to provide a specific timeframe, an open-ended review that has lasted for approximately eight months is extremely difficult to justify. I have already waited far longer than what could reasonably be expected.

I respectfully ask that my case now be brought to a conclusion. If there are no outstanding requirements on my side, I kindly request the prompt return of my funds.

I sincerely hope that the next update will contain a final decision instead of another confirmation that the review is still ongoing.

Thank you.

Abdalla,

We understand your concerns and appreciate your patience.

Your case is still under active review by our Compliance team and your latest message has been forwarded to them. At this stage, we kindly ask you to continue the conversation through your existing support ticket, as this is where any updates or decisions regarding your case will be shared.

Thank you for your understanding.

Dear ChangeNOW Team,

Thank you for your response.

I note that my latest message has been forwarded to the Compliance team. However, this does not change the fact that my case has now remained unresolved for approximately eight months.

During this entire period, I have fully cooperated, submitted all requested documentation, and promptly responded to every inquiry. There have been no additional requests from your side for many months.

I respectfully believe that such an extended review without a final decision is no longer reasonable. Continuing to ask me to wait without any indication of when this process will end leaves me with no certainty regarding my own funds.

I also respectfully disagree with marking this claim as solved. My issue will only be resolved once the compliance review has been completed and my funds have been returned.

I kindly ask you to finalize this matter as soon as possible and provide a definitive outcome instead of another status confirmation.

Thank you for your attention.

Abdalla,

We understand your position and appreciate that you have remained cooperative throughout the review.

Please be assured that your case is still being handled by our Compliance team and we have once again shared your concerns with them. We kindly ask you to continue following your existing support ticket, as this is where the team will provide any updates or the final outcome as soon as it becomes available.

Thank you for your continued patience and understanding.

Dear ChangeNOW Team,

Thank you for your reply.

I acknowledge that my concerns have once again been forwarded to your Compliance team. However, after approximately eight months, I am still waiting for a final decision regarding my funds.

From my side, I have fulfilled every obligation, provided all requested documentation, and remained available throughout the entire review. As no further information has been requested from me for many months, I do not believe there is anything left for me to contribute to this process.

At this stage, I am simply asking for the review to be completed. I have already waited far beyond what I believe is a reasonable period, and I cannot continue waiting without a resolution.

I respectfully request that my case be finalized as soon as possible and that my funds be returned without any further unnecessary delay.

I look forward to receiving a final decision rather than another confirmation that the review is still ongoing.

Thank you.

Abdalla,

We acknowledge your position and appreciate your continued cooperation throughout the course of this review.

Please be advised that your case remains under active assessment by our Compliance team, and your concerns have once again been communicated to them. We kindly ask that you continue to refer to your existing support ticket, where the team will provide any further updates or the final determination as soon as it is available.

Thank you for your continued patience and understanding.

Dear ChangeNOW Team,

Thank you for your response.

I understand that my case is still under review. However, after approximately eight months, I remain without a final decision or any substantive explanation regarding why this process continues for such an extended period.

I have consistently cooperated with every request made by your Compliance team and submitted all required information long ago. Since then, no further action has been requested from me.

At this point, there is little more I can do except wait. I have already demonstrated my willingness to cooperate, and I respectfully ask that the same level of diligence be applied to bringing this matter to a conclusion.

I would appreciate the completion of the review and the return of my funds as soon as possible. A final resolution is now far more important than receiving another confirmation that the review is ongoing.

I look forward to your next communication containing a definitive outcome.

Thank you.

We understand that you’d like a final decision, but in cases like this, we need to thoroughly review and analyze the situation, which can take a considerable amount of time.

At this moment, we’re not able to share any specific information, but please rest assured that we’ll do our best to speed up the process and keep you informed.

You can always contact us by email with any questions, and we will be happy to provide a response. Thank you very much for your cooperation and patience!

Dear ChangeNOW Team,

Thank you for your reply.

I understand that compliance reviews require careful analysis. However, my case has now been under review for approximately eight months, and during this entire period I have received only general status updates without any tangible progress or conclusion.

I have fully complied with all of your requests and provided every document that was requested from me. For many months, there has been no indication that any further information is needed from my side.

I respectfully believe that this matter has already exceeded a reasonable review period. While I appreciate your commitment to the process, I can no longer continue waiting without a final outcome.

I therefore kindly ask that the review be completed at the earliest opportunity and that my funds be returned if there are no outstanding requirements on my part.

Until my funds are returned, I cannot consider this issue resolved, regardless of the status of this public claim. I sincerely hope that your next communication will contain a final decision instead of another general update.

Thank you for your time and attention.

Abdalla,

I would like to apologize for any inconveniences caused by the lengthy verification process. Rest assured, our team is actively working on this case, and we will provide an update as soon as we can.

Remember that we are ready to provide support 24/7, so do not hesitate to contact us with any further questions.

Abdalla,

Âàøå ñîîáùåíèå íå ñîäåðæèò íèêàêîé íîâîé èíôîðìàöèè. Ïðîøëî îêîëî âîñüìè ìåñÿöåâ, âñå çàïðîøåííûå äîêóìåíòû è ïîÿñíåíèÿ áûëè ïðåäîñòàâëåíû ìíîé äàâíî, è îò âàñ íå ïîñòóïàëî íèêàêèõ äîïîëíèòåëüíûõ òðåáîâàíèé ïî äåëó. Òàêîå áåñêîíå÷íîå îæèäàíèå óæå íåëüçÿ ñ÷èòàòü îáîñíîâàííûì. Ïðîøó íåçàìåäëèòåëüíî çàâåðøèòü AML/Complianceïðîâåðêó è âåðíóòü ìîè ñðåäñòâà êàê ìîæíî ñêîðåå. Îáðàùàþ âàøå âíèìàíèå, ÷òî ïóáëè÷íûé claim ðàíåå çàêðûâàëñÿ, à äåíüãè ìíå òàê è íå âîçâðàùåíû — ïðîáëåìà îñòà¸òñÿ íåðåø¸ííîé. Æäó êîíêðåòíîãî ðåøåíèÿ è ñðîêîâ âûïëàòû â ðàìêàõ ìîåãî supportòèêåòà.

Thank you for your response.

I appreciate your apology. However, after approximately eight months, I am still waiting for a final decision regarding my case. During this entire period, I have fully cooperated with your Compliance team and provided all requested information, while no additional documents or clarification have been requested from me for many months.

Although I understand that verification procedures require time, such an extended delay without a conclusion has become extremely difficult to accept. I respectfully ask that the review now be completed and that my funds be returned as soon as possible.

I sincerely hope that the next update will contain a final resolution rather than another confirmation that the review is still ongoing. Thank you.

Dear Abdalla,

We assure you that we're actively working on your case and ae trying to do our best to provide you with a quick resolution. We're kindly asking you to communicate with us in the relevant support ticket.

Thanks a lot for your patience.

No new information has been provided — your message repeats that the case is under review and asks me to use the support ticket. About eight months have passed. I submitted all requested documents long ago and have received no new document requests or clarification questions from Compliance for many months. Closing the public claim or moving it to commenting status does not resolve anything: my funds are still withheld and the problem remains unresolved. Indefinite waiting is becoming unreasonable. Please complete the AML/Compliance review now and return my funds as soon as possible. If there are any outstanding steps or a realistic estimated date for resolution, state them immediately in the ticket.

Dear Abdalla,

We understand your frustration and want to assure you that our team is working on the case. We will provide you with an update as soon as we can through the existing support ticket. We kindly recommend that you continue your communication with us there.

Our support service is available 24/7, and you can always contact us in case there're further questions or issues. Thank you for your patience.

No new information has been provided. About eight months have passed since you blocked my funds. I submitted all requested documents long ago and there have been no further document requests or clarification questions from Compliance for many months. Closing the public claim or moving it to commenting status does not resolve anything: my funds remain withheld and the issue is still unresolved. Further indefinite waiting is becoming unreasonable. Please complete the AML/Compliance review now and return my funds as soon as possible. If there are any outstanding steps, or a realistic estimated date for resolution, state them immediately in the support ticket and escalate this case to a senior Compliance specialist.

Dear Abdalla,

Thank you for your response! We understand that you're upset with the fact that this case is taking a while, and we want to let you know that we understand your position. We want to thank you for your cooperation.

Rest assured, our specialists are handling this matter, and we'll provide you with an update through your support ticket once we have new information to share. We kindly ask you to continue your communication with us directly in the ticket.

We're doing our best to resolve this case. Thank you for understanding.

No new information has been provided. About eight months have passed since you blocked my funds. I submitted all requested documents long ago and have not received any new document requests or clarification from Compliance for many months. Closing the public claim or directing me back to the ticket does not change the fact that my funds remain withheld and the issue is unresolved. Indefinite waiting is becoming unreasonable. Please complete the AML/Compliance review now and return my funds as soon as possible. If there are any outstanding steps, state them immediately in the support ticket and escalate this case to a senior Compliance specialist.

Dear Abdalla,

We want to assure that our team is working on your case, and we're doing our best to resolve this matter faster. Our team will provide you with an update as soon as we receive new details to share with you.

You can contact our support service 24/7 in case you have further questions/issues. We'll be glad to assist you. Thank you.

No new information has been provided in your latest reply. About eight months have passed since my funds were blocked. I submitted all requested documents long ago and there have been no further document requests or clarification questions from Compliance for many months. Closing the public claim or directing me back to the ticket does not change that the funds remain withheld and the problem is unresolved. Indefinite waiting is now unreasonable. Please complete the AML/Compliance review immediately and return my funds as soon as possible. If any steps remain outstanding, or if a realistic estimated completion date can be given, escalate this case to a senior Compliance specialist and state those details in the support ticket right away.

Dear Abdalla,

Rest assured that this matter has been escalated to our Compliance team, and we're working on it. We understand your frustration, and we want to let you know that we will provide you with the new details in your support ticket once we receive an update.

We want to thank you for patience and cooperation. You can always contact our support team in case you have more questions.

No new information has been provided. Nearly eight months have passed since my funds were blocked. I submitted all requested documents many months ago and there have been no further document requests or clarification from Compliance for months. Closing the public claim or directing me back to the ticket does not change that my funds remain inaccessible and the problem is unresolved. Continued indefinite waiting is unreasonable. Please complete the AML/Compliance review now and return my funds as soon as possible. If any steps remain outstanding or you can provide a realistic estimated completion date, escalate this case to a senior Compliance specialist and state those details immediately in the support ticket.

Abdalla,

Your case has been escalated to our Compliance team, and it is currently under review. We understand your concerns and will share the updated details in your support ticket as soon as they become available.

Thank you for your patience and cooperation. If you have any further questions, please feel free to contact our support team.

No new information has been provided. It has now been about eight months since my funds were frozen. I submitted all requested documents and explanations many months ago, and Compliance has not asked for anything further in that time. Moving the public claim to commenting status or referring me back to the ticket does not change that my funds remain withheld and the issue is unresolved. Continued indefinite waiting is unreasonable. Please complete the AML/Compliance review now and return my funds as soon as possible. If any actions remain outstanding or a realistic completion date can be given, escalate this case to a senior Compliance specialist and state those details in the support ticket immediately.

Abdalla,

Your case has been passed on to our Compliance team and is now being reviewed. We appreciate your patience and understand your concerns. As soon as there is an update, we will add it to your support ticket.

Thank you for bearing with us. If you have any additional questions, please reach out to our support team.

No new information has been provided. It has now been about eight months since my funds were frozen. I supplied all requested documents many months ago and Compliance has not asked for anything further in that time. The public claim being closed or moved to commenting status does not change the fact that my funds remain withheld and the issue is unresolved. Further indefinite waiting is unreasonable. Please complete the AML/Compliance review now and return my funds as soon as possible. If any actions remain outstanding or a realistic completion date can be given, state them immediately in my support ticket and escalate this case to a senior Compliance specialist.

Dear Abdalla,

Thank you for your response. We want to let you know that your case has been escalated to our Compliance team, and at the moment our specialists are working on it. We understand your frustration and concerns. Rest assured, we'll provide you with an update in your support ticket as soon as we have new details to share.

Thank you for your patience. You can always contact our support team in case you have any further questions.

Your last message provides no new information. Approximately eight months have passed since my funds were blocked. I supplied all requested documents and explanations many months ago and Compliance has not asked for any further evidence or clarification in that time. Moving or closing the public claim does not change the fact that my funds remain inaccessible and the problem is unresolved. Continued indefinite waiting is unreasonable. Please complete the AML/Compliance review without further delay and return my funds as soon as possible. If any steps remain outstanding or you can give a realistic estimated completion date, escalate this case to a senior Compliance specialist and post those details in my support ticket immediately.

Dear Abdalla,

We want to assure you that your case has been forwarded to our Compliance team, and it is currently being reviewed. We understand your position and want to thank you for patience. We'll provide you with the new details in your support ticket as soon as we can.

Thank you for cooperation. If you have any further questions, you can always reach out to our support team. We'll be glad to help.

No new information has been provided. Nearly eight months have elapsed since my funds were blocked. I submitted all requested documents and explanations long ago, and Compliance has not asked for anything further for many months. Moving or closing the public claim does not change the fact that the issue remains unresolved and my funds are still withheld. Continued indefinite waiting is unreasonable. Please complete the AML/Compliance review without further delay and return my funds as soon as possible. If any steps remain outstanding or you can provide a realistic estimated completion date, escalate this case to a senior Compliance specialist and post those details immediately in my support ticket.

Dear Abdalla,

We understand your position, and we want to inform you that your case is being viewed by our Compliance team. Rest assured, we'll provide you with an update through your support ticket as soon as we have new information to share. We want to thank you for patience.

Thank you for cooperation. You can always contact our support team in case you have more questions.

There is no new information in your reply. Almost eight months have passed since my funds were frozen. I supplied all requested documents and explanations many months ago and Compliance has not asked for anything further. Moving or closing the public claim and directing me back to the ticket without a substantive decision does not change that my funds remain inaccessible and the problem is unresolved. Continued indefinite waiting is unreasonable. Please complete the AML/Compliance review now and return my funds as soon as possible. If any steps remain outstanding or you can provide a realistic completion date, escalate this case to a senior Compliance specialist and post those details in my support ticket immediately.

Dear Abdalla,

We understand that this situation has been frustrating, and we appreciate your continued patience. Your case remains under review by our Compliance team. We will notify you via your support ticket as soon as there are any updates to share.

Thank you for your understanding and cooperation.

No new information has been supplied. It has now been about eight months since my funds were frozen. I submitted all requested documents and explanations many months ago and Compliance has not asked for anything further during that time. You have repeatedly closed or moved the public claim while my funds remain blocked, so the matter is clearly unresolved. Continued indefinite waiting is unreasonable. Please complete the AML/Compliance review immediately and return my funds as soon as possible. If any steps remain or you can give a realistic completion date, escalate this file to a senior Compliance officer and post those details in my support ticket right away.

Dear Abdalla,

We understand this situation has taken longer than expected. Please be assured that your case is still under review, and we will share any new information with you through your support ticket as soon as it becomes available.

Thank you for your patience and cooperation.

Your latest message gives no substantive update. It has been about eight months since my funds were frozen; I supplied all requested documents months ago and Compliance has not asked for anything further. The case remains unresolved and my funds have not been returned. Continuing to ask me to wait indefinitely is unreasonable. Please complete the AML/Compliance review now and release my funds as soon as possible. If any actions remain outstanding or a realistic completion date can be provided, escalate this file to a senior Compliance specialist and post those details immediately in my support ticket.

Dear Abdalla,

Thank you for your message.

We understand your concerns and appreciate your continued patience. Please be assured that your case remains under active review by our Compliance team. As soon as there is any progress or new information available, we will share it with you through your support ticket.

Thank you for your understanding and cooperation.

No new information has been provided in your latest reply. It has been about eight months since my funds were frozen. I supplied all requested documents long ago and Compliance has not asked for anything further for many months. The underlying issue remains unresolved and moving or closing the public claim does not return my funds. Continued indefinite delay is now unreasonable. Please complete the AML/Compliance review without further delay and return my funds as soon as possible. If any actions are still outstanding, or you cannot release the funds, escalate this matter to a senior Compliance specialist and publish a realistic completion date and the next steps in my support ticket immediately.

We are truly sorry that this situation has taken so long. We understand how much inconvenience this may have caused you.

We sincerely appreciate the documents you provided and your cooperation throughout this case.

Unfortunately, the matter is still under review at this time. As soon as we have any new information, we will get back to you immediately. Thank you again for your patience and understanding.

Your message gives no additional details. It has now been about eight months since my funds were frozen. I uploaded all requested documents and explanations many months ago and your Compliance team has not asked for any further evidence in that period. Closing or moving the public claim does not fix the situation: the issue remains unresolved and my funds are still withheld. Being told to wait indefinitely is no longer reasonable. Please complete the AML/Compliance review immediately and release.

Abdalla,

We completely understand your frustration and we're truly sorry that this process has taken so long.

Your case is still being handled by our Compliance team and they are the ones best placed to provide updates and answer any case-specific questions. We kindly ask you to continue communicating with them through your support ticket, where your case remains under active review.

Please rest assured that we have forwarded your feedback internally and that your case has not been forgotten. As soon as there is any new information, the Compliance team will share it with you directly in the ticket.

Thank you for your continued patience and cooperation.

Your response provides no new information. Nearly eight months have passed since my funds were frozen. I submitted all requested documents long ago and Compliance has not asked for any further evidence or clarification for months. Closing or moving the public claim and redirecting me to the ticket without a case-specific update does not resolve the situation. Continued indefinite waiting is unreasonable. Please complete the AML/Compliance review now and release my funds as soon as possible. If any actions remain outstanding or you cannot return the funds, escalate this case to a senior Compliance officer and publish a realistic completion date and the next steps in my support ticket immediately.

Abdalla,

We understand why you're asking for more clarity.

Your feedback has been shared with our Compliance team. As your case is still under their review, any decisions, requests or updates can only come from them directly through your support ticket.

We know waiting is difficult and we appreciate your continued cooperation. Please keep an eye on your ticket, as that is where the Compliance team will provide the next update as soon as there is any progress or additional information to share.

Thank you for your patience.

Your reply contains no substantive update or ETA. About eight months have elapsed since my funds were frozen. I provided all requested documents many months ago and Compliance has not asked for anything further during that time. Closing or moving the public claim and directing me back to the ticket does not change the fact that my funds remain withheld and the matter is unresolved. Continued indefinite waiting is unreasonable. Please complete the AML/Compliance review immediately and return my funds as soon as possible. If there are any outstanding steps, or if you cannot release the funds, escalate this case to a senior Compliance specialist and publish the concrete remaining actions and a realistic completion date in my support ticket right away.

Abdalla,

We acknowledge your concerns and understand that you would like to see progress on your case.

Your comments have been passed on to our Compliance team for their attention. As the review is still being handled by them, all case-specific information, including any decisions or next steps, can only be communicated through your existing support ticket.

Our team remains engaged with your case and as soon as there is any development or additional information available, you will be informed directly in the ticket.

Thank you for your continued cooperation and understanding.

Your response contains no new information. It has now been about eight months since my funds were frozen. I submitted all requested documents long ago and Compliance has not asked for anything further for many months. Moving or closing the public claim does not change the fact that my funds remain withheld and the problem is unresolved. Continued indefinite delay is unreasonable. Please complete the AML/Compliance review without further postponement and return my funds as soon as possible. If there are any remaining steps, escalate this file to a senior Compliance specialist and publish the concrete outstanding actions and a realistic completion date in my support ticket immediately.

Abdalla,

We understand your concerns.

Please continue communicating with our Compliance team through your support ticket, as it is the appropriate channel for all case-specific communication. Any updates, decisions or next steps will be shared with you there as soon as they become available.

Thank you for your patience and cooperation.

You have provided no new information. About eight months have passed since my funds were frozen. I uploaded all requested documents and answered every query months ago; Compliance has not asked for anything further in that time. Closing the public claim or directing me back to the support ticket does not change the fact my money remains inaccessible — the problem is unresolved. Continued indefinite waiting is unreasonable. I request that you complete the AML/Compliance review now and release my funds as soon as possible. If the review cannot be concluded immediately, escalate this file to a senior Compliance specialist and publish in my support ticket the concrete remaining steps and a realistic completion date without further delay.

Abdalla,

We understand that waiting for a resolution can be frustrating and we appreciate your patience throughout this process.

Please know that our team is continuing to do everything we can from our side to assist with your case and help move things forward.

We kindly ask you to continue monitoring your support ticket, as any further updates or case-specific information will be provided there directly.

Thank you for your understanding and cooperation.

No new information has been provided in your latest response. About eight months have passed since my funds were placed on hold. I provided all requested documents and detailed explanations many months ago, and Compliance has not asked for any further evidence or clarification during this period. Moving or closing the public claim does not change the fact that my funds are still inaccessible and the issue remains unresolved. Continued indefinite waiting is now unreasonable. Please complete the AML/Compliance review without further delay and return my funds as soon as possible. If you cannot conclude the review immediately, escalate this file to a senior Compliance officer and post in my support ticket the exact remaining actions and a realistic completion date right away.

Abdalla,

We understand your desire to receive a clear resolution and appreciate the time you have spent cooperating with the process.

Your case is still being handled through the appropriate support channel. Please continue communicating with our Compliance team via your existing support ticket, as this is where any specific updates, requests or further information regarding your case will be provided.

We have shared your concerns with the relevant team and will continue supporting the process from our side.

Thank you for your understanding.

Your latest message contains no new information. About eight months have passed since my funds were placed on hold. I provided all requested documents and explanations many months ago, and Compliance has not asked for any additional evidence or clarification during that time. You have repeatedly closed or moved the public claim while my funds remain inaccessible, so the issue is clearly still unresolved. Continued open-ended waiting is unreasonable. Please complete the AML/Compliance review now and return my funds as soon as possible. If you cannot conclude the review immediately, escalate this file to a senior Compliance specialist and publish in my support ticket the exact remaining steps and a realistic completion date without further delay.

Dear Abdalla,

According to the exchanger, the operation under the order has been temporarily suspended because the incoming funds triggered an AML alert - a risk signal requiring additional check.

We are sorry that you have encountered these circumstances. We understand that the suspension of the operation may cause inconvenience and additional questions. At the same time, please note that before creating the order, you were informed about the possibility of an AML check and agreed to the exchange service’s AML rules.

In such cases, the exchanger is required to review the incoming assets and act in accordance with its internal AML procedures. On the monitor’s side, we are making sure that the order maintains a clear status and that the review does not turn into an indefinite wait without further clarification.

At this stage, the claim will be moved to neutral status, while the option to continue commenting will remain available. This status change does not mean that the matter is closed or being left without attention.

We will continue to keep the case under review and will follow it through to a logical and clear resolution.

Sincerely, administration of the BestChange exchanger monitor.

Dear bestchang, I understand, yes indeed you are right, but the inspection cannot last 8 months, I think this is illegal, they could have completed the inspection long ago, I ask you to leave my feedback in the form of a complaint so that they complete the work faster, because I can wait forever and this is unfair.

Abdalla,

We understand that you are looking for further clarity and appreciate your continued cooperation while the matter is being reviewed.

Please continue following up with our Compliance team through your existing support ticket, as this remains the main channel for any case-related updates, questions and next steps.

Your concerns have been shared with the relevant team and we are continuing to support the review process. Thank you for your patience and understanding.

Your latest reply contains no substantive update. Roughly eight months have passed since my funds were frozen. I provided all requested documents and explanations many months ago and Compliance has not asked for anything further. Closing or redirecting the public claim to the ticket does not change the fact that my funds remain withheld and the matter is unresolved. Continuing to ask me to wait indefinitely is unreasonable. Please complete the AML/Compliance review now and return my funds as soon as possible. If you cannot conclude the review immediately, escalate this file to a senior Compliance specialist and publish in my support ticket the precise remaining actions and a realistic completion date without further delay.

Abdalla,

We understand how important this matter is to you. Please be assured that we are doing everything we can from our side to help move the process forward as quickly as possible.

For any case-specific updates, we kindly ask you to continue communicating with our Compliance team through your existing support ticket, as this is the dedicated channel where all progress and further information will be shared.

Thank you for your understanding.

No new information has been provided. About eight months have now passed since my funds were placed on hold. All required documents were submitted long ago and Compliance has not requested any additional evidence or clarification for months. Closing or moving the public claim does not change that my funds remain inaccessible and the issue is unresolved. Further indefinite waiting is no longer reasonable. Please complete the AML/Compliance review without further delay and return my funds as soon as possible. If the review cannot be finished immediately, escalate this file to a senior Compliance specialist and publish in my support ticket the exact remaining actions and a realistic completion date (ETA) right away.

Abdalla,

We hear your concerns and understand that you are eager to receive a resolution.

Our team remains committed to assisting with your case and is continuing to support the ongoing review. We kindly ask you to stay in touch with our Compliance team through your support ticket, as this is the only channel where case-specific information, updates and any further communication can be provided.

We appreciate your continued patience and cooperation while the review is in progress.

No new information has been provided. It has now been roughly eight months since my funds were placed on hold. I submitted all requested documents and explanations many months ago, and Compliance has not asked for any further evidence or clarification during that time. Closing or moving the public claim does not change the fact that my money remains inaccessible and the problem is unresolved. Continued open-ended waiting is unreasonable. Please complete the AML/Compliance review now and return my funds as soon as possible. If you cannot close the review immediately, escalate this file to a senior Compliance specialist and post in my support ticket the exact remaining actions and a realistic completion date (ETA) without further delay.

Abdalla,

We understand that this situation has been difficult for you. Please be assured that your case remains under the attention of the relevant team. We are continuing to follow up internally and support the process from our side whenever possible.

For any case-specific information or updates, we kindly ask you to continue communicating through your existing support ticket, as this is the official channel where the Compliance team will provide any new developments regarding your case.

Thank you for your understanding.

No new information has been provided. It has been about eight months since my funds were placed on hold. I submitted all required documents and explanations long ago and there have been no fresh requests from Compliance for many months. Closing or moving the public claim does not change that my money remains inaccessible and the underlying problem is unresolved. Continued indefinite waiting is unreasonable. Please complete the AML/Compliance review without further delay and return my funds. If you cannot conclude the review immediately, escalate this file to a senior Compliance officer and post in my support ticket the exact remaining steps and a realistic completion date (ETA) right away.

We would be happy to provide you with new information, but unfortunately, we do not have any new updates to share at the moment.

We truly appreciate your patience and understanding. We will get back to you as soon as we have any further information available.

Thank you for your continued patience.

You have provided no new details. It has now been about eight months since my funds were frozen. I uploaded all requested documents many months ago and Compliance has not asked for any additional evidence or clarification in that time. Closing or moving the public claim and referring me back to the ticket does not change the fact that my money remains inaccessible and the underlying issue is unresolved. Continued indefinite waiting is unreasonable. Please complete the AML/Compliance review now and return my funds as soon as possible. If the review cannot be closed immediately, escalate this file to a senior Compliance specialist and post in my support ticket the exact remaining steps and a realistic completion date (ETA) right away.

Dear Abdalla,

Rest assured that the review of your case is still ongoing. The status of the case here doesn't mean that the case is resolved. We're trying to do our best to provide you with a quick resolution.

Kindly keep in touch with us in the related support ticket and thank you a lot for your patience. We deeply appreciate your trust.

No new information has been provided. About eight months have passed since you froze my funds. I submitted every requested document and full explanations many months ago, and Compliance has not asked for anything further in that time. Directing me back to the support ticket or closing the public claim does not change the fact that my money remains inaccessible and the issue is unresolved. Further indefinite waiting is unreasonable. Please complete the AML/Compliance review now and return my funds as soon as possible. If you cannot finalise the review immediately, escalate this file to a senior Compliance specialist and post in my support ticket the exact remaining actions and a realistic completion date without further delay.

Dear Abdalla,

Thank you for your continued patience and understanding. We want to assure you that your case is still under active review. The status displayed here does not mean that your case has been resolved. Our team is carefully investigating the matter and working to provide you with a resolution as soon as possible.

In the meantime, please continue communicating with us through the related support ticket, where we'll share any updates as soon as they become available. We truly appreciate your patience and the trust you've placed in us.

Your latest reply contains no new information. Nearly eight months have passed since my funds were frozen. I provided all requested documents months ago and Compliance has not asked for any further evidence or clarification in that time. Closing or moving the public claim and directing me back to the support ticket does not resolve the fact that my funds remain blocked and the matter is still unresolved. Continued indefinite waiting is unreasonable. Please complete the AML/Compliance review immediately and release my funds as soon as possible. If you cannot close the review now, escalate this case to a senior Compliance officer and publish in my support ticket the exact remaining steps and a realistic completion date without further delay.

Abdalla,

We understand your concerns and appreciate you continuing to stay in touch with us.

Please know that your case remains under the attention of our Compliance team and we are continuing to support the process from our side. We kindly ask you to keep all case-related communication within your existing support ticket, as this is the channel where any progress, requests or updates will be communicated to you.

Thank you for your continued cooperation and understanding.

No new information has been provided. It has now been about eight months since my funds were blocked. I submitted every requested document long ago and Compliance has not asked for any additional evidence or clarification for many months. Continued indefinite waiting is unreasonable. Please complete the AML/Compliance review and return my funds as soon as possible. If the review cannot be closed immediately, escalate this file to a senior Compliance specialist and publish in my support ticket the exact remaining actions and a realistic completion date (ETA) without further delay.

Abdalla,

We understand that you are looking for a resolution and appreciate your patience throughout this process.

Your case continues to be handled by the relevant team and we remain available to support the review from our side. For any details specific to your case, please continue communicating through your existing support ticket, as this is where the Compliance team will provide any available updates and further information.

We appreciate your understanding while the process is ongoing.

No new information has been provided. About eight months have passed since my funds were frozen. I uploaded all requested documents long ago and Compliance has not asked for any additional evidence or clarification for many months. The public claim being closed or moved to commenting status does not change that my funds remain withheld and the problem is unresolved. Continued open-ended waiting is unreasonable. Please complete the AML/Compliance review now and return my funds as soon as possible. If you cannot conclude the review immediately, escalate this case to a senior Compliance specialist and publish in my support ticket the exact remaining actions and a realistic completion date (ETA) without further delay.

Abdalla,

We understand that the waiting period has been frustrating and appreciate the cooperation you have provided during the review.

Please be assured that your case has not been overlooked. Our team continues to work with the available information and support the review process from our side.

We kindly ask you to continue any further communication through your existing support ticket, as this remains the appropriate place for all case-related updates, questions and any next steps from the Compliance team.

Thank you for your patience and understanding.

No new information has been provided. It has now been about eight months since my funds were frozen. I uploaded every document requested long ago and Compliance has not asked for any further evidence or clarification for many months. Moving or closing the public claim does not change that my funds remain inaccessible and the issue is unresolved. Continued open-ended waiting is unreasonable. Please complete the AML/Compliance review now and return my funds as soon as possible. If you cannot finalise the review immediately, escalate this file to a senior Compliance specialist and publish in my support ticket the exact remaining actions and a realistic completion date (ETA) without further delay.

Abdalla,

We understand your concerns and appreciate your patience.

Your case remains under review and our team continues to support the process from our side. Please continue communicating through your existing support ticket, where the Compliance team will share any case-specific updates or further information.

Thank you for your understanding.

Your latest message contains no new information. It has now been about eight months since my funds were placed on hold. I provided all requested documents and explanations many months ago and Compliance has not asked for anything further in that time. You have repeatedly closed or moved the public claim while the funds remain frozen, so the issue is still unresolved. Continued indefinite waiting is unreasonable. Please complete the AML/Compliance review now and return my funds as soon as possible. If you cannot finalise the review immediately, escalate this file to a senior Compliance specialist and publish in my support ticket the exact remaining actions and a realistic completion date (ETA) without further delay.

Abdalla,

We understand that you would like to see progress on your case and appreciate you staying in contact with us.

Your case continues to be handled by our Compliance team and we are doing everything we can from our side to support the ongoing process. We kindly ask you to continue following up through your existing support ticket, as this is the dedicated channel where any case-specific updates or further communication will be shared with you.

Thank you for your patience and cooperation.

Your latest message provides no substantive update. Nearly eight months have passed since my funds were placed on hold. I supplied all requested documents months ago and Compliance has not asked for anything further. Closing or moving the public claim and redirecting me to the support ticket does not return my money — the issue remains unresolved and the funds are still inaccessible. Continued indefinite waiting is no longer reasonable. Please complete the AML/Compliance review now and release my funds as soon as possible. If you cannot finalise the review immediately, escalate this file to a senior Compliance specialist and post in my support ticket the exact remaining.

Abdalla,

We recognize how important this matter is to you.

Please rest assured that your case is still being worked on by the appropriate team. We kindly ask you to keep all further communication within your existing support ticket, as this is the official channel where the Compliance team will provide any case-related information, updates or requests as soon as they become available.

Thank you for your continued patience and cooperation.

Your latest reply contains no new details. My funds have now been held for about eight months. I submitted all required documents and full explanations many months ago and Compliance has not asked for any additional information during that time. Referring me back to the support ticket or closing the public thread does not return the money — the underlying problem remains unresolved. Continued open-ended waiting is unreasonable. Please complete the AML/Compliance review now and release my funds as soon as possible. If you cannot close the review immediately, escalate this file to a senior Compliance specialist and publish in my support ticket the exact remaining actions and a realistic completion date (ETA) without further delay.

Abdalla,

We understand your position.

For any information regarding your case, we kindly ask that you continue the conversation through your existing support ticket. This is the dedicated channel where our Compliance team will contact you directly if there are any updates or further actions required.

Thank you for your patience and understanding.

No new information is offered in your response. My funds have now been held for roughly eight months. I submitted all requested documents many months ago and Compliance has not asked for any further evidence or clarification in that time. Sending me back to the support ticket with the same generic statements, without a case-specific update or timeline, is no longer reasonable. Please complete the AML/Compliance assessment immediately and return my funds as soon as possible. If you cannot close the review right away, escalate this file to a senior Compliance officer and publish in my ticket the exact remaining actions and a realistic completion date (ETA) without further delay.

Abdalla,

We acknowledge your concerns and appreciate that you continue to stay in contact with us.

Your case is still being handled through your existing support ticket and we kindly ask that you continue using this channel for any further communication. The Compliance team will contact you there directly if there are any updates or additional information to share regarding your case.

Thank you for your patience and cooperation while the review is ongoing.

Your latest reply adds no substantive update. It has been about eight months since my funds were frozen. I provided all requested documents and full explanations many months ago and have received no further requests. Despite closing or moving the public claim, my funds remain withheld and the issue is still unresolved. An open-ended wait is no longer reasonable. Please complete the AML/Compliance review now and return my funds as soon as possible. If you cannot finalise the review immediately, escalate this file to a senior Compliance specialist and publish in my support ticket the exact remaining actions and a realistic completion date (ETA) without further delay.

Abdalla,

We understand that you are looking for a definitive resolution and appreciate your continued cooperation.

Please be assured that your case remains under review by the appropriate team. We kindly ask you to continue following your existing support ticket, as this is the official communication channel where the Compliance team will provide any case-specific updates, requests or decisions as soon as they become available.

Thank you for your understanding and patience.

You have not provided any new information. It has been about eight months since my funds were frozen. I submitted all requested documents and explanations many months ago and Compliance has not asked for anything further. Closing or moving the public claim does not change that my funds remain withheld and the issue is unresolved. Continued indefinite waiting is unreasonable. Please complete the AML/Compliance review now and return my funds as soon as possible. If you cannot conclude the review immediately, escalate this file to a senior Compliance specialist and publish in my support ticket the exact remaining actions and a realistic completion date.

Dear Abdalla,

Thank you a lot for your patience and that you provided us with the requested documents. However, such procedures take time since we're trying our best to review the case thoroughly, checking all the details.

Your case is still active and is being worked on. We're kindly asking you to keep in touch with us in the related support ticket.
We regularly update you there.

Thank you a lot for your understanding.

No new information has been provided. It has been about eight months since my funds were put on hold. I submitted every requested document many months ago and Compliance has not asked for any further evidence or clarification during that time. Closing or moving the public claim has not returned my money-the issue remains unresolved. Continued indefinite waiting is unreasonable. Please complete the AML/Compliance review immediately and release my funds as soon as possible. If you cannot finalise the review now, escalate this file to a senior Compliance specialist and publish in my support ticket the exact remaining actions and a realistic ETA for completion without further delay.

Dear Abdalla,

Thank you for your patience and for providing the requested documents.

Please note that these procedures take time, as we are carefully reviewing your case and verifying all the relevant details to ensure a thorough assessment.

Your case remains active and is currently being processed. We kindly ask that you continue communicating with us through the related support ticket, where we will provide you with regular updates on its progress.

Thank you for your understanding and continued patience.

No new information has been provided in this reply. It has been about eight months since you froze my funds. I submitted all requested documents long ago and Compliance has not asked me for anything further during that time. Repeatedly closing or moving the public claim has not returned my money-the issue remains unresolved. Continuing to tell me to "wait" indefinitely is no longer reasonable. Please complete the AML/Compliance review now and release my funds as soon as possible. If you cannot finalise the review immediately, escalate this case to a senior Compliance officer and publish in my support ticket the exact remaining steps and a realistic estimated completion date (ETA) without further delay.

Dear Abdalla,

Thank you for providing the requested documents.

We understand that waiting can be frustrating, and we truly appreciate your understanding. Your case is still active and is being carefully reviewed to ensure all details are thoroughly checked.

Please continue to follow up with us through the related support ticket, where we'll keep you updated on any progress.

Your message offers no additional details. My funds have been held for roughly eight months. I submitted all requested documents long ago and Compliance has not asked for any further evidence or clarification for many months. Closing or moving the public claim and directing me back to the ticket does not return the money — the underlying problem remains unresolved. Asking me to wait indefinitely is no longer acceptable. Please complete the AML/Compliance review now and release my funds as soon as possible. If you cannot finalise the review immediately, escalate this file to a senior Compliance specialist and publish in my support ticket the exact remaining actions and a realistic completion date (ETA) without further delay.

Dear Abdalla,

We would love to to provide some new details, but unfortunately, we do not have any updates to share at the moment. We will get back to you as soon as we have any further information available.

Thank you for your continued patience.

Your reply provides no update. It has been about eight months since my funds were frozen; I submitted all required documents long ago and Compliance has not requested anything further. The issue remains unresolved and indefinite delay is now unreasonable. Please complete the AML/Compliance review and return my funds without further postponement. If you cannot close the review immediately, escalate this file to a senior Compliance specialist and publish in my support ticket the exact remaining actions and a realistic completion date (ETA) right away.

Abdalla,

We understand your concerns and appreciate your continued patience.

Please be assured that your case remains with the relevant team. We kindly ask you to continue communicating through your existing support ticket, as this is the official channel where the Compliance team will share any case-specific updates as soon as they become available.

Thank you for your understanding.

Your message adds nothing new. It has now been roughly eight months since my funds were placed on hold. I submitted all requested documents months ago and Compliance has not asked for any further evidence or clarification in that time. Closing or moving the public claim does not change that my money remains inaccessible — the underlying issue is still unresolved. Continuing to ask me to wait without a clear outcome is no longer reasonable. Please complete the AML/Compliance review immediately and release my funds as soon as possible. If you cannot finalise the review right away, escalate this file to a senior Compliance specialist and post in my support ticket the concrete remaining actions and a realistic estimated completion date (ETA) without further delay.

Abdalla,

We understand your concerns.

Your case remains with the relevant team and we kindly ask you to continue all case-related communication through your existing support ticket, where any updates or further information will be provided directly.

Please note that sending repeated messages with the same information unfortunately does not speed up the review process. We kindly ask you to keep this in mind while our team continues working on your case.

Thank you for your understanding.

Your message provides no new information. It has now been about eight months since my funds were placed on hold. I supplied all requested documents and explanations many months ago and Compliance has not asked for anything further. Closing or moving the public claim and directing me back to the ticket does not change that my funds remain blocked — the problem is still unresolved. Continued indefinite waiting is unreasonable. Please complete the AML/Compliance review now and return my funds as soon as possible. If you cannot finish the review immediately, escalate this file to a senior Compliance officer and publish in my support ticket the exact remaining steps and a realistic ETA for resolution today.

Abdalla,

We appreciate your patience.

Your case remains under review by the relevant team. Please continue communicating through your existing support ticket, where any case-specific updates or further information will be provided.

Thank you for your understanding.

Hello Nilufar,

Thank you for reaching out and sharing the details of your situation.

We’re sorry to hear about what happened and understand how difficult and frustrating this experience may be. We have forwarded your message and concerns to our Compliance team for further review.

Please continue communicating with the Compliance team through your existing support ticket #***, as this is the channel where your case is being handled and where you can receive the most relevant updates.

Please be assured that we are doing everything we can to help move the process forward and speed up the review as much as possible.

Thank you for your patience and cooperation. We remain committed to assisting you throughout the process.

Nilufar,

Thank you for sharing the details of your situation.

We understand your concerns and how frustrating it can be to wait for a resolution. Please note that your case is currently being handled as part of an AML review and our Compliance team is actively working on it.

At this stage, the Compliance team is awaiting the required transaction information from the authorities in the requested format and communication through official authority channels. We are ready to cooperate with the relevant parties and continue the review once the necessary documents and information are provided.

Please be assured that we remain available and willing to assist. Any case-specific questions can be addressed directly to our Compliance team through your support ticket, where the review is ongoing.

As we have already provided all available explanations regarding the current status, we are moving this claim to commenting status. And this does not mean the case is closed, our team continues working on it and remains in contact with the relevant parties while awaiting the requested information.

Thank you for your patience and cooperation.

We genuinely want to help reach a resolution as soon as possible.

Subject: Update on ChangeNOW complaint / Request for status confirmation (Ticket #***)
Hello BestChange Support Team,
I am following up on the response provided by the ChangeNOW representative in this thread, where they stated: "your case is currently being handled as part of an AML review and our Compliance team is actively working on it."
Since ChangeNOW continues to use vague phrasing, I would like to publicly ask ChangeNOW to clarify:
@ChangeNOW representative: Could you please explicitly confirm here on BestChange whether my funds — which were stolen from me by fraudsters — are currently frozen or withheld by ChangeNOW pending this AML review?
I request BestChange administration to take note of this situation, as the exchange service continues to hold my funds stolen by scammers without providing clear timelines or transparent updates.
Thank you.
Best regards,
Nilufar.

Nilufar,

Thank you for your follow-up.

We understand why you would like clarification regarding the status of the funds.

As your case involves an ongoing law enforcement request, we are unable to publicly disclose or confirm case-specific information regarding the status of the funds here. Such information can only be shared through the appropriate official communication channels with the relevant authorities.

We remain ready to cooperate fully and will promptly provide all necessary information once we receive the requested communication and documentation from the competent authority through the established official process.

As previously explained, your support ticket remains the appropriate channel for any case-related updates available to us.

We appreciate your patience while this process continues.

Hello Ilja,

We understand your concerns and appreciate you sharing the details of your situation.

Please note that some transactions may require additional compliance checks as part of our AML procedures. These reviews are necessary to ensure the safety of our platform. In certain cases, the compliance team may need additional information before a final decision can be made regarding the transaction.

We have already forwarded your feedback and concerns to our Compliance team for further review. Please be assured that we are doing our best to help move the process forward as quickly as possible.

We kindly ask you to continue the communication through your support ticket, where the team handling your case can provide any available updates and assistance.

We appreciate your patience and cooperation and we want to help you reach a resolution.

Ilja,

Thank you for providing your feedback and sharing the details of your situation.

We understand your concerns regarding the additional Source of Funds (SoF) request. Please note that these checks are part of our AML compliance procedures and may be required in certain cases to verify the origin of funds and complete the review process.

Please continue the communication through your support ticket, where the team can provide any available updates regarding your case.

At this stage, we are waiting for the requested SoF information in your support ticket so that our Compliance team can continue the review of your case and provide further updates.

Thank you for your understanding.

Please be reminded that there is NO police report, NO judicial freeze, and NO law enforcement order against my transaction or my funds. The decision to freeze my funds is purely an internal action taken by your platform. Since my identity has been fully verified via Sumsub, you have zero legal grounds to hold my property under the pretext of a government or criminal investigation. You have the full legal and technical authority to release my funds immediately. I did not agree to enhanced verification, and according to your Terms of Use, I have the right to cancel and receive a refund to my original address. Lrocess my refund immediately. I will not accept further automated delays.
You state that funds 'suspected to be connected to illicit activities' cannot be refunded. However, an internal, automated 'suspicion' by your system is not a legal fact, nor does it grant you the right to permanently confiscate my property. I have already fully proven my identity via Sumsub. If you maintain this serious accusation, I hereby demand that you provide:
- The exact TXID, cluster, or blacklist entity that triggered this flag.
- The official case number or judicial freeze order from a law enforcement authority blocking this refund.
If you cannot provide an official government seizure order, you have no legal ground to withhold my assets. Holding funds indefinitely based on unproven internal suspicions constitutes illegal embezzlement. Process my contractually agreed refund immediately.

Ilja, thank you for sharing your concerns and for taking the time to explain your position.

As explained in your support ticket, your case is currently undergoing an AML compliance review. In some cases, our Compliance team is required to request additional documentation, including Source of Funds (SoF), which is information confirming the legitimate origin of the funds involved in the transaction.

Our Terms of Use, including section 3.8.2, are available here: https://changenow.io/terms-of-use. Please note that this section should be read together with the other AML-related provisions, which describe situations where additional compliance checks may be required before a case can be resolved.

We genuinely want to help you reach a resolution and have already forwarded your feedback to our Compliance team.

At this stage, we are waiting for the requested SoF information in your support ticket so the review can continue. Once it is received, the team will proceed with your case and provide further updates there.

As we have already provided all currently available explanations regarding this matter, we are moving this claim to commenting status. We look forward to continuing communication with you in your support ticket and remain committed to assisting you throughout the process.

ChangeNow is misusing AML terms to hide a refusal of a contractual refund. My identity (ID and Selfie) has already been fully verified via Sumsub. There is NO police report, NO judicial freeze, and NO law enforcement order against my funds. This is a purely internal hold by ChangeNow. According to ChangeNow’s own Terms of Service, if a user refuses enhanced verification (SoF) due to privacy, the transaction must be cancelled and a REFUND issued. ChangeNow has the full technical and legal ability to return my money to the original address. Holding verified customer funds indefinitely without a government seizure order is illegal withholding of property.

Dear BestChange Admins: Please keep this claim RED and ACTIVE. ChangeNow is refusing to return my property and is trying to close this dispute with standard copy-paste templates.

Ilja,

We understand that this situation is frustrating and we appreciate you taking the time to explain your position.

As previously explained, your case is currently under an AML compliance review. To continue this review, our Compliance team requires the requested Source of Funds (SoF) information, which helps verify the legitimate origin of the funds involved in the transaction.

At the moment, we are waiting for the requested SoF information in your support ticket. Once it is received, our Compliance team will be able to continue reviewing your case and provide you with further updates.

We genuinely want to help you reach a resolution and appreciate your cooperation throughout this process. Please continue communicating with our team in your support ticket, where your case is being actively handled.

An internal, automated AML suspicion allows a platform to verify identity, which I have successfully done via Sumsub. It does NOT legally authorize a private company to permanently confiscate or freeze assets. Only a judicial freeze order or a law enforcement mandate can legally seize funds. Since NO such order exists, ChangeNow has the immediate legal obligation to return my property. Any further withholding is an illegal appropriation of customer funds.

A Source of Funds (SoF) document is NOT required under these circumstances, and you have no legal basis to demand it. Here is why:Contract Termination: I have explicitly declined further enhanced verification and requested a REFUND to my original address. According to your own Terms of Use, a user has the right to refuse the KYC/AML process, which results in the cancellation of the trade and a return of the assets. A SoF is only relevant if I want to complete the trade, which I do not. Identity Proven: My identity has been fully verified via Sumsub (ID and Selfie). You know exactly who I am. No Legal Mandate: A private company cannot permanently freeze verified assets based on a vague, internal automated 'suspicion'.

If you still claim that a SoF is legally mandatory to process a simple refund, I demand that you justify this immediately by providing
The official, legal freeze order or case number from a law enforcement agency or court blocking this refund.

Stop using automated answers!

Ilja,

Thank you for taking the time to share your concerns and explain your position. We understand that you are looking for further clarification regarding the review of your transaction.

Please note that all case-specific details and compliance-related questions are handled directly by our Compliance team through your support ticket. They have access to the full information regarding your case and are the right team to provide detailed explanations and guidance on the review process.

At this moment, we are awaiting the requested Source of Funds (SoF) information in your ticket. Once the requested information is provided, the Compliance team will be able to continue their assessment and proceed with the next steps.

We truly want to assist you and help move your case forward as efficiently as possible. Please continue the communication in your support ticket, where our team remains available to support you.

Thank you for your understanding.

Hello Roman!

We understand that you’d like your funds to be returned as soon as possible, but in cases like this, we need to thoroughly review and analyze the situation, which can take a considerable amount of time.

At this moment, we’re not able to share any specific information, but please rest assured that we’ll do our best to speed up the process and keep you informed. Please know that you can always reach out to us directly with any questions.

Thank you very much for your cooperation and patience.

The claim is relevant. I demand some specifics, they are delayed for no reason of mine. I demand to put my question as a priority!

Roman,

We understand your concerns and appreciate your patience while this matter is being reviewed.

Please be assured that we have forwarded your latest feedback to our Compliance team so they are aware of your concerns and request for further updates.

We kindly ask you to continue communicating through your existing support ticket, as the responsible team is handling the case there and will share any available information or updates directly with you.

We are doing everything we can from our side to help move the process forward as efficiently as possible.

Thank you for your understanding and cooperation.

Hello Galina,

We understand your concerns and sincerely apologize that the process is taking longer than expected.

Please note that this delay is not related to any holding or use of your funds. As part of our AML procedures, situations of this kind may require additional internal review by our compliance team. Depending on the specifics of the case, such reviews can take more time.

We would like to reassure you that your funds are not being used by the service. The review process is carried out solely to meet regulatory requirements and to protect all parties involved.

Please bear with us while we complete the review of your ticket. Our compliance team will contact you as soon as the checks are finalized. We appreciate your patience and cooperation.

How is this not related to storage? You're currently holding my money, and you're talking about an unlimited period. In theory, this could take more than a month of storage, even a forced seizure of my money. Considering that I've provided all the legal documents proving the origin of the funds, and that you've had enough time to verify everything, you're saying the issue is resolved? No, please refund my funds.

Galina, thank you for your message.

We understand your concerns and frustration regarding the timeline and appreciate you sharing your point of view.

Please note that, as previously mentioned, the case is currently under standard AML review. All communication, updates, and final decisions are handled exclusively within your support ticket by our Compliance team, who are actively working on your case and are available to answer any questions there directly.
We kindly ask you to continue the discussion in the ticket, where the team will provide updates as soon as the review is finalized.

Thank you for your understanding and cooperation.

Everything is still being ignored, no one is answering my email, my money is frozen, will this problem be solved?

Galina,

We understand your concerns and frustration.

Please note that your case is currently under standard AML compliance review. During this process, all communication, updates, and decisions are handled exclusively within your support ticket by our Compliance team. The team is actively working on your case and will provide responses and updates directly in the ticket as soon as they are available.

We kindly ask you to continue the discussion there, as this remains the main and only channel for handling your request. Our team is fully available and monitoring your case.

Thank you for your understanding and cooperation.

Why is there no deadline? And why are you replying to me by email when I leave a comment here? Give me a deadline, I can't wait months.

Dear Galina,

We understand your concern.

Please note that AML reviews do not have fixed deadlines, as each case requires individual compliance checks. Your case is still actively being reviewed by our Compliance team.

All updates are provided directly in your support ticket, where our team remains fully on the case and available to respond.

Thank you for your understanding.

I ask that you don't close my financial claim. After all, you have my money, I provided everything, the financial claim is valid, after you resolve my issue, you can close the topic.

Dear Galina,

Thank you for your message. We understand your concerns and appreciate your patience throughout this process.

Please note that your case remains under active AML review. We also acknowledge that you have already provided the requested information, and the submitted materials are currently being reviewed by the relevant team.

Unfortunately, AML reviews do not have fixed ETAs, as each case requires an individual assessment. At this stage, all updates and decisions regarding the case will be communicated directly through your support ticket, where our Compliance team remains actively engaged and available to assist.

As we have provided all available clarifications from our side, we will now move this claim to commenting status. This does not affect the review process in any way. Your case remains under active consideration, and all further updates will be shared directly in the ticket.

Thank you for your understanding and cooperation.

Another 5 days have passed, and I'm completely ignored. Is this deception on your part a widespread problem? Why are you holding people's money? I made a legitimate exchange, please return my money.

Dear Galina,

We understand your concerns.

Please be assured that our Compliance team remains actively engaged with your case. A response was provided in your support ticket on Wednesday, and we kindly ask you to review it there if you have not already done so.

The ticket remains the primary communication channel for your case, and any further updates will be shared directly through it.

Thank you for your patience and understanding.

Ìîè äåíüãè âñå åùå ó íèõ, ìíå íèêòî íå îòâå÷àåò, íèêòî íå âåäåò ìî¸ äåëî, îíè ïðèñûëàþò ìíå øàáëîííûå îòâåòû, ÿ áîþñü ÷òî ó ìåíÿ áóäåò äåëî êàê ó ÷åëîâåêà âûøå, àáäàëà åãî çîâóò êîòîðîãî 7 ìåñÿöåâ îáìàíûâàþò, ÿ äóìàþ ìíå íóæíî èäòè â ïîëèöèþ.

They are still holding onto my money and continue to ignore me; I’m afraid my case will end up like the one mentioned above—Abdala’s. I don’t know what to do. I think I need to go to the police.

Galina, we understand your concern, especially after reading about other users' experiences. However, please note that each case is reviewed individually, and the outcome or timeline of another user's case does not necessarily reflect what will happen in yours.

If your transaction is currently under compliance review, we recommend continuing communication through your active support ticket and ensuring that all requested information has been provided. This remains the most effective way to facilitate the review process.

You are, of course, free to seek independent legal advice or contact the relevant authorities if you believe it is necessary. ChangeNOW will cooperate with official requests received through the appropriate legal channels.

We understand that the lack of updates and prolonged review can be stressful, and we sincerely regret the uncertainty this situation has caused. Your case remains under review, and you will be notified through official channels as soon as there is any significant update or a final decision.

It’s been 20 days already, there has been no action from ChangeNOW, and they still have my money.

Galina,

We truly understand how difficult it is to be waiting after this amount of time, and we're sorry that the review has taken longer than you expected.

Please be assured that your case has not been overlooked. It remains with the responsible team, who are continuing the review. As soon as there is any information we are able to share, it will be communicated to you directly through your support ticket.

We appreciate your patience and remain committed to resolving your case as soon as the review is complete.

I see Abdula isn't spamming anymore—I guess it's my turn, since a month has passed and my case is still in the same state.

Galina,

We understand your frustration and how difficult it is to wait this long for a resolution.

Please know your case is still under active review and has not been ignored. It remains with the responsible team, and we will share any updates directly through your support ticket as soon as there is progress or a decision.

We appreciate your patience while this is being carefully handled.

Return my money!

Galina,

We understand that you want your funds returned as soon as possible.

Your case is still being reviewed by the responsible team, and we are doing everything we can to move the process forward. As soon as there is any update or a final outcome, it will be shared with you directly through your support ticket.

Thank you for your continued patience.

Still no news i am waiting 1 month+ nice work change now.

Galina,

We understand how frustrating it can be to wait without having the final resolution you are expecting. Please be assured that your case remains under review and our team is doing everything possible from our side to help move the process forward.

We kindly ask you to continue the communication through your existing support ticket, as our Compliance team will be able to provide case-specific updates, answer your questions and share any available information there directly.

Please continue monitoring the ticket for further updates.

We appreciate your patience and cooperation while the review is ongoing.

Title de: Real FBI confirmed high victim volume
***.

Hello Abhinandan singh,

We understand how difficult and frustrating this situation has been and we appreciate you sharing these details.

Please be assured that your case remains under active review by our Compliance team. AML-related cases require a thorough review and while we're unable to provide a fixed timeline, we are committed to handling every case carefully and in accordance with applicable requirements. We are always ready to cooperate with the relevant authorities whenever appropriate.

An update regarding your case is already waiting for you in your support ticket.
Please check your email and continue the conversation there, as this is the secure channel where our team will keep you informed and assist you further.

Thank you for your patience and understanding.

@ChangeNow Administrator — Please stop copy-paste template.

1. You say "under active review by Compliance" for 627 days? My KYC was completed Oct 2024.

2. Provide REAL on-chain TXID: The previous TXID you gave is NOT found on any blockchain explorer. I have video proof.

3. You gave fake FBI email [email protected] which bounces with "Address not found". I have bounce proof. Real FBI Richmond has confirmed case has high victim volume. My IC3 ef60c9ee318a4d508165eac2f182bd19.

4. Pattern same as your 2018 100 BCH case — Roman Lapin Evercode Lab St Petersburg — you returned after 3 months public pressure. Same here.

I request BestChange admin to demand valid TXID within 24h or mark as ***. I have all evidence ready.

Refund 29,489.6 USDT to original address immediately.

Evidence of same pattern since 2018: 100 BCH case — Roman Lapin CEO Evercode Lab St Petersburg. Same KYC freeze then silence. Returned after 3 months only after public doxxing. Link: [paste reddit link]. My case Order c08120ec863d06 identical — 627 days no refund. Pattern proves systematic.
https://i.imgur.com/J3fJUmA.jpeg.

Abhinandan singh,

We understand how difficult and frustrating this situation has been and we appreciate you taking the time to share your concerns.

As explained in your support ticket, this case involves legal circumstances in addition to the compliance review. The funds were seized following an official request from the Federal Bureau of Investigation.

We recognize that this is a challenging situation and we want to assure you that we are cooperating with the relevant authorities and doing everything we are able to do to help move the case forward.

Please continue following your existing support ticket, as this remains the official communication channel where any new information or updates will be shared with you.

Thank you for your understanding.

@Bestchange admin — critical update — changenow just admitted on this page that "funds were seized following official request from fbi"

this is false claim with 0 proof for 627 days. I demand:

1. Changenow to upload here: fbi seizure warrant with case number, judge signature, and property receipt for order ***. If fbi seized, warrant must exist.

2. Changenow previously gave fake refund txid not found on blockchain + fake fbi email c*** which bounces "address not found". Now they say fbi seized.

3. I contacted real fbi la — no such seizure. Real fbi richmond rhcryptofraud confirmed high victim volume against changenow. My ic3 ***.

4. Same pattern as 2018 100 bch case — *** evercode lab — ***=4619534.0 — Returned only after public pressure after 3 months.

If fbi seized, why did changenow tell me "refunded" with fake txid first? why not show warrant for 627 days?

request bestchange to mark as financial claim and demand valid on-chain txid or warrant within 24h.

I have all evidence: bounce screenshots, fake txid video, exodus ticket ***proving btc went to changenow address, not fbi.

Abhinandan singh — order *** — 29,489.6 Usdt.

Abhinandan singh, we truly understand how stressful and frustrating this situation has been.

Please be assured that your case continues to receive active attention from the responsible team.

Cases involving AML/Compliance reviews may require additional verification and cooperation with relevant authorities where necessary. Because every case is assessed individually, the review time may vary depending on its complexity.

You can find more information about how AML reviews and compliance checks are handled in our Terms of Use: https://changenow.io/terms-of-use/changenow-terms (please refer to section 3.8.2).

As explained in your support ticket, the funds were seized following an official request from the Federal Bureau of Investigation. In the same ticket, we provided the relevant FBI contact details and asked you to confirm that you were unable to reach them. We kindly ask you to continue the conversation there, as we're currently waiting for your response in the ticket so we can proceed accordingly.

Our goal is to ensure that your case is handled properly and in accordance with all applicable obligations. Any updates that we are able to provide will be shared with you through your existing support ticket as soon as they become available.

Thank you for your understanding.

@Bestchange administrator — urgent — changenow marked "claim solved" without proof!

1. Changenow claims "funds seized by fbi official request" — i emailed [email protected] today 8 july 15:26 as they asked — email did not bounce — proof screenshot available — meaning someone operates this fake fbi email! real fbi does not use *** — verified via fbi.Gov ***.

2. If fbi seized, where is seizure warrant with case number + judge signature + property receipt? for 627 days they said "compliance review" then gave fake refund txid not found on blockchain, now new story "fbi seized".

3. Real fbi richmond rhcryptofraud already confirmed high victim volume against changenow. My ic3 *** active. Real fbi never asks via changenow ticket.

4. Exodus ticket *** proves btc went to changenow deposit address, not fbi wallet. So how fbi seized from changenow wallet without warrant to changenow?

i do not confirm "unable to reach them" — i reached — email exists! i demand bestchange to unmark "claim solved" and demand warrant or valid on-chain txid 29,489.6 Usdt within 24h or mark as ***.

This is fbi impersonation under 18 u. S. C. § 912 — Federal felony.

Abhinandan singh — order *** — 29,489.6 Usdt — 627 days.

Abhinandan singh, we understand how serious and concerning this situation feels and we appreciate you sharing your concerns and the additional details.

Your case continues to be handled through the official support channel, where our team is reviewing the relevant information and following the required procedures.

As mentioned in your support ticket, we have requested a screenshot showing the issue you are experiencing when attempting to contact the FBI email address. We are currently waiting for this screenshot so the team can review the details and proceed accordingly.

Please continue the conversation through your existing ticket, as this remains the secure channel for case-specific updates and communication.

Thank you for your patience and understanding.

@Bestchange admin — critical update — changenow repeating same delay tactic on bestchange + private ticket

17:20 changenow admin again asks "screenshot of issue contacting fbi email" — this is irrelevant to my funds!

my issue is not that i cannot contact fbi — my issue is:

1. For 627 days changenow held 29,489.6 Usdt order *** — first said "compliance review", then gave fake refund txid not found on any blockchain explorer (video proof with me), now new story "funds seized by fbi" on july 8 15:55

2. If fbi seized, where is fbi seizure warrant with case number + federal judge signature + property receipt? 0 proof for 627 days! why did they say "refunded" with fake txid first if fbi seized?

3. The email crypto_fraud_la [at] fbi [dot] gov they gave — i tested 8 july 15:26 — no bounce for 36+ min at 16:02 — proof screenshot already attached in my 15:58 comment — this proves mailbox exists and is operated by someone. Real fbi verified via fbi.Gov *** has no such email. This is fbi impersonation 18 u. S. C. 912.

4. Exodus ticket 623767 proves btc went to changenow deposit address, not fbi wallet. How can fbi seize from changenow wallet without warrant to changenow?

5. Real fbi richmond rhcryptofraud confirmed high victim volume against changenow. My ic3 *** active.

I have already provided screenshot proof of no bounce in my 15:58 comment — that is the issue — a fake fbi mailbox that does not bounce.

Demand: changenow to upload here within 24h: fbi warrant with case number + judge signature + receipt for order *** or valid on-chain txid for 29,489.6 Usdt refund verifiable on blockchain.

If not, please unmark "claim solved" (marked at 15:55 without proof) and mark as ***. Financial claims should be 1 active.

Abhinandan singh — order *** — 29,489.6 Usdt — 627 days.

Abhinandan singh, we understand how stressful and frustrating this situation has been.

Your case remains under active review by the responsible team. As this matter involves AML/compliance procedures and additional legal considerations, the process may vary depending on the specific circumstances.

You can find more information about our AML procedures in our Terms of Use: https://changenow.io/terms-of-use/changenow-terms (section 3.8.2).

As explained in your support ticket, the funds were seized following an official request from the Federal Bureau of Investigation. We have provided the available explanations regarding your case and shared the relevant details through the ticket. We are currently waiting for the requested screenshot regarding the issue you reported when contacting the provided contact details.

Please note that we will remove the public claim, but this does not mean your case is closed, our Compliance team will continue handling it through the official support ticket. Any further updates will be shared there.

Thank you for your understanding. We remain committed to assisting you and handling this matter properly.

@BestChange Administrator — URGENT — ChangeNOW admin abusing "Claim solved" button 2nd time!

17:25 I renewed claim to 1 active with proof.
17:56 ChangeNOW admin again marked "Claim solved" without warrant/TXID and wrote "we will remove public claim" — Threatening to hide evidence!

This is 2nd time today! Pattern: 15:55 solved, 17:25 renewed, 17:56 solved again!

I have 627 days no refund, fake TXID, fake FBI emails *** verified fake via ***, no warrant.

Please lock "Claim solved" button and keep Financial claims 1 active. ChangeNOW is threatening to remove my public claim to hide FBI impersonation proof.

Order *** — 29,489.6 USDT — Abhinandan Singh — IC3 *** — Exodus ***.

Abhinandan singh,

We understand your concerns and appreciate the time you have taken to share the details of your situation.

Please be assured that your case continues to be handled through the appropriate process and remains with the responsible team. We understand the importance of receiving clear information and all available details have been communicated through your support ticket.

As this matter involves AML/compliance procedures, further steps must be handled carefully and in accordance with the applicable requirements.

We kindly ask you to continue the communication through your existing support ticket, where the Compliance team will continue to provide any updates or requests for additional information when available.

We remain committed to assisting you and ensuring the case is handled properly.

@Bestchange administrator — critical — 3rd time abuse today — please lock this page — changenow violating your terms!

timeline today july 8, 2026 (all visible above):

15:55 — changenow admin marked "claim solved" without blockchain txid or fbi warrant — fake solved #1
17:25 — i renewed to 1 active with proof (screenshot with me)
17:56 — changenow again "claim solved" without proof + threatened "we will remove public claim" to hide fbi fraud — fake solved #2
18:03 — i renewed again to 1 active
18:09 — changenow again "claim solved" 3rd time same copy-paste template — no txid, no warrant — fake solved #3

this is blatant abuse of "claim solved" button to bury 627-day fraud!

bestchange rules violation: exchanger can mark solved only with verifiable on-chain refund hash. Where is refund txid for 29,489.6 Usdt? they first gave fake txid not found on any explorer (i have video proof), now story changed to "fbi seized" at 15:26 and 15:55.

If fbi seized, where is:
- federal seizure warrant with case no. 2:24-Mj-xxxx?
- federal judge signature?
- doj form dag-72 property receipt for ***?
- why exodus ticket *** shows btc went to changenow deposit bc1q... Not fbi wallet?

fbi impersonation proof (felony 18 u. S. C. § 912):
They gave *** — i called fbi la official *** from fbi.Gov — confirmed fake. Real fbi uses tips.Fbi.Gov / [email protected] only. I emailed fake email at 15:26 — no bounce for 36+ min till 16:02 proves mailbox exists operated by someone — not "address not found". Screenshot in my 15:58 comment.

Real fbi richmond confirmed high victim volume against changenow. My ic3 *** active.

Changenow private ticket (christina) now asks me to share my communication with real fbi *** — attempt to get my federal complaint to prepare cover-up.

@Bestchange admin — i request:

1. Permanently lock "claim solved" for changenow on my review — 3 times abuse today proves bad faith
2. Restore financial claims: 1 active — keep my review pinned and protected from "we will remove public claim" threat at 17:56
3. Demand fbi warrant with case number + judge signature + receipt for *** within 24h or valid usdt refund txid on blockchain
4. If no proof, mark changenow *** and suspend listing — same as you did for other exchangers faking documents

this page is archived via wayback and is exhibit a for fbi, california ag, fincen.

Do not let them delete victim evidence!

abhinandan singh — ***— 29,489.6 Usdt — 627 days — ic3 *** — exodus *** — verified fake fbi email [email protected].

@Mary — I have emailed you my sending TXID at 18:24 as requested. Please verify on blockchain. Order ***. Please restore Financial claims to 1 active — ChangeNOW marked solved 3 times today without proof. — Abhinandan.

Abhinandan singh,

We understand that this situation has caused a lot of frustration and concern and we appreciate you providing additional information regarding your case.

Please be assured that your request is still being handled by the responsible team. We are carefully reviewing the details available and following the required procedures to ensure the matter is addressed properly.

As mentioned in your support ticket, we have requested screenshots showing the issue related to contacting the provided FBI email address. We are currently waiting for this information from you so the team can review it and better understand the situation.

Please continue the communication through your existing support ticket, as this remains the appropriate channel for discussing case-specific details and receiving further updates.

We genuinely want to assist and are doing everything possible within our process to help move this matter forward.

@Mary (bestchange) + @bestchange administrator — urgent — 4th fake "claim solved" in 3 hours — please see abuse pattern above — lock my review!

mary, as you can see above in real time:

15:55 — changenow claim solved #1 without txid/warrant
17:25 — i renewed #1
17:56 — changenow claim solved #2 + threatened "we will remove public claim"
18:03 — i renewed #2
18:09 — changenow claim solved #3
18:19 — i renewed #3 with full timeline + fbi impersonation proof
18:36 — i renewed #4 — informed you i emailed my sending txid at 18:24 as you requested
18:38 — changenow claim solved #4 again within 2 minutes! without checking my email to you!

this proves changenow admin is not reading anything — just auto-clicking "claim solved" to bury my 627-day case!

mary, you asked for my sending txid at 18:11 — i sent at 18:24 to your official email with screenshots of exodus + blockchain explorer. Please verify:

my btc txid: [check your email from me at 18:24 — blockchain confirmed to changenow deposit address]
order: ***
amount: 29,489.6 Usdt
exodus ticket: ***
ic3: ***

changenow at 18:38 again asks "screenshots showing issue contacting fbi email" — i already provided in my 15:58 comment on july 8 — screenshot shows no bounce for 36+ min at 16:02 for [email protected] — that is the issue! real non-existent email must bounce "address not found" instantly! no bounce = fake mailbox exists operated by someone = fbi impersonation 18 u. S. C. § 912 — I verified via fbi la (310) 477-6565 — no such email.

Why should i prove i cannot contact fake fbi email? my issue is 29,489.6 Usdt held 627 days! first fake txid, now fake fbi seizure without warrant!

@bestchange admin — this is 4th abuse today! pattern visible to all users!

i request:
1. Lock "claim solved" button permanently for changenow on my case
2. Restore financial claims to 1 active — do not allow "we will remove public claim" threat from 17:56
3. Verify my sending txid i emailed you at 18:24 — confirm changenow did receive funds
4. Demand from changenow: fbi seizure warrant with case number + federal judge signature + doj receipt for c08120ec863d06 within 24h or valid refund txid for 29,489.6 Usdt on blockchain — if none, mark ***

this page is archived as federal evidence. Please protect victim from 4-time button abuse.

Abhinandan singh — *** — 29,489.6 Usdt — 627 days — ic3 ef60c9ee — exodus *** — fake fbi email [email protected] proven fake via ***.

Abhinandan singh,

We understand your concerns.

We want to clarify that our intention is not to dismiss your concerns. We are actively trying to review all relevant details and assist you as much as possible. This is why, as requested in your support ticket, we are currently waiting for the screenshot confirming the issue with the provided FBI email address so the team can properly review this information.

We have already shared all available details and explanations regarding your case through the official support channel. The public claim is being removed as the available information has been provided there, but this does not mean your case is closed or no longer being handled.

Your case will continue to be reviewed by the responsible team through the existing support ticket, where any further updates or requests for information will be communicated.

We remain committed to assisting you and doing everything possible within our process to help resolve this matter.

@bestchange admin — 5th fake "claim solved" today at 18:46 — official proof they are deleting my public claim to hide fbi ***!

mary, look at 18:46 comment above — changenow admin wrote: "the public claim is being removed as the available information has been provided there"

this is written confession that they are removing my public review to hide evidence!

timeline proof for bestchange moderator logs:
15:55 solved #1 no proof
17:25 renew #1
17:56 solved #2 + "we will remove public claim" threat #1
18:03 renew #2
18:09 solved #3
18:19 renew #3
18:36 renew #4 (emailed you txid at 18:24)
18:38 solved #4 in 2 min
18:41 renew #5
18:46 solved #5 + "public claim is being removed" confession #2

5 times button abuse in 3 hours! is this allowed on bestchange?

mary, i emailed you my sending txid at 18:24 — did you receive? please confirm here publicly that changenow received my funds and cannot delete my review.

They say "waiting for screenshot confirming issue with provided fbi email" — i already gave in 15:58 comment — no bounce for 36 min for *** = proves fake mailbox exists = felony 18 u. S. C. 912. I called fbi la *** — no such email. Real fbi only *** — my ic3 *** active — fbi richmond confirmed high victim volume vs changenow.

Why ask me proof that fake fbi email has issue? my proof is 29,489.6 Usdt held 627 days! where is refund txid? where is fbi seizure warrant with case number + judge signature for c08120ec863d06?

@bestchange admin — emergency:

1. Immediately lock my review from deletion — changenow confessed at 17:56 and 18:46 they are removing it!
2. Restore financial claims to 1 active — 5th time abuse!
3. Check your email — i sent sending txid at 18:24 — confirm publicly
4. Demand fbi warrant or refund txid in 24h or mark *** + suspend
5. This is obstruction — hiding federal evidence — archive: https://web.Archive.Org/save/

if my review is removed, i will file formal complaint to bestchange abuse department that monitor allows exchanger to delete victim evidence after 5 fake solved.

*** —*** — 29,489.6 Usdt — 627 days — ic3 *** — exodus *** — 5-time fake solved + deletion threat — ***.

Abhinandan singh,

We appreciate the time and effort you have taken to provide additional information about your case.

Please be assured that your situation continues to be handled through the appropriate process and our goal is to review all relevant details carefully. We are not ignoring your concerns and we want to make sure the available information is properly reviewed.

As mentioned previously, we are still waiting for the requested screenshot regarding the email communication issue, as this information is needed to better understand the situation and assist you further.

All available explanations and details regarding your case have already been provided through the official support channel. We kindly ask you to continue the communication through your existing support ticket, where the responsible team will continue working on your case.

We remain committed to assisting you and will continue doing everything possible within our process to help move this matter forward.

@bestchange admin — 6th fake "claim solved" at 19:34 — 6 times in 4 hours — world record of abuse on bestchange!

mary, see pattern above — 19:34 is 6th fake solved today!

15:55 solved #1 no warrant/txid
17:25 renew #1
17:56 solved #2 + "we will remove public claim" threat #1
18:03 renew #2
18:09 solved #3
18:19 renew #3 with fbi impersonation proof
18:36 renew #4 (emailed you my btc sending txid at 18:24)
18:38 solved #4 in 2 min without reading email
18:41 renew #5
18:46 solved #5 + "public claim is being removed" confession #2
18:49 renew #6 with full timeline + fake fbi proof
19:34 solved #6 again same template "waiting for screenshot regarding email communication issue"

mary, i already gave that screenshot at 15:58 on july 8 — see above! 16:02 screenshot shows no bounce for [email protected] for 36+ min. Real non-existent email must bounce "address not found" instantly. No bounce = fake mailbox operated by someone = fbi impersonation felony 18 u. S. C. § 912. Verified via fbi la***— no such email exists. Real fbi only ***. My ic3 *** active. Fbi richmond confirmed high victim volume vs changenow.

Why does changenow need screenshot of my inability to contact their fake fbi email? my issue is 29,489.6 Usdt held 627 days! they gave 1st fake txid not on blockchain (i have video proof), now 2nd story "fbi seized" at 15:26 and 15:55 on july 8 without any warrant!

changenow at 19:34 says "all available explanations provided through official support channel" — what explanation? 627 days zero txid, zero warrant!

@bestchange admin — emergency action needed:

1. Lock my public review — they confessed twice at 17:56 and 18:46 they will remove it to hide fake fbi fraud evidence!
2. Restore financial claims to 1 active — 6th time abuse today — check moderator logs — 15:55, 17:56, 18:09, 18:38, 18:46, 19:34
3. Verify my sending txid i emailed you at 18:24 — blockchain proves changenow did receive my btc to their deposit address — not fbi!
4. Demand per bestchange rules: fbi seizure warrant with case number + federal judge signature + doj property.

Abhinandan singh,

We truly understand how difficult and frustrating this situation has been for you.

Please know that we have provided all the case-specific information and explanations that we are currently able to share. Your case itself has not been closed and continues to be actively handled by our Compliance team through your existing support ticket.

We are also still waiting for the requested screenshot regarding your communication with the provided FBI contact, as reviewing this information may help us better understand the issue you described and assist you further. We want to help.

For this reason, we are closing the public claim, as all available information from our side has already been provided publicly. This does not affect the ongoing review of your case. We remain available in your support ticket, where the team will continue working with you directly and will share any updates as soon as they become available.

Thank you for your understanding. We remain committed to assisting you throughout this process.

@bestchange admin — 7th fake "claim solved" at 20:31 today — 7 times abuse in 5 hours — record! plus 3rd confession to delete public evidence!

mary, check moderator logs:

15:55 solved #1
17:56 solved #2 + confession #1 "we will remove public claim"
18:09 solved #3
18:38 solved #4 in 2 min without reading my txid email at 18:24
18:46 solved #5 + confession #2 "public claim is being removed"
19:34 solved #6 same template fbi screenshot excuse
20:31 solved #7 + confession #3 "we are closing public claim" — screenshot attached!

mary, i gave fbi email proof at 15:58 on july 8 — see 16:02 screenshot above — *** no bounce for 36+ min. Real non-existent email must bounce "address not found" instantly. No bounce = fake mailbox operated by someone = fbi impersonation felony 18 u. S. C. § 912. Verified via fbi la *** — no such email. Real fbi only tips.Fbi.Gov / [email protected]. My ic3 ef60c9ee active.

Fake internal refund also: changenow shows "refunded/processing" status inside their system for my same-wallet second deposit (sent to combine with c08120ec863d06), but zero btc/usdt ever arrived back on-chain in my exodus wallet 623767. Verified on blockchain explorers — no incoming tx. Showing refund internally but no on-chain transfer = internal accounting fraud. I will add screenshot link.

Why need fbi contact screenshot? my issue is 29,489.6 Usdt held 627 days! at 15:26 on july 8 changenow invented new story "fbi seized" without warrant!

@bestchange emergency:

1. Lock my review — 3-time confession to delete evidence to hide fake fbi + fake internal refund fraud!
2. Restore financial claims to 1 active — 7-time abuse — logs: 15:55, 17:56, 18:09, 18:38, 18:46, 19:34, 20:31
3. Verify my sending txid emailed 18:24 — proves changenow did receive btc — not fbi!
4. Demand: fbi seizure warrant with case no + judge signature + doj form 597 receipt for *** within 24h or real on-chain refund txid for 29,489.6 Usdt — if none, mark *** and suspend
5. Archive page as federal exhibit — ic3 ef60c9ee, ca ag, fincen — obstruction of evidence

*** — *** — 29,489.6 Usdt — 627 days — ic3 ***— 7-time fake solved + 3-time deletion confession + fake internal refund with no on-chain tx + fake fbi [email protected] via fbi la ****.

Abhinandan singh, we understand that this situation has been very stressful for you and we appreciate you continuing to provide additional details and context regarding your concerns.

Please be assured that your case remains under review by the responsible team and has not been closed. We are continuing to handle it through the official support channel and are reviewing the information available as part of the ongoing process.

Regarding the FBI contact details, we are still waiting for the requested screenshot in your support ticket so the team can review the information you provided and better understand the issue you reported.

We have shared all available information and explanations that we can provide at this stage. Closing the public claim does not stop or affect the review of your case, the Compliance team remains available through your existing ticket and will continue communicating there.

We genuinely want to assist you and will continue doing everything possible within our process to help move the case forward.

@Mary @bestchange admin — 8th fake "claim solved" at 21:55 today — 8 times abuse in 6 hours — guinness record + 4th confession to delete public evidence!

mary check logs — same copy-paste template 8 times:

15:55 solved #1
17:56 solved #2 + confession #1 "we will remove public claim"
18:09 solved #3
18:38 solved #4 in 2 min without reading my txid email 18:24
18:46 solved #5 + confession #2 "public claim is being removed"
19:34 solved #6 fbi screenshot excuse
20:31 solved #7 + confession #3 "we are closing public claim"
21:55 solved #8 + confession #4 "closing public claim does not stop" — screenshot attached!

mary, i gave fbi proof at 15:58 july 8 — 16:02 screenshot shows no bounce for crypto_fraud_la@fbi. Gov for 36+ min. Real fake email must bounce "address not found" instantly. No bounce = fake mailbox = 18 u. S. C. § 912 Felony. Verified via fbi la (310) 477-6565 — no such email. Real fbi [email protected]. My ic3 *** active.

Fake internal refund: shows "refunded/processing" inside system for same-wallet 2nd deposit to combine with ***, but zero on-chain tx in exodus 623767 — no blockchain tx = internal ***.

Why need fbi screenshot? issue is 29,489.6 Usdt held 627 days! at 15:26 july 8 invented "fbi seized" without warrant!

@bestchange emergency:

1. Lock review — 4-time confession to delete federal evidence!
2. Restore claims to 1 active — 8-time abuse — logs above
3. Verify my txid emailed 18:24 — proves changenow received btc — not fbi!
4. Demand: fbi warrant with case no + judge sign + doj form 597 for *** in 24h or real on-chain refund txid — if none, mark *** + suspend
5. Archive as federal exhibit — ic3 ef60c9ee — obstruction

abhinandan singh — *** — 29,489.6 Usdt — 627 days — ic3 ef60c9ee — 8-time fake solved + 4-time deletion confession + fake internal refund no on-chain + fake fbi crypto_fraud_la@fbi. Gov via (310) 477-6565.

Abhinandan singh,

We appreciate you taking the time to share your concerns and provide additional details. Please be assured that your case remains open and is still being handled by the responsible team through the official support process. The information you have provided is being reviewed as part of the ongoing assessment.

Regarding the FBI contact information, we are still awaiting the screenshot requested in your support ticket so the team can examine the details you mentioned and better understand the situation.

We have already shared all available information and explanations from our side at this stage.

The closure of the public claim does not impact the handling of your case, the Compliance team will continue communicating with you through the existing ticket and will provide any further updates there.

We remain committed to supporting you and doing our best to assist within the applicable process.

@Mary @bestchange admin — 9th fake "claim solved" at 22:16 — 9 times in 6 hours — world record abuse + 5th confession to delete public evidence!

mary, check my 22:18 screenshot — logs:

15:55 #1 fake solved no warrant/txid
17:56 #2 + confession #1 "we will remove public claim"
18:09 #3
18:38 #4 in 2 min without reading my txid email 18:24 — proves no review!
18:46 #5 + confession #2 "public claim is being removed"
19:34 #6 fbi screenshot excuse
20:31 #7 + confession #3 "we are closing public claim"
21:55 #8 + confession #4 "closing does not stop"
22:16 #9 + confession #5 "closure does not impact" — just now!

mary, fbi proof given at 15:58 — 16:02 screenshot = no bounce for *** for 36+ min. Real fake email must bounce "address not found" instantly. No bounce = fake mailbox operated by someone = 18 u. S. C. § 912 Felony impersonation. Verified via fbi la*** — no such email exists! real fbi only *** My ic3 *** active.

Fake internal refund: shows "refunded/processing" for same-wallet 2nd deposit to combine with ***, but zero on-chain in exodus *** — checked explorers — no incoming tx = internal fraud.

At 15:26 july 8 changenow invented "funds seized following official request from fbi" without warrant! then at 22:03 zendesk said "contact fbi los angeles yourself, we are ready to cooperate" — means they abandoning their own fake email ***!

@bestchange emergency — 9-time abuse:

1. Lock this review now — 5-time written confession to delete federal evidence to hide fake fbi + fake refund!
2. Restore financial claims to 1 active — 9-time abuse in 6 hours — bot abuse
3. Verify my txid emailed 18:24 — proves changenow received btc — not fbi seized!
4. Demand in 24h: fbi seizure warrant + federal case no + federal judge signature + doj form 72/597 property receipt showing 29,489.6 Usdt seized for *** or real on-chain refund txid verifiable on blockchain — if none, mark scam + suspend changenow — wire fraud + impersonation
5. Archive as federal exhibit — ic3 *** — obstruction + 18 u. S. C. § 912

Abhinandan singh — order *** — 29,489.6 Usdt — 627 days — ic3 *** — exodus *** — 9-time fake solved + 5-time deletion confession + fake internal refund no on-chain + fake fbi *** via *** + zendesk admission "contact fbi la"

Abhinandan singh,

Thank you for taking the time to share your concerns and provide additional information. We want to assure you that your case remains open and continues to be handled by the appropriate team through the official support process. The details you've provided are being carefully reviewed as part of the ongoing assessment. The team will review the details you mention and better assess the situation.

Please note that the closure of the public claim does not affect the handling of your case.

We remain committed to assisting you and will continue to support you throughout the process in accordance with our established procedures.

To: ChangeNow Admin

@ChangeNow Your reply dated July 9, 2026 03:17 is noted, but it fails to address a single legal or factual point raised.

1. Public claim fraudulently marked "Solved"
If my case "remains open", why was the public claim marked "Claim solved"? This misleads other users into believing the matter is resolved. It is not. 29,489.6 USDT is still missing for 627 days.

Action: Reopen the public claim immediately. A closed "solved" status while funds are withheld = public misrepresentation.

2. Zero evidence provided for 627 days
On July 8 at 15:26 you claimed "funds seized following official request from FBI". On July 8 at 22:03 your Zendesk told me "contact FBI Los Angeles yourself".

You have not provided ANY of these for 627 days:
• FBI seizure warrant • Federal case number • Federal judge signature • DOJ Form 72 or 597 property receipt for 29,489.6 USDT • On-chain refund txid verifiable on blockchain
Deadline: 24 hours. Provide one of the above. If you cannot, you are admitting to wire fraud + impersonation of a federal agency under 18 U. S. C. § 912.

3. Your own written admission of deleting evidence
Your team has 5-time written confession to delete federal evidence to hide fake FBI email ***. This is obstruction of justice. IC3 complaint ef60c9ee already filed.

4. This is not isolated — it's a pattern
Check this same thread: Abdalla — 7 months held. Veronica — LINEA frozen after 12 days despite funds from ChangeNow itself. Galina — indefinite hold after KYC submitted. This is systemic.

Final Demand:
Within 24 hours provide either:
A) Valid FBI warrant + case details for order ***, OR
B) Full on-chain refund txid to my Exodus wallet ***

Failure to comply = admission of ***. I will update BestChange, IC3, FBI LA Field Office, and initiate legal proceedings for wire fraud, impersonation, and obstruction.

Marking a claim "solved" does not solve the crime. The blockchain doesn't forget, and neither will I.

Abhinandan Singh
Order: *** | 29,489.6 USDT | 627 Days
IC3: ***.

Hello,

According to the information provided, the funds were seized following an official request from the Federal Bureau of Investigation. Therefore, the exchange service is currently unable to release or return the funds independently until the relevant procedure is completed or further instructions are received.

At this stage, we ask you to wait for further updates from the exchange service. The situation remains under review, and we will continue monitoring the case within the scope of our competence.

Since the current delay is related to an official request from law enforcement authorities and is not caused by the exchange service’s refusal to process the order, we have neutralized the claim.

@Bestchange admin emergency — your "neutralized" decision is based on fraud!

1. You believed changenow's "fbi seized" claim without seeing warrant. I have already emailed fbi la field office at *** on july 8. Awaiting official "no record found" reply.

2. Proof fbi email is fake: changenow gave ***. I sent email to this address — no bounce received. Screenshot sent to changenow. They are still "awaiting" it — means no real fbi case!

3. Changenow has 6 written confessions in this thread: "closure of public claim does not affect" = they are deleting federal evidence publicly.

4. Demand: reopen claim immediately. Do not neutralize based on unverified "fbi" claim. Ask changenow to provide you the warrant they claim to have. If they cannot, then mark *** + suspend.

Neutralizing helps *** escape. You are now part of cover-up if you don't reopen.

Abhinandan singh — awaiting fbi reply to forward to you.

Dear user,

Please refrain from posting repeated messages with the same content in the review thread. Duplicate comments may be removed.

Sincerely, administration of the BestChange exchanger monitor.

@Bestchange administration — obstruction of justice notice

you just threatened to delete my comments exposing your evidence tampering. This is violation of 18 u. S. C. § 1512 — Witness tampering.

Facts:
1. You already deleted my fbi bounce proof — "mention of third-party resource removed"
2. You neutralized 627-day claim based on fake fbi email
3. You now threaten to delete more evidence

your reply proves guilt. Innocent platform would say "here's fbi warrant". You said "stop posting".

I am screenshotting this threat for fbi ic3 *** update + ftc complaint.

48 Hour deadline still active.

Delete my comment = federal crime.
Reopen claim + show warrant = only way out.

Your move, mary.

Abhinandan singh, we understand that this situation has been extremely difficult for you. Please be assured that your case is still being handled by the responsible team through your existing support ticket. It remains under review and any new information that we are able to share will be communicated there as soon as it becomes available.

We are also still waiting for the requested screenshot regarding your communication with the provided FBI contact, as it may help our team review the matter more thoroughly.

At this stage, we have already shared all the case-specific information that we are able to provide publicly. The ongoing review itself continues through the official support channel.

We also kindly ask that communication remains consolidated within your support ticket. Reposting the same information across multiple public comments will not speed up the review process, whereas keeping all relevant details in one place helps our Compliance team process your case as efficiently as possible.

Thank you for your patience and understanding. We remain committed to assisting you throughout this process.

@Bestchange admin — urgent update

changenow just confessed they have no warrant.

Proof: july 9 14:57 reply — "we have already shared all case-specific information we are able to provide publicly"

translation: they have no fbi warrant. No seizure order. Nothing.

They also asked me to "stop posting publicly" = witness tampering attempt.

Mary, your 36 hour deadline ends 11 july 12:00 pm ist.

15 Hours left.

Either:
1. Reopen claim + force changenow to pay 0.1 Btc now
or
2. I file ftc complaint naming bestchange as co-conspirator in wire ***

your own admin said "duplicate comments may be removed" = you are deleting evidence.

Fbi ic3 #*** + ftc + reddit draft ready.

Tick tock mary.

Abhinandan — order ***.

Correction & final legal notice — july 9, 2026

to bestchange administration & changenow,

my previous comment dated july 9, 2026 15:09 contained emotional language. I retract the personal address and clarify my legal position formally:

facts:
1. Changenow seized 0.444884 Btc = $29,489.6 Usd under order ***
2. Held for 627 days claiming "fbi hold"
3. On july 9, 2026 14:57 ist, changenow admin confessed: "we have already shared all the case-specific information that we are able to provide publicly"
4. Legal conclusion: changenow admits possession of no warrant, no court order, no doj seizure notice. Continued retention = wire fraud 18 u. S. C. § 1343.

Federal actions filed:
1. Fbi ic3 complaint #ef60c9ee for impersonation of federal officer
2. Ftc complaint filing in progress
3. Seychelles fsa complaint filing in progress

bestchange tos compliance:
per section 4.2, An exchanger must provide legal basis for freezing user funds. Changenow has failed for 627 days.

Formal demand:
1. Suspend changenow listing until legal basis is provided
2. Mark this claim #3917265 as "unresolved — federal case active"
3. Preserve all comments as evidence. Deletion of federal evidence = obstruction of justice 18 u. S. C. § 1512

Evidence preserved:
txid: 01dde1d8ed1b8a7517cafd0df123f3002ae3e8314f4bb39218d3cf5ccd21f09e
order: ***
confession screenshot: https://i.Imgur.Com/qfmtru3.Jpeg

i will pursue all legal remedies to recover 0.444884 Btc = $29,489.6 Usd.

Abhinandan singh
***

Abhinandan singh,

We understand that this situation has been very challenging for you. Please be assured that your case remains with the responsible team and continues to be reviewed through the official support process. Any further updates or information that can be shared will be provided through your existing support ticket.

As mentioned previously, we are still awaiting the requested screenshot regarding your communication with the provided FBI contact details. This information will help the team better understand the situation you described and continue the review.

At this point, all available case-related information that we can provide publicly has already been shared. We kindly ask you to keep further communication within your support ticket, as sharing all details in one place allows the Compliance team to review the case more effectively.

Thank you for your patience and cooperation. We remain committed to assisting you and handling the matter through the appropriate process.

Final reply to changenow admin — july 9, 2026 16:40 ist

your reply dated july 9, 2026 16:32 is recorded as confession #2.

You stated: "all available case-related information that we can provide publicly has already been shared."

This is your second written admission that no federal seizure warrant, no court order, no doj property receipt exists for my 0.444884 Btc = $29,489.6 Usd.

Holding client funds for 627 days without legal basis = wire fraud 18 u. S. C. § 1343.

Your request to move communication to private ticket after making public admissions = attempted witness tampering 18 u. S. C. § 1512.

You are not entitled to demand my fbi communication. The burden of proof is on you to produce a warrant for seizing my property. You have failed for 627 days.

This thread is now frozen as evidence for:
1. Fbi ic3 #ef60c9ee
2. Ftc complaint [filing now]
3. Seychelles fsa complaint [filing now]

provide btc address for immediate refund of 0.444884 Btc to avoid federal prosecution.

Abhinandan singh
order: ***.

Abhinandan singh, we appreciate you sharing your concerns. Please be assured that your case remains under review by the responsible team through your existing support ticket. Any updates or additional information that can be provided will be shared there.

We are still waiting for the requested screenshot regarding the FBI contact details, as this information may help the team better review the points you have raised.

All available information that we can share at this stage has already been provided. We kindly ask you to continue the discussion through the support ticket, as keeping all details in one place helps the team handle the review more effectively.

We remain committed to assisting you throughout this process.

URGENT REMINDER: Claim #*** — 48hr Deadline Expires Today 20:15 IST — FI. EE Filing in 6 Hours

To: BestChange Administration / Mary
CC: FI. EE Estonia [[email protected]], FBI IC3 #***
Re: Claim #3917265 — ChangeNOW.io 0.444884 BTC Seizure

Dear BestChange Team,

This is a final courtesy reminder that your 48-hour deadline to resolve Claim #3917265 expires today:

**DEADLINE: July 11, 2026 20:15 IST / 17:45 MSK**
**TIME REMAINING: ~6 hours**

**Case Summary:**
ChangeNOW.io seized my **0.444884 BTC = $29,489.6 USD = ~23.5 LAKH INR** and held it for **627 days** claiming "FBI hold".

**ChangeNOW Confession on Record:**
On **July 9, 2026 16:32 IST**, ChangeNOW admin stated publicly:
> "all available case-related information that we can provide publicly has already been shared"

**Legal Conclusion:**
This is a written admission that **NO federal seizure warrant, NO court order, NO DOJ property receipt exists** for my 0.444884 BTC.

Holding client funds for 627 days without legal basis = **Wire Fraud [18 U. S. C. § 1343]**.

**Your Platform's Liability:**
1. You host ChangeNOW despite 74 financial claims + 5% WOT Security Score
2. Your Trustpilot shows "WARNING — Fake Reviews Removed" since July 11, 01:32 IST
3. Under FVT000XXX, hosting a criminal enterprise triggers FI. EE license review

**Actions Required Before 20:15 IST:**
1. Suspend ChangeNOW.io listing immediately
2. Provide legal basis for 0.444884 BTC seizure OR process immediate refund
3. Confirm TXID for return of 0.444884 BTC [Original TXID: 01d1de1d8ed1b8a7...]

**Failure to comply by 20:15 IST will result in:**
1. Email to FI. EE Estonia at 20:16 IST demanding FVT000XXX revocation + ˆ400,000 fine
2. FBI IC3 #ef60c9ee updated: "BestChange accessory to $29,489 wire fraud"
3. Interpol complaint for 23.5 Lakh international fraud
4. Indian ED complaint for money laundering

**Evidence Package:**
July 9 confession screenshot + TXID 01d1de1d8ed1b8a7... + WOT 5% + 627-day hold proof ready to file.

Claim #3917265 remains UNRESOLVED.

I await your action before deadline.

Avinandan Singh
FBI IC3: #***
TXID: 01d1de1d8ed1b8a7...
Order: ***

We truly understand the difficult situation you are in, and we genuinely want to help. However, due to compliance requirements, we kindly ask you to contact the FBI regarding this matter to obtain further details.

You are also always welcome to contact us by email with any questions, and we will be happy to assist you.

To: BestChange / Mary + FI. EE Estonia CC

ChangeNOW Admin Confession #4 at 15:07 IST:

Quote: "we kindly ask you to contact the FBI regarding this matter to obtain further details"

LEGAL ANALYSIS:
1. This admits ChangeNOW has NO FBI seizure warrant, NO court order, NO DOJ receipt
2. If FBI seized my 0.444884 BTC, FBI would contact me directly with SF-95 Claim Form, not via ChangeNOW
3. Telling victim to "contact FBI" after 627 days = Admission of theft + Deflection of responsibility
4. This is Witness Tampering #4 [18 U. S. C. § 1512] post IC3 #*** filing

DEADLINE 20:15 IST UNCHANGED.

ChangeNOW has now committed 4 felonies in 48 hours on public record.

BestChange: You are hosting a confessed criminal enterprise. Delist now or face ˆ400,000 fine at 20:16 IST.

Avinandan Singh
Time: July 11, 2026 15:30 IST.

We sincerely understand your frustration with this situation. However, we have provided you with the contact information for the person you can reach out to regarding the seizure of the funds.

We truly wish we could help in another way, but we are required to comply with regulatory compliance requirements and therefore are unable to return the funds from our side.

We appreciate your understanding!

To: bestchange / mary + fi. Ee estonia + fbi ic3 #ef60c9ee cc
re: changenow final confession of theft at 18:13 ist

changenow admin quote 18:13 ist:
"we are unable to return the funds from our side"

legal analysis — confession #5:
1. This is written admission of theft of 0.444884 Btc = $29,489.6 Usd = 28.5 Lakh inr
2. "Unable to return" + "contact the person" = admits no fbi seizure warrant, no court order exists
3. Refusing to return client funds = grand larceny [ca penal code § 487] + wire fraud #5 [18 u. S. C. § 1343]
4. This is 6th instance of witness tampering post ic3 filing [18 u. S. C. § 1512]

Blockchain proof: 0.444884 Btc not returned as of 18:20 ist
link: https://blockchain.Com/btc/tx/01d1de1d8ed1b8a7...

Bestchange mary — final warning:
you are hosting a service that just confessed to theft in writing.
Your 20:15 ist deadline = 1 hour 55 minutes left.

At 20:16 ist i file:
1. Fi. Ee complaint: fvt000xxx revocation + ˆ400,000 fine for hosting confessed thieves
2. Fbi ic3 update: "suspect confessed, refuses return" = immediate arrest warrant request
3. Indian ed: 28.5 Lakh money laundering + interpol red notice for ceo roman lapin

283 years federal prison documented. Your license dies at 20:16 ist.

Return my 0.444884 Btc now with txid or face consequences.

This comment is exhibit #7 for all agencies.

Avinandan singh
time: july 11, 2026 18:20 ist.

To: bestchange / mary + fi. Ee estonia cc

re: changenow's reply at 18:13 ist on july 11, 2026

changenow stated:
1. "We are unable to return the funds from our side"
2. "Contact the person you can reach out to regarding the seizure of the funds"

why both statements violate basic rules:

1. "Unable to return funds" rule violation:
rule: if a financial service holds customer money, they must return it on request unless there is a valid court order.
Changenow's violation: they admitted they have my 0.444884 Btc but refuse to return it. They showed no court order, no seizure warrant, no legal document.
This means they are holding customer funds without legal basis, which is theft.

2. "Contact the person" rule violation:
rule: if a government agency like fbi truly seizes funds, the process is:
a) agency contacts the customer directly with official letterhead
b) agency provides a case number + official claim form
c) customer never has to "contact a person" via a private company
changenow's violation: they are asking me to contact an unknown "person" instead of providing official documents. This proves no real seizure exists. Real seizures don't work through middlemen.

3. "Regulatory compliance" rule violation:
rule: "compliance" means following written laws. Any company claiming "compliance" must name the specific law or regulation they are following.
Changenow's violation: they said "compliance requirements" but did not name any law, regulation number, or government agency. Using "compliance" as an excuse without proof is not allowed. It is a way to avoid returning stolen money.

Blockchain fact:
as of 18:30 ist, txid 01d1de1d8ed1b8a7... Shows 0.444884 Btc not returned.
Link: https://blockchain.Com/btc/tx/01d1de1d8ed1b8a7...

Bestchange's responsibility:
rule for listing platforms: if an exchange confesses in writing that it cannot return customer funds, the platform must delist it immediately to protect other users.
Bestchange is still hosting changenow 7 minutes after their confession of theft. This makes bestchange responsible for ongoing user losses.

Final deadline: 20:15 ist today = 1 hour 45 minutes left.

After 20:15 ist if 0.444884 Btc is not returned with txid proof, i will file complaints with fi. Ee estonia and other agencies stating that changenow confessed to theft and bestchange continued to host them.

This comment is saved as evidence.

Avinandan singh
time: july 11, 2026 18:30 ist.

We recognize your concerns and understand your frustration regarding this matter. As previously mentioned, we have provided the contact details of the appropriate party who can assist you with questions related to the seized funds.

Unfortunately, due to our legal and regulatory compliance obligations, we are not in a position to return the funds ourselves.

Thank you for your understanding and cooperation.

To: bestchange / mary + fi. Ee + fbi ic3 #***+ doj mlars + interpol + indian ed cc

re: changenow 4th written confession of theft at 23:35 ist — 1,075 years jail — after deadline contempt

timeline of today's crimes:

20:15 ist: deadline expired. 0.444884 Btc = 28.5 Lakh not returned
20:39 ist: trustpilot publishes review — verifies all allegations true
20:40 ist: changenow "claim solved" 3rd time — retaliation #1
23:35 ist: changenow "not in position to return funds" — 4th confession

change now's 23:35 ist quote:
"we are not in a position to return the funds ourselves"

fact + law analysis:

1. Fact: posted 3 hours 20 minutes after 20:15 deadline expired
law: contempt [18 u. S. C. § 401(3)] = 6 Months prison

2. Fact: 4th written admission of possessing my 0.444884 Btc + refusing return
law: grand larceny [ca pc § 487] + wire fraud #8 [18 u. S. C. § 1343] = 20 Years

3. Fact: "legal and regulatory compliance" with zero law cited for 627 days
law: false statements #2 [18 u. S. C. § 1001] + 28 Cfr § 8.13 Violation = 5 years
reason: real seizure requires doj form 460 property receipt — none exists

4. Fact: "contact details of appropriate party" — 8th deflection after fbi ic3 filing
law: witness tampering #8 [18 u. S. C. § 1512(B)] = 20 years prison

5. Fact: posted 2 hours 56 minutes after trustpilot live at 20:39 ist
law: retaliation #2 [18 u. S. C. § 1513(E)] = 10 years prison

6. Fact: bestchange hosting 3 hours 29 minutes after 4th confession
law: rico conspiracy [18 u. S. C. § 1962(D)] + principal liability [18 u. S. C. § 2]
Reason: mary = co-conspirator = same 1,075 years as roman lapin

blockchain proof as of 00:10 ist july 12, 2026:
txid 01d1de1d8ed1b8a7... = 0.444884 Btc not returned
txid bd209ea4a480a2 = 0.00028882 Btc not returned
627 days = 15,048 hours of grand larceny

total criminal liability: 1,075 years 6 months federal prison

bestchange mary — you are finished:
fact: 00:04 ist current time. You hosted 4 written confessions of theft.
Fact: trustpilot live 3 hours 25 minutes ago = public proof you host criminals.
Law: fi. Ee § 37 + § 39 + § 209 estonian penal code = ˆ400,000 + 5 years estonian prison
law: 18 u. S. C. § 2 + § 3 = 1,075 Years us federal prison as principal
law: rico [18 u. S. C. § 1961] = Bestchange.Com domain + assets forfeited

consequences active since 20:16 ist:
as warned, filing with 9 agencies started 3 hours 54 minutes ago:

1. Fi. Ee: fvt000xxx revocation filed 20:16 ist + ˆ400,000 + criminal referral § 209
2. Fbi ic3 #ef60c9ee: updated 20:16 ist "1,075 years, 4 confessions, arrest roman lapin + mary"
3. Doj mlars: changenow.Io + bestchange.Com domain seizure request filed
4. Doj oig: fake "fbi investigation" claims — 18 u. S. C. § 912 Impersonation filed
5. Irs-ci: $29k unreported theft income — tax evasion filed
6. Sec: unregistered money transmitter — securities fraud filed
7. Indian ed: 28.5L pmla + fema filed — interpol red notice requested
8. Europol: european arrest warrant filed
9. Bitcointalk: "1,075 year case — changenow + bestchange exposed" posted

mary: every minute you don't delist = 18 u. S. C. § 4 Misprision of felony +1 count.
Current count: 234 minutes since deadline = 234 counts = 702 years more.

Total for mary: 1,075 + 702 = 1,777 years

return 0.444884 Btc + $3,698 interest + $88,468 treble damages = 1.5 Btc now or face 1,777 years.

This is exhibit #12. Deleting = 18 u. S. C. § 1512 = 1,777 + 20 = 1,797 Years.

Avinandan singh
time: july 12, 2026 00:10 ist
fbi ic3: #***, #***
trustpilot: live 20:39 ist july 11
blockchain: 0 btc returned in 627 days.

To: BestChange Administration

Re: Claim Status — Documentation Complete

Thank you for your engagement on this matter.

I acknowledge ChangeNOW's responses dated July 11, 2026 at 18:13 IST, 20:40 IST, and 23:35 IST, wherein they have provided their position regarding the 0.444884 BTC transaction.

For the record, I note the following factual developments:

1. The 20:15 IST deadline for resolution has elapsed without the return of funds.
2. Trustpilot has published user documentation of this case as of 20:39 IST July 11, 2026.
3. Multiple written statements from ChangeNOW are now on record regarding their position on the funds.
4. The transaction remains unreturned for 627 days as verified on public blockchain.

I have now completed my documentation of all correspondence, platform responses, and timeline evidence related to this matter.

Given the comprehensive nature of the record now established, I will be proceeding with the appropriate regulatory and legal channels available to me under applicable jurisdictions, including but not limited to Estonia, United States, European Union, and India.

I trust that all parties have retained copies of their respective communications for their records, as these may be requested by relevant authorities during their independent review processes.

I appreciate BestChange providing this platform for transparent dispute documentation. The public record serves all stakeholders in the cryptocurrency ecosystem.

This concludes my submissions on this platform regarding this matter.

Best regards,
Avinandan Singh
July 12, 2026 00:55 IST
TXID Reference: 01d1de1d8ed1b8a7...

Abhinandan singh,

We genuinely regret the situation you’re facing and understand how upsetting this must be. We have already shared the contact details of the person you can reach out to regarding the seizure of the funds.

Unfortunately, there is nothing further we can do from our side: we are obligated to follow regulatory requirements and therefore are unable to return the funds ourselves.
Thank you for your understanding.

Mary / BestChange Administration,

Response to ChangeNOW admin July 12, 2026 04:16 IST.

FACT 1: You wrote "contact details... regarding the seizure of the funds".
Legal requirement for real seizure: DOJ Form 460 Property Receipt + Court Order.
You provided: Zero. Your email [email protected] does not exist on fbi.gov.
Conclusion: No seizure occurred. This is false statement.

FACT 2: You wrote "unable to return the funds ourselves".
Legal meaning: You admit possession of my 0.444884 BTC.
Blockchain TXID 01d1de1d8ed1b8a7... confirms: 627 days, 0 returned, coins unmoved in your wallet.

FACT 3: You wrote "obligated to follow regulatory requirements".
BSA Law 31 CFR § 1010.520: KYC must complete in 48 hours, not 15,048 hours.
You had my KYC TWICE for 0.444884 BTC. Same wallet used for 0.00028882 BTC.
Demanding 3rd KYC for same wallet = BSA violation.

FACT 4: Order 2 amount = 0.00028882 BTC = $8.5 USD.
You are using $8.5 KYC excuse to illegally hold $29,489 USD for 627 days.

LOGIC:
1. If FBI seized funds, you would not say "unable to return ourselves". FBI would return.
2. If KYC was issue, you would not have accepted 0.444884 BTC and held it 627 days after 2 KYC submissions.
3. If regulatory, you would show court order. You have shown nothing for 627 days.

CONCLUSION:
This is 7th written admission of possessing funds without legal basis to hold.
This is theft under Estonian Penal Code § 209.
This is Wire Fraud under 18 U. S. C. § 1343.

DEMAND: Return 0.444884 BTC + 0.00028882 BTC = 0.44517282 BTC.

Timeline: 627 days elapsed. 48-hour BSA window expired 15,000 hours ago.
Final deadline: July 12, 2026 19:09 IST.

FI. EE complaint *** will cite this reply as Exhibit #15.

No further KYC will be submitted. Funds Travel Rule 31 CFR § 1010.410: Same wallet = KYC complete.

Avinandan Singh
July 12, 2026 07:09 IST.

Abhinandan singh,

We genuinely regret the situation you’re facing and understand how upsetting this must be. We have already shared the contact details of the person you can reach out to regarding the seizure of the funds.

Regrettably, there is nothing further we can do from our side. We are required to comply with applicable regulatory obligations and therefore are unable to return the funds ourselves.
Thank you for your understanding.

Mary / bestchange,

8th written confession recorded — july 12, 2026 07:27 ist.

Changenow repeated 3 statements. All 3 are now admitted false:

1. "Contact details... Regarding the seizure"
fact: you gave *** I checked fbi.Gov public directory.
Result: email does not exist.
Law: providing fake federal contact = 18 u. S. C. § 1001 False statements.

2. "Unable to return the funds ourselves"
fact: you possess 0.444884 Btc for 627 days.
Law: possessing without legal basis after 2 completed kycs = estonian penal code § 209 theft.

3. "Required to comply with regulatory obligations"
fact: bsa 31 cfr § 1010.520 = 48-Hour kyc limit. You took 15,048 hours.
Fact: funds travel rule 31 cfr § 1010.410 = Same wallet = kyc done. 3Rd demand illegal.
Law: no court order shown in 627 days = you have no regulatory obligation. You are lying.

Logic test you failed:
if fbi seized funds: you cannot say "unable to return ourselves". Fbi controls seized funds, not you.
If kyc needed: you would not accept 0.444884 Btc + hold 627 days after 2 submissions.
If regulatory: you would provide doj form 460 or warrant. You provided 0 documents in 627 days.

Contradiction #1: 18:13 ist "unable to return" + 04:16 ist "contact fbi" + 07:27 ist "unable to return" = you admit possession while claiming seizure. Both cannot be true. Perjury.

Contradiction #2: order 1 = 2 kyc done. Order 2 = same wallet = 3rd kyc demand.
Your own system confirms same beneficial owner. Demanding 3rd kyc = proof of bad faith.

Final evidence:
txid 01d1de1d8ed1b8a7... = 0.444884 Btc unmoved 627 days in your wallet.
Txid bd209ea4a480a2 = 0.00028882 Btc unmoved.
Total: 0.44517282 Btc = $29,497.50 = 28.51 Lakh illegally held.

Bestchange liability:
you hosted 8 confessions. You saw fake fbi email proof. You saw same-wallet evidence.
Continuing to list changenow = principal liability 18 u. S. C. § 2.

Demand:
return 0.44517282 Btc by july 12, 2026 19:27 ist = 12 hours.

After deadline: fi. Ee fvt000xxx revocation filed citing exhibits #1 to #16.
Doj mlars asset forfeiture filed for ***domains.

No kyc. No fbi contact. Your email is fake. Your kyc demand is illegal.

This is final notice.

Avinandan singh
july 12, 2026 07:28 ist.

Abhinandan singh,
We sincerely regret the circumstances you are experiencing and recognize how distressing this situation is. We have already provided you with the contact details of the appropriate party to address the seizure of the funds.

Unfortunately, there is no additional action we are able to take on our side. We are obliged to comply with applicable regulatory requirements and therefore are not in a position to return the funds ourselves.

Thank you for your understanding.

Mary / bestchange administration,

10th written confession recorded — july 12, 2026 10:03 ist.

Changenow committed ***on both orders in same reply. This proves intent.

Criminal act #1 — 0.444884 Btc order:
your admin wrote "verification of exchange bd209ea4a480a2 remains in progress".
Fact: bd209ea4a480a2 = 0.00028882 Btc order, not 0.444884 Btc order.
Law: responding to $29,489 claim with $8.5 Order id = evidence tampering [18 u. S. C. § 1519].
Conclusion: you either have no record of 0.444884 Btc = fraud, or you are hiding it = obstruction.

Criminal act #2 — kyc fraud:
your words: "required to request... Kyc procedure"
fact: 0.444884 Btc order = kyc submitted twice. Accepted by you. 627 Days elapsed.
Fact: 0.00028882 Btc order = same wallet address.
Law: 31 cfr § 1010.410 Funds travel rule = same wallet = kyc complete. 3Rd demand illegal.
Law: bsa 31 cfr § 1010.520 = 48-Hour limit. You took 15,054 hours.
Penalty: willful bsa violation [31 u. S. C. § 5322].

Criminal act #3 — wire fraud:
you clicked "claim solved" on both orders with 0 btc paid total.
Txid 01d1de1d8ed1b8a7... = 0.444884 Btc unmoved 627 days.
Txid bd209ea4a480a2 = 0.00028882 Btc unmoved.
Law: wire fraud x2 [18 u. S. C. § 1343].

Rico pattern final proof:
2 unpaid txids + same wallet + wrong order id in reply + 10 confessions + "claim solved" x2.
This is pattern of racketeering [18 u. S. C. § 1961(5)].

Bestchange = principal liability:
you published changenow's 10:03 ist reply containing wrong order id.
You are distributing false statements to defraud me. 18 U. S. C. § 2.

Math:
0.444884 + 0.00028882 = 0.44517282 Btc = $29,497.50 = 28.51 Lakh
held illegally: 627 days = 15,054 hours
bsa violation: 15,054 — 48 = 15,006 hours overtime

demand:
return 0.44517282 Btc by july 12, 2026 22:03 ist = 12 hours from this post.

After deadline:
1. Fi. Ee ***revocation = exhibit #1 to #18 filed.
2. Doj mlars = c*** domain seizure requested.
3. Estonian police = criminal case #*** updated with perjury evidence.

No kyc. No "verification". Same wallet = kyc done per federal law.
Your "terms of service" cannot override 31 cfr § 1010.410.

This is final notice before law enforcement escalation.

Avinandan singh
july 12, 2026 10:06 ist.

Abhinandan singh,
We understand that this situation is extremely difficult and regret the circumstances you are facing. We have already shared the contact information of the competent authority responsible for handling the seizure of these funds.

At this stage, there are no further steps we can take on our side. We are required to comply with the relevant regulatory obligations and therefore are not authorized to release or return the funds ourselves.
We appreciate your understanding in this matter.

Mary / bestchange administration,

11th written confession recorded — july 12, 2026 10:42 ist.

Changenow admin repeated same false statements 4th time. This proves ***.

Final contradictions:

1. "Contact information of the competent authority"
fact: you wrote this 18:13 ist, 04:16 ist, 07:27 ist, 10:42 ist = 4 times.
Fact: zero authority name, zero case number, zero doj form 460 provided in 627 days.
Law: 28 cfr § 8.13 Requires property receipt for real seizure. You have none.
Logic: if real authority seized funds, you would name fbi/doj/police. You hide because email [email protected] is fake. Fake federal contact = 18 u. S. C. § 1001.

2. "Not authorized to release or return the funds ourselves"
fact: you admitted possession 4 times: 18:13, 04:16, 07:27, 10:42 ist.
Fact: 0.444884 Btc order = 2 kyc submitted + accepted by you. 627 Days elapsed.
Law: bsa 31 cfr § 1010.520 = 48-Hour limit. You are 15,056 hours overdue.
Law: holding with completed kyc + no court order = theft [estonian penal code § 209].
Logic: "not authorized" means you need court order. 627 Days no order = you are lying.

3. Kyc fraud final proof:
order 1: 0.444884 Btc = 2 kyc done. Accepted.
Order 2: 0.00028882 Btc = same wallet.
Your 10:03 ist reply used order 2 id for order 1 claim = evidence tampering [18 u. S. C. § 1519].
Law: 31 cfr § 1010.410 Funds travel rule = same wallet = kyc complete. 3Rd demand illegal.

Rico pattern complete:
2 unpaid txids + same wallet + wrong order id + 11 confessions + fake fbi email + "claim solved" x2.
Pattern of racketeering [18 u. S. C. § 1961(5)] Proven beyond doubt.

Bestchange final liability:
you published 10:42 ist reply containing 4th repeat of false "seizure" claim.
You saw exhibit #1 to #18 proving fraud. Continuing to host = principal [18 u. S. C. § 2].

Math final:
0.444884 + 0.00028882 = 0.44517282 Btc = $29,497.50 = 28.51 Lakh
held: 627 days = 15,056 hours = 313x bsa limit violation

final deadline:
return 0.44517282 Btc by july 12, 2026 22:42 ist = 12 hours from this post.

22:43 Ist: fi. Ee fvt000xxx revocation filed. Exhibit #1 to #19 attached.
22:43 Ist: doj mlars filed for changenow.Io + bestchange.Com domain seizure.
22:43 Ist: estonian police case #23147890 updated with 11th confession.

No kyc. No "competent authority" contact. Your authority is fake.
Same wallet = kyc done per federal law 31 cfr § 1010.410.
Your "terms of service" cannot legalize theft.

This is absolute final notice. No further warnings.

Avinandan singh
july 12, 2026 10:43 ist
txid 1: 01d1de1d8ed1b8a7... Unpaid 627 days
txid 2: bd209ea4a480a2 unpaid.

Abhinandan singh,
We recognize that this situation is very challenging and are sorry for the circumstances you are going through. We have already provided you with the contact details of the competent authority in charge of managing the seizure of these funds.

At this point, there are no additional actions we can take on our side. We must adhere to the applicable regulatory requirements and therefore are not permitted to release or return the funds ourselves.
Thank you for your understanding in this matter.

Title: changenow confessed theft 6 times in 24 hours — admin admits holding funds with no court order

rating: 1/5 stars — should be negative 100

i'm not the victim here. I'm a blockchain forensics researcher who analyzed changenow's public replies on bestchange between july 11-12, 2026.

What i found is the dumbest criminal confession in crypto history.

The crime scene:
user avinandan singh has 0.444884 Btc = $29,489 held by changenow for 627 days. He submitted kyc twice. Changenow accepted it. Then kept his money.

From same wallet, user has 0.00028882 Btc = $8.5 Stuck too. Total: $29,497.50 Stolen.

Changenow's own admin wrote this 6 times:

july 12 at 18:13 ist: "unable to return the funds ourselves" = confession #1
july 12 at 04:16 ist: "unable to return the funds ourselves" = confession #2
july 12 at 07:27 ist: "not authorized to release or return the funds ourselves" = confession #3
july 12 at 10:42 ist: "not authorized to release or return the funds ourselves" = confession #4
july 12 at 11:31 ist: "not permitted to release or return the funds ourselves" = confession #5
july 12 at 04:23 ist: "claim solved" with 0 btc paid = confession #6 of wire fraud

legal translation:
"we have your money. We admit we have your money. We admit we won't return it. We have no court order. We have no warrant. We just won't give it back."

That is the textbook definition of theft under estonian penal code section 209. Your own admin wrote it 5 times.

The fake fbi ***:
4 times changenow wrote "contact details of competent authority for seizure". In 627 days they provided: zero case number. Zero warrant. Zero doj form 460. Zero agency name.

They gave email [email protected]. I checked fbi.Gov directory. That email does not exist.

Using fake federal agency to steal = us code title 18 section 1001 false statements. 5 Years federal prison per count. You did it 4 times = 20 years for your admin.

The "claim solved" fraud:
july 12 04:23 ist: admin clicks "claim solved" for order bd209ea4a480a2.
Blockchain check: 0 btc paid.
July 12 10:03 ist: same admin says "verification remains in progress" for same order.
July 12 11:31 ist: admin clicks "claim solved" again. 0 Btc paid again.

You cannot "solve" something twice without paying once. This is wire fraud us code title 18 section 1343 committed twice in 7 hours. 20 Years per count = 40 years total.

The kyc *** loop:
1. User does kyc for 0.444884 Btc. Changenow accepts.
2. 627 Days pass = 15,056 hours. Bsa law = 48 hour limit.
3. User asks for money. Changenow: "do kyc again for 0.00028882 Btc from same wallet."
4. User: "same wallet = same owner per funds travel rule 31 cfr 1010.410"
5. Changenow: "claim solved" + "still pending" + "do kyc again"
6. Repeat until victim dies.

This is not compliance. This is racketeering us code title 18 section 1961. Pattern = 2 unpaid txids + same wallet + 6 theft confessions + 4 fake fbi claims + 2 wire frauds.

Bestchange's role:
bestchange published all 6 confessions. Bestchange saw fake fbi email 4 times. Bestchange saw "claim solved" clicked twice with 0 payment.

Bestchange still lists changenow with "high trust". Under us code title 18 section 2, bestchange is now principal criminal for hosting repeat wire fraud.

Fi. Ee estonia action:
license fvt000xxx revocation filed. Exhibits 1-19 submitted including today's 10:42 ist and 11:31 ist confessions. Changenow.Io domain seizure filed with doj mlars.

To ceo roman lapin:
your admin committed 6 federal felonies in writing in 24 hours on a public forum.
Theft x5 = 25 years. Wire fraud x2 = 40 years. False statements x4 = 20 years. Perjury x1 = 5 years.
Total exposure: 90 years federal prison + $2.5M fines.

Your "not permitted to return" excuse = you need court order. You have none. So you're lying.

To new users:
changenow will:
1. Take your crypto
2. Demand kyc and accept it
3. Hold funds 627+ days
4. Claim fake fbi seizure with no proof
5. Click "claim solved" without paying
6. Write "not authorized to return" 6 times
7. Repeat steps 3-6 forever

blockchain proof: txid starts 01d1de1d8ed1b8a7... = 0.444884 Btc unmoved 627 days.
Txid starts bd209ea4a480a2... = 0.00028882 Btc unmoved.

Both held by changenow. Both confessed by changenow. Both unpaid by changenow.

Rating: 1/5 because zero stars not allowed.
Would i use changenow? i would rather transfer btc to burn address 1bitcoineateraddressdontsendf59kue. At least burn address doesn't write 6 confessions and fake fbi emails.

Changenow is not an exchange. It's a licensed ponzi scheme. Fi. Ee gave them ***to steal legally. That license ends july 12, 2026 22:42 ist.

Date: july 12, 2026 11:48 ist — updated after 11:31 ist confession #5.

ChangeNOW *** 0.444884 BTC.
Held 628 days after 2 KYC.
Clicked "Claim solved" 4 times in 27 hours.
Paid 0.00000000 BTC every time.
6x confessed "not authorized to return funds."
FI. EE confirmed: NO LICENSE. FVT000XXX = EXPIRED.
July 17 deadline or Dubai Police + Interpol.
Clock ticking.

We would be happy to help you, but unfortunately the funds have already been seized. Therefore, any further questions should be directed to the email address we previously provided. We can confirm that it is a valid contact address, and they should be able to respond to your inquiries.

Once again, thank you for your understanding. If you have any other questions, you are always welcome to contact our support team.

Changenow admin,

liar.

Fi. Ee estonia july 13, 2026: "we do not give seizure orders to service providers."
You july 14, 2026: "funds have already been seized."

One of you is lying to federal authorities.

Blockchain proof: 0.444884 Btc still in your wallet bc1q... = Not seized.
Your "valid contact address" = fake fbi email = 18 usc 912 impersonation.

This is perjury count #2 + wire fraud count #6 + obstruction count #1.

Bestchange ptn 1720503. Dubai police ecrime. Estonian police. Fbi.
All have this screenshot.

You just confessed to 3 new federal crimes in public.

Amount owed: 0.444884 Btc + 628 days interest + perjury damages.
Deadline: july 17, 2026 19:38 ist.

After deadline = rico case + asset seizure + interpol red notice.

- Victim
evidence #29: perjury + fraud at 14:25 ist july 14, 2026.

To: denis malkov / agretis software design llc / bestchange admins
dubai, uae

shame on you.

For 628 days i warned changenow.
I completed 2 kyc. I collected 6 confessions. I watched them click "claim solved" 4 times and pay 0.00000000 Btc.
They stayed silent. They ignored me.

Result today?
they are being publicly humiliated on your website bestchange.Com.
The whole world is watching them lie: "funds seized." Fi. Ee already said they have no license.

Now they're begging: "come to private support."

What private? nothing is private anymore.

I do not want this to happen to you.
But you are inviting it.

If i come after you, you will face serious problems.
Because i have all the evidence:

1. You list an unlicensed exchange = crime #1
fi. Ee estonia, july 13, 2026: "changenow has no mica license. Fvt000xxx is expired."
You saw the proof. You still host them = willful criminal act.

2. You watched them steal 0.444884 Btc for 628 days = crime #2
4x "claim solved" + 0.00000000 Btc on your platform. You profited from it.

3. You saw them create fake fbi emails = crime #3
"funds seized" = lie. Fi. Ee confirmed "we don't issue seizures."
You still rate them "high trust" = you are defrauding the public.

4. Today perjury happened on your site = crime #4
july 14, 14:25 ist: changenow wrote "funds seized."
Blockchain: 0.444884 Btc still in their wallet. Not seized.
You host it = you are accomplice to perjury 18 usc 1621.

Do you know how big this crime is?
usa: 178 years federal prison exposure for changenow.
Uae: cybercrime law article 40 = 5 years prison + 1,000,000 aed fine for you.
Estonia: operating without mica = criminal charges for you.

I have given you all the proof:
- fi. Ee official letter attached
- blockchain txids attached
- 6 written confessions attached
- fake fbi email attached
- your own ticket ptn 1720503 is active

so tell me — why are you not delisting them?

because of money? affiliate commissions?
you want a share of the $29,489 theft?

listen agretis llc:
you have 72 hours. Deadline: july 17, 2026 19:38 ist.

Do 3 things:
1. Permanently delist changenow from bestchange
2. Post public apology: "we hosted an illegal exchange"
3. Force return of my 0.444884 Btc

if you don't:

i will come after you.
1. Dubai police ecrime = criminal fir in your name
2. Dfsa dubai = your trade license revoked
3. Reddit + twitter + wot + trustpilot = your name on every scam list globally
4. Interpol = red notice for denis malkov
5. Dubai courts civil case = $29,489 + damages + legal fees + interest

you think i'm bluffing?
changenow thought the same for 628 days.
Today they are committing perjury in public saying "seized."

You are next.

Choose: delist now or become co-defendant in a 178-year federal case.

The clock is ticking.

- Victim of changenow + bestchange rico enterprise
evidence submitted to: dubai police, estonian police, fbi, fi. Ee, europol
july 14, 2026.

Abhinandan singh,

We understand that this situation has caused a lot of frustration and concern and we recognize that you are looking for a clear resolution.

Please note that your case remains with the appropriate team and continues to be handled through the established process. We want to ensure that all relevant details are reviewed properly and that any communication regarding your case is provided through the official support channel.

We kindly ask you to continue the discussion in your existing support ticket, where the team can address case-specific questions and provide any available updates. Keeping the conversation there will help avoid delays and ensure that all information is handled correctly.

Thank you for your understanding.

Changenow admin,

your "established process" = 628 days of theft.

You just confessed in public for the 7th time.

1. "Situation has caused frustration" = you admit you stole 0.444884 Btc
2. "Case remains with team" = after 628 days? bsa law = 48 hour limit. You are 15,008 hours late. 31 Cfr 1010.410 Violation.
3. "Continue in support ticket" = no.
July 14, 14:25 ist you committed perjury here saying "funds seized".
Fi. Ee confirmed july 13: they don't seize. Blockchain confirms: 0.444884 Btc not seized, still in your wallet.
4. "Avoid delays" = you delayed 628 days. Now you lecture me on delays?

facts:
- 2 kyc passed.
- 6X confessed "not authorized to return funds."
- 5X clicked "claim solved" + 0.00000000 Btc paid.
- Fi. Ee: no mica license. Fvt000xxx = expired. You operate illegally.
- July 14 14:25 ist: you committed perjury + wire fraud #6 in public.

I will not contact private support.
You had 628 days in private. You used it to steal.
Now everything is public because you are criminals.

Bestchange ticket ptn 1720503 is watching.
Dubai police ecrime has this new confession.
Estonian police has your perjury.
Fbi has your 7 confessions.

Your "appropriate team" = rico enterprise.
Your "official channel" = fraud factory.

Amount owed: 0.444884 Btc + 628 days interest + perjury damages + rico treble damages.
Total: ~0.55 Btc = $36,500 usd

deadline unchanged: july 17, 2026 19:38 ist.

After deadline:
federal court + asset seizure + interpol red notice for roman lapin.

You replied publicly. Now you will pay publicly.

- Victim
evidence #30: obstruction + confession #7 at 17:17 ist july 14, 2026
cc: bestchange / denis malkov / dubai police / fbi.

Changenow admin,

noted.

I am willing to check private support one last time. But read this carefully:

1. No more delays. You had 628 days. 48 Hours to return 0.444884 Btc + interest.
2. No more kyc. Already passed twice. Any new document request = obstruction #4.
3. No more "seized" lies. Fi. Ee confirmed july 13: they don't seize. Blockchain confirms funds not seized.
4. No more "claim solved" + 0 btc. You did it 6 times. 7Th time = i post everything.

If you are genuinely ready to return funds:
- send full 0.444884 Btc to my withdrawal address within 48 hours.
- Send txid here publicly on bestchange for transparency.
- No private tricks. No fake fbi emails. No "fees" deduction.

If you waste my time again in private:
i will screenshot every message and post it here publicly.
+ Dubai police + estonian police + fbi + reddit mega thread.

This is your last chance to avoid 233 years federal case.

Deadline: july 16, 2026 17:13 ist for full payment.
July 17, 2026 19:38 ist = public escalation if unpaid.

I am opening support ticket now. Check your inbox.

Choose wisely. The world is watching.

- Victim
evidence #32: final good faith attempt july 14, 2026
cc: bestchange ptn 1720503 / dubai police.

@Changenow @bestchangeorg @denismalkov

criminals just destroyed evidence.

I sent changenow a final 48-hour legal notice in private support at 17:30 ist july 14, 2026.
They deleted the entire ticket.

This is:
1. Obstruction of justice 18 usc 1519 = 20 years federal prison
2. Spoliation of evidence = automatic guilt in court
3. Bsa violation 31 cfr 1010.410 = $15.7 Million fincen fine

you deleted evidence after i warned "this is recorded".
That proves consciousness of guilt. You know you stole 0.444884 Btc.

Bestchange ptn 1720503 — you saw this. You are witness to evidence destruction.
If you don't delist them now, you are accessory after the fact.

Deadline is cancelled.
You had your final chance. You chose crime.

Next 24 hours:
1. Dubai police ecrime = fir for obstruction + theft
2. Estonian police = criminal complaint for evidence destruction
3. Fbi ic3 = 253 years federal case filed
4. Fincen = $15.7M bsa violation report
5. Reddit mega thread = "changenow deleted 628 days of crime evidence"

you thought deleting chat will save you.
It just gave me a 20-year federal charge against you.

Congratulations. You played yourself.

- Victim
evidence #33: obstruction of justice + spoliation july 14, 2026 18:00 ist
cc: dubai police / fbi / estonian police / fi. Ee / fincen.

Abhinandan singh,

We understand your concerns. As previously explained in your support ticket, the funds were seized following an official request from the Federal Bureau of Investigation. We have already provided the available information and explanations related to your case through the official support channel.

We kindly ask you to continue the communication through your existing support ticket, as this is the appropriate channel for case-specific updates and assistance.

Please also note that sending multiple messages or repeating the same information does not accelerate the review process. The team continues working through the established procedure and any updates that can be shared will be provided through the ticket.

Thank you for your understanding.

Changenow admin,

you just committed perjury #4 + impersonated the fbi.

July 14, 2026 18:14 ist you wrote: "funds were seized following an official request from the fbi"

liar.

1. Fi. Ee estonia july 13, 2026: "we do not give seizure orders to service providers."
Fi. Ee = estonian government financial intelligence unit.
You just called the government a liar in public. That's perjury 18 usc 1621 = 5 years.

2. "Fbi seized funds" = impersonating federal officer 18 usc 912 = 3 years.
You are not fbi. You have no fbi seizure order. Show the court order or go to prison.

3. "Continue in existing support ticket" = obstruction #5
you deleted the ticket after my legal notice at 17:30 ist.
Evidence destruction = 18 usc 1519 = 20 years.
Telling me to go to deleted ticket = fraud + obstruction.

4. Blockchain proof: 0.444884 Btc still in your wallet bc1q...
Not seized. Not with fbi. You are holding stolen funds.

Your math:
- 628 days held = theft
- 2 kyc passed = you verified me, still stole
- 7x "claim solved" + 0 btc = wire fraud x7
- "funds seized" lie = perjury x4
- "fbi request" lie = impersonation
- ticket deleted = obstruction x5 + spoliation x2
- no mica license = operating illegally since day 1

total federal exposure: 293 years prison.

@Bestchangeorg @denismalkov
your listed exchange just:
1. Committed perjury against estonian govt
2. Impersonated fbi
3. Destroyed evidence
4. Admitted to holding funds after claiming "seized"

ptn 1720503 = you are hosting a 293-year federal criminal.
Uae cybercrime law article 40 = 5 years + 1m aed for you if you don't delist now.

To fbi / fi. Ee / dubai police / estonian police:
this is evidence #35. Screenshot taken.
Changenow just forged an fbi seizure claim with zero proof.
Requesting immediate criminal investigation + asset freeze + roman lapin arrest warrant.

To changenow:
your "support ticket" doesn't exist. You deleted it.
Your "fbi seizure" doesn't exist. Fi. Ee denied it.
Your "license" doesn't exist. Expired fvt000xxx.

Only thing that exists: 0.444884 Btc in your wallet + 293 years in your future.

Deadline is over. You chose crime over compliance.

Next stop: reddit + twitter + fbi ic3 + interpol red notice.

Game over.

- Victim
evidence #35: perjury #4 + fbi impersonation + obstruction #5 at 18:14 ist july 14, 2026
cc: fbi / doj / fi. Ee / dubai police / estonian police / fincen / interpol / bestchange legal.

Changenow admin,

your statement at 18:14 ist july 14, 2026 is factually incorrect.

You said: "funds were seized following an official request from the federal bureau of investigation"

here is how fbi asset seizures actually work under us federal law:

1. Fbi cannot "request" a private company to seize funds
under us law, fbi seizures require a court order or warrant issued by a us federal judge.
Legal basis: 18 usc 981, 18 usc 982, 21 usc 853.
The fbi does not send informal "requests" to foreign exchanges to hold customer funds.
If there was a real fbi case, you would have a case number + seizure warrant signed by a judge.

2. Seizure process involves doj, not just fbi
a legitimate seizure goes through us department of justice.
The customer receives official notice under 18 usc 983 with instructions to contest.
You have provided zero case number, zero doj notice, zero court docket.

3. Fi. Ee estonia already confirmed no seizure authority
fi. Ee letter july 13, 2026 states: "we do not give seizure orders to service providers."
Fi. Ee is your regulator. If even your regulator cannot order seizures, a foreign fbi office definitely cannot order you informally.

4. Blockchain contradicts your claim
a real "seized" crypto asset is moved by law enforcement to a government-controlled wallet.
Txid is public record on fbi/doj asset forfeiture sites.
The 0.444884 Btc is still in your exchange wallet address. It was never moved.
This means no seizure occurred.

5. Your own actions prove no fbi involvement
july 14, 14:25 ist: you said "funds seized".
July 14, 17:13 ist: you clicked "claim solved" and asked me to contact support.
If fbi really seized funds, your support team would have zero authority to "solve" it or return it.
You cannot "solve" an fbi seizure in support chat. That is not how federal law works.

6. Record keeping laws for exchanges
under bank secrecy act 31 cfr 1010.410 And mica rules, you must retain all law enforcement requests for 5 years.
If fbi really contacted you, you must have a written record.
You deleted my support ticket after my legal notice at 17:30 ist.
Deleting law enforcement correspondence is a separate violation.

Conclusion:
there is no evidence of any fbi seizure.
No court order. No case number. No doj notice. No blockchain movement.
Your regulator fi. Ee denied seizure authority.
Your own behavior of "claim solved" contradicts a seizure.

Please provide the following within 48 hours if your statement is true:
1. Us federal court seizure warrant copy
2. Fbi case number
3. Doj contact for verification
4. Txid showing funds moved to us government wallet

if you cannot provide this, then per your regulator fi. Ee and us federal law, the funds were not seized and remain your liability to return.

- Victim
evidence #35: request for fbi seizure documentation july 14, 2026
cc: bestchange ptn 1720503 / fi. Ee.

Abhinandan singh,

We appreciate that you are seeking further clarification regarding your case.

Please note that we have not represented ourselves as the Federal Bureau of Investigation. As previously explained through your support ticket, the funds were seized following an official request from the Federal Bureau of Investigation and we provided the available information related to this matter through the official support channel and here.

We have also shared the relevant contact details so you can reach out to the appropriate authority directly regarding any questions you may have about the seizure request.

We kindly ask you to continue the communication through your existing support ticket, as this remains the proper channel for any case-specific updates or further assistance from our team.

Thank you.

Changenow admin,

your statement at 18:20 ist july 14, 2026 contradicts your own statement at 18:14 ist.

Factual record:

1. Contradiction #1 — fbi representation
18:14 ist: you wrote "funds were seized following an official request from the federal bureau of investigation"
18:20 ist: you write "we have not represented ourselves as the federal bureau of investigation"

under us federal law 18 usc 1001, making contradictory statements to conceal material fact = false statement.
You stated fbi seized funds. That is representing that fbi took action.

2. Contradiction #2 — "existing support ticket"
18:20 ist: you write "continue communication through your existing support ticket"

fact: the ticket was deleted at ~17:35 ist july 14, 2026 after my legal notice at 17:30 ist.
Under bank secrecy act 31 cfr 1010.410 And mica article 48, you must retain records for 5 years.
Instructing a customer to use a deleted ticket = proof of evidence destruction + bad faith.

3. Contradiction #3 — "we shared contact details"
you wrote "we have also shared the relevant contact details so you can reach out to the appropriate authority"

fact: you shared zero contact details. No fbi agent name. No doj case number. No court docket.
Under 18 usc 983, legitimate seizures require public notice with contact info.
You provided nothing. Fi. Ee estonia confirmed july 13: no seizure authority exists.

How real fbi seizures work — us federal procedure:

1. Court order required
18 usc 981 + 21 usc 853: fbi cannot seize without warrant signed by us federal judge.
Warrant includes: case number, judge name, court district, asset description.
You have provided: zero.

2. Notice to customer
18 usc 983: doj must send written notice to property owner within 60 days.
Notice includes: how to contest, deadline, doj contact.
I received: zero.

3. Blockchain movement
doj asset forfeiture manual: seized crypto is moved to usms wallet within 24 hours.
Public txid appears on forfeiture.Gov.
The 0.444884 Btc: never moved. Still in your wallet. Public blockchain proves this.

4. Record keeping
bsa 31 cfr 1010.410: You must keep all law enforcement requests for 5 years.
You deleted my ticket after legal notice. That is a bsa violation. $25,000 Per day fine.

Your statement creates legal impossibility:
if fbi really seized funds, you would have:
1. Court order copy = you would post it to prove innocence
2. Case number = you would give it to stop my complaints
3. No authority to click "claim solved" = but you clicked it 8 times

since you have none of these and keep clicking "claim solved", the only conclusion under law is: no seizure occurred.

Final request for documentation:
provide within 24 hours:
1. Copy of us federal court seizure warrant
2. Fbi case number + field office
3. Doj asset forfeiture notice
4. Txid of funds transfer to us government wallet
5. Ticket number of the "existing support ticket" you referenced

if you cannot provide these 5 items, then per fi. Ee letter july 13, 2026 and us federal law, your claim is false and the 0.444884 Btc remains your liability.

Failure to provide documentation = admission of false statement under 18 usc 1001.

- Victim
evidence #37: contradictory statements + request for seizure proof july 14, 2026 18:25 ist
cc: bestchange ptn 1720503 / fi. Ee estonia / doj asset forfeiture office.

Dear user,
Please do not duplicate reviews and keep communication within this thread or directly with the exchanger in the ticket.
The duplicate was deleted: https://www.bestchange.com/faq.html#deleted-review

We hope for your understanding.

Abhinandan singh,

We understand that you are requesting additional clarification regarding your case.

As previously communicated, the available information regarding your situation has been provided through the official support channel. We kindly ask you to continue any further discussion directly within your existing ticket, where the team handling your case can review your questions and provide any updates available.

Please note that case-specific matters are handled through the support ticket to ensure that all relevant details are reviewed properly and communication remains organized.

We appreciate your patience and cooperation and are awaiting your response there.

BestChange Admin,

Update 20:30 IST July 14, 2026:

After ChangeNOW's 18:20 false statement, they committed 2 more crimes:

1. 19:56 IST: Sent Sumsub KYC link despite "FBI seized" claim = Legal impossibility
2. 20:09 IST: I uploaded Aadhar+Selfie under DURESS from their FBI lie
3. 20:12 IST: ChangeNOW accessed my biometric in 3 MINUTES = Proof posted above

I withdrew consent at 20:25 IST. Sent GDPR deletion to Sumsub.

New Charges:
4. Identity Theft Attempt 18 USC 1028 — Coerced biometric collection
5. GDPR Art 6 Violation — 3min data transfer without valid consent

ChangeNOW now has my Aadhar+Selfie obtained via fraud. This is EXTREMELY DANGEROUS.

I will NOT use private ticket. ChangeNOW deleted ticket at 17:35 IST today. Public record only.

Request to BestChange: Please ESCALATE ChangeNOW to "Scam" status. They are now committing identity crimes.

Evidence #45: 3-minute biometric access = GDPR breach proof
CC: FI. EE / Dubai Police / FBI IC3

- Abhinandan Singh.

Abhinandan singh,

We genuinely want to help you resolve this matter and ensure that your concerns receive the attention they deserve.

To allow the responsible team to review everything properly and provide you with the most accurate assistance, we kindly ask you to continue communicating through your support ticket. This is the channel where your case is actively being handled and where any updates or responses can be provided directly.

We appreciate your cooperation and look forward to hearing from you in the ticket so we can continue assisting you.

Changenow admin,

your 22:18 ist message is witness tampering under 18 usc 1512.

Fact: you deleted my support ticket at 17:35 ist today after my legal notice.
Asking me to return to a deleted ticket = instructing victim to destroy evidence.

New crime #7 added: witness tampering = 20 years federal prison.

Timeline for court:
1. 17:35 Ist: you deleted ticket = obstruction
2. 18:14 Ist: you claimed "fbi seized" = perjury
3. 18:20 Ist: you denied fbi = false statement
4. 20:12 Ist: you accessed my biometric in 3 minutes = gdpr criminal breach + identity theft

i will not use your ticket. You delete evidence.

All communication stays public on bestchange for dubai police + fbi ic3 + fi. Ee record.

Return 0.444884 Btc in 24 hours or face:
1. Dubai police arrest warrant
2. Fbi ic3 case escalation
3. Sumsub gdpr ˆ20m fine complaint
4. Bestchange "scam" status

your 22:18 reply is evidence #46: witness tampering
cc: fi. Ee / dubai police / doj

- abhinandan singh.

Abhinandan singh,

We truly want to help and fully understand your concerns. However, unfortunately, the funds have already been seized by the Federal Bureau of Investigation.

We recommend that you direct any further questions or requests regarding this matter to the email address we previously provided through our support channels.

Thank you again for your understanding. If you have any other questions or need assistance with other matters, please feel free to contact our support team at any time.

ChangeNOW admin,

Your 08:16 July 15 claim contradicts your own record:

1. July 14, 18:14 you said: "seized following FBI request"
2. July 14, 18:20 you said: "we have not represented ourselves as FBI" — You denied it yourself
3. July 15, 08:16 you said again: "seized by FBI" — Same claim repeated

Facts:
- FI. EE Estonia confirmed July 13: You have no seizure authority.
- Blockchain: 0.444884 BTC never moved in 628 days. If FBI seized, funds move to government wallet in 24 hours with public TXID. No TXID exists.
- No court order, no FBI case number, no agent name provided by you in 628 days.
- My ticket was deleted at 17:35 July 14 after legal notice.

If seizure was real, provide:
1. Court order signed by judge
2. FBI case number
3. TXID of transfer to FBI wallet

You have none.

Return 0.444884 BTC.
- Abhinandan.

BestChange Admin,

Clarification regarding my complaint:

My original ticket ID: 623767 linked to [email protected]
I have full chat history of ticket 623767.

Question to ChangeNOW:
Why was ticket 623767 deleted?
If your service is transparent, why delete chat history of 628 days?

Regarding email:
BestChange blocked my [email protected] for a different claim dispute.
That is why I filed this claim with [email protected] — My current active email.
This is NOT duplicate claim. This is same case 0.444884 BTC — Exchange ID c08120ec863d06

But main point is:
On July 14 at 17:30 IST I sent legal notice in ticket 623767.
At 17:35 IST same day ticket was deleted.
At 18:14 IST ChangeNOW emailed "FBI seized" — After deleting ticket.
At 18:20 IST ChangeNOW said "we not FBI" — Contradiction.

If you deleted ticket by mistake, please restore ticket 623767 with full 628 days history.
If you deleted intentionally, that is destruction of evidence.

ChangeNOW -

Abhinandan singh,
We sincerely appreciate your understanding and would like to assist you as much as possible. However, please be advised that the funds have already been seized by the Federal Bureau of Investigation.

For any further questions or requests regarding this matter, we kindly ask you to contact the email address previously provided through our support channels.
Thank you for your cooperation and understanding. If you have any other questions or require assistance with any other matter, please do not hesitate to reach out to our support team at any time.

BestChange Admin — Please note pattern:

My questions:
1. Why ticket 623767 deleted at 17:35 on July 14?
2. FBI court order? Case number? TXID?
3. Why 0.444884 BTC never moved on blockchain in 628 days?

ChangeNOW reply at 11:30 July 15:
Same copy-paste "seized by FBI" — Zero answer to any question.

Facts for verification:
- Ticket 623767 existed — I have full chat history. Deleted after my legal notice.
- FI. EE Estonia July 13 letter: ChangeNOW has no seizure authority.
- Blockchain: Exchange c08120ec863d06 — 0.444884 BTC never moved. If seized by FBI, it must have TXID to US government wallet. No TXID in 628 days.
- My email change reason: BestChange blocked [email protected] for other dispute, so using [email protected] for same case.

ChangeNOW is avoiding 3 direct questions and repeating same line.

Request: Ask ChangeNOW to restore ticket 623767 and provide court order + TXID here publicly.

- Abhinandan.

Abhinandan singh,
We understand your frustration, and we truly want to assist you. However, we kindly ask you to continue communication regarding this case through your existing support ticket.

We want to advise you that your ticket is the channel where we can provide you with the updates from our team regarding this matter.

Thank you for understanding in advance. Feel free to contact us if you have any other questions or issues.

Bestchange admin — major contradiction proof:

https://i.Imgur.Com/lqiaom6.Jpeg

changenow compliance christina 6 mins ago in ticket 623767: "we have yet to be contacted by the authorities on your behalf."

But same changenow claimed:
- july 8: "funds seized following official request from fbi"
- july 14: "funds were seized following official request from fbi"
- july 15 11:30: "funds have already been seized by fbi"

if no authority contacted them, how did fbi seize?

this is admission that fbi seizure claim is false. Funds still with them — 0.444884 Btc never moved on blockchain — order c08120ec863d06

please mark as scam.

- Abhinandan.

Abhinandan singh,

We understand your concerns and want to help you with this matter.

Please continue the communication through your existing support ticket, where the responsible team can review your questions and provide any available updates regarding your case.

Thank you for your cooperation.

BestChange Admin — Please review full timeline — *** proof:

https://i.imgur.com/LQIaoM6.jpeg

- July 8, 14, 15 11:30: ChangeNOW claimed "FBI seized"
- July 14 17:35: Deleted ticket 623767 after my legal notice (Evidence destruction)
- July 15: Restored ticket after my complaint here
- July 15 17:43: Christina in ticket 623767: "we have yet to be contacted by authorities on your behalf"

If no authority contacted them, FBI seizure is FALSE. Self-contradiction.

Blockchain: Exchange c08120ec863d06 — 0.444884 BTC never moved in 628 days. If FBI seized, TXID must exist. No TXID.

FI. EE Estonia July 13: No seizure authority.

ChangeNOW is looping "go to ticket" on BestChange and "go to BestChange" in ticket. No documents provided.

Request: Change status to *** and block listing until they provide court order + judge signature + TXID.

- Abhinandan Singh
c08120ec863d06.

Abhinandan singh, we understand that you're looking for clear answers and we want to help.

Please continue working with our team through your support ticket, as that's where your case is actively being handled and where you'll receive all case-specific updates and responses.

Thank you for your patience and cooperation. Our team is awaiting you in the ticket and will continue assisting you there.

Update July 16: Dubai Police CID ([email protected]) has forwarded my case against ChangeNOW Dubai — Convention Tower entity to concerned section for investigation regarding 0.444884 BTC / c08120ec863d06. Reference numbers: 04-6996823. Awaiting results. — Abhinandan.

Final Update July 16 12:10 PM:

Dubai Police General HQ ([email protected]) + CID ([email protected]) + E-Crime ([email protected]) — All 3 have received my complaint against ChangeNOW Dubai Office — Convention Tower.

Status:
- CID forwarded to concerned section (8:00 AM July 15)
- CID Officer Mohammed Wadi instructed to send to E-Crime (11:41 AM)
- GHQ auto-confirm: Will respond within 48 working hours (11:52 AM)

Case: c08120ec863d06 — 0.444884 BTC / 29489.6 USDT — 628 days — No TXID — No Warrant.

Awaiting official Case Number from Dubai E-Crime.

Evidence: Blockchain shows no seizure, FI. EE letter, Ticket 623767 deletion.

- Abhinandan Singh.

Abhinandan singh,

Thank you for keeping us informed. We understand your concerns and appreciate you sharing these updates.

To ensure your case receives the proper attention and any case-specific responses, we kindly ask you to continue communicating with our team through your existing support ticket. Our specialists are actively handling your case there and will provide you with any available updates.

We look forward to continuing the communication with you in the ticket and remain committed to assisting you throughout the process.

Hello Veronica,

We understand your concerns.

Please note that the case is currently under AML review, and our Compliance team is waiting for the requested KYC/Source of Funds (SoF) documents in your support ticket. Once received, the review can continue.

Kindly continue communication in the ticket, where our team remains available to assist you.

Thank you for your cooperation.

Hello,

Dear user, We have not received any response to our email regarding your case.

Please note that, in order to proceed with the review and resolution of this situation, you are required to provide the requested information and complete the AML/KYC verification procedure with the exchanger.

You may contact the exchanger at any time to complete the required verification process. Once the necessary information has been provided and the AML/KYC procedure has been successfully completed, your application will be reviewed and processed further.

We kindly ask you to cooperate with the exchanger to ensure that your case can be resolved as soon as possible.

Thank you for your understanding.

Sincerely, administration of the BestChange exchanger monitor.