Hello Edward,
We sincerely regret that you have experienced a delay in your exchange. We have already forwarded the information to the team and are currently awaiting an update. Please contact our support team at support@changenow.io to resolve this situation. Thank you in advance!

Edward, We sincerely appreciate your patience and apologize for the extended wait. We are happy to inform you that your exchange has been successfully completed with a hash: https://etherscan.io/tx/0x59d4a9999edb51070f3d62db78e9d3e2b917a1c27f4de8d863ece0a2d29d8b1b. To prevent any future delays, we kindly request that you make a deposit to the exchange as soon as possible. Thank you for your understanding!

I wanted to update this post with a positive. This exchange was made right and fixed whatever the problem was. I truly thought I was robbed and was going to have to pursue legal action to get my money. But I received notice today that they manually deposited the funds where I requested them.

Thank you for taking the time to update your review, Edward. We are pleased to hear that the issue has been resolved to your satisfaction. We apologize for any inconvenience or concern that this may have caused, and we are grateful for the opportunity to rectify the situation. If you have any further questions or need assistance in the future, please do not hesitate to reach out to us. We appreciate your understanding and patience.

Hello Vasya,
We appreciate your feedback! We strive to provide excellent service to all our users.

If you have any further suggestions or feedback, please don't hesitate to let us know via live chat or at support@changenow.io. We value your input and are constantly working to enhance our services based on customer insights.

Once again, thank you for choosing us for your crypto-exchanging needs. We are grateful for your trust and look forward to serving you with excellence in the future.

Hello Andy,
Thank you for your feedback! Our team is working hard to ensure the smooth operation of the service and make the user experience as pleasant as possible.

Hello Igor,
We appreciate your feedback, and we're sorry to hear about your negative experience. Upon reviewing the provided information, we can confirm that the exchange was successfully completed using the specified hash, and the funds were transferred to the wallet you designated as the destination.

We kindly request you to keep in mind that the destination address remains unchanged once entered during the creation of an exchange. It is important to ensure the accuracy of the entered data before proceeding with the deposit. Additionally, when initiating an exchange on our website's main page, the indicating of destination address is necessary. Without it the exchange can't be created and the address not indicates automatically.

We apologize for any inconvenience you may have experienced and encourage you to double-check the correctness of your data when initiating future exchanges. Your understanding in this matter is greatly appreciated.

If you have any further questions or concerns, please do not hesitate to reach out to us. We are here to assist you.
Hope for your understanding!

We're sorry for any trouble you've encountered and we strongly recommend verifying the accuracy of your information before starting future exchanges. Your comprehension in this situation is highly appreciated.

If there are any other queries or concerns, please feel free to contact us. We're always here to help. We value and appreciate your understanding!

Hello Random!
We strongly apologize for such inconvenience caused!
Unfortunately, we can't speed up the process of the network confirmation process. Due to the fact that the BTG network is quite slow, we weren't able to proceed the exchange as fast as usual.
Also, you can always check our status page in case to know if there are any issues with the assets by following this link: https://status.changenow.io/
Our team always tries to bring you the smoothest exchange processing and puts their best to improve it for the best user experience! Thank you so much for your review! We will take a look into the issue with the BTG network and will try to resolve it as fast as we can!

[Obscene and abusive language was removed by the monitoring's administration]

A complete ***..

You support @ Live Chat comitted that the exchange is delayed because of your so called internal technical issues as there was no issue about the confirmation.

After 24 hours this was the first response from your side;

> Your exchange was stopped due to a significant difference in estimates. Please, let us know if we > > can proceed with it at the current rate (X.X USDTTRC20)?
> Thanks in advance!
> Best regards,
> ChangeNOW Support Team

So, it was NEVER about confirmations, it was your bad intentions for locking funds for 3-days!

Random, we are deeply sorry for the misinformation from our side!
We always try to give you the actual information about your exchange status.
Also, you can always use a fixed rate flow for your exchanges in case if you want to receive the exact expected amount.
And, as I've mentioned before, our team will take a look at the BTG confirming process and will try to find a solution to it in case to bring you a better exchange process experience! Thank you for understanding!

Hello!

Dear user, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.

Best regards, BestChange administration.

Random,
We're glad to notify you that your exchange is finished, here is the payout hash: https://tronscan.org/#/transaction/f93ebf6b2a028c06adc6353f999ba16863b6be48c173554000b6a66242ac139b

We'll continue to improve our service but unfortunately, sometimes there are issues that require time to process when it is caused by network peculiarity. We sincerely apologize for any inconvenience caused.

Hello Dimka,
Thank you for the kind words! We're glad you had a positive experience using our platform.

Hi!
Thank you for your kind words! We do really appreciate it!
Our team always tries to do their best to bring you the best user experience by proceeding your exchanges as fast as possible!

Hello Stewie,
We sincerely apologize for the inconvenience caused. Our team has given the highest priority to your exchange in order to resolve this issue. We thank you for the wait and will do our best to prevent a similar situation in the future. We also ask that you contact our support team to resolve this issue as soon as possible (support@changenow.io).

We understand how frustrating it can be and we also can agree with you that the situation should not exist in the first place. We value our users the most but sometimes there are issues that require time to process.

Hope for your understanding!

Stewie, thank you for waiting! We are glad to inform you that we issued a partial refund. We have paid the already exchanged ETH, and we also refunded your PEPE 2.0, which was not exchanged due to the deteriorating exchange rate.

Here is ETH payout hash: https://etherscan.io/tx/0x93a1ff9b59565c37994cabb43991280eff51d0e80026a827411fe4f7a7a61406
And here is PEPE 2.0 hash of the refund: https://etherscan.io/tx/0xdcbec1ffba4dd80ac6a5cca84b390ea9b87011d512e0210c8d2e0fc9b9c5634e

We would like to express our sincere apologies for making you wait so long, we want to assure you that such situations are not the norm for us. We also apologize that you have had a negative experience using our service, and we hope that such situations will not arise again. We would like to thank you again for your patience and understanding, which is really very valuable to us!

Hello!

Dear user, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.

Best regards, BestChange administration.

Hi, Vadym,
We're so pleased to hear that! Our team works hard to ensure a smooth user experience.

Hello Alan,
We sincerely apologize for the situation with the difference in rates. Our technical team is already looking into the issue. Thank you for letting us know. We'll get back with an update as soon as we have it.

Hello Pavel,
Thanks for the positive feedback on our service. We appreciate you letting us know. As always, we're striving to improve for you.

Hello Mon,
We apologize for any inconvenience caused by the delay in processing your transaction. Rest assured that we are doing everything in our power to resolve the issue as soon as possible.
Also, write the ID of the other transaction, so I can check why it is stuck.
We appreciate your patience and understanding in this matter.

Yes, I have already written to you about them several times.

cc287923b0f2c6

Dear Mon,
We would like to assure you that we are not scammers and take all transactions seriously. We understand that there may be some issues with your transaction, but please know that we are working diligently to resolve it as soon as possible.

Rest assured that you will receive your cryptocurrency once the transaction has been successfully processed. We apologize for any inconvenience this may have caused and appreciate your patience in this matter.

If you have any further concerns, please do not hesitate to reach out to us. We are here to help.

Well, I hope to get my exchange in the morning.
Tomorrow I will update here and on the transpilot topics about this situation.
I am waiting

Trustpilot*

Ok.
Thank you for your understanding.

Mon,
Thank you for taking the time to share your experience with us. We apologize for any inconvenience caused during the exchanges, and we are glad to hear that both transactions have been completed successfully.

We understand that unforeseen circumstances can arise during any exchange, and we appreciate your patience and understanding throughout the process.

To express our gratitude for your business and to make up for any inconvenience caused, we would like to offer you a discount for your next exchange with us. Please reach out to us via Telegram to receive your promo code.

Once again, thank you for choosing our services, and we look forward to serving you in the future.

Best regards,

Hello Mark,
Please, write the transaction id and I will check everything.

Hello Mark,

Thank you for taking the time to leave a review. We apologize for any inconvenience caused and would like to rectify the situation as quickly as possible. To help us do so, could you please provide us with the exchange ID in your review? This will allow us to investigate the issue and provide you with a prompt solution. Thank you for your cooperation.

I didn't start exchange because of the false rate. I already talked with support but anyway do something with your rates. It just wasting of our time.

Mark,
Could you please clarify what you mean by 'something wrong with your rates'? I want to make sure I fully understand your concerns and dissatisfaction with our rates.
Thank you for providing further clarification.

I asked your customer support (Tiffany) about the difference in rates and she couldn't explain what was going on. About 10 hours ago (9-10 am PST) I tried to exchange KMD to OMG. Bestchange showed me that your rate is 1000 KMD - 296 OMG. But on your exchanger, the price was 1000 KMD - 279.6 OMG. So what's the point to show a false price? Also, I reloaded the page a few times and bestchange as well, talked with your support.

Mark, I will see what I can find out about the rates can you provide an exchange ID so I can look into the exchange and see exactly what happened
Thanks changenow Admin

Did you read the previous comments? I see that you didn't.

Mark, i have read your inquiry, i have still not recieved an exchange id to even look into the issue for you. So Again in order for me Help you i will need an Exchange ID to look into the issue with your exchange

Thanks Admin Changenow

Dear Mark,

Thank you for this valuable information. We have temporary disabled this direction until the discrepancy is eliminated.

Still, according to our rules, a "complaint" type of feedback is allowed on our website if "the client has not received funds from the exchange office, and the due date has already passed" only. In any other case, please use a "comment" type of feedback.

BestChange.com administration is sorry for the possible inconvenience.

Best regards, BestChange administration.

Hello Sajid,
You're talking about the NOW wallet?

Hello Sajid,
If you're talking about the NOW wallet, we need to inform you that XMR is not yet supported in the desktop version. Our team is working on adding it. ETA is 1 month.
We apologize for the inconvenience.

Hello Alphonso Lewis,
Thank you so much for your rating and review – we hope to see you again soon! :)

Hello Thomas Adams,
We are very happy to hear you are all set after using our exchange service. Thanks for leaving a review! We do our best to provide you with optimal service.

Hello Evan,
We are very happy to hear you are all set after using our exchange service. Thanks for leaving a review! We do our best to provide you with optimal service.

Hello Anton,
We are very sorry to hear you were dissatisfied with the exchange speed. Please accept our apologies. Exchange speeds can often be slowed due to market volatility or some technical issues that our team strives to solve right away.
Either way, thank you so much for your rating and review - we hope to see you again soon!

Hello Okfreelancer,
Thank you so much for your rating and review – we hope to see you again soon! :)
AdminChangeNow

Hello John B,
We are very happy to hear you are all set after using our exchange service. Thanks for leaving a review! We do our best to provide you with optimal service.

Hello Vlad,
Thank you so much for your rating and review – we hope to see you again soon! :)
AdminChangeNow

Hello WAMBO bernard,
Thank you so much for your rating and review – we hope to see you again soon! :)

Hello Max,
Thank you so much for your rating and review – we hope to see you again soon! :)

Changenow Admin

Hello Serge,
We are very sorry to hear you were dissatisfied with the exchange speed. Please accept our apologies. Exchange speeds can often be slowed due to market volatility or some technical issues that our team strives to solve right away. If you lost some money on this transaction, please contact our support team at support@changenow.io to discuss compensation!

Send you an email, as advised - let's see what will come out of it all

Serge,
We understand your frustration and regret that you had such a negative experience using our exchange. We will take necessary steps to correct this issue.

Hello Ismail,
We are very happy to hear you are all set after using our exchange service. Thanks for leaving a review! We do our best to provide you with optimal service.

Hello Scott Thomas - Texas,
Thanks for your positive comment! We take pride in offering quality crypto exchange services.

Changenow Admin

Hello Edyta,
We are very happy to hear you are all set after using our exchange service. Thanks for leaving a review! We do our best to provide you with optimal service.

Hello Nizam Ali,
Thank you so much for your rating and review – we hope to see you again soon! :)

Changenow, Admin

Hello Londoner1997,
Thank you so much for your rating and review – we hope to see you again soon! :)

Hello Qwe1,
Thank you so much for your rating and review – we hope to see you again soon! :)