Exchange rates:
801113
Exchangers:
468
Updated:
05:29:16
changenow.io exchanger website screenshot

ChangeNow exchanger

Other exchangers
Status: active ChangeNow reviews: 06664224
Exchange rates: 1254 Volet TS:
Reserve: $189 112 120 Perfect Money TS:
Age: 8 years 3 months WebMoney BL:
On BestChange: 7 years 3 months MyWOT rating: 3.0
Country: Saint Vincent and the Grenadines Forums:
Add review
Your name:
* Your e-mail:
* Review:
* Type:
 
 
 

When creating a financial claim, please make sure that the exchange regulations specified on the website ChangeNow have been violated and that you haven't received funds for the order. Please note that the claim may be turned down in the following cases:

  1. The regulated exchange period has not expired yet.
  2. The exchanger's regulations were violated. For example, the incoming transaction did not pass the AML check.

Be sure to indicate the exchange order number. It will help the ChangeNow administrator resolve the problem more quickly.

If you didn't like the ChangeNow's service and want to write about it, use the Comment review type.

* Order number:
*
 
Add a comment:
Vadym 213.109.128.* September 5, 2021 08:34
Great job.
Thanks!
As always - very fast exchange.
Expand (1)
ChangeNow admin September 10, 2021 11:33
Hello, Vadym!
Really glad to know you're enjoying our service :) We appreciate your support very much and will keep up the good work, so your crypto life is always smooth and hassle-free. We will always be happy to see you back on ChangeNOW!
0
CommentRemove
Vadym 213.109.128.* September 3, 2021 16:16
The trial exchange for Tezos went well.
I am pleased to work with you!
Expand (1)
ChangeNow admin September 10, 2021 11:27
Hello, Vadym.
We are very happy to have you as one of our lovely users as well! We strive to provide all our users with the excellent crypto experience and you can rest assured that you're in good hands. You will always be welcome on ChangeNOW!
0
CommentRemove
Vadym 213.109.128.* September 3, 2021 09:35
The exchange took place. Thanks.
Through my fault, the process was delayed, but everything ended well.
Thanks to tech support!
SPECIAL THANKS - to the person who patiently helped me - Mr. Tim !!!
Expand (1)
ChangeNow admin September 9, 2021 15:01
Hello, Vadym.
It's nice to see a familiar face! Our support team is always glad to assist, so feel free to contact them whenever you need help or have a question, they're online 24/7. Tim also says hello!
0
CommentRemove
Vadym 213.109.128.* August 30, 2021 12:24
Thanks for a quick and fair exchange!
Expand (1)
ChangeNow admin September 2, 2021 11:47
And thank you for your continuous trust and support Vadym! We are truly delighted to have such a loyal user and will definitely make sure to keep up the good work and to become even better for you :) Come back soon!
0
CommentRemove
Vadym 213.109.128.* August 29, 2021 12:53
Great exchange. Thanks! I am already your regular customer - where are my bonuses? :) :) :)
Expand (1)
ChangeNow admin September 2, 2021 11:45
Hello, Vadym!
Really glad to see you again :) We're happy to know you're enjoying using our service so much and will always be delighted to provide you with the excellent crypto experience! Make sure to follow our social media to always stay in touch with all our news and updates. You are always welcome on ChangeNOW!
0
CommentRemove
Avalon 148.72.133.* May 26, 2021 04:22
Same problem as everyone else they are scammers i ve used this service 50 times before this.... the pair was unavailable i guess which it wasnt posted.... they responded a few times i provided them with everything they asked for and now nothing....over 350$$ down the drain everything is going good until you have your hard earned money stolen from you thank god it was a smaller transaction dont let it be you with a 1k or up
Expand (4)
BestChange admin May 26, 2021 05:27
Hello!

We request the exchanger's administrator to respond to the user's complaint.

Best regards, BestChange administration.
ChangeNow admin May 26, 2021 09:54
Hello, Avalon!
We're sorry to hear about your issue. Let us confirm the current status of this exchange with our team and get right back to you.
Hope to return with an update soon!
Avalon May 26, 2021 15:00
It has been corrected , but only after I came
Claim solved
ChangeNow admin May 26, 2021 15:27
Glad to confirm that your exchange has been completed!
We're sorry that it took longer than usual, but the good news is that the rate changed in your favour during the time you had to wait for the exchange to be completed — that's why you received 0.21755687 XMR more than expected.
Our team now tries their best to make sure a delay like this never happens again and your next ChangeNOW exchange takes mere minutes, as it should.
Thank you for your patience, and we do hope to see you on ChangeNOW again soon!
3
CommentRemove
Jessie flores 104.173.160.* May 6, 2021 06:55
They are scammers. Their exchange is broken. I sent $100 of bitcoin and only received $70 of XMR (monero). When pressed on the issue they didn’t even reply let alone return my money. Their dumb staff claimed “changes in coin prices fluctuate, we aren’t in control of that”. That couldn’t be the case because it immediately sent XMR valued $30 less than the btc I sent. But the exchange XMR/BTC is clearly broken, if you were to put in a btc price in the estimate exchange it will give you a XMR, you put that exact xmr into exchange to btc and you’ll see a drastic difference from the original btc.
Expand (1)
ChangeNow admin May 6, 2021 11:31
Hello, Jessie.
We are very sorry to hear about your unsatisfactory experience with our service. Please let us clarify the situation.
According to our system, we received 0.00171655 BTC
The estimated rate at that time was 1 BTC = 125.7821794 XMR
After the exchange was finished, you received 0.2159114 XMR
Unfortunately, crypto market is extremely volatile and is undergoing constant changes, both in prices and in network fees needed to perform a transaction. These conditions were the reason for the price differences you've mentioned.
There is indeed nothing we can do about it, however, we are constantly adding new liquidity providers, so we can provide you with even better exchange rates!
We can also suggest using our Fixed Rate option. This option protects you from the price fluctuations and you will receive exactly the amount you see as estimated.
We hope for your understanding and will always be glad to see you on ChangeNOW!
Claim solved
3
CommentRemove
Daibannkks 80.249.131.* April 22, 2021 16:10
Heeft meer dan een week geleden een ruil gedaan. Ik heb nooit munten ontvangen. Ik stuurde ze ter verificatie alle documenten waar ze om vroegen, ze vroegen ze extra. Ik stuurde ze aanvullende documenten met bevestiging van de garantsteller van de transactie. Ik heb nooit munten ontvangen. ondersteuning negeert. Ik raad af om ooit contact met hen op te nemen. Geef me mijn munten terug! https://prnt.
sc/11vo0mg
Expand (2)
Daibannkks April 22, 2021 16:12
Id exchange 1018934a13232c
ChangeNow admin April 22, 2021 17:49
Hello Daibannkks.
We are sincerely sorry to hear about your unsatisfactory experience with our service, but please let us clarify the situation.
Our compliance partners have reported, that there is a possibility of your address being tied to illegal activities. Currently we are waiting for their reply, so the investigation can be continued. Our support team will make sure to update you as soon as there are any news. We will also update you here. We really hope for your understanding and that together we can resolve this situation as soon as possible!
Claim solved
3
CommentRemove
Da Smix 86.137.24.* April 12, 2021 18:13
BEWARE! SCAMMERS and THIEVES.
This service is criminal.
Transactions fail and you are left with nothing despite their initial statement of 'your coins will be safe'. Bollocks.
I despise these type of subhuman scumbags and they will be punished for their crimes.
Expand (1)
ChangeNow admin April 13, 2021 09:27
Hello, Da Smix!
Sorry to have left such an unpleasant impression. We'll gladly assist you in any way possible, but you're yet to provide us with your Exchange ID, as 47984 is not a ChangeNOW Exchange ID. Please provide us with more details on your exchange — we'll take it from there. Thanks in advance!
Hope to help you in shortest delays possible!
Claim solved
3
CommentRemove
Bob Sanders 185.220.101.* April 2, 2021 23:12
They cancelled my transaction and never refunded my money. Very upsetting to have my money stolen. Never doing business with ChangeNow again. Their support link only gives an error any time you try to get submit a help request. Hoping desperately that they will give me my money back.
Expand (4)
ChangeNow admin April 3, 2021 14:33
Hello, Bob!
We're sincerely sorry about this unhappy experience. It looks like your exchange failed due to significant rate difference. Don't worry, your funds are perfectly safe and our team will do their best to process your exchange in several hours. We'll make sure to update you here as well.
We will also investigate why the support link wasn't working properly. But just in case, you can also contact our support team via live chat on our site.
We hope for your understanding and apologize for the inconvenience.
ChangeNow admin April 3, 2021 14:55
Also we would really appreciate if you described in details, what error message did you see when you tried to contact our support team. And what link exactly gave you this error. Do you still experience this issue? Do you by any chance have a screenshot of that error? If you do, you can send it to our support team at support@changenow.io via email or you can join our Telegram community (t.me/changeNOW_chat) and contact one of the admins. Thank you in advance!
ChangeNow admin April 3, 2021 17:02
Bob, we are glad to tell that your exchange was successfully processed and your funds should already be on your address!
Here is the payout hash: https://xmrchain.net/tx/e8aec9be81be554ce20f64b86ba6da84f9e10f4311924834bd8ed3a6975285e7
We also hope to hear from you soon regarding the support link issue, so we could investigate it as soon as possible!
Claim solved
Bob Sanders April 3, 2021 17:57
Thank you for fixing this!
3
CommentRemove
User 89.46.103.* March 15, 2021 01:18
Good and fast exchange. thank u!
Expand (1)
ChangeNow admin September 23, 2025 14:09
Hello!

Thank you for your feedback!
We’re glad to hear that your exchange was fast and smooth. Feel free to come back anytime — we’ll be happy to assist with any future exchanges!
0
CommentRemove
Sheldon Velazquez 186.96.155.* February 27, 2021 01:27
I tried to exchange 200 eos for USDC and the transaction did not go through, so got in touch with Support and they first told me that they didnt recieve the funds so I had to search the EOS blockchain myself and I found that they did receive the coins, then they said that the account was an old account that they dont use anymore, so I said ok then just give me my money back and they said they would and that I would recieve the money before the next day, well that was 2 weeks ago and I have been contacting them daily to get the funds being patient, then today I look at their account and they took the coin and deposited it into another account thinking that I wouldnt be able to trace the transaction, which is pretty easy to do on blockchain, and when I showed them that I could see they deposited the money into their account they blocked me from their Telegram Support Chat Room so I wouldnt be able to show others what they are really up to, do not trust these people they have ripped many people off, just look at Reddit and the fact they will not respond to this post if you think im lying here's my EOS account address vtvcqi5c4gpc, and here is the transaction hash 040e87c82c5fcea125484d9248bff72948c03261d491bc6046584acd9bd2dbd2 , and if you look closely you can see that I sent the eos to an account called changenowioa, and it was received and then they sent the coin to changenoweos
Expand (2)
ChangeNow admin February 27, 2021 13:23
Hello, Sheldon Velazquez!
We do not have a Telegram Support Chat Room our only Telegram chat is ChangeNOW Community Chat at t.me/changenow_chat. Anyone else out there is a scammer.
Transaction 224d233e75aece clearly asked you to deposit the funds to 'changenoweos' address, what made you deposit the funds to a 'changenowioa' address?
Have you deposited any funds to 'changenoweos' address? Please let us know, thanks!
Claim solved
ChangeNow admin February 27, 2021 13:27
Dear Sheldon Velazquez,
Our team has issued a refund back to your vtvcqi5c4gpc address, here's the hash of the refund transaction:
https://eosflare.io/tx/34dcd462509d75b15b8ce9c22b4288e21a1712565d75f02c4dff1272abde63c3
Thank you for getting in touch with us!
3
CommentRemove
Sebastian Meehan 24.63.115.* February 9, 2021 19:37
My issues began on the 28th of January. The Transaction of Litecoin for doge should have taken maybe an hour or so according to their website. After 4 hours I emailed their support asking what was taking so long. Later that day I got an email saying my funds have been sent and everything should be done with. That was not the case. As it turns out I was given the doge at the exact rate they showed me when I first started the transaction. The problem with that being that in the near entire day between me getting the coin and requesting it, the price of doge had dropped by nearly half. In having given them around 500$ in litecoin, I received at the exact time of the transaction finally going through, only around half of that in doge. On their twitter they spoke on how they were giving doge at a loss in good faith with the customer and I of course replied to their tweets complaining that I had been completely shorted in the amount owed. They at this point told me to contact them through twitter DM's with my exchange ID. I had to wait an entire day to get anything back from them and another 3 days just to have them tell me my transaction had finished. Upon explaining the issue once again they told me they were extremely sorry and that I should contact their support through email. The informed me that it may take a while and should be resolved by the beginning of the following week. It is now Tuesday of the following week and there is still complete radio silence from their email support. The current date is the 9th of February, 12 days after the transaction began. They are either entirely incompetent or outright fraudulent and at this point I am leaning towards the latter. Utter embarrassment of an experience
Expand (7)
ChangeNow admin February 10, 2021 17:02
Hello, Sebastian!
We are terribly sorry for how long it took us to resolve this situation and for all the inconvenience you had to go through.
Our team has been experiencing a significant increase in the volume of incoming user requests recently. Unfortunately it led to delays in communication and overall processing speed.
We processed your exchange at the initial estimated rate, but we agree, that it was entirely our fault it took so long.
We want to make things right with you so we would like to offer you a 90% discount for your next exchange. We can send it to the email address you provided while creating this review.
Please let us know if this is okay or if you prefer a different way to receive it.
Thank you in advance!
ChangeNow admin February 15, 2021 13:23
Dear Sebastian,
We're sorry for the delays that you had to experience. In 1 hour, our Support Team is going to email you a link that contains a 90% fee discount for your next swap — please note that the discount will only be applied the first time you visit the link.
That's the least we can do to make things right by you after the inconvenience you had to experience during your swap.
We're now doing everything our best to make sure delays like this are never to happen again and to make your next ChangeNOW exchange an excellent one!
Sebastian Meehan February 15, 2021 17:13
While the 90% sounds nice I am still more concerned on finishing this transaction which has yet to be resolved. Ive still gotten no reply on my email and it has now been a grand total of 18 days since the initial transaction began.
ChangeNow admin February 15, 2021 17:42
Dear Sebastian,
The transaction in question (https://changenow.io/exchange/txs/dc28f9448789dc) was completed on 2021-01-29 at 23:30 UTC.
Our data shows that you've received the exact amount of DOGE that was shown to you as an 'Estimated Rate' on the ChangeNOW website before you started your exchange — therefore, we've performed our obligations as we fulfilled your exchange request in its entirety. It does sadden us to hear that the DOGE price change turned out to be not in your favor, but you received as much DOGE as we promised you would.
Still, we're very sorry for the delayed replies from our Support Team — that's why we've sent you a discount link for your next exchange if you were to give us another chance.
Sebastian Meehan February 15, 2021 17:54
Yeah unfortunately your eatimated rate for my estimated couple minute transaction which became nearly a day didnt work out. Hey at least you guys got an article written about you saying you were takng losses on the doge transactions because "its the right thing to do". Also quite happy it took over 2 weeks and multiple messages on a 3rd party aite to get the concrete answer. Dont worry about the 90% off I have 0 intention of using your service as it stands given just how easily it is to suddenly lose money on the off chance you guys have backend issues again
Sebastian Meehan February 15, 2021 19:57
Also worth saying that while you did honor the rate you didn't at all honor the time stated on the website but oh well. I guess that part doesn't exactly matter given I'm the one who lost the money. Hey at least you apparently had enough doge left over to run a giveaway of it on twitter but not enough to help here.
ChangeNow admin February 16, 2021 09:59
Dear Sebastian,
We're sorry that you were negatively affected by the delay in executing your exchange — please rest assured that we're now doing the best we can to eliminate the possibility of such issues ever happening again.
0
CommentRemove
Luck 107.189.10.* February 1, 2021 15:49
Thank you. I received a full DOGE refund. I know that the problem is not only with you, it is connected with many exchanges after a doge pump
Expand (1)
ChangeNow admin February 3, 2021 10:30
Hello, Luck!
We are very sorry about this situation and for all the inconvenience it caused. We are glad to know we were able to make things right with you :)
We will do everything we can to improve our service and all internal processes, so we are always ready for any crypto tsunami to come!
Thank you so much for your understanding and come back soon on ChangeNOW!
0
CommentRemove
Ahmed 37.126.12.* January 25, 2021 11:29
Bad exchange rate is changed after confirm and pay receive less then request
Expand (1)
ChangeNow admin January 28, 2021 11:57
Hello, Ahmed!
We are very sorry about the unhappy experience with our service.
We always do everything to provide you with the best rates available, but unfortunately we can't affect the market conditions.
During the Classic Rate exchange, each transaction may have its own unique exchange rate because of price fluctuations, market conditions, and network fees. The rate might change at any moment; as a result, you might receive more or less than you thought you would.
However, these risks might be avoided if you choose the Fixed Rate option. With the Fixed Rate we take all the risks and guarantee your safety from exchange rate fluctuations.
We hope for your understanding and will always be glad to see you back on ChangeNOW!
0
CommentRemove
Michael 2.58.194.* January 21, 2021 13:24
I made an exchange and the exchange was not completed. Support said the money would arrive in 10 hours. 10 hours passed and the money was not received.
Return my money!
Expand (1)
ChangeNow admin January 21, 2021 13:39
Hello, Michael!
We are very sorry for the unsatisfactory experience you've had with our service.
Your exchange failed due to a one-time technical bug and our team did everything to process your exchange as soon as possible, but unfortunately it still took time.
Your exchange was finished, here is the transaction hash:
https://blockchair.com/bitcoin/transaction/939861064890993c54489e95714a601377de6935a316b1c027deccf6a783d712?from=changenow
We will make sure to improve our service, so this never happens again.
We hope for your understanding and will always be happy to see you back on ChangeNOW!
Claim solved
3
CommentRemove
Amelia 185.183.107.* January 12, 2021 18:36
Thank you for being honest! I made an exchange from BTC to USDT. The exchange was without a fixed rate, so when Bitcoin went up sharply at the time of my exchange, I received more than expected. Thanks, dear!
Expand (1)
ChangeNow admin January 19, 2021 10:46
Hello, Amelia!
We're always trying to exceed the expectations of our users, and we're glad to have succeeded in that in your case :)
Hope to see you on ChangeNOW again soon!
0
CommentRemove
Masoud 163.172.163.* December 23, 2020 16:35
Hi Every one
I paid today for a little exchange from TRX to XTZ, after 1 day , it is in sending process..
no answer from Customer Support Chat ,
no answer from Customer Support Email...
no response, no money
Expand (3)
BestChange admin December 23, 2020 16:39
Hello!

We request the exchanger's administrator to respond to the user's complaint.

Best regards, BestChange administration.
ChangeNow admin December 23, 2020 20:51
Hello, Masoud!
We are very sorry for the delayed transaction and the inconvenience it caused you.
Recently our service has faced an increased amount of transactions and users' inquiries, which led to some transactions being delayed. But our team continues to work hard to process all stuck exchanges as soon as possible!
Your transaction has been finished, here is the hash: https://tzstats.com/onmmGPLMiHW6MqMaSDzDh6htRM388ygoM3Yibq8XYhRa8w1gfx2
We hope for your understanding and we will always be happy to see you back on ChangeNOW :)
Claim solved
Masoud December 24, 2020 12:37
Thanks to both of BestChange & ChangeNow.
My problem has been solved finally..
Best Regards
3
CommentRemove
Celip 66.70.178.* October 19, 2020 10:26
Hello. I paid for the application, wrote in those. support, received an answer that there was no confirmation yet and a link that displays these confirmations.
I went through it and saw that there was confirmation, then why did they give me an answer? I wrote that there is confirmation.
More than 12 hours passed, no response, no money
Expand (2)
ChangeNow admin October 19, 2020 11:52
Hello, Celip!
We're sorry that you had to experience such an issue. Can you please share an Exchange ID of your transaction? We'll be sure to help you as quickly as possible and keep you updated on any developments.
ChangeNow admin October 19, 2020 13:48
Dear Celip,
Most of the pending XMR transactions should be processed within the nearest hour. If you continue to experience any delays, kindly share your Exchange ID and we'll look into that right away. Thank you for your patience!
Claim solved
3
CommentRemove
Andrey 154.3.250.* October 19, 2020 08:33
Not use this service
i wait for little exchange 1 day
other service make exchange in 30 min
Expand (3)
ChangeNow admin October 19, 2020 12:12
Hello, Andrey!
The thing is, the entire Monero network is highly unstable due to a recent hardfork: that's why some XMR exchanges might take longer than usual to be finished. Our team is doing their best to process all the pending XMR transactions as quickly as possible.
We're terribly sorry that you had to experience such a delay and would like to offer you 200 NOW as compensation. Kindly share your ETH address to receive them, thanks in advance!
Claim solved
Andrey October 19, 2020 12:21
I just ask send me btc back and cancel exchange. You dudnt make it, and didnt want make it.
ChangeNow admin October 19, 2020 13:00
Dear Andrey,
Unfortunately, it's not currently possible to reverse this transaction, but we're doing our best to process it in the nearest possible time. Thank you for your patience during this process, we'll keep you updated on any developments.
3
CommentRemove
Green 185.220.101.* October 18, 2020 17:46
Sent bitcoins, the request is still pending. More than 8 hours have passed.
Expand (3)
ChangeNow admin October 18, 2020 20:11
Hello, Green!
Due to XMR hardfork, the entire Monero network has been highly unstable, causing the exchanges to take much longer time to be finished. Our team is working hard to process all exchanges as quickly as possible, but unfortunately, it still takes time.
We hope, that this situation will be resolved soon and the XMR network will be stable again! Thank you for understanding!
Green October 19, 2020 02:02
All right, the exchange is over.
Claim solved
ChangeNow admin October 19, 2020 11:21
We're glad to hear that your issue has already been solved, Green!
We're sorry that you had to deal with such an inconvenience, and would like to offer you 200 NOW Tokens as compensation. Please share your ETH address to receive them, and sorry for the delay once again.
3
CommentRemove
User 176.126.83.* October 6, 2020 13:32
I exchanged XRP for BTC at Atomic Wallet, ChangeNow is their exchanger. They blocked my exchange and told me to go through verification (Although the bestchange.com does not indicate that i need verify). I sent them the documents, but they don't do anything, they just keep my money illegally. I demand to return my XRP or give my BTC!
Expand (13)
ChangeNow admin October 6, 2020 13:56
Hello, dear customer!

We're sorry you've had such an experience on ChangeNOW and thank you for your cooperation! Unfortunately, your transaction has been put on hold due to an investigation on a case of illegal activity. We will do our best to make sure the investigation is resolved as soon as possible and will update the thread as soon as we have an update.

Thank you for your patience!
User October 6, 2020 14:10
l from the exchange, [adminstration of monitoring has deleted offensive words]
ChangeNow admin October 6, 2020 17:45
We're sorry you've found your experience on ChangeNOW unsatisfactory.
The initial address in your transaction has been marked as suspicious; there is an ongoing investigation with it involved. We are in touch with the police with regard to the process. Usually, it doesn't take more than a month for police requests to get to us - we will update you as soon as we get the requests. If you have any questions, don’t hesitate to reach out to support@changenow.io and we will keep you posted on the case as it progresses.

Thank you so much for your cooperation and patience.
User October 6, 2020 18:22
I understand correctly that if the police do not contact you within a month, you will unblock the exchange?
ChangeNow admin October 6, 2020 19:35
It is a possibility; we will keep you updated on all the proceeds on the case - all you need to do is reach out to support@changenow.io.
User October 6, 2020 19:36
Why should I write there?
User October 6, 2020 19:41
Show me some evidence that the police are investigating this case [adminstration of monitoring has deleted offensive words]
User October 6, 2020 19:45
Yes. Reply me to the previous message
User October 6, 2020 21:48
And why did you put my email on public display?
ChangeNow admin October 6, 2020 22:11
To answer your questions:

Unfortunately, we can't really show you the communication with law enforcement - that's confidential. However, our support team can keep in constant touch with you over the investigation proceeds.

As for the email - all the emails are already on display on all the reviews on BestChange, so we just reiterated the information that already was on public display. However, if you are uncomfortable with that, we can turn to BestChange's administration and remove it without any major problem.
User October 6, 2020 22:20
Yes, I do not want everyone to see my email, call the administrator to remove it from here. I will be waiting for information on my email
ChangeNow admin October 6, 2020 22:25
Thank you for the clarification!
We have reached out to BestChange to handle the situation with your email. Our support team will be in touch with you shortly. Thank you for your patience and understanding!
User October 14, 2020 14:11
My problem is still not resolved
0
CommentRemove
Steven 149.28.132.* June 16, 2020 20:47
Disappointed:(
I was not satisfied with the time
Expand (1)
ChangeNow admin June 16, 2020 21:09
Hello Steven,
We are very sorry to hear your transaction took longer than expected.
The exchange speed and service quality are our top priorities. Could you please provide us with your exchange ID here or contact us via support@changenow.io — we will do our best to sort out what happened with your order.
Thank you in advance!
0
CommentRemove
Bsv 85.208.3.* December 4, 2019 06:40
November 22, I exchanged more than 0,57 BSV through ChangeNOW. However, I noticed that with BSV the same amount in BCH was debited from my wallet. It turned out that my coins were not split.
Of course, this is my mistake and I immediately opened a ticket about this problem. Support responded very quickly and promised to return my BCH. They asked to confirm wallet for refund and said wait.
I waited day after day, but nothing happened. After my question on November 26, they reported that the refund would be within 24 hours. However, to this day nothing has happened. They only thank my patience for my questions and say that a little more time is needed.
Almost half a month has passed. And judging by the reviews, they are just wasting time in the hope that I will forget. Dear Bestchange, please help me.
Expand (9)
ChangeNow admin December 4, 2019 08:57
Hey there!

First of all, we would like to deeply apologize for the inconvenience that you're experiencing.

Unfortunately, out support team left out some crucial details – at the moment, we are experiencing a certain issue with importing unsplit wallets. We are working on fixing it ASAP.

The refund will indeed be provided as promised as soon as the bug is fixed. Once again, we deeply apologize and thank you for you patience!

ChangeNOW Team
Bsv December 4, 2019 09:56
ASAP - when exactly? What could be easier than simply transferring to my wallet BCH? All coins are under your control, I can’t cancel the payment and you know it. You can just transfer me BCH from your reserves and close this problem. Does your exchanger really have no 0.57 BCH?
You have been repeating for many days that you will transfer money as soon as possible, but this does not happen. I would really like to leave a good review, but unfortunately I have to renew claim.
ChangeNow admin December 4, 2019 16:50
Hello!

We deeply apologize about the situation. There's an issue with importing the unsplit funds. We are always asking our customers to check if the are sending unsplit coins before making the deposit – however, the delay is our mistake and we will fix it.
Our development department is working on it right now, we expect to return back to you in 24 hours.

ChangeNOW Team
BestChange admin December 6, 2019 11:29
Hello,

Tell us, please, at what stage is the user’s situation? When will the money be paid to him?

Best regards, BestChange administration.
ChangeNow admin December 6, 2019 15:01
Hello!

We deeply apologize for the delay. Our development team is working on your case – your funds are safe! We will contact you on Tuesday (or earlier!) with the refund ETA.
Thank you for your patience!

ChangeNOW Team
Bsv December 10, 2019 22:42
So, Tuesday is already over. This is the third time you set a deadline and forget about it. Is your exchanger a scam?
BestChange admin December 11, 2019 04:39
Hello!

A request for the administrator of the exchanger to respond to this complaint from the user.

Best regards, BestChange administration.
ChangeNow admin December 11, 2019 13:45
Hello!

We deeply apologize for the delay. We have succesfull restored your funds and provided the refund. Here's the hash: https://blockchair.com/bitcoin-cash/transaction/7545b33137b208ba3e1b90dd5909dae2e915f2e01f400a6b3ba704b7f97f080f
Once again, thank you for your patience!

ChangeNOW Team
Bsv December 11, 2019 17:50
Problem solved. Many thanks to the exchanger and BestChange admin.
0
CommentRemove
Paul 194.34.132.* August 2, 2019 10:15
I have come to tell about the discrepancy between the displayed here and the real on the website. But I see I'm not the first.
I was seeking to exchange XRP to LTC. My friend recommended Changenow to me. I came here, saw the rate at level of 319.0224 XRP to 1 LTC. But on the website it turned out to be I'll have only 0.998 LTC. I don't know how it works but the rate displayed here is fake.
ID is 521fa4cbadbd2c
Expand (1)
ChangeNow admin August 2, 2019 11:17
Hello, Paul!

There has been a minor bug in our exported rates file. It has been located and fixed, new rates should arrive some time tomorrow.
Best regards,

ChangeNOW Team
Claim solved
3
CommentRemove
Mike 5.62.20.* July 26, 2019 14:58
I checked the rate here on Bestchange and it was 45.8264 ETH to 1 BTC. But once I initiated the exchange on your website the system displayed I will recieve 0.987. I don't know how you guys work with that but it's actually a deceive.
Expand (4)
BestChange admin July 26, 2019 15:32
Hello!

A request for the administrator of the exchanger to respond to this complaint from the user.

Best regards, BestChange administration.
ChangeNow admin July 29, 2019 10:19
Hello, Mike!

Thank you for the valuable feedback.
There has been a minor bug with our exported rates file. It has been addressed; the rates should match now. Feel free to check us out again!

Best regards,
ChangeNOW team
Claim solved
Mike July 29, 2019 12:17
Lol I decided to check if it's true, but nothing changed. I'm still getting 0.987BTC instead of 1BTC if I type in the amount you display here. Transaction ID: 973489b8e61609
Claim renewed
ChangeNow admin August 2, 2019 11:17
Mike,

There has been a discrepancy in our exported rates file. It has been located and fixed; the new, final rates should arrive some time tomorrow.
Best regards,

ChangeNOW Team
Claim solved
3
CommentRemove
Abas 45.56.160.* July 23, 2019 09:02
My 1st experience with this exchange was awesome
Expand (1)
ChangeNow admin September 19, 2025 14:44
Hello Abas!

We’re thrilled to hear your first exchange with us went so well. It’s wonderful to know we could make a positive impression from the start.
We look forward to being your trusted choice for many more swaps ahead!
0
CommentRemove
Jam Rottelinger 185.53.128.* June 24, 2019 16:21
You guys have the way too big discrepancy. Ex: on BestChange you give 2.27... LTC for 1 ETH and on your website it is only 2.22...LTC. Secondly - when I click on your exchange page link on Ethereum-to-Litecoin BestChange page - it redirects me to ETH-to-BTC page and I need to double input all the information - it is not convenient at all.
Please fix your rates!
Expand (1)
ChangeNow admin July 24, 2019 10:26
Hey Jam Rottelinger,

Thank you for the valuable feedback. We have fixed the problem with the rate discrepancy in close cooperation with BestChange and at this point, the link situation has also been fixed.
Hope to see you again on our service!

Best regards,
ChangeNOW team
Claim solved
3
CommentRemove
Ivan 176.61.243.* June 20, 2019 10:07
Fast, trustworthy crypto exchanger. Has great support too.
Expand (1)
ChangeNow admin September 19, 2025 14:44
Hi Ivan!

Thank you for your kind words. We’re glad to know you found our service both fast and reliable, and that our support team made a good impression. Your feedback motivates us to keep providing a service you can trust.
We’ll be happy to assist you again anytime!
0
CommentRemove
Jinge 46.165.245.* April 30, 2019 14:36
Changenow is honest, they keeps his word! Recommend to everyone!
Expand (1)
ChangeNow admin September 19, 2025 14:43
Hi Jinge!

Thank you for your wonderful feedback. We’re glad you found our service honest and reliable — it means a lot to us. Your recommendation inspires us to keep delivering exchanges you can fully trust.
We’ll be happy to assist you anytime!
0
CommentRemove
11 pages: 965431

ChangeNow exchanger's most popular directions for the last 30 days:

Expand (18)



001K 1-Online 111Obmen 1654Exchange 1Mile 1Million 1tab 1WM 24BestEx 24Exchange 24ExPay 24Obmin 24PayBank 24Zone 2rbina 365Cash 365Exchanger 4ange 4Money 50Cents 60sek 7Money 7Pay 818Finance 99Francs AbcObmen Air-Buy AjuBit AlfaBit Alfacash AllCash AllMoney AllTop Almazex AlpinaEx AlteWay AltinBit AltSwap Ant AnyExchange AppBit Arbuz ArmChange AtChange AtPayz AuraLegal AvanChange AVPay Aztec-Gold BaksMan Banka Bankcomat Bankir BarskiyDvorObmen BarterHub BelkaPay Best-Obmen BestKurs24 BetaTransfer BigBank Binance Bit-Exchange Bit100k BitBerry BitBox Bitcoin-Armenia Bitcoin24SU BitcoinBox BitcoinObmennik BitcoinVN Bitfinex BitFlaming BitFm BitKit Bitmore Bitok777 BitokAi BitStamp BitWorld Bixter BizOn BlaBlaMoney BlazarexSwap Brabus BroExchange BroGuru BTC-Obmennik BTC-Volga BTC24pro BTC2Pay BtcBit BtcChange24 BTCDeal BTCRotor BTCSale BTCWorm BucksBunny BuhtaObmena BulldogExchange Buy-Bitcoin Buycoin BuyCrypt Cash-Bit Cash2Pay CashBox CashFlow CashRocket CatChange Cerber Cexio ChangeBTC ChangeCoins Changee ChangeHero Changelly ChangeNow ChangeProject Changer4u ChangerClub Char ChBy ChinaitechPay City-Exchange CityBit Clean-Exchange ClickPay Coin-Bank Coin24 CoinBase CoinBlinker CoinCat CoinChanger CoinClick CoinCraddle CoinDrop Coine-Market CoinFusionOne Coinfy CoinPayMaster CoinsBar CoinsBlack CoinShop24 CoinStart CoinTok Coinumm Convertex24 CoolCoin CosmoChanger Cross-Market Crybex Crypcie Crypik Crypocto Crypster Crypt-On Crypto-Dom Crypto-Polis Crypto-Store Crypto-Trans Crypto007 CryptoBar CryptoBarMen CryptoBox CryptoChicken Cryptofiat CryptoGin Cryptohub Cryptojet CryptoKarma CryptoLavka Cryptologic Cryptomat CryptoObmen CryptoPay24 CryptoRoyal CryptoStrix CryptoSwap365 CryptoVortex CryptoWolves CryptoXchange Crystal-Trade CrystalMoney CyberBTC D-Obmen DeltaChanger Device DigiChanger DoubleSwap Drakkar DualCoin Dubai-Tether Dvizh Dzengi E-Scrooge EasyBit EasyBusy EasySwap eBitok eBTCpro ECashExpert Edinorog EExchanger EezyCash El-Change Elibrax EliteObmen Enter-Change EpiChange EuroBit Ex-Bank Ex-Money ExBit ExCenter ExchangeExpress ExchangeForMe ExchangeMafia ExchangeX Exdex ExHub ExObmin Expa24 ExWallets Exway ExWell ExWhite ExWm FaceExchange FastChange FastEx FastWM Ferma Fiatex FinchPay Finex24 First-BTC FixedFloat FlashCash FlashObmen Flexy69 FloatChange Fly-Pay FlyMoney FlyObmen FreeChange Fury-Exchange Galaxy-Coin GeeExchange GeekChange Gemini Global-Ex Go-Go GoExme GoldenGate GramBit GreenBit GrumBot HamsterBit HASchange HiExchange HitBTC HodlBase HotExchange HTX IChangeOne IconFinance ImExchanger InkognitoSwap InsideExchange InstaCrypt InstantExchangers Intercontinental Itez Izi IziBTC JarvisExchange JetMonet JohnnyDo Kassa KeysTop Kingex KingsExchange Kraken KryptoSwap Kupitman Kursov24 KZ007 LasloBit LemonchikCash LeoExchanger LetsChange LetsExchange LetsGo LetsPay LidosExchange LigaBTC LightObmen LionChange Lionex Local-Pay LovanPay LuckyChange MafinCash Magnatus Mario MarketCoin MasonEx MasterChange MChanger Menyala Metka Mine MisterBit Mitninskii Monease Moneta365 Monetkins Money-Change Money-Office MoneyCame MoneyMate MoneyMix MoneyRoll MoonLight More-Ex Moscoin MrMoney MultiKassa MultiVal MultiXchange MyInvestStory N-Change N-Obmen Nadex NafaChange NewLine NextBit NextCoin NiceObmen NicexChanger Nimlab NordChange NorthCapital NovaChange O-Paxum Obama Obmen24 ObmenAT ObmenAT24 ObmenLite24 ObmenMoney Obmennik-UZ ObmenoFF ObmenOne ObminMe OkPays OKX OneMoment OnlineNaira OofChanger OpenChange P1exchange PandPay Papa-Change Paspar Payex24 PayExchanger PayGet PayMarket Paynoom Paynote PayStore Perfect-Change Pkr2Dollar Platov Pocket-Exchange PocketBank Poloniex PoneyMoney PoTeme PremierCash Prism ProstovCash ProtonPlus PureChange Quantex R-Obmen R2Exchange Rabbit Rapid-Obmen RavenChange Razmen Receive-Money Revbit Rex RoyalCash Ru-Bas Ru-Change SafuExchange SaintExchange Sapfirex Satoshi SBS SectorMoney SecuredChange SecureShift Sellver SendNow SF-Changer ShapeBTC SharksExchange Sharky SimpleSwap SmartMoney Sona Sova SpbWMCasher Staff-Obmen StreamX Strela Sunduk SuperChange Swap-Line SwapCoin SwapGate Swappix SwapsApp SwapsCenter Swapter Swapuz Swex Swop Tasty-Changer TheChange TheGrail TJSpay Tochka24 TokenTrade Top-Exchange TopCash TradeToCash Transfer24 Treddr Tsunami Tuco UAchanger Ukr-Obmen UkrExchange UltraChange UmaPay UniCash UnioChange ValutaExchange Vapsy Vilcov VN-Exchange Vobmenka W-Box WayBit WeDoExchange WestChange Wirebit WMChanger WmMoney WMStream Worldex WswOne WTC-Ex WxMoney X-Capital X-Obmen X-Pay XbitMoney Xchainger Xchange XChangic Xenex Xgram YaObmen YChanger YoBit YoChange