Negative review.
To anyone who decides on his own risk to use this exchanger: double check rates on the site. Even triple check. Rates shown at bestchange.com are not even close to rates on the exchange site. For example on pair ETC classic -> USDT the rate shown at bestchange is 17.514414, while at the exchange they have 16.61002 rate.
I have reported about this problem to changenow support, 12 hours passed, and they did completely nothing.
For me — too many red flags to not consider this exchange as *** project.

Good evening, yesterday I changed coins, coins came to me from the mixer, I used this exchanger, I do not have a high aml, they requested kyc verification, I refused, referring to their rules with which I agreed before the exchange, where point 3.8.2 says that if the client does not want to disclose his identity and pass this after checking, funds are returned to his wallet, so I ask you to facilitate the refund, thank you.

Ich hab den Support von ChangeNOW mit der Bitte um Hilfe angeschrieben und hab innerhalb weniger Minuten sofort Antwort bekommen und es wurde mir sehr effizient weitergeholfen! Ich danke dem Support Team fr Ihre Hilfe!

I made an exchange for $20,000 and since the transaction hasn't been completed for hours, I contacted live support. They told me that the transaction was being reviewed by the legal department and that I needed to complete the KYC step.

I sent them all the documents and KYC documents. I sent everything they asked for and they never responded. I can't reach them. Live support says they don't have any information on these issues. The email address they gave me hasn't responded to emails for 48 days. They are stalling me and trying not to give me this money. KYC shouldn't take this long.

Txs ID: ***.

I made a mistake and sent a coin to the wrong network.
Anthony reviewed the transaction which had already completed and gave me information about how to get it back through setting up a wallet on the right network. He didn't have details, but patiently answered my questions enough that I was able to research and gain access to the coins I purchased.

Today i was making exchange 9 eth to btc, Transaction was completed but orders status says waing for deposit
after i contacted support, i was given answer that i need to pass KYC in order to complete exchange
I dont feel comfortable in sending my PII to anyone, thats not how crypto suppose to works. So, based on TOS
https://changenow.io/faq/kyc-aml-procedure
quote:
"In case a client doesn’t wish to disclose their identity for certain reasons and refuses to provide the documents, the KYC/AML procedure is considered failed and the deposited funds are then refunded to the address (or addresses) the deposit was made from, subtracting the network fees, within 24 hours. Then, ChangeNOW reserves the right to blacklist this address (or addresses), thus rendering it (or them) non-eligible for making deposits on the service."

i refused, than support informed me: "(14:37:53) Kate: I'm afraid a refund is not possible at the moment. Our compliance team will need to check this case, a KYC would help with that."

is this a ***? why changenow bending its own rules? i was making exchange through atomic wallet, never even was informed that money being sent to service that can do such things like making rules on the fly

i have support ticket and order number if needed. just want to bring attention to this horrible issue, perhaps you will never see your money again if using them!

Hello everyone.
I don't know why the rate that changenow offers on the bestchange website is so different from the rate that changenow actually offers.
I hope both sites fix this problem.

Holding my funds until the exchange rate changed in a very unfavorable direction.
Several times I confirmed the exchange with support, but after a few minutes they came back with the same question: "We need your confirmation..".
After that, the exchange became unprofitable for me and it took several hours to get the money back.

ChangeNOW.io impressed me with its service performance today. Despite an oversight on my part with the transaction memo field leading to my funds being stuck at SimpleSwap, their online support was remarkably patient and effective in resolving the issue. Overall, their service is extremely reliable and notably fast. Big thanks to Andrew, the online agent who made it happen.

I exchanged ripple with them on the exchanger, they just banned my exchange and demand verification. I do not wish to reveal my identity according to my criteria and want to use these rules CHANGENOW
In case a client doesn’t wish to disclose their identity for certain reasons and refuses to provide the documents, the KYC/AML procedure is considered failed and the deposited funds are then refunded to the address (or addresses) the deposit was made from, subtracting the network fees, within 24 hours. Then, ChangeNOW reserves the right to blacklist this address (or addresses), thus rendering it (or them) non-eligible for making deposits on the service. After I asked for my funds to be returned, they said that within 7 working days there will be a response, but more than 7 days have passed and I still have not received a response.

Good afternoon, we created an exchange request id ***, provided verification several times, funds have been withheld since December, support does not contact. In order to return the deposit, they simply hold the transfer. We also made a second exchange request id 42g619pssy5fu17e, provided verification, funds are being held, I ask that support take some action to resolve my situation, either return the crypto to the wallet from which we sent, or complete the verification and conduct the exchange.

This is a *** trading platform.
It advertises fast exchange, but freezes my assets due to AML/KYC and tells me that it will be processed within 7 days. 7 days is a long time, isn't it? How many 7 days are there in life?
After reading other reviews, I found that some people didn't receive a refund even for 7 months.
I believe that this kind of company will be eliminated sooner or later. How can such a snail-like working speed compete with Binance and shapeshift?
They should refund my assets within 24 hours instead of taking 7 days to sleep.
Looking at the comments on bitcointalk, reddit, trustpilot and other websites, I found that they have a lot of negative reviews. I regret not investigating them before using their services.
In addition, their entity is in the Netherlands? *** I am considering applying for the Russian Federal Bureau of Investigation to intervene and catch these *** back to Russia, and***

It said that USDC(ARB) -> Solana direction is automatic on your website. I'm waiting for 8+ hours for my order to be completed. Status is still "Awaiting deposit". But I sent them in chat links that transaction is finished on the blockchain. Support is ignoring me.

I initiated an exchange of fiat to ETH (base network) 5 days ago. Using simplex as the exchanger through ChangeNOW. I had accidentally put the wrong receiver address in the transaction, putting in a smart contract address instead. Upon realising I reached out to the support team who told me that as it was a smart contract address the exchange won’t go through (which was a big relief). Within about 20 minutes of the transaction taking place I informed the ChangeNOW team of the wallet address that I meant to send it to.

I have reached out to them through email, live chat and even through the community telegram. They told me that they will be verifying that I am the owner of the transaction and asked for a bunch of information on day 2. I sent that information through to them immediately, and now I have been left in limbo. Being told that this is a complex case and is being dealt with internally. I am grateful that the transfer didn’t go through to the smart contract and that ChangeNOW has these policies in place. However it has now been 5 days with no ETA as to when I will be sent my funds. I was told that the team have reached out to simplex and are awaiting an update, however when I spoke to simplex this morning they said that they could not locate any such correspondence from ChangeNOW. Which has left me questioning what is being done in the backend.

While the customer service team is prompt at responding it feels like nothing is being done in the backend. They keep saying they will update me with but I am not told anything unless I prompt it first. I have used ChangeNOW multiple times in the past with no issue, however when an issue such as this has taken place I feel like nothing is being done to rectify it. It is quite a large transfer for me and this lack of communication and ETA has truly devastating to my mental health. I take responsibility for my error in this, however I have verified through both ChangeNOW and simplex that the fiat was exchanged and the crypto is now sitting with ChangeNOW. I’m not understanding why it takes this many days to just send that crypto to the wallet that I specify. I hope that this gets rectified ASAP and that the team are more transparent with progress rather than keeping things behind closed curtains.

I will make an update to this review with the progress as it comes through. Til then I’d say ChangeNOW front end customer service is quick to respond however the back end take way too long to fix issues that realistically should not take this long. I was an advocate for ChangeNOW amongst friends and family in the past but will have to be more weary to recommend the service in the future. I look forward to hearing back and getting this issue fixed ASAP.

This exchange now answer Support. And not back my money 1.5 hour.

I found this horrible service on swapzone. I created an exchange DASH — XMR for 500$ it's been more than 24 hours and I still haven't received my coins on my wallet + they ignore my messages in the support chat and don't want to make a refund of my DASH and don't send XMR. I do not recommend anyone to use this poor service. No matter what they say about my experience. Never use this service if you need coins urgently like me. I lost 2 days of my life because of them. While I was writing this review they told me that they will make a refund in 12 hours and in the end I spent more than 40 hours dealing with them and getting my money back!. NEVER use this service.

Exchanger not exchang my money and dont answer me.

Hello,

I wanted to transfer BTC to XMR but my exchange is stuck on "Confirming'. Can you help me?

Today I converted 0.011 Ethereum to 145 Tron. I sent Ethereum. But after several hours of support, he asks me for KYC. They know that I am from Iran. They know I can't do KYC. I always convert Ethereum on this site. But this time he is asking me for KYC. They should have raised this issue before ordering. This is like ***. wait friends Wait and see if they will pay me or not!

Great service. Super fast swap in three minutes.

Why did you say you have refunded my money, but the refund was sent to an unfamiliar address instead of the original address?

Created an exchange 3 days ago. Have swapped many times before and this is the first time I've encountered the swap being frozen. First I exchanged BTC, the exchange was frozen and asked to go through KYC. Gave a link, went through the whole KYC procedure and at the same time made another SOL exchange. After passing KYC for more than two days the post office has not responded. In chat every time they ask to wait more, they say that “such cases take more time to resolve”. The money is frozen, I fulfilled the verification requirements of the exchanger at once, but I have to wait more than three days for my money to be returned to me. The guys are in no hurry at all.

Weldone changeNow,
You're doing a great job.
Keep it up.

Did so many exchange with you and it was executed within the shorty possible time at very competitive exchange rate.

My order *** Order *** I have provided all the information and KYC verification. It has been almost a month, but I still have not received any response. I want to return my funds. I have fully cooperated with all your operations. Why don't you return them to me? You can choose not to deal with it, you can delete my comments, don't think you can cover the sky with one hand.

Funds have not been received for a long time, I contacted support, asked to undergo verification. I passed verification and was asked to undergo some other verification. I explained where my cryptocurrency came from, but as a result, they wrote to me that they would respond within 2 days. I want to get my money back. I do not recommend the service.

So bad quality of work.

Hello customer service, I have successfully obtained kyc certification, when can I return my assets.

Worthless exchanger — can freeze funds if they feel like it.

This exchanger froze funds without any reason.
Their rules state that you can refuse the KYC procedure and the funds will be returned within 24 hours. Also in their rules it is indicated that KYC is valid for 3 days and the client can refuse the procedure and request a refund to the wallet during the exchange and complete it.

Support interferes with their own rules and tries to dictate their own rules. Namely to say that allegedly the funds are suspected of something and they will not return them for an indefinite period of time. Namely they withhold my funds and refuse to return them ignoring their own rules.

I’ve used ChangeNOW a few times for both small and larger exchanges. Everything worked smoothly without any issues. The process is straightforward, and I didn’t run into any surprises. Overall, pretty reliable!

I tried to exchange etherium for waves, it's been more than 6 hours, operators are constantly misleading and changing the amount of time, they still haven't sent me anything!