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ChangeNow exchanger
Go to the ChangeNow site
Information from the exchanger administration
ChangeNOW: Fast, Limitless, Non-Custodial.
Leave feedback about the exchanger
Who We Are: We are a leading non-custodial exchange service built for privacy and speed. We believe in financial freedom, which is why we never store your funds or require registration. What We Offer: Access to 1500+ cryptocurrencies with absolutely no exchange limits. Buy crypto directly with your Visa or Mastercard or swap assets instantly at the best market rates. How We Work: We prioritize security and simplicity. Just choose your pair, send your deposit, and receive your coins: most swaps take under 2 minutes. No hidden fees, no custodial risks. Enjoy all the benefits: 1. 1500+ Assets: A massive selection of coins at your fingertips. 2. Zero Limits: Exchange any amount, from tiny to massive, instantly. 3. Fiat-to-Crypto: Purchase assets directly with Visa or MasterCard. 4. 24/7 Ready to help: Whenever you need it. Anytime, anywhere. Contact us: 24/7 support: [email protected] Press and partnership requests: [email protected] Telegram chat: https://t.me/changeNOW_chat Other exchangers
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| Status: | active | Reviews: | 291 | ||
| Age: | 8 years 9 months | Financial claims: | 071 | ||
| On BestChange: | 7 years 9 months | Exchange rates: | 1 255 | ||
| Country: |  |
Reserve: | $123 064 679 | ||
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When creating a financial claim, please make sure that the exchange regulations specified on the website ChangeNow have been violated and that you haven't received funds for the order. Please note that the claim may be turned down in the following cases:
Be sure to indicate the exchange order number. It will help the ChangeNow administrator resolve the problem more quickly. If you didn't like the ChangeNow's service and want to write about it, use the Comment review type. |
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Add a comment:
| Bigz |  |
168.167.81.* | February 18, 2024 13:48 |
Issue has been successfully resolved by the exchanger's administration
Greetings
I have exchanged crypto tokens for beam tokens. The exchange status has been stuck on sending to you for almost 24hrs. The support team has basically stopped responding to.my emalls after saying the matter would be resolved in 10hrs. This is very distressing to say the least and from reading the threads below this is a common occurance.
Please kindly assist and expedite the matter with your support team. The service given so far is very substandard.
I have exchanged crypto tokens for beam tokens. The exchange status has been stuck on sending to you for almost 24hrs. The support team has basically stopped responding to.my emalls after saying the matter would be resolved in 10hrs. This is very distressing to say the least and from reading the threads below this is a common occurance.
Please kindly assist and expedite the matter with your support team. The service given so far is very substandard.
| ChangeNow admin | February 18, 2024 14:12 |
Hello Bigz,
We apologize for the inconvenience and frustration caused by the delay in your exchange. We understand how important it is for you to receive your BEAM tokens as soon as possible.
The reason for the delay is that our liquidity provider is experiencing some technical issues that are affecting the processing of transactions. This is a rare and unexpected situation that is beyond our control. We are actively working to resolve the issue and find an alternative solution as soon as possible.
We appreciate your patience and cooperation in this matter. We assure you that your exchange will be completed as soon as the issue is fixed. We will keep you updated on the status of your exchange via email.
Thank you for choosing our crypto exchange service. We value your trust and feedback.
We apologize for the inconvenience and frustration caused by the delay in your exchange. We understand how important it is for you to receive your BEAM tokens as soon as possible.
The reason for the delay is that our liquidity provider is experiencing some technical issues that are affecting the processing of transactions. This is a rare and unexpected situation that is beyond our control. We are actively working to resolve the issue and find an alternative solution as soon as possible.
We appreciate your patience and cooperation in this matter. We assure you that your exchange will be completed as soon as the issue is fixed. We will keep you updated on the status of your exchange via email.
Thank you for choosing our crypto exchange service. We value your trust and feedback.
| Bigz | February 18, 2024 14:49 |
Thank you i look forward to receiving the beam shown in the exchange explorer since exchange is shown to be completed and just awaiting to be sent. I trust that all shall be in order.
| ChangeNow admin | February 18, 2024 14:54 |
Bigz, thank you for your understanding. We will send you a confirmation email once we complete the BEAM payout.
| Bigz | February 19, 2024 11:11 |
Greetings Admin
I am making a follow up on my case i still havent received my beam tokens.
I am making a follow up on my case i still havent received my beam tokens.
| ChangeNow admin | February 19, 2024 11:32 |
Bigz, thank you for waiting.
Firstly, we would like to extend our sincerest apologies for the delay. We understand how crucial timely responses and actions are in the crypto world, and we deeply regret the inconvenience this has caused you.
We wanted to assure you that your exchange will be processed. Our team is working on your exchange and we will try to complete it as soon as possible.
Once again, thank you for your patience, and we apologize for any inconvenience caused. We will notify you as soon as the exchange is complete.
Firstly, we would like to extend our sincerest apologies for the delay. We understand how crucial timely responses and actions are in the crypto world, and we deeply regret the inconvenience this has caused you.
We wanted to assure you that your exchange will be processed. Our team is working on your exchange and we will try to complete it as soon as possible.
Once again, thank you for your patience, and we apologize for any inconvenience caused. We will notify you as soon as the exchange is complete.
| Bigz | February 19, 2024 16:55 |
Greetings i have received my beam tokens thank you for the assistance.
| ChangeNow admin | September 3, 2025 10:42 |
Hello, Bigz!
We’re glad to hear that you’ve received your BEAM tokens. Thank you for your patience and understanding during the delay — we truly appreciate it.
If you have any questions or need assistance with future exchanges, our team is always here to help.
We’re glad to hear that you’ve received your BEAM tokens. Thank you for your patience and understanding during the delay — we truly appreciate it.
If you have any questions or need assistance with future exchanges, our team is always here to help.
CommentRemove
| Aleksandr |  |
84.54.71.* | March 14, 2024 17:21 |
Personal data was removed by the monitor's administration
Issue has been successfully resolved by the exchanger's administration
Something strange with this service today. I am trying to exchange BTC to LOOKS, and i can't get LOOKS more than 5 hours. Tech support widget not working, so i even can't get info about situation, so that's why i am here. Transaction ID is: ***.
| ChangeNow admin | March 14, 2024 21:40 |
Hello Aleksandr,
Thank you for taking the time to leave a review, and please contact us by e-mail ([email protected]) or via the ticket system (https://support.changenow.io/hc/en-us/requests/new) if any further difficulties arise.
We would like to apologize for the long wait and delay sincerely!
At the moment, your exchange is finished. Here is the hash: https://etherscan.io/tx/0xbbf5824466ef77ce5960ed807a97215e781fe793fb828d69099ef0be0aab5605
Once again, we sincerely apologize for the inconvenience and would like to thank you for your patience and understanding!
Thank you for taking the time to leave a review, and please contact us by e-mail ([email protected]) or via the ticket system (https://support.changenow.io/hc/en-us/requests/new) if any further difficulties arise.
We would like to apologize for the long wait and delay sincerely!
At the moment, your exchange is finished. Here is the hash: https://etherscan.io/tx/0xbbf5824466ef77ce5960ed807a97215e781fe793fb828d69099ef0be0aab5605
Once again, we sincerely apologize for the inconvenience and would like to thank you for your patience and understanding!
Claim solved
| Aleksandr | March 15, 2024 06:05 |
Thank you, LOOKS was received.
| ChangeNow admin | September 3, 2025 10:38 |
Hello, Aleksandr!
We’re glad to hear that you received your LOOKS tokens. Thank you for your patience during the process — we appreciate your understanding and cooperation!
If you have any questions or need assistance with future exchanges, our team is always here to help.
We’re glad to hear that you received your LOOKS tokens. Thank you for your patience during the process — we appreciate your understanding and cooperation!
If you have any questions or need assistance with future exchanges, our team is always here to help.
CommentRemove
| Ngsxfeq |  |
45.141.215.* | February 1, 2024 22:42 |
The AML case arose due to high-risk markers in the assets that the user had sent
KYC is required
The claim's status has been changed to neutral by the monitor's administration
I welcome everyone. I will be very happy if you read my review to the end. Here I will describe my experience using this site.
To begin with, I'll tell you about my problem. I wanted to transfer my funds from one cryptocurrency to another (neither in fiat, nor to a bank card). I use various investment sites and usually conquer a new wallet for each investment. A deal was made more than a year ago using OTC or P2P on this wallet. I honestly can’t remember or find or show where this deal was made simply because it was a year ago. I have no dialogues or screenshots of this trade. After creating an order on the Changenow website, I transferred my money to the specified wallet after which the progress of the transaction (as I understand it, they automatically indicate this) was changed to the "exchange of funds" (something like this) and froze. I wrote in the online chat on the site and they told me that I should write them by email. I tried to explain to them that I use work email and I can’t write from it that I have no personal mail for such cases.
From this moment I will add my thoughts and ask me to understand. I received one and the same message in online chat in which it was said that I should write to them by mail. Why is this chat created? Why can't a client help in this chat? Why should I write to you by email if you answer me right now in this chat and I am ready to solve the problem in this chat? I found some site for registering mail and registered there new mail specially for this. I wrote to them and received an answer that KYC should go on the website of their partners. Due to my work and working schedule, I could not immediately answer and apparently the site on which I registered the mail simply deleted my account. This is my problem and I admit it.
Then I created another mail and wrote on January 4 again with the message that I refuse to pass KYC and ask to return my funds to my wallet. Their rules on their site say: In case a client doesn’t wish to disclose their identity for certain reasons and refuses to provide the documents, the KYC/AML procedure is considered failed and the deposited funds are then refunded to the address (or addresses) the deposit was made from, subtracting the network fees, within 24 hours (I copied this). And they answer me that they requested KYC by mistake. They wrote to me for the first mail about this. The fact that I lost access to her is my fault. And I need to go through the AML procedure. I have to talk about these funds. I wrote everything that I remember and began to look for screenshots and any additional information but could not find and immediately mentioned that (trade with these funds was completed more than a year ago). Then they began their "investigation".
If you think that my problem is resolved, then you are mistaken. Every time after January 4, I wrote to them myself. Each time I received a message that their investigation is ongoing. Each time I was answered that I needed to wait for the responsible member Compliance Team. They do not work on weekends. They finish working until the US trading session closes. The end of my patience was the case of January 31 when they wrote to me at 6:03 pm and I answered at 6:10 pm. And no one answered me again. I wrote to them in a couple of hours and they told me “A member of our compliance team will respond to you within 1 business day”. Again. The client should wait until this responsible member answers me. Most of the time I just waited for answers although their site produces exchanges all the time and seven days a week. Soon they began to answer me at the end of their working day so that I was waiting for the answer "1 business day". They answered the same thing for a month and said that they were conducting their investigation. Today they again asked me to provide screenshots or something else to speed up work. We started with this. A month has passed. I said that I have nothing in my first messages.
In conclusion, I want to say that their responsible members do not do their job. They do not help you. They just don't want to help you. They do not care about you and your money. If you have a problem, most likely you will wait for 1-3 business days at best because support is not from compliance team just write that you must wait. It turned out that I do not have the opportunity to provide the screenshot they need. They cannot continue the exchange and cannot return the funds to my wallet. This is a situation without exit. I talked politely with them and wrote not so often to answer me for several days or not to answer at all (as is happening now). Today I answered their message within an hour and did not receive feedback. Their support works as it is convenient for themselves and does not want to help. Thank you for reading my review. I hope you never have a situation like mine. Because none of them will help you. I've been waiting for a month and my money is still with them. I hope this is all over.
To begin with, I'll tell you about my problem. I wanted to transfer my funds from one cryptocurrency to another (neither in fiat, nor to a bank card). I use various investment sites and usually conquer a new wallet for each investment. A deal was made more than a year ago using OTC or P2P on this wallet. I honestly can’t remember or find or show where this deal was made simply because it was a year ago. I have no dialogues or screenshots of this trade. After creating an order on the Changenow website, I transferred my money to the specified wallet after which the progress of the transaction (as I understand it, they automatically indicate this) was changed to the "exchange of funds" (something like this) and froze. I wrote in the online chat on the site and they told me that I should write them by email. I tried to explain to them that I use work email and I can’t write from it that I have no personal mail for such cases.
From this moment I will add my thoughts and ask me to understand. I received one and the same message in online chat in which it was said that I should write to them by mail. Why is this chat created? Why can't a client help in this chat? Why should I write to you by email if you answer me right now in this chat and I am ready to solve the problem in this chat? I found some site for registering mail and registered there new mail specially for this. I wrote to them and received an answer that KYC should go on the website of their partners. Due to my work and working schedule, I could not immediately answer and apparently the site on which I registered the mail simply deleted my account. This is my problem and I admit it.
Then I created another mail and wrote on January 4 again with the message that I refuse to pass KYC and ask to return my funds to my wallet. Their rules on their site say: In case a client doesn’t wish to disclose their identity for certain reasons and refuses to provide the documents, the KYC/AML procedure is considered failed and the deposited funds are then refunded to the address (or addresses) the deposit was made from, subtracting the network fees, within 24 hours (I copied this). And they answer me that they requested KYC by mistake. They wrote to me for the first mail about this. The fact that I lost access to her is my fault. And I need to go through the AML procedure. I have to talk about these funds. I wrote everything that I remember and began to look for screenshots and any additional information but could not find and immediately mentioned that (trade with these funds was completed more than a year ago). Then they began their "investigation".
If you think that my problem is resolved, then you are mistaken. Every time after January 4, I wrote to them myself. Each time I received a message that their investigation is ongoing. Each time I was answered that I needed to wait for the responsible member Compliance Team. They do not work on weekends. They finish working until the US trading session closes. The end of my patience was the case of January 31 when they wrote to me at 6:03 pm and I answered at 6:10 pm. And no one answered me again. I wrote to them in a couple of hours and they told me “A member of our compliance team will respond to you within 1 business day”. Again. The client should wait until this responsible member answers me. Most of the time I just waited for answers although their site produces exchanges all the time and seven days a week. Soon they began to answer me at the end of their working day so that I was waiting for the answer "1 business day". They answered the same thing for a month and said that they were conducting their investigation. Today they again asked me to provide screenshots or something else to speed up work. We started with this. A month has passed. I said that I have nothing in my first messages.
In conclusion, I want to say that their responsible members do not do their job. They do not help you. They just don't want to help you. They do not care about you and your money. If you have a problem, most likely you will wait for 1-3 business days at best because support is not from compliance team just write that you must wait. It turned out that I do not have the opportunity to provide the screenshot they need. They cannot continue the exchange and cannot return the funds to my wallet. This is a situation without exit. I talked politely with them and wrote not so often to answer me for several days or not to answer at all (as is happening now). Today I answered their message within an hour and did not receive feedback. Their support works as it is convenient for themselves and does not want to help. Thank you for reading my review. I hope you never have a situation like mine. Because none of them will help you. I've been waiting for a month and my money is still with them. I hope this is all over.
| ChangeNow admin | February 1, 2024 22:52 |
Hello Ngsxfeq,
We apologize for the negative experience you've had with our service and the extended waiting period. We understand your frustration regarding the blocked transaction and the delay in resolving the issue. We want to assure you that we never hold funds without a valid reason, and we take such matters seriously.
According to our Terms of Use, in limited cases (such as to verify your identity in order to pass the AML/KYC procedure), we reserve the right to freeze your exchange transaction for any period of time necessary to complete the investigation and AML/KYC procedure (https://changenow.io/terms-of-use)
We understand that you have been waiting for quite a long time.
However, the speed of the investigation depends on the amount of information based on which the competent authorities conduct their investigation.
We kindly ask you to continue communicating with our relevant department. This will allow us to investigate the matter thoroughly and provide you with accurate and timely assistance. We look forward to your cooperation!
We apologize for the negative experience you've had with our service and the extended waiting period. We understand your frustration regarding the blocked transaction and the delay in resolving the issue. We want to assure you that we never hold funds without a valid reason, and we take such matters seriously.
According to our Terms of Use, in limited cases (such as to verify your identity in order to pass the AML/KYC procedure), we reserve the right to freeze your exchange transaction for any period of time necessary to complete the investigation and AML/KYC procedure (https://changenow.io/terms-of-use)
We understand that you have been waiting for quite a long time.
However, the speed of the investigation depends on the amount of information based on which the competent authorities conduct their investigation.
We kindly ask you to continue communicating with our relevant department. This will allow us to investigate the matter thoroughly and provide you with accurate and timely assistance. We look forward to your cooperation!
| Ngsxfeq | February 1, 2024 23:07 |
Hello. I stay in touch. And I've already received a new message from you that I need to wait 1 business day to my email!
| ChangeNow admin | February 1, 2024 23:18 |
Ngsxfeq, we have notified you that we have received your response to the latest message from the Compliance Department staff.
Thank you for your patience and cooperation!
Thank you for your patience and cooperation!
| Ngsxfeq | February 18, 2024 15:21 |
UPD 1. More than two weeks have passed. I want to say that they emailed me right when I wrote a review here. We have agreed that they will send notifications about changes/news. I didn't get anything from them. I still haven't received my funds. Very soon it will be two months since I made an exchange..
| ChangeNow admin | February 18, 2024 18:36 |
Hello!
Unfortunately, the investigation is still ongoing. However, we kindly ask you to await an update from our Compliance Department on business days.
We appreciate your patience and cooperation!
Unfortunately, the investigation is still ongoing. However, we kindly ask you to await an update from our Compliance Department on business days.
We appreciate your patience and cooperation!
| Ngsxfeq | February 26, 2024 21:13 |
UPD 2. It's been two months since my exchange was created. They've been keeping my money for two months now. They haven't written to me for 21 days and there is absolutely no news from them.
| ChangeNow admin | February 26, 2024 21:24 |
Please keep in mind that in limited cases (such as to verify your identity to pass the AML/KYC procedure), we reserve the right to freeze your exchange transaction for any period necessary to complete the investigation and AML/KYC procedure.
While the investigation is ongoing, ChangeNOW reserves the right to transfer the frozen funds to cold storage. It would be done to ensure their safekeeping.
We kindly ask you to continue communicating with our Compliance department.
While the investigation is ongoing, ChangeNOW reserves the right to transfer the frozen funds to cold storage. It would be done to ensure their safekeeping.
We kindly ask you to continue communicating with our Compliance department.
| Ngsxfeq | February 26, 2024 21:31 |
I've been reading this for two months now and I've been waiting. It will be very interesting to read at the end how your investigation went.
| BestChange admin | April 10, 2024 06:18 |
Hello Ngsxfeq,
The verification was suspended because you did not provide the requested data. Please provide the necessary information to the exchanger to continue the AML-investigation.
Kind regards, BestChange administration.
The verification was suspended because you did not provide the requested data. Please provide the necessary information to the exchanger to continue the AML-investigation.
Kind regards, BestChange administration.
| Ngsxfeq | April 15, 2024 08:14 |
I found screenshots of the purchase and have now sent them.
| ChangeNow admin | September 3, 2025 10:37 |
Ngsxfeq, we understand how stressful this situation has been for you. Please continue communicating with our Compliance deparment through your ticket so we can resolve your issue as quickly as possible.
Thank you for your patience and cooperation!
Thank you for your patience and cooperation!
CommentRemove
| James |  |
94.0.68.* | July 24, 2024 11:38 |
Issue has been fully resolved
***
I created a toncoin exchange and accidentally sent $500 USDT on the toncoin network which should be totally fine considering they advertise:
"We will process your transaction even if you:
Send a deposit in the wrong network, if this asset is supported on our service"
The exchange did not complete however so I contacted support via email. For 2 months they have been saying that my case is "top priority" but they have done nothing.
I created a toncoin exchange and accidentally sent $500 USDT on the toncoin network which should be totally fine considering they advertise:
"We will process your transaction even if you:
Send a deposit in the wrong network, if this asset is supported on our service"
The exchange did not complete however so I contacted support via email. For 2 months they have been saying that my case is "top priority" but they have done nothing.
| BestChange admin | July 24, 2024 11:39 |
Hello,
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
| ChangeNow admin | July 24, 2024 12:57 |
Dear James,
We regret that you're experiencing this issue. According to our information, there was a mistake in your exchange: you sent TON instead of USDT.
This case is not standard, and although your case is maximally prioritized, its complexity requires the intervention of our several departments and other specialists.
Our team is in the process of finding a solution to your issue right now. Unfortunately, this may take some time, but we want to assure you that your funds are safe and we will definitely resolve the situation.
We regret that you're experiencing this issue. According to our information, there was a mistake in your exchange: you sent TON instead of USDT.
This case is not standard, and although your case is maximally prioritized, its complexity requires the intervention of our several departments and other specialists.
Our team is in the process of finding a solution to your issue right now. Unfortunately, this may take some time, but we want to assure you that your funds are safe and we will definitely resolve the situation.
| James | July 24, 2024 12:59 |
I send ton on the ton network instead of usdt on the ton network. Your exchange boasts:
"We will process your transaction even if you:
Send a deposit in the wrong network, if this asset is supported on our service"
It has been two months. I expect my funds.
"We will process your transaction even if you:
Send a deposit in the wrong network, if this asset is supported on our service"
It has been two months. I expect my funds.
| ChangeNow admin | July 24, 2024 13:35 |
Dear James,
We understand how frustrating the long wait is and will try to expedite the process.
Please expect to receive an update on your case in the email. We will definitely get back to you with an update as soon as we receive new information.
Thank you for your patience and understanding.
We understand how frustrating the long wait is and will try to expedite the process.
Please expect to receive an update on your case in the email. We will definitely get back to you with an update as soon as we receive new information.
Thank you for your patience and understanding.
| BestChange admin | July 27, 2024 12:13 |
Dear James,
The exchanger informed that the refund was made on your cryptoaddress.
Please confirm receipt of the funds.
Sincerely, administration of the BestChange exchanger monitor.
The exchanger informed that the refund was made on your cryptoaddress.
Please confirm receipt of the funds.
Sincerely, administration of the BestChange exchanger monitor.
| James | July 27, 2024 12:26 |
Hi,
I have received my funds, this can be closed.
I have received my funds, this can be closed.
| ChangeNow admin | September 3, 2025 10:17 |
Hello, James!
We’re glad to hear that your funds have been successfully returned. Thank you for your patience while the issue was being resolved — we understand how stressful delays like this can be.
If you have any questions or need assistance with future transactions, our team is always here to help.
We’re glad to hear that your funds have been successfully returned. Thank you for your patience while the issue was being resolved — we understand how stressful delays like this can be.
If you have any questions or need assistance with future transactions, our team is always here to help.
CommentRemove
| Artem | |
37.48.108.* | May 5, 2025 15:05 |
According to the information available, the exchanger has no financial obligations to this user
I exchanged USDT TON to Monero XMR, a day has passed and nothing has coming, support is not responding, the money is being transferred somewhere but I don’t receive it.
| ChangeNow admin | May 5, 2025 15:48 |
Hello Artem,
According to our records, your exchange has been completed successfully, and we have a transaction hash confirming the transfer. If you haven’t received the funds, please reply to the message you received from our support agent so we can assist you further. We're here to help and resolve this as quickly as possible.
According to our records, your exchange has been completed successfully, and we have a transaction hash confirming the transfer. If you haven’t received the funds, please reply to the message you received from our support agent so we can assist you further. We're here to help and resolve this as quickly as possible.
Claim solved
| Artem | May 5, 2025 15:56 |
The wallet shows me zero, i tried to refresh or sync the currency but it shows zero.
Claim renewed
| ChangeNow admin | May 5, 2025 15:59 |
Artem, please sync block 3404802 in your wallet.
Payout address:
46sn4EQPiUHF63cWM2yaRQeUqqoKiLnoGhEfNavHHk6NhTgWxdEcK2xiF9LApGYNVsKLA4pKDt7xTjcyPv6aKqJXNP8XaTq.
Payout address:
46sn4EQPiUHF63cWM2yaRQeUqqoKiLnoGhEfNavHHk6NhTgWxdEcK2xiF9LApGYNVsKLA4pKDt7xTjcyPv6aKqJXNP8XaTq.
| Artem | May 5, 2025 16:08 |
I got it, thank you.
Claim solved
| ChangeNow admin | September 3, 2025 09:48 |
Artem, we’re glad to hear that everything went through successfully and you received your funds. Thank you for your patience, and we wish you only fast and smooth exchanges in the future!
CommentRemove
| Ben |  |
89.46.11.* | September 2, 2025 17:45 |
Not the first time the support helped out on my mistake. In just minutes all was fixed. Really good service. Love this exchange!
| ChangeNow admin | September 3, 2025 09:36 |
Hello Ben!
Thank you so much for your feedback. We’re glad our team could quickly help resolve everything for you. We’re always here to make your experience smooth and reliable, and we look forward to assisting you again!
Thank you so much for your feedback. We’re glad our team could quickly help resolve everything for you. We’re always here to make your experience smooth and reliable, and we look forward to assisting you again!
CommentRemove
| Mohamed darwish |  |
196.153.24.* | June 20, 2025 18:17 |
KYC is required
The claim's status has been changed to neutral by the monitor's administration
Profanities and abusive language were removed by the monitor's administration
I have 2 orders pending with ChangeNow exchange with total amount of 75493 usdt
I previously swapped from same wallet and went smoothly but the exchanger is holding these 2 orders for no reasons
They asked for KYC i did it immediately then they asked for source of funds i sent it too now they have all what they asked for but the exchanger is still holding my money for no reason i will keep my review here untill my case is solved.
I previously swapped from same wallet and went smoothly but the exchanger is holding these 2 orders for no reasons
They asked for KYC i did it immediately then they asked for source of funds i sent it too now they have all what they asked for but the exchanger is still holding my money for no reason i will keep my review here untill my case is solved.
| ChangeNow admin | June 20, 2025 18:28 |
Hello Mohamed darwish,
Thank you for reaching out and sharing the details of your experience.
We understand how concerning it is to have your funds held up, especially after you've already completed the requested KYC and submitted your source of funds documentation. Please be assured that your documents have been successfully received and have now been forwarded to our Compliance team for further review.
At this stage, the review process is underway, and while we strive to handle every case as quickly as possible, certain checks may require additional time to ensure full regulatory compliance. We understand how important this is to you and truly appreciate your patience while we work through the necessary steps.
We’ll make sure to update you the moment any new information becomes available, and we remain fully committed to resolving your case.
Thank you for reaching out and sharing the details of your experience.
We understand how concerning it is to have your funds held up, especially after you've already completed the requested KYC and submitted your source of funds documentation. Please be assured that your documents have been successfully received and have now been forwarded to our Compliance team for further review.
At this stage, the review process is underway, and while we strive to handle every case as quickly as possible, certain checks may require additional time to ensure full regulatory compliance. We understand how important this is to you and truly appreciate your patience while we work through the necessary steps.
We’ll make sure to update you the moment any new information becomes available, and we remain fully committed to resolving your case.
| Mohamed darwish | June 20, 2025 18:39 |
You are holding my money since 3 days although i did the kyc immediately
This is unaccepted and unprofessional from your side beside you are dealing with a third party provider although i am dealing with changenow exchange not your third party.
This is unaccepted and unprofessional from your side beside you are dealing with a third party provider although i am dealing with changenow exchange not your third party.
| Mohamed darwish | June 20, 2025 18:40 |
I made swap before from same wallet and recieved on same wallet so i do not know why this unprofessional delay this time.
| ChangeNow admin | June 20, 2025 21:50 |
Mohamed darwish,
We understand your frustration, and we sincerely apologize for the delay. You've completed all requested steps, and your documents have now been forwarded to our Compliance team for review. For AML/KYC cases there is no particular ETA as each case is individual and requires a lot of internal checks.
We're actively monitoring your case and will update you as soon as there’s progress. Thank you for your patience.
We understand your frustration, and we sincerely apologize for the delay. You've completed all requested steps, and your documents have now been forwarded to our Compliance team for review. For AML/KYC cases there is no particular ETA as each case is individual and requires a lot of internal checks.
We're actively monitoring your case and will update you as soon as there’s progress. Thank you for your patience.
| Mohamed darwish | June 20, 2025 22:00 |
I made swaps before from same wallet and to same address
My funds are legal and you got all you have asked for
So the delay makes ChangeNow exchange unprofessional and untrustworthy for me and for everybody
Especially you say that no estimated time! Oh my god what is that!
I will keep my claim opened and updated untill my case is solved.
My funds are legal and you got all you have asked for
So the delay makes ChangeNow exchange unprofessional and untrustworthy for me and for everybody
Especially you say that no estimated time! Oh my god what is that!
I will keep my claim opened and updated untill my case is solved.
| ChangeNow admin | June 21, 2025 02:57 |
We understand your concern, and we truly regret the inconvenience this situation has caused.
You've already provided everything requested, and we acknowledge that previous swaps from the same wallet were completed smoothly. At this point, your case is in compliance review, and while we can’t give an exact timeline, please know it’s actively being handled.
We’ll keep you informed of any updates — and we genuinely appreciate your patience as we work to resolve this as soon as possible.
You've already provided everything requested, and we acknowledge that previous swaps from the same wallet were completed smoothly. At this point, your case is in compliance review, and while we can’t give an exact timeline, please know it’s actively being handled.
We’ll keep you informed of any updates — and we genuinely appreciate your patience as we work to resolve this as soon as possible.
| Mohamed darwish | June 21, 2025 10:51 |
Still delayed for more than 4 days for no reason
This delay makes you untrustworthy for exchange
Please complete my orders so we can close this claim or refund money so same wallet.
This delay makes you untrustworthy for exchange
Please complete my orders so we can close this claim or refund money so same wallet.
| ChangeNow admin | June 21, 2025 17:00 |
Mohamed darwish, we understand your concerns regarding the delay, and we truly regret any frustration this has caused.
Please note that your case is still under review by our Compliance team as part of the standard investigation process. We’re unable to provide a final decision until that process is fully completed, but we can assure you that it remains a priority and is being handled according to our internal procedures.
We appreciate your patience and will keep you updated as soon as new information becomes available.
Please note that your case is still under review by our Compliance team as part of the standard investigation process. We’re unable to provide a final decision until that process is fully completed, but we can assure you that it remains a priority and is being handled according to our internal procedures.
We appreciate your patience and will keep you updated as soon as new information becomes available.
| Mohamed darwish | June 21, 2025 19:17 |
The delay is not accepted any more especially with no exact time plus you have all what you have asked for
And it is not the first time to make swap from same wallet and recieve to same wallet
So pls you can either complete the process or refund the money it is up to you.
And it is not the first time to make swap from same wallet and recieve to same wallet
So pls you can either complete the process or refund the money it is up to you.
| ChangeNow admin | June 21, 2025 19:58 |
Mohamed darwish, we understand that waiting can be frustrating, and we want to assure you that our team is actively reviewing your case.
Thorough checks are necessary, which can take some time to complete. We have notified our Compliance team to prioritize your case where possible. We will update you through the ticket as soon as there is any new information. Thank you for your patience and understanding.
Thorough checks are necessary, which can take some time to complete. We have notified our Compliance team to prioritize your case where possible. We will update you through the ticket as soon as there is any new information. Thank you for your patience and understanding.
| Mohamed darwish | June 21, 2025 19:58 |
I didn't post my review here untill i sent every thing they asked for
The thing is I am not pushing by the review at all you asked for KYC and some papers and you got them all
So the delay makes you untrustworthy for further exchange to me or any trader
I could have used the current dump in alts price to make more swaps but you took that chance from me.
The thing is I am not pushing by the review at all you asked for KYC and some papers and you got them all
So the delay makes you untrustworthy for further exchange to me or any trader
I could have used the current dump in alts price to make more swaps but you took that chance from me.
| ChangeNow admin | June 21, 2025 20:45 |
Mohamed darwish, as stated in our Terms of Use (Section 3.8.2), in specific cases involving suspected illegal activity, we reserve the right to freeze a transaction for as long as needed to complete AML/KYC checks. We appreciate your cooperation. Unfortunately it requires time to complete the thorough investigation.
| Mohamed darwish | June 21, 2025 21:05 |
You can talk about Terms of use and AML/KYC For new users or new wallets or new addresses but i said before i made alot of swaps before so there is no reason to hold money
You can hold hold it as much as you want buy i will share my experience everywhere
Everyone has the right to know what happened here.
You can hold hold it as much as you want buy i will share my experience everywhere
Everyone has the right to know what happened here.
| Mohamed darwish | June 21, 2025 21:09 |
I am not afraid of your talks about tou or aml/kyc
i have rights and my funds are legal and i did swaps before from same wallet which will strengthen my position and i will ask for my money every minute and i will share my experience all over sites
your replies makes you untrustworthy for everyone.
i have rights and my funds are legal and i did swaps before from same wallet which will strengthen my position and i will ask for my money every minute and i will share my experience all over sites
your replies makes you untrustworthy for everyone.
| ChangeNow admin | June 21, 2025 22:10 |
Mohamed darwish, we do not intend to hold our users' funds without any valid reason. AML policy applies to all wallets or addresses, new and old. We kindly ask you to expect an email from our compliance team.
| Mohamed darwish | June 22, 2025 12:54 |
Still nothing on mail
Still holding money for no reasonable cause
Still proving that you are untrustworthy and unreliable exchange.
Still holding money for no reasonable cause
Still proving that you are untrustworthy and unreliable exchange.
| ChangeNow admin | June 22, 2025 17:28 |
Mohamed darwish, please rest assured that your case is still under active review by our Compliance team. We are required to follow specific procedures before any further action can be taken, and while we know the wait is difficult, these steps are necessary to meet regulatory and security standards.
| Mohamed darwish | June 23, 2025 14:55 |
Today they mailed me asking for some clarifications i sent it all immediately
I hope we can end this case as fast as i am replying to you.
I hope we can end this case as fast as i am replying to you.
| ChangeNow admin | June 23, 2025 18:44 |
Mohamed darwish,
Thank you for cooperating. Your case is being reviewed at the moment and we will provide the update as soon as we receive it. Thank you for your continued patience
Thank you for cooperating. Your case is being reviewed at the moment and we will provide the update as soon as we receive it. Thank you for your continued patience
| BestChange admin | June 24, 2025 08:34 |
Hello,
The exchange has been paused pending the results of AML checks.
The exchanger's team is actively addressing the situation and will provide an update at the earliest opportunity. Please wait for their feedback.
The status of your complaint is changed to neutral with the capability of commenting.
Sincerely, administration of the BestChange exchanger monitor.
The exchange has been paused pending the results of AML checks.
The exchanger's team is actively addressing the situation and will provide an update at the earliest opportunity. Please wait for their feedback.
The status of your complaint is changed to neutral with the capability of commenting.
Sincerely, administration of the BestChange exchanger monitor.
| Mohamed darwish | June 24, 2025 09:15 |
Hello bestchange admin
Thank you for your response
I thought the claim will be active untill there is a decision so at least they make it fast.
Thank you for your response
I thought the claim will be active untill there is a decision so at least they make it fast.
| Mohamed darwish | June 24, 2025 12:26 |
ChangeNow
I am waiting for your response
You have everything you asked for.
I am waiting for your response
You have everything you asked for.
| Mohamed darwish | June 24, 2025 15:47 |
ChangeNow You got all you needed
You can either complete the process or refund to same wallet
This delay makes you unreliable and untrustworthy for everyone
Every client should think a thousand time before doing swaps with you.
You can either complete the process or refund to same wallet
This delay makes you unreliable and untrustworthy for everyone
Every client should think a thousand time before doing swaps with you.
| ChangeNow admin | June 25, 2025 06:36 |
Mohamed darwish, your case is still undergoing internal review by our Compliance team, and we’re unable to proceed further until that process is finalized. We recognize how delays can impact trust, and we assure you this situation is not being ignored.
We’re committed to handling your case thoroughly and in line with required procedures, and we’ll inform you immediately once there’s an update.
We’re committed to handling your case thoroughly and in line with required procedures, and we’ll inform you immediately once there’s an update.
| Mohamed darwish | June 25, 2025 08:45 |
Previously, you used to respond within an hour, but now your replies take up to a full day. Moreover, your response lacks a clear timeline for completing the review, which undermines credibility and professionalism.
| ChangeNow admin | June 25, 2025 17:06 |
Mohamed darwish, we truly understand your frustration and apologize for the slower response times recently. While we aim to maintain quick communication, complex cases under Compliance review may sometimes require more time and coordination between departments.
We also recognize how the lack of a clear timeline can be frustrating. At this stage, we’re unable to provide an exact timeframe, as the review must be completed thoroughly and in accordance with regulatory standards. Please rest assured that your case remains a priority, and we’ll keep you updated as soon as we have any news.
We also recognize how the lack of a clear timeline can be frustrating. At this stage, we’re unable to provide an exact timeframe, as the review must be completed thoroughly and in accordance with regulatory standards. Please rest assured that your case remains a priority, and we’ll keep you updated as soon as we have any news.
| Mohamed darwish | June 25, 2025 17:12 |
I don't know what is going with this website
It has a huge amount of negative reviews
Why atomic wallet do swaps with a website with this bad experience and reputation i blame them for that
I hope bestchange admin makes the claim active again so they respond to my comments and complete the process or refund the money
They got every bit of paper they needed and they chose to still silent and make more delays which affects me by price changes i lost many chances to swap more and earn profits
In the end i woiuld advice everyone to stay away from atomic wallet swaps or dealing with ChangeNow directly.
It has a huge amount of negative reviews
Why atomic wallet do swaps with a website with this bad experience and reputation i blame them for that
I hope bestchange admin makes the claim active again so they respond to my comments and complete the process or refund the money
They got every bit of paper they needed and they chose to still silent and make more delays which affects me by price changes i lost many chances to swap more and earn profits
In the end i woiuld advice everyone to stay away from atomic wallet swaps or dealing with ChangeNow directly.
| ChangeNow admin | June 25, 2025 17:51 |
Mohamed darwish, we understand your concerns and sincerely regret that your experience has led to this level of frustration.
Please know that your case is still under review by our Compliance team. All required documents have been received, and the investigation is ongoing in line with internal procedures and legal obligations. We understand the impact of waiting and assure you that we’re working to resolve this as soon as possible.
We respect your right to share your experience and feedback, and we remain committed to handling your case thoroughly and professionally.
Please know that your case is still under review by our Compliance team. All required documents have been received, and the investigation is ongoing in line with internal procedures and legal obligations. We understand the impact of waiting and assure you that we’re working to resolve this as soon as possible.
We respect your right to share your experience and feedback, and we remain committed to handling your case thoroughly and professionally.
| Mohamed darwish | June 26, 2025 13:12 |
ChangeNow continue holding my money and i will continue sharing my feedback on every website
My next move will be sharing on social media platforms and crypto related websites
Finally i will suit you in court and will never leave my money to be ***
All my reviews will be active untill i get paid or refunded.
My next move will be sharing on social media platforms and crypto related websites
Finally i will suit you in court and will never leave my money to be ***
All my reviews will be active untill i get paid or refunded.
| ChangeNow admin | June 26, 2025 17:52 |
Mohamed darwish, please be assured that your case remains under active review by our Compliance team, and all procedures are being followed in line with legal and regulatory standards.
You are absolutely entitled to share your experience, and we respect your right to voice your concerns publicly. However, we kindly ask for your continued patience while the review is finalized. Once there is a confirmed outcome, you will be informed via email immediately.
You are absolutely entitled to share your experience, and we respect your right to voice your concerns publicly. However, we kindly ask for your continued patience while the review is finalized. Once there is a confirmed outcome, you will be informed via email immediately.
| Mohamed darwish | June 26, 2025 17:57 |
ChangeNow if we are building a new Eiffel tower there will be a dead line
But you are building something greater than Eiffel tower you are building a *** website
You either determine an exact time or you refund my money.
But you are building something greater than Eiffel tower you are building a *** website
You either determine an exact time or you refund my money.
| ChangeNow admin | June 26, 2025 18:00 |
Mohamed darwish, we understand your frustration and take your concerns seriously.
However, we want to make it absolutely clear that ChangeNOW is not a scam. We are a legitimate service provider operating under strict internal policies and regulatory requirements. Your case is currently under active review by our Compliance team, and we cannot move forward or provide an exact timeline until the process is completed.
We know delays can be upsetting, but these steps are necessary to ensure security.
However, we want to make it absolutely clear that ChangeNOW is not a scam. We are a legitimate service provider operating under strict internal policies and regulatory requirements. Your case is currently under active review by our Compliance team, and we cannot move forward or provide an exact timeline until the process is completed.
We know delays can be upsetting, but these steps are necessary to ensure security.
| Mohamed darwish | June 26, 2025 18:03 |
No exact time untill the process is completed!
Is this considered a professional reliable response!
What time are you going to talk about if the endless process is going on!
I need the time for the endless process
The time for the *** to be completed.
Is this considered a professional reliable response!
What time are you going to talk about if the endless process is going on!
I need the time for the endless process
The time for the *** to be completed.
| ChangeNow admin | June 26, 2025 19:25 |
Mohamed darwish, AML cases may require much time for thorough investigation. Our team will keep you updated in the current ticket. We appreciate your patience through this process.
| Mohamed darwish | June 26, 2025 20:12 |
That time can be determined even if we are going to build the Egyptian pyramids
But there is no transparency in ChangeNow
I hope everybody stay away of this website for ever
And this feedback will be a proof of your unprofessionalism untill the case is solved.
But there is no transparency in ChangeNow
I hope everybody stay away of this website for ever
And this feedback will be a proof of your unprofessionalism untill the case is solved.
| ChangeNow admin | June 26, 2025 23:42 |
Mohamed darwish, we will share an update as soon as we receive it. Please rest assured that our team is doing everything possible to expedite the investigation process.
| Mohamed darwish | June 28, 2025 10:32 |
Two weeks are not enough to release the funds.
Two full weeks of negligence and apathy.
Two full weeks of *** and ***.
No deadline as if we are counting the stars
Staaaaaaaaaaay away from this *** website at all cost.
Two full weeks of negligence and apathy.
Two full weeks of *** and ***.
No deadline as if we are counting the stars
Staaaaaaaaaaay away from this *** website at all cost.
| Mohamed darwish | June 28, 2025 17:05 |
Bestchange admin it is been 2 weeks holding the money without a single reason or a deadline
they are making profits from my money for 2 weeks
Please activate the case again you can see that i gave them all what they needed.
they are making profits from my money for 2 weeks
Please activate the case again you can see that i gave them all what they needed.
| ChangeNow admin | June 28, 2025 17:38 |
Mohamed darwish, Please be advised that cases involving AML/KYC regulations require a thorough investigation by our team. Rest assured that resolving this matter promptly is a priority for us.
We kindly ask you to await an update from our Compliance Department, who will provide a response as soon as possible.
We sincerely appreciate your patience and understanding.
We kindly ask you to await an update from our Compliance Department, who will provide a response as soon as possible.
We sincerely appreciate your patience and understanding.
| Mohamed darwish | June 30, 2025 11:14 |
Bestchange admin please reactivate the case and help me here
It is been more than 2 weeks holding the money for a single reason.
It is been more than 2 weeks holding the money for a single reason.
| Mohamed darwish | June 30, 2025 11:32 |
Stay away of This website at all cost
They are holding my money for no reasons at all for more than 2 weeks
They resposes are not professional and just a script responses
I will share my review all over all sites and i will suit you in court with a full report of my address by AML check websites
You will pay for that delay.
They are holding my money for no reasons at all for more than 2 weeks
They resposes are not professional and just a script responses
I will share my review all over all sites and i will suit you in court with a full report of my address by AML check websites
You will pay for that delay.
| Mohamed darwish | June 30, 2025 11:40 |
Bestchange admin the situation now
It is been more than 2 weeks
They are holding money for no single reason
They have all papers literally
Next step i will suit them in court with all papers and with aml report helded by all websites on my address
Now you can help me by reactivating the case so everyone get an active warning on this website.
It is been more than 2 weeks
They are holding money for no single reason
They have all papers literally
Next step i will suit them in court with all papers and with aml report helded by all websites on my address
Now you can help me by reactivating the case so everyone get an active warning on this website.
| ChangeNow admin | June 30, 2025 17:45 |
Mohamed darwish, please note that your case is still under Compliance review, and while we understand it’s been over two weeks, certain procedures can take longer depending on the complexity of the situation. We do not hold funds without reason — the process is necessary to meet regulatory and internal standards.
We respect your right to take further action and share your experience. Our team will continue reviewing your case and will reach out as soon as there is an update.
We respect your right to take further action and share your experience. Our team will continue reviewing your case and will reach out as soon as there is an update.
| Mohamed darwish | June 30, 2025 20:22 |
BestChange admin
I need you to take a look on my case and reactivate it upon last details
Especially they have no reasons to hold my money and they have no deadline
And their replies here is just a copy and paste saved script.
I need you to take a look on my case and reactivate it upon last details
Especially they have no reasons to hold my money and they have no deadline
And their replies here is just a copy and paste saved script.
| Mohamed darwish | July 1, 2025 19:50 |
BestChange admin may you take a look on my case and reactivate it
This website has a huge cases on hold which make it untrustworthy
Beside my case they have no reason to hold my money and they also have no time limit
It is just delay after delay and scripted response after scripted response
You can check that my case is has full co-operation but they chose to hold money for 20 days!
Please reactivate the case it would help me alot.
This website has a huge cases on hold which make it untrustworthy
Beside my case they have no reason to hold my money and they also have no time limit
It is just delay after delay and scripted response after scripted response
You can check that my case is has full co-operation but they chose to hold money for 20 days!
Please reactivate the case it would help me alot.
| Mohamed darwish | July 1, 2025 19:51 |
We are in an infinite loop of scripted responses
Please anybody from BestChange administration help me here.
Please anybody from BestChange administration help me here.
| Mohamed darwish | July 2, 2025 00:51 |
It has been over two weeks since I submitted my KYC documents regarding the transaction [insert transaction ID here]. I have been receiving vague replies about AML review with no clear timeline.
If this is not resolved within [48 hours], I will have no choice but to file a complaint to the relevant authorities and consumer protection platforms.
Please escalate this and provide a concrete update.
If this is not resolved within [48 hours], I will have no choice but to file a complaint to the relevant authorities and consumer protection platforms.
Please escalate this and provide a concrete update.
| ChangeNow admin | July 2, 2025 00:53 |
Mohamed darwish, we sincerely apologize for the frustration you've experienced. We understand how discouraging it can be to feel stuck in automated replies. Please rest assured that your concern is important to us, and we are escalating this matter internally to ensure it receives the proper attention.
Our team will follow up with an update as soon as possible. Thank you for your patience and understanding.
Our team will follow up with an update as soon as possible. Thank you for your patience and understanding.
| Mohamed darwish | July 2, 2025 01:03 |
If this is not resolved within [48 hours], I will have no choice but to file a complaint to the relevant authorities and consumer protection platforms.
| Mohamed darwish | July 2, 2025 01:11 |
Dear ChangeNow Support,
I am writing to formally request an immediate update on my two pending transactions:
TXID 1: 841ADD7CCA628AF7CDFC046A978636F48E558DBF93137AF859DC90EEB0B1FB29
TXID 2: c304fae426fb0805deb91039d0f870003371d8f1fc5d8afeb48b9ea085746c53
I have submitted all requested KYC and AML documents over two weeks ago, and I’ve only received vague replies stating that the matter is “under AML review” without any estimated timeframe or progress.
I hereby request a clear and final response within 48 hours. Otherwise, I will be forced to:
File a formal complaint via Trustpilot, Reddit, and other crypto forums.
Contact my wallet provider and any related services.
Escalate the issue via legal or crypto asset recovery platforms.
I expect a timely and professional resolution.
Regards,
Mohamed darwish.
I am writing to formally request an immediate update on my two pending transactions:
TXID 1: 841ADD7CCA628AF7CDFC046A978636F48E558DBF93137AF859DC90EEB0B1FB29
TXID 2: c304fae426fb0805deb91039d0f870003371d8f1fc5d8afeb48b9ea085746c53
I have submitted all requested KYC and AML documents over two weeks ago, and I’ve only received vague replies stating that the matter is “under AML review” without any estimated timeframe or progress.
I hereby request a clear and final response within 48 hours. Otherwise, I will be forced to:
File a formal complaint via Trustpilot, Reddit, and other crypto forums.
Contact my wallet provider and any related services.
Escalate the issue via legal or crypto asset recovery platforms.
I expect a timely and professional resolution.
Regards,
Mohamed darwish.
| ChangeNow admin | July 2, 2025 05:52 |
Mohamed darwish, thank you for your message, and please accept our sincere apologies for the delay and the lack of clarity you’ve experienced.
We fully understand your concerns regarding the two transactions referenced and the time that has passed since submitting your KYC/AML documents. Your frustration is entirely valid, and we regret that our previous responses have not provided the level of transparency or support you rightfully expect.
Please be assured that your case is not being ignored. It is currently under review by our compliance team, which is handling an increased volume of complex cases. That said, we acknowledge the delay has been excessive, and we are actively prioritizing your matter.
We are escalating your case internally and will try to provide an update as soon as possible. If any further documentation is required, we will notify you immediately.
We fully understand your concerns regarding the two transactions referenced and the time that has passed since submitting your KYC/AML documents. Your frustration is entirely valid, and we regret that our previous responses have not provided the level of transparency or support you rightfully expect.
Please be assured that your case is not being ignored. It is currently under review by our compliance team, which is handling an increased volume of complex cases. That said, we acknowledge the delay has been excessive, and we are actively prioritizing your matter.
We are escalating your case internally and will try to provide an update as soon as possible. If any further documentation is required, we will notify you immediately.
| Mohamed darwish | July 2, 2025 07:36 |
Dear ChangeNow Support,
Thank you for your response. I appreciate the acknowledgment of the delay, but unfortunately, your reply still lacks any specific action or time frame.
As I mentioned before, I have already submitted all required KYC/AML documents, and I’ve also prepared:
Full AML compliance reports confirming that both the sending and receiving wallets are clean and not flagged.
A case file with all communications, blockchain records, and evidence documenting your lack of action for over two weeks.
I am currently preparing to take legal and public steps if this matter isn’t resolved within the next 48 hours:
I will submit a formal complaint to crypto regulatory bodies and consumer protection platforms.
I will escalate publicly across forums and media if no final resolution is provided.
Please treat this as urgent. I expect a concrete update and timeline, not general reassurances.
Regards,
Mohamed Darwish.
Thank you for your response. I appreciate the acknowledgment of the delay, but unfortunately, your reply still lacks any specific action or time frame.
As I mentioned before, I have already submitted all required KYC/AML documents, and I’ve also prepared:
Full AML compliance reports confirming that both the sending and receiving wallets are clean and not flagged.
A case file with all communications, blockchain records, and evidence documenting your lack of action for over two weeks.
I am currently preparing to take legal and public steps if this matter isn’t resolved within the next 48 hours:
I will submit a formal complaint to crypto regulatory bodies and consumer protection platforms.
I will escalate publicly across forums and media if no final resolution is provided.
Please treat this as urgent. I expect a concrete update and timeline, not general reassurances.
Regards,
Mohamed Darwish.
| ChangeNow admin | July 2, 2025 17:24 |
Mohamed darwish, we understand your frustration. Your case is being reviewed in order of priority, and our team will get back to you as soon as possible.
| Mohamed darwish | July 2, 2025 20:58 |
Dear ChangeNow Team,
I appreciate your message, but I must be clear: this is now the tenth time I’ve been told to wait without any concrete update or timeline.
I have fully cooperated and provided all required KYC/AML documentation, as well as proof of wallet legitimacy. The continued delay with vague responses is unacceptable and now being treated as a **serious breach of trust and potential legal misconduct**.
I’ve already:
- Collected full documentation, communication logs, and transaction records
- Published reviews and warnings across platforms
- Prepared formal complaints to be submitted to recovery and legal agencies
If I don’t receive a **final decision or release of funds within 48 hours**, I will proceed with **filing complaints and publishing a public case timeline**, including screenshots and your replies.
This is now urgent. I expect a final resolution, not another placeholder response.
Sincerely,
Mohamed Darwish.
I appreciate your message, but I must be clear: this is now the tenth time I’ve been told to wait without any concrete update or timeline.
I have fully cooperated and provided all required KYC/AML documentation, as well as proof of wallet legitimacy. The continued delay with vague responses is unacceptable and now being treated as a **serious breach of trust and potential legal misconduct**.
I’ve already:
- Collected full documentation, communication logs, and transaction records
- Published reviews and warnings across platforms
- Prepared formal complaints to be submitted to recovery and legal agencies
If I don’t receive a **final decision or release of funds within 48 hours**, I will proceed with **filing complaints and publishing a public case timeline**, including screenshots and your replies.
This is now urgent. I expect a final resolution, not another placeholder response.
Sincerely,
Mohamed Darwish.
| ChangeNow admin | July 3, 2025 04:21 |
Mohamed darwish, thank you for your message. We understand your frustration and sincerely apologize for the ongoing delay and lack of clear communication. You’ve been more than patient, and we recognize that this situation has gone on too long.
Your case has now been escalated to our senior compliance team for urgent review. While some delays are due to AML procedures, we agree that this has taken longer than it should.
Thank you again for your cooperation — we’re committed to resolving this matter as quickly and fairly as possible.
Your case has now been escalated to our senior compliance team for urgent review. While some delays are due to AML procedures, we agree that this has taken longer than it should.
Thank you again for your cooperation — we’re committed to resolving this matter as quickly and fairly as possible.
| Mohamed darwish | July 3, 2025 09:42 |
Dear ChangeNow Team,
Thank you for your response and for acknowledging the delays. I appreciate that the case has been escalated, but I must emphasize again that I require a clear and final resolution timeline.
Given that I’ve provided all required KYC/AML documentation and wallet reports, and the case has now exceeded two weeks, I believe I’ve been more than cooperative and patient.
Please provide:
- A specific date by which this matter will be resolved, or
- Confirmation that the funds will be released
If this is not provided within 24 hours, I will proceed with formal complaints through legal and regulatory channels, and publish the full case timeline publicly across major crypto platforms and consumer sites.
This is my final request for a transparent, concrete response.
Sincerely,
Mohamed Darwish.
Thank you for your response and for acknowledging the delays. I appreciate that the case has been escalated, but I must emphasize again that I require a clear and final resolution timeline.
Given that I’ve provided all required KYC/AML documentation and wallet reports, and the case has now exceeded two weeks, I believe I’ve been more than cooperative and patient.
Please provide:
- A specific date by which this matter will be resolved, or
- Confirmation that the funds will be released
If this is not provided within 24 hours, I will proceed with formal complaints through legal and regulatory channels, and publish the full case timeline publicly across major crypto platforms and consumer sites.
This is my final request for a transparent, concrete response.
Sincerely,
Mohamed Darwish.
| ChangeNow admin | July 3, 2025 17:33 |
Mohamed darwish, thank you for your message and for your continued cooperation throughout this process. We truly understand your need for clarity and resolution.
At this stage, your case remains under active Compliance review. While we are doing everything possible to expedite the process, we are not able to provide an exact resolution date or confirm a release of funds until the review is fully completed. This is necessary to ensure full alignment with internal policies and regulatory obligations.
We understand this is not the answer you were hoping for, but please rest assured that your case is being treated with priority. You will receive a direct update as soon as any final decision has been made.
At this stage, your case remains under active Compliance review. While we are doing everything possible to expedite the process, we are not able to provide an exact resolution date or confirm a release of funds until the review is fully completed. This is necessary to ensure full alignment with internal policies and regulatory obligations.
We understand this is not the answer you were hoping for, but please rest assured that your case is being treated with priority. You will receive a direct update as soon as any final decision has been made.
| Mohamed darwish | July 3, 2025 18:54 |
We are caught in an endless loop of repetitive and unhelpful responses.
This is your final notice: we are less than 24 hours away from initiating legal action and filing a formal complaint.
Your repeated failure to provide a meaningful resolution, along with your own admission of unjustified delays, will serve as clear evidence against you.
Keep sending these generic responses — they only strengthen our case.
This is your final notice: we are less than 24 hours away from initiating legal action and filing a formal complaint.
Your repeated failure to provide a meaningful resolution, along with your own admission of unjustified delays, will serve as clear evidence against you.
Keep sending these generic responses — they only strengthen our case.
| ChangeNow admin | July 3, 2025 19:27 |
Mohamed darwish, please be assured that we have no intention of delaying the investigation or withholding your funds. Unfortunately, at this stage we are still unable to provide specific timelines. We sincerely apologize for any frustration or inconvenience this uncertainty may cause. Rest assured that we are actively working on your case and will keep you updated as soon as more information becomes available.
| Mohamed darwish | July 5, 2025 02:10 |
Subject: Disagreement Regarding Complaint Status – ChangeNow Case
Dear BestChange Support Team,
I am contacting you regarding a complaint I submitted about **ChangeNow**, which was originally listed under a negative status and has now been marked as “neutral” — despite the fact that the issue remains unresolved after **over 20 days**.
To clarify:
- I initiated a swap through ChangeNow using Atomic Wallet
- I fully completed their KYC and AML requests with all documents submitted
- Despite this, the funds remain withheld, and their responses have been repetitive and unhelpful
- I have provided all necessary details to BestChange and ChangeNow
- No solution has been provided or confirmed to me
I respectfully disagree with the decision to classify the case as neutral. Time alone does not resolve a case. The funds are still locked, I remain fully compliant, and ChangeNow has failed to offer a clear timeline or closure.
I kindly request that you:
1. Reconsider the status of my complaint
2. Recognize that a delay without resolution is not neutrality — it is still active harm to the user
3. Treat unresolved cases with the seriousness they deserve, regardless of time elapsed
Your role as a trusted review aggregator carries the responsibility of protecting users from prolonged negligence, not just acting as a passive observer.
Thank you for reviewing this message, and I look forward to a fair reconsideration of my complaint.
Sincerely,
**Mohamed Darwish**
Dear BestChange Support Team,
I am contacting you regarding a complaint I submitted about **ChangeNow**, which was originally listed under a negative status and has now been marked as “neutral” — despite the fact that the issue remains unresolved after **over 20 days**.
To clarify:
- I initiated a swap through ChangeNow using Atomic Wallet
- I fully completed their KYC and AML requests with all documents submitted
- Despite this, the funds remain withheld, and their responses have been repetitive and unhelpful
- I have provided all necessary details to BestChange and ChangeNow
- No solution has been provided or confirmed to me
I respectfully disagree with the decision to classify the case as neutral. Time alone does not resolve a case. The funds are still locked, I remain fully compliant, and ChangeNow has failed to offer a clear timeline or closure.
I kindly request that you:
1. Reconsider the status of my complaint
2. Recognize that a delay without resolution is not neutrality — it is still active harm to the user
3. Treat unresolved cases with the seriousness they deserve, regardless of time elapsed
Your role as a trusted review aggregator carries the responsibility of protecting users from prolonged negligence, not just acting as a passive observer.
Thank you for reviewing this message, and I look forward to a fair reconsideration of my complaint.
Sincerely,
**Mohamed Darwish**
| ChangeNow admin | July 6, 2025 05:01 |
Mohamed darwish, thank you for your message. We understand your frustration and take your concerns seriously. We appreciate you taking the time to explain the situation.
We will review your complaint again and reconsider the current status based on the details you’ve provided. Please allow us some time to look into it more thoroughly. We appreciate your patience and will keep you updated with any progress.
We will review your complaint again and reconsider the current status based on the details you’ve provided. Please allow us some time to look into it more thoroughly. We appreciate your patience and will keep you updated with any progress.
| Mohamed darwish | July 6, 2025 19:07 |
Subject: Request for Urgent Response – Unresolved Complaint Against ChangeNow
Dear BestChange Support Team,
I am following up on my unresolved complaint regarding **ChangeNow**, which was submitted via your platform and remains without a proper resolution after more than 20 days.
As per your role as a mediator and monitor of disputes between users and listed exchangers, I expected more active follow-up, especially since:
- I have provided all necessary details and evidence
- The exchanger continues to delay the release of my funds
- I have received only vague, repetitive responses from them
- My complaint was downgraded to “neutral” despite no actual resolution
I am surprised and disappointed that BestChange has not responded to my latest message or provided any update, even though the issue remains open and serious.
I kindly ask:
1. That my complaint be **re-evaluated based on the current status**
2. That BestChange **actively follow up** with ChangeNow as part of its dispute monitoring role
3. That I receive a clear response from your team regarding this situation
I still trust BestChange as a trusted platform — but if this complaint continues to be ignored, I will be forced to reconsider that trust and take the matter public.
Looking forward to your prompt response.
Sincerely,
**Mohamed Darwish**
Dear BestChange Support Team,
I am following up on my unresolved complaint regarding **ChangeNow**, which was submitted via your platform and remains without a proper resolution after more than 20 days.
As per your role as a mediator and monitor of disputes between users and listed exchangers, I expected more active follow-up, especially since:
- I have provided all necessary details and evidence
- The exchanger continues to delay the release of my funds
- I have received only vague, repetitive responses from them
- My complaint was downgraded to “neutral” despite no actual resolution
I am surprised and disappointed that BestChange has not responded to my latest message or provided any update, even though the issue remains open and serious.
I kindly ask:
1. That my complaint be **re-evaluated based on the current status**
2. That BestChange **actively follow up** with ChangeNow as part of its dispute monitoring role
3. That I receive a clear response from your team regarding this situation
I still trust BestChange as a trusted platform — but if this complaint continues to be ignored, I will be forced to reconsider that trust and take the matter public.
Looking forward to your prompt response.
Sincerely,
**Mohamed Darwish**
| ChangeNow admin | July 7, 2025 03:29 |
Mohamed darwish, thank you for your message and for following up.
We understand your concerns and sincerely apologize for the lack of recent updates. Your complaint has not been ignored — we’ve taken note of the situation and are currently reviewing it again.
We will reach out to the team for clarification and will update you as soon as we receive a response. Please allow us a bit more time to follow up properly.
Thank you for your patience and for continuing to bring this to our attention.
We understand your concerns and sincerely apologize for the lack of recent updates. Your complaint has not been ignored — we’ve taken note of the situation and are currently reviewing it again.
We will reach out to the team for clarification and will update you as soon as we receive a response. Please allow us a bit more time to follow up properly.
Thank you for your patience and for continuing to bring this to our attention.
| Mohamed darwish | July 7, 2025 18:35 |
Subject: Follow-Up – Requesting BestChange's Direct Action on Unresolved Case
Dear BestChange Support Team,
I am writing again regarding my complaint against **ChangeNow**, which has been pending for over 20 days now.
At this point, I want to make it clear that I am no longer seeking or expecting any meaningful response from ChangeNow — as their replies have been vague, repetitive, and completely unhelpful.
What I am now waiting for is **a clear and direct response from BestChange**.
You are the monitoring party in this dispute and the platform through which the transaction was facilitated and the complaint was filed. The ball is now firmly in **your court**.
Please consider this message a direct appeal to **BestChange only**. I do **not wish to receive another generic or value-less reply from ChangeNow**.
I expect:
- A firm follow-up from your side
- A reassessment of the case status
- A responsible resolution process in accordance with your platform’s standards
Thank you for taking this seriously. I hope to hear directly from BestChange support very soon.
Sincerely,
**Mohamed Darwish**
Dear BestChange Support Team,
I am writing again regarding my complaint against **ChangeNow**, which has been pending for over 20 days now.
At this point, I want to make it clear that I am no longer seeking or expecting any meaningful response from ChangeNow — as their replies have been vague, repetitive, and completely unhelpful.
What I am now waiting for is **a clear and direct response from BestChange**.
You are the monitoring party in this dispute and the platform through which the transaction was facilitated and the complaint was filed. The ball is now firmly in **your court**.
Please consider this message a direct appeal to **BestChange only**. I do **not wish to receive another generic or value-less reply from ChangeNow**.
I expect:
- A firm follow-up from your side
- A reassessment of the case status
- A responsible resolution process in accordance with your platform’s standards
Thank you for taking this seriously. I hope to hear directly from BestChange support very soon.
Sincerely,
**Mohamed Darwish**
| Mohamed darwish | July 9, 2025 17:19 |
Bestchange admin it is been over than 3 weeks with no single reason for holdingy money
May i ask you to change my case to unresolved.
May i ask you to change my case to unresolved.
| ChangeNow admin | July 9, 2025 17:36 |
Mohamed darwish, thank you for your patience. We appreciate your understanding and sincerely apologize for any inconvenience caused by the delay in our response. You have been more than patient with us, and we realize this situation has been taking longer than expected.
Rest assured that we are actively investigating your case and will provide you with updates as soon as we have more information.
Rest assured that we are actively investigating your case and will provide you with updates as soon as we have more information.
| Mohamed darwish | July 9, 2025 17:53 |
Dear ChangeNow support
I don't want any new replies from you
I am going with legal complaint against your website
Don't reply to me again unless you have completed the transaction or refunded the money.
I don't want any new replies from you
I am going with legal complaint against your website
Don't reply to me again unless you have completed the transaction or refunded the money.
| Mohamed darwish | July 9, 2025 17:54 |
Bestchange admin it is been over than 3 weeks with no single reason for holdingy money
May i ask you to change my case to unresolved.
May i ask you to change my case to unresolved.
| Mohamed darwish | July 10, 2025 15:49 |
Bestchange admin i am waiting for you to review my case and mark it as unresolved.
| Mohamed darwish | July 10, 2025 21:04 |
Subject: Request to Update Complaint Status – One Month Without Resolution
Dear BestChange Support,
At this point, I must ask a very direct question:
**How much longer does it take for you to change the complaint status from “neutral” to “unresolved”?**
It has now been **one full month** since my funds were frozen by **ChangeNow** without a valid reason, without a clear explanation, and without a single confirmed timeline for refund or completion.
They have failed to:
- Provide any legal or technical justification
- Specify a date for resolution
- Offer any meaningful communication
And yet, the complaint is still marked as “neutral” on your platform — which gives users the **false impression** that the matter is being handled fairly.
This is not neutrality. In fact, **your passive stance is actively helping ChangeNow** by protecting their public image while they continue to withhold customer funds.
I respectfully ask you again:
- To update the complaint status to **UNRESOLVED**
- To take your monitoring role more seriously
- To stop enabling silence and delay from the exchanger’s side
BestChange has always positioned itself as a trusted intermediary. Please act accordingly.
Sincerely,
**Mohamed Darwish**
Dear BestChange Support,
At this point, I must ask a very direct question:
**How much longer does it take for you to change the complaint status from “neutral” to “unresolved”?**
It has now been **one full month** since my funds were frozen by **ChangeNow** without a valid reason, without a clear explanation, and without a single confirmed timeline for refund or completion.
They have failed to:
- Provide any legal or technical justification
- Specify a date for resolution
- Offer any meaningful communication
And yet, the complaint is still marked as “neutral” on your platform — which gives users the **false impression** that the matter is being handled fairly.
This is not neutrality. In fact, **your passive stance is actively helping ChangeNow** by protecting their public image while they continue to withhold customer funds.
I respectfully ask you again:
- To update the complaint status to **UNRESOLVED**
- To take your monitoring role more seriously
- To stop enabling silence and delay from the exchanger’s side
BestChange has always positioned itself as a trusted intermediary. Please act accordingly.
Sincerely,
**Mohamed Darwish**
| Mohamed darwish | July 11, 2025 11:22 |
Bestchange monitoring it is been a month
You are helping ChangeNow to *** people like me with your passive attitude
I demand that your review my case and mark it as unresolved.
You are helping ChangeNow to *** people like me with your passive attitude
I demand that your review my case and mark it as unresolved.
| ChangeNow admin | July 11, 2025 15:53 |
Mohamed darwish, thank you for your answer and for your patience throughout this process. We understand your desire for clarity and a resolution.
At this time, your case is still under active review by our compliance team. While we are working to expedite the process as much as possible.
Thank you for your patience and your continued attention to this matter.
At this time, your case is still under active review by our compliance team. While we are working to expedite the process as much as possible.
Thank you for your patience and your continued attention to this matter.
| Mohamed darwish | July 11, 2025 16:08 |
ChangeNow your replies is just useless.
| Mohamed darwish | July 11, 2025 16:09 |
Bestchange monitoring it is been a month
You are helping ChangeNow to *** people like me with your passive attitude
I demand that your review my case and mark it as unresolved.
You are helping ChangeNow to *** people like me with your passive attitude
I demand that your review my case and mark it as unresolved.
| ChangeNow admin | July 11, 2025 17:50 |
Mohamed darwish, Thank you for your message. We understand your frustration and sincerely apologize for the ongoing inconvenience.
Please note that the investigation is still in progress. As soon as there is any update from the Compliance team, you will be contacted immediately.
We truly regret the delay and appreciate your continued patience while we work to resolve the issue as thoroughly and fairly as possible.
Please note that the investigation is still in progress. As soon as there is any update from the Compliance team, you will be contacted immediately.
We truly regret the delay and appreciate your continued patience while we work to resolve the issue as thoroughly and fairly as possible.
| Mohamed darwish | July 11, 2025 18:00 |
Bestchange monitoring it is been a month
You are helping ChangeNow to *** people like me with your passive attitude
I demand that your review my case and mark it as unresolved.
You are helping ChangeNow to *** people like me with your passive attitude
I demand that your review my case and mark it as unresolved.
| ChangeNow admin | July 11, 2025 18:27 |
Mohamed darwish, as noted in our previous messages, your exchange has been temporarily suspended while we conduct a thorough investigation. Please rest assured that our team is working diligently to accelerate this process and reach a resolution as swiftly as possible. We sincerely apologize for the extended delay and any frustration it may cause. We fully understand your concerns and truly appreciate your patience and understanding during this time. As soon as we have any new information, you will be the first to know.
| Mohamed darwish | July 11, 2025 19:28 |
Bestchange monitoring it is been a month
You are helping ChangeNow to *** people like me with your passive attitude
I demand that your review my case and mark it as unresolved.
You are helping ChangeNow to *** people like me with your passive attitude
I demand that your review my case and mark it as unresolved.
| Mohamed darwish | July 11, 2025 22:17 |
Subject: Request to Update Complaint Status – One Month Without Resolution
Dear BestChange Support,
At this point, I must ask a very direct question:
**How much longer does it take for you to change the complaint status from “neutral” to “unresolved”?**
It has now been **one full month** since my funds were frozen by **ChangeNow** without a valid reason, without a clear explanation, and without a single confirmed timeline for refund or completion.
They have failed to:
- Provide any legal or technical justification
- Specify a date for resolution
- Offer any meaningful communication
And yet, the complaint is still marked as “neutral” on your platform — which gives users the **false impression** that the matter is being handled fairly.
This is not neutrality. In fact, **your passive stance is actively helping ChangeNow** by protecting their public image while they continue to withhold customer funds.
I respectfully ask you again:
- To update the complaint status to **UNRESOLVED**
- To take your monitoring role more seriously
- To stop enabling silence and delay from the exchanger’s side
BestChange has always positioned itself as a trusted intermediary. Please act accordingly.
Sincerely,
**Mohamed Darwish**
Dear BestChange Support,
At this point, I must ask a very direct question:
**How much longer does it take for you to change the complaint status from “neutral” to “unresolved”?**
It has now been **one full month** since my funds were frozen by **ChangeNow** without a valid reason, without a clear explanation, and without a single confirmed timeline for refund or completion.
They have failed to:
- Provide any legal or technical justification
- Specify a date for resolution
- Offer any meaningful communication
And yet, the complaint is still marked as “neutral” on your platform — which gives users the **false impression** that the matter is being handled fairly.
This is not neutrality. In fact, **your passive stance is actively helping ChangeNow** by protecting their public image while they continue to withhold customer funds.
I respectfully ask you again:
- To update the complaint status to **UNRESOLVED**
- To take your monitoring role more seriously
- To stop enabling silence and delay from the exchanger’s side
BestChange has always positioned itself as a trusted intermediary. Please act accordingly.
Sincerely,
**Mohamed Darwish**
| Mohamed darwish | July 11, 2025 22:23 |
Subject: When Will the Case Status Be Updated to "Unresolved"?
Dear BestChange Support Team,
I would like to ask a simple and direct question:
**At what point do you consider it appropriate to change the status of a complaint from "Neutral" to "Unresolved"?**
It has now been well over a month since I submitted my complaint against **ChangeNow**, and in that time, their responses have been:
- Repetitive
- Vague
- Completely unhelpful
- Offering no solution or timeline
It is clear by now that ChangeNow has **no intention of resolving this case** in good faith, and is simply buying time. Keeping the case in a "neutral" status only helps to **mislead other users** and protect the exchanger's image unfairly.
There is no valid reason for the status to remain unchanged. The facts are simple:
- The funds are still withheld
- The exchanger has failed to resolve the issue
- The user (myself) has done everything required
I kindly request an urgent review and update of the case status to **"UNRESOLVED"**, as this more accurately reflects the current situation.
Looking forward to your responsible action and reply.
Sincerely,
**Mohamed Darwish**
Dear BestChange Support Team,
I would like to ask a simple and direct question:
**At what point do you consider it appropriate to change the status of a complaint from "Neutral" to "Unresolved"?**
It has now been well over a month since I submitted my complaint against **ChangeNow**, and in that time, their responses have been:
- Repetitive
- Vague
- Completely unhelpful
- Offering no solution or timeline
It is clear by now that ChangeNow has **no intention of resolving this case** in good faith, and is simply buying time. Keeping the case in a "neutral" status only helps to **mislead other users** and protect the exchanger's image unfairly.
There is no valid reason for the status to remain unchanged. The facts are simple:
- The funds are still withheld
- The exchanger has failed to resolve the issue
- The user (myself) has done everything required
I kindly request an urgent review and update of the case status to **"UNRESOLVED"**, as this more accurately reflects the current situation.
Looking forward to your responsible action and reply.
Sincerely,
**Mohamed Darwish**
| Mohamed darwish | August 4, 2025 21:12 |
More than one and half month is not enough for holding my money
Is bestchange administration see that this is ok with no ETA?
You are helping them to *** our money by your passive attitude.
Is bestchange administration see that this is ok with no ETA?
You are helping them to *** our money by your passive attitude.
| Mohamed darwish | August 9, 2025 01:32 |
Both bestchange administration and changenow stopped responding
What is going on here?
Bestchange is helping you to *** our money.
What is going on here?
Bestchange is helping you to *** our money.
| ChangeNow admin | August 9, 2025 05:58 |
Mohamed darwish, we have provided you with an update on your exchanges on July 16th. Please check your email. If you have not received our last email, we can resend it.
| Mohamed darwish | August 24, 2025 02:03 |
Chanelge now hold my money for months and gave me a fake officer mail i did contact him with no answer at all
It seems to be like *** from Changenow
I need bestchange administration here to solve this case
I need updates on my case from Changenow
I clarifications about the fake non related officer mail you provided me with.
It seems to be like *** from Changenow
I need bestchange administration here to solve this case
I need updates on my case from Changenow
I clarifications about the fake non related officer mail you provided me with.
| ChangeNow admin | August 24, 2025 05:25 |
Mohamed darwish, The transaction in question has been placed on hold following a report submitted by a law enforcement agency. We are cooperating fully with the ongoing investigation and must await further instructions before proceeding. For any further updates, please contact them directly using the information we have already provided to you.
| Mohamed darwish | August 24, 2025 13:26 |
You gave me a fake non responding email!
I mailed them twice since over than a month with no reply at all
Which means you are misleading me to *** my money.
I mailed them twice since over than a month with no reply at all
Which means you are misleading me to *** my money.
| ChangeNow admin | August 24, 2025 18:02 |
Mohamed darwish, your funds are not being misled or ***. The case is still under compliance review, and our support team remains available to update you within the official ticket you’ve opened. We kindly ask you to continue communication there so that we can ensure proper handling of your request.
We understand this process is taking longer than expected and we appreciate your patience while it is being finalized.
We understand this process is taking longer than expected and we appreciate your patience while it is being finalized.
| Mohamed darwish | August 24, 2025 18:07 |
Still nothing useful at all
Repeated useless replies
Lies over lies forever to *** my money
*** website
Stay away from Changenow.
Repeated useless replies
Lies over lies forever to *** my money
*** website
Stay away from Changenow.
| ChangeNow admin | August 24, 2025 19:04 |
Mohamed darwish, we understand your frustration, and we want to clarify that the email we provided for contacting law enforcement is valid. We encourage you to send an email from a different address to ensure successful delivery.
| Mohamed darwish | August 24, 2025 19:12 |
I already mailed them twice from different emails with no respod at all
Which means this law enforcement is not relevant to my case
Which mean you are misleading me to *** my money.
Which means this law enforcement is not relevant to my case
Which mean you are misleading me to *** my money.
| ChangeNow admin | August 27, 2025 15:22 |
Mohamed darwish, we completely understand how stressful this situation feels, and we truly appreciate your patience. Please rest assured that your funds are safe and secure. The case is still under careful review by our compliance team, and we want to make sure everything is handled properly for you.
Please stay in touch through your open ticket — we are here to help and will provide updates as soon as possible. We genuinely want this to be resolved smoothly for you.
Please stay in touch through your open ticket — we are here to help and will provide updates as soon as possible. We genuinely want this to be resolved smoothly for you.
| Mohamed darwish | August 27, 2025 15:42 |
Lies after lies
You never get bored of your lies
Huge amount of negative cases against your site
Never solve a one
Just lies and *** money
Months of lies and profits from my money is not enough
Shame on you ***.
You never get bored of your lies
Huge amount of negative cases against your site
Never solve a one
Just lies and *** money
Months of lies and profits from my money is not enough
Shame on you ***.
| ChangeNow admin | August 28, 2025 10:56 |
Mohamed darwish, we truly understand your frustration and want to assure you that your situation is being taken very seriously. Our team is thoroughly reviewing your case to make sure everything is handled correctly. Thank you for your patience — we are here to support you and will provide updates as soon as possible.
| Mohamed darwish | August 28, 2025 13:07 |
Lies after lies
With negative attitude from BestChange administration.
With negative attitude from BestChange administration.
| ChangeNow admin | August 28, 2025 18:04 |
Mohamed darwish, we’re sorry you feel this way. ChangeNOW has no reason to mislead our users, and we do our best to communicate transparently throughout the process.
Your case remains important to us, and we encourage you to stay in touch with our support team for updates.
Your case remains important to us, and we encourage you to stay in touch with our support team for updates.
| Mohamed darwish | August 28, 2025 18:26 |
Can you explain why the officer mail is not responding to my mails? Although you provided me with it to make a contact!
You are misleading me to *** my money and others money
Your reputation now is filthy
You will get to an end soon
Check you profile on bestchange only unresolved cases for months
Just filthy *** exchange.
You are misleading me to *** my money and others money
Your reputation now is filthy
You will get to an end soon
Check you profile on bestchange only unresolved cases for months
Just filthy *** exchange.
| ChangeNow admin | August 29, 2025 13:46 |
Mohamed darwish, we’re sorry to hear about your experience and the frustration it has caused. The contact you were provided with is intended for specific compliance communication, but all case updates and resolution steps are handled through our official support channels. If you have not received a reply, this does not mean your case is being ignored — it remains under review.
We assure you that ChangeNOW does not mislead or intentionally block users from their funds. Cases requiring extended AML/KYC review can unfortunately take longer than expected, especially if third-party compliance checks are involved.
We assure you that ChangeNOW does not mislead or intentionally block users from their funds. Cases requiring extended AML/KYC review can unfortunately take longer than expected, especially if third-party compliance checks are involved.
| Mohamed darwish | August 29, 2025 14:00 |
So you will hold my money forever and tell me rest assured! Does this make sense?
Just filthy *** exchange which is going to an end soon.
Just filthy *** exchange which is going to an end soon.
| ChangeNow admin | August 29, 2025 17:59 |
Mohamed darwish, we understand how discouraging this situation feels and want to assure you that funds are not held indefinitely. When a transaction is flagged, we are obligated to complete AML/KYC verification and any required compliance checks before releasing or refunding the funds.
We recognize that the process can feel prolonged, but it is not our intention to mislead or withhold assets permanently. Your case remains active, and our team will provide an update as soon as there is progress.
We recognize that the process can feel prolonged, but it is not our intention to mislead or withhold assets permanently. Your case remains active, and our team will provide an update as soon as there is progress.
| Mohamed darwish | August 29, 2025 18:13 |
So what is the time range for releasing of refunding from the history of such cases
If you can't provide an ETA then at least you have a history of such cases
Now we are 2 months and half
Give the time range even if it is not accurate.
Prove that you are a professional trustworthy exchange for 1 time.
If you can't provide an ETA then at least you have a history of such cases
Now we are 2 months and half
Give the time range even if it is not accurate.
Prove that you are a professional trustworthy exchange for 1 time.
| ChangeNow admin | August 30, 2025 05:58 |
Mohamed darwish, we understand your request and the importance of having clarity on timelines. We kindly ask you to await the response of our Compliance team directly in your support ticket, where all details will be shared securely. Please rest assured that your case has not been overlooked and will be addressed as soon as possible.
| Mohamed darwish | August 30, 2025 16:58 |
What we learn in this profile of Changenow on bestchange
1-changenow never get bored of repeated scripted replies just copy and paste for all users
2-bestchange won't interfere or help you if you have been ***
3-Chnagenow never solved a single case on bestchange
4-stay away from atomic wallet and Changenow at all cost you will lose your money.
1-changenow never get bored of repeated scripted replies just copy and paste for all users
2-bestchange won't interfere or help you if you have been ***
3-Chnagenow never solved a single case on bestchange
4-stay away from atomic wallet and Changenow at all cost you will lose your money.
| ChangeNow admin | August 30, 2025 18:34 |
Mohamed darwish, We understand your concerns and the importance of timely resolution. Please be assured that your case is already with our Compliance team, and all necessary updates will be provided to you directly within your support ticket for security reasons.
Your case has not been ignored and will be addressed as soon as possible.
Your case has not been ignored and will be addressed as soon as possible.
| Mohamed darwish | August 30, 2025 18:46 |
What we learn in this profile of Changenow on bestchange
1-changenow never get bored of repeated scripted replies just copy and paste for all users
2-bestchange won't interfere or help you if you have been ***
3-Changenow never solved a single case on bestchange
4-stay away from atomic wallet and Changenow at all cost, you will lose your money.
1-changenow never get bored of repeated scripted replies just copy and paste for all users
2-bestchange won't interfere or help you if you have been ***
3-Changenow never solved a single case on bestchange
4-stay away from atomic wallet and Changenow at all cost, you will lose your money.
| Mohamed darwish | August 31, 2025 02:28 |
Stay away from atomic wallet
Stay away from Changenow.
Stay away from Changenow.
| ChangeNow admin | August 31, 2025 05:54 |
Mohamed darwish, We understand your frustration and regret that you feel this way. Please note that your case is already under review by our Compliance team. To ensure clarity and security, all communication and updates will be provided directly in your support ticket.
We kindly ask for your patience while the process is ongoing. Rest assured that your case has not been overlooked and will be addressed as soon as possible.
We kindly ask for your patience while the process is ongoing. Rest assured that your case has not been overlooked and will be addressed as soon as possible.
| Mohamed darwish | August 31, 2025 09:57 |
Stay away from atomic wallet
Stay away from Changenow.
Stay away from Changenow.
| Mohamed darwish | August 31, 2025 20:06 |
Warning!
Stay away from Atomic wallet.
Stay away from ChangeNow.
Both are partners in *** clients money.
Stay away from Atomic wallet.
Stay away from ChangeNow.
Both are partners in *** clients money.
| ChangeNow admin | September 1, 2025 09:40 |
Mohamed darwish, We are very sorry for the inconvenience and understand how frustrating this situation must be. Please rest assured that your case has already been passed to our Compliance team and is being carefully reviewed. For your safety, all updates and further details will be shared directly through your support ticket.
We truly appreciate your patience during this process. Your case is important to us, and we want to reassure you that it is receiving the attention it deserves.
We truly appreciate your patience during this process. Your case is important to us, and we want to reassure you that it is receiving the attention it deserves.
| Mohamed darwish | September 1, 2025 12:14 |
Warning!
Stay away from Atomic wallet.
Stay away from ChangeNow.
Both are partners in *** clients money.
Stay away from Atomic wallet.
Stay away from ChangeNow.
Both are partners in *** clients money.
| ChangeNow admin | September 1, 2025 18:00 |
Mohamed darwish, we respect your right to share your opinion, but we must clarify that ChangeNOW does not engage in fraudulent practices or hold funds without reason.
We are not the same entity as Atomic Wallet, though we do integrate with a variety of partners to provide exchange services. Any transaction that is delayed is typically connected to mandatory AML/KYC reviews or technical compliance requirements.
We understand that these situations cause frustration, but they are not done to misappropriate user funds.
We are not the same entity as Atomic Wallet, though we do integrate with a variety of partners to provide exchange services. Any transaction that is delayed is typically connected to mandatory AML/KYC reviews or technical compliance requirements.
We understand that these situations cause frustration, but they are not done to misappropriate user funds.
| Mohamed darwish | September 1, 2025 18:16 |
Warning!
Stay away from Atomic wallet.
Stay away from ChangeNow.
Both are partners in holding clients money.
Stay away from Atomic wallet.
Stay away from ChangeNow.
Both are partners in holding clients money.
| BestChange admin | September 1, 2025 18:22 |
Dear User,
We kindly ask you to stop spamming in the review thread. Such actions are not in line with the monitoring rules and do not contribute to resolving the issue.
We hope for your understanding.
Sincerely, administration of the BestChange exchanger monitor.
We kindly ask you to stop spamming in the review thread. Such actions are not in line with the monitoring rules and do not contribute to resolving the issue.
We hope for your understanding.
Sincerely, administration of the BestChange exchanger monitor.
| Mohamed darwish | September 1, 2025 18:32 |
Holding users money for over 3 months and without clear ETA Such actions are not in line with professionalism
So
Warning!
Stay away from Atomic wallet.
Stay away from ChangeNow.
Both are partners in holding clients money.
So
Warning!
Stay away from Atomic wallet.
Stay away from ChangeNow.
Both are partners in holding clients money.
| ChangeNow admin | September 2, 2025 06:00 |
Mohamed darwish, we understand your concerns and want to clarify that our Compliance team is already in communication with you through the support ticket. For your security and to keep all details in one place, we kindly ask that all questions and discussions related to your case be continued there. This ensures that sensitive information is handled properly and securely.
CommentRemove
| Alex |  |
46.226.163.* | May 25, 2025 23:11 |
Personal data was removed by the monitor's administration
The claim's status has been changed to neutral by the monitor's administration
I has executed exchange on march 20 for 2650 USDT BEP20 to my SOL wallet (https://bscscan.com/tx/0xe8218a6c5ceca038d75b14eadf5ebf26acbf0333e5e07b5684233eff60140b1e). Exchange was stopped and they ask me to pass CYK. I has uploaded all documents. But still for now i has not received any solution about my ticket (***). Past more than 2 month they did not solve my problem! Pls help me to claim my money back!
| ChangeNow admin | May 25, 2025 23:56 |
Hello Alex, we would like to clarify that in such cases, we are obliged to conduct a thorough investigation before any options with the exchange.
We appreciate your cooperation, but in limited cases (if the transaction is suspected of being connected to illegal activities) we reserve the right to freeze your exchange transaction for any period of time necessary to complete the investigation and AML/KYC procedure.
We will inform you in the current ticket as soon as we get an update.
Thank you for the understanding.
We appreciate your cooperation, but in limited cases (if the transaction is suspected of being connected to illegal activities) we reserve the right to freeze your exchange transaction for any period of time necessary to complete the investigation and AML/KYC procedure.
We will inform you in the current ticket as soon as we get an update.
Thank you for the understanding.
| BestChange admin | June 6, 2025 12:32 |
Hello Alex,
Your exchange has been suspended due to AML check. We apologize for the inconvenience, but please note that you were informed about the AML check and the exchange service's AML policy before proceeding with the exchange.
Since you have provided the requested information to the exchanger, please wait for a response. The complaint will be marked as neutral with the possibility of additional comments
Kind regards, BestChange administration.
Your exchange has been suspended due to AML check. We apologize for the inconvenience, but please note that you were informed about the AML check and the exchange service's AML policy before proceeding with the exchange.
Since you have provided the requested information to the exchanger, please wait for a response. The complaint will be marked as neutral with the possibility of additional comments
Kind regards, BestChange administration.
| Alex | June 9, 2025 00:16 |
I am just want get clarify answer from Changenow Compliance Department when the investigation will be resolved! There is 3 month pass from opening a ticket!
| ChangeNow admin | August 27, 2025 15:38 |
Hello Alex,
We understand your frustration and how stressful this delay can be. Please rest assured that your funds are safe, and our team is actively reviewing your case. We truly appreciate your patience and ask you to stay in touch via your support ticket — we are here to ensure your situation is resolved properly.
We understand your frustration and how stressful this delay can be. Please rest assured that your funds are safe, and our team is actively reviewing your case. We truly appreciate your patience and ask you to stay in touch via your support ticket — we are here to ensure your situation is resolved properly.
| Alex | August 28, 2025 23:55 |
Hello, the issue has not been resolved yet, still now, my funds are frozen(
| ChangeNow admin | August 29, 2025 00:36 |
Alex, we kindly ask you to double check your email. Our team provided you with an update on July 1st. The funds were refunded by Law Enforcement. If you did not receive the last email, we will resend it.
CommentRemove
| Xox | |
82.29.100.* | June 6, 2025 07:52 |
Mention of a third-party resource was removed by monitor's administration
Personal data was removed by the monitor's administration
The AML case arose due to high-risk markers in the assets that the user had sent
KYC is required
The claim's status has been changed to neutral by the monitor's administration
Profanities and abusive language were removed by the monitor's administration
As you can see through these comments and financial claims, their *** group, ***, ***, all over X, changenow's money holding system became a source of income for this exchanger!
I exchanged 36 days ago, they blocked my exchange and asked for kyc and other data which i fully provided.
Now they are actively refusing to give an answer regarding my case (refund or complete the exchange)
The only answer i receive is wait
There are cases in which they refunded the user after 2 years!
I advise all people here to press legal charges against changenow, get a police letter, report your transaction to binance, cause binance is their asset holder and ask to freeze their wallets.
I exchanged 36 days ago, they blocked my exchange and asked for kyc and other data which i fully provided.
Now they are actively refusing to give an answer regarding my case (refund or complete the exchange)
The only answer i receive is wait
There are cases in which they refunded the user after 2 years!
I advise all people here to press legal charges against changenow, get a police letter, report your transaction to binance, cause binance is their asset holder and ask to freeze their wallets.
| ChangeNow admin | June 6, 2025 15:46 |
Hello Xox,
Thank you for sharing your concerns. We understand your frustration and want to clarify that ChangeNOW operates under strict AML and compliance standards, which are not created arbitrarily but are necessary to protect our users and comply with international financial regulations.
When a transaction is delayed and additional verification is requested, it's not to withhold funds, but to ensure they are returned or processed securely and lawfully. In your specific case, a full KYC was requested due to risk triggers related to the exchange, and your cooperation is appreciated. We understand the wait is difficult, and we are actively reviewing your case to ensure the right outcome.
We do not comment on specific user cases in public to protect your privacy and the integrity of the investigation. We kindly ask that you continue all communication via your official support ticket so we can provide personal and secure assistance.
ChangeNOW is committed to transparency and user security, and we never profit from holding users' funds. Refunds and resolutions are always carried out once compliance review is complete.
Thank you for your patience and understanding.
Thank you for sharing your concerns. We understand your frustration and want to clarify that ChangeNOW operates under strict AML and compliance standards, which are not created arbitrarily but are necessary to protect our users and comply with international financial regulations.
When a transaction is delayed and additional verification is requested, it's not to withhold funds, but to ensure they are returned or processed securely and lawfully. In your specific case, a full KYC was requested due to risk triggers related to the exchange, and your cooperation is appreciated. We understand the wait is difficult, and we are actively reviewing your case to ensure the right outcome.
We do not comment on specific user cases in public to protect your privacy and the integrity of the investigation. We kindly ask that you continue all communication via your official support ticket so we can provide personal and secure assistance.
ChangeNOW is committed to transparency and user security, and we never profit from holding users' funds. Refunds and resolutions are always carried out once compliance review is complete.
Thank you for your patience and understanding.
| Xox | June 6, 2025 21:13 |
My cousin sent another transaction this time, same Source and same destination wallet, it got blocked, he verified the kyc link sent to him and guess what? It got refunded in an hour!
Reason? He is from ukraine (EU country), and i am from indonesia!
If it is about AML then why did you refund him? He had same source wallet, same asset and same destination!
Reason? He is from ukraine (EU country), and i am from indonesia!
If it is about AML then why did you refund him? He had same source wallet, same asset and same destination!
| ChangeNow admin | June 7, 2025 00:08 |
Xox, thank you for reaching out and sharing more details. We understand your concern and want to emphasize that every transaction is evaluated individually, based on a range of compliance and risk factors. While two transactions may appear identical, jurisdictional differences, user verification status, and other variables can trigger different outcomes.
ChangeNOW follows international AML protocols, which means actions like temporary holds, refunds, or KYC requests are applied strictly based on compliance checks—not user origin or arbitrary decisions.
To protect your privacy and the integrity of the review process, we’re unable to discuss specific user outcomes in public. If you have an open support ticket, please continue the conversation there—our compliance team is best equipped to handle your case directly and securely.
We appreciate your patience and cooperation as we work through this in line with regulatory requirements.
ChangeNOW follows international AML protocols, which means actions like temporary holds, refunds, or KYC requests are applied strictly based on compliance checks—not user origin or arbitrary decisions.
To protect your privacy and the integrity of the review process, we’re unable to discuss specific user outcomes in public. If you have an open support ticket, please continue the conversation there—our compliance team is best equipped to handle your case directly and securely.
We appreciate your patience and cooperation as we work through this in line with regulatory requirements.
| Xox | June 8, 2025 18:28 |
My situation is still unresolved, the compliance team is way too slow, no refunds processed, absolute zero support!
Tried to warn binance about this ***, they will act as soon as they receive same report from other people.
Tried to warn binance about this ***, they will act as soon as they receive same report from other people.
| BestChange admin | June 10, 2025 08:01 |
Hello,
According to the information security rules, and the exchange service regulation your transaction was blocked. To proceed with the issue resolving, please, contact the ChangeNow compliance team and pass the KYC procedure.
We understand your frustration.
The exchanger is obliged to comply with AML&KYC requirements, according to which they may request a set of documents from a customer, shall their transaction be marked as suspicious. It is recommended to study the terms and conditions of the selected exchanger carefully. AML&KYC policy complies with international practices for anti-money laundering and countering the financing of terrorism. The exchangers listed on BestChange use these procedures to align with AML&KYC requirements but not to abuse customers' data or arrogate their funds.
The status of your complaint is changed to neutral with the capability of commenting.
Sincerely, administration of the BestChange exchanger monitor.
According to the information security rules, and the exchange service regulation your transaction was blocked. To proceed with the issue resolving, please, contact the ChangeNow compliance team and pass the KYC procedure.
We understand your frustration.
The exchanger is obliged to comply with AML&KYC requirements, according to which they may request a set of documents from a customer, shall their transaction be marked as suspicious. It is recommended to study the terms and conditions of the selected exchanger carefully. AML&KYC policy complies with international practices for anti-money laundering and countering the financing of terrorism. The exchangers listed on BestChange use these procedures to align with AML&KYC requirements but not to abuse customers' data or arrogate their funds.
The status of your complaint is changed to neutral with the capability of commenting.
Sincerely, administration of the BestChange exchanger monitor.
| Xox | June 10, 2025 08:06 |
I told in my first request it is blocked due to AML and i told you to check wallets and assets by any AML tool you have! Score is always fine cause they are from reputable Cex!
They have no right to hold funds for more than 7 days at best, its been almost 50 days!
I sent them all kyc & AML data on day 1 and they are still delaying everything.
I would like to submit my complaint against BestChange as well cause they are obviously siding with the Exchange and against customer!
This behavior for both of you will certainly be noticed by public.
They have no right to hold funds for more than 7 days at best, its been almost 50 days!
I sent them all kyc & AML data on day 1 and they are still delaying everything.
I would like to submit my complaint against BestChange as well cause they are obviously siding with the Exchange and against customer!
This behavior for both of you will certainly be noticed by public.
| ChangeNow admin | June 10, 2025 09:36 |
Xox, we understand your frustration regarding the delay and your concerns about the handling of your funds and data. Please be assured that your complaint has been noted. We always aim to ensure fair treatment for all parties and will review the matter further.
| Xox | June 10, 2025 09:39 |
Sorry ChangeNow, but right now you are a *** in my eyes.
As you can see this page, you have solved non of AML/KYC issues here, only solved technical ones!
This means there is something very very wrong about your AML system.
As you can see this page, you have solved non of AML/KYC issues here, only solved technical ones!
This means there is something very very wrong about your AML system.
| Xox | July 3, 2025 22:32 |
4 full months passed, still no ETA, my nearly 500K worth of assets are in hands of changenow.
You left me no choice but to rely on public pressure on changenow, i will have to bring big crypto influencers into this.
You left me no choice but to rely on public pressure on changenow, i will have to bring big crypto influencers into this.
| ChangeNow admin | July 4, 2025 01:17 |
Xox, we understand and share your frustration regarding the extended timeline of this matter. Please rest assured that our investigation into your case is still ongoing and remains our top priority. Our compliance team is diligently reviewing every aspect to ensure a thorough and accurate resolution. To streamline communication and keep you updated promptly, we kindly ask that you continue corresponding with us via email.
Your cooperation and patience during this process are invaluable to us. We are committed to safeguarding your assets and to resolving this as swiftly as possible.
Your cooperation and patience during this process are invaluable to us. We are committed to safeguarding your assets and to resolving this as swiftly as possible.
| Xox | July 4, 2025 08:13 |
Not a single step of going forward in this case from you guys, having my assets locked up despite me being cooperative with you and doing kyc:)
I no longer have access to source or destination address, so refund isn't a solution here.
I no longer have access to source or destination address, so refund isn't a solution here.
| ChangeNow admin | July 4, 2025 17:38 |
Xox, we understand your frustration and truly regret the continued delay in resolving your case.
Please know that we do recognize your cooperation and the fact that you have completed the required KYC process. However, due to the sensitive nature of the situation and the lack of access to both the source and destination addresses, our Compliance team must conduct additional checks to ensure full regulatory alignment and prevent any unauthorized fund transfers.
We assure you that the review is ongoing and being handled with priority. As soon as a final decision is reached, you will be notified directly by email.
Please know that we do recognize your cooperation and the fact that you have completed the required KYC process. However, due to the sensitive nature of the situation and the lack of access to both the source and destination addresses, our Compliance team must conduct additional checks to ensure full regulatory alignment and prevent any unauthorized fund transfers.
We assure you that the review is ongoing and being handled with priority. As soon as a final decision is reached, you will be notified directly by email.
| Xox | July 4, 2025 18:23 |
What do you mean?
Your only problem is me not having access to source or destination?
Your only problem is me not having access to source or destination?
| ChangeNow admin | July 4, 2025 20:21 |
Xox, we are conducting a detailed review that goes beyond simply your inability to access the exchange addresses; our team must also complete all related compliance checks, which can extend the timeline. Rest assured, we’re doing our utmost to accelerate this process without compromising the safety of your funds.
The moment there’s any progress, we’ll update you in the current ticket.
The moment there’s any progress, we’ll update you in the current ticket.
| Xox | July 5, 2025 08:49 |
You can't write anything you want in your T&C and think those rules are binding for user (even if they agree to)
Release assets as soon as possible, it's been 3 months.
Release assets as soon as possible, it's been 3 months.
| ChangeNow admin | July 5, 2025 17:40 |
Xox, Please rest assured that your case remains our priority and will continue to be addressed. We have already flagged your request for immediate attention, and we will ensure to follow up as soon as regular business hours resume, or even sooner, if necessary.
| Xox | July 5, 2025 18:17 |
I am in contact with Cex-es regarding this
They will contact you.
They will contact you.
| ChangeNow admin | July 5, 2025 21:53 |
Xox, we understand your frustration and take your concerns seriously. We know this delay has been long, and we’re doing everything we can to speed things up.
We appreciate your patience and will keep you updated with any progress.
We appreciate your patience and will keep you updated with any progress.
| Xox | July 5, 2025 22:41 |
I am losing my patience, you had 3 months to do all checks.
| ChangeNow admin | July 6, 2025 05:07 |
Xox, We completely understand your frustration, and we sincerely apologize for the delay. We’re truly sorry this hasn’t been resolved yet.
Your case remains a priority, and we’re actively working with the relevant team to get you a final update as soon as possible.
Thank you for your continued patience — we’ll be in touch shortly.
Your case remains a priority, and we’re actively working with the relevant team to get you a final update as soon as possible.
Thank you for your continued patience — we’ll be in touch shortly.
| Xox | July 6, 2025 07:12 |
Still not resolved.
| ChangeNow admin | July 6, 2025 18:03 |
Xox, we understand your frustration. Our team will get back to you as soon as possible.
| Xox | July 6, 2025 18:07 |
I personally contacted your community manager (Pauline), she seems to be very arrogant and careless about this:)
And surely you are not going to contact me anytime soln.
And surely you are not going to contact me anytime soln.
| ChangeNow admin | July 7, 2025 02:56 |
Xox, we understand how frustrating this situation is and sincerely apologize for the ongoing delay. We're truly sorry that the issue is still unresolved.
Please know that your case is a priority, and we’re working closely with the responsible team to provide a final update as soon as possible.
We appreciate your continued patience and will get back to you shortly.
Please know that your case is a priority, and we’re working closely with the responsible team to provide a final update as soon as possible.
We appreciate your continued patience and will get back to you shortly.
| Xox | July 7, 2025 07:41 |
You sent the same things over the past 3 months.
No one is buying your words anymore, I'm doing my research on true owners of changenow/changelly, soon i will pay to publish what you are "REALLY" doing in your hidden offices with fake identities.
No one is buying your words anymore, I'm doing my research on true owners of changenow/changelly, soon i will pay to publish what you are "REALLY" doing in your hidden offices with fake identities.
| Xox | July 9, 2025 11:57 |
Still no updates on my case, i ask bestchange admin to change the status of my appeal from neutral to unresolved.
| ChangeNow admin | July 9, 2025 18:07 |
Xox, thank you for your patience while we have been working on your case. We deeply appreciate your understanding of the situation.
As soon as we have any further information, we will keep you updated. Thank you again for your cooperation and understanding.
As soon as we have any further information, we will keep you updated. Thank you again for your cooperation and understanding.
| Xox | July 9, 2025 19:01 |
I have been as cooperative as possible to you guys, but you are not trustworthy at all
Send my regards to Sergeev Petr Konstantinovich from russia, you may not know him but he is the one paying you all.
Send my regards to Sergeev Petr Konstantinovich from russia, you may not know him but he is the one paying you all.
| ChangeNow admin | July 10, 2025 05:51 |
Xox, We’re sorry you feel this way and understand your frustration. Please know that we are doing our best to resolve your case fairly and in line with all required procedures. We apologize for the inconvenience.
| Xox | July 10, 2025 09:29 |
If anything wrong with coins you can refund them back, if not process the exchange!
What you're doing is totally nonsense.
What you're doing is totally nonsense.
| ChangeNow admin | July 10, 2025 17:56 |
Xox, We understand your frustration, and we sincerely apologize for the inconvenience. We would like to thank you for your cooperation and understanding in completing the KYC process.
We assure you that our team is working diligently to complete the review as soon as possible. Once a final decision has been made, we will notify you directly via email.
We assure you that our team is working diligently to complete the review as soon as possible. Once a final decision has been made, we will notify you directly via email.
| Xox | July 10, 2025 18:07 |
You told me this thousands times!
There is no reason to block the funds.
There is no reason to block the funds.
| ChangeNow admin | July 11, 2025 00:03 |
Xox, We understand how frustrating this has been, and we truly regret that you’ve had to hear similar updates multiple times. Please know that your concerns are being taken seriously.
The temporary restriction on your funds is part of our regulatory obligations, particularly during the KYC review process. We understand this may feel excessive, but it’s necessary to ensure compliance and the security of all users.
Our team is continuing to prioritize your case, and we’ll notify you immediately once a final decision is reached. We appreciate your continued patience.
The temporary restriction on your funds is part of our regulatory obligations, particularly during the KYC review process. We understand this may feel excessive, but it’s necessary to ensure compliance and the security of all users.
Our team is continuing to prioritize your case, and we’ll notify you immediately once a final decision is reached. We appreciate your continued patience.
| Xox | July 11, 2025 06:54 |
500,000$ is not small amount to steal.
| ChangeNow admin | July 11, 2025 17:33 |
Xox, we completely understand your frustration and sincerely apologize for any inconvenience this delay may have caused. We are truly sorry that this issue has not yet been resolved.
We continue to prioritize your case and are actively working with the team to provide you with an update as soon as possible. Thank you for your patience. We will keep you informed as soon as we have further information.
We continue to prioritize your case and are actively working with the team to provide you with an update as soon as possible. Thank you for your patience. We will keep you informed as soon as we have further information.
| Xox | July 11, 2025 17:35 |
It's the 1000th time you say that.
Tell one of your managers to contact me directly by email as soon as possible.
Tell one of your managers to contact me directly by email as soon as possible.
| ChangeNow admin | July 11, 2025 17:49 |
Xox, We understand how exhausting this situation has been, and we’re genuinely sorry for the repeated frustration.
Your request has been noted, and we’re escalating your case internally. A relevant team member will reach out to you via your ticket with us once there is an update.
Thank you for your continued patience — we’re committed to resolving this.
Your request has been noted, and we’re escalating your case internally. A relevant team member will reach out to you via your ticket with us once there is an update.
Thank you for your continued patience — we’re committed to resolving this.
| Xox | July 11, 2025 17:51 |
I'm waiting to solve this as soon as possible, 4months passed without any resolution.
| Xox | July 15, 2025 09:18 |
Guarda
Tangem
Trezor
Trustee
Bitcoin.com
Houdini swap
Localcoinswap
Now wallet
Exodus
Coinrabbit
CakeWallet
Rubic
List of your partners, I'll advise you to checkout their subreddits and trustpilots, you will see this case of "changenow hold 600,000$ funds for 4 months" everywhere, soon /cryptocurrency reddit thread will come as well, bitcointalk is also my favorite place:)
You think someone with 600,000$ stuck in your exchange, doesn't have 20,000$ to pay big influencers to comment on this?
Let's teach a good lesson to changenow community manager to never ignore user's private message to reach a solution, ok pauline shangett (or mrs deepmoist?)
Tangem
Trezor
Trustee
Bitcoin.com
Houdini swap
Localcoinswap
Now wallet
Exodus
Coinrabbit
CakeWallet
Rubic
List of your partners, I'll advise you to checkout their subreddits and trustpilots, you will see this case of "changenow hold 600,000$ funds for 4 months" everywhere, soon /cryptocurrency reddit thread will come as well, bitcointalk is also my favorite place:)
You think someone with 600,000$ stuck in your exchange, doesn't have 20,000$ to pay big influencers to comment on this?
Let's teach a good lesson to changenow community manager to never ignore user's private message to reach a solution, ok pauline shangett (or mrs deepmoist?)
| ChangeNow admin | July 15, 2025 17:09 |
Xox, we acknowledge your message and understand your frustration regarding the ongoing case. Please know that our team is actively reviewing the matter in accordance with regulatory compliance procedures.
We want to clarify that we do not ignore user concerns or private messages intentionally. All support and case-related communication is handled through our official channels to ensure proper tracking, consistency, and data security.
We’re fully aware of the responsibility that comes with handling any amount of funds — regardless of size — and assure you that this situation is being treated with the seriousness it deserves. However, we must allow the investigation to run its full course before any conclusions or actions are taken.
We kindly ask for your continued patience and will provide an update as soon as there are new developments. Your case is not being disregarded.
We want to clarify that we do not ignore user concerns or private messages intentionally. All support and case-related communication is handled through our official channels to ensure proper tracking, consistency, and data security.
We’re fully aware of the responsibility that comes with handling any amount of funds — regardless of size — and assure you that this situation is being treated with the seriousness it deserves. However, we must allow the investigation to run its full course before any conclusions or actions are taken.
We kindly ask for your continued patience and will provide an update as soon as there are new developments. Your case is not being disregarded.
| Xox | July 15, 2025 17:12 |
You have 0 right to hold my assets for 4 months, i don't care what you right in your imaginary ToS:)
I will continue to expose changenow, all influencers in CT will be engaged in this, you didn't learn from ni23457, did you?
I will continue to expose changenow, all influencers in CT will be engaged in this, you didn't learn from ni23457, did you?
| ChangeNow admin | July 15, 2025 17:53 |
Xox, we understand your concerns and acknowledge your frustration regarding the ongoing case. Please be assured that we are handling this matter in full compliance with applicable procedures, including KYC/AML regulations.
While we respect your right to share your experience publicly, we must reiterate that ChangeNOW does not engage in any form of asset holding without justified cause. All cases are reviewed thoroughly, and actions are based on regulatory obligations, not arbitrary decisions.
We remain committed to resolving this case fairly and transparently. Once the investigation is concluded, you will receive a final update from our team.
While we respect your right to share your experience publicly, we must reiterate that ChangeNOW does not engage in any form of asset holding without justified cause. All cases are reviewed thoroughly, and actions are based on regulatory obligations, not arbitrary decisions.
We remain committed to resolving this case fairly and transparently. Once the investigation is concluded, you will receive a final update from our team.
| Xox | July 15, 2025 17:55 |
Your reddit, X, even here shows how you work:)
Holding people assets for 6-12 months then release them and stating "due to kyc/aml issues".
You will pay for what you're doing.
Holding people assets for 6-12 months then release them and stating "due to kyc/aml issues".
You will pay for what you're doing.
| ChangeNow admin | July 15, 2025 18:04 |
Xox, please know that any fund holds are strictly the result of regulatory and compliance requirements, not arbitrary action. We do not take such measures lightly.
Our team is committed to resolving each case transparently, lawfully, and fairly. If your case is still under review, rest assured it has not been forgotten and will be concluded as soon as possible.
We appreciate your patience and cooperation while we work to bring this matter to a resolution.
Our team is committed to resolving each case transparently, lawfully, and fairly. If your case is still under review, rest assured it has not been forgotten and will be concluded as soon as possible.
We appreciate your patience and cooperation while we work to bring this matter to a resolution.
| Xox | July 15, 2025 18:11 |
Even Your regulators can't hold money as long as they want, they have procedures, ETA and etc
So don't hide behind words like "regulators, kyc, aml", the true nature of changenow is already exposed to us all.
Even a blind man can see this page which is full of appeals and complaints:)
Don't answer to this post until you have an update, otherwise I'll be tempted to pay more to influencers in CT to expose you, let me be calm please.
So don't hide behind words like "regulators, kyc, aml", the true nature of changenow is already exposed to us all.
Even a blind man can see this page which is full of appeals and complaints:)
Don't answer to this post until you have an update, otherwise I'll be tempted to pay more to influencers in CT to expose you, let me be calm please.
| Xox | July 18, 2025 09:43 |
Still no updates
I'll start legal process tomorrow.
I'll start legal process tomorrow.
| ChangeNow admin | July 18, 2025 18:22 |
Xox, Hello.
We sincerely apologize for the delay in resolving this matter and for any frustration this has caused. We understand how concerning it must be to have your transaction paused unexpectedly due to AML (Anti-Money Laundering) protocols.
Please rest assured that we are treating your case with the highest priority and have escalated it internally to ensure you receive an update as soon as possible. Unfortunately, AML investigations are thorough and time-sensitive, which means we’re unable to provide an exact timeline at this stage. However, our compliance team is actively working to resolve this, and we’ll notify you immediately once there’s any progress.
We deeply regret the inconvenience and appreciate your patience.
We sincerely apologize for the delay in resolving this matter and for any frustration this has caused. We understand how concerning it must be to have your transaction paused unexpectedly due to AML (Anti-Money Laundering) protocols.
Please rest assured that we are treating your case with the highest priority and have escalated it internally to ensure you receive an update as soon as possible. Unfortunately, AML investigations are thorough and time-sensitive, which means we’re unable to provide an exact timeline at this stage. However, our compliance team is actively working to resolve this, and we’ll notify you immediately once there’s any progress.
We deeply regret the inconvenience and appreciate your patience.
| Xox | July 18, 2025 18:26 |
I'm sure you are going to solve it soon.
A draft of my legal notice will be sent to you tomorrow both by email and mail.
I'll soon get the court order to even bring you to justice in US.
You can't hide anymore.
A draft of my legal notice will be sent to you tomorrow both by email and mail.
I'll soon get the court order to even bring you to justice in US.
You can't hide anymore.
| ChangeNow admin | July 19, 2025 03:55 |
Xox, We sincerely apologize for the frustration this situation has caused. Please know that any temporary hold on funds is never taken lightly and is always the result of regulatory and compliance obligations — not arbitrary decisions. Our team is committed to handling every case with transparency, fairness, and in accordance with the law. If your case is still under review, rest assured it has not been overlooked, and we’re doing everything we can to bring it to a resolution as soon as possible. We’ll provide a meaningful update as soon as we can, and in the meantime, we truly appreciate your patience and cooperation.
| Xox | July 19, 2025 07:41 |
You better fight and not release my money in court, cause if you do, i will personally get in touch with everyone in this website and get my lawyer on their case and will bring you down.
| Xox | July 23, 2025 18:18 |
Started my legal process yesterday, they are noticed, will update here soon.
| ChangeNow admin | July 23, 2025 19:33 |
Xox, we have received the email and our compliance team is already examining the details. We will provide a response as soon as the review has been completed. Your patience during this process is greatly appreciated.
| Xox | July 23, 2025 19:35 |
FSB will soon be involved, send my regards to your hidden russian founders.
| Xox | August 4, 2025 08:13 |
Still no updates
I submitted review on sitejabber, google playstore.
I submitted review on sitejabber, google playstore.
| ChangeNow admin | August 4, 2025 17:52 |
Xox, we understand your frustration and the seriousness of your concerns.
Please be assured that ChangeNOW operates in strict accordance with international compliance standards. Your case remains under review.
We’re committed to resolving every case fairly and transparently. If you’ve submitted all the requested documents, our team will follow up as soon as the internal review is complete.
Please be assured that ChangeNOW operates in strict accordance with international compliance standards. Your case remains under review.
We’re committed to resolving every case fairly and transparently. If you’ve submitted all the requested documents, our team will follow up as soon as the internal review is complete.
| Xox | August 4, 2025 17:54 |
Your internal review should've ended months ago
You think people sit here and wait for your "internal review" to be over with no ETA?
Your internal review can take 4 years, does it mean i should wait that long?
You think people sit here and wait for your "internal review" to be over with no ETA?
Your internal review can take 4 years, does it mean i should wait that long?
| ChangeNow admin | August 4, 2025 18:08 |
Xox, please know that we do not intend to keep users in uncertainty — we fully recognize that long investigations without clear timelines are frustrating. While some reviews do take longer due to regulatory or compliance complexities, this is not the experience we want anyone to have.
Your case has not been forgotten, and we are continuing to work toward a resolution. We truly appreciate your patience and cooperation throughout this process.
Your case has not been forgotten, and we are continuing to work toward a resolution. We truly appreciate your patience and cooperation throughout this process.
| Xox | August 4, 2025 18:10 |
Just give me an ETA please!
It's all my life savings and stuck in your CEX, that's not right.
It's all my life savings and stuck in your CEX, that's not right.
| ChangeNow admin | August 4, 2025 19:34 |
Xox, at the moment, we're unable to provide a specific ETA, as the review is still ongoing and partly depends on factors beyond our immediate control.
Please rest assured that your case remains active and is being handled with the seriousness it deserves. We sincerely appreciate your continued patience and will keep you informed of any updates as soon as they become available.
Please rest assured that your case remains active and is being handled with the seriousness it deserves. We sincerely appreciate your continued patience and will keep you informed of any updates as soon as they become available.
| Xox | August 4, 2025 19:35 |
What do you mean beyond your control?
So who is investigating if it's not you?
So who is investigating if it's not you?
| ChangeNow admin | August 4, 2025 20:10 |
Xox, in addition to our internal investigation, AML cases also involve cooperation with relevant law enforcement authorities, which can extend the review timeline.
| Xox | August 4, 2025 20:11 |
Great, no problem with that.
Send me contact info of AML officer in my email so i can contact him directly regarding this, you can continue your endless internal review.
Send me contact info of AML officer in my email so i can contact him directly regarding this, you can continue your endless internal review.
| Xox | August 8, 2025 10:24 |
Still no updates on anything, i will have to contact netherlands and SVG local authorities.
| ChangeNow admin | August 8, 2025 17:53 |
Xox, for security and privacy reasons, our compliance specialists do not work with customers outside the official support channel. All communication must go through our support team so we can ensure proper handling of sensitive information and keep a documented record of the case. That said, we will make sure your request and concerns are immediately escalated to the compliance team for review.
We regret the lack of updates and the time this has taken, and we remain committed to providing you with a resolution as soon as possible.
We regret the lack of updates and the time this has taken, and we remain committed to providing you with a resolution as soon as possible.
| Xox | August 8, 2025 17:54 |
It's been almost 4 months.
I urge anyone who reads this, do not use changenow at all cost, they are based in SVG which is a safe gouse for *** and ***.
Stay away and protect your assets.
I urge anyone who reads this, do not use changenow at all cost, they are based in SVG which is a safe gouse for *** and ***.
Stay away and protect your assets.
| ChangeNow admin | August 8, 2025 18:10 |
Xox, we understand you’re frustrated and regret that your experience has led you to feel this way. Your case taking nearly four months is far from the fast, smooth process we want for our users. We operate internationally and must follow strict AML/KYC procedures. These reviews can, unfortunately, cause delays — but they are not meant to hold funds without reason.
| Xox | August 8, 2025 18:12 |
Where is your physical office located?
| ChangeNow admin | August 8, 2025 19:11 |
Xox, our team is truly decentralised, we don't have a home office. Although we do have a postal address for legal queries: Newtonlaan 115, Utrecht, 3584 BH, Netherlands
| Xox | August 8, 2025 19:18 |
Of course you gotta be decentralized:))
A crypto company registered in SVG with no office and handling people's money:))
Can i be decentralized like you? For example you asked for my full address, and i tell you i don't have address cause im decentralized...
A crypto company registered in SVG with no office and handling people's money:))
Can i be decentralized like you? For example you asked for my full address, and i tell you i don't have address cause im decentralized...
| Xox | August 10, 2025 23:06 |
Still no updates.
| ChangeNow admin | August 10, 2025 23:26 |
Xox, Hello, currently Compliance department requested an information that is necessary for this investigation via your ticket with us. As soon as we receive a response, we will review the documents provided and will notify you accordingly.
| Xox | August 13, 2025 22:54 |
They are lying about everything
I provided them all that is needed.
Will tryout AFM and Cybercrimes of SVG this week.
I'm sure AFM alone will make this business responsible for their actions.
Imagine holding your own funds for 4 months and telling you we have no ETA:) ridiculous.
Also submitted bad reviews on every platform (playstore, appstore, trustpilot, bitcointalk, reddit)
I provided them all that is needed.
Will tryout AFM and Cybercrimes of SVG this week.
I'm sure AFM alone will make this business responsible for their actions.
Imagine holding your own funds for 4 months and telling you we have no ETA:) ridiculous.
Also submitted bad reviews on every platform (playstore, appstore, trustpilot, bitcointalk, reddit)
| ChangeNow admin | August 13, 2025 23:49 |
Xox, we understand that this situation is causing you significant frustration, and we apologize for the prolonged process. Please rest assured that the delay is not deliberate — your case remains under review as part of an internal compliance check, and we are giving it our full attention.
Although this may not be the response you were hoping for, we cannot release the funds until all regulatory procedures are complete.
Thank you for your patience — we will follow up in the main ticket as soon as we have any meaningful updates.
Although this may not be the response you were hoping for, we cannot release the funds until all regulatory procedures are complete.
Thank you for your patience — we will follow up in the main ticket as soon as we have any meaningful updates.
| Xox | August 14, 2025 18:27 |
How long does that take?
| ChangeNow admin | August 14, 2025 20:47 |
Xox, Thank you for your message. We understand how important timely resolution is, but for AML/Compliance-related cases, we are unfortunately unable to provide an exact ETA. These reviews are mandatory under regulatory requirements and can vary in duration depending on the complexity of the case and any requests from relevant authorities.
Please rest assured that your case is being actively reviewed, and we will update you through your ticket as soon as new information becomes available.
Please rest assured that your case is being actively reviewed, and we will update you through your ticket as soon as new information becomes available.
| Xox | August 14, 2025 20:49 |
What kind of authority needs to contact you to findout what you are doing?
My lawyer contacted you and you ignored and told him things what you told me.
My lawyer contacted you and you ignored and told him things what you told me.
| ChangeNow admin | August 14, 2025 20:59 |
Xox, Thank you for your reply. As we can see, your lawyer received a reply yesterday (August 13th), and as stated before, there are necessary documentation that needs to be provided in order for the investigation to move forward.
| Xox | August 14, 2025 21:07 |
And as i stated by me, mr Adrian k is not relevant to this case, lawyer has 2-3 cases against your company and it was a misunderstanding.
Lawyer represents the person who did the KYC (bohdan K) and he already provided all sources of funds.
There is no need to bring up excuses and make every non-relevant person to do kyc for you!
SOF provided, lawyer representing the person who did the kyc!
Your first fucking job is to tell my lawyer why my transaction got stopped!
You can't dodge the law simply by being on an island called SVG!
That's a legal demand, you stopped my transaction, tell me why, tell my lawyer why, i don't care about your stupid investigation.
Lawyer represents the person who did the KYC (bohdan K) and he already provided all sources of funds.
There is no need to bring up excuses and make every non-relevant person to do kyc for you!
SOF provided, lawyer representing the person who did the kyc!
Your first fucking job is to tell my lawyer why my transaction got stopped!
You can't dodge the law simply by being on an island called SVG!
That's a legal demand, you stopped my transaction, tell me why, tell my lawyer why, i don't care about your stupid investigation.
| ChangeNow admin | August 15, 2025 04:53 |
Xox, We understand your frustration and take your concerns seriously. Please note that we are obligated to comply with strict AML/Compliance procedures, which may require us to verify specific information directly with the person whose details are associated with the transaction. These steps are not optional — they are mandated by applicable regulations and are necessary to complete our review.
Your case remains under active review by our Compliance Team, and we will provide any updates or requests for information through your existing support ticket. While we cannot disclose certain details beyond the scope of regulatory processes, please be assured that we are working toward a resolution in accordance with all legal requirements.
For the fastest communication, we recommend continuing through your ticket or contacting us via live chat or at [email protected].
Your case remains under active review by our Compliance Team, and we will provide any updates or requests for information through your existing support ticket. While we cannot disclose certain details beyond the scope of regulatory processes, please be assured that we are working toward a resolution in accordance with all legal requirements.
For the fastest communication, we recommend continuing through your ticket or contacting us via live chat or at [email protected].
| Xox | August 15, 2025 09:02 |
I need a meaningful update after 4 months, not same texts.
| Xox | August 15, 2025 14:32 |
Changenow is not licensed by any financial regulator.
It is not regulated at all
Do not trust your funds with this *** company.
Their founders are connected to many *** activities before, they changed address many times.
Soon I'll make a website to expose these thieves.
It is not regulated at all
Do not trust your funds with this *** company.
Their founders are connected to many *** activities before, they changed address many times.
Soon I'll make a website to expose these thieves.
| ChangeNow admin | August 15, 2025 15:21 |
Xox, we understand your dissatisfaction and take your worries seriously.
Please rest assured that we are handling your case with the utmost attention and seriousness. We sincerely appreciate your patience and will keep you updated.
For the quickest communication, we suggest you proceed through your ticket.
Please rest assured that we are handling your case with the utmost attention and seriousness. We sincerely appreciate your patience and will keep you updated.
For the quickest communication, we suggest you proceed through your ticket.
| Xox | August 15, 2025 15:23 |
In the ticket you are always dodging answers!
I'm not gonna communicate there to you.
I'm not gonna communicate there to you.
| ChangeNow admin | August 16, 2025 05:28 |
Xox, We understand your frustration and the urgency of your request. We are not avoiding your concerns — our team is actively reviewing your case and will provide a meaningful update as soon as there is new information. At this moment, the matter is still under AML/Compliance review, and unfortunately, we cannot share further details until the necessary checks are completed.
We appreciate your patience and cooperation while we work to conclude the process in accordance with regulatory requirements.
We appreciate your patience and cooperation while we work to conclude the process in accordance with regulatory requirements.
| Xox | August 16, 2025 09:59 |
Where is your license?
Are you regulated or not? If yes, by which regulator or financial institution?
Why people should trust you when you operate in SVG and don't have an office there?
Why should people trust an unregulated, unlicensed exchange with their money?
Are you regulated or not? If yes, by which regulator or financial institution?
Why people should trust you when you operate in SVG and don't have an office there?
Why should people trust an unregulated, unlicensed exchange with their money?
| ChangeNow admin | August 16, 2025 17:42 |
Xox, we understand your concerns and appreciate the opportunity to address them directly.
We do not store user funds and transactions are processed automatically through our platform. Because of this model, we are not classified in the same way as traditional financial institutions that require specific licenses.
We do, however, follow strict KYC/AML policies in line with international compliance standards. These checks are applied when transactions are flagged for risk or regulatory review, and they are part of our responsibility to ensure secure and legal operations.
We acknowledge that operating as a non-custodial, unregulated platform can raise trust questions, which is why we strive to improve transparency and support responsiveness.
We encourage anyone considering our service to carefully review how non-custodial exchanges operate and to only transact if comfortable with this model. Your feedback is important and helps us work toward more openness and accountability.
We do not store user funds and transactions are processed automatically through our platform. Because of this model, we are not classified in the same way as traditional financial institutions that require specific licenses.
We do, however, follow strict KYC/AML policies in line with international compliance standards. These checks are applied when transactions are flagged for risk or regulatory review, and they are part of our responsibility to ensure secure and legal operations.
We acknowledge that operating as a non-custodial, unregulated platform can raise trust questions, which is why we strive to improve transparency and support responsiveness.
We encourage anyone considering our service to carefully review how non-custodial exchanges operate and to only transact if comfortable with this model. Your feedback is important and helps us work toward more openness and accountability.
| Xox | August 16, 2025 17:46 |
They say “non-custodial” but if you can freeze my funds, then you clearly have custody.
They say “we’re not regulated like banks” exactly the problem: no license, no accountability.
They say “KYC/AML checks only when flagged” translation: random excuses to hold money with no timeline.
Stop hiding behind buzzwords. If you touch user funds, you need regulation. Period.
They say “we’re not regulated like banks” exactly the problem: no license, no accountability.
They say “KYC/AML checks only when flagged” translation: random excuses to hold money with no timeline.
Stop hiding behind buzzwords. If you touch user funds, you need regulation. Period.
| ChangeNow admin | August 16, 2025 18:07 |
Xox, we understand your concerns and would like to clarify.
In certain limited cases, transactions may be temporarily held if they are flagged for compliance review, but this does not mean we act as a custodial service.
We do adhere to international KYC/AML standards and partner with compliance providers to ensure transactions meet security and regulatory requirements. These checks are applied only when necessary, and we recognize that delays can cause frustration.
We remain committed to handling all cases responsibly and transparently, and we encourage users to reach out to our support team directly for assistance with their specific transactions.
In certain limited cases, transactions may be temporarily held if they are flagged for compliance review, but this does not mean we act as a custodial service.
We do adhere to international KYC/AML standards and partner with compliance providers to ensure transactions meet security and regulatory requirements. These checks are applied only when necessary, and we recognize that delays can cause frustration.
We remain committed to handling all cases responsibly and transparently, and we encourage users to reach out to our support team directly for assistance with their specific transactions.
| Xox | August 16, 2025 18:09 |
If you can “temporarily hold” my funds, you ARE custodial stop twisting words.
“Only when necessary” = random, endless delays with no oversight.
International AML/KYC standards? Without a license or regulator, that’s just self-policing.
Transparency isn’t copy-paste replies — it’s giving users their money back.
“Only when necessary” = random, endless delays with no oversight.
International AML/KYC standards? Without a license or regulator, that’s just self-policing.
Transparency isn’t copy-paste replies — it’s giving users their money back.
| BestChange admin | August 17, 2025 08:47 |
Dear user,
We understand your frustration about the situation.
The review of your case is in process.
Please do not create duplicate reviews and keep the conversation in this thread. The duplicates were deleted.
We forward you the monitor's regulation: https://www.bestchange.com/faq.html#deleted-review
We hope for your understanding.
Sincerely, administration of the BestChange exchanger monitor.
We understand your frustration about the situation.
The review of your case is in process.
Please do not create duplicate reviews and keep the conversation in this thread. The duplicates were deleted.
We forward you the monitor's regulation: https://www.bestchange.com/faq.html#deleted-review
We hope for your understanding.
Sincerely, administration of the BestChange exchanger monitor.
| Xox | August 18, 2025 22:03 |
My financial claim still is there, i don't know why bestchange decided to neutralize it.
Changenow is ***, all of their founders are unknown, they have no license, they are not regulated, stay away from this ponzi.
Changenow is ***, all of their founders are unknown, they have no license, they are not regulated, stay away from this ponzi.
| ChangeNow admin | August 19, 2025 03:44 |
Xox, We understand your concerns and would like to assure you that all details related to your case are being handled through your support ticket. At this moment, the matter is still under review by our Compliance Team, and we will provide you with an update as soon as there is new information. We appreciate your patience and cooperation while the investigation is ongoing.
| Xox | August 19, 2025 09:00 |
I'm not talking about it getting handled or not.
Im talking about your company being unregulated and unlicensed!
Are you getting supervisioned by any law agency in any kind?
Why *** they let you keep people's money if you are not regulated?
I will submit my complaint to all European law enforcements, expect a big lawsuit in coming days.
Im talking about your company being unregulated and unlicensed!
Are you getting supervisioned by any law agency in any kind?
Why *** they let you keep people's money if you are not regulated?
I will submit my complaint to all European law enforcements, expect a big lawsuit in coming days.
| ChangeNow admin | August 19, 2025 17:50 |
Xox, we take all customer concerns seriously and understand your frustration.
However, we follow strict AML procedures in accordance with international regulations. These procedures are applied when transactions are identified as potentially high-risk or subject to review, and they form an essential part of our commitment to secure and legal operations.
Your case is currently under active review by our compliance team, and we will keep you updated on any developments or additional information through your existing support ticket.
However, we follow strict AML procedures in accordance with international regulations. These procedures are applied when transactions are identified as potentially high-risk or subject to review, and they form an essential part of our commitment to secure and legal operations.
Your case is currently under active review by our compliance team, and we will keep you updated on any developments or additional information through your existing support ticket.
| Xox | August 19, 2025 18:03 |
Unlicensed
Unregulated
Slow
That's what you are.
Unregulated
Slow
That's what you are.
| ChangeNow admin | August 20, 2025 04:32 |
Xox, We’re sorry to hear that this is the impression you were left with. Please know that while ChangeNOW is a non-custodial service (we do not hold user funds without a reason), we strictly follow international AML/KYC and compliance standards, and all cases are reviewed in accordance with these requirements.
| Xox | August 20, 2025 17:19 |
You don't even answer to law enforcement cause you are not regulated or licensed.
I will pay all public famous youtube channels and X accounts to investigate this.
I will pay all public famous youtube channels and X accounts to investigate this.
| ChangeNow admin | August 20, 2025 18:04 |
Xox, when approached by law enforcement, our compliance team responds in accordance with legal requirements and within the framework available to us as a non-custodial service. We understand your frustration and assure you that your case is under review, and we remain committed to resolving it.
Your feedback is important, and we will keep you updated on any developments or additional information through your existing support ticket.
Your feedback is important, and we will keep you updated on any developments or additional information through your existing support ticket.
| Xox | August 20, 2025 18:19 |
Let's have a real conversation in bitcointalk, not here.
| Xox | August 21, 2025 23:00 |
When will you proceed to refund the amount you withheld *** during 4 months?
Why don't you give ETA?
Why don't you give ETA?
| ChangeNow admin | August 22, 2025 06:01 |
Xox, at this moment, we unfortunately do not have a new update to share regarding your case. For transparency and efficiency, we kindly ask you to direct all follow-up questions within the current support ticket. This will ensure that our compliance team can respond as soon as possible.
| Xox | August 22, 2025 10:16 |
Compliance team asking for kyc of a person who is not related to this case at all!
And you've been delaying the case for 4 months!
Lawyer ask you to tell the reason of funds blockage and you still want kyc of a person who is not related to this case!
***?
Funds came from a wallet, if you don't know who the owner is, simply return them to source!
And you've been delaying the case for 4 months!
Lawyer ask you to tell the reason of funds blockage and you still want kyc of a person who is not related to this case!
***?
Funds came from a wallet, if you don't know who the owner is, simply return them to source!
| ChangeNow admin | August 22, 2025 17:39 |
Xox, we understand your concerns and appreciate your patience.
Your case is currently being actively reviewed by our compliance team. We will keep you informed about any developments or additional information via your existing support ticket.
Your case is currently being actively reviewed by our compliance team. We will keep you informed about any developments or additional information via your existing support ticket.
| Xox | August 22, 2025 22:29 |
Let's be honest with each other.
Isn't it enough? You profited a lot from those coins, now its time to refund it
Just answer me, is it an internal investigation or is there any 3rd party involved?
If it is internal then give me ETA, if there is a 3rd party then let me contact that AML officer or their team
***
Isn't it enough? You profited a lot from those coins, now its time to refund it
Just answer me, is it an internal investigation or is there any 3rd party involved?
If it is internal then give me ETA, if there is a 3rd party then let me contact that AML officer or their team
***
| ChangeNow admin | August 23, 2025 03:54 |
Xox, We understand your frustration and want to assure you that your case is being handled with priority. At the moment, your transaction remains under compliance review. Unfortunately, we are unable to disclose specific details about the process due to regulatory and security requirements.
We will keep you updated directly via your ticket as soon as there are any developments.
We will keep you updated directly via your ticket as soon as there are any developments.
| Xox | August 23, 2025 07:48 |
I asked a simple question.
You told me many times it's an internal investigation.
You told me many times it's an internal investigation.
| ChangeNow admin | August 23, 2025 18:19 |
Xox, we recognize that repeated updates without a clear timeframe can feel unsatisfactory. Unfortunately, due to the nature of these checks, we are not able to provide a fixed ETA, but please rest assured that your case remains active and under review. We take your concerns seriously and will continue to keep you informed of any progress.
| Xox | August 23, 2025 18:39 |
So far after 4 months you didn't provide a single useful update to me!
I can get updates from regulators or 3rd parties, just tell me is it internal investigation by changenow or do i need to get updates from somewhere else.
I can get updates from regulators or 3rd parties, just tell me is it internal investigation by changenow or do i need to get updates from somewhere else.
| ChangeNow admin | August 24, 2025 05:14 |
Xox, We understand your concerns. At this moment, your case is still under review within our compliance procedures. We are unable to disclose further details or provide a timeline, but please rest assured that you will be updated in your ticket as soon as there is progress.
| Xox | August 24, 2025 10:28 |
We all know, regulated CEX will have 5-7 days to inform any suspicious activity to regulators and regulators have 2 weeks maximum to inform about funds blockage (or not), all of these things should have been done by now (5 months passed), but you seem like you want to continue your ***!
You know I'm famous in ukraine, I'll upload a video on my youtube channel about you soon, thank you for your attention to this matter, sincerely Bohdan.
You know I'm famous in ukraine, I'll upload a video on my youtube channel about you soon, thank you for your attention to this matter, sincerely Bohdan.
| ChangeNow admin | August 24, 2025 18:03 |
Xox, we want to reassure you that this is not an attempt to “scam” or hold funds without reason. The review process is ongoing, and your case has not been forgotten. Our team continues to work within compliance obligations to resolve it properly.
We respect your right to share your experience publicly, but we also want to emphasize that our support team remains available to provide updates and ensure the case is handled as transparently as possible.
We respect your right to share your experience publicly, but we also want to emphasize that our support team remains available to provide updates and ensure the case is handled as transparently as possible.
| Xox | August 24, 2025 18:58 |
If you don’t tell me the reason for fund blockage, that is likely a ***!
If you can't finish your investigation after 4,5 months, that is likely a ***!
If you don’t answer my lawyer requesting for reasons of funds blockage and giving ETA, that is likely a ***!
If a platform with no regulations and license hold users funds, that is likely a ***!
So i believe changenow is *** and ***.
If you can't finish your investigation after 4,5 months, that is likely a ***!
If you don’t answer my lawyer requesting for reasons of funds blockage and giving ETA, that is likely a ***!
If a platform with no regulations and license hold users funds, that is likely a ***!
So i believe changenow is *** and ***.
| ChangeNow admin | August 25, 2025 06:00 |
Xox, we understand your frustration and the seriousness of your concerns. Please rest assured that your case remains under active compliance review and has not been overlooked. At this stage, we are unable to disclose specific details or provide an exact timeframe. We recognize how difficult such delays can be and assure you that updates will be provided directly in your ticket as soon as there is new information. Our team remains committed to handling this matter responsibly and in full accordance with compliance requirements.
| Xox | August 25, 2025 06:02 |
If you don’t tell me the reason for fund blockage, that is likely a ***!
If you can't finish your investigation after 4,5 months, that is likely a ***!
If you don’t answer my lawyer requesting for reasons of funds blockage and giving ETA, that is likely a ***!
If a platform with no regulations and license hold users funds, that is likely a ***!
So you are ***
If you can't finish your investigation after 4,5 months, that is likely a ***!
If you don’t answer my lawyer requesting for reasons of funds blockage and giving ETA, that is likely a ***!
If a platform with no regulations and license hold users funds, that is likely a ***!
So you are ***
| Xox | August 27, 2025 19:16 |
All fake names unfortunately, that's what happens when we give space to unregulated-unlicensed *** like changenow:)
***
***
| ChangeNow admin | August 28, 2025 00:47 |
Xox, We need to clarify once again: your case remains under compliance review. Our procedures are mandatory and applied strictly in line with AML/KYC requirements. Please continue communication through your existing support ticket — our team will provide you with updates there once any progress is available.
| Xox | August 28, 2025 08:37 |
No answers through my ticket. ***
| ChangeNow admin | August 28, 2025 18:07 |
Xox, we understand your frustration and regret that your support ticket has not received the attention you expected. Please note that our team members are not available for personal meetings. All communication regarding your case must go through our official support channels for security and accountability reasons.
| Xox | August 28, 2025 18:08 |
IC3 complaint submitted
Expect fbi soon.
Expect fbi soon.
| Xox | September 6, 2025 15:15 |
They are still not answering and the problem is not resolved.
No regulatory or AML issues found with my assets so far by top AML companies like Chainalasys and trmlabs.
Their investigation is totally internal and not linked to any 3rd party, they have not provided any ETA or compliance officer's email address for contact.
They didn't respect their obligation of applying GDPR rules, sumsub demanded them to cooperate with me but they denied their request.
Changenow is not regulated nor licensed, so there is no court or country you can file a lawsuit against them.
No regulatory or AML issues found with my assets so far by top AML companies like Chainalasys and trmlabs.
Their investigation is totally internal and not linked to any 3rd party, they have not provided any ETA or compliance officer's email address for contact.
They didn't respect their obligation of applying GDPR rules, sumsub demanded them to cooperate with me but they denied their request.
Changenow is not regulated nor licensed, so there is no court or country you can file a lawsuit against them.
| ChangeNow admin | September 6, 2025 17:54 |
Xox, We understand your concerns and appreciate your patience while we continue to review your case. Unfortunately, at this time, we cannot provide specific details about the review process due to regulatory and security reasons.
We will keep you informed directly through your ticket as soon as there is any news.
We will keep you informed directly through your ticket as soon as there is any news.
| Xox | September 6, 2025 21:49 |
Why you are even talking about regulatory requirements? You are unregulated as ***
I will report to sbf.
I will report to sbf.
| Xox | September 9, 2025 22:46 |
Still no updates, these *** *** my money.
| ChangeNow admin | September 10, 2025 06:00 |
Xox, we completely understand your frustration, and we sincerely apologize for the delays. Our compliance team is still reviewing your case and is responding to all inquiries through your ticket. We are doing everything possible to resolve the matter as quickly as we can.
| Xox | September 10, 2025 08:15 |
When will you stop your idiotic investigation?
If you don’t know who the owner is, simply refund to source wallet or proceed the exchange
Or you want to waste time.
If you don’t know who the owner is, simply refund to source wallet or proceed the exchange
Or you want to waste time.
| Xox | September 10, 2025 10:58 |
Update: it's been 5 months (150 days) since i started the case, no resolution yet despite having a lawyer on case + reported to most agencies.
Stay away from changenow if you want to exchange big amounts, if you are poor or indian, you can use them with no problem.
Also i want to state that pauline shangett is gay.
Stay away from changenow if you want to exchange big amounts, if you are poor or indian, you can use them with no problem.
Also i want to state that pauline shangett is gay.
| ChangeNow admin | September 10, 2025 11:35 |
Xox,
We understand your frustration with the length of the review process and are sorry that you have had to wait this long. Please be assured that your case is still under review, and we are required to complete all necessary checks to ensure both security and compliance.
We kindly ask you to keep communication respectful. We are always ready to discuss the matter itself and are doing our best to work towards a resolution.
Thank you for your understanding.
We understand your frustration with the length of the review process and are sorry that you have had to wait this long. Please be assured that your case is still under review, and we are required to complete all necessary checks to ensure both security and compliance.
We kindly ask you to keep communication respectful. We are always ready to discuss the matter itself and are doing our best to work towards a resolution.
Thank you for your understanding.
| ChangeNow admin | September 10, 2025 12:22 |
Xox,
Thank you for your generous offer, sir — we’ll keep it in mind!
Thank you for your generous offer, sir — we’ll keep it in mind!
| Xox | September 10, 2025 17:45 |
When will you proceed to refund?
| Xox | September 11, 2025 11:04 |
Still no updates from these ***.
| ChangeNow admin | September 11, 2025 11:24 |
Xox, Hello!
We truly understand how frustrating this waiting period must be for you, and we sincerely apologize for the delay. Please know that your case is still under review, and our team is carefully completing all necessary checks to ensure everything is handled safely and correctly.
We greatly appreciate your patience and understanding as we work to resolve this matter.
We truly understand how frustrating this waiting period must be for you, and we sincerely apologize for the delay. Please know that your case is still under review, and our team is carefully completing all necessary checks to ensure everything is handled safely and correctly.
We greatly appreciate your patience and understanding as we work to resolve this matter.
| Xox | September 15, 2025 13:45 |
Still not updated.
| ChangeNow admin | September 15, 2025 13:51 |
Xox, we know how difficult it can be to deal with such a long wait, and we’re very sorry for the inconvenience this has caused you. Please rest assured that your case has not been forgotten — it remains under active review. Our team must carry out all the required checks to make sure everything is processed securely and in full compliance.
Your patience while we complete this process means a great deal to us, and we’re committed to bringing this matter to a proper resolution.
Your patience while we complete this process means a great deal to us, and we’re committed to bringing this matter to a proper resolution.
| Xox | September 18, 2025 17:15 |
I would like to officially close my case against changenow.
They are not willing to refund the assets.
They are not regulated and you can't file a lawsuit against them cause they are regiatered in an unknown island and they also have no office, also founders unknown.
Their CSO is gay and full of shit, also all their compliance team is lazy and dumb.
So don't stop your time with their scams, once they hold your assets, there is no going back.
They are not willing to refund the assets.
They are not regulated and you can't file a lawsuit against them cause they are regiatered in an unknown island and they also have no office, also founders unknown.
Their CSO is gay and full of shit, also all their compliance team is lazy and dumb.
So don't stop your time with their scams, once they hold your assets, there is no going back.
| ChangeNow admin | September 18, 2025 18:06 |
Xox, we’re sorry to hear about your experience and disappointment.
We acknowledge that these procedures may feel lengthy and frustrating, but they are never conducted with the intention of keeping user funds. Our team remains available to provide updates and clarify the status of your case.
We value all feedback and take it seriously, and while we understand your frustration, we kindly ask for respectful communication so we can best assist you.
We acknowledge that these procedures may feel lengthy and frustrating, but they are never conducted with the intention of keeping user funds. Our team remains available to provide updates and clarify the status of your case.
We value all feedback and take it seriously, and while we understand your frustration, we kindly ask for respectful communication so we can best assist you.
| Xox | September 18, 2025 20:04 |
You will all ***
| Xox | September 19, 2025 01:41 |
Bestchange admin, please close my claim as unresolved.
They are not going to refund.
They are not going to refund.
| ChangeNow admin | September 19, 2025 09:56 |
Xox, we’re sorry for the stress this has caused. The process can sometimes feel slow, but please know funds are never held intentionally. Our team is here to keep you updated and support you, and we truly appreciate respectful communication so we can resolve this together.
| Xox | September 20, 2025 13:51 |
Why it took so long.
| ChangeNow admin | September 20, 2025 18:10 |
Xox, We apologize for any inconvenience. The process may seem slow at times.
Rest assured that your case is not forgotten, and it is still being actively reviewed. Our team is conducting all necessary checks to ensure that everything is processed in a secure and compliant manner.
Your patience during this process is greatly appreciated, and we are committed to resolving this matter as soon as possible. Thank you for your understanding.
Rest assured that your case is not forgotten, and it is still being actively reviewed. Our team is conducting all necessary checks to ensure that everything is processed in a secure and compliant manner.
Your patience during this process is greatly appreciated, and we are committed to resolving this matter as soon as possible. Thank you for your understanding.
| Xox | September 20, 2025 19:01 |
You're wasting your time.
| ChangeNow admin | September 21, 2025 02:38 |
Xox, we understand your frustration, and we assure you your case is not being ignored. Our Compliance team must complete their review before any action can be taken, and unfortunately, this process can take additional time depending on the circumstances.
We appreciate your patience and will notify you immediately once there is an update.
We appreciate your patience and will notify you immediately once there is an update.
| Xox | September 21, 2025 19:21 |
6 full months passed and still their compliance team and other investigators couldn't solve their case.
*** peopl.
*** peopl.
| ChangeNow admin | September 22, 2025 06:07 |
Xox, we realize how stressful this situation can be and want to confirm that your case is still under active review. Our Compliance specialists are required to finish their checks before moving forward, and in some cases this procedure may take longer than expected. As soon as there is progress, you will be informed right away.
| Xox | September 22, 2025 08:53 |
You need another 3 month?
Is that enough for you?
Is that enough for you?
| ChangeNow admin | September 22, 2025 09:45 |
Xox, we completely understand how frustrating the wait can feel, and we want to reassure you that your case is still being actively reviewed. Our Compliance team must complete all necessary checks before any further steps can be taken, and in some situations this process may take more time than anticipated.
Please rest assured that as soon as there are any updates, you will be notified immediately.
Please rest assured that as soon as there are any updates, you will be notified immediately.
| Xox | September 22, 2025 09:46 |
Ok I'll be back in 3 months.
| ChangeNow admin | September 22, 2025 10:27 |
Xox, thank you for your understanding. We completely understand how discouraging this feels. Please know your case is under active attention, and we sincerely hope the resolution will come much sooner than you expect. The moment there’s any update, we’ll reach out right away.
| Xox | October 2, 2025 10:26 |
Still no updates after 6 months.
| ChangeNow admin | October 2, 2025 10:31 |
Xox,
We completely understand how upsetting and discouraging this long wait must feel, and we truly appreciate your patience. Please rest assured that your case is being actively reviewed, and the moment we receive any updates, we will contact you immediately.
Thank you so much for staying connected with us — your understanding allows us to work diligently on resolving this for you.
We completely understand how upsetting and discouraging this long wait must feel, and we truly appreciate your patience. Please rest assured that your case is being actively reviewed, and the moment we receive any updates, we will contact you immediately.
Thank you so much for staying connected with us — your understanding allows us to work diligently on resolving this for you.
| Xox | October 16, 2025 19:07 |
Still no refund from changenow team, and no updates
They are truly ***
They are truly ***
| ChangeNow admin | October 16, 2025 21:34 |
Xox, we understand your frustration; our team is currently working on your case.
| Xox | October 16, 2025 21:45 |
9 months passed.
| ChangeNow admin | October 17, 2025 09:07 |
Xox, we understand your frustration and truly appreciate your patience. Your case is still under active review, and you’ll be notified immediately as soon as there’s any update.
| Xox | October 19, 2025 17:00 |
150 days passed and still these *** saying same things.
***
***
| ChangeNow admin | October 19, 2025 18:05 |
Xox, we understand your frustration regarding the delay and the repeated updates you’ve received. Please note that offensive or abusive language makes it difficult for our team to continue communication effectively. Your case is still under review according to AML/KYC requirements, and our compliance team will notify you once the process is complete.
| Xox | October 19, 2025 20:35 |
It's been 10 *** month, do you want to fix problem or just saying ***here?
| ChangeNow admin | October 20, 2025 01:18 |
Xox, The case is still under review. Once there will be an update - you will be notified.
| Xox | October 21, 2025 07:35 |
All funds came through reputable CEXes and binance, there is nothing to be ivnestigated for, they already asked 1000 questions and i passed all kyc sof and etc!
Why do i have to wait 10 months for funds which came through binance?
Are you guys scammers or what?!
Why do i have to wait 10 months for funds which came through binance?
Are you guys scammers or what?!
| Xox | October 21, 2025 09:53 |
Why do i not getting my refund after full 10 months?
There should be timelines for internal/external investigations!
You can't hold as long as you want:(((
There should be timelines for internal/external investigations!
You can't hold as long as you want:(((
| ChangeNow admin | October 21, 2025 09:57 |
Xox, thank you for your patience and for providing all the requested information. We understand how important this is for you — your case is being carefully reviewed, and our team is doing everything possible to complete it soon. You’ll be promptly informed as soon as any update becomes available.
| Xox | October 21, 2025 10:58 |
You're basically saying same things over and over again!
I was a young person when i initiated the exchange on changenow, now I'm like joe biden.
I was a young person when i initiated the exchange on changenow, now I'm like joe biden.
| ChangeNow admin | October 21, 2025 11:09 |
Xox, we understand how discouraging this situation must feel — waiting so long without a clear resolution is incredibly frustrating, and your reaction is completely understandable. Please know that your case hasn’t been ignored or forgotten; our team is still working on it carefully and doing everything possible to move things forward.
We truly appreciate the time, patience, and cooperation you’ve shown through all of this. We know it’s not easy, but we’ll make sure to notify you the moment there’s any progress.
We truly appreciate the time, patience, and cooperation you’ve shown through all of this. We know it’s not easy, but we’ll make sure to notify you the moment there’s any progress.
| Xox | October 21, 2025 11:13 |
Why your CSO pauline shangett blocks me when i dm her?
Isn't she supposed to take care of customer support?
Isn't she supposed to take care of customer support?
| ChangeNow admin | October 21, 2025 11:37 |
Xox, for your security and to keep everything properly documented, please continue communicating in the support ticket — that’s the safest and fastest way to handle your case.
We truly appreciate your patience while our team continues the review process. You’ll be notified as soon as there’s any update.
We truly appreciate your patience while our team continues the review process. You’ll be notified as soon as there’s any update.
| Xox | October 21, 2025 12:10 |
They are telling me they are not going to refund me even after investigation is over:)))))
How ridiculous is that?
Official support telling me we are not going to give your funds back!
Christina, if you see here, you are aware that in any case you are obligated to send funds back to source wallet?
My lawyer clearly said it's coming from ***, where is the official stamp or official chats between me and 1xbet which proves that?
You rely on a screenshot to say who is the owner?
How ridiculous is that?
Official support telling me we are not going to give your funds back!
Christina, if you see here, you are aware that in any case you are obligated to send funds back to source wallet?
My lawyer clearly said it's coming from ***, where is the official stamp or official chats between me and 1xbet which proves that?
You rely on a screenshot to say who is the owner?
| ChangeNow admin | October 21, 2025 13:18 |
Xox,
We understand how upsetting this situation feels and how important these funds are to you. Please rest assured that every decision is based strictly on verified information from all parties involved and follows our compliance obligations.
For privacy and security reasons, we’re unable to discuss the details of your case here. All official updates and clarifications will be provided exclusively through your support ticket, where our specialists can address your questions directly and transparently.
Thank you for your understanding and cooperation.
We understand how upsetting this situation feels and how important these funds are to you. Please rest assured that every decision is based strictly on verified information from all parties involved and follows our compliance obligations.
For privacy and security reasons, we’re unable to discuss the details of your case here. All official updates and clarifications will be provided exclusively through your support ticket, where our specialists can address your questions directly and transparently.
Thank you for your understanding and cooperation.
| Xox | October 21, 2025 14:16 |
Such unprofessionalism will not go unnoticed by community.
| ChangeNow admin | October 21, 2025 14:25 |
Xox, we understand your frustration and appreciate that you’ve shared your thoughts. Your feedback is valuable and will be passed on to the team. We’ll keep you updated once there’s any progress on your case.
| Xox | October 22, 2025 09:34 |
I need my assets back asap.
| ChangeNow admin | October 22, 2025 09:55 |
Xox, we understand your concern. Your case is still under review — you’ll receive an update in your support ticket as soon as it’s completed. Thank you for your patience.
| Xox | October 23, 2025 09:42 |
So much fud around shitnow:(
| ChangeNow admin | October 23, 2025 09:51 |
Xox, please refer to the information provided in your support ticket. All updates regarding your case are shared there directly. Thank you for your understanding.
| Xox | October 23, 2025 09:57 |
No updates received.
| ChangeNow admin | October 23, 2025 10:31 |
Xox, we truly understand how important this matter is to you. Please know that all the latest details and updates are available in your support ticket. Our team is carefully reviewing your case, and we appreciate your patience and understanding.
| Xox | October 27, 2025 09:59 |
Ok we are going for 11th month, stay away from changenow.
| ChangeNow admin | October 27, 2025 10:33 |
Xox,
We understand how frustrating this situation can be and truly appreciate your patience. All the necessary updates and details regarding your case have been shared in your support ticket. Please refer to it for the complete information, as everything has been carefully reviewed.
Thank you for your understanding.
We understand how frustrating this situation can be and truly appreciate your patience. All the necessary updates and details regarding your case have been shared in your support ticket. Please refer to it for the complete information, as everything has been carefully reviewed.
Thank you for your understanding.
| Xox | October 27, 2025 10:39 |
My last email saying you are still investigating, no updates for 11 months.
| ChangeNow admin | October 27, 2025 10:46 |
Xox,
We understand this has been frustrating, and we truly appreciate your patience. All the information and updates regarding your case have already been shared in your support ticket.
Please refer to your ticket for any further details or next steps. Our team will continue to assist you there.
Thank you for your understanding.
We understand this has been frustrating, and we truly appreciate your patience. All the information and updates regarding your case have already been shared in your support ticket.
Please refer to your ticket for any further details or next steps. Our team will continue to assist you there.
Thank you for your understanding.
| Xox | October 27, 2025 10:49 |
Yes nothijg shared
I checked again, same as before.
I checked again, same as before.
| ChangeNow admin | October 27, 2025 11:30 |
Xox,
We know this has been challenging, and we appreciate your understanding.
All information regarding your case is available in your support ticket. For further review, please reach out to our compliance team at [email protected].
Thank you.
We know this has been challenging, and we appreciate your understanding.
All information regarding your case is available in your support ticket. For further review, please reach out to our compliance team at [email protected].
Thank you.
| Xox | October 27, 2025 11:31 |
Why you repeating the same like a bot?
I am telling you nothing new received by me, send the email again if there is anything new.
I am telling you nothing new received by me, send the email again if there is anything new.
| ChangeNow admin | October 27, 2025 12:26 |
Xox,
To make sure your concerns are addressed properly, please contact our compliance team directly at [email protected] through your support ticket. They will review your case thoroughly and guide you with the next steps.
We appreciate your cooperation.
To make sure your concerns are addressed properly, please contact our compliance team directly at [email protected] through your support ticket. They will review your case thoroughly and guide you with the next steps.
We appreciate your cooperation.
| Xox | October 27, 2025 14:30 |
Still nothing, liers:)
| ChangeNow admin | October 27, 2025 14:53 |
Xox,
Please note that all information regarding your case is available in your support ticket. We kindly ask you to continue the conversation there so our team can assist you directly and securely.
Thank you for your understanding and cooperation.
Please note that all information regarding your case is available in your support ticket. We kindly ask you to continue the conversation there so our team can assist you directly and securely.
Thank you for your understanding and cooperation.
| Xox | October 27, 2025 20:27 |
I reported to interpol and police of netherlands, you will have to release the assets *** *** ***.
| ChangeNow admin | October 28, 2025 09:33 |
Xox,
We take all reports seriously and fully cooperate with the relevant authorities when required. For your security, please continue communication via your support ticket — that’s where our team can assist you directly and securely.
Thank you for your understanding.
We take all reports seriously and fully cooperate with the relevant authorities when required. For your security, please continue communication via your support ticket — that’s where our team can assist you directly and securely.
Thank you for your understanding.
| Xox | October 28, 2025 15:43 |
You cannot hold my money
Reported to interpol + AFM + ACM and netherlands police.
I will personally make sure you *** will face justice.
Reported to interpol + AFM + ACM and netherlands police.
I will personally make sure you *** will face justice.
| ChangeNow admin | October 28, 2025 16:06 |
Xox,
We understand your concern and take your case seriously. Please continue communication through your support ticket — this is the only secure channel where our team can assist you directly. We fully cooperate with authorities when required and are committed to resolving the matter properly.
Thank you for your patience and understanding.
We understand your concern and take your case seriously. Please continue communication through your support ticket — this is the only secure channel where our team can assist you directly. We fully cooperate with authorities when required and are committed to resolving the matter properly.
Thank you for your patience and understanding.
| Xox | October 29, 2025 04:58 |
Investigation still not over after 10 full month, these bastards are doing everything they want without being supervised by any regulatory or authority.
I will pay the biggest names on CT to post about this soon.
I will pay the biggest names on CT to post about this soon.
| ChangeNow admin | October 29, 2025 05:47 |
Xox, we understand your frustration regarding the extended investigation, and we want to clarify that we do not hold funds without reason. Our team has reached out to you in the ticket with the information needed to move forward. Please reply to our latest message there so we can continue the investigation and work toward a resolution as soon as possible. Thank you for your cooperation.
| Xox | October 29, 2025 05:52 |
Ticket #***
Ticket #***
Why no updates on these exchanges after 10 months?
You can't play the "adrian rank" game in those huh?:)))
You just saying we don't have updates in those tickets responses:))
So when will you stop your bullshit?
Ticket #***
Why no updates on these exchanges after 10 months?
You can't play the "adrian rank" game in those huh?:)))
You just saying we don't have updates in those tickets responses:))
So when will you stop your bullshit?
| ChangeNow admin | October 29, 2025 06:00 |
We kindly ask you to reply to the message we sent earlier, since a lack of feedback may slow down the investigation. Thank you for your cooperation and patience.
| Xox | October 29, 2025 06:03 |
Told you several times, adrian rank is a made up name and no documents are showing any ties of him to the funds.
| ChangeNow admin | October 29, 2025 09:24 |
Xox,
Thank you for the clarification. Your comments have been passed to our Compliance Team for further review. Please continue communicating in your support ticket so we can keep everything secure and provide updates once there’s progress on your case.
Thank you for the clarification. Your comments have been passed to our Compliance Team for further review. Please continue communicating in your support ticket so we can keep everything secure and provide updates once there’s progress on your case.
| Xox | October 30, 2025 09:26 |
Could you answer the ticket faster?
It's been 10 months.
It's been 10 months.
| ChangeNow admin | October 30, 2025 09:43 |
Xox,
Thank you for your message. Your request has been forwarded to our Compliance Team for review. Please await further updates in your support ticket — we’ll reach out once there’s progress on your case.
Thank you for your message. Your request has been forwarded to our Compliance Team for review. Please await further updates in your support ticket — we’ll reach out once there’s progress on your case.
| Xox | October 30, 2025 14:20 |
Answered the ticket
Respond asap.
Respond asap.
| ChangeNow admin | October 30, 2025 14:33 |
Xox,
Thank you for the information provided. The Compliance team is reviewing your case. Any new information will be posted in your support ticket once available.
Thank you for the information provided. The Compliance team is reviewing your case. Any new information will be posted in your support ticket once available.
| Xox | October 30, 2025 16:47 |
Info provided again
Respond.
Respond.
| ChangeNow admin | October 30, 2025 16:49 |
Xox,
Thank you for the update. We’ve received the information and forwarded it to our Compliance team. They will review the details and provide a response in your support ticket once available.
Thank you for the update. We’ve received the information and forwarded it to our Compliance team. They will review the details and provide a response in your support ticket once available.
| Xox | October 31, 2025 07:56 |
No answers to my ticket yet.
| ChangeNow admin | October 31, 2025 09:11 |
Xox,
Thank you for your message. The information has been forwarded to our Compliance team, and the review is still in progress. You will receive a response in your support ticket as soon as there is an update.
Thank you for your message. The information has been forwarded to our Compliance team, and the review is still in progress. You will receive a response in your support ticket as soon as there is an update.
| Xox | October 31, 2025 11:12 |
Info sent
***
Answer ticket.
***
Answer ticket.
| ChangeNow admin | October 31, 2025 11:15 |
Xox,
Thank you for the update. We’ve received your information and passed it to our Compliance team. They’re reviewing your case, and any updates or feedback will be added to your support ticket once available.
Thank you for the update. We’ve received your information and passed it to our Compliance team. They’re reviewing your case, and any updates or feedback will be added to your support ticket once available.
| Xox | October 31, 2025 15:01 |
***
Answer ticket.
Answer ticket.
| ChangeNow admin | October 31, 2025 15:06 |
Xox,
Thank you for the follow-up. Your case remains under review by our Compliance Team. Once they complete their assessment, you’ll receive an update directly in your support ticket.
Thank you for the follow-up. Your case remains under review by our Compliance Team. Once they complete their assessment, you’ll receive an update directly in your support ticket.
| Xox | October 31, 2025 16:18 |
#***
Answer ticket.
Answer ticket.
| ChangeNow admin | October 31, 2025 16:21 |
Xox,
Thank you for your message. Our Compliance team will provide a response as soon as there is an update on your case. Please continue to monitor your support ticket for further information.
Thank you for your message. Our Compliance team will provide a response as soon as there is an update on your case. Please continue to monitor your support ticket for further information.
| Xox | October 31, 2025 18:17 |
Please speed up the process
It's been full 9 months.
It's been full 9 months.
| ChangeNow admin | November 1, 2025 09:49 |
Xox,
Thank you for your patience. We understand that the wait has been long, but your case is still under review by our Compliance team. These procedures can take additional time due to regulatory requirements. Please rest assured that you’ll receive an update in your support ticket as soon as the review is complete.
Thank you for your patience. We understand that the wait has been long, but your case is still under review by our Compliance team. These procedures can take additional time due to regulatory requirements. Please rest assured that you’ll receive an update in your support ticket as soon as the review is complete.
| Xox | November 2, 2025 23:42 |
#***
Answer ticket.
Answer ticket.
| ChangeNow admin | November 3, 2025 02:05 |
Xox, Hello. You can expect an answer in the nearest time after the Compliance department will review the information you have provided
| Xox | November 3, 2025 13:37 |
I cooperated in good faith and team still ignoring me after 10 months.
You cannot block legitimate funds which came through a CEX!
AML applies to funds coming from shady sources not CEX!
You cannot block legitimate funds which came through a CEX!
AML applies to funds coming from shady sources not CEX!
| Xox | November 3, 2025 20:20 |
#***
Answer ticket
No meaningful update provided after 10 full months.
Answer ticket
No meaningful update provided after 10 full months.
| ChangeNow admin | November 4, 2025 02:55 |
Xox, At the moment there is no update we can share. The investigation is still ongoing and once there will be any updates - you will be notified immediately.
| Xox | November 4, 2025 04:17 |
It's funny that i should do 3 kyc/sof for 2 transactions, once done on binance, once on kucoin and then on changenow:)
This crypto system is really broken
When i withdrew funds from a cex it should be considered as not-risky assets by all AML tools, don't know what tool you using tho:)
Release my funds and let me live my life, i have suffered enough using changenow.
This crypto system is really broken
When i withdrew funds from a cex it should be considered as not-risky assets by all AML tools, don't know what tool you using tho:)
Release my funds and let me live my life, i have suffered enough using changenow.
| ChangeNow admin | November 4, 2025 04:38 |
Xox, We understand your frustration. Your case is still under review by our compliance team as part of an ongoing investigation. We’ll update you as soon as there’s any progress.
| Xox | November 4, 2025 04:44 |
Can you please not sending automated replies?
You want a drama like mexc for keeping user funds?
You need to provide ETA, it's been 10 months.
You want a drama like mexc for keeping user funds?
You need to provide ETA, it's been 10 months.
| ChangeNow admin | November 4, 2025 05:49 |
Xox, At the moment we do not have an ETA to provide but your case remains a priority and once there will be an updated - you will be notified via ticket 507360.
| Xox | November 6, 2025 07:15 |
Any updates dear retards?
| ChangeNow admin | November 6, 2025 10:05 |
Xox,
We kindly ask you to keep communication respectful so we can assist you effectively. Your case remains under review by our Compliance team, and any updates will be posted in your support ticket once available.
We kindly ask you to keep communication respectful so we can assist you effectively. Your case remains under review by our Compliance team, and any updates will be posted in your support ticket once available.
| Xox | November 7, 2025 16:15 |
Still 0 accountability
This *** group stopped another exchange of mine on ***.
This *** group stopped another exchange of mine on ***.
| ChangeNow admin | November 7, 2025 16:27 |
Xox,
We understand your concern. Please continue following updates in your support ticket — our Compliance team is carefully reviewing your case and will provide any new information there.
We understand your concern. Please continue following updates in your support ticket — our Compliance team is carefully reviewing your case and will provide any new information there.
| Xox | November 7, 2025 16:29 |
Also 7M$ of my exchange blocked at shapeshift.
| ChangeNow admin | November 7, 2025 16:36 |
Xox,
We understand your frustration, please keep the discussion focused on your ChangeNOW case. References to other platforms are not relevant and do not affect your situation here. Your exchange is under review by our Compliance team, and all updates will be provided directly in your support ticket.
We understand your frustration, please keep the discussion focused on your ChangeNOW case. References to other platforms are not relevant and do not affect your situation here. Your exchange is under review by our Compliance team, and all updates will be provided directly in your support ticket.
| Xox | November 7, 2025 16:39 |
No i just wanted to advertise other platforms here, since thousands of people are watching my case.
Stay away from changenow, go to *** *** and even ***.
Stay away from changenow, go to *** *** and even ***.
| ChangeNow admin | November 7, 2025 16:55 |
Xox,
Please note that ChangeNOW is a regulated platform, and we take all compliance and security procedures seriously to protect users’ funds.
We encourage users to rely only on official ChangeNOW channels and verify information directly with us. Be cautious with third-party platforms.
Please note that ChangeNOW is a regulated platform, and we take all compliance and security procedures seriously to protect users’ funds.
We encourage users to rely only on official ChangeNOW channels and verify information directly with us. Be cautious with third-party platforms.
| Xox | November 7, 2025 16:58 |
If changenow is regulated then who is the regulator?:))
You can't answer unfortunately cause changenow is not regulated by anywhere!
Just a known *** in a distant island.
You can't answer unfortunately cause changenow is not regulated by anywhere!
Just a known *** in a distant island.
| ChangeNow admin | November 7, 2025 16:59 |
Xox,
We understand your concerns. Please note that all official updates regarding your case are provided through your support ticket. We kindly ask that communication about your specific situation continues via that secure channel so our Compliance team can review and respond appropriately.
We understand your concerns. Please note that all official updates regarding your case are provided through your support ticket. We kindly ask that communication about your specific situation continues via that secure channel so our Compliance team can review and respond appropriately.
| Xox | November 7, 2025 17:04 |
Why you runaway from answering?
People are all watching here
You said changenow is regulated, question is simple, regulated by where exactly?
People are all watching here
You said changenow is regulated, question is simple, regulated by where exactly?
| ChangeNow admin | November 7, 2025 18:04 |
Xox, we are not avoiding your question, and we understand why you are asking for clarification.
ChangeNOW is a non-custodial exchange service. Because we do not hold user funds in long-term custody like centralized exchanges or banks, we are not regulated under the same framework as custodial financial institutions.
However, we do follow international AML/KYC standards and cooperate with compliance partners and legal authorities where applicable. Our services operate through registered legal entities, and we work with third-party compliance providers who operate under their own regulatory frameworks.
We understand that regulatory clarity is important for users, and feedback like yours helps us continue improving transparency. Our team is available to answer questions and assist with your case — we are here to resolve issues, not avoid them.
ChangeNOW is a non-custodial exchange service. Because we do not hold user funds in long-term custody like centralized exchanges or banks, we are not regulated under the same framework as custodial financial institutions.
However, we do follow international AML/KYC standards and cooperate with compliance partners and legal authorities where applicable. Our services operate through registered legal entities, and we work with third-party compliance providers who operate under their own regulatory frameworks.
We understand that regulatory clarity is important for users, and feedback like yours helps us continue improving transparency. Our team is available to answer questions and assist with your case — we are here to resolve issues, not avoid them.
| Xox | November 7, 2025 18:45 |
So why did you say you are regulated?
It's not good to lie my friend.
It's not good to lie my friend.
| Xox | November 8, 2025 13:08 |
Tell your CSO to answer bitcointalk thread
***
***
| ChangeNow admin | November 10, 2025 13:04 |
Xox,
Please note that all official communication and updates regarding your case will be handled through your support ticket. For the BitcoinTalk thread, we ask for your patience — any responses or clarifications will be provided there as soon as possible.
Please note that all official communication and updates regarding your case will be handled through your support ticket. For the BitcoinTalk thread, we ask for your patience — any responses or clarifications will be provided there as soon as possible.
| Xox | November 13, 2025 06:10 |
Still not received my funds, escalate this, i sent a letter to you today.
| ChangeNow admin | November 13, 2025 09:40 |
Xox,
Thank you for your message — we’ve received your update and can confirm that your case is noted. Please rest assured that our team is aware and reviewing it. All further communication and the next update will be shared with you directly through your support ticket.
Thank you for your patience and understanding.
Thank you for your message — we’ve received your update and can confirm that your case is noted. Please rest assured that our team is aware and reviewing it. All further communication and the next update will be shared with you directly through your support ticket.
Thank you for your patience and understanding.
| Xox | November 14, 2025 05:47 |
Still no updates.
| ChangeNow admin | November 14, 2025 10:13 |
Xox,
Please check your support ticket — our team is currently waiting for your reply there in order to proceed. Once we receive your response, we’ll be able to move forward.
Thank you for your cooperation.
Please check your support ticket — our team is currently waiting for your reply there in order to proceed. Once we receive your response, we’ll be able to move forward.
Thank you for your cooperation.
| Xox | November 14, 2025 11:08 |
Answered.
There are many participants involved in my case, changenow, Liquidity provider (Binance), and a requester (to my knowledge).
After 11 months my assets are not returned yet.
There are many participants involved in my case, changenow, Liquidity provider (Binance), and a requester (to my knowledge).
After 11 months my assets are not returned yet.
| ChangeNow admin | November 14, 2025 11:38 |
Xox,
Thank you for the update — we appreciate you sharing these details. Our Compliance team will review your latest message and the information provided. Please keep an eye on your support ticket — that’s where you’ll receive the next update as soon as it’s available.
Thank you for your patience.
Thank you for the update — we appreciate you sharing these details. Our Compliance team will review your latest message and the information provided. Please keep an eye on your support ticket — that’s where you’ll receive the next update as soon as it’s available.
Thank you for your patience.
| Xox | November 16, 2025 07:50 |
Today i submitted my case to cyberpolice of ukraine, they called me and asked some questions which i answered. They will start investigating this soon.
| ChangeNow admin | November 16, 2025 18:06 |
Xox,
Thank you for the update. We understand your concerns and respect your decision to contact local authorities. Please rest assured that our team is always ready to cooperate with law enforcement agencies upon official request.
Your case remains under active review by our compliance department, and we will continue to provide updates through your support ticket. If the cyber police reaches out to us, we will promptly supply all necessary information to assist their inquiry.
We appreciate your patience and cooperation, and we remain committed to resolving your case in accordance with our security and compliance procedures.
Thank you for the update. We understand your concerns and respect your decision to contact local authorities. Please rest assured that our team is always ready to cooperate with law enforcement agencies upon official request.
Your case remains under active review by our compliance department, and we will continue to provide updates through your support ticket. If the cyber police reaches out to us, we will promptly supply all necessary information to assist their inquiry.
We appreciate your patience and cooperation, and we remain committed to resolving your case in accordance with our security and compliance procedures.
| Xox | November 17, 2025 17:03 |
I really don't know what i should do more.
All my funds came through the nost reputable CEX called binance
I did my full kyc/sof there (have been a vip)
I sent my deposit history and some of ny withdrawals screenshots
Then i sent screenshots of binance confirming these withdrawals came directly through binance and are legitimate!
I informed all regulators/authorities, i filed a case with ukraine cyber police, i got a lawyer.
I have done everything i couldve to prove to you but you are still not releasing ny assets (which are down 50% now!)
Tixket 507360, answer please.
All my funds came through the nost reputable CEX called binance
I did my full kyc/sof there (have been a vip)
I sent my deposit history and some of ny withdrawals screenshots
Then i sent screenshots of binance confirming these withdrawals came directly through binance and are legitimate!
I informed all regulators/authorities, i filed a case with ukraine cyber police, i got a lawyer.
I have done everything i couldve to prove to you but you are still not releasing ny assets (which are down 50% now!)
Tixket 507360, answer please.
| ChangeNow admin | November 17, 2025 18:00 |
Xox, thank you for reaching out once again and for providing additional clarity regarding your situation. We fully understand how stressful and discouraging this process has been, and we appreciate the extensive effort you’ve made to cooperate with all requirements.
Please rest assured that all the documents and confirmations you’ve submitted — including Binance KYC/SOF, withdrawal proofs, and correspondence — have been received and forwarded to our compliance team for detailed review. We are not ignoring your case, and your ticket #507360 remains a priority.
However, when a transaction is flagged for an in-depth compliance check, we can only proceed once every part of the review is completed and validated. Unfortunately, we cannot accelerate or bypass these procedures, even with external confirmations, as doing so would violate our AML obligations.
We understand your frustration regarding market volatility, and we know how difficult it is to see your assets decrease in value while the review is ongoing. Please know that we are not withholding updates intentionally — we simply must provide information only when it is verified and final.
Your cooperation has been noted, and your case is actively being worked on. As soon as the compliance department provides the next update, it will be immediately communicated to you through your support ticket.
Please rest assured that all the documents and confirmations you’ve submitted — including Binance KYC/SOF, withdrawal proofs, and correspondence — have been received and forwarded to our compliance team for detailed review. We are not ignoring your case, and your ticket #507360 remains a priority.
However, when a transaction is flagged for an in-depth compliance check, we can only proceed once every part of the review is completed and validated. Unfortunately, we cannot accelerate or bypass these procedures, even with external confirmations, as doing so would violate our AML obligations.
We understand your frustration regarding market volatility, and we know how difficult it is to see your assets decrease in value while the review is ongoing. Please know that we are not withholding updates intentionally — we simply must provide information only when it is verified and final.
Your cooperation has been noted, and your case is actively being worked on. As soon as the compliance department provides the next update, it will be immediately communicated to you through your support ticket.
| Xox | November 17, 2025 19:19 |
Get someone to answer "*** accusations" of *** forum as well.
| ChangeNow admin | November 18, 2025 09:18 |
Xox,
Thank you for bringing this to our attention. We’ve passed this information along to the responsible team, and they will review the thread and provide a response directly on the forum. Please keep an eye out for updates there.
Thank you for bringing this to our attention. We’ve passed this information along to the responsible team, and they will review the thread and provide a response directly on the forum. Please keep an eye out for updates there.
| Xox | November 19, 2025 09:40 |
Status of the Case with Law Enforcement
The case has been formally registered with the Cyber Police of Ukraine, Case No. 455206.
Accordingly:
All communication with ChangeNOW will be provided to the investigative authorities.
Any unjustified delay, refusal to complete verification, or obstruction may be classified as unlawful retention of assets and/or AML procedural violation.
Case already escalated to: FIU (estonian where CHN group limited is), AFM, ACM, EBA.
The case has been formally registered with the Cyber Police of Ukraine, Case No. 455206.
Accordingly:
All communication with ChangeNOW will be provided to the investigative authorities.
Any unjustified delay, refusal to complete verification, or obstruction may be classified as unlawful retention of assets and/or AML procedural violation.
Case already escalated to: FIU (estonian where CHN group limited is), AFM, ACM, EBA.
| ChangeNow admin | November 19, 2025 09:51 |
Xox,
Thank you for the update. We fully cooperate with law-enforcement and regulatory authorities whenever an official request is received, and we will do the same in your case.
Please note that all case-specific updates will continue to be provided directly through your support ticket — this ensures secure and consistent communication as required by compliance procedures.
We appreciate your patience and remain committed to assisting the investigation in every necessary way.
Thank you for the update. We fully cooperate with law-enforcement and regulatory authorities whenever an official request is received, and we will do the same in your case.
Please note that all case-specific updates will continue to be provided directly through your support ticket — this ensures secure and consistent communication as required by compliance procedures.
We appreciate your patience and remain committed to assisting the investigation in every necessary way.
| Xox | November 19, 2025 09:53 |
You still haven't reviewed the sof i send you 4 days ago!
All my funds came through binance, why do i have to do 10x kyc sof:(((
All my funds came through binance, why do i have to do 10x kyc sof:(((
| ChangeNow admin | November 19, 2025 10:05 |
Xox, thank you for sending your documents. We understand this process can be frustrating. All your submissions, including Binance KYC/SOF and withdrawal proofs, have been forwarded to our Compliance team for review. We review cases on business days (Mon–Fri), and your ticket #507360 remains a priority. Updates will be provided directly through your support ticket as soon as the review is complete.
| Xox | November 20, 2025 06:15 |
Still not refunded.
| ChangeNow admin | November 20, 2025 10:21 |
Xox, we understand this is frustrating. Your transaction is still undergoing the required AML review. The team is working on your case, and all updates will be provided in your support ticket. Thank you for your patience.
| Xox | November 20, 2025 20:53 |
Worst experience in my whole crypto world!
I will have to spend all my remaining balance to expose you guys:)
Specially the true owners of changenow and your *** CSO.
I will have to spend all my remaining balance to expose you guys:)
Specially the true owners of changenow and your *** CSO.
| ChangeNow admin | November 21, 2025 09:24 |
Xox,
We understand your concerns. Your case is currently undergoing an AML review, and these procedures are serious and can sometimes take longer than expected. Please continue to follow all updates in your support ticket — our team will provide further information there.
We understand your concerns. Your case is currently undergoing an AML review, and these procedures are serious and can sometimes take longer than expected. Please continue to follow all updates in your support ticket — our team will provide further information there.
| Xox | November 21, 2025 09:55 |
Dear Mr. ***,
The company ChangeNOW is not known to us and does not have a license from the AFM to operate as a crypto service provider. Crypto service providers that do have a license and are allowed to operate in the Netherlands are listed in a register, see Crypto-asset service providers.
The only link with the Netherlands seems to be the postal address in Utrecht. That is an address of a multi-tenant building. ChangeNOW is also not registered in the trade register. In order to be active as a company in the Netherlands, registration in the trade register is mandatory.
Unfortunately, a lot of *** takes place via the internet. There may be *** here.
See on our site Warnings (afm.nl). Investment *** can be located anywhere in the world. Detection is difficult and often impossible. In most cases, aggrieved investors are therefore unable to initiate legal proceedings. Be alert if you are approached again for another investment or so-called help to make up for a previous loss. This is a new *** attempt. Read Beware of dubious (investment) proposals (afm.nl). Break off contact when you are approached unsolicited with an investment proposal or requests to transfer money.
Yours sincerely,
***
The company ChangeNOW is not known to us and does not have a license from the AFM to operate as a crypto service provider. Crypto service providers that do have a license and are allowed to operate in the Netherlands are listed in a register, see Crypto-asset service providers.
The only link with the Netherlands seems to be the postal address in Utrecht. That is an address of a multi-tenant building. ChangeNOW is also not registered in the trade register. In order to be active as a company in the Netherlands, registration in the trade register is mandatory.
Unfortunately, a lot of *** takes place via the internet. There may be *** here.
See on our site Warnings (afm.nl). Investment *** can be located anywhere in the world. Detection is difficult and often impossible. In most cases, aggrieved investors are therefore unable to initiate legal proceedings. Be alert if you are approached again for another investment or so-called help to make up for a previous loss. This is a new *** attempt. Read Beware of dubious (investment) proposals (afm.nl). Break off contact when you are approached unsolicited with an investment proposal or requests to transfer money.
Yours sincerely,
***
| ChangeNow admin | November 21, 2025 10:02 |
Xox,
We sincerely appreciate you providing this information. Please note that we cooperate with law enforcement strictly through official channels. To proceed appropriately, we kindly request that you submit the original documents, including signatures or verification details, via your support ticket.
We sincerely appreciate you providing this information. Please note that we cooperate with law enforcement strictly through official channels. To proceed appropriately, we kindly request that you submit the original documents, including signatures or verification details, via your support ticket.
| Xox | November 21, 2025 10:04 |
This is netherlands authorities confirming changenow is unlicensed and unregulated.
Wanted to inform others.
Wanted to inform others.
| ChangeNow admin | November 21, 2025 10:41 |
Xox,
Thank you for sharing this information. We appreciate your efforts to keep others informed. Please note that for any official review or action, we work exclusively with law enforcement and verified documentation through our support ticket system. Kindly submit any original documents or verification details there so our team can process them appropriately.
Thank you for sharing this information. We appreciate your efforts to keep others informed. Please note that for any official review or action, we work exclusively with law enforcement and verified documentation through our support ticket system. Kindly submit any original documents or verification details there so our team can process them appropriately.
| Xox | November 21, 2025 15:14 |
Ticket ***
Binance confirmed the funds came through them (my binance account), my source of funds are completed (as you stated in your email), so what is stopping you from releasing my assets?
Binance confirmed the funds came through them (my binance account), my source of funds are completed (as you stated in your email), so what is stopping you from releasing my assets?
| ChangeNow admin | November 21, 2025 15:31 |
Xox,
Thank you for providing the screenshots. Our team will review them and follow up in your ticket. Please wait for the update, and thank you for your patience.
Thank you for providing the screenshots. Our team will review them and follow up in your ticket. Please wait for the update, and thank you for your patience.
| Xox | November 22, 2025 09:03 |
I know sooner or later my funds will get released, but i definitely won't forgive you for what you did to me.
| Xox | November 24, 2025 11:10 |
My tickets still n9t responded to
Shame on you.
Shame on you.
| ChangeNow admin | November 24, 2025 11:13 |
Xox,
Our compliance team is currently reviewing the screenshots you provided. Please stay in touch through your support ticket — all updates and further information will be shared there. Thank you for your patience.
Our compliance team is currently reviewing the screenshots you provided. Please stay in touch through your support ticket — all updates and further information will be shared there. Thank you for your patience.
| Xox | November 24, 2025 19:47 |
Update my ticket ***
Also congratulations for choosing Nika as community manager, pauline did a bad job really and delayed my case, also didn't respond to bitcointalk forum but nika is performing well.
Please release my assets, i will tell mr trump personally get my assets from you.
Also congratulations for choosing Nika as community manager, pauline did a bad job really and delayed my case, also didn't respond to bitcointalk forum but nika is performing well.
Please release my assets, i will tell mr trump personally get my assets from you.
| ChangeNow admin | November 25, 2025 09:18 |
Xox,
Thank you for the screenshots you shared in ticket ¹*** — we've already passed everything to the Compliance team for further review. Please keep an eye on the ticket for updates; all communication will continue there so we can handle your case properly.
Thank you also for your feedback regarding our community team — it’s appreciated and noted.
Thank you for the screenshots you shared in ticket ¹*** — we've already passed everything to the Compliance team for further review. Please keep an eye on the ticket for updates; all communication will continue there so we can handle your case properly.
Thank you also for your feedback regarding our community team — it’s appreciated and noted.
| Xox | November 25, 2025 09:20 |
Raise Nika's salary as well.
| Xox | November 25, 2025 18:14 |
Still no meaningful updates after 11 months:)
Hands down, the worst CEX experience ever.
Hands down, the worst CEX experience ever.
| ChangeNow admin | November 26, 2025 09:13 |
Xox,
We understand your frustration, and we’re sorry this process has taken longer than expected. As mentioned earlier, this is an AML-related case, and such reviews can sometimes require additional time depending on the information involved.
Please continue following the updates in your ticket — that is where our Compliance team will provide any new information as soon as it becomes available. Thank you for your patience and cooperation.
We understand your frustration, and we’re sorry this process has taken longer than expected. As mentioned earlier, this is an AML-related case, and such reviews can sometimes require additional time depending on the information involved.
Please continue following the updates in your ticket — that is where our Compliance team will provide any new information as soon as it becomes available. Thank you for your patience and cooperation.
| Xox | November 26, 2025 09:16 |
You have no legal right to hold assets without a court order, i provided you solid, onchain verifiable evidence for source of funds!
You have 0 right to hold assets for 11 months while you are unregulated and unlicensed!
You want CT to understand you nature of business?
You have 0 right to hold assets for 11 months while you are unregulated and unlicensed!
You want CT to understand you nature of business?
| ChangeNow admin | November 26, 2025 09:52 |
Xox,
We understand your concerns. Please note that the review of your case is being conducted strictly under our AML procedures to ensure the safety and integrity of all transactions. All updates and communications will continue through your ticket, where the Compliance team is handling the matter thoroughly.
Thank you for your patience and understanding.
We understand your concerns. Please note that the review of your case is being conducted strictly under our AML procedures to ensure the safety and integrity of all transactions. All updates and communications will continue through your ticket, where the Compliance team is handling the matter thoroughly.
Thank you for your patience and understanding.
| Xox | November 26, 2025 09:53 |
Same responses everytime, ***
Give back my money.
Give back my money.
| ChangeNow admin | November 26, 2025 10:01 |
Xox,
We understand how stressful this situation is. Our Compliance team is actively reviewing your case, and we are doing everything possible to resolve it. All updates will be shared through your ticket, and we appreciate your patience while the process continues.
We understand how stressful this situation is. Our Compliance team is actively reviewing your case, and we are doing everything possible to resolve it. All updates will be shared through your ticket, and we appreciate your patience while the process continues.
| Xox | November 26, 2025 10:03 |
No meaningful updates provided to me during last few months.
| Xox | November 26, 2025 10:12 |
*** when you gonna finish your *** investigation *** ?
| ChangeNow admin | November 26, 2025 10:12 |
Xox,
We understand your frustration. Compliance is reviewing your case and updates will come via your ticket. Thank you for your patience.
We understand your frustration. Compliance is reviewing your case and updates will come via your ticket. Thank you for your patience.
| ChangeNow admin | November 26, 2025 10:14 |
Xox,
We hear your concerns, and we ask that we keep the conversation polite. Please follow your ticket for all updates from our team.
We hear your concerns, and we ask that we keep the conversation polite. Please follow your ticket for all updates from our team.
| Xox | November 26, 2025 10:15 |
You're just another ***.
| ChangeNow admin | November 26, 2025 10:35 |
Xox,
We understand your frustration, and we’ve remained polite in our responses. We kindly ask that communication stays respectful. All updates on your case will continue through your ticket.
We understand your frustration, and we’ve remained polite in our responses. We kindly ask that communication stays respectful. All updates on your case will continue through your ticket.
| Xox | November 28, 2025 18:08 |
Still no *** updates after 1 full year
You guys and your investigation/compliance team is *** .
You guys and your investigation/compliance team is *** .
| Xox | December 1, 2025 05:02 |
I'm really tired.
| Xox | December 3, 2025 08:47 |
1 year passed and still no updates.
| ChangeNow admin | December 3, 2025 09:20 |
Xox,
We understand how difficult and exhausting this situation is for you. Your case is still undergoing an AML review, and unfortunately such checks can take longer than expected and do not have a fixed ETA.
All updates will continue to be provided in your ticket as soon as the Compliance team has new information to share. Please make sure to follow the ticket — this is where you will receive any progress or next steps.
We appreciate your patience.
We understand how difficult and exhausting this situation is for you. Your case is still undergoing an AML review, and unfortunately such checks can take longer than expected and do not have a fixed ETA.
All updates will continue to be provided in your ticket as soon as the Compliance team has new information to share. Please make sure to follow the ticket — this is where you will receive any progress or next steps.
We appreciate your patience.
| Xox | December 17, 2025 16:22 |
Slow responses, not real updates, pre-made texts and answers:)
You can't get in touch with binance and findout the legitimacy of my funds already?
You can't get in touch with binance and findout the legitimacy of my funds already?
| ChangeNow admin | December 17, 2025 16:36 |
Xox,
We understand how frustrating this situation is. AML reviews involve detailed checks, and unfortunately they don’t have a fixed ETA or a way to be expedited.
Your case is still active, and any real updates will be shared in your support ticket as soon as they’re available.
We appreciate your patience and understanding.
We understand how frustrating this situation is. AML reviews involve detailed checks, and unfortunately they don’t have a fixed ETA or a way to be expedited.
Your case is still active, and any real updates will be shared in your support ticket as soon as they’re available.
We appreciate your patience and understanding.
| Xox | January 2, 2026 10:07 |
Okay they allegedly say the funds are connected to terrorism and they need to check it.
It's been 8 months, people of isis are waiting for their money, *** called me yesterday and he was furious!
Jokes aside, *** in that *** you call office?
Sitting around and freezing people funds?
It's been 8 months, people of isis are waiting for their money, *** called me yesterday and he was furious!
Jokes aside, *** in that *** you call office?
Sitting around and freezing people funds?
| Xox | January 5, 2026 06:35 |
Mute me in the main changenow group, good one
Remove trust pilot reviews
Remove bestchange reviews
What are you going to do with CT awareness of your *** scheme?
Remove trust pilot reviews
Remove bestchange reviews
What are you going to do with CT awareness of your *** scheme?
| Xox | January 5, 2026 13:55 |
When you *** are going to answer?
| ChangeNow admin | January 12, 2026 13:13 |
Xox,
We see your messages, we are here with you.
We understand your frustration and the urgency you feel, and we truly appreciate the time you’ve taken to share your concerns.
Your transaction is currently under an AML review. Because each case is unique, AML reviews do not have a fixed ETA, but please be assured that they are handled carefully and thoroughly.
All updates and decisions will be shared exclusively in your support ticket — the safest channel for this information. We kindly ask that we continue our communication respectfully, so that our team can assist you effectively.
Thank you for your understanding and patience.
We see your messages, we are here with you.
We understand your frustration and the urgency you feel, and we truly appreciate the time you’ve taken to share your concerns.
Your transaction is currently under an AML review. Because each case is unique, AML reviews do not have a fixed ETA, but please be assured that they are handled carefully and thoroughly.
All updates and decisions will be shared exclusively in your support ticket — the safest channel for this information. We kindly ask that we continue our communication respectfully, so that our team can assist you effectively.
Thank you for your understanding and patience.
| Xox | January 22, 2026 11:01 |
We are in the 10th month of this internal investigation and they haven't provided any meaningful updates yet, despite having lawyer and despite submitting details to all financial regulatories.
| ChangeNow admin | January 22, 2026 11:07 |
Xox,
We understand how frustrating this is. Please be assured your transaction is still under AML review, which takes time due to the complexity of each case. All updates will be shared exclusively in your support ticket — the safest and most secure channel. Thank you for your patience.
We understand how frustrating this is. Please be assured your transaction is still under AML review, which takes time due to the complexity of each case. All updates will be shared exclusively in your support ticket — the safest and most secure channel. Thank you for your patience.
| Xox | January 30, 2026 21:21 |
I think my case is the oldest and most seen case here, yet no meaning updates after full 10 months.
Despite having lawyer on case and authority reports, changenow's intentions are not clear.
Despite having lawyer on case and authority reports, changenow's intentions are not clear.
| ChangeNow admin | January 31, 2026 02:36 |
Xox, We understand how frustrating this prolonged situation is, and we’re truly sorry for the lack of visible progress. Please be assured that the investigation is still ongoing; however, at this time there are no new updates we’re able to share. You will be notified directly and exclusively through your support ticket as soon as any new information becomes available.
| Xox | January 31, 2026 14:01 |
I recently received written confirmation from the Financial Services Authority (FSA) of Saint Vincent and the Grenadines that:
CHN Group LLC is an active Limited Liability Company
Registered in Saint Vincent and the Grenadines on April 11, 2023
Formation number: ***
Conducts cryptocurrency-related business
Has applied for a Virtual Assets Business Licence
Falls under the regulatory oversight of the SVG Financial Services Authority
Registered Agent / Service Provider: Euro-Caribbean Trustees Limited
This means the company has a clear legal presence and jurisdiction in SVG.
Why I’m posting
If you have experienced financial harm, withheld funds, unexplained account restrictions, failed withdrawals, or other losses involving CHN Group LLC or services operating under this entity, please comment or contact me.
I am currently collecting cases to explore:
Formal complaints to the FSA
Civil legal action in Saint Vincent and the Grenadines
Possible group / joint legal action (to reduce costs and increase pressure)
CHN Group LLC is an active Limited Liability Company
Registered in Saint Vincent and the Grenadines on April 11, 2023
Formation number: ***
Conducts cryptocurrency-related business
Has applied for a Virtual Assets Business Licence
Falls under the regulatory oversight of the SVG Financial Services Authority
Registered Agent / Service Provider: Euro-Caribbean Trustees Limited
This means the company has a clear legal presence and jurisdiction in SVG.
Why I’m posting
If you have experienced financial harm, withheld funds, unexplained account restrictions, failed withdrawals, or other losses involving CHN Group LLC or services operating under this entity, please comment or contact me.
I am currently collecting cases to explore:
Formal complaints to the FSA
Civil legal action in Saint Vincent and the Grenadines
Possible group / joint legal action (to reduce costs and increase pressure)
| ChangeNow admin | January 31, 2026 17:58 |
Xox, thank you for sharing this information.
Each case is reviewed individually through our official support and compliance channels. Public collection of cases or coordination outside official processes does not influence compliance reviews or investigation outcomes. Users are always encouraged to communicate directly through their support tickets to ensure their case is properly tracked and addressed.
We respect every user’s right to file complaints with relevant authorities or to pursue legal options they consider appropriate. ChangeNOW will continue to cooperate with competent authorities in accordance with applicable laws and regulations.
If you or anyone else has an active or unresolved case, the most effective way to receive updates or clarification remains direct communication via the existing ticket or our official support channels, where the compliance team can provide case-specific information when available.
Each case is reviewed individually through our official support and compliance channels. Public collection of cases or coordination outside official processes does not influence compliance reviews or investigation outcomes. Users are always encouraged to communicate directly through their support tickets to ensure their case is properly tracked and addressed.
We respect every user’s right to file complaints with relevant authorities or to pursue legal options they consider appropriate. ChangeNOW will continue to cooperate with competent authorities in accordance with applicable laws and regulations.
If you or anyone else has an active or unresolved case, the most effective way to receive updates or clarification remains direct communication via the existing ticket or our official support channels, where the compliance team can provide case-specific information when available.
| Xox | January 31, 2026 18:23 |
I asked you many times for this information but you didn't give it, i had to find it by contacting FSA directly.
Now their agent is following up my case and soon all regulatories will step in.
***.
Now their agent is following up my case and soon all regulatories will step in.
***.
| ChangeNow admin | February 2, 2026 10:14 |
Xox,
Thank you for your message. We are ready to cooperate with any relevant regulatory or legal authorities through official channels, in full accordance with applicable laws and AML requirements.
Your case continues to be handled via our official support and compliance process, and any updates will be shared directly in your support ticket as soon as they are available.
Thank you for your understanding.
Thank you for your message. We are ready to cooperate with any relevant regulatory or legal authorities through official channels, in full accordance with applicable laws and AML requirements.
Your case continues to be handled via our official support and compliance process, and any updates will be shared directly in your support ticket as soon as they are available.
Thank you for your understanding.
| Xox | February 6, 2026 02:08 |
I found their license number and where they are operating, following up with FSA in SVG and Euro-caribbean trustees LTD, also am in contact with svg police department, you're ***.
Bunch of *** people being CSO thinking they can hold as long as they want.
Bunch of *** people being CSO thinking they can hold as long as they want.
| ChangeNow admin | February 6, 2026 09:10 |
Xox, thank you for your message.
We understand that this situation may be frustrating. Please note that ChangeNOW operates in accordance with applicable AML and compliance requirements, and we are ready to cooperate with any relevant regulatory or legal authorities through official channels.
We kindly ask to keep the communication respectful. Your case continues to be handled strictly within our official support and compliance process, and any updates will be provided directly in your support ticket as soon as they are available.
Thank you for your understanding.
We understand that this situation may be frustrating. Please note that ChangeNOW operates in accordance with applicable AML and compliance requirements, and we are ready to cooperate with any relevant regulatory or legal authorities through official channels.
We kindly ask to keep the communication respectful. Your case continues to be handled strictly within our official support and compliance process, and any updates will be provided directly in your support ticket as soon as they are available.
Thank you for your understanding.
| Xox | February 25, 2026 05:53 |
1 full year passes and still no resolution.
*** you changenow.
*** you changenow.
| ChangeNow admin | February 25, 2026 09:53 |
Xox,
We understand that waiting can be difficult. Please note that your case remains under review within our compliance process, and all updates are provided through your support ticket.
We kindly ask to keep the communication respectful. Our team continues to handle your case in accordance with established procedures.
Thank you for your understanding.
We understand that waiting can be difficult. Please note that your case remains under review within our compliance process, and all updates are provided through your support ticket.
We kindly ask to keep the communication respectful. Our team continues to handle your case in accordance with established procedures.
Thank you for your understanding.
| Xox | March 6, 2026 07:25 |
Still not resolved
11 full months passed
No one in this whole *** *** company is helpful.
11 full months passed
No one in this whole *** *** company is helpful.
| ChangeNow admin | March 6, 2026 09:14 |
Xox,
We understand that the situation and the waiting time can be frustrating, and we appreciate your patience.
Please note that your case is still undergoing the necessary compliance review. Our team continues to handle it in accordance with the required procedures to ensure everything is processed correctly and securely.
All updates regarding your case will be shared directly in your support ticket, which remains the official communication channel for this matter. We also kindly ask that the communication remains respectful so our team can assist you in the best possible way.
Thank you for your understanding.
We understand that the situation and the waiting time can be frustrating, and we appreciate your patience.
Please note that your case is still undergoing the necessary compliance review. Our team continues to handle it in accordance with the required procedures to ensure everything is processed correctly and securely.
All updates regarding your case will be shared directly in your support ticket, which remains the official communication channel for this matter. We also kindly ask that the communication remains respectful so our team can assist you in the best possible way.
Thank you for your understanding.
| Xox | March 24, 2026 15:18 |
11 months passed
Still no updates.
Still no updates.
| ChangeNow admin | March 24, 2026 15:55 |
Xox, we understand how difficult and frustrating it is to wait for such a long time, and we truly appreciate your patience.
Please note that your case remains under compliance review, and our team continues to handle it in accordance with the required procedures.
All available updates are shared directly in your support ticket, which remains the official channel for communication on this matter. We kindly ask you to continue following the updates there.
Thank you for your understanding.
Please note that your case remains under compliance review, and our team continues to handle it in accordance with the required procedures.
All available updates are shared directly in your support ticket, which remains the official channel for communication on this matter. We kindly ask you to continue following the updates there.
Thank you for your understanding.
| Xox | March 24, 2026 15:55 |
Yes 330 days passed and still under review, intresting.
| ChangeNow admin | March 24, 2026 16:17 |
Xox, we understand your frustration with the long wait and appreciate your continued patience.
Your case is still under compliance review, and all updates will be shared in your support ticket — please continue to follow the correspondence there.
Thank you for your understanding.
Your case is still under compliance review, and all updates will be shared in your support ticket — please continue to follow the correspondence there.
Thank you for your understanding.
| Xox | April 2, 2026 14:08 |
After 12 months
Still same answer, investigation is ongoing.
Still same answer, investigation is ongoing.
| ChangeNow admin | April 2, 2026 14:15 |
Xox, we completely understand how frustrating this long process must be.
Please be assured that your case remains under review by our compliance team. All relevant updates and any decisions will be communicated directly through your support ticket. This is the safest and most reliable way to get accurate information about your case.
We kindly ask that you continue to monitor your ticket for updates — our team is actively working on it and remains fully engaged in resolving the matter.
Thank you for your understanding and cooperation.
Please be assured that your case remains under review by our compliance team. All relevant updates and any decisions will be communicated directly through your support ticket. This is the safest and most reliable way to get accurate information about your case.
We kindly ask that you continue to monitor your ticket for updates — our team is actively working on it and remains fully engaged in resolving the matter.
Thank you for your understanding and cooperation.
| Xox | April 2, 2026 14:16 |
Still no signs showing investigation can end anytime soon.
| ChangeNow admin | April 2, 2026 14:29 |
Xox, we understand your concern regarding the timeline.
Your case is still under active review, and any progress or final updates will be shared directly in your support ticket. We kindly ask you to continue monitoring it, as this is where our team will communicate next steps.
Thank you for your patience.
Your case is still under active review, and any progress or final updates will be shared directly in your support ticket. We kindly ask you to continue monitoring it, as this is where our team will communicate next steps.
Thank you for your patience.
| Xox | April 25, 2026 22:25 |
365 days since i initiated my exchange
They're still not refunding.
They're still not refunding.
| ChangeNow admin | April 25, 2026 22:50 |
Xox, we recognize that this ongoing process has been both time-consuming and frustrating. You can be confident that your case is still under active review by our compliance department.
Every significant update and final decision will be communicated only through your support ticket, as this is the most secure and dependable way to share accurate details about your case. Please continue to follow your ticket for further updates — our team remains actively involved and fully dedicated to resolving this matter.
We truly appreciate your patience and cooperation.
Every significant update and final decision will be communicated only through your support ticket, as this is the most secure and dependable way to share accurate details about your case. Please continue to follow your ticket for further updates — our team remains actively involved and fully dedicated to resolving this matter.
We truly appreciate your patience and cooperation.
| Xox | April 25, 2026 23:04 |
Same words and phrases.
Give me the contact of police officer in charge of my case, this is ridiculous.
Give me the contact of police officer in charge of my case, this is ridiculous.
| ChangeNow admin | April 26, 2026 04:12 |
Xox, We apologize for any inconvenience caused. All information and updates regarding your case will be provided in your support ticket, which remains the official communication channel for this matter.
Thank you for your understanding.
Thank you for your understanding.
| Xox | April 26, 2026 07:33 |
Same answers
Binance is behind all this right?
Binance is behind all this right?
| ChangeNow admin | April 26, 2026 17:33 |
Xox, your case is still under compliance review, and all updates will be shared in your support ticket — please continue to follow the correspondence there.
Thank you for your understanding.
Thank you for your understanding.
| Xox | April 26, 2026 18:04 |
No real updates provided during 11 months.
| ChangeNow admin | April 27, 2026 01:16 |
Xox, our compliance team is still reviewing your case. Thank you for staying patient — we’ll let you know about any progress in your support ticket, so you can keep following the updates there.
| Xox | May 4, 2026 12:16 |
1 full year passed, no answers yet
Bestchange admin, don't you want to interfere here?
Bestchange admin, don't you want to interfere here?
| ChangeNow admin | May 4, 2026 12:22 |
Xox,
We understand your concern regarding the timeframe.
Your case is still under review by our Compliance team. Unfortunately, such checks may take longer and do not have a fixed ETA. All updates will be shared in your support ticket as soon as there is any progress.
We kindly ask you to continue communication there.
Thank you for your patience.
We understand your concern regarding the timeframe.
Your case is still under review by our Compliance team. Unfortunately, such checks may take longer and do not have a fixed ETA. All updates will be shared in your support ticket as soon as there is any progress.
We kindly ask you to continue communication there.
Thank you for your patience.
| Xox | May 23, 2026 12:30 |
420 days passed
Still under review, what a joke you all are.
Still under review, what a joke you all are.
| ChangeNow admin | May 23, 2026 17:56 |
Xox,
We acknowledge that such a long review period is far beyond what users reasonably expect, and we understand why the repeated “under review” status feels unacceptable and discouraging. Your dissatisfaction with the lack of a final resolution is completely understandable.
Your case has not been closed or ignored. We understand that this often results in repetitive updates, especially during extended investigations.
We do not consider your situation a “joke,” and we regret that the process has created this impression. Long-running compliance reviews are difficult for everyone involved, particularly when users have already submitted extensive documentation and cooperation.
Your case remains active, and any material update or final decision will be communicated to you immediately through your ticket.
We sincerely apologize for the stress and frustration this delay has caused.
We acknowledge that such a long review period is far beyond what users reasonably expect, and we understand why the repeated “under review” status feels unacceptable and discouraging. Your dissatisfaction with the lack of a final resolution is completely understandable.
Your case has not been closed or ignored. We understand that this often results in repetitive updates, especially during extended investigations.
We do not consider your situation a “joke,” and we regret that the process has created this impression. Long-running compliance reviews are difficult for everyone involved, particularly when users have already submitted extensive documentation and cooperation.
Your case remains active, and any material update or final decision will be communicated to you immediately through your ticket.
We sincerely apologize for the stress and frustration this delay has caused.
CommentRemove
| User |  |
5.30.79.* | August 22, 2025 08:29 |
Holding my money and refusing to do KYC and want my money back!
Live support is not answering and I have a right to refuse my KYC, send it back to the same wallet.
Live support is not answering and I have a right to refuse my KYC, send it back to the same wallet.
| ChangeNow admin | August 22, 2025 13:02 |
Hello dear customer, thank you for your review. We appreciate your cooperation and want to assure you that ChangeNOW follows strict AML and compliance standards. These measures are not arbitrary, but rather necessary to protect the safety and security of our users, as well as to comply with international financial regulations.
In some cases, a transaction may be delayed due to additional verification requests. This is not intended to withhold your funds, but rather to ensure that they are processed securely and in accordance with applicable laws and regulations. In your particular case, a complete KYC process was requested due to certain risk factors associated with the exchange. We appreciate your cooperation in this regard.
If you have any further questions or concerns, please feel free to continue communicating with us via your official support channel. We are here to assist you in any way we can.
Thank you for your patience and understanding.
In some cases, a transaction may be delayed due to additional verification requests. This is not intended to withhold your funds, but rather to ensure that they are processed securely and in accordance with applicable laws and regulations. In your particular case, a complete KYC process was requested due to certain risk factors associated with the exchange. We appreciate your cooperation in this regard.
If you have any further questions or concerns, please feel free to continue communicating with us via your official support channel. We are here to assist you in any way we can.
Thank you for your patience and understanding.
Claim solved
CommentRemove
| Benjamin D Johnson |  |
68.11.71.* | August 13, 2025 23:59 |
This has always been an amazing exchange — no issues. Then one day I had a transaction which did not go through for over 12 hours.
I contacted support, and August helped me out insanely fast! August was able to quickly and politely understand the problem, investigate it, provide a reason, and resolve it! All in under 30min!
That is an insane turnaround for email based support! August really knocked it out of the park on this one!
I contacted support, and August helped me out insanely fast! August was able to quickly and politely understand the problem, investigate it, provide a reason, and resolve it! All in under 30min!
That is an insane turnaround for email based support! August really knocked it out of the park on this one!
| ChangeNow admin | August 14, 2025 00:32 |
Hello Benjamin D Johnson, we truly appreciate your detailed feedback and are delighted to hear about your positive experience with our team. It’s great to know that we were able to resolve your transaction issue promptly and efficiently. Providing fast, clear, and polite assistance is something we take pride in, even when working through email. Your recognition motivates us to continue maintaining high service standards for every client. Thank you for your trust, and we look forward to assisting you again in the future!
CommentRemove
| Anon1 |  |
51.158.206.* | August 11, 2025 18:55 |
These guys have not only made QR codes for address and memo. They made the exchange in under 3 minutes and even compensated me a network fee for the deal. 10/10
I recommend the ChangeNow exchanger.
I recommend the ChangeNow exchanger.
| ChangeNow admin | August 11, 2025 19:13 |
Hello Anon1,
Thank you for the fantastic review! ? We’re so glad you appreciated the QR codes for address and memo, the speedy under-3-minute exchange, and the network fee compensation. Your 10/10 and recommendation mean a lot to us! ?
If you ever need assistance or have questions, feel free to reach out via live chat or email us at [email protected] — we’re always happy to help! ?
Thank you for the fantastic review! ? We’re so glad you appreciated the QR codes for address and memo, the speedy under-3-minute exchange, and the network fee compensation. Your 10/10 and recommendation mean a lot to us! ?
If you ever need assistance or have questions, feel free to reach out via live chat or email us at [email protected] — we’re always happy to help! ?
CommentRemove
| D. Rosche |  |
82.211.128.* | August 7, 2025 20:15 |
The service is fast but a bit ***.
When you visit the page by a link from bestchange.com, they show you one exchange rate, but when visiting directly — they show a different exchange rate.
So I've opened their site by clicking link in on a bestchange table, the exchange rate they showed me was matched their listing on bestchange. I've transfered the crypto, got confirmation and then they transfered me LESS than I was expecting — by about 3%.
I thought: "Well, maybe rate fluctuated that much", — it was approximately 5 minutes until exchange completion, so I checked back with bestchange and it showed them listing with higher (better for me) rate.
And this is how I found out. The advertise one rate for bestchange, but actually swap with a worse one, and they trick you with showing visitors from bestchange a fake rate. I've made sure to use "Include comissions" option for calculator.
When you visit the page by a link from bestchange.com, they show you one exchange rate, but when visiting directly — they show a different exchange rate.
So I've opened their site by clicking link in on a bestchange table, the exchange rate they showed me was matched their listing on bestchange. I've transfered the crypto, got confirmation and then they transfered me LESS than I was expecting — by about 3%.
I thought: "Well, maybe rate fluctuated that much", — it was approximately 5 minutes until exchange completion, so I checked back with bestchange and it showed them listing with higher (better for me) rate.
And this is how I found out. The advertise one rate for bestchange, but actually swap with a worse one, and they trick you with showing visitors from bestchange a fake rate. I've made sure to use "Include comissions" option for calculator.
| ChangeNow admin | August 7, 2025 20:22 |
Hello D. Rosche,
Thank you for sharing your detailed feedback — we’re really sorry to hear about your experience and take these concerns seriously. To investigate this properly and clarify what happened, could you please provide the exchange ID and any related details (such as timestamps or screenshots, if available)?
We want to ensure everything was handled correctly and transparently. You can also reach out directly via live chat or email us at [email protected] so our team can look into this as quickly as possible. We appreciate your patience and the opportunity to make things right.
Thank you for sharing your detailed feedback — we’re really sorry to hear about your experience and take these concerns seriously. To investigate this properly and clarify what happened, could you please provide the exchange ID and any related details (such as timestamps or screenshots, if available)?
We want to ensure everything was handled correctly and transparently. You can also reach out directly via live chat or email us at [email protected] so our team can look into this as quickly as possible. We appreciate your patience and the opportunity to make things right.
| D. Rosche | August 7, 2025 21:59 |
@ChangeNow admin
Sure thing. The exchange was USDT(ERC) / XMR
https://ibb.co/spPcWMvv — USDT Transaction ID ***
https://ibb.co/cXNsnZTv — XMR Transaction ID ***
https://ibb.co/k2yv8wtp — rate offered by your site, time could be seen in the corner.
Regardless, you can just check it yourself. Open site from a bestchange link, and open it directly and see different rates.
Sure thing. The exchange was USDT(ERC) / XMR
https://ibb.co/spPcWMvv — USDT Transaction ID ***
https://ibb.co/cXNsnZTv — XMR Transaction ID ***
https://ibb.co/k2yv8wtp — rate offered by your site, time could be seen in the corner.
Regardless, you can just check it yourself. Open site from a bestchange link, and open it directly and see different rates.
| ChangeNow admin | August 7, 2025 22:17 |
D. Rosche, Thank you for the information provided — we appreciate you taking the time to share these details. Please allow us some time to thoroughly investigate the issue. We're committed to looking into this carefully and will get back to you with an update as soon as possible.
CommentRemove
| Palladium LLC | |
173.21.182.* | August 7, 2025 19:27 |
Great experience. Use them frequently and support is second to none.
| ChangeNow admin | August 7, 2025 19:29 |
Hello Palladium LLC,
Thank you so much for the kind words! We're thrilled to hear you've had a great experience and that our support team has been there for you. It means a lot that you use us frequently! If you ever need anything, don’t hesitate to reach out via live chat or email us at [email protected] — we’re always happy to help!
Thank you so much for the kind words! We're thrilled to hear you've had a great experience and that our support team has been there for you. It means a lot that you use us frequently! If you ever need anything, don’t hesitate to reach out via live chat or email us at [email protected] — we’re always happy to help!
CommentRemove
| Merco |  |
185.153.177.* | August 1, 2025 15:05 |
Personal data was removed by the monitor's administration
Not a good exchange, they dropped the rate after I confirmed. disappointed.
| ChangeNow admin | August 1, 2025 15:36 |
Hello Merco,
We are sorry for any inconvenience caused. According to our data, this exchange has not received a deposit. Please provide us with more details about your issue by contacting us at [email protected] and citing your review.
We are sorry for any inconvenience caused. According to our data, this exchange has not received a deposit. Please provide us with more details about your issue by contacting us at [email protected] and citing your review.
| Merco | August 1, 2025 15:50 |
The exchange is ***you should have sent over 0.01 btc, please rectify this.
| ChangeNow admin | August 1, 2025 17:57 |
Merco, according to our data, the expected amount to be paid was: 0.0098899 BTC.
Actual payment amount: 0.00989372 BTC.
Could you please clarify where you saw the amount of 0.01 BTC? Thank you in advance!
Actual payment amount: 0.00989372 BTC.
Could you please clarify where you saw the amount of 0.01 BTC? Thank you in advance!
| Merco | August 1, 2025 18:11 |
I uploaded the screenshots to you in your response email so I have proof, plus I used a competitor at the same time and received 0.01 BTC for $1 less USDT. Your exchange changed the BTC amount AFTER I pressed Confirm. You have the screenshots, you have the transactions IDs, you have the logic of me not wanting to accept less than 0.01 BTC in an exchange in order to save on UXTOs. You have a long chain of proof, logic and email responses and you are dragging this out in public. I would like this to be escalated to a manager.
| ChangeNow admin | August 1, 2025 19:33 |
Merco, please note that exchanges processed with a floating rate are subject to real-time market fluctuations. This means the final amount may slightly change depending on current network and liquidity conditions. We always recommend reviewing the displayed rates carefully on the exchange page after selecting the currencies, inputting the amount, and entering the destination address — this is the most accurate moment to check the rate before proceeding.
| Merco | August 1, 2025 19:42 |
Everyone be very aware that changenow does not fully disclose fixed vs floating on their webstie, and their initial quote to exchange is very much inflated to what you will actually receive. Do not use this site. They won't admit to several problems in their site, their quote, the end amount received, the customer service is extremely defensive, and they will waste your time trying to get a reasonable resolution. Do not, i repeat, do not use this site. Use avanchange instead if swapping btc.
I repeat, do not use this site changenow.
I repeat, do not use this site changenow.
| ChangeNow admin | August 2, 2025 06:12 |
Merco, we've reviewed your case thoroughly, and the payout matched the rate displayed before you confirmed the exchange and sent deposit. We’re sorry that the experience didn’t meet your expectations and understand how frustrating it can be. Your feedback is valuable, and we’re constantly working to make our service more transparent and user-friendly.
| Merco | August 2, 2025 15:01 |
Again, I sent you a screenshot showing the amount of BTC was greater than 0.01, which I wanted in order to reduce UXTOs. You understand? I sent the screenshot before I pressed Confirm. Understand the user here, quit hiding behind false excuses. I showed you the screenshot after I pressed Confirm and the amount dropped quite a bit. Your competitor Avanchange did not do this to a near simulaneious swap. You won't admit that your UI did not show me Fixed vs Floating button, did not have any warninng in the "Useful Tips", and quoted a false amount. You should not be in the customer support business, you can't see things from your... customers. Find another part time job, and everyone, go to Avanchange on USDT to BTC swaps or anyone else. Do not use Changenow.
| ChangeNow admin | August 2, 2025 18:22 |
Merco, we understand your frustration and genuinely regret that this experience left you dissatisfied. We have thoroughly reviewed your case and the information you provided. The payout rate was calculated based on the exchange type selected and was displayed before the transaction was confirmed and processed.
We acknowledge your concerns regarding the clarity between Fixed and Floating rate options, and we’re actively working to improve the visibility and transparency of this information for all users. Your feedback is important and helps us refine our platform to prevent similar frustrations in the future.
We’re truly sorry that this experience didn’t meet your expectations. Our team remains committed to addressing every concern with fairness and transparency.
We acknowledge your concerns regarding the clarity between Fixed and Floating rate options, and we’re actively working to improve the visibility and transparency of this information for all users. Your feedback is important and helps us refine our platform to prevent similar frustrations in the future.
We’re truly sorry that this experience didn’t meet your expectations. Our team remains committed to addressing every concern with fairness and transparency.
CommentRemove
| Oleg | |
185.200.106.* | July 20, 2025 20:35 |
I changed XRP to USDT. That was quick and easy in auto mode. I'll definitely use this service again.
| ChangeNow admin | July 20, 2025 20:38 |
Hello Oleg, it’s great to know that our platform hit the mark for you. Knowing that you found the process both speedy and straightforward really motivates our team to keep fine-tuning every detail. We look forward to helping with your future transactions and ensuring each one is just as seamless.
CommentRemove
| Luna | |
77.43.254.* | July 19, 2025 22:55 |
The real exchange took quite a while (1+ hours), but I got the money in the end and they didn't demand KYC for my tiny amount of 16 USD. Was swapping BCH to Base ETH.
| ChangeNow admin | July 19, 2025 23:01 |
Hello Luna, thank you for taking the time to share your experience and for your patience during the transaction. Bitcoin Cash deposits may take much time on the confirmation stage, which can lead to extend the duration of a swap beyond what’s typical. We’re pleased to hear that your funds ultimately arrived safely and look forward to making your next swap even faster and more seamless.
CommentRemove
| _WarBride_ |  |
103.156.166.* | July 18, 2025 19:03 |
Good rate, compared to other places. But again I only swapped a small amount. Will use it next time for sure.:D.
| ChangeNow admin | July 18, 2025 19:06 |
Hello _WarBride_,
Thank you for your feedback! We're happy to hear you got a good rate and had a smooth experience with your swap.
If you ever have any questions or need assistance, feel free to reach out to us at [email protected]. We’re always here to help!
Happy swapping,
The ChangeNOW Team
Thank you for your feedback! We're happy to hear you got a good rate and had a smooth experience with your swap.
If you ever have any questions or need assistance, feel free to reach out to us at [email protected]. We’re always here to help!
Happy swapping,
The ChangeNOW Team
CommentRemove
| Wandi |  |
109.70.100.* | July 15, 2025 16:27 |
The AML case arose due to high-risk markers in the assets that the user had sent
KYC is required
The claim's status has been changed to neutral by the monitor's administration
Dear BestChange Administration,
Good day.
Unfortunately, I am reaching out to inform you that I am currently experiencing an issue with the exchange service ChangeNow, where my funds have been frozen and not returned. I have previously used this exchange without any problems, which is why I did not report the situation earlier. However, it now seems that the exchange does not intend to return the funds.
The issue began approximately five days ago. I immediately completed the verification process through a third-party service that ChangeNow cooperates with, as instructed. According to the information on their website:
"To proceed with the verification process, please contact [email protected] and follow the instructions provided. As soon as we receive the information required under KYC/AML regulations, the exchange will be completed."
Despite following all instructions and completing verification, the exchange has not been completed.
Additionally, I was asked to explain the origin of the funds sent from the address I used. I provided a detailed explanation along with screenshots proving that the wallet belongs to me and that it was funded from an older crypto wallet, to which I also have access. Unfortunately, my response did not satisfy their requirements.
I have continued to try to resolve this issue in a cooperative and transparent manner and have done everything requested in hopes of getting my funds returned. I also ran an independent AML check on the coins through a third-party service, which confirmed that the funds are safe.
If, for any reason, the exchange cannot be completed, I am fully willing to accept a refund to the initial sending address.
I sincerely hope that the BestChange administration can assist me in this situation. I am fully prepared to provide all the necessary information and correspondence related to this matter.
Thank you for your time and support.
Good day.
Unfortunately, I am reaching out to inform you that I am currently experiencing an issue with the exchange service ChangeNow, where my funds have been frozen and not returned. I have previously used this exchange without any problems, which is why I did not report the situation earlier. However, it now seems that the exchange does not intend to return the funds.
The issue began approximately five days ago. I immediately completed the verification process through a third-party service that ChangeNow cooperates with, as instructed. According to the information on their website:
"To proceed with the verification process, please contact [email protected] and follow the instructions provided. As soon as we receive the information required under KYC/AML regulations, the exchange will be completed."
Despite following all instructions and completing verification, the exchange has not been completed.
Additionally, I was asked to explain the origin of the funds sent from the address I used. I provided a detailed explanation along with screenshots proving that the wallet belongs to me and that it was funded from an older crypto wallet, to which I also have access. Unfortunately, my response did not satisfy their requirements.
I have continued to try to resolve this issue in a cooperative and transparent manner and have done everything requested in hopes of getting my funds returned. I also ran an independent AML check on the coins through a third-party service, which confirmed that the funds are safe.
If, for any reason, the exchange cannot be completed, I am fully willing to accept a refund to the initial sending address.
I sincerely hope that the BestChange administration can assist me in this situation. I am fully prepared to provide all the necessary information and correspondence related to this matter.
Thank you for your time and support.
| ChangeNow admin | July 15, 2025 17:07 |
Hello Wandi,
Thank you for your detailed message and for your continued cooperation throughout the process.
We understand how frustrating this situation is, and we sincerely regret the delay. Please rest assured that your case remains under active review by our compliance team, who are working to ensure all regulatory requirements are met before proceeding.
We acknowledge the documents and explanation you've provided regarding the origin of funds. While additional checks may sometimes be required to meet KYC/AML standards, we are not accusing you of any wrongdoing and appreciate your transparency.
As previously stated, we will contact you via email once the review is concluded. We cannot guarantee a specific outcome or timeline at this stage, but we are committed to ensuring a fair and secure resolution.
Thank you for your detailed message and for your continued cooperation throughout the process.
We understand how frustrating this situation is, and we sincerely regret the delay. Please rest assured that your case remains under active review by our compliance team, who are working to ensure all regulatory requirements are met before proceeding.
We acknowledge the documents and explanation you've provided regarding the origin of funds. While additional checks may sometimes be required to meet KYC/AML standards, we are not accusing you of any wrongdoing and appreciate your transparency.
As previously stated, we will contact you via email once the review is concluded. We cannot guarantee a specific outcome or timeline at this stage, but we are committed to ensuring a fair and secure resolution.
| Wandi | July 15, 2025 20:42 |
Hello,
Thank you for your message and for the clarification regarding the current review.
I completely understand the importance of compliance procedures, and I truly appreciate your efforts. However, I have decided to reach out to BestChange for additional support and to protect myself, just in case.
I sincerely hope the situation will be resolved soon and that I will receive my funds back. In my experience, when an exchange service requires KYC, they usually resume the exchange or return the funds to the originating wallet within 1–2 days after verification is completed.
I understand that your process might require more time, but it has already been 5 days, and I have completed the verification process twice via the provided link.
Please be assured that I will remove the complaint as soon as the situation is resolved.
Thank you for your attention, and I remain hopeful for a quick resolution.
Best regards,
Wandi.
Thank you for your message and for the clarification regarding the current review.
I completely understand the importance of compliance procedures, and I truly appreciate your efforts. However, I have decided to reach out to BestChange for additional support and to protect myself, just in case.
I sincerely hope the situation will be resolved soon and that I will receive my funds back. In my experience, when an exchange service requires KYC, they usually resume the exchange or return the funds to the originating wallet within 1–2 days after verification is completed.
I understand that your process might require more time, but it has already been 5 days, and I have completed the verification process twice via the provided link.
Please be assured that I will remove the complaint as soon as the situation is resolved.
Thank you for your attention, and I remain hopeful for a quick resolution.
Best regards,
Wandi.
| ChangeNow admin | July 15, 2025 20:54 |
Wandi, thank you for your patience and for working closely with us throughout this process. We truly value your cooperation and understand how important it is to have your funds released promptly.
Please rest assured that our team is actively investigating your case and pushing it forward with the highest priority. We will reach out to you directly and provide an update as soon as new information becomes available. Your understanding means a great deal to us, and we remain fully committed to resolving this issue as swiftly as possible.
Please rest assured that our team is actively investigating your case and pushing it forward with the highest priority. We will reach out to you directly and provide an update as soon as new information becomes available. Your understanding means a great deal to us, and we remain fully committed to resolving this issue as swiftly as possible.
| BestChange admin | July 16, 2025 17:05 |
Hello,
Unfortunately, according to the AML analysis performed, the cryptocurrency you sent is High Risk or associated with illegitimate sources such as DarkMarket, Sanctions, Enforcement action, or marked with other high-risk labels.
In this case, according to the information security rules, the international AML/KYC policy https://www.bestchange.com/faq.html#frozen-transaction and the exchange service regulations, additional verification is required to consider a refund. You agreed to the rules and the AML policy of the exchanger when creating the order.
The status of your complaint is changed to neutral with the capability of commenting.
Sincerely, administration of the BestChange exchanger monitor.
Unfortunately, according to the AML analysis performed, the cryptocurrency you sent is High Risk or associated with illegitimate sources such as DarkMarket, Sanctions, Enforcement action, or marked with other high-risk labels.
In this case, according to the information security rules, the international AML/KYC policy https://www.bestchange.com/faq.html#frozen-transaction and the exchange service regulations, additional verification is required to consider a refund. You agreed to the rules and the AML policy of the exchanger when creating the order.
The status of your complaint is changed to neutral with the capability of commenting.
Sincerely, administration of the BestChange exchanger monitor.
CommentRemove
| Nick |  |
94.20.42.* | June 19, 2025 19:34 |
KYC is required
The claim's status has been changed to neutral by the monitor's administration
There was a problem, my money is being held and they don't want to give it back. Please help.
| ChangeNow admin | June 19, 2025 20:02 |
Hello Nick,
Thank you for reaching out. We understand how concerning this situation can be.
Please note that in certain cases, transactions may be temporarily held due to our AML (Anti-Money Laundering) procedures, which are in place to ensure compliance with international regulations and maintain the safety and legality of all operations. These checks are outlined in our Terms of Service and are a standard part of operating a secure exchange platform.
We take such matters seriously and work diligently to resolve them as quickly as possible. If your transaction is currently under review, we kindly ask for your patience and cooperation.
We will provide an update via your ticket with us within the next 7 days.
Thank you for reaching out. We understand how concerning this situation can be.
Please note that in certain cases, transactions may be temporarily held due to our AML (Anti-Money Laundering) procedures, which are in place to ensure compliance with international regulations and maintain the safety and legality of all operations. These checks are outlined in our Terms of Service and are a standard part of operating a secure exchange platform.
We take such matters seriously and work diligently to resolve them as quickly as possible. If your transaction is currently under review, we kindly ask for your patience and cooperation.
We will provide an update via your ticket with us within the next 7 days.
| BestChange admin | June 23, 2025 13:11 |
Hello Nick,
According to the information security rules and the exchange service regulation, your transaction was blocked.
We understand your frustration.
The exchanger is obliged to comply with AML&KYC requirements, according to which they may request a set of documents from a customer, shall their transaction be marked as suspicious. It is recommended to study the terms and conditions of the selected exchanger carefully. AML&KYC policy complies with international practices for anti-money laundering and countering the financing of terrorism. The exchangers listed on BestChange use these procedures to align with AML&KYC requirements but not to abuse customers' data or arrogate their funds.
When the AML-check is changed its status, the exchanger will contact you. Please wait for the ChangeNow team's feedback.
The status of your complaint is changed to neutral with the capability of commenting.
Sincerely, administration of the BestChange exchanger monitor.
According to the information security rules and the exchange service regulation, your transaction was blocked.
We understand your frustration.
The exchanger is obliged to comply with AML&KYC requirements, according to which they may request a set of documents from a customer, shall their transaction be marked as suspicious. It is recommended to study the terms and conditions of the selected exchanger carefully. AML&KYC policy complies with international practices for anti-money laundering and countering the financing of terrorism. The exchangers listed on BestChange use these procedures to align with AML&KYC requirements but not to abuse customers' data or arrogate their funds.
When the AML-check is changed its status, the exchanger will contact you. Please wait for the ChangeNow team's feedback.
The status of your complaint is changed to neutral with the capability of commenting.
Sincerely, administration of the BestChange exchanger monitor.
CommentRemove
| Blasco | |
146.70.180.* | June 19, 2025 19:47 |
Troquei meus euros por criptomoeda — tudo correu de forma muito tranquila e segura. Muito obrigado ao August pela ateno e apoio em cada etapa. D pra ver o profissionalismo e isso passa muita confiana. Fico feliz por ter escolhido vocs! Gracias!
| ChangeNow admin | June 19, 2025 19:56 |
Hello Blasco,
Thank you for your kind words! We're glad to hear that your euro-to-crypto exchange went smoothly and securely. August will be happy to know that their support made a difference for you — we truly appreciate your trust and confidence in our service.
If you need anything in the future, feel free to reach out to us at [email protected] — we're always here to help!
Thank you for your kind words! We're glad to hear that your euro-to-crypto exchange went smoothly and securely. August will be happy to know that their support made a difference for you — we truly appreciate your trust and confidence in our service.
If you need anything in the future, feel free to reach out to us at [email protected] — we're always here to help!
CommentRemove
| Markus | |
185.164.138.* | June 12, 2025 09:41 |
The AML case arose due to high-risk markers in the assets that the user had sent
KYC is required
The claim's status has been changed to neutral by the monitor's administration
Changenow wants me to send different identity documents, photos and videos of me and my face. This is unaccepted and cannot be made.
It is a very high risk to hand over such sensitive information to random people on the internet.
On your website is stated that you return funds that have no illegal activity behind them. This is my case.
I already made transactions on different exchanges — all fine.
Please send my BTC back to the address you got it from, if you cant process my order.
It is a very high risk to hand over such sensitive information to random people on the internet.
On your website is stated that you return funds that have no illegal activity behind them. This is my case.
I already made transactions on different exchanges — all fine.
Please send my BTC back to the address you got it from, if you cant process my order.
| ChangeNow admin | June 12, 2025 14:47 |
Hello Markus, we have carefully reviewed your case and concluded that the necessary data required to complete the KYC process has not been provided.
According to our Terms of Use, in limited cases (such as to verify your identity in order to pass the AML/KYC procedure), we reserve the right to freeze your exchange transaction for any period of time necessary to complete the investigation and AML/KYC procedure (https://changenow.io/terms-of-use).
We understand that cryptocurrency can be complex, and that there may have been some misunderstandings with your friend. However, please note that we do require these details in order to proceed with the transaction.
We appreciate your understanding and cooperation.
According to our Terms of Use, in limited cases (such as to verify your identity in order to pass the AML/KYC procedure), we reserve the right to freeze your exchange transaction for any period of time necessary to complete the investigation and AML/KYC procedure (https://changenow.io/terms-of-use).
We understand that cryptocurrency can be complex, and that there may have been some misunderstandings with your friend. However, please note that we do require these details in order to proceed with the transaction.
We appreciate your understanding and cooperation.
| Markus | June 13, 2025 07:46 |
Hello ChangeNow admin,
I ask you to comply to the TOS of Changenow and refund my legally acquired and held BTC.
"
3.8.2. The verification time window is 3 days, and the User can refuse to pass the procedure; in that case, the User will be provided with a refund.
"
Thank you.
I ask you to comply to the TOS of Changenow and refund my legally acquired and held BTC.
"
3.8.2. The verification time window is 3 days, and the User can refuse to pass the procedure; in that case, the User will be provided with a refund.
"
Thank you.
| ChangeNow admin | June 13, 2025 09:09 |
Markus, according to our Terms of Service, in some cases, more time is required to conduct a thorough investigation. You can see this under 3.8.2:
In limited cases (if the transaction is suspected of being connected to illegal activities), we reserve the right to freeze your exchange transaction for any period of time necessary to complete AML/KYC procedure and all relevant investigations. In such a case, we may refund the transaction upon the request provided by the relevant authorized bodies.
We will notify you in the current ticket as soon as we receive an update. The team is already working on your case.
We appreciate your understanding and cooperation.
In limited cases (if the transaction is suspected of being connected to illegal activities), we reserve the right to freeze your exchange transaction for any period of time necessary to complete AML/KYC procedure and all relevant investigations. In such a case, we may refund the transaction upon the request provided by the relevant authorized bodies.
We will notify you in the current ticket as soon as we receive an update. The team is already working on your case.
We appreciate your understanding and cooperation.
| BestChange admin | June 13, 2025 10:56 |
Hello Markus,
Your exchange has been suspended as part of an AML check. You were warned about the AML check and agreed to the exchanger's AML rules before proceeding with the exchange.
Please follow the exchanger's instructions to resolve the situation. The complaint will be transferred to neutral status with the possibility of further comment.
Kind regards, BestChange administration.
Your exchange has been suspended as part of an AML check. You were warned about the AML check and agreed to the exchanger's AML rules before proceeding with the exchange.
Please follow the exchanger's instructions to resolve the situation. The complaint will be transferred to neutral status with the possibility of further comment.
Kind regards, BestChange administration.
| Markus | June 15, 2025 10:09 |
The TOS clearly state that you provide a refund if the crypto has no criminal activity behind it. That is my case. That is why I used your service.
If you insist that my funds are related to criminal activity — provide proof and reason your concerns.
Now you just took my funds with no reason and also are trying to get all my sensitive information to a third party. This cant be right.
If you insist that my funds are related to criminal activity — provide proof and reason your concerns.
Now you just took my funds with no reason and also are trying to get all my sensitive information to a third party. This cant be right.
| ChangeNow admin | June 15, 2025 17:36 |
Hello Markus,
Your transaction has been temporarily suspended as part of our AML checks. We have notified you about these checks and the AML rules that apply to exchanges before you proceeded with your transaction.
You can see this under 3.8.2: In limited cases (if the transaction is suspected of being connected to illegal activities), we reserve the right to freeze your exchange transaction for any period of time necessary to complete AML/KYC procedure and all relevant investigations.
Such procedure is not our initiative, it is required by the law.
We kindly ask you to follow the instructions you were given, as we are interested in resolving this situation.
Thank you for understanding.
Your transaction has been temporarily suspended as part of our AML checks. We have notified you about these checks and the AML rules that apply to exchanges before you proceeded with your transaction.
You can see this under 3.8.2: In limited cases (if the transaction is suspected of being connected to illegal activities), we reserve the right to freeze your exchange transaction for any period of time necessary to complete AML/KYC procedure and all relevant investigations.
Such procedure is not our initiative, it is required by the law.
We kindly ask you to follow the instructions you were given, as we are interested in resolving this situation.
Thank you for understanding.
| Markus | June 18, 2025 07:49 |
Hello,
I provided all information for the KYC.
Now they just tell me to wait indefinitely, while they make an "investigation" on funds that have below 50% aml risks and no illegal sources.
Also this funds were successfully used on other exchanges here on bestchange and everything was fine.
Bestchange admin, please make this claim active again. They still dont return my funds and dont provide a reason!
I provided all information for the KYC.
Now they just tell me to wait indefinitely, while they make an "investigation" on funds that have below 50% aml risks and no illegal sources.
Also this funds were successfully used on other exchanges here on bestchange and everything was fine.
Bestchange admin, please make this claim active again. They still dont return my funds and dont provide a reason!
| ChangeNow admin | June 18, 2025 15:26 |
Markus, at this stage, your case is still under review by our Compliance team, as required by our internal procedures. While we understand your frustration, please note that even with a moderate AML risk score, further checks may be necessary to ensure full regulatory compliance before any refund can be processed.
We know the waiting is difficult and apologize for the delay. We’re actively pushing for an update and will notify you as soon as new information becomes available. We truly appreciate your patience and understanding as we work toward a resolution.
We know the waiting is difficult and apologize for the delay. We’re actively pushing for an update and will notify you as soon as new information becomes available. We truly appreciate your patience and understanding as we work toward a resolution.
CommentRemove
| Brian M | |
193.56.116.* | June 16, 2025 18:52 |
Had an issue as I believe i sent it from a contract exchange. They manually corrected it. It was super quick too.
| ChangeNow admin | June 19, 2025 00:37 |
Hello Brian M,
Thanks for sharing that. We’re glad to hear your past experience was resolved quickly!
If you ever need assistance again, don’t hesitate to reach out at [email protected] — we're always happy to help!
Thanks for sharing that. We’re glad to hear your past experience was resolved quickly!
If you ever need assistance again, don’t hesitate to reach out at [email protected] — we're always happy to help!
CommentRemove
| George | |
94.205.199.* | June 8, 2025 17:10 |
Mention of a third-party resource was removed by monitor's administration
According to the information available, the exchanger has no financial obligations to this user
Dear ChangeNOW Support Team,
On June 2, 2025, I initiated a Monero-to-Solana exchange via your platform. The transaction did not process successfully. After following up, I was informed that a problem was found and was being investigated.
However, I was very surprised and concerned when your team requested the private key of my Monero wallet as proof of the transaction. I must respectfully state that this is an inappropriate and highly unsafe request.
The private key grants full access to all my Monero funds and sharing it would expose my entire wallet to theft. No legitimate service should ever ask for a private key under any circumstances.
As I’ve already explained — and as confirmed by the official Monero documentation — proving a transaction on the Monero network does not require the wallet’s private key. The proper and secure way to verify a Monero transaction is by using:
• The Transaction ID (TxID)
• The Transaction Private Key (tx key)
• The recipient address
With these, you can cryptographically verify that a payment was sent to your address using standard tools like check_tx_key from the Monero wallet CLI.
I have already provided the correct information and referenced Monero’s official documentation to support this. Yet, your team continues to insist on obtaining my full private key, which raises serious questions about either:
1. A lack of basic knowledge about how Monero works, or
2. An intentional attempt to create an obstacle to avoid acknowledging or processing my transaction.
I ask that this issue be escalated to a senior technical specialist or security officer who understands how Monero functions and can conduct a proper verification.
I expect a timely resolution and a response based on technical correctness and industry-standard security practices.
Thank you.
To clarify again: Monero does not require the wallet private key to prove a transaction was made. For your reference, here is the official documentation from the Monero project that clearly explains how to prove a payment using the transaction ID, transaction private key, and the recipient address — without compromising wallet security:
***
This is the correct and secure method supported by the Monero protocol for verifying payments in the case of a dispute. I kindly ask that you escalate this case to someone with technical expertise in Monero if further clarification is needed.
I look forward to a resolution based on this standard verification process.
On June 2, 2025, I initiated a Monero-to-Solana exchange via your platform. The transaction did not process successfully. After following up, I was informed that a problem was found and was being investigated.
However, I was very surprised and concerned when your team requested the private key of my Monero wallet as proof of the transaction. I must respectfully state that this is an inappropriate and highly unsafe request.
The private key grants full access to all my Monero funds and sharing it would expose my entire wallet to theft. No legitimate service should ever ask for a private key under any circumstances.
As I’ve already explained — and as confirmed by the official Monero documentation — proving a transaction on the Monero network does not require the wallet’s private key. The proper and secure way to verify a Monero transaction is by using:
• The Transaction ID (TxID)
• The Transaction Private Key (tx key)
• The recipient address
With these, you can cryptographically verify that a payment was sent to your address using standard tools like check_tx_key from the Monero wallet CLI.
I have already provided the correct information and referenced Monero’s official documentation to support this. Yet, your team continues to insist on obtaining my full private key, which raises serious questions about either:
1. A lack of basic knowledge about how Monero works, or
2. An intentional attempt to create an obstacle to avoid acknowledging or processing my transaction.
I ask that this issue be escalated to a senior technical specialist or security officer who understands how Monero functions and can conduct a proper verification.
I expect a timely resolution and a response based on technical correctness and industry-standard security practices.
Thank you.
To clarify again: Monero does not require the wallet private key to prove a transaction was made. For your reference, here is the official documentation from the Monero project that clearly explains how to prove a payment using the transaction ID, transaction private key, and the recipient address — without compromising wallet security:
***
This is the correct and secure method supported by the Monero protocol for verifying payments in the case of a dispute. I kindly ask that you escalate this case to someone with technical expertise in Monero if further clarification is needed.
I look forward to a resolution based on this standard verification process.
| ChangeNow admin | June 8, 2025 18:15 |
Hello George, thank you for your feedback and for bringing this matter to our attention.
We will review your case and get back to you as soon as possible.
Thank you for your patience and understanding as we work to address this.
We will review your case and get back to you as soon as possible.
Thank you for your patience and understanding as we work to address this.
| ChangeNow admin | June 14, 2025 17:07 |
George, according to the information received from our team, the refund has been successfully completed. Hash: https://localmonero.co/blocks/tx/9f35f732d205f4ff285f3edc52644a3b19055f2262c512e74821923c2f96417c
| BestChange admin | June 14, 2025 17:20 |
Hello George,
We kindly ask you to confirm the receipt of funds from the administration of the exchanger.
Sincerely, administration of the BestChange exchanger monitor.
We kindly ask you to confirm the receipt of funds from the administration of the exchanger.
Sincerely, administration of the BestChange exchanger monitor.
Claim solved
CommentRemove
| Vlad | |
51.158.252.* | June 13, 2025 11:19 |
I accidentally sent funds to an unsupported network, but customer support quickly resolved the issue and returned my money. Very grateful for the help! Will definitely use again.
| ChangeNow admin | June 15, 2025 02:32 |
Hello Vlad,
We’re really happy to hear that our support team could help recover your funds — it's always our priority to make things right when issues arise ? Thanks for the kind words and for trusting us again!
We’re really happy to hear that our support team could help recover your funds — it's always our priority to make things right when issues arise ? Thanks for the kind words and for trusting us again!
CommentRemove
| Faris |  |
46.34.240.* | April 30, 2025 21:38 |
Personal data was removed by the monitor's administration
The AML case arose due to high-risk markers in the assets that the user had sent
The claim's status has been changed to neutral by the monitor's administration
Hey,
Let me lay this out clearly because this situation is out of control.
This platform has blocked my funds for several days now. They claimed I needed to do KYC for crypto that’s been in my wallet since 2021. There’s nothing suspicious about it, and I already explained everything in full detail in the KYC process. You confirmed that you received the documents and that I passed KYC. Everything is fully traceable on the blockchain, and there’s absolutely no reason this should still be under “investigation.”
Let’s talk about how you’re handling this. It goes directly against your own rules:
Your terms say that if someone refuses KYC, funds are returned within 24 hours.
KYC is valid for only 3 days, and the customer can cancel and request a refund during that time.
Nowhere does it say you can hold someone’s funds indefinitely after KYC is completed and the source of funds is explained.
Instead, support is interfering with your own stated policies, making up delays, and claiming there's some sort of investigation — without giving any clear details or timeline. This isn’t compliance, it’s stalling.
Honestly, it feels like you're just freezing funds when you feel like it, ignoring your own terms. I've seen the same pattern in reviews on Trustpilot — people saying they never got their money back, even after years. That’s not a coincidence, that’s a red flag.
Look — I’m not interested in drama or wasting time. I just want my money back, and if that happens, I’ll move on. But if you keep dragging this out, I’m fully prepared to take legal action and make this situation public. I have all your company info, addresses, and documentation — and I won’t hesitate to use it if you keep stalling.
The funds are mine, they’ve been mine since 2021, and I’ve done everything you've asked. It's time to stop delaying and return them.
My ticket number: ***.
Let me lay this out clearly because this situation is out of control.
This platform has blocked my funds for several days now. They claimed I needed to do KYC for crypto that’s been in my wallet since 2021. There’s nothing suspicious about it, and I already explained everything in full detail in the KYC process. You confirmed that you received the documents and that I passed KYC. Everything is fully traceable on the blockchain, and there’s absolutely no reason this should still be under “investigation.”
Let’s talk about how you’re handling this. It goes directly against your own rules:
Your terms say that if someone refuses KYC, funds are returned within 24 hours.
KYC is valid for only 3 days, and the customer can cancel and request a refund during that time.
Nowhere does it say you can hold someone’s funds indefinitely after KYC is completed and the source of funds is explained.
Instead, support is interfering with your own stated policies, making up delays, and claiming there's some sort of investigation — without giving any clear details or timeline. This isn’t compliance, it’s stalling.
Honestly, it feels like you're just freezing funds when you feel like it, ignoring your own terms. I've seen the same pattern in reviews on Trustpilot — people saying they never got their money back, even after years. That’s not a coincidence, that’s a red flag.
Look — I’m not interested in drama or wasting time. I just want my money back, and if that happens, I’ll move on. But if you keep dragging this out, I’m fully prepared to take legal action and make this situation public. I have all your company info, addresses, and documentation — and I won’t hesitate to use it if you keep stalling.
The funds are mine, they’ve been mine since 2021, and I’ve done everything you've asked. It's time to stop delaying and return them.
My ticket number: ***.
| ChangeNow admin | April 30, 2025 22:27 |
Hello Faris, we would like to clarify that in such cases, we are obliged to conduct a thorough investigation before any options with the exchange. User verification is essential in this case, as outlined in our terms of service paragraph 3.4 https://changenow.io/terms-of-useWe kindly ask you to check the full paragraph 3.8.2.:
The verification time window is 3 days, and the User can refuse to pass the procedure; in that case, the User will be provided with a refund.
In limited cases (if the transaction is suspected of being connected to illegal activities) we reserve the right to freeze your exchange transaction for any period of time necessary to complete the investigation and AML/KYC procedure.
We will inform you in the current ticket as soon as we get an update.
We appreciate your understanding and cooperation.
The verification time window is 3 days, and the User can refuse to pass the procedure; in that case, the User will be provided with a refund.
In limited cases (if the transaction is suspected of being connected to illegal activities) we reserve the right to freeze your exchange transaction for any period of time necessary to complete the investigation and AML/KYC procedure.
We will inform you in the current ticket as soon as we get an update.
We appreciate your understanding and cooperation.
| Faris | April 30, 2025 22:32 |
You’re referring to your Terms of Service and AML policy, but what you’re ignoring is that I already passed your KYC process and submitted a full, detailed explanation of my funds — which are fully traceable on-chain and have been in my possession since 2021. There’s nothing suspicious or illegal here, and you haven’t provided any actual reason for the ongoing delay.
Your own terms (section 3.4 and 3.8.2) say users can decline KYC and request a refund within 3 days. I didn’t decline. I complied — fully — and passed. So why is my transaction still frozen?
You claim you “reserve the right to freeze a transaction for any time necessary,” but there’s no transparency, no communication on progress, and no time frame — which is unacceptable, especially after KYC approval. Simply saying “investigation” without evidence or updates isn’t compliance, it’s stalling.
The funds belong to me, I’ve fulfilled all of your requirements, and at this point, it looks like you’re stretching internal processes beyond what your terms allow.
Please release my funds or provide a detailed legal explanation for why you are still holding them. I’ve been patient and cooperative. Now I expect the same in return.
Your own terms (section 3.4 and 3.8.2) say users can decline KYC and request a refund within 3 days. I didn’t decline. I complied — fully — and passed. So why is my transaction still frozen?
You claim you “reserve the right to freeze a transaction for any time necessary,” but there’s no transparency, no communication on progress, and no time frame — which is unacceptable, especially after KYC approval. Simply saying “investigation” without evidence or updates isn’t compliance, it’s stalling.
The funds belong to me, I’ve fulfilled all of your requirements, and at this point, it looks like you’re stretching internal processes beyond what your terms allow.
Please release my funds or provide a detailed legal explanation for why you are still holding them. I’ve been patient and cooperative. Now I expect the same in return.
| ChangeNow admin | April 30, 2025 22:59 |
Faris, we are carefully examining all the information you provided us on the issue. This case was escalated internally to our superior for a more thorough analysis to avoid a false verdict. Let us assure you that we are treating the matter as a priority. Apologies for the delay and any inconvenience caused.
| Faris | May 1, 2025 10:13 |
You're repeating the same generic message I’ve now seen in dozens of other Trustpilot reviews—promising internal escalation and priority handling, yet never delivering a resolution. Many users have reported that their cases have been “under investigation” for months or even years, without outcome. I’m seeing the same script being sent to me now, and it’s unacceptable.
In my case, I passed KYC, submitted a full source-of-funds explanation, and everything is verifiable on-chain. There is no ambiguity or missing information. You’ve had everything you need to process this for weeks. There is no valid reason for a delay at this point.
Let’s be clear:
Stalling is not compliance.
Lack of transparency is not security.
And repeating scripted replies does not equal progress.
I am not going to wait weeks or months like many others you’ve ignored. I’m keeping track of all communication and will escalate legally and publicly if this continues.
You have one simple task: release my funds or provide a real, specific, and legally valid reason for holding them. No more automated messages. No more vague statements.
In my case, I passed KYC, submitted a full source-of-funds explanation, and everything is verifiable on-chain. There is no ambiguity or missing information. You’ve had everything you need to process this for weeks. There is no valid reason for a delay at this point.
Let’s be clear:
Stalling is not compliance.
Lack of transparency is not security.
And repeating scripted replies does not equal progress.
I am not going to wait weeks or months like many others you’ve ignored. I’m keeping track of all communication and will escalate legally and publicly if this continues.
You have one simple task: release my funds or provide a real, specific, and legally valid reason for holding them. No more automated messages. No more vague statements.
| Faris | May 1, 2025 10:16 |
Can the BestChange admin please shut this company down. This is not a reputable exchange and they have withheld my money and stolen it from me for weeks. Without a good reason.
| ChangeNow admin | May 1, 2025 11:08 |
Faris, due to the specificity of your exchange (in particular, as it was flagged by an automated risk management system), we have to perform a thorough check of the transaction. We will follow our guides and get back to you as soon as we can. Please be sure that we are doing our best to save your time.
| Faris | May 1, 2025 12:01 |
Let’s be very clear — I’m not here to wait while you “perform thorough checks” indefinitely.
You’ve already confirmed that:
• I passed KYC,
• I submitted a full source-of-funds explanation,
• The transaction is fully traceable on-chain,
• There has been no evidence provided of any actual violation.
You keep changing the wording of the same scripted reply — “flagged by automated risk management,” “escalated internally,” “under investigation,” “being reviewed by a superior.” It’s the same playbook dozens of others have received on Trustpilot, many of whom never saw a resolution.
You’ve had more than enough time to perform whatever checks you need. What you’re doing now is not “risk management” — it’s deliberate stalling.
You cannot advertise as a non-custodial platform and then freeze client funds for weeks with zero transparency. If this was flagged by automation, then human review should have already resolved it — unless your intent is to never resolve it at all.
You’ve already confirmed that:
• I passed KYC,
• I submitted a full source-of-funds explanation,
• The transaction is fully traceable on-chain,
• There has been no evidence provided of any actual violation.
You keep changing the wording of the same scripted reply — “flagged by automated risk management,” “escalated internally,” “under investigation,” “being reviewed by a superior.” It’s the same playbook dozens of others have received on Trustpilot, many of whom never saw a resolution.
You’ve had more than enough time to perform whatever checks you need. What you’re doing now is not “risk management” — it’s deliberate stalling.
You cannot advertise as a non-custodial platform and then freeze client funds for weeks with zero transparency. If this was flagged by automation, then human review should have already resolved it — unless your intent is to never resolve it at all.
| ChangeNow admin | May 1, 2025 13:56 |
Faris, we understand that the wait is frustrating. We assure you that our team is indeed still reviewing the case, but it takes time to perform all the checks that are required. We have already informed our Compliance team to expedite this case if possible. They will try to get back to you with a response in a ticket as soon as there is new information on your case.
| ChangeNow admin | June 5, 2025 10:11 |
Faris, hello. As stated in our Terms of Use (Section 3.8.2), the verification period is 3 days, after which users may decline and request a refund. However, in specific cases involving suspected illegal activity, we reserve the right to freeze a transaction for as long as needed to complete AML/KYC checks.
We understand your concerns and assure you that your case is being handled in line with internal policies and regulatory obligations. Our legal entity is publicly disclosed, and we are fully open to cooperating with law enforcement if a formal request is submitted.
You are of course entitled to seek legal advice, and we remain committed to responding to any inquiries from the appropriate authorities.
Thank you.
We understand your concerns and assure you that your case is being handled in line with internal policies and regulatory obligations. Our legal entity is publicly disclosed, and we are fully open to cooperating with law enforcement if a formal request is submitted.
You are of course entitled to seek legal advice, and we remain committed to responding to any inquiries from the appropriate authorities.
Thank you.
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| Zharin | |
45.85.251.* | June 1, 2025 23:22 |
Always had good experiences with changenow. Recently i had a confusing case, where i had accidentally sent USDC (SOL) to a Solana-only address, which took quite a while to figure out a solution for. But Tim, the customer care worker, worked TOGETHER with me, as we both were working off each others findings to find a solution and it worked in the end.
Super professional website, and the support is to die for.
Love you Tim!
Big 5 stars from zharin.
Super professional website, and the support is to die for.
Love you Tim!
Big 5 stars from zharin.
| ChangeNow admin | June 1, 2025 23:31 |
Hello Zharin, thank you for sharing your experience with us! We're thrilled to hear that our team was able to assist you effectively during your recent challenge. Collaboration is key in resolving issues, and we're glad that our team was able to work closely with you to find a solution. Your kind words about our platform and support team mean a lot to us.
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| Jelvis |  |
190.93.96.* | May 25, 2025 10:14 |
A couple ow weeks ago I was attemting to buy some PLS thru the piteas dapp, I inputed a trade for 0.15 eth for PLS tokens, while in the process my computer crashed. A couple days later I got it back running and noticed the swap only sent my eth out of wallet with no returning PLS tokens. I am attempting to either complete the trade or recover my eth. Here is some research I did but I am in no way able to understand whats happened and who has the eth., etc. Can you try to decifer the events and how to proceed?
Problem solved in minutes
I simply filled out the online ticket system, and they responded within the hour ( others can take days ) and from the docs and screenshots I sent they had a solution and executed it swiftly. The support team Eyvi, August and Adam were all very helpful and kind.
Problem solved in minutes
I simply filled out the online ticket system, and they responded within the hour ( others can take days ) and from the docs and screenshots I sent they had a solution and executed it swiftly. The support team Eyvi, August and Adam were all very helpful and kind.
| Jelvis | May 25, 2025 10:17 |
Just to say in these kind of situations it gives me great joy there are still honest and helpful people out there like the Change Now support team Eyvi, August and Adam.
| ChangeNow admin | August 27, 2025 15:40 |
Hello Jelvis,
We’re really glad to hear that our support team could help you resolve the issue quickly! Eyvi, August, and Adam will be happy to know their efforts made a difference.
Thank you for sharing your experience, and we’re always here to assist if you need anything in the future!
We’re really glad to hear that our support team could help you resolve the issue quickly! Eyvi, August, and Adam will be happy to know their efforts made a difference.
Thank you for sharing your experience, and we’re always here to assist if you need anything in the future!
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| Oksana |  |
135.181.53.* | May 4, 2025 09:53 |
Personal data was removed by the monitor's administration
The claim's status has been changed to neutral by the monitor's administration
Hello,
A few years ago, I used Atomic Wallet to perform a swap: 1 ETH 1650 USDT (on TRON network). However, I never received the USDT. At the time, I had many transactions on my wallet, and unfortunately, I forgot about this swap.
Recently, I checked my wallet and noticed that the swap transaction is still marked as "pending" or not completed. I contacted Atomic Wallet support, and they informed me that the transaction was handled on the ChangeNOW side. They also asked me to complete KYC verification, which I have now successfully passed.
I kindly request your assistance in resolving this issue and retrieving the funds that have been stuck for over 3 years due to what appears to be an unresolved error in the swap process.
Order id in Atomic Wallet: ***
Thank you in advance for your help.
A few years ago, I used Atomic Wallet to perform a swap: 1 ETH 1650 USDT (on TRON network). However, I never received the USDT. At the time, I had many transactions on my wallet, and unfortunately, I forgot about this swap.
Recently, I checked my wallet and noticed that the swap transaction is still marked as "pending" or not completed. I contacted Atomic Wallet support, and they informed me that the transaction was handled on the ChangeNOW side. They also asked me to complete KYC verification, which I have now successfully passed.
I kindly request your assistance in resolving this issue and retrieving the funds that have been stuck for over 3 years due to what appears to be an unresolved error in the swap process.
Order id in Atomic Wallet: ***
Thank you in advance for your help.
| ChangeNow admin | May 4, 2025 10:23 |
Hello Oksana,
In a limited number of cases, we have to invoke KYC as a measure.
This validates the complete legality of the transaction and ensures compliance with regulatory standards. Check more here: https://changenow.io/terms-of-use
This is how we combat fraud and illegal activities. It is important so we can keep the crypto space secure, together with the community, and we take this responsibility very seriously.
Due to the specificity of your exchange (in particular, as it was flagged by an automated risk management system), we have to perform a thorough check of the transaction. We will follow our guides and get back to you as soon as we can. Please be sure that we are doing our best to save your time.
In a limited number of cases, we have to invoke KYC as a measure.
This validates the complete legality of the transaction and ensures compliance with regulatory standards. Check more here: https://changenow.io/terms-of-use
This is how we combat fraud and illegal activities. It is important so we can keep the crypto space secure, together with the community, and we take this responsibility very seriously.
Due to the specificity of your exchange (in particular, as it was flagged by an automated risk management system), we have to perform a thorough check of the transaction. We will follow our guides and get back to you as soon as we can. Please be sure that we are doing our best to save your time.
| Oksana | May 4, 2025 11:41 |
Thank you for your response and for clarifying the reason behind the KYC process.
I fully understand the importance of regulatory compliance and appreciate your efforts to maintain a secure crypto environment. As requested, I have successfully completed the KYC verification process.
Given that this transaction has been pending for over three years, I kindly ask for your continued support in resolving it as soon as possible.
I fully understand the importance of regulatory compliance and appreciate your efforts to maintain a secure crypto environment. As requested, I have successfully completed the KYC verification process.
Given that this transaction has been pending for over three years, I kindly ask for your continued support in resolving it as soon as possible.
| ChangeNow admin | May 4, 2025 17:41 |
Oksana, at the moment, our team is reviewing the necessary information. We will try to get back to you with an update as soon as possible.
| BestChange admin | May 7, 2025 08:09 |
Hello,
By submitting an application, you agreed to the exchange office regulations.
Verification is one of the effective means of combating fraudsters and is necessary to protect honest users.
According to the information security rules, you must provide the exchange office with the requested data and wait for the verification to be completed.
Unfortunately, we are forced to transfer the claim to a neutral status with the possibility of commenting.
Sincerely, administration of the BestChange exchanger monitor.
By submitting an application, you agreed to the exchange office regulations.
Verification is one of the effective means of combating fraudsters and is necessary to protect honest users.
According to the information security rules, you must provide the exchange office with the requested data and wait for the verification to be completed.
Unfortunately, we are forced to transfer the claim to a neutral status with the possibility of commenting.
Sincerely, administration of the BestChange exchanger monitor.
| Oksana | May 7, 2025 11:26 |
Dear BestChange Administration,
Thank you for your message.
I would like to clarify that I completed the full verification process, including verification through Sumsub, on April 26. I was told I would receive a response within 7 days, but I have not heard back since then.
Additionally, I do not understand why my comment or claim has been moved to a neutral status when the problem has not been resolved and my funds remain frozen for over 3 years. This action feels premature and dismissive of the seriousness of the situation.
I respectfully request a clear explanation for this status change and a prompt update on the resolution of my claim.
Thank you for your message.
I would like to clarify that I completed the full verification process, including verification through Sumsub, on April 26. I was told I would receive a response within 7 days, but I have not heard back since then.
Additionally, I do not understand why my comment or claim has been moved to a neutral status when the problem has not been resolved and my funds remain frozen for over 3 years. This action feels premature and dismissive of the seriousness of the situation.
I respectfully request a clear explanation for this status change and a prompt update on the resolution of my claim.
| Oksana | May 13, 2025 09:19 |
It has now been several weeks since I completed the KYC verification process, yet I have not received any update regarding my unresolved swap transaction (1 ETH 1650 USDT) that has been pending for over three years.
I was informed that a response would be provided within 7 business days after verification, but this timeframe has long passed. If your team is unable to resolve such a basic issue involving $1,500 in a reasonable period—despite your platform handling transactions exponentially larger in volume—it raises serious concerns about accountability and transparency.
If this is going to turn into a months-long process, I would appreciate your honesty now rather than being left in the dark week after week. The lack of communication is both frustrating and unprofessional, especially considering the amount of time this issue has been pending and the fact that I have complied fully with all your requests.
I am once again requesting a clear, actionable update. I hope this can be resolved without further unnecessary delay.
I was informed that a response would be provided within 7 business days after verification, but this timeframe has long passed. If your team is unable to resolve such a basic issue involving $1,500 in a reasonable period—despite your platform handling transactions exponentially larger in volume—it raises serious concerns about accountability and transparency.
If this is going to turn into a months-long process, I would appreciate your honesty now rather than being left in the dark week after week. The lack of communication is both frustrating and unprofessional, especially considering the amount of time this issue has been pending and the fact that I have complied fully with all your requests.
I am once again requesting a clear, actionable update. I hope this can be resolved without further unnecessary delay.
| ChangeNow admin | May 13, 2025 12:32 |
Oksana, thank you for reaching out! All updates will be provided to you in your support ticket. We appreciate your patience!
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| Peyman nassiry | |
51.81.84.* | May 1, 2025 14:41 |
I always work with this exchange, today everything was fast and great as always.
| ChangeNow admin | August 27, 2025 15:42 |
Hello Peyman nassiry,
We’re thrilled to hear that your exchange went smoothly! It’s always a pleasure to have loyal users like you, and we’re looking forward to making your next swaps just as fast and easy.
We’re thrilled to hear that your exchange went smoothly! It’s always a pleasure to have loyal users like you, and we’re looking forward to making your next swaps just as fast and easy.
CommentRemove
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