WMChanger exchanger

Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.

Hello Bruno, Hello, yes, we are waiting for feedback from BestChange in order to issue a refund.

Hello. Still waiting the Bestchange administration answer for money refund, claim not solved yet.

Bruno, you need to write to them, not leave a review

Hello again. I've been waiting for my exchange to be resolved for a month now. 5 days ago the exchanger told me that we should contact Bestchange. So here we are, nothing has changed. The tech support of the exchanger doesn't provide any information until I message them again asking about my money.

I specifically didn't want to ruin the reputation of the exchanger and waited a few weeks before writing a claim. I am waiting for my money to be refunded to resolve the claim.

Bruno, you need to go through verification, contact the support service on our website

Please don't mention claim as solved. Its NOT solved. I will renew it everytime until i will recieve my money back. You didn't message me about any updates and now ask about new verification...

Bruno, You will not be refunded until you are verified

Hello. KYC was provided even they ignored my messages.. I need to repeat my messages twice everytime.

Waiting for reply here, if i'm not renew this complaint, they will not answer me.

Bruno, did you send us all the info you were asked for in the chat room on the site?

Yes, all information are sent:

1. Live videos that proof my transfers
2. Many screenshots from bank, apps, support chats etc..
3. Bank statements that shows the transfer were complete
4. Kyc (passport and selfie with my documents)
5. Another bank account details for refund my money

and i still waiting your reply.... Stop mark this claim as "solved", it's not. I still don't recieve my money after more than a 2 months....

Bruno, If you have provided the verification we requested, just wait, our colleagues have already forwarded the information to the bank to make a refund to you.

1 week from the last comment. You told me you already did a refund but i still NOT recieve my money back. You also didn't provide me any proof for refund transaction. The claim will continue be open until i will see my money on my bank account.

Claim renewed.

Bruno, You can renew your claim as many times as you want; it will not affect your refund in any way.
We said that we wrote to the bank and provided them with the information. Please contact our support service on our website, we need some more information from you.

I contact your support and they didn't reply me about anything new. Still waiting responce... Money still not arrived.

Bruno, your case is still being processed by the bank. We’ll update you once we have confirmation.

Hello again. You tell me that you did refund 1 month ago and i still not recieved my money. What kind of transfer it is that it's processing 1 month? If you have any problem with your bank, sorry, but it's not my problem. I just waiting my money for the 3 months...

And until your transfer is complete please not mention this claim as "solved", it's not.

Bruno, If you want a faster refund, stay in touch with our support service at all times, because each time there is different information about your application, you had to provide a screenshot from your bank again. Did you provide it?
A review won't help you here.

What the ***?

I contacted your support 4 times from 1 September and ask them any news. They did NOT provide me any information, IGNORE me and i still waiting reply. NO answer. They no ask me for anything else, just told to wait...

I will control this claim every hour and will renew until i will recieve my money back. I'm so tired... More than 3 months...

Bestchange admin, please control it. I have proofs that they ignore me from 1 September in their "support" service. They are sent money from bank 4 weeks ago and it's still not proceed (ha-ha-ha). What kind of transfer it is?

Bruno, When and where do you write? Do you write during working hours at the exchange office? Because my colleagues say they haven't received any messages from you!

I have proofs of ignoring my message in your online support chat, YOUR supports just send me messages and told me: "wait wait wait". Can provide screenshots anywhere.

Bruno, You wrote today, and we forwarded the information to the bank.

I repeated my messages at that day. But before that my messages was ignored (you can check the chat by yourself).

Also again i gave you 4 days without bad comment here and nothing happened. Still no money on my bank account. It's really sh*t...

No mark claim as solved.

Bruno, We are very sorry that the situation has not yet been resolved, but we assure you that we are doing everything in our power.

Still nothing. I need my money!

Bruno, We cannot influence banks

Your bank sending money to me for more than a month. It's look like ***.

No one bank in the world don't do transfers in this time... Is it SWIFT? SEPA? What is it? You even didn't provide me any proof of transfer return.

4 months and still don't get my money... Where is Bestchange admins?

Bruno, The support service said that the money had already been refunded.

Hello,

Dear user, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.

Sincerely, administration of the BestChange exchanger monitor.

Hello, no. I still have a zero balance. Can provide real time proof, video or anything else.

Bruno, Please provide evidence to customer support. There is no need to resubmit your claim each time. We have already informed you that this does not help resolve the situation.

Hello, no need to mark claim as "solved" when it is NOT solved. You will have a red button until i will recieve my money back.

WM Exchange is ***.

Stolen my 4000 usd, no refund within 5 months. Support continue to ignoring my messages.

Bruno, We have forwarded the information you provided to us and submitted a request to the bank.

Claim not solved. I don't have my money.

Bruno, Provide video evidence in the chat that the funds have not been returned to you, and we will provide the same video from our account.

Like i told you before, your support IGNORING ME. I'm tired of you. 5 months ***

Bruno, Our support is always available!

WMChanger exchanger is ***. Was banned at their support. Site is not working.

Ready to provide all proofs including chat history to any Bestchange admins. No ever will contact with
WMChanger ***.

Bruno, Please explain why you are conducting DOS attacks on our website.

I don't know what are you talking about. Yesterday, I politely asked your support service to provide video confirmation of your transfer. I was told that the video had been sent by email, but the email was unavailable due to a temporary issue. Your support service refused to provide me with video confirmation in our chat, where we had been communicating for 5 months and BLOCKED me.

A week ago, I informed your support team that Quppy Bank was blocked by Wise (my bank) and the transaction was not completed. I will no longer try to prove my case in vain. It is your responsibility to deal with Quppy and find out where the ˆ4,000 is, because this is a shady company.

As soon as you check and verify personally that the money has NOT reached me, tell your support manager to contact me on Telegram (he has my contact details), and I will send you a crypto wallet for the refund. Then we can end this.

Bruno, You all know very well

I don't know what you thinking, but i will repeat my message:

A week ago, I informed your support team that Quppy Bank was blocked by Wise (my bank) and the transaction was not completed. I will no longer try to prove my case in vain. It is your responsibility to deal with Quppy and find out where the 4,000 is, because this is a shady company.

As soon as you check and verify personally that the money has NOT reached me, tell your support manager to contact me on Telegram (he has my contact details), and I will send you a crypto wallet for the refund. Then we can end this claim.

Bruno, There is no dialogue with terrorists.
You put an end to it by launching a DOS attack on us. We provided you with a video from our account, but you did not provide a video! The dialogue is over.

I am not involved in any attacks on anyone. But such comments confirm once again that you do not intend to resolve my issue, just as you have not done so for the past five months. My issue remains unresolved, and they have not sent me any video personally. I am ready to provide proof that the funds did not reach my account to any Bestchange administrator. Talking to the exchange's technical support is pointless, and they have blocked the chat.

WMChanger admin, I am sorry that you have made this decision. As I wrote to you personally, I have considerable influence in the crypto industry and remember your service from the *** forum. Once again, I am sorry that you have made this decision.

Hello,

According to the information provided by the exchanger, the bank has returned the funds you sent to the sender’s account details. At this time, the exchange service has confirmation that the funds have not been received on their side.

Please provide the service with video evidence demonstrating that the funds were not returned to the sender’s account balance. Until such evidence is provided, we kindly ask you to refrain from reopening the claim. Otherwise, we will have to change the claim status to neutral with the option to leave comments.

We appreciate your understanding.

Sincerely, administration of the BestChange exchanger monitor.

Hello. WMChanger blocked me in Telegram support and their site is not available for communication. So i'm ready to provide proofs including video to any Bestchange admins, as WMChanger is not available for communication.

Bruno, you may contact the exchanger at support@wmchanger.net
We are compelled to repeat our request not to reopen the claim until the exchanger has verified the information provided from your side.

Sincerely, administration of the BestChange exchanger monitor.