Baltex exchanger

Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.

I was meant to write USDT instead of LTC.

Hello Nikoloz,

We understand your concern. However, the transaction has been flagged for an AML compliance review, and we are required to verify the source of the funds before we can proceed.

The liveness check and transaction screenshot confirm your identity and the transaction details, but they do not establish the origin of the funds. Since you stated that the funds were received as a private loan, we asked for supporting documentation or other evidence confirming that loan.

This is not an attempt to change the requirements or withhold your funds. The requested Source of Funds information is necessary to complete the review and determine the next steps, including whether a refund can be processed.

It's 3rd day. Still no answer.

Why isn't the money getting returned then? Why is it that you've been holding the funds hostage? In that instance, the refund should've came.

Right now, on Telegram you are leaving me on seen. The only way I can communicate with you is though this website. What is happening now? When will I have my money back?

I sent them this message a day ago:
You are continiously moving the goalposts. First, you required a liveness check. I completed it. Then you required a transfer screenshot. I provided it. Now you are demanding private documentation regarding personal loans between individuals. I formally refuse to provide any further personal information, third-party chat logs, or private agreements. Because I am explicitly refusing this escalated verification level, you have no legal right to retain my property. I demand that you cancel this transaction entirely and refund my original USDT erc20 deposit to my sending address immediately.

Now they sent me a message:
Nothing so far. We are awaiting Source Of Funds from you.

Does this, at any point, seem legit?

Hello Nikoloz,

We understand that the situation is frustrating, and we apologize that the review is taking longer than expected.

At the moment, your case remains under review by the responsible department. However, the information provided so far is not sufficient to complete the compliance review, as the transaction requires additional clarification regarding the source of the funds.

We also understand that you do not wish to provide any additional personal documents or information. Your refusal has been forwarded to the responsible department for further review.

Until the review is completed and a final decision is made, we cannot proceed with either the exchange or the refund.

If you are able to provide any document or supporting evidence that can confirm the source of funds, please send it to us so it can be reviewed by the responsible department.

As soon as we receive a confirmed update, we will inform you here.

Thank you for your patience.

I have sent additional detailed information, to your corresponding customer support destination. Are there any updates?

Because you just read the messages there.

Any updates? The support are being silent.

Nikoloz, Hello,

Thank you for the update.

We have reviewed the additional information you provided to our support team. Unfortunately, the information submitted so far is still not sufficient to complete the compliance review.

As previously mentioned, a transaction screenshot alone does not confirm the source of funds. To proceed with the review, we still need supporting Source of Funds information. This may include screenshots of correspondence regarding the loan or a detailed explanation of the loan, including its purpose, the parties involved, relevant transaction hashes, wallet addresses, dates, and amounts.

Without this information, we will not be able to continue the investigation. As a result, we cannot proceed with either the exchange or the refund at this stage.

Thank you for your understanding.

Sent pictures of private conversations to their support.

Nikoloz,

Thank you for providing the information.

Unfortunately, the submitted screenshot cannot be accepted as sufficient proof of the source of funds. For Source of Funds verification, the supporting documentation must clearly confirm how the funds were acquired and should relate to the period when the funds were received.

If you have any other documents or supporting evidence that can confirm the source of funds, please provide them for review.

Thank you for your understanding.

Claim is not resolved untill you send the money back guys and please stop closing it. I provided everything that you asked for. You saw my personal chats. The sender is not willing to show a 3rd party exchange with questionable reputation his personal portfolio details as well as provide any bank statements as that would be interference in privacy.

Dear user, please provide the requested information in the required format. The funds have been blocked by the exchange due to high-risk indicators associated with the assets. Unblocking and return of the funds are possible upon submission of information regarding the source of funds. The claim has been moved to a neutral status because the delay in resolving the situation lies with the user.