WMChanger exchanger

Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.

Hello Aleksandr, Before creating your application, you agreed to the terms of the AML policy. Please provide the documents to resolve the situation faster!

I don’t mind providing the documents, as long as I understand who I’m sending them to and that this is entirely within the law. Please send me your company details or publish them on your website, as required by Latvian legislation (this isn’t even a website-specific requirement), or refund my payment.
Exchanging company details is normal practice. I couldn’t find your information, yet you are requesting mine. I would like to know who I am sending my documents to and be confident that they will be handled properly.

Hello,

Unfortunately, according to the AML analysis performed, the cryptocurrency you sent is High Risk or associated with illegitimate sources

In this case, according to the information security rules, the international AML/KYC policy https://www.bestchange.com/faq.html#frozen-transaction and the exchange service regulations, additional verification is required to consider a refund. You agreed to the rules and the AML policy of the exchanger when creating the order.

The status of your complaint is changed to neutral with the capability of commenting.

Sincerely, administration of the BestChange exchanger monitor.

I will not provide personal data to a company that doesn’t disclose information about itself.

Hello Alex, Hello, your application has been blocked due to high risk. Before creating your application, you agreed to an AML check.

With regard to your communication stating that my transaction has been blocked due to alleged high risk and non-compliance with AML/KYC procedures, I hereby request an immediate clarification and completion of the information provided by you.

I explicitly emphasize the following:

Secure Data Transmission:
You have not yet provided a verified and secure channel for the transmission of the requested personal and sensitive documents. Without such a method, the transfer of my data would not comply with recognized data protection standards (e.g., GDPR and potentially applicable provisions of the EU AML Directive).

Missing AML/KYC Information from Your Side:
You have failed to provide concrete details regarding:

The name and registered office of the compliance officer or the verifying service provider

The legal basis for the data request

The processing, storage, and deletion of personal data

Applicable data protection regulations as well as your privacy policy

Notice of Legal Risks:
I would like to emphasize that blocking customer funds without presenting a clearly defined and legally compliant AML/KYC procedure may constitute the criminal offense of unlawful withholding of assets (Sec. 263 StGB or equivalent international regulations).
Furthermore, if statutory requirements are not met, I reserve the right to report this matter to the competent national and international financial supervisory authorities (e.g., BaFin, European Central Bank, Financial Conduct Authority).

I therefore expect the following without delay:

A clear instruction for the secure and encrypted submission of documents (e.g., via certified portals/services).

A complete explanation of the AML/KYC procedure, including legal grounds, responsible entities, and your data protection policy.

Without this information and validation, I will be forced, in order to protect my legal interests, to have this matter reviewed through legal channels.

Alex, Please note that until you provide all the information, the funds will not be released.

Thank you for your message.

Please be advised that I fully understand the need for proper compliance procedures. However, I cannot provide any further personal or financial information until you:

Provide a secure, encrypted channel for document submission,

Disclose the legal basis and purpose for collecting this information,

Identify the responsible compliance entity or officer, and

Confirm the data protection measures in place, in accordance with international standards (e.g., GDPR, EU AML directives).

Once these conditions are met and verified, I will be able to proceed accordingly.

Kind regards,

Alex, Please note that until you provide all the information, the funds will not be released.

Once these conditions are met and verified, I will be able to proceed accordingly.

Kind regards.

Dear Alex,

Unfortunately, based on the AML analysis performed, the cryptocurrency you sent has been identified as High Risk, including associations with Illegal Service. The results of the analysis can be provided to you via email upon request.

In this situation, according to information security requirements, international AML/KYC policies ( https://www.bestchange.com/faq.html#frozen-transaction ) and the regulations of the exchange service ( https://wmchanger.net/en/page/amlkyc ), additional verification is required in order to complete the exchange or consider a refund. You agreed to the exchanger’s rules and AML/KYC policy when creating the order.

The status of your complaint has been changed to neutral, with the ability to continue commenting.

Sincerely, administration of the BestChange exchanger monitor.

Dear BestChange Administration,

Thank you for your message.

However, I must express serious concerns regarding the handling of my transaction and the lack of transparency in your AML/KYC procedures. According to international compliance standards and legal requirements in the European Union (EU) and United Arab Emirates (UAE), financial service providers – including cryptocurrency exchange platforms and monitoring services such as yours – are obligated to handle user data and AML risk assessments in a fully transparent and lawful manner.

1. European Union (EU)

Under the EU’s 4th and 5th Anti-Money-Laundering Directives (Directive (EU) 2015/849 and Directive (EU) 2018/843), as well as under the General Data Protection Regulation (GDPR, Regulation (EU) 2016/679), you are obliged to:

Ensure that AML/KYC classifications are based on verified, objective criteria.

Provide affected users with detailed information about AML risk assessments when suspected funds are flagged.

Process user data lawfully, fairly, and transparently. Failure to provide such information may constitute a violation of both GDPR and AML requirements.

2. United Arab Emirates (UAE)

In accordance with UAE Federal Decree-Law No. 20 of 2018 on Anti-Money Laundering and Combatting the Financing of Terrorism (AML/CFT), as well as the Virtual Assets Regulatory Authority (VARA) framework in Dubai, entities must:

Monitor transactions for suspicious activity.

Apply proper due diligence and inform users of reasons for blocked or frozen transactions.

Ensure privacy and compliance with user rights upon request of AML/KYC clarification.

Despite citing AML/KYC policies, you have not provided any verifiable evidence or legal documentation concerning the alleged “High-Risk” status of my transaction or its supposed connection to an “Illegal Service.” This raises serious concerns, including:

Lack of transparency in AML procedures, contrary to EU and UAE regulations.

Potential violations of data protection rights, specifically the right to access and confirmation of processed personal data under the GDPR.

Possible facilitation of non-compliant exchange platforms, given the unclear regulatory status and due diligence applied to the service involved.

I therefore formally request that you:

Provide the full AML analysis report related to my transaction, including the exact assessment method and legal basis.

Confirm that the exchange service you referenced is fully compliant with AML regulations under EU and UAE law.

Provide your GDPR-compliant data processing policy as it relates to the case in question.

Should you fail to meet these compliance obligations, I will have no choice but to file a formal complaint with the relevant supervisory authorities, including:

The Financial Intelligence Units (FIUs) of the EU member states, and

The UAE regulators, including VARA and the Ministry of Economy’s AML/CFT oversight division.

I expect your cooperation and a prompt response in line with your legal obligations.

Sincerely,