ExBaza exchanger

I created and paid for an order on May 29 to exchange 5,000 USDT (TRC20) for 5,000 Wise USD. The exchange service claimed that their bank account had been blocked, and they did not make a single payment until June 5. Furthermore, they unilaterally reduced the amount of Wise USD I was entitled to receive from 5,000 to 4,957.

I requested a refund and submitted the refund request as instructed. They assured me that "we will issue you a full refund within 12 hours." However, I still had not received the refund by June 7, so I filed a Financial Claim on this platform.

In response to my claim, they made the following statements:

* "The issue is that due to the new regulations a lot of transfers fall under AML review."
* "We will process a refund with compensation for the time you have been waiting."
* "The owner of the Exchange service is aware of your case, if the payment won't go through by the morning, he will send the funds personally tomorrow."

Based on these assurances, I withdrew my complaint.

On June 9, they stated:

> "We are experiencing an issue with your Bybit account being locked. We have requested verification and expect the account to be unlocked within 12 hours, at which point we will transfer the funds to you, including compensation."

On June 10, they stated:

> "They should be unblocked today."

On June 12, they stated:

> "They promised to resolve the issue within 72 hours, but time and again they ask for additional documents, because the funds from our company came from a Russian wallet that was sanctioned just 4–5 days ago as part of the latest sanctions package."

As of today (June 19), I have still not received either the exchanged funds or a refund. Meanwhile, they continue to operate on this platform and attract new customers by offering highly attractive exchange rates.

Dispute / Review
Application ¹***
I sent 3985 USDT (Tether TRC20) for a withdrawal to Wise EUR (I was supposed to receive 3499.5951 EUR).
Before the transaction, support told me everything was fine and the payout would be completed within 5 hours. After I sent the funds, they changed the time to 12 hours. Later they started mentioning “high workload”.
More than 24 hours have passed since the status changed, but the money has not arrived. When I asked them to return the funds back to the same TRC20 address I sent from, instead of a refund they demanded that I send an official refund request from email to their mail.
I explained that I only have a temporary email for receiving messages, but they continue to stall and make excuses, clearly unwilling to return the money.
They reply very rarely, but not completely ignoring me.
I have all the proofs: screenshots of the entire conversation, status updates, and transaction confirmations.
I am honestly surprised that such an exchanger is still listed on BestChange. I have always exchanged here before without any problems. Unfortunately, there are *** everywhere.
I ask the BestChange administration to intervene and help resolve this situation with the return of my funds.
I expect a full refund of 3985 USDT.

On 01.07.2026 at 16:24 I created and fully paid an exchange order with ExBaza, sending 1708.251195 USDT (Tether TRC20). I was supposed to receive 1502.72978493 EUR into my Revolut account. The order status changed to "Order paid by user" and confirmation of payment was accepted the same day.

Several days have now passed and the funds have never arrived. I have not received the EUR I was owed, and I have not received any refund of my USDT either.

Every time I contact support I only get excuses and no concrete answers. On 03.07 they told me the request was "in the queue" and payment was expected within 48 hours. After the 48 hours passed with no payment, on 04.07 they said the "banking details have been frozen" and that they would send the funds "in the near future". Since then I have repeatedly asked for a specific date and time, or simply for my money to be returned, and I get no clear response at all. They reply very rarely and only with new excuses.

I have all the proof: the order confirmation showing the paid status, the full support conversation, and the transaction details.

At this point I have lost trust in this exchanger. I ask the BestChange administration to intervene and help resolve this situation. I expect either the completion of my payout of 1502.73 EUR as agreed, or a full refund of my 1708.251195 USDT to the same TRC20 address I sent from.

I requested a usdt to RUB SBP transfer at 15:57. They were silent until 22:00. 6 hours. I wrote to them asking when they will start. They started promising that they are about to start and are very busy. I waited until 00:00 for 8 hours, but the payments never started. They all promised to wait. According to their statements, they work around the clock. As of 04:00, 12 hours have passed and there is not a single payment. I strongly do not recommend this service.

I exchanged USDT for EUR via SEPA transfer through this service. The payment was completed more than 24 hours later, which is extremely slow for this type of transaction.

On top of that, the payment reference/description was different from what had been agreed beforehand, which created additional concerns and inconvenience.

Overall, a very disappointing experience. I would not recommend using this exchange service.