Hello Mark,
If you have problems and have not received the funds, please provide evidence that you have not received the payment. Bank statement in PDF format and video from the banking application. If you have not received the funds, we will contact the payment provider to clarify the location of the funds.
The exchange service does not deceive its customers in any way and if you really have not received the funds, we will make a repeat payment or return the funds you sent to you.
+ you reported that you have already exchanged with us several times and everything was fine.
We hope for your understanding.

You kept a position of ignorance for 9 hours, I dare say that you had some kind of systemic problems and in the end you decided to declare that we sent the money, prove to us that you did not receive it by providing your personal data (bank statement), I agree that this is sometimes necessary, and I do it I will do it, but only when you, as the sender of the money, can provide data that the money was sent — this is an argument, in which case the proceedings take on a different meaning and we are looking for a solution together. But for now it looks like you're stalling.

Mark, Please provide the information and we will resolve the issue with your funds within 20 minutes after providing it. At this point we cannot be sure that you have not actually received the funds.

Hello User,
Your application was not cancelled, the operator informed you that some time is needed to prepare the details. You in turn informed that you will not wait and left the site, we are very sorry that you were not satisfied with waiting.

Well, yea, kinda. This actually happened AFTER I left a review. So it happened like this:
1. I created a request
2. Operator said "sure"
3. 10 minutes passed
4. "Rate this dead" window popped up
5. I asked what happened, no response
6. I left review, confirmed it
7. Operator said "please wait"
I mean, yea, maybe we'd made this deal in the end. Maybe not. I'm not sitting here with no feedback from operator in hopes that you didn't forget about me. Again, I'm not saying you guys a fraud. Just not really good at communication (and it's kinda important for me and probably someone else too).

User, Thank you for saying that the chat window was closed, we will clarify the possibility of increasing the response time. Your order was not canceled, you could write again to the site support chat and get an answer.
We advise you to contact the chat again if the chat is closed.

Good afternoon, Vasyl, according to the information you provided above, the chat support operator provided you with information that your card is not being paid, we receive a refusal from the recipient bank and said that this problem may be due to replenishment limits.
Regarding the limits in the bank for crediting, you needed to clarify the limits for replenishment not within the bank, but from another country, since the sending is not carried out within the bank.
You were offered options on how to make a payment, you agreed with one of the options and the funds were placed on payment.

Hello, Nazeli Ghazarian!
Before creating an application, you were familiar with the AML policy rules. The system will not allow you to create an application unless you confirm that you have read and agree to these rules. When depositing funds, your transaction had a high risk and because of this it was blocked for further proceedings. The article https://first-btc.com/en/policy-aml also states what information the site has the right to request. Please provide all the data that we have requested from you so that we can transfer the transaction to work

I send you my passport, and my wallet USDT. Also, I provide the chat of private telegram who ask me for my wallet and send the amount again. You are asking me for the sender's name and my full telegram chat. Why? Why do I have to show you my private life and information? This is my own money I earn for my work also I told you as development I earn this money and again you keep asking me the same question. Since morning, we have been fighting for just 1000 $ exchange 100 times. I told you to return my money, and you don't. If you can't process the exchange, send my money back. It is such a weird system you have. We just was today my life, my time, and energy for fighting with your system I can't share my chat with you with whom I chat and what is his name this is not your job your job is exchange! if you can't do exchange for any reason ok send my money back I'm tired of chat with you all the day.

Nazeli Ghazarian!
We kindly ask you to read the site rules before creating an application. Before creating an application, you agreed that you have read and agree to the rules. Your transaction has a direct connection with the gambling platform, which is prohibited on our website

I asked you many times if you can't process the returned funds, and you don't. Why? I'm asking you here to refund the money again.

You asked to provide the sender's name and telegram full chat. If you can't process the payment, you must return the amount. It's 24 hours, and you hold money and are not processing everything. You ask for a passport. You ask for the link; you ask for the chat, which we send you. Now you are requesting more information. Why? If you can't process the return of the money, it is not your business to ask about customers' income or what they do! i can't share my life all information with you just for exchange 1000 $ I hope the bestchange will help for this issue.

Nazeli Ghazarian,
As you were told above, all the information about what a check is and for what purpose is described in the article that you read before creating an application. We cannot accept and use the data you provided, since it does not contain all the information that was requested from you.

I provided all the information you asked for, but we are still just waiting. Please return the used, and don't waste my time here. I don't want to do an exchange with your team anymore!

Nazeli Ghazarian,
We cannot process and return your funds without all the information. You have been asked to provide the correspondence through which you received funds, a full screen where the second interlocutor will be visible. You provided a cropped screenshot.

You can't keep people's money this is not right 100% you are not the government or bank if you can't process the money release my usdt now its over 48 hours you hold money I don't need to share more information with you.

Nazeli Ghazarian, on the monitoring website, as well as on our website, there is all the detailed information for what purpose the check is being carried out. This is a required part of every transaction that is credited to us. If you did not agree with it, you did not have to create an application and send us funds. We did not hide this information from you, but specifically made the system such that it is not possible to create an application until you confirm that you have read and agree with the AML policy. As we wrote to you earlier, without all the data, we cannot accept the transaction for further verification.

Im doing exchange over 10 years and always use the bestchange for long time I can understand about AML and personal documents of course but I never seen before even one time in 10 years a exchanger ask about the questions you had so you have to return the money if you can't process the exchange other wise your are doing something iligal to hold the money for not reason send the money back.

Nazeli Ghazarian, we didn't do anything illegal. The funds have a direct connection with gambling and the platform, which is prohibited on our website. You were asked for information about where you got these funds from. You may not provide the data, in which case we cannot take it to work. The funds are frozen because they may be related to illegal activities; we do not manage them.

Hello

i didn't ask you to do something illegal for sure and I'm not trying to do any illegal activities but you are going something illegal for sure you ask me the passport I send you then the link of payment and I explain to you where money came from this was extra for sure you are not in the position ask the money why come and I explain you even now you are asking the sender and the telegram chat which is not tour side for sure if you can't process the Exchange you have to refund the money otherwise you are holding the money for no reason you must return my USDT with holding the USDT what happen here? nothing.

Nazeli Ghazarian, the funds that you sent us have a 100% connection with the platform, which is in the block on our service. We asked you for information about where you got these funds from; if you did not do anything illegal, please provide all the information that was requested from you. The department for working with AML blockings will check the information and if everything is honest and clean, the funds will be returned to you. We act within the framework of all the rules specified on our website and the BestChange monitoring site

Hello
yes i share the information my passport and I explain you but what you are asking is something over thank my information you are asking my private chat with the sender I also send you the private chat in telegram which I never done before for any exchange but you are asking for full screen of my chat with sender why I have to send you private chat of sender with you? there are just some text and its private you are asking very private information not my information my information its my name and passport which I send and the link of payment and what you are doing its not exchange here its intrusion of my life and my private life its good other clinte know what you are asking me its not my information and in the end if you can't process the money of course you must return the money and you hold it without reason as exchange you have not right to hold the money if you cant exchange it.

Nazeli Ghazarian, the rules of the AML policy, which you read before the exchange and confirmed that you agree, contain information that funds may be frozen until a full check is completed. You have read and confirmed that you accept all the rules of our site. We have more than one reminder on our website about AML so that you don’t miss this information. We cannot review a transaction without all the data. If you have nothing to hide and your actions were legal, we will check the information and return your funds

Hello

first of you are just an exchanger and hold the money for 8 days second, write here all the information you need to other clients know what you are looking for. I'm waiting for your answer.

Hello, Nazeli Ghazarian, all the information on the data that the exchange office may request is provided in the article that you read and agreed with when creating the application.

Hello

ok write here the information you need from me here and list them
Thank you.

Hello

im still waiting for your list send here Thank you.

Hello, Nazeli Ghazarian! All necessary data has been sent to you by email, which is indicated in the application. For security reasons, we will not disclose this information here. Please provide the missing information so that your transaction can be processed.

Hello

ok resend me please all the information you need.

Hello

im still waiting for your email you don't care about the 1000 $ I send how this is possible?

Nazeli Ghazarian, a few days ago we wrote to you again by email and requested all the necessary information to review the transaction. We are waiting for your response by email

Hello

i received your email and the information requested but there are more and more information extra you are looking for and this is not legal and not normal of course here is the information

we send you the passport
we send the selfie
we send the part of telegram chat and sender fund
we explain you what for I receive the money of my work and how
we send you the link of payment

what else we need to send you for confirm the money? for over 10 years of exchanger I never saw like your methods and way you are looking for something extra in my life and its not normally its good the other users see what you requested! you have to send the money back also we send the requested of help for bestchange

To confirm the origin of the funds, you need to answer the following questions:

— via which platform tool did they reach you? If possible, please provide screenshots of the sender's wallet/platform withdrawal history, as well as a link to the transaction collateral in explorer;

- for which service did you receive the good funds;

- what was the amount of the transaction, as well as the date and time it was carried out;

- through which contact person did you communicate with the sender of the funds? Please provide the sender of the funds with screenshots of the correspondence, where we can see confirmation of confirmation. We also ask for the following materials:

1. A photo of one of the documents (passport, ID card or driver's license).

2. A selfie with this and the letter, on which today's date and signature will be handwritten.

We appreciate that you included most of the information resources, but we also ask you to provide a full screenshot of the correspondence with the sender, where we can see confirming data.