Efex exchanger

Hello Emil,We’re sorry for your experience and apologize for any inconvenience caused.

We have reviewed the issue, and our team is actively investigating it to ensure such problems do not occur in the future.

If you are still unable to unlock the funds, please send the relevant documents, including a screenshot of the ByBit email and the current status of your assets, to support@efex.pro so we can review the case more thoroughly and find a way to compensate.

Best regards,
Efex Support Team

Hello Emil,

Please contact the exchanger's online chat on the website to resolve the situation.

Kind regards, BestChange administration.

Money was unlocked by ByBit, yet I still want for this review to be up. Efex transferred dirty money, and that's not acceptable in my opinion, in any case possible. Below — *** *** are cases of AML issues, with the same exchange. This exchange should be checked by BestChange for the legitimacy of the funds.

Dear User,

As previously explained, your withdrawal was blocked by the Cryptomus system and is not related to Efex. We have conducted the necessary reviews from our side, and the required actions to resolve this issue are in progress.

In response to your complaint on BestChange, the BestChange admin explicitly stated that your transaction was identified as "High Risk" due to AML analysis and requires additional verification to consider a refund. According to information security regulations, the international AML/KYC policy, and the exchange service rules, such cases require further review. The audit results for your transaction have also been provided in BestChange's response:
AML Analysis Result

Please note that by placing your order, you agreed to the exchange’s rules and AML policies. Your complaint status on BestChange has been updated to neutral with the ability to comment.

Since the issue was raised, we have responded as soon as possible and provided the necessary guidance. Once again, we emphasize that the blocking of this transaction is beyond Efex’s control, and for further inquiries, you may directly contact Cryptomus support.

Best regards,
Efex Support Team

Dear Aron,

At Efex, we always strive to ensure that our users do not suffer any losses, and we work diligently to find suitable solutions in case of any issues. Given the situation, we take responsibility for this matter and are actively working to resolve it as quickly as possible.

To address this, we can transfer the amount from a clean source to a new address of your choice. Please provide a new wallet address (preferably from Trust Wallet) so that we can proceed with the transfer.

We are committed to resolving this issue in the best possible way and appreciate your cooperation throughout this process.

Best regards,
Efex Support Team

Hello Efex, this is my USDT TRC20 address: TAtphGX4NBSSG8iRoJsDaH4LEGZWDn8Woo

This is cold wallet. Not cex or dex.

Hello Aron,

Thank you for providing your new address. Before processing the refund, please:

1.Provide a document confirming that the funds are still blocked. Please send a document or a screenshot with today's date to verify that the issue still exists.

2.Confirm once again that this address belongs to you and is not associated with any specific exchange (CEX or DEX).

Please send the documents to ( support@efex.pro ) so we can proceed with the final review and process the refund.

Best regards,
Efex Support Team

Hi Aron,

We would like to inform you that, as a gesture of goodwill and in order to resolve the issue with your previous order, the corresponding amount has been sent to the wallet address you recently provided.

You can check the transaction details at the link below:

https://tronscan.org/#/transaction/983ee91676b10eb92667a8691a29890628bce193f99aa886fbb2962b78c0f404?lang=en

We sincerely apologize for the delay and truly appreciate your patience throughout this process.

Please check your wallet and, if everything is in order, we kindly ask you to update or close the complaint.

Best regards,
Efex Support Team

Hi Aron,

We kindly ask you to confirm the receipt of funds from the administration of the exchanger.

Sincerely, administration of the BestChange exchanger monitor.

I didn't remember the order ID. Because i do it few days ago. And i check the money transfer in Tronscan.org, it was successfuly send. But today when i login to my service, Cryptomus told me that this deposit was BLOCKED by AML and reufnd is not possible due to high risk!

I can proof transaction to Efex exchange and from their wallet.

Hello Aron, At Efex, we always conduct AML checks, which are part of the regulations for any exchange. It seems that Cryptomus blocked your transaction due to these checks. Usually, submitting your KYC documents helps resolve the issue.

Regarding the fund transfer, users typically prefer to use personal or intermediary wallets to avoid such problems. This is a general recommendation that many are aware of.

Also, for document verification, please send the email you received from the exchange and any efforts you've made to complete your KYC through email to support@efex.pro.

For any inquiries, you can reach us via online chat or submit a ticket during our working hours.

Thank you
Support Team

Hello Efex. First of all i'm trying to contact you via online chat but its NEVER working. That's what i got in 3 days:
Welcome to Farhad Exchange
Our agents are not available at the moment.

The second, Cryptomus asking me for screenshot of exchange. But i didnt save the page for 3 days, so i need an exchange page. How can i entry it? Your support is really on low level. I dont know who i must to contact and how can i get help.

Give me the online manager contact. Any link or Telegram / Whats App contact please.

Your support came online and i contacted them.

I have not received any support. I don't have my account details saved from the account where i made an exchange 5 days ago once. And your support requires account details.

I have provided all the proof that the crypto wallet belongs to me and i am ready to repeat the transaction from it. That it was me who made the payment.

I described all the details of the order and provided screenshots. I also attached screenshots from cryptomus where it is stated that your payment was blocked by aml verification. I provided and described the whole situation. Your support just said that without access to the account will not help.

This service clearly does not deserve to be here.

Dear Aron,

Thank you for reaching out to us. We sincerely apologize for any inconvenience you experienced while trying to contact our support team. Our support is available via live chat and ticket system, but due to high demand, responses may not always be immediate. We appreciate your patience.

Regarding your request, our support team asked you to log into your account for identity verification. However, you mentioned that you do not have access to the registered email or phone number. This raises a serious security concern, as we must ensure that only the rightful account owner is making this request.

Providing a screenshot of the order page alone cannot be accepted as proof of ownership. For example, you might have made the transaction at someone else's request and are now attempting to reclaim the funds. Therefore, our support team must follow strict security protocols to verify that the request is being made by the actual account owner.

Additionally, screenshots from a Telegram chatbot are not considered valid proof for identity verification. For this reason, we kindly ask you to obtain an official email from Cryptomus and send it to the email address provided below. Once you receive their response, please send a screenshot of the received email or its content to the same address or via live chat so our support team can review and process your request.

Email for submission:
? support@efex.pro

Best regards,
Efex Support Team

I have provided ALL proof that the wallets belong to me. I created another request on your service *** and paid from the same crypto wallet that I made the payment 5 days ago. Isn't that proof of ownership?

About Cryptomus blocking, they have an official telegram bot manager. And I have provided all the proof that it is an official contact. If anyone doubts my words, contact Cryptomus official support yourself and you will see their answer!

Cryptomus payment ID #***
hash of your payment
***
This transaction is Blocked due to high AML risk. Bestchange administration can contact them in 5 minutes and they will confirm that this transaction is blocked. I have no one to cheat, that's why I publish information for all users of this site!

You are just a lazy and incompetent admin. You just don't want to solve the problem and take responsibility. For a measly $500 you are ruining your reputation!

And even if you omit all the evidence I've provided. I clarified to you that I do NOT want a refund from you, I do NOT want you to make another transfer or make another exchange.

I simply asked for a link (screenshot) to the exchange, since Cryptomus requested proof of exchange from me to unfreeze the funds.

We understand your request, but we still cannot confirm that you are the owner of this transaction. One of the most important factors in this process is identity verification through the email or phone number registered on the user account. The fact that you have not had access to either of these for the past three days is not acceptable to us, and it requires us to approach the verification process with additional caution.

Furthermore, providing the wallet address of the source alone cannot prove that you are the rightful owner of this transaction. For example, you may have made the transfer on behalf of someone else, but now you are seeking to recover the funds. In such cases, we are obligated to ensure the security of accounts, and we will only provide the requested information once the account ownership is thoroughly verified. This level of scrutiny is crucial for maintaining account security, and surely the administration of BestChange would also agree that such measures are necessary to prevent misuse and protect users' rights.

That said, to assist you, we will send you an email with the address you used when creating the order. Once you receive it, please log into your account using this email to access your order history and capture the necessary screenshot.

If you need further information, please receive an official email from Cryptomus exchange and forward it, along with its content, to the provided support email address. This step is essential for verification and further investigation.

Thank you,
Support Team

You guys just a ***

Bestchange admin please take care of them, i send all proofs above. And i confirmed that i'm owner of sending wallet ( i do screenshots, i do video-recording, i do one more transfer from same wallet to them ), they just kidding. I can do it again.

I can unlimited times confirm everything. Also Cryptomus screenshots and chats are virefied, that Efex admins are lazy dogs who even not try to message Cryptomus themselfs and verify it (If they think i'm lier).

ALL information and proofs above.

I can provide any photo or video proof of my transactions in additional to Bestchange admins. From my personal wallet (from where i did transfer) and the service account to where i do exchange. Anything.

And to spite this low-qualified exchanger I will go and write Cryptomus to the mail, providing also proof from their official mail. If they are not satisfied with a screenshot from the official Cryptomus Telegram bot support.

You claim to have made an order, but for the past 3 days, you haven't had access to the email or phone number you used to place the order. To assist you, we have sent the email associated with your account to you.

If you are the owner of the email, you can easily log into your account using the password sent to that email and provide a screenshot of your order. No further documentation will be necessary.

Stop acting like a *** child, I spent 2 hours of time proving it to you via your online chat which I recorded (if the Bestchange administration wants to look into all the information)

I repeated 5 times, I have over 500 active emails. I do exchanges on a large scale, 20-30 exchanges daily. I don't keep a spreadsheet with all the data for each exchange.

I have confirmed that I am the owner of all crypto wallets. I've confirmed absolutely everything. I asked you for the full address of MY mail so I could go to it and confirm! I am NOT asking you for your account password or money, I asked JUST to remind you the name of my mail. I can log into my email and confirm to you in 1 minute!

This is some kind of circus....

The full email address was sent to you via ticket on **Wed, Mar 12, 2025, at 10:26 PM**. If you didn't receive it, please send us the email you have access to, and we will resend the exact email address you used to place the order. If you'd prefer, we can send the email to you right here as well.

I have contacted your online support again. Confirmed all the details again. They refused to give me the full address.

You're just a liar. Why are you posting here as if you have resolved the issue? but in fact you are not resolving anything.

See how the support of this service works (see all screenshots):
https://prnt.Sc/80uprbu8dugh
https://prnt.Sc/5o1n4a2rybk9
https://prnt.Sc/4cvkd2etvkqp
https://prnt.Sc/sz7huvr6p4mu
https://prnt.Sc/rtayteo6rgik
https://prnt.Sc/lktc2m2jbjbb

most important:
https://prnt.Sc/ramscary9s2m
https://prnt.Sc/y0podryi8d4r

åñëè çäåñü åñòü ðóññêîãîâîðÿùèå àäìèíû, ýòî êàêîé-òî öèðê, ñêîðî çàêîí÷àòñÿ íåðâû. Ýòîò àäìèí ïèøåò çäåñü ÷òî îíè ïðåäîñòàâèëè âñþ èíôîðìàöèþ è ðåøàþò âîïðîñ. À ïî ôàêòó êîãäà ÿ ê íèì îáðàùàþñü, îíè îòêàçûâàþòñÿ ïðåäîñòàâëÿòü ÷òî-ëèáî è ïðîñòî ïîñûëàþò íàôèã ôðàçîé: "ìû ðàññìîòðèì âàøó çàÿâêó" è òàê áåç êîíöà...

We would like to clarify that you entered the online chat today at 5:52 PM, and according to the chat number ST42GFTW2Y, you received the email address used to place your order at 5:55 PM.

That's right. I have now regained access to my account and provided the necessary exchange details.

Efex exchanger confirmed the problem with high risk AML, the transfer they made to my USDT trc20 is still blocked by Cryptomus system.

I went through additional KYC procedure and am waiting for a response from tech support. I will post a comment in this section as new information becomes available. The claim remains open.

First, we would like to apologize for any inconvenience that may have been caused. The strict measures were taken to ensure the security of your account, as our goal is to ensure the safety and protection of your information.

Additionally, our technical team is currently investigating the issue with your order. We are working to identify the cause of the problem and will update you with the latest information as soon as possible.

We greatly appreciate your cooperation and patience during this time, and we assure you that we are doing everything we can to resolve this issue.

Hello,

Unfortunately, according to the AML analysis performed, the cryptocurrency you sent is High Risk or associated with illegitimate sources such as DarkMarket, Sanctions, Enforcement action, or marked with other high-risk labels.

You can view the results of the audit at the following link: https://bc.to/7EkFzT

In this case, according to the information security rules, the international AML/KYC policy https://www.bestchange.com/faq.html#frozen-transaction and the exchange service regulations, additional verification is required to consider a refund. You agreed to the rules and the AML policy of the exchanger when creating the order.

The status of your complaint is changed to neutral with the capability of commenting.

Sincerely, administration of the BestChange exchanger monitor.

Hello Bestchange, this is result that you attached ( https://bc.to/7EkFzT ), its the EFEX transaction to me. NOT MINE.

So you just confirmed they send dirty money to me. So why you change the status to neutral if they send dirty money to customers? I'm *** for 2 weeks with Cryptomus and nobody help me. U loose much more than 500 usd in this exchange...

Hello Aleksandr,All Tether-to-Tether transactions are executed at a fixed rate. In your proforma invoice, the deposit amount, the received amount (after the transaction fee deduction), and the conversion rate are fully displayed. You can review this information, and after approval, the system will automatically calculate and display the destination amount. You will then be redirected to the deposit page.

In your stated order, the same process has been followed, and you confirmed that you reviewed the order. Therefore, the destination amount has been correctly calculated and displayed, and your order has been completed based on this.

Thank you,
Support Team

I entered the amount of 1000 at the bottom and at the top it came out 1002 for payment, and I clicked next, transferred, then it shows that I receive 999,996 because of the incomplete amount they did not count the payment for me, because of you I am at a loss of 10 dollars.

Dear Aleksandr,

first of all, we apologize for the unpleasant experience you had. Please note that in the proforma invoice, the exact amounts, conversion rate, and transaction fees are fully displayed. The proforma invoice has been sent to you, and you can review it again. Please keep in mind that the exchange rate is calculated based on the time the deposit amount is received, and the transaction fee should be taken into account. We kindly ask you to consider these details.

I do not deny that the account received an amount of 999.996, but I clearly remember that when I placed the order, before I switched to the payment window, the amount to be received was 1000. This is your mistake for not being able to fix the amount during the payment and input process.

Compensate for the loss UQBAeWyYy7VrrSR9XmTNKhcCEP6vsdiYU3tcqTE-ElP8HJ6c

USDT TON

I will delete the review.

We clearly state in the orders section that the received amount is calculated based on the real-time exchange rate at the moment your deposit is received.

However, to ensure transparency for our users, we send both the proforma invoice and the completed order details via email so they can review the information before and after the transaction.

If there is any discrepancy between these two emails, you can forward them to us for review. Otherwise, your order has been processed correctly, and there is no issue with the transaction.

Therefore, your compensation request is not acceptable.

Best regards,
Support Team

Alright, then the review remains unchanged, as I entered 1000 as the receiving amount, and suddenly it became 999.996 after my transfer.

Your order has been processed correctly, and you should also consider the transaction fee in your calculations. Additionally, both the proforma invoice and detailed order information were emailed to you.

If you believe there is any discrepancy, please send us screenshots via online support or email us at support@efex.pro for further review.

Best regards,
Support Team

Hello Aleksandr,

We are sorry that you were not satisfied with the exchange.

The exchange rate for the selected exchange direction is 1 USDT TON to 1 USDT TRON minus the exchanger commission of 0.2% of the total exchange amount, which in this case was 2.004 USDT: https://bc.to/vqgurL
According to the previously announced rate, the total paid amount is correct.

We advise you to be more careful when filling out information on the order.

Kind regards, BestChange administration.

Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.

Hello Danyil,
First of all, we sincerely apologize for the unpleasant experience you've had. We fully understand how stressful this situation can be, and we want to assure you that your satisfaction is our top priority.
We always work to ensure the security and satisfaction of our users. As part of our security measures, we periodically change our addresses to protect assets and prevent any potential misuse. These changes are standard procedures to ensure that you and other users operate in a safe environment.
Please rest assured that we are committed to resolving your issue as quickly as possible. We kindly ask for your permission to thoroughly investigate the matter and will notify you of the outcome via email.
Thank you for your patience and understanding. We hope to resolve this to your satisfaction and provide you with a better experience moving forward.

Best regards,
Support Team

Ok, how can you help me in unlocking funds on ByByt?

Danyil, Thank you for your patience as we work on reviewing and providing solutions to share with you.

Dear Danyil,

Regarding the recent issue and your dissatisfaction with our services, we have been actively following up on the matter. To address this, we have decided to refund the amount to you again in order to resolve your concerns. We have sent you an email and are awaiting your wallet address so we can proceed with this payment.

We value your feedback and hope to regain your trust.

Best regards,
Support Team

Dear Danyil,

We are still waiting for your response to the email we sent you. Kindly confirm your wallet address and provide proof that the amount is still blocked and has not yet been released. This information will help us resolve the issue promptly.

We look forward to your reply.

Best regards,
Support Team

Dear Danyil,

Please respond to the message from the exchanger administration to resolve the incident.

Sincerely, administration of the BestChange exchanger monitor.

Dear User,

Considering that it was not proven that the amount of USDT was still blocked, our support team, after a thorough review and understanding of your situation, refunded the disputed amount to your personal wallet address. This action was taken as a gesture of goodwill and to demonstrate our commitment to customer satisfaction. We are always striving to provide a positive experience for our users and apologize for any previous dissatisfaction.

Thank you for your cooperation throughout this process.

I want to make changes to my review. This exchanger helped me to solve the situation and I have no more claims, the guys are good and excellent communicators when I had difficulties.

What about my money?

Hello Tim,We apologize that your job was not done automatically. Your order is being checked and the result will be notified via email

If your project is looking for fish, then you should process small transactions faster.

Tim, This advice is very correct. We are deeply disappointed and apologize for the delay.
The problem of processing orders will be resolved soon

Dear Tim,

Based on our review, in order 22411150700867, you selected USDT on the TON network for the deposit. However, the link you provided refers to a deposit of TON:

https://tonviewer.com/transaction/be1a0df91c2d0c21e402feb27b760eb658bcc6991d080a240e1ca3f914f352b0

We processed your deposit based on the provided link and credited the equivalent amount of USDT to the address registered in your order. You can track your USDT deposit via the following link:

https://bscscan.com/tx/0xd070243d66728f7f952b80d9d8e2a5047b1e9463e93c89ff9a31daa15a9ebc64

Please double-check the information and links provided in the future to avoid any potential issues. If you need further assistance, our support team is here to help.

Best regards,
Support Team

I was supposed to receive 26 USD but received 23. The claim that you are *** remains! It's a fact.

Bestchange I think you should pay attention to this exchanger and understand that these are *** and are waiting for a big exchange to close. The exchanger does not work as expected, there is no support, they have been talking about problems with the site for a long time, and in general the project is not working. Delisting!

I also wanted to clarify that I received a letter from Binance where it was said that this address from which they send funds is associated with risks and is a scam. I'm sure they should be excluded from bestchange.

Dear Tim,

Thank you for your feedback.

We understand your concern regarding the received amount. However, it is important to clarify the following points:

Deposit Processed Based on the Sent Cryptocurrency:
The deposit was processed based on the cryptocurrency you sent (TON) and not based on the details of the order you created. According to your order, you were supposed to send USDT on the TON network and receive USDT on the Binance Smart Chain network. However, the link you provided corresponds to a deposit of TON, which is why the transaction was processed in this manner.

Exchange Rate at the Time of Transaction:
The amount you received in USDT was calculated based on the exchange rate for TON at the time of the transaction, including applicable fees.

Request for Verification:
Could you please confirm the exact details of your calculations for the expected amount of 26 USDT? Reviewing the pre-invoice or any supporting documents will help clarify the situation further.

We are here to assist you and ensure transparency. If you believe there is any discrepancy, kindly provide additional details or screenshots so that we can investigate further.

We also kindly request that communication remains constructive, as our goal is to resolve this matter in the best possible way.

Dear Tim,

We appreciate your feedback and the opportunity to address your concerns.

To ensure your satisfaction and as a gesture of goodwill, we have decided to send you the additional 3 USDT to resolve this matter completely. You can track the transaction via the following link:

https://bscscan.com/tx/0xc60a7f2628a1224b212fd184a6ef33e307f8391c32d830716f2613720cb978c8

Thank you for your understanding and cooperation. Please don’t hesitate to reach out if you have any further questions or concerns.

Best regards,
Support Team

This is not my address where you sent the funds, ***! Check where you sent the funds the first time and where you sent the 3 USDT. This proves once again that you are trying to deceive everyone and do not care about your customers.

I am waiting for 100 USDT as compensation for moral and material damage, as well as for the time spent. Otherwise, I will report everything to WebMoney support, attaching Binance's message about your wallet being fraudulent. You will lose your business level. I am giving you 2 hours. Good luck!

Dear Tim,

Let’s address the root cause of the complications in this transaction. The issues arose because you deposited TON instead of USDT, contrary to the details provided in your order and invoice. If the deposit had matched the order, none of these complications would have occurred.

Despite this, we processed the transaction based on your deposit and ensured you received the equivalent value promptly. This was done fairly and in good faith to avoid canceling the transaction entirely.

Regarding the 3 USDT goodwill transfer, we discovered that the transaction hash we previously provided corresponds to an internal transfer and not your wallet. We sincerely apologize for this oversight. To resolve the matter, we have sent the 3 USDT to your provided wallet address. Please find the transaction link below for your reference:

https://bscscan.com/tx/0xb550df13609fe97dabc3c28d7508b934321c92fc114c2fde0e86f6b4508cea55

This action demonstrates our commitment to transparency and fairness. All matters related to this order have now been resolved.

Best regards,
Support Team

Tim,

Hello

I am writing to provide details about a recent issue with order #22411150700867 and the steps we took to resolve it. Below is a summary of the situation, along with the relevant transaction links:

1. Customer's Order Details:
According to the pre-invoice sent as an attachment, the customer created an order to exchange USDT on the TON network and receive USDT on the Binance Smart Chain (BSC) network.

2. Deposit Details:
Instead of depositing USDT, the customer sent TON. This can be verified through the transaction link they provided:

https://tonviewer.com/transaction/be1a0df91c2d0c21e402feb27b760eb658bcc6991d080a240e1ca3f914f352b0

As a result, the exchange was processed based on the deposited currency (TON) and the exchange rate at the time.

3. Our Transaction:
The exchanged amount (23 USDT) was sent to the customer based on the applicable rate. The transaction can be verified here:

https://bscscan.com/tx/0xd070243d66728f7f952b80d9d8e2a5047b1e9463e93c89ff9a31daa15a9ebc64

4. Customer's Concern:
The customer claimed he was were supposed to receive 26 USDT but received only 23 USDT. Despite the issue arising from the customer’s mistake in depositing TON instead of USDT, we decided to send the additional 3 USDT as a goodwill gesture to ensure their satisfaction.

5. Customer oriented action:
We have sent the additional 3 USDT to the customer. You can track the transaction via the following link:

https://bscscan.com/tx/0xb550df13609fe97dabc3c28d7508b934321c92fc114c2fde0e86f6b4508cea55

Attached, you will also find the screenshot of the pre-invoice for your reference, showing the details of the customer’s original order.

We believe these actions demonstrate our commitment to customer satisfaction and transparency. Please feel free to share your thoughts or reach out if you need further clarification.

Hello Mohamed,
"Efex" and "FarhadExchange" are the same. WMZ is available and you can simply have access to it through the link that "Bestchange" is providing.

When I click on the link, the website tells me an error occurred, try again, and a picture of a bird wearing a suit appears.

Mohamed, According to the reviews, users who enter EFEX through Bestchange site can do wmz trade.

Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.

Hello Kazakh, Your report has been received through site support.
After you sent the transaction hash, we reported the report to the technical team and we are investigating the issue.
The result will be notified via email soon

Hello Farhad, I'm still waiting, its almost 6 hours from moment when transaction to you was confirmed. What's the problem? I didnt recieve any emails from you more.

Kazakh, We apologize for the delay in sending your order.
There was a technical problem in creating the transaction, which is being resolved. Your order will be completed soon and we will send you a successful transaction link via email

I recieve money. But in 6 hours that i wait, Bitcoin and other currency rate was changed and i'm loose $100 from that time-waiting. I hope i will no have same problem at next time when using your exchange, thanks.

Hello Kazakh, We apologize for the delay in completing this order.
We inform you that your order has been completed after solving the technical problem.
Order details have been sent to you via email.
Transaction link:
https://tronscan.org/#/transaction/4536c7926b50dae69208f4e19ee958b284440c4520a1c0e13980aaceeb845403

Hello Bobis, The technical problem has been resolved and you can use the site

Also, this item has been sent to you via the registered personal email.

Hello Arafat Hossan, Please explain what the problem is

Hello Md Sahariar Khandker,
How much is the difference of the amount that is shown in website and what you have received?

From your website i got a mail confirmation there was 3643.69$ but actually i got 3625.98…u can check mail information.

Md Sahariar Khandker, We will review your request and let you know the result.

Ok….if u got any a mistake then send the rest of my fund…

Thanks.

Md Sahariar Khandker, The amount that had been paid to you had been calculated and paid based on the correct rate, and you can see it in the first email that was sent to you, but in the second email, the received amount was sent incorrectly, which we will fix this issue.
However, the difference amount has been paid to you with the following details:

ransaction of 17.71 USD to account U42619651 was completed.

Transaction batch#: #573636200

Thanks for understand your mistake…

Hello Mahbub Alam,
We are very happy to hear that. Thanks for choosing us.

Hello Md Sahariar Khandker,
We are sorry to hear that you have a problem with the rare. We will check and get back to you.

Md Sahariar Khandker,
We cannot see any problem in your order. The rates are ok. Would you please give us more information?

How can u say rate are ok….i got 1.75$ less dollar in my account…

Md Sahariar Khandker,

I cannot see such a problem in our system, but we sent this amount to your perfect account to be loyal to our clients. 1.75$ perfect money was sent to your account.

Transaction of 2.00 USD to account U32312077 was completed.

Transaction batch#: 565612784

Timestamp: 01.22.2024, 10:55

Thanks.

Hello Nick,

We are very sorry that you have experienced a delay. I will check and get back to you shortly.

Dears, could you please check the rate differences? what is written in the website and what was calculated in fact
Thanks.

I checked your order. It was done with delay, and the source of the discrepancy is the time difference between rates. We adjusted the old rates for your order and sent you 85 USDT:

https://tronscan.org/#/transaction/7f08b074ce756b3d3c4ad546e7d655a40e013b90fb9c33ccae27a16f19345fe4

I hope it suits you well. Please leave positive feedback.

Kind Regards

Claim solved thanks BestChange team.

Hello Saeed,
Would you please let us know what error you are getting?

Hello Saeed,
Would you please let us know what error you are getting?

Hello again, I checked your case.

It seems you are entering different email and phone number combinations.

If you have done transactions on our website before with email A and phone B, you must always enter the same combination. You cannot use email A and phone C.

Hello,

We request the exchanger's administrator to respond to the user's complaint.

Best regards, BestChange administration.

Thanks i am waiting.

Hello Sarmad Sultan,
We are sorry for this problem. Your PerfectMoney payment was not approved automatically. We don't know the problem has been on our side or on PerfectMoney side.

However we checked everything manually and sent you USDT to your provided address. Your order completed successfully. Please leave us positive feedback. Thanks

Proof of payment: https://tronscan.org/#/transaction/94a7cda767720d366e8b224ea377edaf41a4ea666b98912c41f2362719caf008

Hello Rameez,
It seems there is a problem on [Mention of a third-party resource was removed by monitoring's administration] We will solve this as soon as Perfectmoney website is up.

But [Mention of a third-party resource was removed by monitoring's administration] domain is running perfectly you may use this.

Rameez, Yes. We are trying another URL of Perfectmoney.

Rameez,

Your order is completed right now. Sorry for the delay. It was due to a problem with the PerfectMoney website. Please leave us positive feedback.

Hello,

Rameez, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.

Best regards, BestChange administration.

Hello Muhammad Waqar,

What is your transaction number? What has been the direction?

Muhammad Waqar,

Sorry, we are new to BestChange. I found the transaction number. I will solve it right now.

We corrected the rates. Sorry for this problem. Also 3 perfectmoney USD was transferred to your account:

Transaction of 3.00 USD to account [Personal data was removed by the monitoring's administration] was successfully completed.

Transaction batch#: ***

Timestamp: 09.26.2023, 13:48

Hello again, as we corrected the problem and sent you 3 PM, please delete this claim and give us positive feedback.

I have not received yet very [Obscene and abusive language was removed by the monitoring's administration] service.

Muhammad Waqar,

Please check your PerfectMoney account ***. We sent you 3 dollars. Your problem was 1.71 USD. We sent you 3 USD. The batch is provided below. Please check:

Transaction of 3.00 USD to account *** was successfully completed.

Transaction batch#: ***

Please check and leave us positive feedback.

Hello Luayi Gamal,
Thank you.

Hello Mark,
I will check now and correct it. We are new to Bestchange.

Mark,

Thank you for the comment. I was solved.

Hello Mohammad Shahryari,
Thank you