Dear John,

We sincerely apologize for the delay in processing your exchange. Rest assured that your exchange will be proceeded soon and we are actively working to speed up this process. We will notify you promptly once the exchange is successfully finalized.

Thank you for your patience and understanding.

Best regards,

After 10 attempts to write to support, it has been more than 25 hours since the transaction!
I got my money, but only after writing a review on bestchange.
If these people take your money, do not hesitate to write a review, only this can help you get your money back.
Better yet, avoid this exchanger to save your nerves.

Hello Konstantin,

Firstly, we would like to advise you not to share your exchange information in public to avoid potential scams.

Secondly, we understand your dissatisfaction. However, according to our database your exchange has been stuck since you sent your coins with a significant delay. We offered you to complete your exchanges at the current rate or get a refund. You preferred to get a refund of your coins, and we pushed them through on the day of your request. At this point, your issue has been resolved and your refund was successfully completed:
https://www.oasisscan.com/transactions/2b90d33ed83948b3adc78a1cb8dbd6e9abd55129daa46a4a90eb35799ba14a8d

Please feel free to contact our support team (support@simpleswap.io) at any time and let us know if you have any additional questions.

Hello,

Konstantin, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.

Sincerely, administration of the BestChange exchanger monitor.

After 12 hours and after my multiple complaints I got my money back. The problem has been resolved. I sent the coins to the specified address almost immediately. I do not know why it took the service so long to see the coins. Probably there is smth wrong with their software. I any case, I have no more complaints. But I will never ever use their service again.

Hello Jon,
We are very sorry for the delayed reply!

Unfortunately, your swap is stuck on the exchanging stage on our liquidity partner side. We're doing our best to resolve this issue as soon as possible!

We'll notify you as soon as your swap is completed, thank you for your patience and understanding!

Hi the claim is not resolved yet. Still stuck on exchanging and it as been over 8 hours now. I have emailed, spoke on chat onsite still nothing just keep getting told it will be soon its delayed, last chat said said 4-5 hours and its still the same status after that time. an anone sortthis out, thanks.

Jon, once again we apologise for the delay! Our team is working hard on this issue and we'll notify you immediately as your swap is completed.

Just adding that it as now gone through. Thank you for the updates this is the 1st time it as took a long time but staff did reply quik and not ignore me like some sites do. thanks simpleswap.

Jon, thank you for your kind words! Once again we apologise for the inconvenience and we'll be glad to see you again on Simpleswap!

Hello, I was blatantly *** by this organization. They were supposed to send me 4 ETH. Accordingly, the rate changed abruptly in 2 minutes and I was sent 3.9 ETH. I look, but the rate has not changed even on this exchanger, let alone on other exchanges. I was blatantly *** and I ask the bestchange administration to resolve this issue. The rate did not change, they just decided to send me 0.1 ETH less)

I wrote to the chat, support replied that the rate had changed by 2.5%) please look at the ETH rate at the time when I changed money, the rate changed to 2 dollars, this is definitely not 2.5%
I have screenshots where in 5 minutes the price changed to 0.10 ETH, which does not correspond to the market.

Hello Alex,
We are sorry for the trouble caused by the wrong rate shown on our platform when you swapped your USDT TRC20 for ETH. We have looked into this problem and found that it was due to a technical mistake on our part.

We care about your trust and satisfaction, and we want to give you a fair solution. If you are not satisfied with the rate you actually got, which was the market rate at the time of the swap, you have the choice to undo the transaction. You can send us back the ETH you got, and we will give you back the USDT TRC20 you sent.

A little about the ***, they allegedly indicate the rate is higher, at some point it changes. If the client notices an error, they write that oh, there’s a system error, we didn’t want to charge you more money. Do not trust this *** exchanger!

Alex, we are very sorry for this situation and our team do our best to prevent such cases in the future.
Once again we apologise for the inconvenience, we'll be glad to see you again on SimpleSwap!

Hello CrptWy,
Thank you for your positive feedback.
We hope that our platform has been able to provide everything you need and glad to see you again at SimpleSwap.io

Dear Harry, your swap will be completed in the near time, no need to worry!

Sometimes swap might take a bit more time than expected due to several reasons, like platform overload, network issues or errors on a liquidity partner side.

We are very sorry for this delay and keep an eye on your swap. Thank you for your understanding!

Cut this *** with me! You always say that on all transactions. It's 2024 not 1990. People stay away from this site!

Thank you for waiting!

We gladly inform you that the exchange was successfully completed.

We will be glad to see you again on SimpleSwap! Have a wonderful day.

Hello,

Dear user, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.

Sincerely, administration of the BestChange exchanger monitor.

Hello Dmytro,
Thank you very much for the review! We are delighted to hear that you appreciate the work of our service. Looking forward to your next swaps!

Hello Kyoo,
Thank you for choosing us.
Your feedback is important for us.
Thank you!

Hello Denis,
We highly appreciate your feedback. It is important for us.
Thank you.

Hello,
In our regulations, it is stated that we may request KYC as a mandatory measure based on risk assessment. You can review the rules in more detail here: https://simpleswap.io/aml-kyc. In this case, funds received from you are flagged as being involved in an illegal incident. Therefore, completing the KYC procedure and confirming the source of funds is a mandatory requirement for completing the exchange/refund process.

Like other services, we stand against criminal activities in the crypto world. We want to emphasise that all transactions entering our service are verified by an integrated monitoring system. If we identify funds marked as involved in an illegal incident (theft, phishing, etc.), the exchange is halted, and the client is required to confirm the source of funds. If the client provides the required information and confirms the legality of the source of funds, their funds are released. Our goal is to ensure that the funds were obtained by the client legally.

Please note that funds are only delayed in exceptional cases with a high level of risk when funds are directly received from high-risk addresses or have a direct connection to them.

We hope for your understanding and cooperation.

Give me back my money, as written in your FAQ
https://simpleswap.io/ru/faq#cryptocurrency-transactions--how-to-cancel-a-cryptocurrency-transaction

"Ïîæàëóéñòà, ïðèìèòå ê ñâåäåíèþ, ÷òî ìû îñòàâëÿåì çà ñîáîé ïðàâî ïðåêðàòèòü ïðåäîñòàâëåíèå óñëóã â ñëó÷àå îòêàçà êëèåíòà ïðåäîñòàâèòü íàì çàïðàøèâàåìóþ èíôîðìàöèþ ÊÓÑ.  ýòîì ñëó÷àå ñóììà ïåðâîíà÷àëüíîãî âêëàäà áóäåò ïåðåâåäåíà îáðàòíî íà òîò æå àäðåñ."
translate:
"Please note that we reserve the right to terminate services if the customer refuses to provide us with the requested KUS information. In this case, the original deposit amount will be transferred back to the same address."

We kindly ask you to check our AML/KYC policy https://simpleswap.io/aml-kyc. Your fund were reported as funds connected to an illegal activity, so in this case, we cannot offer a refund without verification.

Thank you!

From whom you found it reported?
Show proofs please for everyone.

And what about your FAQ? Information written there is incorrect?
So you are misleading people with it?

Unfortunately, we cannot share this information in public. For further clarification, you can contact us at security@simpleswap.io.

Thank you for understanding!

ß óæå ïîîáùàëñÿ ñ âàìè ïî ïî÷òå, âû íå äàëè ìíå íèêàêîé èíôîðìàöèè, òàê æå íå îòâåòèëè ïðî âàø FAQ. È ÷òî òàì íàïèñàíî, âðàíüå!
Âñå ÷òî âû íàïèñàëà, ýòî âàøà õîòåëêà ïî KYC è âñå!
ß îòêàçûâàþñü âàì ïðåäîñòàâëÿòü ýòî è ñîãëàñíî âàøèì ïðàâèëàì, âåðíèòå ìíå ìîè äåíüãè!

I already talked to you by email, you didn’t give me any information, and you also didn’t answer about your FAQ. And what is written there is a lie!
All you wrote is your KYC wish list and that’s it!
I refuse to provide this to you and according to your rules, return my money to me!

Please contact our security department via security@simpleswap.io for further discussion.
Thank you for understanding!

I refuse to provide this to you and according to your rules, return my money to me!

Please clarify, did you try to contact our security department via security@simpleswap.io? We kindly ask you to contact our security department via security@simpleswap.io for further discussion.

Yes i'm.
Don't answer here before you return me my money back or problem is solved.

Thanks for waiting!
As we said earlier, the KYC procedure is required to return funds or complete an exchange. We urge you to use the verification link that was provided to you earlier. We will be happy to answer all your questions or help with the procedure via email correspondence.

Thank you for understanding!

Don't answer here before you return me my money back or problem is solved.
Why you still answerring here?
I already heard your answer. KYC bla bla bla.

Fact is my money at your wallet. Untill they go back to my wallet the problem is not solved.
Answerring here you removing negative accident, but fact is you holding money from my wallet.

Please understand that the issue cannot be resolved until the verification procedure is completed.
Hope for your understanding and cooperation!

I refuse to provide this to you and according to your rules, return my money to me!

Hello, unfortunately, the KYC procedure cannot be refused in this case, as your funds were marked as connected to illegal activity.

Please contact our security team if you have any additional questions!

Show me proofs before!
Waiting them in e-mail.

Dear client, the email was sent, please check.
You can ask any additional questions in conversation with our security team.

Hello, glad to inform you that the refund was issued successfully.
Feel free to contact us if any questions arise!

Hello,

Dear user, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.

Best regards, BestChange administration.

After a month, the funds was sended back to my wallet.

Hello Arseniy,
Thank you for sharing your experience! As we can see, your coins were exchanged for 4.57903158 SOL (a bit more than expected). We'll check why it's stuck on the sending stage and get back in the near time.

Thank you for understanding!

***? When i receive my money or transaction success? ETA?

We'll get back with the hash as soon as possible!

Money is received after my bad review on bestchange! A lot of fake reviews on trustpilot, Be aware from this site, and stay SAFE!

Arseniy, your swap was completed successfully and the reason for the delay was clarified.
Your funds are fully safe with SimpleSwap and even if any issue appears - we are always doing our best to resolve it as soon as possible.

We will be glad to see you again on SimpleSwap!

Hello Client,
Thank you for sharing your experience with us. We apologize for the delay, our team is working on this issue. We will contact you as soon as possible with an update.

Swap completed after several hours! but at new rate (it was better for me)! only bad thing is about how long you should wait!

Resolved!

Client,
Glad to inform that your swap was sucessully completed!
Once again we apologise for the delay and inconvenience. We will be glad to see you again on SimpleSwap!

Hello Alex Patel,
Thank you for sharing your experience!

Unfortunately, your swap is stuck because you've sent several deposits to the address that belongs to the one swap. In this case, the deposits were not recognised, so our team needs some time to resolve your issue.

The refund will be completed in the near time, thank you for your patience and understanding!

Thank you for waiting! Glad to inform you that your coins were refunded.
Once again we apologise for the delay.
Hope to see you again on SimpleSwap!

Hello Des,
We understand how frustrating that must be, especially after such a significant number of confirmations. The delay and failure are unexpected, and waiting longer for a resolution isn't ideal. We sincerely apologize for the inconvenience caused. Currently our team is working on a refund.
Your patience and understanding are greatly appreciated during this process.

Hello,

Dear user, we kindly ask you to confirm the receipt of refund from the administration of the exchanger.

Best regards, BestChange administration.

I have not been refunded, the support agent told me that I would be refunded within 12 hours, it has been over 12 hours and almost an entire day since the failed exchange and they still have not refunded me or will give me an answer as to when I will be refunded.

They will not give me a date instead they use words like the near future and soon.

Unfortunately, BUSD was delisted on our liquidity partner's side, please find the details here https://www.binance.com/en/support/announcement/binance-margin-binance-futures-will-delist-busd-d980d81501594f80b2903cdfe29f1166

At this moment, we can complete your swap at the current rate, please notify us by live chat if you agree.

Have been talking to support for 40 minutes, they said "I’ll forward this to our team and notify you" then stopped respoonding to me. My exchange has not been completed.

So now I've been told they cannot complete the exchange, they have to refund me, in an unknown amount of time. If BUSD was delisted and you told me I am unable to be refunded, then how are you going to refund me? You keep changing your answers. Am I being refunded or is my exchange being completed?

Des, your swap was successfully completed! Once again we apologise for any delay and inconvenience.
We will be glad to see you again on SimpleSwap!

I've been waiting for an exchange for more than a day, they feed me the same thing, I'm already losing my nerves!

As soon as I wrote a complaint, everyone immediately returned the money. Some funny service kept the money for more than a day. I wrote a complaint and immediately returned it. I lost money on the course and on the commission, they didn’t reimburse me for anything, they offer loyalty bonuses, but why do I need them if I won’t use this service anymore. I lost my personal money and they offer me loyalty bonuses, why the hell do I need them?

Hello Artem,
Thank you for sharing your experience!

Unfortunately, your coins were stuck before the exchanging stage due to a technical issue that was resolved successfully.
Once again we apologise for the delay and inconvenience. Hope you’ll change your mind and return to our platform. We’ll be happy to see you again!

Hello,

We request the exchanger's administrator to respond to the user's complaint.

Best regards, BestChange administration.

Hello Fe,
We sincerely apologise for the delay! Unfortunately, your refund is stuck due to an issue with the AVAX coin on our liquidity partner side. We're doing our best to resolve it as soon as possible!

You will be notified immediately when we send AVAX to your refund address, thank you for your understanding!

How can the claim be marked as solved when nothing has materially changed since I made the claim initially? Still don't have my money.

We'll notify you as soon as your issue is resolved, thank you for your patience and understanding!

My issue was resolved and my AVAX was refunded in full, I was not charged gas.

Thank you for the update! We will be happy to see you again on SimpleSwap!

Hello Aleksandr,
We highly appreciate your feedback. It is important for us.
Thank you.

Hello Benj, unfortunately, our liquidity provider has found some of your transactions to be suspicious. That is why this verification was initiated. In this regard, it is important for us to check the source of the funds in question. As we can see, you’ve provided some information regarding your source of the funds and, currently, our team is checking it.

Please note, that the funds are stopped on our side and our liquidity partner has no access to either the funds or information that you’ve provided.
We will notify you as soon as we get any updates!

It was 5 days ago when your security team replied, and I spent emails to asking the updates everyday but you are not replying with any updates.

We will provide you with an update once your employer responds and confirms the information you have provided.
Thank you for understanding!

Despite my providing all the documentation proving the source of my funds, you have locked my funds for ten days and have not yet returned them.

Hello Benj, your case is still under review.
We will notify you as soon as we get any update, thank you for your patience and understanding!

It has been 11 days you locked my fund. But you are still replying with somewhat templated message. I provided the information you requested in a short period of time but you are processing everything very slowly. I doubt you are actually checking my information to resolve the problem. And it's very hard to get a response from your official support team.

Hello, you've been notified by email that we've contacted the employer that you mentioned.
Currently, we are waiting for his response.

We will notify you as soon as your source of funds is verified and let you know the next steps.
Thank you for your patience and understanding!

Team is not replying to my emails.

Hello Benj! As you've been notified, the Binance team should've contacted Tsunami finance team in order to clarify some details. We'll check if there are any updates and notify you.

Thank you for understanding!

Hello Boris,

Thank you for your positive feedback!
We are glad that you liked our work. Our team tries to provide only the best service. We appreciate your trust and hope to continue to bring you pleasure.

We will be glad to see you again on Simple Swap!

Hello,

We request the exchanger's administrator to respond to the user's complaint.

Best regards, BestChange administration.

Hello Civ,
We sincerely apologise for the delay and inconvenience! As far as you know, XMR is an anonymous coin, so such cases should be checked very carefully due to security reasons.
However, your issue was resolved successfully, thank you for your understanding and patience!

Dear user, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.

Best regards, BestChange administration.

Hello Andrei,
Thank you for taking the time to leave a positive review, really appreciate it! We will always be happy to help you with any questions.
Hope to see you again on SimpleSwap!

Hello Kyoo,
Thank you for reaching out and sharing your experience with us. We appreciate your patience during the delay in processing your exchange request.

Hello Evgenii,
Thank you for your feedback! glad that we were able to help you there. Hope to see you again soon.

Hello, thanks for sharing your experience!

The SimpleSwap platform combines the advantages of CEX and DEX. For example, like CEX, we provide the opportunity to exchange a large number of cryptopairs, competitive rates and high speed of exchanges. But at the same time, like DEX, we value customer privacy. Our users don’t need to create an account on our website and store funds there. The client can send funds from their wallet to our deposit address immediately after creating the exchange.
But nevertheless, we don’t work entirely with our own liquidity; we have liquidity providers, which are usually major exchange platforms.

In this case, your funds were stopped at the request of the Binance team for verification. To simplify the process, you can contact their special department through the mail we provided for you. They will give you information about the investigation and ask some questions. Due to restrictions on transferring data to third parties, it will be better and safer if you contact them directly.

Thank you for understanding!

That's really nonsense.
In that case, you have to explicitly said my token will be flow into the Binance before proceed swap through the UI.
As a user, I never knew about it and when I exchange my token, dealt with SimpleSwap team, not Binance team.
As I dealt with SimpleSwap team (SimpleSwap never explained where's my cash flow), you have an obligation to explain me everything about freezing fund and I've right to ask the purpose of the ID verification and progress.

Khanh, you can find our liquidity partners here https://simpleswap.io/about
Regarding the verification process, you can check our AML/KYC policy https://simpleswap.io/aml-kyc

Please let us know if you have any additional questions!

No, no. I didn't ask you to clarify about the liquidity partner and AML/KYC policy.
What I'm saying is as I dealt with SimpleSwap, you've an obligation to explain everything like why my fund freezed, why unable to refund asap.
In case, SimpleSwap explicitly shared the cash workflow so that I could notify it goes into CEX service, it won't happen. Avoid the duty for the user will result SimpleSwap lose trust from users.

Khanh, as we mentioned before, you can contact the Binance team, so they can explain why your funds were suspended in detail.
Thank you for your understanding!

Ok, let me replicate what you are saying
- My fund freezed while I'm trying to exchange on SimpleSwap
- And SimpleSwap doesn't have any concern and responsibility with my fund lost

Then here's my question, why did you create SimpleSwap service? What is it for?
Rather than using SimpleSwap, just let users to use Binance.
At least, you gain benefits from users exchange (which means you get paid from users) and you must be faithful on your duty

Please ansewr my question.
- Doesn't SimpleSwap have any responsibility when users' fund locked?

Dear customer,
Please note that we asked you to contact the Binance team just in order to accelerate the process.

Of course, our team is responsible for the verification process and we will notify you as soon as it's completed.
However, the review process might take up to several business days, we will keep you updated!

Thank you for your understanding!

Hi, Mich
There are cases when we conduct KYC of designated customers and/or transactions. This only happens if our system or our partners’ system recognizes the transaction as suspicious. KYC might be conducted based on internal Company policies and external requirements of governmental authorities or financial institutions.
We apologize for any inconvenience this situation may have caused you. However, we regret to inform you that we cannot resolve this case without completing the KYC (Know Your Customer) verification process. This is a mandatory requirement for all cases like yours, to ensure the security and compliance of our services.
We appreciate your cooperation and understanding in this matter.

I sent you a passport and a selfie

Thank you for your patience and understanding as we investigate your case.
In this case, our security department will resolve the issue as soon as possible.
We will keep you updated on the progress and inform you of the outcome. We appreciate your cooperation and trust in our service.

It looks like my money will not be returned to me, they write very strange things, talk about some operations on this XMR wallet, ask for information and not a word about a return or exchange, although I have already passed verification and sent my passport. This is the first time I have been so blatantly deceived

We highly recommend that you wait for updates from our support team, please.
Questions were related to the payout address, its origin and if it belongs to you. Since you declined to provide detailed information about this XMR address we need some time to investigate the current case. Appreciate your patience.

Why don’t I have the right to send to the wallets I want, please indicate to me the point in your rules where this is written

KYC might be conducted based on internal Company policies and external requirements of governmental authorities or financial institutions. It is mentioned in our FAQ ( https://simpleswap.io/faq )
Unfortunately, if any address or transaction is marked as suspicious we are forced to stop the provision of services. Investigation is needed to clarify details and to make sure that there are no mistakes. if you have additional questions please contact our live chat support at https://simpleswap.io

I'm not even asking you to do me a favor and make an exchange, you can simply return the money back to the wallet that transferred it to you, what's the problem?

Unfortunately, our security department still reviewing the info provided by you.
We are working hard to handle this situation manually as soon as possible. We appreciate your patience and understanding while we resolve this issue. We will notify you when there will be anything new.

That is, it is written on your website that if we don’t like your activities, even if you have a good AML, we can appropriate it for ourselves? And it turns out it could be any user, this is pure fraud

Okay thank you

So this is very strange and suspicious on the part of the exchanger, they just don’t want to give me my 3 ETH under the pretext that I exchanged 3.5 times less almost 2 months ago and they considered it a suspicious exchange, although it was a different exchanger and another cryptocurrency. That time I received cryptocurrency for online work and I’m not sure if it was suspicious, but the exchange was successful. But I don’t understand what relation my new exchange has to the old exchange if it happened without blocking, and what right do they have to block my new exchange if it’s not suspicious. They just don't want to return the money under the pretext that I need to prove where my client got the money from and I can't do that, it's just nonsense. They just stole my money. Binance or other exchanges don't do this.

Mich,
The transaction you’ve processed recently has been placed on hold by our security system. It has happened due to an alert from our risk management system. According to European AML directives and regulations, we ask you to complete the KYC procedure.

As far as we know, the only thing left for you to do is confirm the source of the funds in question. Please follow the instructions of our security team to resolve this issue as soon as possible.

Should you have any questions, please let us know.

You are asking me to provide information for a payment that another person sent me, how can I be responsible for this, I didn’t even know that he used your exchanger and it was a very long time ago and has nothing to do with my new exchanger, I don’t think so that it is legal. Your rules say that you can verify any transaction, but it does not say that you can block new transactions because for old ones that happened a long time ago, you have not provided evidence that the previous transaction was suspicious. If you have such flexible rules and you can change them in your favor, then it turns out that you work like scammers and do not comply with agreements.

According to your rules, you can return the money to me if I go through KYC and confirm the origin of the money that you have frozen, and I can do this easily, but you, breaking your rules, ask me to confirm funds that were once sent to my wallet many days back, this is nonsense

" Please be informed that we reserve the right to stop the provision of services in case a customer refuses to provide us with the requested kyc information. In this case the amount of the initial deposit will be transferred back to the same address. " This is written in your rules, i ask you to adhere to them!

I refuse to go through kyc, return the money back to my wallet as written in your faq!

Unfortunately, your transaction is high-level risky, so we cannot issue a refund without verification process and source of funds confirmation.
You can find our AML/KYC policy here: https://simpleswap.io/aml-kyc
Thank you for understanding!

Where is that written? I check AML and my ETH poses minimal risk! Anyone can check this

Why does your FAQ say one thing, but in reality something else happens? You are deceiving people! Isn't this a reason to block this exchanger at least on the bestchange website? This is an obvious [Obscene and abusive language was removed by the monitoring's administration], they just want to take my money

Mich, as we said before, your transaction cannot be refunded as usual transaction, because it has high-level risk. You can be sure that the issue will be resolved as soon as you provide all necessary information
Hope for your understanding and cooperation!

How did you determine the level of risk if my wallet from which I sent you money has a low risk level and I see this in the AML bot? and on Monero it is impossible to check AML! I don't understand what information you are asking me to provide about some transactions that happened a few months ago, it seems like nonsense

And this has nothing to do with the implementation of this exchange, which you blocked! Don't you think this is absurd?

And I didn’t even send these transactions a few months ago, how can I know the origin of that money

Mich, confirmation of the source of funds is a mandatory part of the KYC procedure. Therefore, we kindly ask that you provide the required information so that we can resolve the situation as quickly as possible. Further information was provided by our security team.

Hope for your understanding!

This is not a problem, I can provide a report of funds for this particular operation, but you are asking me about another operation that happened a long time ago and was not performed by me!

I sent you what I managed to find out

Thank you! Our security team will check it and update you as soon as possible.

It is written above that any problem is solved within hours, 2 days have passed and the money has not been returned, it is just lying in their wallet, I don’t understand on what grounds

Mich, you were notified by our security department that this case is currently under investigation and the information was forwarded to the complainant. Your funds are safe and will be returned to you as soon as the information you provided is verified and approved.

However, the earliest we can get back to you with an update is Monday. Hope for your understanding and patience.

A lot of time has passed, the money is still in their account and for a reason not even related to this transaction. They still have information on their website in the faq that they always return money; people reading this think they are safe, but they are not.

Mich, this case is still under review by our team. We apologize for the delay and we will let you know as soon as we have any updates.

Hope for your understanding and patience.

It's already Thursday, no response, I'm being ignored by email. And still illegally violating their rules faq they won’t give me my money

Dear Mich, our team is still working on your request. We will notify you immediately as we get any updates.
Thank you for your understanding!

Where is the evidence that you are working on this? Why do you demand confirmation from me of something that I didn’t even do and you don’t provide me with any information, and violate your rules which are written in the faq

Dear Mich, as we said before, we've contacted the requestor and currently waiting for their reply.
We don't violate our rules and due to our AML/KYC policy (https://simpleswap.io/aml-kyc): The Company is entitled to apply any combination of AML/KYC procedures based on a risk category of a Client and on a risk-based approach to each Client of the Company.

We will notify you as soon as we get any update, thank you for understanding!

Your faq says differently, and when I used your sites, I hoped that you would follow your rules!
Then remove this entry from the faq and write that you have the right to steal any operation under the pretext of completely different operations.

A lot of time has passed and I no longer doubt that you are simply deceiving people. I found many other people with the same problem, you systematically do this and any translation can be stolen by you.

Hello Mich, the proof of the conversation with the requestor was sent to your email.
We sincerely apologise for the delay and notify you as soon as we get any update!

I didn't get my money back.

Hello Mich, the updated information was sent to your email, please check from your side.
Our security team is looking forward to your reply.
Thank you in advance!

I didn't get my money back.

They are even more demanding information about a payment that has nothing to do with this payment, how can I give information about a payment that I have not made and was a very long time ago, it has nothing to do with my new payment and the money has already been blocked 3 times more. This is just some kind of nonsense, I hope this company closes soon, my 5 thousand dollars will not be returned to me ((

Don’t you dare change your review to neutral if you haven't returned the money to me.

Dear Mich, you were notified by the email from our security team, that the transaction on your wallet contains stolen funds. So we kindly ask you to provide reliable information about the source of funds.

Unfortunately, we are not able to issue a refund without this information.
Hope for your understanding and looking forward to your reply.

I didn't get my money back, they demand information that is impossible to get.

Hi Mich, could you please clarify if you sent any additional information that was requested? Unfortunately, we didn't get any reply from you.

I didn't get my money back, they demand information that is impossible to get.

Dera Mich,
To proceed with the investigation, we urgently need you to provide details regarding the origin of the funds involved in the transaction. Without this information, we regret that we cannot issue a refund.
As part of our commitment to maintaining a secure environment for all users, we kindly request your cooperation in providing reliable information about the source of these funds.
The information should be provide to our security team.
We look forward to receiving your response at your earliest convenience.

I'm willing to give you information about the transaction you blocked, but you demand information about a transaction that has nothing to do with this one! Do you understand what's going on here?

It's really stupid, like I'm talking to a wall.

In fact, you blocked the operation because some operation long ago on this wallet you did not like, what is this nonsense, where in your rules it is written? I accept a lot of payments on this wallet how do I know who sends me what from where? Don't you think that's a stupid excuse to take my money?

Mich, you can forward your questions to our security team, so they will be glad to answer them.
Thank you for your understanding!

A transaction you didn't like is 1500$, a transaction you blocked is 5000$ is that fair? You take 5 days to reply to emails and send me fake screenshots, when I enlarge the photo I see only squares. Stop pretending that the problem is solved, it cannot be solved until you return the money!

I've already realized that you won't refund the money but this review should be unresolved! And every time you check the box that the problem is solved I will put it back because the money was not refunded.

Mich, please contact our security team for further discussion.
Hope for your understanding!

Dear Mich, you are responsible for the source of funds deposited into our platform. In this case, we have reason to believe that part of the funds you contributed is associated with illegal activity. Therefore, we have stopped your exchange for additional verification.
So we still need the requested information in order to verify your transaction.

Thank you for understanding! If you have any additional questions, please contact our security department.

I can only be responsible for my operation that I carry out through your exchanger, and for operations that were on my wallet a long time ago I am not responsible since I did not perform them.

This is very stupid and you are criminals.

You are asking for information not for my transaction, but for a transaction to my wallet half a year ago, what nonsense.

I don’t understand how your site still works, if you do this, I'm already preparing an appeal to the government services of your country.

Hello, Mich!
We would like to remind you that we are still waiting for your response by email.
Thank you in advance!

Hello Rick,
Thank you for your review! We're glad our service suits your needs. Always welcome on Simpleswap!

Hello Alex,

Unfortunately, your swap is still in the confirmation stage due to a slow BTG confirmation process. It's necessary to be sure that we get full control over the funds to complete the swap. Unfortunately, BTG doesn't have a high enough hashrate. That's why it is important to get the required number of confirmations to proceed with the swap.
The lower hashrate the easier it is to 51% attack and the more confirmations are required to ensure that the transaction will not be excluded due to a deep network reorganization.

However, as soon as the deposit gathers the required number of confirmations, the swap will continue automatically. We will keep an eye on it and notify you once it is completed.

Thanks for your understanding and patience!

How much confirmations need to complete swap?

The required amount of confirmations is 300. The swap will be completed soon, please don't worry!

306 confirmations now!

Alex, our team is working on your swap. We will notify you as soon as the swap is completed!
Thank you for your understanding!

327 confirmations, what's a problem to complete swap?

Alex, we sincerely apologise for the inconvenience! As we can see, your deposit is stuck on our liquidity partner side.
We've contacted them already and doing our best to resolve this issue as soon as possible!

Please accept our apologies for the delay, we will keep you updated!

How long will take to swap? More than three days have passed!

Alex, our team is still working on your issue, we sincerely apologise for the delay and inconvenience!
We'll do our best to resolve it as soon as possible.

Thank you for your understanding!

Why is the swap status page unavailable? Are you going to make a swap or return the funds back?

Alex, thank you for waiting!
We are ready to issue a refund or complete your swap at the current rate. Please contact us by email and confirm what option you prefer.

Once again we apologise for the delay and inconvenience

Glad to inform you that your swap was completed successfully!
Feel free to contact us with any additional questions, our support team is available 24/7!

Hello Martinez,
Thank you for the positive feedback! Glad you enjoy our service.
Feel free to contact us with any questions.
We will be happy too see you again on SimpleSwap!

Hello Jay,
Thank you for your review!
We're glad you have appreciated our efforts.

Hello Jenny,
Thank you for the positive feedback! We really appreciate your kind words. Feel free to contact our support team at any time, we are always happy to help you.
See you soon on SimpleSwap!