VsemObmen exchanger

Hello, we can see that the transaction is marked as successful in our system. We have also sent you the payment confirmation in the chat.

If the funds have not arrived in your account, please follow the instructions provided earlier to resolve the issue. Thank you for your cooperation.

Followed your insucrured instructions after recieving payment confirmation (if it can be called it). confirmation looks fake without any confirmation of a payment service, logotype, sender iban. SEPA doesn't mean a payment system. Real payment confirmation always shows from where funds were send (revolut, wise etc.) and the HEX part in this image you'v send me doesn't show any real bank transfer from your side.

Vladyslav, We have received a video confirmation from you. Please wait. If the funds were not sent or were returned to the sender, we will repeat the payment or return the funds to you in cryptocurrency as soon as possible.

Sure, looking forward for more information from your side, untill then claim isn't resolved.

Vladyslav, We have received a video confirmation from you. Please wait. If the funds were not sent or were returned to the sender, we will repeat the payment or return the funds to you in cryptocurrency as soon as possible.

Sure, looking forward for more information from your side, untill then claim isn't resolved.

Dear Vladyslav,

We will provide you with a detailed payment confirmation shortly, containing the relevant transaction information to clarify that the payment was initiated via SEPA. Please note that SEPA transfers may take additional time to process, and the funds are expected to arrive on Monday.

Until the expected processing period has elapsed and we have had an opportunity to provide the detailed confirmation, we do not consider this financial claim justified. Presenting the transaction as unresolved before the expected arrival date may create unnecessary confusion for other customers.

We kindly ask you to allow the transfer the necessary time to be processed. We will provide the additional confirmation as soon as it is available.

You could have told me from the begining to wait untill monday but your first reply were — We send everything, it was confirmed from our side. and Asked to show (!) my presonal bank account which is not appropriate in any case. now your words has changed to wait untill monday. I am considering this as try of gaining my presonal bank information from your side. I want full confirmation that video I've shared was deleted from servers, personal/work phones, website or any other data storage devices possible. Untill funds are not recieved this is an open claim, because you've closed the order on your side when it's not finished.

Dear Vladyslav,

We understand your concerns and would like to clarify the situation.

The video confirmation was requested solely to verify the payment and help resolve the issue with your transaction. Our intention was to confirm the payment details, not to obtain unauthorized access to your personal banking information. Please note that you should never share your banking passwords, PINs, or one-time verification codes.

Our previous messages were not contradictory. We confirmed that the transaction was marked as successful on our side, and we explained that SEPA transfers may require additional processing time before the funds reach the recipient. We are preparing a more detailed payment confirmation to provide further information about the transfer.

We understand that you consider the claim unresolved until the funds arrive. We will continue to address the matter and provide the available payment documentation. As previously explained, the funds are expected to arrive on Monday.

Thank you for your patience and understanding.

Still no confirmation of deleting my video from any of data storages from your side. Your request for video confirmation does violates all of the personal data protection safery protocols. And yet, your previous messages were contradictory, your explanation about SEPA transfers only waas mentioned here, in this dispute, nor on your website chat neither your telegram, which is blocked by TG adminstration, and still somehow mentioned on your website as a form of contact.

You understand correctly my consideration about the claim, it is not resolved untill funds arrive in the way as I've send them or in the way that was mentioned in order.

Dear Vladyslav,

We acknowledge your position that the claim remains unresolved until the funds are received.

As previously explained, the payment is being processed via SEPA, and the funds are expected to arrive on Monday. We are preparing a detailed payment confirmation to provide additional transaction information.

Regarding your concerns about the video verification, it was requested for the purpose of verifying the transaction. We understand your concerns, but we disagree with the assertion that the request was intended to gain unauthorized access to your personal banking information.

We will provide the available payment documentation as soon as it is ready. Until then, we ask that you allow the expected processing period to elapse so that the transaction status can be clarified.

Regards,
The VsemObmen Support Team

The exchange rules on your website 14.1 & 14.2 states that you consider my transaction as finished as you've closed it and markes as successful. And you acknowledge that the funds are not recieved.

This open claim will not be cloased untill funds are recieved from my side, even in taken consideration your fear about it may create unnecessary confusion for other customers. It will show the custumers how communication and exhcnage on your website goes.

Untill funds are recieved we can continue this open/closed claim actions, as I can see your only fear about other costumers and not those who have troubles with your exhcnage which you confirm.

Dear Vladyslav,

We have taken your concerns into account and moved your order back to processing so that the transaction can remain under review until its status is clarified.

As previously explained, the payment was initiated via SEPA, and the funds are expected to arrive on Monday. We are preparing a detailed payment confirmation with additional transaction information and will provide it as soon as it is available.

Regarding your concerns about the communication and the video confirmation request, the video was requested to help verify the payment and investigate the issue. We understand that you disagree with this procedure, but it was not intended to obtain unauthorized access to your personal banking information.

We acknowledge that you consider the claim unresolved until the funds are received. We have therefore returned the order to processing and will continue to address the matter. Once the transfer status is clarified, we will take the appropriate next steps.

Thank you for your patience.

Funds were recieved not in a full amount. Order was accepted at 140 RON, I've recieved 127,77.

Vladyslav,

During your conversation with our support team, we informed you that the amount was transferred at your bank's exchange rate at the time of payment. While the payment was being credited to you, the exchange rate changed. We will provide a discount on your next exchange. We apologize for the inconvenience.