Hello, I created an exchange on SimpleSwap, then immediately sent coins to their account, direction ETH Optimism — USDT TRC20. I still show *Pending deposit*, first of all tech support told me to wait from 5 to 60 minutes, then that the exchange can be delayed for 2 hours, then they wrote me a link to the transaction where you sent the coins, I gave it to them 3 times. It's been like 4 hours since the crediting of funds to their account, I have not received my coins. Your posts about how you feel so much *pity* for me don't interest me, I want my money.

Hello, I came across this service for the first time, I started exchanging my VGX tokens, but for some reason the service gave me an XVG ERC-20 address for this token, after which the waiting time passed longer than stated in the withdrawal regulations, my application status remained unchanged until Until now, I am very worried about my coins, since this is conditionally my working capital and I need to resolve this situation as quickly as possible, I would like to call the attention of the bestchange platform for a more prompt solution to the issue, I want to receive my coins fairly, or complete exchange, just help me please.

I am sent 10000 usdt to swap, 2 hour status not change, not good, not reconedate.

They couldn’t exchange anything for several hours, after which they told me to go through a process that would take 3 days. I don't have time to wait 3 days. The exchanger looks like a liar because they are not going to return my deposit.

These two days were really hard days for me, because I am a trader and not a holder! I exchanged W token at 1.16 and I was going to sell it at 1.24, now after 2 days you sold it to me and I lost 200 dollars just because of your delay, it was really the worst experience of my life! I lost and got nervous and was stressed for 41 hours, and I doubt that I will ever use your platform again.

I talked to the admin of W token, and they told me that there is no problem from our side, I also asked different exchanges like Coinex and Binance and they had no problem withdrawing W token, which means that you can withdraw this currency. You had a problem, you gave me an alternative way after 40 hours, which cost me $200!

I am an artist and this is a big loss for me, you are not even doing anything to make up for it.

As an avid crypto enthusiast, I've traversed through numerous exchange platforms, seeking that perfect blend of efficiency, reliability, and affordability. My journey led me to Simpleswap, and I must say, it's been a refreshing experience.

This is one of the exchanges that can provide fast service and support, all my exchanges go smooth and fast.

While using this exchanger, there were no problems. The swap was delayed a couple of times, but technical support quickly resolved everything.

I used this exchanger for the first time today, and my transaction was fast and successful. I recommend it.

I've been using simpleswap for days, never have this problem, suddenly 'Your exchange has failed', of around 453$, relatively small amounts.

I already reported to the CS, let's see how long it will take me to get it resolved.

All i want is the fund to be deposited back to the initial address.

I will keep open this review, until i got it solved, let's see the progress together.

For some reason my complaint is not true to the language in which I wrote
I’ll repeat it again, I’ve always made exchanges up to $20,000 without any problems, I’ve been using this site for more than 2 years, but when I made the last exchange they started to freeze me, invent some kind of checks, and not return my coins, I already sent them a video photo and hash of the transaction about the request has already passed more than 12 hours, and also more than 24 hours have passed since the beginning of the exchange, I think they just want to brazenly take over my coins
I ask the administration to check this exchanger for lice.

I really enjoyed working with the exchanger. The money arrived within an hour. Everything is ready in its entirety. I will use it. It was quickly sent by email and verified very quickly.

It has been 48 hours since my request was frozen. The customer service on this platform is terrible, and it's causing a waste of time. I don't recommend it. They asked for KYC verification, and I went through the process, but all I see from them is delay tactics. This is causing me losses and wasting my time. Please send my funds to my wallet address. I demand that the management of BestChange intervene in this matter.

More than 30 hours delayed the exchange, support responds very, very rarely and you have to wait more than 15 minutes for a response. After a day of delayed exchange they asked for KYC, I eventually verified, but the funds never arrived, during this time I managed to lose some of my money and most importantly some of my time.

I do not recommend this exchanger in any way.

Well... On 7.03.24 i wanted to exchange USDT=>HMND.
I sent USDT coins to the specified deposit address and waited.

Exchange ID: ***

Transaction Hash on bscscan:
0xa4a118318eb04c0ee77cc5424aa1d49d1f1dab4a7ced7a9f41a477bdc60d83dd

For some unknown reason the conversion did not continue and i didn't receive back my HMND coins.
I have written to customer support several times asking for my funds back, but each time i get the same answer "Your funds are safe, please don’t worry. we will keep you updated".

It's the 12th today!
I'm being blatantly ignored.
The service rules do not specify how long my appeal will be considered.

I categorically do not recommend using this service!

I recently utilized the SimpleSwap exchange service and had an excellent experience. I highly recommend it.

I sent to simple swap 27 xmr and my wallet didn't confirm the transaction. But simple swap send me eth. I contacted their support and explained that the xmr didn't go out from my wallet, but they sent me eth. The said received my xmr and nothing to worry about.
They have a great support, explained me what could be a problem. Indeed, a problem was with my xmr wallet, it wasn't updated.
Thank you for the great support!

I initiated a $3,000 transaction to acquire FET coins at 16:00 UTC yesterday, which failed without my knowledge for six hours, during which time the FET price surged, causing me to lose out on $500 worth of potential profits. After contacting customer support, they estimated a 4-5 hour resolution time, yet my order failed a second time. My experience with this exchange has been profoundly negative, leading to a substantial loss. I would advise against using their services.

My exchange TRX XMR hung up, support says that for 10 hours, asked to return TRX to which I received the answer that it will take even more time. I am very unhappy that I contacted this company. I was particularly struck by the support response that lies that XMR exchanges are completed with a delay due to network load, which is not true, I checked the monero network working stably and without failures.

***/*** for 1 btc

Today, several applications were created on the specified platform. The first 2 exchange were relatively small and amounted to 0.001 and 0.3 BTC and passed without any difficulties.
After that, the third application was created in the amount of 1 BTC. After a couple of hours, the status of the application remained unchanged and had to contact support, which with a standard set of phrase replied that the exchange/return of these funds was impossible without verification.
When asked why the first 2 exchanges passed, they answered simply and without hesitation — well, the first 2 and that's it, and the third turned out to be risky. I don’t know whether they understand or not, that it looks like they just waited for a large sum to make an attempt to *** through KYC's request.
Please note that all 3 exchange implied a translation of coins from the same BTC address. The BCHANGE administration please pay attention to the incident. Even if the coins have some kind of score in some bases, then what is the point of making the first 2 transactions. There is only one conclusion, in my opinion.

This website gave me a bitcoin cash address for an order, after I sent the money it changed the bitcoin cash address, telling me that the address where I sent the money is not theirs! please consider this website is a big ***!

Exchanged 20 DOT for 206 USDC on Solana without problem. I contacted their support with details of my payment and it was very quick after that. Automatic payment detection lagged a bit.

Will use again.

I sent SimpleSwap USDC for an exchange which they could not execute and they would not return my USDC. They charged me additional fees to have my USDC returned and then after I sent them the fees they still did not return my USDC, simply stating "We will do our best to make your coins available to you again." This has persisted for several days without my funds returned. This company has no integrity, I would avoid using them.

I just decided to make sure that everything is OK with my exchanges. I thought I would wait a couple of days, but they answered me just a couple of minutes later. After another 15 minutes, I received a hash and a notification about the completion of the exchange. Excellent support work.

Made an exchange btc to xmr.
The exchange was frozen and asked to undergo KYC + provide a source of funds. I provided everything! And on their part, 0 actions are just silence. I don’t recommend using it when clients are treated this way, I suffer losses because of them!
I ask the Bestchange administrator to intervene to resolve the issue!

I made a transaction of over 100k us to swap for xmr.
They kept on showing that it's processing till they told me to wait 4-5 hours. i am writing this review because i'm not liking what i'm seeing in these reviews and i am scared i may not get my money back.

I am facing the same issue Anna Maria is.

This is actually scary.
I've used them before without issues with smaller volumes.

I did a swap of xmr for ltc, it has pass over xmr 300 confirmation and I’m yet to receive my ltc. This is over 10 hours now and yet support keeps telling to wait for more 4-5 hours.

SimpleSwap has truly revolutionized the crypto exchange experience with its user-friendly platform and efficient service. As an avid crypto enthusiast, I've explored numerous exchanges, but SimpleSwap stands out for its simplicity, reliability, and speed.

I accidentally sent the coins in wrong network, however Stephanie from support team swiftly assisted me in completing exchange! I greatly appreciate their dedication to customer support, this is my favorite exchange now.

I don’t recommend it at all, I wait more than 60 minutes for a regular trx-xmr exchange, they keep putting it off when I’ve already lost my money for the course, we’re waiting for a solution.