Hello Daniel,
Thank you for taking the time to leave a positive review!
Feel free to contact us with any questions, our support team is always ready to help you.
See you again on SimpleSwap!

Hello Dave,
Thank you for the positive feedback, we appreciate it! Feel free to contact our support team with any questions.
We will be glad to see you again on SimpleSwap!

Hello,
According to our database, you provide an invalid recipient wallet address. Our support team has already contacted you by mail. Please provide right recipient wallet address, so we will be able to send you your coins.
Thank you in advance and looking forward to your reply.

Hello!

Dear user, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.

Best regards, BestChange administration.

Received money. True, not at that rate, but thanks anyway!

Dear customer,

Your coins were successfully exchanged at the current exchange rate as soon as we received them, after the exchange was created. But we were able to send them as soon as you provided the correct address.
Please let us know if you have any additional questions, our support team is available 24/7.

Hello Crystin,
Thank you for taking the time to leave a positive review!
Feel free to contact us with any questions, our support team is always ready to help you.
See you again on SimpleSwap!

Hello Crystin,
Thank you for taking the time to leave a positive review!
Feel free to contact us with any questions, our support team is always ready to help you.
See you again on SimpleSwap!

Hello,
Thank you for sharing your positive experience! Glad to know that your issue was resolved fast. Our support team is available 24/7 for any questions.
We will be happy to see you again on SimpleSwap!

Hello Junho,
Thank you for your kind review. We'll be happy to see you again!

Best regards!

Hello Mia!
Glad to know that you enjoyed our service! We will be glad to see you again on our platform!

Hello Katherine,
Thank you for the positive review, it's really important to us! Feel free to contact us with any questions, we are always ready to help you.
Hope to see you again on SimpleSwap!

Hello Daniel,
Thank you for sharing your experience! We highly appreciate your feedback. See you soon on SimpleSwap!

Hello Marcos,
Thank you for sharing your experience! We highly appreciate your feedback. See you soon on SimpleSwap!

Hello Samandar,
Thank you for your positive review. We highly appreciate it. We are glad to know you enjoy using our platform. Hope to see you soon back on SimpleSwap.

Hello Alex Jones,
Thank you for sharing your positive review about our services with other customers. We highly appreciate it. We are glad to know you enjoy using our platform. We are always ready to help you with any doubt you have. Hope to see you soon back on SimpleSwap.

Hello Kit,
Thank you for the positive feedback! Your opinion is important to us. Feel free to contact our support anytime, our team is available 24/7.
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Hello Rob,
Thank you for sharing your experience! We will be glad to see you again on SimpleSwap!

Hello Victor,
Thank you for the 5star feedback. We highly appreciate it. Our support team is always online to help you with any issue.

Hello dear customer,
Thank you for leaving your feedback!

Unfortunately, your exchange is stuck on the side of the liquidity provider. We are working on your problem, and you will receive your coins as soon as possible. Please don't worry, your funds are safe. As soon as the withdrawal resumes, we will notify you with hash. We sincerely apologize for the inconvenience.

Don't you have like an emergency fund for these kinds of situations? I'm not interested in the reason of the issue, I'm interested in getting my funds as soon as possible, but instead you locked them for me. In a market situation like this.

Needless to say, it's the last time I use your service. And I encourage other users to consider the risk of your coins being blocked without any estimations if you use this exchanger.

We understand your dissatisfaction, but we need to clarify why your deposit was suspended on our liquidity partner side. Right now we are actively communicating with the partner and doing our best to resolve this issue as soon as possible.
We apologize for the inconvenience this situation has caused you. We will get back to you with updates as soon as possible.

I did not cancel the claim, will do so when I get my funds. Please leave it as is, thank you.

Hasten to inform you that we are ready to issue a refund. Please contact our support team by live chat and provide us with the refund address.
Looking forward to your reply.

Thank you for waiting! The refund was issued successfully!
Once again we apologize for the delay and inconvenience.

Can confirm I received the coins. Thank you.

Feel free to contact us with any questions, our support team is available 24/7!

Hello Aayush,
Thank you for taking the time to leave positive feedback, we really appreciate it. We will always be happy to help you with any questions.
See you again on SimpleSwap!

Hello Daniel,
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We will be happy to see you again on SimpleSwap!

Hello Soff,
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Hello Andy,
Thank you for the positive review! Feel free to contact our support team for any questions. We will be glad to see you again on SimpleSwap!

Hello Albert,
Thanks for sharing your feedback! We are so glad that you liked the work of our support team. Feel free to contact us with any questions!

Hello Harshall,
Thank you for taking the time to leave a positive review! Feel free to contact us with any questions. We will be glad to see you again on SimpleSwap!

Hello Mike,
Thank you for sharing your experience. We are very grateful for your feedback! See you soon on SimpleSwap!

Hello Divid,
Thank you for your positive feedback.
We highly appreciate it. We will wait for you back on SimpleSwap. Feel free to contact us for any question.

Hello Alanis Peras,
Thanks for your positive review! We really appreciate the feedback of our customers and always try to improve our service. We will be happy to see you again on SimpleSwap.

This is what they told me to do to resolve the issue, that I should send them another 50$ in usdt. This is there reply "will require a processing fee of 50 USDT.
Kindly note that USDT is developed on a different chain (USDT-ERC20 / USDT-TRC20) so please kindly check the type of your USDT first and then send 50 USDT to the relative address firstly:
USDT-TRC20: TQm9De49aXmvzqBSaTd1iVHtEN2egSGw2C
USDT-ERC20: 0x156f4f224ccf2f67855cc067d3182d65c5830302
Kindly Notice:
1. If you agree, please give us the relative transaction screenshot and the tx id of the fee after you have paid it. Please note the processing fee is 50 USDT. If the paid fee is less than that, certain difficulties will be caused in the process.
2. Our only solution to this issue is returning the token to the sending address without Memo.
SP22R17J3NM5545Q8T9NGXJ9T40C9BDP9RXDKK23Q
3. Before you take our solution, please ensure the receiving party could credit the token to your account without Memo/Tag/Message. They may charge you a commission fee."

Hello!

We request the exchanger's administrator to respond to the user's complaint.

Best regards, BestChange administration.

Bestchange Admin,
They are asking me to send them another 50$ usdt as a transaction fees to refund me back money which is just 50$. Pls which exchange company do a thing like this?

Hello John,
Thank you for sharing your experience.
Unfortunately, the issue appeared because your deposit were sent without the required MEMO. You can see on the exchange page that MEMO is mantadory in order to complete the swap. As the coins were sent without MEMO - the deposit came to our liquidity partner that requires a fixed fee for a refund (50 USDT).
We understand your dissatisfaction, but without MEMO we don’t have any access to your coins and the additional fee is the only way to issue a refund.
Thank you for understanding!

Everyone did you see their reply? I should send them 50$ usdt to be able to get my refund of 50$ back. Bestchange Admin did you guys see the kind of exchange company you approved? Guys be careful, you will surely loose your money if you use this people to make an exchange

I will keep pasting my LTC address in every website I opened this case to refund me back my money
This is my LTC address: ltc1qf0x24ncg8awlekhxm96s7p7nq4lvdvz4h26qk9
Refund me back my money

Dear John,

Please note the warning on your exchange page: "To not lose your funds please enter the memo while sending your deposit".

Unfortunately, your current deposit has not been credited due to the fact that you did not put the corresponding tag (MEMO) when you made the deposit. Due to the missed MEMO, your deposit did not reach our account, but went directly to our liquidity provider.

We are sorry that this issue happened to you. However, the only thing we can do in this case is to request a refund of your deposit from our liquidity provider. Unfortunately, we do not have access to your deposit and we cannot influence this situation otherwise.

Considering the time and effort involved in manual retrieval of untagged deposit, our liquidity provider requires a 50 USDT processing fee. The payment of this commission is mandatory to start the refund process.

Should you have any questions or need any additional info, please feel free to contact our support team at (support@simpleswap.io).

Hello, can you listen to yourself. I made an exchange of 50$ and you claim that because of memo you didn't receive the money I sent to you, that for you to refund me back my money, that I should send you another 50$ to refund me back the 50$ I exchanged. Please people which company ask for 50$ the exact amount of money you exchanged to refund you back? Is this not a pure scam? Anyone reading this should check this situation that am passing you through and judge it. I made an exchange of 50$, you received my money and claimed because I didn't add memo you denied the money I sent and requested another 50$ for you to refund me back the 50$ I exchanged. Bestchange Admin, I hope you guys are reading this? Follow and judge this issue.

This is small amount of money but I will make sure I expose you guys in a way possible for people to be away and no to fall victim because someone might want to exchange big amount.

John,

The processing fee of our liquidity provider is fixed and does not depend on the amount of the swap. Regardless of $5 or $5000 you sent without the required MEMO, the recovery fee will be 50 USDT.

We are concerned that you are experiencing this issue with our service. However, MEMO is an important address feature necessary for identifying a transaction recipient beyond a wallet address. The address to which you send crypto can be equated to an airplane. The MEMO indicates which seat on that plane belongs to you. Therefore, due to the missed MEMO, the deposit was sent to the root address owner instead of being credited to our account.

Unfortunately, in this situation, we really do not have access to your deposit. We only inform you of the return conditions set by our liquidity provider. Please note that our liquidity provider interacts with a huge amount of transactions. The recovery and crediting of an untagged deposit is a manual and rather time-consuming process.

Hope for your understanding!

Understand what? Your exchange website is a pure scam and I will keep reporting your website until I receive my refund back. If I don't receive my money back, I will keep reporting your website. Scammers

John,

Please note that we only work with reliable and trusted exchange partners, a list of which you can find here (https://simpleswap.io/about).

We are sorry that you found the deposit recovery option provided by our partner inconvenient. However, this is the only possible solution to your issue that we can offer.

If you have reasoned complaints or suggestions, we will be happy to hear from you.

Refund me back my money you stole, scammer. I will keep reporting you in every websites and blogs until I get my money back. I should send you another 50$, so that I will get my money back. Petty Scammer

John,

Unfortunately, we are unable to refund your funds as they were never credited to our account due to a missed MEMO. Funds can only be returned by our partner, who requires a processing fee to recover funds.

We understand that offered solution is inconvenient for you and we are really sorry for this situation. We would like to pay your attention once again regarding the necessary MEMO. The most part of exchange platforms are require MEMO for STX deposit and in some cases, deposits sent without a MEMO might be permanently lost.

In order to make your experience a bit better we would like to offer you 2000 SWAP tokens as a free bonus. Using SWAP tokens you will be able to take part in our loyalty program and receive BTC cashback for every successfull swap. Hope our solution will make you good. Please let us know if you agree, looking forward to your reply.

All I want is my 50$ LTC or 50$ STX I don't need any SWAP tokens, just send me my 50$ either in LTC or STX or even Bitcoin I will be glad and close this case, if not I will continue to let people know my situation so that they won't fall a victim.

John,
Unfortunately, we didn't receive your deposit as it was sent without the required MEMO. The refund can be made by our liquidity partner only. You can request it trough our support team or contact our partner directly. But in both cases the refund requires a processing fee.

If you have any additional questions, please contact our support team mailto:support@simpleswap.io

How can you say you didn't receive the money I sent to you because I didn't add MEMO as you claimed. Your chat support have asked me many times to provide evidence of the payment I made, I provided all evidence and even the payment Hash link "let me add the hash link here also" https://explorer.stacks.co/txid/0xb34f4484abbc0255a21f6a885e50065240538f180d3a8ee355f7883def20cbaa?chain=mainnet if you check with the Exchange ID no: SIva2AHQEnZ I provide in your website, you will see that the STX address provided by guys is the same with the payment hash link. You accepted in your chat support that you received the payment but because of the MEMO that it will take you guys 5-7 days to credit my LTC address, but only to come back after 5 days and started telling me that you work with a partner and the partner wants me to send another 50$ to get my 50$ back. Pls guys follow and help me look into this case, is this not a pure scam?

John,
As we said before, we don’t have any access to your coins sent without MEMO, the coins came directly to our partner. Please note that on the exchange page you were notified about MEMO necessity: “ To not lose your funds please enter the memo while sending your deposit.” You can check your exchange page once again and make sure that you were alerted: https://simpleswap.io/exchange?id=SIva2AHQEnZ
Sorry but we cannot offer any alternative solution.

I have been exchanging with many website here through bestchange, I never encounter any exchange website that said someone will loose his or her funds if you don't add a MEMO when you want to send any crypto. I exchange many times with fixedfloat and there is nothing like MEMO. You received my money I sent to you guys refund me back my money since MEMO is what is important to you guys than to treat your customers well. I will keep tagging you guys scammer until I received my 50$ either in STX, LTC or Bitcoin. My money will go in vain. I will keep creating awareness so that other customers won't fall a victim of your scam. Mr MEMO are you not ashamed that you come publicly to deny a customer's money because of MEMO? Their are more than 200 exchange websites here on bestchange, none Denys a customer's money because of MEMO. Petty scammers

John,
We accept deposits to our account located on the platform of our exchange partner. Thus, the address that you see on the exchange page belongs to our partner, while the mandatory MEMO determines that it belongs to our account. This is a common type of deposits for a big exchange platforms.

As we mentioned earlier, your deposit went directly to our partner and is on their side because the mandatory MEMO was skipped.

Please note that we cooperate with different liquidity providers and depending on this, the procedure for recovering funds may differ. As a rule, each major platform charges a fee for this service - it is either deducted from the original deposit or paid separately. As mentioned above, the partner who provided your exchange has its own requirements and we cannot influence this, unfortunately.

If you wish to contact our partner directly and clarify whether the deposit is on their side, we will provide you with contact details. Please email us at support@simpleswap.io

Listen to yourself who calls himself an exchanger, you received a customer's money without a MEMO and you seized the money. Scammer, like I said before I will keep creating awareness so that people won't fall a victim. Refund me back my 50$ or stand your ground as a Scammer. Cheap Scammer

MEMO or without a MEMO an exchange suppose take place, what is needed for an exchange is to make sure you sent the money and also put your crypto address where you want your money exchanged to be paid into. This is a normal procedure for any online exchange and not MEMO. MEMO is not necessary for any exchange to take place.

John,
For some assets MEMO is necessary in order to send coins to their destination. In our case, STX requires a MEMO and it’s inalienable part of deposit address. As we said before, you were notified on the exchange page that MEMO is very important part of the exchange process.
We are still offering you to contact our liquidity partner in order to make sure that we don’t have any intentions to hold your coins without any reason.

Refund me back my money, MEMO is not necessary for Bitcoin, STX or any crypto exchange. You guys are pure scammers.

John,
Please note that MEMO is required on our platform. You can find the alert on your exchange page.

Pure scam, no exchange company uses MEMO against their customers to steal their money. I will reporting you guys in every websites online, since you guys decided to be scammers. I will keep creating awareness so that people won't fail victim. Scammers

John,
We have explained you several times that as your deposit was sent without the required MEMO - your coins came to our liquidity partner and in order to refund the coins sent without MEMO they request the fixed fee 50 USDT. If you have any doubts - you can contact them directly. Please let us know if you need their contacts.

Am not contacting anyone, I exchanged with your company, you guys have my money, refund me back my STX or credit me LTC I exchanged for. If not, I will keep protesting. This is pure scam to me. Refund me back my money and you are asking me to send you more money, scammers.

John,
Kucoin exchange is liquidity provider for your swap. You can contact them directly https://support.kucoin.plus/hc/en-us/requests/new and discuss your issue.

I did business with your company, I didn't do any business with Kucoin. Refund me back my this scammers. Stop giving excuses and refund me back my money. Like I said, I will keep reporting you guys in all website I can be able to reach and voice out my complain so that others will learn.

Dear customer,

In order for the exchange to start automatically on our service, the STX deposit must come with a mandatory MEMO. In this case, the exchange is carried out according to the conditions specified initially within 60 minutes.

However, we are not responsible for deposits sent incorrectly. As we mentioned earlier, the MEMO is an integral part of the address. A missed MEMO is equivalent to sending crypto to the wrong address.

Due to the missed MEMO, your funds went to an address owned by the Kucoin exchange. Further recovery of funds can only be issued on their terms.

Big Lie, adding a MEMO is nothing equivalent to wrong crypto address. Just listen to yourself as a company. MEMO is not necessary for crypto exchange, crypto exchange is done automatically and not by manually checking of MEMO. You guys are pure scammers. Please anyone reading this should beware of them because they are scammers. You will loose your money if you do business with them.

John,
Unfortunately, as you’ve been notified, MEMO is necessary in case to exchange STX on our platform. We sincerely apologise for the inconvenience.
Please let us know if you have any additional questions.

You guys are pure scammers, I will keep alerting people on this, so that they will not fail victim like me. Cheap scammers. Refund me back my money or I will keep publishing your scam activities

John,
We have provided all necessary information, so you should understand that refund without requested fee is impossible.
Sorry for the inconvenience!

You guys are scammers, I know you have scammed but I will keep creating awareness so that other people won't fall victim.

Hi John,

Please email us at support@simpleswap.io so we can provide you with proof that our partner requires a mandatory processing fee for recovering funds sent without a MEMO.

Otherwise, you can directly contact our partner https://support.kucoin.plus/hc/en-us/requests/new to verify that your transaction is currently on their side.

Thanks,

Refund me back my money, my money is 50$ kindly refund me or else I will keep creating awareness of your ongoing scam on your website.

Dear John,

Unfortunately, in this case, a refund cannot be made by our side, since we do not have access to your funds.
Hope for your understanding!

Hello, Rolf Muller!

Thank you for sharing your experience. We will be grateful if you provide any additional data so that we can look into your issue and explain it. Could you please provide your ticket number?

We kindly ask you to provide us with any information concerning your exchange order ID so the exchanger could support you.

Otherwise, your complaint will be neutralized.

We're sorry for the possible inconvenience.

Best Regards,

BestChange Administration

Hello, Felix!
Thank you for your positive feedback! We highly appreciate it! See you soon on SimpleSwap!

Hello, Bjorn!
Thanks for sharing your experience, we highly appreciate your feedback. See you soon on SimpleSwap!

Hello, dear customer!

Thank you for letting us know about your issue.

Please contact our support team (support@simpleswap.io) so we will be able to look into your issue in more detail.
If you have had contact with our support before, could you please indicate your ticket number? You can provide it as an update to this review. Our team will do our best to resolve your issue as soon as possible.

We will look forward to your reply!

Request #41982

Unfortunately, your exchange was selected by the system for verification by our partner, we apologize for the inconvenience, detailed information on how to pass the verification we sent you by email.

We will look forward to your reply!

Hi, hasten to inform you that your refund has been issued.
Once again we apologise for the inconvenience. We will be glad to see you again on SimpleSwap!