I sent my BTC to get ETH, in the end after a long time I received this message: Your exchange has failed. As it was explained to me the liquidity provider could not send you cryptocurrency to this address, although 10 minutes after the creation of this order, I exchanged BTC to FET and LINK (exactly to the same address) on the same platform and I received them but ETH did not. As a result, they took 0.1 BTC from me and now the support service just stopped responding, I provided them with all the necessary information that they demanded from me, but now they just ignore me.

I sent 400 EUROS in BITCOIN (BTC) to SimpleSwap to receive MONERO (XMR), but the site stopped my swapping and decided to make me go through a "KYC" procedure that I refuse to complete for personal reasons.

I'm not asking to continue swapping but just to return my cryptocurrencies to one of my original addresses.

But SimpleSwap.io refuses and tells me to proceed with KYC because they've decided that my transaction came from illegal funds (phishing, hacking, etc.). Except that in my country that's called ***. Nobody should decide whether my transaction is fraudulent or not and force me to make my identity public. If you don't want to do the SWAP, fine, but just give me my money back.

I sent my 1.64btc to Simpleswap for USDT ERC20

Simpleswap has not given me my USDT. A lot of money! The BTC went to their address correctly, and their website says “Your exchange has failed, Your exchange could not be completed due to technical reasons.”

They responded on chat and also on email but no resolution! I don’t know why they can’t send me my coins back because they received my coins.

If they don’t get this squared away I will get my lawyers involved I run a legitimate business and I don’t mind to KYC but I need my coins!

In May on the 28th, an exchange was made on the simpleswap website. Direction ETH — USDT(ERC20). Initially the transaction had confirmations, but its status did not change in any way. I wrote to support and asked for help. In response I received:
"Your transaction is currently at the confirmation stage. As soon as your transaction is fully confirmed, we will immediately complete your exchange.

Thank you for your patience."

A couple of minutes later I received a notification that I needed to confirm KYC verification, which I immediately passed. They also asked for documents about where the money is coming from. Sent all the documents in the first 2 days. Within a week I get the same reply that my money is under verification. On the 31st of May I write to them for support:
"Good day.
Why don't you give me my money back then?"

And I get the answer
"Hello! The point is that the issue is on the side or our liquidity provider, so it doesn't only depend on us
From our side we are doing our best to help you getting access to your coins asap
Please accept our apologies for such a delay! As soon as there is more info, we will inform you immediately"

They don't want to refund my money, not even my original money. Please sort this out!

Schon wieder keine Auszahlung und nur dumme Ausreden bzw man gibt es an die Technik weiter!
Gestern musste ich schon nachfragen damit es eine Auszahlung gab und heute spinnt das System bei denen schon wieder und nichts passiert auer frecher Antworten, dass es an die Technik geht!

Das doch total der *** was die da abziehen, wenn es 2 Tage in folge jetzt schon passiert, dann ist es ja nur eine Frage der Zeit bis es einen Exit Scan gibt...

Today (30.06.2024), an exchange was made on the simpleswap website. The transaction had confirmations, but its status did not change in any way. I wrote to support and asked for help. In response I received:
"Hi! I've received your request and will review it within 10-15 minutes. Please stay tuned. Thank you for your patience!"

And then only silence.

Good afternoon, Best Change team! A situation has arisen! I sent funds to the correct application address: ***, the blockchain displayed the necessary confirmations but the site did not see this transfer and the application was automatically canceled. After 6 hours, no information from the team has not appeared. Earlier all transfers were fast, but today there was such a situation! Please help in transferring or refunding the funds. Thank you!

On June 7, 2024 this exchanger asked me — Can I accept my unblocked funds to my addresses from which I sent to the exchanger. I said I could. And I asked how soon you will send me the funds, the exchanger said that within a few hours. It's been 2 weeks now, but I haven't received the funds yet, I ask the exchanger, and now they say that I don't know when they will return them! I ask Bestchange.com to intervene in my difficult situation!

I made an exchange from litecoin to monero yesterday and it was stopped before payout because of alleged problems and the support is not able to give proper information and lies to me with every answer!
Since yesterday I have already found more than 70 other victims who have the same problems and are already waiting 3-4 days for their coins.
The time is always increased and you should just wait longer, which of course makes sense if you want to collect more and more money but then not pay more!

This looks very much like a *** and I don't recommend anyone to exchange anything here if you still want to get money in the end.
They are not able to pay coins and in the end it is not my problem if they supposedly have technical problems with an exchange!

Then there are the cheeky replies that my money is safe and I won't lose anything, but the price fluctuations since I sent it are not taken into account or that I had to buy these coins somewhere else for no reason and currently have double expenses.
You're just being put off and since more and more people are reporting the same problems, it's clear what's going on there.

Yep, officially a ***. They lost me $600. i've been in contact with them for 6 DAYS after a "transaction failed" because...

"Unfortunately, at the moment TON is on maintenance. It is not possible to send TON right now, sorry.
We do our best to make it available again at SimpleSwap as soon as possible. We sincerely apologize for the inconvenience."

Funny enough, I had a friend later try today to swap SOL to TON and it went through. So, TON is not on maintenance. lmao. I've also been using *** ever since and it's working great.

Officially lost $600 (80 TON). Not trusting these guys ever again. In their customer service emails, Stephanie was straight up ignorantly *** to me as well, as if I should have no reason to be concerned about 80 TON gone completely missing.

Literally am one of the most patient and understanding people, but this has gone too far. Don't see how they can't just pull out 80 TON to reimburse me for their mistake.

Peace. Will be posting on X next.

I made a mistake and indicated the wallet belonging to the exchanger. The money was returned, thank you.

I've been waiting for an exchange of usdt for not for more than 12 hours, support first asked me to wait three hours and after 5 hours they wrote to me that the news would be available within 15 hours, I’m very disappointed with the service.

I did a solana to eth exchange and it failed, over 12 hours+ and nothing is being heard back from the team. I lost alot of money and I am getting no refund, please atleast give me my money back. You keep saying liquidity issue please just refund me I have been patiently waiting.

I am extremely angry with the service of this exchange. Nearly a week ago, I transferred 4.922 XMR, and I still have not received my funds. Despite multiple attempts to contact support, I haven't received any clear answer about when my money will be returned. Every day, I get the same useless response: "WAIT."
To test the exchange, I made another transaction for $35, and it was processed instantly. This proves that the exchange works fine and the issue is not due to technical problems.
It appears that my funds have been deliberately withheld, and I consider this outright fraud. If I do not get my money back within the next three business days, I will contact law enforcement and post negative reviews on forums and social media.
I am absolutely furious with this terrible service and lack of respect.

I made an order for exchange from 900 USDT TRC20 to XMR on Sunday. But i still didnt get the coins!

They write about some technical error.

SimpleSwap is a ***.
They have claimed my exchange frozen in internal error then due to it being an unfavorable rate they offered a refund; which I accepted the offer despite it actually being a favorable rate change for me. Now it’s been multiple days of lies and excuses for the delay but I still have not been refunded. They *** my funds!

I have opened an exchange on Sunday 4pm to exchange 970 USDT TRC20 to XMR. But the order failed because of the liquidity provider. Since now im waiting for my coins and a refund is not possible!

I wait more than 24 hours for my coins and the support always write i need to be patient! I just want my coins.

Hiding behind AML, the exchange is stopped. Appeals are ignored.

Created a transaction XMR -> SOL and it was failed by technical reason. Transaction was failed by technical reason. As a result, it's been almost 24 hours since I deposited XMR to their address, but still Sol tokens have not been credited to my wallet. I wrote to support and got the following answer: “We are experiencing temporary delays with the exchange processing. Our team is already working on it, we will keep you updated.
ETA 1-2 hours", 8 hours later I asked the question again and got this answer: ‘We will give you an update within 1-2 hours’. In the end, almost 24 hours passed and no changes. I have used the service before and had no such problems. If the situation is solved I will leave a positive feedback, but for now.........

I sent my BNB to SimpleSwap in exchange for XMR.

My exchange was suspended due to verification and KYC requirement.

I passed this verification through their link, on their affiliate platform "sumsub".

After the verification I received an email from "sumsub" that my account was successfully approved.

After that I immediately wrote to SimpleSwap technical support about the verification. The answer was — please wait.

More than 23 hours have passed since the start of the exchange. I still haven't received my XMR. To every question I asked about the timeframe, the answer is the same — please wait.

How much longer do I have to wait? They ruin the plans of people who decide to use their exchanger by taking away funds for at least a day.

Created a transaction BTC -> USDT and it was failed by technical reason
Created a transaction BTC -> USDT TRC20. Transaction was failed by technical reason. Requested a refund, but refund ticket was closed on their website in minutes with status: Solved.
But no money back... So i'm waiting.

BTC sent but have not received my XMR.

I don't have my XMR or the BTC I sent to exchange for it anymore.

Refund my transaction, please.

Used the exchange to exchange USDT (trc-20) to XMR.
After receiving my USDT, I was blocked the operation and was told that it was necessary to pass verification in order to make a refund.
There was no point in completing the transfer, as the invoice issued to me was already out of date.
I went through verification, because I was told otherwise I would not get my money.
But they still do not give it back to me.
All the answers are slow in coming. Already the wait has taken hours.

(Not sure if this qualifies as "Finacial Claim". If not, i'll do a new one as "Comment about the service")

tl;dr
Transaction fails after beeing for hours on sending. Offer a refund.
Then tell me that the coins were exchanged to CSPR, so for the refund we'll need to do a reversed exchange which may entail certain loses. Nothing happens after that.
I ask again about the refund. Answer: coins are stuck on our liquidity partner side.
Since then i only hear: please wait/no update yet, etc...
------------
(Have all screenshots of the chat with the support if needed.)

Sunday 28.04
Send BTC to get CSPR.
Pending deposit, confirming, and Exchanging all ok an green.
Then it gets stuck on Sending for hours.

I contact support and the say "transaction is stuck on the sending stage". I ask for the transacion-ID and they say "The transaction is stuck on the sending stage, so there is no tx hash yet"
Then after talking to support, the transaction fails and i get the option to ask for a refund. I asked for a refund.
Got a confirmation per mail that is usual takes ~24h for the refund. (This was 2.5 days ago)
I ask for infos on the refund and they tell me: "unfortunately, your coins were exchanged to CSPR, so in case of refund we'll need to do a reversed exchange which may entail certain loses".
"We will keep you updated" I did not get an update.

Monday 29.04
Did not get any update. Ask for an update for my refund. First they just tell me "sorry, no update."
When i tell them that i need more info they tell me "your coins are stuck on our liquidity partner side due to the issue on the sending stage." And "We’ll notify you as soon as we get any updates."
Again, never got an update.

Tuesday 30.04 (today)
Since i never get any updates i had to contact again the support.
I ask for any updates for my refund, answer"Hi! I've received your request and will review it within 10-15 minutes. "
1h later still no update. I ask again, answer: "Sorry, support service is a bit overloaded. I sent a request to the tech team asking for the updates. When there is any, I will certainly return to you."
Over 2h later, still no update. So i ask again, answer: "Sometimes the process might take up to 48-72 mins. We'll be back with updates." Told them that i asked over 2h ago, answre: "we haven't gotten updates from the technical department yet. we'll try to speed up the process."

I just want my refund.

My order for exchange USDT(trc20) to BTC is not completed. Price of exchange — 1400$. I wait second day, but nothing happens, they ask me to wait..

I have sent into the SimpleSwap my 30 usdt.erc20 to swap in LTC by two transactions:

https://etherscan.io/tx/0xccd08d53bd07dd568bf2e77f2d6e4e28c281690f7d24824930d9fc01e3442720 (0.64 usdt.erc20)

https://etherscan.io/tx/0x9aceb9d40b524f51683e74cc4302ce035197792ccd4b46af5b828a529b8f3c03 (29.36 usdt.erc20)

My transaction is success, but SimpleSwap don't sent me my LTC. I have wrote to the support, but they don't answer. More 2 hours.

Where my LTC?

Hello everyone who is reading these messages, this exchanger transfers crypto currency without a tag memo, then problems begin. They haven’t returned my money for 3 days now, Binance transferred my money back to them because there was no memo, and now they don’t return it. who cares? I can send you skin shots, correspondence, and all the data about this problem.

Hello, I sent funds to exchange BTC to USDC, the exchange has been delayed for more than 2 weeks due to security reasons, AML of the transaction is adequate, they asked for documents — I sent them, they asked for confirmation of what I received them for — I sent correspondence with the counterparty from where I received them. Bottom line — wait, just wait, I am waiting for more than 14 days, silence and silence, I have not received the funds, I do not recommend the exchanger, before this exchange everything was normal, now there are problems, so if you do not want your money stuck for a large amount of time bypass dearly this exchanger.

My favorite exchange, fast and very cheap for exchanging even different networks.

I can do everything quickly: select coins, create an exchange and get the result. Excellent service!