Exchange successful.

I exchanged 2 bnb, they wrote exchange error, support told me to wait, a whole day passed, now they stopped answering.***

Funds blocked for KYC/AML check since 5 day ~9000 EUR.
Have provided all documents + passed KYC.

Funds were purchased from friend who purchased them directly from KuCoin.

I shared all my private life with them and still my funds are stuck.

I attempted to do an exchange with them, and after sending the funds, the status never updated. I waited 2 hours before opening a support ticket. On the chat, I was in discussion with "Brad" who told me they are looking into it.
12 hours passed, and I went to check on the status, and I was greeted with a message: "Unfortunately, your order expired because the funds did not arrive within the reserved time. Please create a new exchange or contact our support team."
I opened a support ticket; greeted by the familiar name: "Brad". I asked them about what happened and notified them, again, that the funds were indeed sent (12 hours ago). I provided the exchange ID, as well as the transaction hash.
I have been on the chat for 6 hours, and counting; no additional information has been provided to me. All "Brad" is saying is: "No updates at this time"
No idea where my money went.

Your exchange needs additional attention
Since November 7th I have been suffering. They suspended Swap and asked me for a lot of information, my ID I I did kyc, then an invoice, then a video of the wallet, and a lot of questions and explanations. In the end, they do not respond to anything and always say, “Be patient, be patient.” My experience was very bad with Simple Swap. They stole my money without any right. When I talk to them, they always say, “Be patient.” When I ask them about the time and when the problem will be solved, they say they do not have a specific date. I have never seen a Swap like this in my life.

I am writing this in fear that I will not receive money from them
. I ordered an exchange of LTC for XMR and I got a message that the exchange of funds failed. I wrote to the support, and they said that maintenance work began right after I ordered the exchange and it is not known when it will end.
My money was frozen and I am worried whether they will return it to me. I asked for a refund to the LTC account, but they wrote back that it is not possible.
After exchanging many emails, I did not receive any specific answer. I want to get my money back as soon as possible. I warn others about this exchange office!

Over 12 hours ago, I attempted to exchange TON for WEMIX. After being stuck in processing for an hour, the transaction failed. I contacted support, but their response was unhelpful—first, they claimed the issue was escalated to the technical team, then they mentioned maintenance on the TON wallet.

Now, nearly 15 hours later, my funds are still missing, and there’s **zero clarity** on when this will be resolved. No updates, no estimated timeframe—just endless waiting. This lack of communication and delays is unacceptable for a service handling users’ money.

If you value your time and assets, I’d strongly advise caution when using this platform.

2 hours have passed since KYC, bitcoins are not returned!

Hello. my exchange was stopped by aml check.

i want to cancel exchange. and pjut return bitcoin adress.

Terrible company, I do not recommend using it, I urgently needed money, the transfer was blocked, they told me to do it make a KYC, I did it, then they ask for a lot of screenshots and confirmations, I sent it, then they ignore me, if you do not want to lose your money, do not go here.

I exchanged Bitcoin on Usdt about nine months ago, but my transaction was blocked. I provided all the requested documents, including a bank statement and proof of the source of funds, and also completed verification. My transaction has no AML risks, but my funds have still not been returned. Support does not provide clear deadlines and only promises to look into it. I ask the administration to help me get my money back. If the issue is resolved and my funds are returned, I am willing to delete this review or change my rating.

I've been hearing “we're still verifying the information” for three days now. Even though all they have to do is go in and look at the balance on the wallet. They asked for a native for the transaction and keep feeding soon soon. It's not some super complicated case, the service can't just do a transfer from their clean address.

Bitcoin exchange on Usdt — amount 46,545.$
The transaction was blocked, the exchanger requested data and documents they were provided.
There is currently a trial, but the exchanger cannot clearly indicate the time frames. I feel like a weakness in this dispute, and I ask the help of the representative of bestchange. I am aware of the exchange rate risk verification policy, accepted it and follow it, but I do not receive a response on time.

The essence of the claim is insufficient information on the part of the exchanger, judging by the reviews, this can last for months.

My application is being processed for 24 hours. I wrote to the support chat, but they only promise me payments or check again.

Please request the developers process my rate deviance/under funded swap immediately, Brad is annoying and f*cks around and wastes precious time.

The exchanger stole my money and refuses to do an exchange. I have been waiting for more than 2 days and the support refuses to give me my money back. I don't recommend this exchanger, it's a ***.

Still waiting on an exchange taking too long, never had this issue before having to wait 8 hours is fkn bs.

Exchanged USDT for Bitcoin. Got my coins in 15 minutes. Didn't expect such speeds, usually Bitcoin transactions take about an hour. Thank you.

Exchanged USDC trc-20 to USDC bep-20 despite of Circle has disconted support for USDC on the TRON almost year ago and it was hard to find the verified exchanger.

This is a ***! Do not use it!

Very much time to confirm transaction, and no one knows, you get your money or no.

I don't know why I waited so long, faith didn't leave me until the last. It has been two months since my transaction was stopped during the exchange, allegedly I am connected with illegal activities. I bought my crypt with cash, provided proof the next day as I was asked to do two months ago, as the purchase agreement was left in the car. after such a long time, I have not received a single report or update on this case, they only tell me that there are no updates, etc. Then the person sent a message from his special department, which even said that do not show it to the client, I do not know what kind of investigations there are, but when I got into such situations, it usually did not take more than 2-3 weeks, it's just nonsense.
I no longer have the strength to wait and endure, I am a patient and non-confrontational person in my own right, but this is simply inadequate.

I had an absolutely terrible experience with this exchange, and I strongly advise everyone to stay away. I initiated a swap, and after waiting over 30 minutes, they suddenly told me that the transaction couldn’t be completed due to various excuses. Why allow users to swap if you know the exchange won’t go through? This is misleading and feels like a *** tactic.

To make matters worse, their customer support is beyond awful. I had the misfortune of dealing with Brad, who was rude, unhelpful, and completely unprofessional. Instead of explaining the situation or offering a real solution, he just kept saying “wait”, while they held onto my funds with no resolution in sight.

Their excuse? “The chain is under maintenance.” If that’s the case, then why on earth do you allow transactions to go through in the first place? This exchange is clearly misleading users and wasting their time.

I’m still waiting for my funds to be refunded or my exchange to be completed, and the lack of transparency is outrageous. AVOID this exchange at all costs unless you want to deal with delays, poor customer service, and zero accountability.

I have exchanged funds in this service — *** my link to the exchange, at first they referred to those problems, after a few hours they asked me to go through KYC, the service rejected my verification, they ask me to wait for the refund account and promise that they will keep me informed if the funds are returned — I will write here, so far the money is stuck Their support doesn't really say anything.

Beware of *** behind ***

my claim: 567.88 Trx (tron)

recently i made a low $ amount of btg to trx on simpleswap.

Long story short, the exchange page indicates to contact them due “your exchange needs additional attention”.

Now what they basicly do, just delay and make excuses, that the transaction got ''stuck'' (not my problem as customer) while the price of trx rises. So that they have to pay me out less trx each day. This is on purpose. To pay less money to me.

There is no reason, no reason at all to delay a confirmed btg transfer. Please reference: ***

btg transfer was swiftly and normally processed on btg chain.

First the exchange was 567 trx. Then i agreed to 534 after contacting them due to '''transaction being stuck'' ***. Then again today (3 days later!) they offer 298 trx while i didnt do anything wrong. My claim is 567.88 Trx to *** for reference @ best change administration.

These *** do this at full-knowledge. And i wish to warn / caution everyone from this exchange. They are *** your money.

Full proof of conversation with *** is at the pastebin raw url.

***

at the pastebin my name is redacted

i am honest, if you are honest, i will remove all my reviews and this full *** complaint.

Its a ***
its been moor then 15h they said 60m i sanded STX to receive BTC
didn't receive anything
i don't understand why cant you just work take your cut on every exchange and create nice reputation
is it that hard
transition ID ***.

A close relative sent me money for treatment from abroad, as due to sanctions I was unable to receive an international bank transfer.
Unfortunately, one of the transactions for 6.663.60482937 DAI has been frozen. And the payment for treatment needs to be made very soon!

This exchange platform has put my health at risk, and I don’t know what to do now!
I’m posting this review to warn others: if you’re thinking of making an exchange here, think twice. They have requested verification, and I’m ready to provide all the necessary documents, but I will keep the public informed about what happens!

I hope this situation will be resolved as quickly as possible, but right now, I’m left in complete uncertainty.

Made an exchange through this exchanger
No money was credited to my account
Do not exchange your funds through this exchanger, look for another one.

***

The transaction was blocked during the exchange. They asked me KYC. I was verified by them. Next they write explain the two transactions. I show them screenshots where it is clear that these are my personal wallets. Then they again began to request transactions that were 3 (!) years ago before. The coins have still not been returned! almost 0.7 btc. ***

TICKET NUMBER:***
I made few transactions a year ago and they blocked 2 of them and asked me KYC. I was verified my KYC and explained about this fund.
This fund is what client sent to me.
After that they were saying "We are investigating" for almost a year and last month they said they will refund.
But because of their long investigating I lost my wallet access. They suggest 3 options
1. dust transcation from initial wallet.
2. dust transaction from recipent wallet.
3, video recording.

At this time I didnt have access of both wallets so I can't make this.
But after a few weeks I hired some experts and they recovered initial wallet access but seedphrase is shared to them.
Anyway I made video record and submitted but they are saying they can't believe this so I asked to them I can choose second option because I found recipent wallet seedphrase from my notebook.
But supporter is saying "Only dust transaction fro initial wallet is acceptable" 100 times like a parrot.
They are double-talkers like this.
Don't trust them they are not going to refund.
They always waste your time and never listen to the customer's explanation.
If I demand explanation then saying "Only dust transaction fro initial wallet is acceptable".
Even children can believe I am the owner of that coin.
But they are saying If I can't make transaction from initial wallet I would not the owner.

This is a really stupid argument.
If I am not the owner how can i have recipent wallet access? Why I verified my KYC?
Why did I keep in touch with them for almost a year?
If i ask this they ignore it.

Don't trust them.

Perfect exchange.