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FixedFloat exchanger

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Status: active FixedFloat reviews: 13547767
Exchange rates: 1444 Volet TS:
Reserve: $66 332 578 Perfect Money TS:
Age: 6 years 7 months WebMoney BL:
On BestChange: 6 years 1 month MyWOT rating: 3.0
Country: Seychelles Forums:
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When creating a financial claim, please make sure that the exchange regulations specified on the website FixedFloat have been violated and that you haven't received funds for the order. Please note that the claim may be turned down in the following cases:

  1. The regulated exchange period has not expired yet.
  2. The exchanger's regulations were violated. For example, the incoming transaction did not pass the AML check.

Be sure to indicate the exchange order number. It will help the FixedFloat administrator resolve the problem more quickly.

If you didn't like the FixedFloat's service and want to write about it, use the Comment review type.

* Order number:
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Add a comment:
Ahmet Cakar 5.27.40.* February 14, 2025 12:51
Mention of a third-party resource was removed by monitor's administration
According to the information available, the exchanger has no financial obligations to this user
Before working with this company, read the whole story I had with this company in my profile with evidence and be conscious before investing your money in this company.

This company is a complete ***
company

***

I have proven everything. I am a 100% legal and legitimate business owner.

For three days, they have been mocking me, stalling, and doing everything in their power to seize my funds.
• I have proven that I earned this money through a legitimate service.
• I have provided evidence of the transaction, including the time and monetary value.
• I have submitted all required legal documents.

Yet, this company keeps making excuses to avoid paying me and deliberately prolongs the process to wear people down.

We have shared all email records on ***. Read them and decide for yourself.

If this ever happens to you, know that once your money is locked here, you will never get it back.
If you read the full story I shared on Twitter, you will see everything with screenshots as undeniable proof. Everything you might face is there—nothing is hidden.

Once your money is locked, that alone is enough to trap you. Even if you prove everything, they will continue using every trick possible to keep your assets frozen.

They will try to intimidate and exhaust you. You may not believe this now, but you won’t understand until you experience it yourself.

I have proven everything. This company is nothing but a well-organized scam operation.
I have proven everything to you. If you claim that I haven’t, then write it here for everyone to see.

For three days, you have interrogated me like the FBI, questioning things that are none of your business. Even after I have provided 100% undeniable proof with video recordings and solid evidence, you are still trying to keep my money locked.

Are you seriously still claiming that I am not the rightful owner of my funds? I have proven everything to you.

What exactly do you think I haven’t proven? You have mentally exhausted me for three days, making me prove everything over and over again, while you try every possible trick to avoid returning my money.

If I am wrong, then state it here publicly so everyone can see. I have proven everything.

I am the rightful owner of this money. Are you still denying that this money belongs to me?
For three days, I have provided undeniable proof of the source of my funds.

Most recently, I even submitted video recordings at your request, exposing my private and sensitive information. I have gone to extreme lengths to prove everything, yet you continue to hold my money unlawfully.

I do not owe you any explanation! Even government officials have never demanded this level of personal information from me—who do you think you are?

I have proven everything. If you still claim otherwise, tell me exactly what I haven’t proven.

At this point, your refusal to release my funds is completely illegal and constitutes financial misconduct.
If you do not release my money immediately, I will initiate legal action and escalate this matter to the appropriate authorities.
In front of all the users here, if there is a single document that I have not provided, just state it in one simple sentence without confusing people with long, misleading responses.

All you’re doing is trying to blur the situation instead of giving a clear answer.
For three days, you have mentally exhausted me. I have verified the ownership of my business, I have proven that I provided a service, and I even recorded a video at your demand to confirm the transaction details.

Even after validating EVERYTHING, you are still holding my money and trying to blackmail me.

I have shared all of this with undeniable photo evidence.

Are you seriously denying this now? Huh?
I have already provided you with everything regarding my identity. I have verified my company, I have verified my service, and you are supposed to be a Web3 exchange service.

I have sent you everything you need. My identity is none of your business.

If you have a legal warrant that justifies your request, I might consider verifying my identity. But you don’t. You are simply trying to intimidate me.

I asked you to provide everything at once, yet you keep playing games. The things you are asking for are nothing but tactics used by scammers and thieves.

I am sharing a screenshot of your ridiculous demands.
If you are an FCA-approved and regulated financial institution, I am willing to verify my identity. However, if you are not registered with the FCA, this identity request is completely illegal, and you are attempting to obtain my personal data through fraudulent means.

Therefore, I formally demand an FCA-approved official document proving your regulatory compliance.

Additionally, if there are any allegations regarding the source of my funds, I request an official directive from the National Crime Agency (NCA).

If you fail to provide these documents, you are directly participating in unlawful withholding of funds, which is a serious violation under UK law, and I invoke my rights under the Consumer Rights Act 2015 to demand the immediate release of my funds.

This is an official notice. If you fail to provide the required documents, I will initiate legal action against your company in the UK without further notice.
Expand (4)
FixedFloat admin February 14, 2025 13:27
Hello Ahmet Cakar,

We have received information from partners that the funds at your address were obtained through criminal means. For this reason, the exchange has been suspended. You have currently been asked to complete the KYC process to obtain a refund or continue your order. Please contact our security team by email.

Best regards,
FixedFloat.com team.
Claim solved
Ahmet Cakar February 14, 2025 13:55
I ask for help from BestChange officials, I request FCA documents, I have concerns about the security of my credentials.
Ahmet Cakar February 14, 2025 14:39
Now, prove to me that you have the legal authority to demand my identity. I am a legitimate business owner, and I am fully prepared to prove everything—if you have the legal grounds to request it.
Ahmet Cakar February 14, 2025 22:47
I forwarded my i kyc information, I'm waiting for an examination.
3
CommentRemove
Vando 109.70.100.* February 12, 2025 17:22
Lack of any evidences confirming the accuracy of the information given down below
Why you block my order this is my money i exchange them on your platfrom to get it locked and you say it's compelte it's not complete give me my money why you scam give it back you i go to police station for this don't use this exhcanger they *** everynbody for no reason tp take 500$ you.
Expand (3)
FixedFloat admin February 12, 2025 17:28
Hello Vando,

We have received information from partners that the funds at your address were obtained by criminal means. For this reason, the exchange has been suspended. In order to continue the exchange or return the coins, we must verify that the funds were received by you honestly, and also receive all the information from you by mail.

Our service rules prohibit the use of the service for any criminal purposes. If funds related to criminal activity are clearly sent to our addresses, we have the right to request information about the source of the funds.

Best regards,
FixedFloat.com team.
Claim solved
Vando February 12, 2025 17:31
Claim not solved until you answer me on my mail i can provide everything you need answer me answer me now right now answer me.
Claim renewed
FixedFloat admin February 13, 2025 10:59
We are ready to provide the BestChange administration with all information on this case.
Claim solved
3
CommentRemove
Pierre 87.88.147.* January 25, 2025 05:56
The AML case arose due to high-risk markers in the assets that the user had sent
The claim's status has been changed to neutral by the monitor's administration
Warning! This service might just hold your money for indefinite periods of time, not even hiding that if you do not complete their inadequate demands, they will simply appropriate your money. While they claim my funds are somehow "criminal," they have provided zero evidence and keep asking unclear, meaningless questions, clearly aiming to make completing their demands impossible. While I successfully passed AML checks with other services, these guys seem intent on stealing your money. They answer barely once a day and refuse to refund money without a thorough explanation of what they actually want. I want the administration to note that their demands differ greatly and make zero sense compared to normal, standard procedures. In emails, they explicitly say, "If you can't meet this impossible demand, we will take your money," which is very different from the usual AML procedures of an exchange, etc.
Expand (8)
FixedFloat admin January 25, 2025 05:59
Hello Pierre,

We have received information from partners that the funds at your address were obtained by criminal means. For this reason, the exchange has been suspended. In order to continue the exchange or return the coins, we must verify that the funds were received by you honestly, and also receive all the information from you by mail.

Our service rules prohibit the use of the service for any criminal purposes. If funds related to criminal activity are clearly sent to our addresses, we have the right to request information about the source of the funds.

Best regards,
FixedFloat.com team.
Pierre January 25, 2025 08:21
Please publicly prove your claims. You can't just say if anything is criminal because they want to hold money. Zero proof was offered and my info tell there is nothing "criminal" and there is a deliberate misuse of this term as an excuse to hold the money.

Please also find even if this is a reasonable block I was never provided with clear info of how to proceed with unlock. Even though I provided true thorough information I was just being held on senseless auto repetitive messages ignoring facts I have provided

Please do not remove the claim unless the exchange provide proof that

1. Transactions is really "criminal" (itisn't actually)
2. They provided me clear step by step demands of what they want from me as for not it's nothing but "We have blocked it and you can do nothing about it, we ignore facts, you have no actual chance, your money is ours"
FixedFloat admin January 25, 2025 08:23
Freezing of funds is possible only if we have evidence that the funds sent to our address are related to criminal activity, this information is a priority. We are ready to provide the BestChange administration with all information on this case.

We cannot exchange or return funds obtained through criminal means, as this may be interpreted as complicity in a crime. In order to continue the exchange or return the coins, we must verify that the funds were obtained by you in an honest way, and also receive all the information previously requested from you by mail.
Pierre January 25, 2025 08:36
Stop removing your claims with spam. Provide them first and make bestchange administration confirm than and provide info to me. For now- you have proved nothing and remember there are 2 reasonable points why this claim has to be there. You just not react to anything

Please do not remove the claim unless the exchange provide proof that:

1. Transaction is really "criminal" (itisn't actually). Misuse of term is happening
2. They provided me clear step by step demands of what they want from me as for not it's nothing but "We have blocked it and you can do nothing about it, we ignore facts, you have no actual chance, your money is ours"
FixedFloat admin January 25, 2025 15:49
All information about the incident was transferred to the BestChange administration.
Pierre January 25, 2025 16:22
Claim Is active. By this moment you have not solved anything and provided zero effort and instructions of how to refund my money.

Please do not remove the claim unless the exchange provide proof that:

1. Transaction is really "criminal" (it isn't actually). Misuse of term is happening
2. They provided me clear step by step demands of what they want from me minding all the info I have already provided. For now their demands impossible to fulfill doe to their incompetence or an attempt to show incompetence as an excuse for their unrealistic demands. I am ready to provide all the info for bestchange andministration too.
FixedFloat admin January 28, 2025 06:22
According to our information, you have not provided us with the evidence that the security service specialists requested from you by mail.
BestChange admin January 28, 2025 07:02
Hello,

Unfortunately, according to the AML analysis performed, the cryptocurrency you sent is High Risk or associated with illegitimate sources such as DarkMarket, Sanctions, Enforcement action, or marked with other high-risk labels.

In this case, according to the information security rules, the international AML/KYC policy https://www.bestchange.com/faq.html#frozen-transaction and the exchange service regulations, additional verification is required to consider a refund. You agreed to the rules and the AML policy of the exchanger when creating the order.

The status of your complaint is changed to neutral with the capability of commenting.

Sincerely, administration of the BestChange exchanger monitor.
0
CommentRemove
Mihail 185.206.251.* January 21, 2025 00:39
Mention of a third-party resource was removed by monitor's administration
According to the information available, the exchanger has no financial obligations to this user
The claim's status has been changed to neutral by the monitor's administration
Profanities and abusive language were removed by the monitor's administration
I exchanged 1415 USDT TRC20 for USDT BEP20 through this exchanger. Then I transferred this crypto to the exchange to open a spot on TRUMP, and what do you think? The exchange froze my account due to its suspiciousness and illegal transfers. It took me literally 15 minutes to check the wallet of this exchanger for AML and it did not pass it. The AML level of this exchanger is HIGH, the exchange is considered fraudulent and cooperates with Garanteex, which is why my wallet also became at risk, and the exchange refuses to withdraw my invested money. The only question is to BestChange, how did you allow this exchanger to work on your monitoring? Conduct any check of the FixedFloat wallet — you will see for yourself that its risk level is very high, and that my wallet specifically became suspicious ONLY after the exchanger for FixedFloat. I ask the Bestchange administration to take this issue very seriously, through your monitoring the exchange is engaged in exchanging crypto from black illegal wallets.
Expand (22)
BestChange admin January 21, 2025 01:40
Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.
FixedFloat admin January 21, 2025 05:20
Hello Mihail,

Your order has been successfully completed and the funds are listed on your account balance. If your service has problems with AML of funds received from us, please contact us by mail to clarify all the details and we will try to help you.

Best regards,
FixedFloat.com team.
FixedFloat admin January 21, 2025 05:24
We would like to draw your attention to the fact that our addresses are known to all cryptocurrency transaction analysis services, and that there should be no problems with receiving funds from us, because the funds we send are not dirty or risky.

We are always ready to help in solving problems, so if your service has questions about AML verification, then in order to understand this in more detail, you will need to provide information about what exactly caused doubts and what kind of service it is by mail. Please contact our specialists by email info@fixedfloat.com
Mihail January 21, 2025 06:02
> We would like to draw your attention to the fact that our addresses are known to all cryptocurrency transaction analysis services, and that there should be no problems with receiving funds from us, because the funds we send are not dirty or risky.

False. Use any AML verification service and check your TMMZNo9Z6CzTntk4RmdNpbPkkmVAaugRxR wallet through it, which you gave me when exchanging USDT TRC20 in the application specified in my calculation. Check this wallet and you will see for yourself that its risk is HIGH. You accepted my money and successfully completed the exchange, because the money I sent was clean. The problem arose after the exchange, because your wallet, which I transferred USDT, was dirty and had a high risk. I even went to the AML verification service — btrace to check your wallet, and it gave me a high risk. How will my letter to your email help me technical support? Will you give me clean money or can you contact the exchange where I trade cryptocurrency on spots to tell them that you accepted my money to a dirty wallet? This is surreal, I am dealing with the Bestchange administration specifically so that no other client makes a mistake when choosing an exchanger.
FixedFloat admin January 21, 2025 06:13
Please contact our specialists by email info@fixedfloat.com
FixedFloat admin January 21, 2025 06:16
It is necessary that you provide us with full information on your exchange, namely what service you used for AML verification, which service froze the funds, what exactly it refers to, etc. Without this information, we will not be able to help you, so we ask you to contact us by mail.
Mihail January 21, 2025 06:22
Please do not close my appeal, as it is not closed yet. I ask the Bestchange administration to pay attention to this. I have written to your mail and am waiting for the final decision, and until then I will resume my report here.
Mihail January 21, 2025 11:43
UPDATE
I received the following email from FixedFloat technical support (I am ready to provide a screenshot)
"We have previously contacted this company *** to exclude our service from the high-risk list, but so far they have not fulfilled our request. We will contact them again to achieve the exclusion of our service from the high-risk list."

So, FixedFloat is directly telling me and everyone reading this that one of the most significant AML wallet verification services considers their exchange to be a *** and is not going to remove them from this list. So I just got confirmation that FixedFloat is a *** and works with dirty money.
FixedFloat admin January 21, 2025 12:24
We would like to provide clarification on your case:

Your claim that our service is associated with Garanteex is not true. We do not process transactions from sanctioned wallets, platforms or exchanges.

The resource for checking our address that you link to is not an authoritative source of assessment for us. Their algorithms are often based on unreliable or outdated information. We believe that their conclusions are unfounded and do not correspond to the real picture.

Your statement about the “high risk” of our service is based on unverified data that does not take into account the real verification processes of our transactions. We strongly recommend that you rely on authoritative sources and not on platforms that form conclusions without detailed analysis.

For your convenience, we offer you to conduct a reverse exchange of your funds to any other cryptocurrency that suits you. This may help minimize the inconvenience caused by the current situation. Please contact our support team through our official website so that we can promptly assist you.

We are always open to dialogue and are ready to provide clarification on any questions related to our services. Our team makes every effort to ensure the safety, transparency and convenience of transactions for our customers.
Mihail January 21, 2025 12:32
I have already written to support and my previous message with the UPDATE title is exactly what they said. You consider BTRACE an unauthoritative evaluator of AML transactions not because this service is really unauthoritative, but because their service did not allow you to reduce your risk level and you are still a high-risk exchange. I ask the BestChange administration to contact me by mail, since your support does not answer me, and get a screenshot of the message from FixedFloat and check the AML of their wallet to which I transferred money according to the exchange request.
FixedFloat admin January 21, 2025 12:39
You were provided with a response to your email 56 minutes ago, please check your email.
Mihail January 21, 2025 12:43
I know. I got a message like "contact the exchange where your money was frozen (we are talking about the exchange for crypto trading), tell them that we are a good exchanger and ask them to unfreeze your account". Please answer other questions from my previous message and do not try to change the topic.
Mihail January 21, 2025 12:45
If you are so sure about the cleanliness of your wallets to which clients transfer money for exchange into other cryptocurrencies, does this mean that MY money that I sent you was dirty? Is that what you mean? In that case, I will ask you to prove it. If you are unable to do so, please admit that your wallet is *** and is not in vain marked with a high risk mark. Now any AML verification service will confirm that your wallet is dirty.
Mihail January 21, 2025 12:50
You deny the credibility of the AML verification service, which is at the top when requested in the browser. If it really was not credible, then the exchange where I do crypto trading would not have considered my wallet suspicious precisely after the exchange on your site and would not have frozen my account. My money is stuck, and while I am dealing with this problem, which YOU CREATED — I have already lost more than 40% of my investments due to exchange rate fluctuations. Are you going to return my lost money to me? I very much doubt it, but I am going to do everything to remove your exchanger from BestChange. You don't need to be a detective to understand that I am right, especially since I have provided all the evidence and so on, and if something is missing, I am always ready to cooperate. By the way, have you provided at least one piece of evidence, for example, the results of the AML check of your TMMZNo9Z6CzTntk4RmdNpbPkkmVAaugRxR wallet for risk? No, they didn't. So what exactly is the weight of your words?
FixedFloat admin January 21, 2025 13:11
Currently, all reputable AML services used by large exchanges and law enforcement agencies do not provide publicly the results of the check, as this prevents real money laundering. Our addresses are known to all reputable check services, which we can provide evidence of to the BestChange administration.
Mihail January 21, 2025 13:13
In this case, provide the BestChange administration with evidence that your TMMZNo9Z6CzTntk4RmdNpbPkkmVAaugRxR wallet, which you use to receive money in USDT TRC20, is clean. I will also ask the BestChange administration to confirm this.
FixedFloat admin January 21, 2025 16:04
Before you sent funds to our wallet, it was completely empty. This means that the AML risk assessment for our hot wallet is directly based on the funds sent to it—in this case, your transaction. Therefore, any claim about the wallet being "dirty" stems from the status of your own funds, not ours.

Based on your perspective, the funds you sent were flagged by your aml checker as suspicious. By this logic, we should have blocked your funds for further verification instead of processing your transaction. However, unlike unreliable AML checkers, we base our assessments on legitimate, proven methods and do not block transactions without valid reasons. If we had followed your reasoning, your funds would have been frozen for additional scrutiny, which clearly was not the case.

Your claim that your previously "clean" wallet became "dirty" after interacting with our hot wallet is not supported by facts. The risk level of your wallet is determined by the funds you send and their origins, not by our wallet, which had no prior transactions.

We do not rely on the analysis of the aml checker you used, as we do not consider this company to be reputable. All transactions in the TRC20 network are sent to users from our main address, which has the official "FixedFloat" mark: https://tronscan.org/#/address/TDoXUNZ6PajKuiUkcYg3EDSV9bnqGqsbcf We have informed the largest analysis services about our addresses, which are responsible for the reports they provide and are reputable both among crypto services of most countries. In these services, our service is marked as "Exchange" and cannot cause any risk.

Instead of making baseless accusations, you could have accepted our offer to:
We offered solutions despite the fact that the issues you raised stem from the status of your own funds and the questionable assessment by aml checker that you use. Rather than collaborating to resolve this, you chose to escalate the matter by trying to discredit our service publicly.
BestChange admin January 21, 2025 16:04
Mihail, according to AML checks performed, the exchanger's transaction and cryptoaddress doesn't have a high risk score and connections with illegitimate sources.

We would like to draw your attention to the fact that all the exchangers listed have to observe the AML policy.
https://www.bestchange.com/faq.html#aml-kyc

Nevertheless, the exchanger is ready to regulate the issue with you by the following ways:
1. To make a mutual refund.
2. To exchange the funds to another cryptocurrency.

Please contact the exchanger and inform them of the preferable option.

According to our rules https://www.bestchange.com/faq.html#complaint, a "complaint" type of feedback is allowed on our website if "the client has not received funds from the exchange office, and the due date has already passed" only. In any other case, please use a "comment" type of feedback.

Sincerely, administration of the BestChange exchanger monitor.
Mihail January 21, 2025 18:32
I'm waiting for a response from your support FixedFloat, no one has decided anything yet.
FixedFloat admin January 21, 2025 18:38
We have not received any emails from you, please contact our support team by email.
FixedFloat admin January 21, 2025 18:38
We have not received any emails from you, please contact our support team by email.
Mihail January 21, 2025 18:47
I have already sent you 3 letters to info@fixedfloat.com.
0
CommentRemove
Vi 192.42.116.* January 13, 2025 13:46
Issue has been successfully resolved by the exchanger's administration
Just *** my money for no reason to laugh at me i ask support to asnwer me and get recive they don't say anything what reason i get blocked funds they don't sey why i can't get recive just say wait for answer on mail, i ask support to invite security team to our converstation and they said speak to them on email, for no reason i wat and wait how much time no one said why i get blocked no one said so i set like idiot crying and asking to get recive ang what i get i get nothing and get go to email and wait, what i need to wait? very bad service without any good answer team so very very bad.
Expand (2)
FixedFloat admin January 13, 2025 13:48
Hello Vi,

We have received information from partners that the funds at your address were obtained by criminal means. For this reason, the exchange has been suspended. In order to continue the exchange or return the coins, we must verify that the funds were received by you honestly, and also receive all the information from you by mail.

Our service rules prohibit the use of the service for any criminal purposes. If funds related to criminal activity are clearly sent to our addresses, we have the right to request information about the source of the funds.

Best regards,
FixedFloat.com team.
Claim solved
FixedFloat admin January 13, 2025 15:18
We have checked the information again, your order was suspended by mistake. Your order has now been transferred to selection mode - you can continue the order or make a refund. We apologize for the inconvenience.
3
CommentRemove
Charles 177.68.220.* January 8, 2025 13:41
I would like to congratulate Fixed Float on the quality of their services. I’ve made many transactions with them, but yesterday, 01/07/25, I was distracted and made a mistake: I sent tokens to the wrong network. I contacted their support via chat, which responded quickly (this is very important), identified the issue, and gave me up to seven days to resolve it. This morning, 01/08/25 (in less than 24 hours), my tokens were back in my wallet. Thank you so much for the promptness and professionalism of the entire team.
Expand (1)
FixedFloat admin January 8, 2025 16:25
Hello Charles,

Thank you for your feedback! We are very glad that you have so highly appreciated the quality of our service! We tried to make the service as user-friendly as possible!

Best regards,
FixedFloat.com team.
0
CommentRemove
Pfp 58.96.74.* January 5, 2025 11:32
Great swap as always.
Expand (1)
FixedFloat admin January 5, 2025 17:01
Hello Pfp,

Thank you for your feedback! We are very glad that you have so highly appreciated the quality of our service! We tried to make the service as user-friendly as possible!

Best regards,
FixedFloat.com team.
0
CommentRemove
Ignacio 77.120.176.* January 1, 2025 15:04
Perfect job once again. Certainly one of my favorites for low-amount swaps by now.
Expand (1)
FixedFloat admin January 4, 2025 15:42
Hello Ignacio,

Thank you for your feedback! We are very glad that you have so highly appreciated the quality of our service! We tried to make the service as user-friendly as possible!

Best regards,
FixedFloat.com team.
0
CommentRemove
Ignacio 77.120.176.* December 30, 2024 20:23
Fast and reliable as always.
Expand (1)
FixedFloat admin December 31, 2024 06:42
Hello Ignacio,

Thank you for your feedback! We are very glad that you have so highly appreciated the quality of our service! We tried to make the service as user-friendly as possible!

Best regards,
FixedFloat.com team.
0
CommentRemove
Phillip 80.234.78.* December 30, 2024 07:40
The review is being checked by the monitor's administration
I worked on this project for a long time.
Always exchanged ETH for myself — BSC20
Created a wallet for rewards (I am engaged in Bug Bounty)
I received $270 in my wallet
And I decided to exchange them, as I always do, for "ff"
As a result, I sat and waited for an hour for my transaction.
They told me to send an email — I didn’t receive an answer to the team, everything is exactly like their users!
Expand (5)
BestChange admin December 30, 2024 08:30
Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.
Phillip December 30, 2024 08:44
For the sake of example
I exchanged cryptocurrency from popular exchangers
Changelly,ChangeNow
AML was not suspected.
I received my ETH to the wallet from where I sent money with fixedFloat...
FixedFloat admin December 30, 2024 10:48
Hello Phillip,

We have received information from partners that the funds at your address were obtained by criminal means. For this reason, the exchange has been suspended. In order to continue the exchange or return the coins, we must verify that the funds were received by you honestly, and also receive all the information from you by mail.

Our service rules prohibit the use of the service for any criminal purposes. If funds related to criminal activity are clearly sent to our addresses, we have the right to request information about the source of the funds.

Best regards,
FixedFloat.com team.
Claim solved
Phillip December 30, 2024 10:52
Was this a joke now?
I immediately sent you 2 requests by email!
I haven't received a response yet.
FixedFloat admin December 30, 2024 10:53
If you have sent us a letter, please wait for a response from the security service.
3
CommentRemove
Greg 188.244.245.* December 28, 2024 22:56
BTCDASH. All fine. Quick (in about 10 minutes) and without registration.
Expand (1)
FixedFloat admin December 29, 2024 09:11
Hello Greg,

Thank you for your feedback! We are very glad that you have so highly appreciated the quality of our service! We tried to make the service as user-friendly as possible!

Best regards,
FixedFloat.com team.
0
CommentRemove
Lukas 193.138.7.* December 28, 2024 14:03
Profanities and abusive language were removed by the monitor's administration
Caution. Service withholds funds on the grounds that they are allegedly criminal coins. Fixedfloat regularly commits *** here.
Expand (2)
BestChange admin December 28, 2024 15:59
Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.
FixedFloat admin December 28, 2024 19:27
Hello,

We never freeze users' funds without reason, if the user has provided all the evidence that he is not involved in the crime - we unfreeze the funds and conduct an exchange or return the funds.

Since you did not indicate the order number for which you left a comment, we ask you to contact us via our live chat or you can write directly to the email info@fixedfloat.com

Best regards,
FixedFloat.com team.
0
CommentRemove
Baraba 178.121.4.* December 27, 2024 17:41
No problem, everything is paid, everyone is paid, thanx.
Expand (1)
FixedFloat admin December 28, 2024 04:46
Hello Baraba,

Thank you for your feedback! We are very glad that you have so highly appreciated the quality of our service! We tried to make the service as user-friendly as possible!

Best regards,
FixedFloat.com team.
0
CommentRemove
Ignacio 77.120.176.* December 19, 2024 04:01
Just finished two swaps in row, both without any problem and surprisingly fast. Recommend.
Expand (1)
FixedFloat admin December 19, 2024 06:09
Hello Ignacio,

Thank you for your feedback! We are very glad that you have so highly appreciated the quality of our service! We tried to make the service as user-friendly as possible!

Best regards,
FixedFloat.com team.
0
CommentRemove
Kristi 79.25.199.* December 15, 2024 10:03
The AML case arose due to high-risk markers in the assets that the user had sent
KYC is required
It takes a very long time to solve the problem! They froze the transfer, requested information from me, and received the information on December 4. It's 15 now! Nothing has been decided yet!
Expand (11)
BestChange admin December 15, 2024 10:05
Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.
FixedFloat admin December 15, 2024 10:05
Hello Kristi,

We have received information from partners that the funds at your address were obtained by criminal means. For this reason, the exchange has been suspended. In order to continue the exchange or return the coins, we must verify that the funds were received by you honestly, and also receive all the information from you by mail.

Our service rules prohibit the use of the service for any criminal purposes. If funds related to criminal activity are clearly sent to our addresses, we have the right to request information about the source of the funds.

Best regards,
FixedFloat.com team.
Claim solved
Kristi December 15, 2024 10:07
Why are you withdrawing the claim? Have you decided something? no? Then don't touch the claim.
Claim renewed
FixedFloat admin December 15, 2024 10:07
Please try to duplicate your message in the mail, perhaps your mail could have ended up in the spam folder.
Claim solved
FixedFloat admin December 15, 2024 10:11
According to our information, since December 9th there has been no response from you regarding the requested information and you have not provided us with what the security service requested from you.
Kristi December 15, 2024 10:16
I sent you a screenshot from my email. Show me where I didn't send you anything and where you requested at least something.
Claim renewed
FixedFloat admin December 15, 2024 10:47
We cannot exchange or return funds obtained through criminal means, as this may be interpreted as complicity in a crime. In order to continue the exchange or return the coins, we must verify that the funds were obtained by you in an honest way, and also receive all the information previously requested from you by mail.
Claim solved
Kristi December 15, 2024 11:38
You have already received all the information requested from me by mail on the 4th and have not requested anything new. Why do you write to me by email 'we are still waiting for a response from our team', and then write that you have not received any information.
Claim renewed
FixedFloat admin December 16, 2024 08:01
All information about the incident was transferred to the BestChange administration.
Claim solved
Kristi December 16, 2024 09:42
Let them film the incident. You have not solved the problem, the incident has not been resolved, then why are you doing this?
Claim renewed
BestChange admin December 17, 2024 09:18
Hello,

Unfortunately, according to the AML analysis performed, the cryptocurrency you sent is High Risk or associated with illegitimate sources such as Stolen Coins.

In this case, according to the information security rules, the international AML/KYC policy https://www.bestchange.com/faq.html#frozen-transaction and the exchange service regulations, additional verification is required to consider a refund. You agreed to the rules and the AML policy of the exchanger when creating the order.

The status of your complaint is changed to neutral with the capability of commenting.

Sincerely, administration of the BestChange exchanger monitor.
Claim solved
3
CommentRemove
User 149.36.50.* December 9, 2024 00:41
Good and fast exchange. I recommend.
Expand (1)
FixedFloat admin December 9, 2024 03:22
Hello dear customer,

Thank you for your feedback! We are very glad that you have so highly appreciated the quality of our service! We tried to make the service as user-friendly as possible!

Best regards,
FixedFloat.com team.
0
CommentRemove
Faraz 60.240.207.* December 4, 2024 06:52
Overall great service, fast and good but the minimum amounts should be made even lower 9/10.
Expand (1)
FixedFloat admin December 4, 2024 19:16
Hello Faraz,

Thank you for your feedback! We are very glad that you have so highly appreciated the quality of our service! We tried to make the service as user-friendly as possible!

Best regards,
FixedFloat.com team.
0
CommentRemove
Darden 178.128.19.* December 1, 2024 13:57
Very trustful exchange with a wide variant of cryptocurrencies. The exchange rate is very competitive and one of the lowest in the market. The transaction is executed in a fast and simple way. Also the minimum amount necessary to exchange is very low, which makes it very interesting when a small amount is needed for GAS. I have done a few exchanges in the past and I highly recommend this great platform.
Expand (1)
FixedFloat admin December 1, 2024 14:54
Hello Darden,

Thank you for your feedback! We are very glad that you have so highly appreciated the quality of our service! We tried to make the service as user-friendly as possible!

Best regards,
FixedFloat.com team.
0
CommentRemove
Archie 86.187.229.* November 28, 2024 19:32
After five years of using Fixed Float I am still happy with every successful order. Normally very fast, often completing within seconds. They have expanded liquidity and currencies offered (PAXG yay!) despite a nasty long and unplanned outage earlier this year — good to see them bouncing back!
My only criticism is that more and more frequently I have been unable to initiate transactions because the "Network temporarily suspended for maintenance" message occurs too often for the assets I wish to trade. I am not sure what the implications of this message are…
Still, high value trades can be hesitance free — just make sure you know your coins are legit!
Expand (1)
FixedFloat admin November 30, 2024 00:06
Hello Archie,

Thank you for your feedback! We are very glad that you have so highly appreciated the quality of our service! We tried to make the service as user-friendly as possible!

Best regards,
FixedFloat.com team.
0
CommentRemove
Antic 185.204.56.* November 26, 2024 18:18
Been a loyal customer since 2023 of fixedfloat, today i was trying to exchange some ton to ltc, after tens of transactions with them without a single problem, the transaction is stuck, i contact support and i arrogantly get told that i sent the ton without the "memo/comment", and they ask for the neccessary proof to prove that i was the one sending funds, upon providing them with every single proof that is able to be shown, the customer support arrogantly tells me that the funds will be refunded to the originating ton adress, which is the address owned by the exchange that i withdrew the funds from! so this made me lose a chump change of 44$, its not about the money its about the principe, in the end the customer support ends up without providing any proper help and just avoiding every piece of proof and disregards everything. I guess ill take my business somewhere else since its probably pennies to you. But robbing people this way is not fair especially people who even with those "pennies" have helped the company. Horrible, the cs guy especially made me lose my faith towards the ff team — highly highly unprofessional!
Expand (1)
FixedFloat admin November 26, 2024 20:39
Hello Antic,

You have violated the exchange rule by creating an order with the exchange direction TON>LTC and sending funds without the mandatory indication of the MEMO in the order. When sending a TON transaction, it is mandatory to indicate the MEMO so that we can identify your payment. The order page also states that the transaction must be sent with the MANDATORY indication of the MEMO.

As soon as you visit our website, you see a message that by using our Service, you agree to its rules. Also, when creating an order, under the "Exchange now" button it is written that "By using the site and creating an exchange, you agree to the Terms of Service and Privacy Policy of Fixedfloat".

In section 4, paragraph 4.9 "Terms of Use" it is stated:"Sending funds for an Order as a transaction with incorrect parameters. If the Order specifies the need to specify additional parameters when sending a transaction (such as MEMO, Destination tag, Comment and others), then sending a transaction on the Order without the specified parameters or with incorrect parameters may lead to an irretrievable loss of the User's funds. If the transaction was sent without specifying the required parameter, the User must report this to the technical support service, as well as provide evidence that this transaction was sent directly or initiated by the User. The evidence is a letter received to our mail from the official mail of the Service from which the transaction was sent. The email must contain confirmation that this particular User initiated the transaction. The commission for the restoration of funds and their return is 10% of the amount, but cannot be less than ten (10) US dollars. The term for consideration of the request is 14 days after the provision of all evidence. If the User and/or the Service from which the transaction was sent does not provide proof within 2 weeks, We will refund the funds to the address from which the transaction was received, without additional parameters (such as MEMO, Destination tag, Comment and others). FixedFloat has the right to refuse to return these funds without giving reasons. The user can only request a refund if the amount sent is equivalent to more than ten (10) US dollars."

Our specialists in the chat informed you that when creating an order you violated the exchange rules by sending funds without the obligatory indication of MEMO via the third-party service Crypto Bot. In such cases, it is impossible to resolve this issue within the chat, you need to contact our technical specialists by mail and provide them with all the necessary information upon request, and Crypto Bot support should contact us personally either in Telegram or by writing to our official mail to confirm that the transaction belongs to you.

We do not refuse to help you, but we need to receive all the evidence from you and the Crypto Bot service.

Best regards,
FixedFloat.com team.
Claim solved
3
CommentRemove
John 93.106.183.* November 15, 2024 17:52
The AML case arose due to high-risk markers in the assets that the user had sent
KYC is required
The claim's status has been changed to neutral by the monitor's administration
These guys are engaged in some kind of fraudulent activity. First I exchanged 0.1 ETH for XMR. After the transfer they stopped the exchange and said that my funds were obtained by criminal means. I tried to ask support if they looked at my account history (my wallet only has Bridge transfers from other networks)? I was told to write to the mail. I wrote to the mail, and in 10 minutes they made the exchange, apologized and said that there was a technical error. After that I made a second exchange, but for 0.5 ETH and my exchange was frozen again. I suspect that this is some kind of criminal scheme to steal funds. They saw that I had a lot of money on my wallet, made that exchange and waited for me to send more money. In the end they stole 0.5 ETH from me, and support sends me template answers.
Expand (18)
FixedFloat admin November 15, 2024 20:17
Hello John,

We have received information from partners that the funds at your address were obtained by criminal means. For this reason, the exchange has been suspended. In order to continue the exchange or return the coins, we must verify that the funds were received by you honestly, and also receive all the information from you by mail.

Our service rules prohibit the use of the service for any criminal purposes. If funds related to criminal activity are clearly sent to our addresses, we have the right to request information about the source of the funds.

Best regards,
FixedFloat.com team.
John November 15, 2024 22:51
You have already sent me this message, after which I asked you to take a look at the history of the wallet, where you can see that replenishments were only from bridge services, from their wallets. No criminal funds are physically possible there. You unfroze the transfer for the first time, citing a technical error. But when I sent a larger amount, you repeated this message again. You just swindled me out of more money for imaginary reasons. I believe you're the one who's engaged in a criminal scheme.
FixedFloat admin November 16, 2024 03:29
We cannot exchange or return funds obtained through criminal means, as this may be interpreted as complicity in a crime. In order to continue the exchange or return the coins, we must verify that the funds were obtained by you in an honest way, and also receive all the information from you by mail.
John November 16, 2024 11:37
First of all, these are my funds and they are not connected to any crime. Secondly, I wrote to your e-mail yesterday and have not received any response from you so far. Thirdly, you still haven't commented on the fact that you initially marked my funds as “criminal”, then said it was a technical error and made an exchange (so you've already become an accomplice?), admitting that the funds are not related to crime. And when you received a larger amount, you froze them again. This all looks like a criminal scheme to take funds under the pretext of “checks”. I ask BestChange administration to pay attention to all these facts.
FixedFloat admin November 16, 2024 13:23
Each case is considered individually and takes time. Usually the response time by mail is 24 hours, under high load it can be up to 3 days. Please wait for a response from our specialists by mail, you will definitely get an answer.
John November 16, 2024 14:39
That's your difficulty, not mine. My complaint against you is still valid. Please do not close the claim until the issue is resolved. I also ask BestChange administration to join the discussion and pay attention to the facts that I have stated above.
FixedFloat admin November 16, 2024 19:18
If you truly believe that we have stolen funds from you or suspended the exchange without good reason, you should immediately contact the law enforcement authorities in your country.
John November 17, 2024 00:21
Of course, as a last resort, that's what I'll do. However, there are better ways to start. If you are really doing something like this — this should be first of all pointed out to the BestChange administration and users who are considering your exchanger's services for themselves.
FixedFloat admin November 17, 2024 03:30
According to our information, you have not yet contacted our security service by mail and have not provided any evidence of honest receipt of funds. Please contact our security service as soon as possible.
John November 17, 2024 06:07
My email was sent over two days ago, which still included the ID of the past exchange, which was a “technical error” — E2A5BA. No response to this letter has been received so far. Perhaps you are responding to emails selectively. I duplicated the letter with the last Order ID.
FixedFloat admin November 18, 2024 08:30
Our security service has received your letter and is already processing it.
John November 18, 2024 10:01
All right. But only close the claim after the issue is resolved.
FixedFloat admin November 19, 2024 04:25
All information about the incident was transferred to the BestChange administration.
John November 20, 2024 15:05
I provided all the information to the exchanger. Now they want me to contact Binance directly. What the hell's going on? You froze my exchange, deal with your liquidity provider yourself. I'm dialoguing with you, you dialog with them!
John November 20, 2024 15:55
In general, they made it clear to me that I would never see my money again. Eat my 0.5 ETH. Let others know that it is better not to work with you.
John November 25, 2024 19:01
Well, it's been another 5 days, no one has contacted me. The exchanger just brazenly steals money under the pretext of “checks”. I do not advise anyone to use this exchanger, they can steal your money at any time.
FixedFloat admin November 26, 2024 13:42
We have provided you with a Binance security contact to further resolve the incident regarding your order. Please contact them again to clarify all the details.
John November 26, 2024 14:14
Deal with your Binance on your own. I sent the funds to you and I want them back from you. Who your liquidity provider is, I'm not interested in. Solve your issues with them yourself.
0
CommentRemove
Jay 49.36.83.* November 23, 2024 12:24
Superfast. amazing.
Fastest exchange i have ever seen in my life.
Expand (1)
FixedFloat admin November 23, 2024 14:04
Hello Jay,

Thank you for your feedback! We are very glad that you have so highly appreciated the quality of our service! We tried to make the service as user-friendly as possible!

Best regards,
FixedFloat.com team.
0
CommentRemove
John 176.0.13.* November 23, 2024 07:58
I didn’t expect such great, detailed and fast exchange! Absolutely recommend!
Expand (1)
FixedFloat admin November 23, 2024 14:04
Hello John,

Thank you for your feedback! We are very glad that you have so highly appreciated the quality of our service! We tried to make the service as user-friendly as possible!

Best regards,
FixedFloat.com team.
0
CommentRemove
Harun 185.146.112.* November 16, 2024 16:28
My favorite exchanger so far! Fast, low fees and the support responds VERY quickly. I recommend it if you want to exchange your crypto to another crypto without any problems in a short period of time.
Expand (1)
FixedFloat admin November 19, 2024 04:20
Hello Harun,

Thank you for your feedback! We are very glad that you have so highly appreciated the quality of our service! We tried to make the service as user-friendly as possible!

Best regards,
FixedFloat.com team.
0
CommentRemove
User 37.235.146.* November 16, 2024 01:07
BTC LN to BTC exchange doesn't work. I was trying to send funds for exchange from NiceHash wallet and from Wallet Of Satoshi multiple times and it's failing to send to their LN address.
Expand (1)
FixedFloat admin November 16, 2024 03:31
Hello dear customer,

Currently, this exchange direction is available and works without any problems. Try using a different wallet like Phoenix or Wallet of satoshi.

Best regards,
FixedFloat.com team.
0
CommentRemove
Cole 185.236.200.* November 13, 2024 12:43
Thank You for fast Exchange. You are one of the best.
Expand (1)
FixedFloat admin November 13, 2024 14:11
Hello Cole,

Thank you for your feedback! We are very glad that you have so highly appreciated the quality of our service! We tried to make the service as user-friendly as possible!

Best regards,
FixedFloat.com team.
0
CommentRemove
Dmitry 82.102.22.* November 9, 2024 09:09
According to the information available, the exchanger has no financial obligations to this user
I received high-risk coins from them, and now all my funds are flagged as high-risk.
Expand (8)
FixedFloat admin November 9, 2024 09:14
Hello Dmitry,

We are always ready to help solve problems, so if your service has any questions about AML verification, then in order to understand this in more detail, we will need to provide information by email about what exactly caused doubts.

We would like to draw your attention to the fact that our addresses are known to all cryptocurrency transaction analysis services, and also that there should be no problems with receiving funds from us, because the funds we send are not dirty or risky.

In addition, all our addresses in many networks have labels, which already speaks of our publicity. All transactions are sent from our main address, which is officially marked as "FixedFloat", for example, our address in the Tron network:
https://tronscan.org/#/address/TDoXUNZ6PajKuiUkcYg3EDSV9bnqGqsbcf

Please write more details about the situation to our email info@fixedfloat.com and we will definitely figure it out.

Best regards,
FixedFloat.com team.
Claim solved
Dmitry November 9, 2024 09:29
Why is your transfer marked as "Liquidity Pools" instead of "Exchange Licensed"?
Claim renewed
Dmitry November 9, 2024 11:40
Since your transfer caused my funds to receive a 50% risk rating, could you exchange them for ones without this risk label?
FixedFloat admin November 9, 2024 11:46
Dmitry,

Please write more details about the situation to our email info@fixedfloat.com and we will definitely figure it out.
Claim solved
Dmitry November 9, 2024 11:48
I’ve written to you.
Claim renewed
FixedFloat admin November 9, 2024 12:40
You have already received a reply by email, please check and provide feedback.
Claim solved
Dmitry November 9, 2024 13:16
Please exchange all my coins for ones without the medium-risk label.
Claim renewed
FixedFloat admin November 9, 2024 13:57
Please wait for a response to your request by email from specialists.
Claim solved
3
CommentRemove
(Not Provided) 37.45.151.* November 6, 2024 04:34
TRX XMR, quick and reliable. Will be coming back, thank you.
Expand (1)
FixedFloat admin November 8, 2024 07:51
Hello (Not Provided),

Thank you for your feedback! We are very glad that you have so highly appreciated the quality of our service! We tried to make the service as user-friendly as possible!

Best regards,
FixedFloat.com team.
0
CommentRemove
Shahjahan 45.131.80.* November 5, 2024 13:55
According to the information available, the exchanger has no financial obligations to this user
I Send ETH ERC20 mistakenly i order create for ETH Bep20 to Bnb i sent 0.009 ETH for Bnb but customer support refuse to refund my amount or complete exchange with ERC20 and asking for 7 days I request best change please take action against them they have no rights to hold our funds for 7 days please help.
Expand (1)
FixedFloat admin November 5, 2024 14:07
Hello Shahjahan,

As soon as you visit our website, you see a message stating that by using our Service, you agree to its rules. Also, when creating an order, it is written under the "Exchange Now" button that "By using the site and creating an exchange, you agree to the Terms of Service and the Fixedfloat Privacy Policy." In this case, manual intervention by technical specialists is always required. All orders in violation of the exchange rules are processed exclusively manually by our technical specialists, as such orders take a lot of time and are processed in turn.

You created an order in our service for the exchange of ETH on the BEP20 network, but sent ETH on the ERC 20 network. According to the rules of our service, the continuation of the order or refund will take 7 days from the date of your first request. We do not refuse you a refund of your funds, do not mislead the BestChange administration and other users.

You can write to us in the chat and choose what you prefer - refund or continue the order.

Best regards,
FixedFloat.com team.
Claim solved
3
CommentRemove
Antonio 81.166.192.* November 4, 2024 21:16
BTC->XMR. Easy and fast.
Expand (1)
FixedFloat admin November 4, 2024 21:46
Hello Antonio,

Thank you for your feedback! We are very glad that you have so highly appreciated the quality of our service! We tried to make the service as user-friendly as possible!

Best regards,
FixedFloat.com team.
0
CommentRemove
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