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FixedFloat exchanger

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Status: active FixedFloat reviews: 04964815
Exchange rates: 2297 Volet TS:
Reserve: $69 930 053 Perfect Money TS:
Age: 7 years 2 months WebMoney BL:
On BestChange: 6 years 7 months MyWOT rating: 3.0
Country: Marshall Islands Forums:
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When creating a financial claim, please make sure that the exchange regulations specified on the website FixedFloat have been violated and that you haven't received funds for the order. Please note that the claim may be turned down in the following cases:

  1. The regulated exchange period has not expired yet.
  2. The exchanger's regulations were violated. For example, the incoming transaction did not pass the AML check.

Be sure to indicate the exchange order number. It will help the FixedFloat administrator resolve the problem more quickly.

If you didn't like the FixedFloat's service and want to write about it, use the Comment review type.

* Order number:
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Add a comment:
Phillips 185.253.98.* April 28, 2025 21:36
The following comment may have been left to discredit the exchanger's image and reputation
This is what they advertise: Why can I trust you?
No registration and no need to share your personal details. We don't hold your funds, all exchanges take place instantly in fully automatic mode.

Scammers, Don't use this service they will hold your funds without giving any reason because it's their policy somehow. I used them before and didn't have any problem but it seems it's just a matter of time to lose your funds. They lie on the front page that they will never do that just lost 11k with them. Reason? They said they don't like something about 1k I received in my wallet, I explained the transaction and they just copied the same text again that if I believe it's not correct to contact police.
I just contacted the police and they told me this service is not legit, I hope they close them down. It seems they are not based anywhere, they don't have any real address or company registration, not even a phone number. This is what they send: Our legal address:
Company: Ftrader Ltd
Address: House of Francis, Room 303, IleDu Port, Mahe, Seychelles.
Just check that before at any service you use don't be stupid like me!
I will not stop going after them.
Expand (5)
FixedFloat admin April 29, 2025 14:17
Hello Phillips,

We never freeze users' funds without reason, if the user has provided all the evidence that he is not involved in the crime - we unfreeze the funds and conduct an exchange or return the funds. We value our reputation and do not want to be accomplices to crimes, due to the ignoring of which, the work of our service can be blocked.

We remain a simple, convenient and memorable service, which is confirmed by many positive reviews from our clients. If you refer to the claims of individual users, then each of them was considered and resolved individually. We do not support the use of our service for criminal purposes.

Best regards,
FixedFloat.com team.
Phillips April 29, 2025 14:27
If they exchange 300$ it's okay, if it's 10k it seems you have other use for the money, you steal it, I gave you all the information.
Police told me that you are not legit!
If you are an honest service why you don't have a real address or company name registered anywhere, no phone number? Nobody should ever trust this kind of service if they don't want to get scammed.
FixedFloat admin April 29, 2025 16:29
Phillips,
FixedFloat admin April 29, 2025 16:29
If you truly believe that we have stolen funds from you or suspended the exchange without good reason, you should immediately contact the law enforcement authorities in your country.
Phillips April 29, 2025 16:40
I already did, they confirmed that you are NOT LEGIT and your address and company name you provided is FAKE too, go find a JOB and stop stealing money from people.
0
CommentRemove
Wajahat hussain 148.252.158.* April 29, 2025 13:02
According to the information available, the exchanger has no financial obligations to this user
My order I paid but it's not detecting for 2 hours. Pls process I need it urgent.
Expand (1)
FixedFloat admin April 29, 2025 14:16
Hello Wajahat hussain,

You sent funds after 24 hours from the moment the order was created. In such cases, the order processing and transaction attachment takes 24 hours from the moment the ticket is created, but our technical specialists met you halfway and have already completed your order. You can contact support on our website so that our support staff can provide you with a hash of the sent transaction.

Best regards,
FixedFloat.com team.
0
CommentRemove
Jack 146.70.201.* April 26, 2025 08:39
Personal data was removed by the monitor's administration
The review is being checked by the monitor's administration
Your order was stopped because we received information from our partners that the funds in your address were obtained by criminal means. Your exchange is currently being processed by our security team. Write to us at *** to contact our security team. If you prove that the funds were not obtained fraudulently, we will definitely continue your exchange.

The transaction took more than 6 days to process. I have provided the source of funds. Sent 8 emails.
Expand (3)
FixedFloat admin April 26, 2025 08:43
Hello Jack,

We have received information from partners that the funds at your address were obtained by criminal means. For this reason, the exchange has been suspended. In order to continue the exchange or return the coins, we must verify that the funds were received by you honestly, and also receive all the information from you by mail.

Our service rules prohibit the use of the service for any criminal purposes. If funds related to criminal activity are clearly sent to our addresses, we have the right to request information about the source of the funds.

Best regards,
FixedFloat.com team.
Claim solved
FixedFloat admin April 26, 2025 08:44
If you have already provided everything to our security service, then please wait for their response by email.
Jack April 26, 2025 08:58
I have been waiting for more than 6 days. I also provided the source of funds according to your request. You have no reason to deduct my funds.
3
CommentRemove
Trenton 170.187.144.* April 22, 2025 08:57
KYC is required
The claim's status has been changed to neutral by the monitor's administration
Profanities and abusive language were removed by the monitor's administration
They froze (actually ***) my funds and do not want to return them.
They refer to some partners and accuse me of criminal activity without any evidence.
At the same time, you yourself actually *** my funds, and the proof is this review.
I checked my funds for the AML risk, there is none.
Return my funds or make an exchange!
Expand (10)
FixedFloat admin April 22, 2025 08:59
Hello Trenton,

We have received information from partners that the funds at your address were obtained by criminal means. For this reason, the exchange has been suspended. In order to continue the exchange or return the coins, we must verify that the funds were received by you honestly, and also receive all the information from you by mail.

Our service rules prohibit the use of the service for any criminal purposes. If funds related to criminal activity are clearly sent to our addresses, we have the right to request information about the source of the funds.

Best regards,
FixedFloat.com team.
Trenton April 22, 2025 09:04
I provided you with a source by email.
Give me your source why are you accusing me of criminal activity?
My funds no aml risk, so what the reason?
You can *** any money by referring to your sources that you do not provide.
Trenton April 22, 2025 09:05
And dont resoilve the claim, it wont be resolved until you return the money.
FixedFloat admin April 22, 2025 09:07
Freezing of funds is possible only if we have evidence that the funds sent to our address are related to criminal activity, this information is a priority. We are ready to provide the BestChange administration with all information on this case.
Trenton April 22, 2025 09:10
Provide it me too, maybe its you or your secret partners mistake.
Dont resolve the claim, it wont be resolved until you return the money.
FixedFloat admin April 23, 2025 05:23
All information about the incident was transferred to the BestChange administration.
Trenton April 23, 2025 11:20
Good, but the claim doesn't solved, why you close it again?
BestChange admin April 23, 2025 13:25
Hello,

According to the AML analysis performed, the cryptocurrency you sent is associated with illegitimate sources.

In this case, according to the information security rules, the international AML/KYC policy https://www.bestchange.com/faq.html#frozen-transaction and the exchange service regulations, additional verification is required to consider a refund. You agreed to the rules and the AML policy of the exchanger when creating the order.

The status of your complaint is changed to neutral with the capability of commenting.

Sincerely, administration of the BestChange exchanger monitor.
Trenton April 24, 2025 11:34
Hello Admin, thanks for the response.
But how can I do a KYC? The fixedfloat does not offer me any instructions or email regarding KYC.
Trenton April 25, 2025 17:28
Still haven't received any instructions regarding KYC.
BestChange admin, the exchanger does not take any action unless a claim is opened!
0
CommentRemove
Emre 212.154.63.* April 25, 2025 09:35
Exchanged BNB to XMR with low fees and everything was smooth.
Expand (1)
FixedFloat admin May 2, 2025 11:32
Hello Emre,

Thank you for your feedback! We are very glad that you have so highly appreciated the quality of our service! We tried to make the service as user-friendly as possible!

Best regards,
FixedFloat.com team.
0
CommentRemove
Markus 62.112.222.* April 23, 2025 04:34
The AML case arose due to high-risk markers in the assets that the user had sent
KYC is required
The claim's status has been changed to neutral by the monitor's administration
I have the same problem that many other users on different platforms report.
FixedFloat froze my BTC funds more than 10 hours ago.
They accuse me of "criminal" activity, but do not specify where they got this information from. Also they do not answer via email and on the chat they dont provide any useful Info.
Expand (5)
FixedFloat admin April 23, 2025 05:23
Hello Markus,

We have received information from partners that the funds at your address were obtained by criminal means. For this reason, the exchange has been suspended. In order to continue the exchange or return the coins, we must verify that the funds were received by you honestly, and also receive all the information from you by mail.

Our service rules prohibit the use of the service for any criminal purposes. If funds related to criminal activity are clearly sent to our addresses, we have the right to request information about the source of the funds.

Best regards,
FixedFloat.com team.
Markus April 23, 2025 06:22
Issue is not solved, you do not provide any evidence, do not respond via email. Support chat has also no information. Meanwhile the funds are blocked, the exchange rate has changed, which has a negative impact on my finances.
I have already made transactions from same wallet and source on your exchange. Please look into it as soon as possible. I did not brake any law, this is just a mistake from your side.
BestChange admin April 23, 2025 14:36
Hello,

Unfortunately, according to the AML analysis performed, the cryptocurrency you sent is High Risk or associated with illegitimate sources such as Mixer: https://getblock.net/en/report-preview/4994d8b1-0be0-8d6f-efbc-8981718d3613

In this case, according to the information security rules, the international AML/KYC policy https://www.bestchange.com/faq.html#frozen-transaction and the exchange service regulations, additional verification is required to consider a refund. You agreed to the rules and the AML policy of the exchanger when creating the order.

The status of your complaint is changed to neutral with the capability of commenting.

Sincerely, administration of the BestChange exchanger monitor.
Markus April 23, 2025 15:02
So the problem is that I used wasabi wallet, which has coinjoin build in. I have checked AML myself and it shows that the source is indeed a mixing service, which is not the case. I have send video proof that the funds were put into wasabi and send from it. The source of the funds is not related to any criminal activity.
I have provided all the information I was asked for via email. Hope the situation will be resolved by that.
Thank you.
Markus April 24, 2025 09:04
Issues was resolved. Thank you.
0
CommentRemove
Danyil 185.195.236.* April 18, 2025 07:22
KYC is required
Hello, after my problem with money was solved i get refund after this i decide to exchange money again from the refunded addres and get locked my money for criminal ussues i va to ask to you to refund me and i never use it on your site i don;t know my addres was blacklisted becouse i do all aml check kyc chechs my banks trnasfer my face my documents and get refundm and was very happy but for some reason after reuund and exhcange they said my money again is blakced do refund please i already prrof that's this is my money and get refunded bu you.
Expand (3)
FixedFloat admin April 18, 2025 07:50
Hello Danyil,

We have received information from partners that the funds at your address were obtained by criminal means. For this reason, the exchange has been suspended. In order to continue the exchange or return the coins, we must verify that the funds were received by you honestly, and also receive all the information from you by mail.

Our service rules prohibit the use of the service for any criminal purposes. If funds related to criminal activity are clearly sent to our addresses, we have the right to request information about the source of the funds.

Best regards,
FixedFloat.com team.
Claim solved
Danyil April 18, 2025 07:54
Yeh but check my text i write about this, i already do all aml and kyc checks and get refundnd i sent to you my money after refund at your site if you ened i can provide hear my exchange id's i get refundnd by your team.
FixedFloat admin April 18, 2025 10:30
Our security staff is already investigating your situation, please wait for their response by email.
3
CommentRemove
Tufeyli Rfat 217.142.28.* April 10, 2025 17:34
The AML case arose due to high-risk markers in the assets that the user had sent
KYC is required
They are holding my money hostage in a way that has nothing to do with the X exchange. After I submitted all my documents, they directed me to the X exchange. After I wrote to the exchange, the exchange did not help me in any way and ff said it would not help me in any way. I am the victim. I do not understand how they can relate the money transferred from my wallet to the X exchange. I demand that this issue be clarified.
Expand (13)
FixedFloat admin April 10, 2025 17:46
Hello Tufeyli Rfat,

We have received information from partners that the funds at your address were obtained by criminal means. For this reason, the exchange has been suspended. In order to continue the exchange or return the coins, we must verify that the funds were received by you honestly, and also receive all the information from you by mail.

Our service rules prohibit the use of the service for any criminal purposes. If funds related to criminal activity are clearly sent to our addresses, we have the right to request information about the source of the funds.

Best regards,
FixedFloat.com team.
Tufeyli Rfat April 11, 2025 15:42
I have already contacted you via mail, but despite providing all the evidence, you do not accept it and are making me contact with third parties.
Tufeyli Rfat April 14, 2025 12:28
I have been waiting for an answer for days, but I haven't received a response from either the email or here.
Tufeyli Rfat April 14, 2025 12:33
Dear bestchange team, I ask you, do you think it is normal to hear the same complaint over and over again? They are literally holding people's money hostage and trying to make them give up.
FixedFloat admin April 14, 2025 13:01
You have been provided with the contact details of our partners' security service to clarify the details of blocking this order.
Tufeyli Rfat April 14, 2025 13:05
Even though I was not obliged to write to the security service of your business partners, I wrote to them again and they closed the issue without asking for any evidence and you are in the same way, this money came from my cold wallet, I have all the evidence, who is your business partner?
Tufeyli Rfat April 14, 2025 13:10
Bestchange team, I request your help regarding this issue because I have been in a victim situation for 18 days.
FixedFloat admin April 14, 2025 13:11
We are ready to provide all information about this incident to the BestChange administration. We have all the evidence that confirms that the funds received by the sender are related to criminal activity.
Tufeyli Rfat April 14, 2025 13:14
I'm waiting for you to send Accordingly, I will present my evidence that these funds came to me through trade and I will present my detailed evidence that these funds came from me to you and not from a third party.
Tufeyli Rfat April 14, 2025 13:17
I have made a transaction before from the same wallet and you were approved. What happened and why did you suspend the subsequent transactions? Please explain this as well because you are contradicting yourself right now.
Tufeyli Rfat April 14, 2025 13:18
If so, why did you approve my first transaction?
Tufeyli Rfat April 14, 2025 17:47
I'm still waiting for an answer.
Tufeyli Rfat April 15, 2025 13:21
I'm still waiting for an answer.
0
CommentRemove
John 146.70.128.* April 14, 2025 06:45
Issue has been successfully resolved by the exchanger's administration
According to the information available, the exchanger has no financial obligations to this user
My transaction was suspended. maybe it was a mistake. my AML check is
not at risk!
Expand (5)
BestChange admin April 14, 2025 07:29
Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.
FixedFloat admin April 14, 2025 07:36
Hello John,

We have received information from partners that the funds at your address were obtained by criminal means. For this reason, the exchange has been suspended. In order to continue the exchange or return the coins, we must verify that the funds were received by you honestly, and also receive all the information from you by mail.

Our service rules prohibit the use of the service for any criminal purposes. If funds related to criminal activity are clearly sent to our addresses, we have the right to request information about the source of the funds.

Best regards,
FixedFloat.com team.
Claim solved
John April 14, 2025 07:45
That is slander. you need to provide evidence. don't call me a scammer without any information.
Claim renewed
FixedFloat admin April 14, 2025 13:01
We have checked the information again, your order was suspended by mistake. Your order has now been transferred to selection mode - you can continue the order or make a refund. We apologize for the inconvenience.
Claim solved
John April 14, 2025 13:17
Problem solved!
3
CommentRemove
User 128.61.160.* April 13, 2025 20:22
Has reliably been the fastest exchange with great rates. Would recommend!
Expand (1)
FixedFloat admin April 14, 2025 03:36
Hello dear customer,

Thank you for your feedback! We are very glad that you have so highly appreciated the quality of our service! We tried to make the service as user-friendly as possible!

Best regards,
FixedFloat.com team.
0
CommentRemove
Awiteb 46.29.25.* April 10, 2025 10:52
Smooth exchange XMR for BTC(LN)
Expand (1)
FixedFloat admin April 10, 2025 13:38
Hello Awiteb,

Thank you for your feedback! We are very glad that you have so highly appreciated the quality of our service! We tried to make the service as user-friendly as possible!

Best regards,
FixedFloat.com team.
0
CommentRemove
Nach 190.93.96.* April 8, 2025 02:30
Smooth exchange BTC for USDT BSC.
Expand (1)
FixedFloat admin April 8, 2025 11:44
Hello Nach,

Thank you for your feedback! We are very glad that you have so highly appreciated the quality of our service! We tried to make the service as user-friendly as possible!

Best regards,
FixedFloat.com team.
0
CommentRemove
Lac 180.149.228.* April 7, 2025 14:04
Easily the best service Ive encountered, super transparent SUPER quick, I love this place, my first stop EVERY time.
Expand (1)
FixedFloat admin April 7, 2025 14:25
Hello Lac,

Thank you for your feedback! We are very glad that you have so highly appreciated the quality of our service! We tried to make the service as user-friendly as possible!

Best regards,
FixedFloat.com team.
0
CommentRemove
Max 213.61.127.* April 7, 2025 08:20
Great and transparent exchange, on a high level — as usual!
Expand (1)
FixedFloat admin April 7, 2025 09:29
Hello Max,

Thank you for your feedback! We are very glad that you have so highly appreciated the quality of our service! We tried to make the service as user-friendly as possible!

Best regards,
FixedFloat.com team.
0
CommentRemove
Juris 77.2.156.* April 6, 2025 01:25
Fixedfloat froze my funds because of suspicious of criminal activity, but they then refunded my coins it after I provided source of the funds + I performed KYC check. Overall they wont keep your funds is you work with their support. I leave a positive review even though the verification was tedious as I have done many hundreds of transactions with them and this was the only hickup.
Expand (2)
Juris April 6, 2025 01:26
Suspicion*
FixedFloat admin April 7, 2025 09:29
Hello Juris,

Thank you for your feedback! We're glad the issue has been resolved.

Best regards,
FixedFloat.com team.
0
CommentRemove
Juris 176.106.61.* March 20, 2025 17:08
According to the information available, the exchanger has no financial obligations to this user
The AML case arose due to high-risk markers in the assets that the user had sent
The claim's status has been changed to neutral by the monitor's administration
I am from Latvia, 3 months ago my father died, I recently recieved the inheritance, my father lost all his savings after the collapse of the USSR and struggled to save something for me, I wanted to safeguard his money in a cryptocurrency which I know has future, so I purchased ~30 000 USD worth of USDT on Revolut last week, this was my entire life savings of my father, after I used a trusted exchange fixedfloat, they blocked my exchange and said that their partners accused my funds of coming for crime, when I then asked them for a detailed list of documents they responded 7 hours later, with no clear instructions, dear fixedfloat staff if you read me, it is clear that my funds come from revolut, they are not from any darkweb market or from anything shady, I ask you to refund my funds or process my tranasaction, 30k USD for you may be something that happens every hour but for my family it is life and death. I made an AML check and my funds passed everything, who are these partners why is the burden of proof only with me? People can take everything my father did since 1991 like this?

I understand KYC and AML may be necessary, but when the transaction is not flagged by nearly every AML checker I try and when no clear documents are asked, it leaves a very bad taste in the mouth.

Please open a fast channel of contact with me or even better unblock these funds!

Here are the TX of the USDT TRC that went to my wallet before I transferred it to fixedfloat:

656e5cf05ed756c1422daa4e6454f6147b1d50b24499bcc6cb084efa28fb494e
b9251622c87936e4f8c42416a64c6fcb4e2ac1a8c786a7bc067d1f5468d6bb14
61090744c79501001fc08a561f4541816d117bc0b6b2efc8ec7c7ad5e2c142e1

Can run it under any AML checker it is clean, it is not from crime, is from Revolut.

Please satisfy my claim, my whole life depends on it.
Expand (19)
FixedFloat admin March 20, 2025 17:28
Hello Juris,

We have received information from partners that the funds at your address were obtained by criminal means. For this reason, the exchange has been suspended. In order to continue the exchange or return the coins, we must verify that the funds were received by you honestly, and also receive all the information from you by mail.

Our service rules prohibit the use of the service for any criminal purposes. If funds related to criminal activity are clearly sent to our addresses, we have the right to request information about the source of the funds.

Best regards,
FixedFloat.com team.
Juris March 20, 2025 17:33
Hello it's great that you prevent criminals from using your service but I want to know exactly what document I need to send to you. What will suffice so 100% my funds will be unblocked. It is impossible that my funds come from crime because I exchanged them myself from my Revolut account. There is no court order or any legal documents allowing you to seize my funds only information from your partners, which information, the TX's are clear and anybody can check and see that they are not flagged. I am ready to submit to any KYC or AML procedures but please make it clear and make the communication prompt, it is hard that I must communicate here, because by email you take huge amounts of time to communicate. I ask for an amical solution, I am ready to submit any KYC documents, I will take a selfy with my passport, I will provide screenshots from my bank, what is needed? These vague messages are nice, but the reality is you took all the money I ever had, with no court order.
FixedFloat admin March 20, 2025 17:35
We cannot exchange or return funds obtained through criminal means, as this may be interpreted as complicity in a crime. In order to continue the exchange or return the coins, we must verify that the funds were obtained by you in an honest way, and also receive all the information previously requested from you by mail.
Juris March 20, 2025 17:36
Excuse me but, my funds are not from criminal means, I am asking for what documents I need to provide. Please respond, the Txs are in my original message, can be checked with any industry standard checker and it is clear theat the funds are not high risk, the blockchain is open and anybody can see that these funds are from Revolut, please no more generic messages and a real solution.
Juris March 20, 2025 17:50
Video of where USDT was purchased + scan of my passport was went, please verify ASAP. Thank you.
Juris March 20, 2025 17:50
Sent*
FixedFloat admin March 20, 2025 17:51
If you have provided evidence to our security service, they will definitely consider it, thank you for your promptness. Please wait for a response by mail on your request.
Juris March 20, 2025 18:06
Hello I have permitted myself to submit documents, but if I opened a claim here it's because it is nearly impossible to communicate clearly with your security services, thus I believe that my claim should remain open untill my funds have been refunded, or if they are really from a criminal source ( with they are 100% NOT) they be seized with a judicial order. Of course if my funds were flagged by any industry standard service I would not write such messages, but my funds are recent and completely clean anybody can follow the TXs I submitted in my first post, thus I kindly ask you to answer with proof of the criminal origin of my funds or to refund me directly. As I repeat, I am ready to submit to KYC or AML checks but all I receive are generic messages which stall the process.

So I repeat, my claim is valid and should remain open, please refrain from replying to me with generic messages which do not contribute to solving the problem.

Thank you very much.
Juris March 20, 2025 18:11
Additionally I understand that you are a company that makes a multi million turnover and I am a 20 year old young man from a tiny post soviet country, but I must stress that the burden of proof is not only on my shoulders.

The facts remain that 30 thousand dollars, all the money my father ever had, is blocked by you.

The claims of criminal origin are non warranted and non provable, my funds are not high risk, the blockchain is an open ledger and the transactions IDs were posted in the first post.

I appreciate the fact that you do not accept funds of criminal origin, but blocking decades worth of savings from normal people and then not promptly communicating or asking for proofs is very hurtful.

Please submit a real answer to my claim and not only generic communications, I do not have a security service, I only have the prosecutors service of my country, and I would rather submit all KYC and AML elements to you then to them and escalate the solution!

Thank you!
FixedFloat admin March 20, 2025 18:30
We emphasize that we are very loyal to our users, but if we receive information confirming that the funds we received were related to criminal activity, we are obliged to verify this information by requesting the source of the origin of the funds. Please be patient, your request will be answered.
Juris March 20, 2025 18:38
Thank you, I may have acted in panic because this is a lot of money for me, to prove my good faith I will not renew the claim for now, I would appreciate it if you ask your security service to review my email asap. I am very stressed about this situation but I still understand that security checks are necessary.
Juris March 21, 2025 01:38
After begging for which documents are required, I still have not received an answer.

$30000 is still blocked, support by email takes hours but the moment you make a claim here it takes minutes.

I have found a lot of interesting information but for the time being I will refrain from sharing any of this in hope that this is all a mistake and it will be resolve.
FixedFloat admin March 21, 2025 01:53
Usually the response time by mail is 24 hours, under high load it can be longer. Please be patient, you will definitely get a reply to your request.
Juris March 21, 2025 01:58
Hello, sadly I can not be patient when 30k USD is blocked, I have already sent you my passport and a video from my bank, I am ready to submit to whatever KYC procedure is necessary, I need my money refunded or the exchange processed. I am sorry but the claim should remain open until my claim has been resolved. I do not want to disrupt your business but my whole life now is waiting for these funds. I can not wait days because you are under high load, with all due respect your comment does not resolve the claim in the slightest. I have been cordial and have simply asked for the required document to unblock my funds. Thank you.
Juris March 21, 2025 02:32
I reiterate I am ready to submit to any KYC procedure!
FixedFloat admin March 22, 2025 05:00
Additional information has been provided to BestChange administration.
BestChange admin March 22, 2025 07:22
Hello,

Unfortunately, according to the AML analysis performed, the cryptocurrency you sent is High Risk or associated with illegitimate sources such as DarkMarket, Sanctions, Enforcement action, or marked with other high-risk labels.

You can view the results of the audit at the following link: https://bc.to/q93KF6

In this case, according to the information security rules, the international AML/KYC policy https://www.bestchange.com/faq.html#frozen-transaction and the exchange service regulations, additional verification is required to consider a refund. You agreed to the rules and the AML policy of the exchanger when creating the order.

The status of your complaint is changed to neutral with the capability of commenting.

Sincerely, administration of the BestChange exchanger monitor.
Juris March 22, 2025 09:40
Dear BestChange Admin,

This audit does not speak about any criminal activity, ñðåäíèé is average in russian as we all know, I know as I am from Latvia, and so your audit says that the TX had an average risk and there is no mention of information of criminal origin whatsoever, I have submitted the documents with fixedfloat I am now waiting for an answer.

Thank you.
Juris April 6, 2025 01:22
Fixedfloat refunded my coins, if you are prepared to submit all documents proving the source of the funds + do KYC they will not keep your coins.
0
CommentRemove
Silversnow 113.162.205.* April 5, 2025 06:39
Honestly, FixedFloat is my go-to wand when I need to exchange cryptocurrency quickly without hassle. No account needed, choose a fixed or float rate, submit it, done. Very simple for quick transactions. Also, I would highly recommend the super fast and super quality live chat support — you guys are the best!
Expand (1)
FixedFloat admin April 5, 2025 08:10
Hello Silversnow,

Thank you for your feedback! We are very glad that you have so highly appreciated the quality of our service! We tried to make the service as user-friendly as possible!

Best regards,
FixedFloat.com team.
0
CommentRemove
Paulo 84.43.188.* April 1, 2025 14:11
So fast, so good price, so recommend.
Expand (1)
FixedFloat admin April 2, 2025 16:18
Hello Paulo,

Thank you for your feedback! We are very glad that you have so highly appreciated the quality of our service! We tried to make the service as user-friendly as possible!

Best regards,
FixedFloat.com team.
0
CommentRemove
Sergo 192.42.116.* March 24, 2025 07:41
Your support don't want to help me, don't answer me on my mail just ignore freeze money and ignore me please help me someone i'm crying i have nothing to do noone is answer me i can provide everything they need and they don't answer me please help me please plesae i need you help someone adminsitation anyone help me.
Expand (2)
FixedFloat admin March 24, 2025 07:48
Hello Sergo,

We have received information from partners that the funds at your address were obtained by criminal means. For this reason, the exchange has been suspended. In order to continue the exchange or return the coins, we must verify that the funds were received by you honestly, and also receive all the information from you by mail.

Our service rules prohibit the use of the service for any criminal purposes. If funds related to criminal activity are clearly sent to our addresses, we have the right to request information about the source of the funds.

Best regards,
FixedFloat.com team.
Claim solved
Sergo March 24, 2025 08:12
Okey i sent you email, check it please, how much time i need it's already 2 days, do you even see my mail?
3
CommentRemove
User 169.150.197.* March 18, 2025 06:36
The following comment may have been left to discredit the exchanger's image and reputation
According to the information available, the exchanger has no financial obligations to this user
This exchange was use to launder $50K in XRP. I will update the review with how things unfold.
Expand (2)
FixedFloat admin March 18, 2025 09:38
Hello dear customer,

We combat money laundering and assist victims to the best of our ability. We do not support fraud or criminal activity in any form. These issues are dealt with only by specialists of the security department, who answer inquiries by e-mail info@fixedfloat.com. Please describe your situation in detail and our specialists will definitely answer you within a day.
BestChange admin March 21, 2025 16:05
Hello dear user,

Please provide our support team with information on your order via support@bestchange.com to clarify the situation. Without data, the review may be considered defamatory.

Kind regards, BestChange administration.
0
CommentRemove
Serg 80.246.28.* March 21, 2025 14:05
All is good btc -> trx transfer for 20 min.
Expand (1)
FixedFloat admin March 24, 2025 15:25
Hello Serg,

Thank you for your feedback! We are very glad that you have so highly appreciated the quality of our service! We tried to make the service as user-friendly as possible!

Best regards,
FixedFloat.com team.
0
CommentRemove
Oger 87.249.132.* March 20, 2025 08:29
KYC is required
The claim's status has been changed to neutral by the monitor's administration
Hello Bestchange, help me solve the problem with my exchange, I explained my situation to them but they ignore constantly for half a day and won't do anything to get my money back, please help me get my money back. I hope we can solve this problem.
Expand (4)
FixedFloat admin March 20, 2025 10:40
Hello Oger,

We were contacted by a victim whose funds were stolen and sent directly to your address. For this reason, the exchange was suspended. Freezing of funds is possible only if we have evidence that the funds sent to our address are related to criminal activity, this information is a priority. We are ready to provide the BestChange administration with all information on this case.

We cannot exchange or refund funds obtained through criminal means, as this may be interpreted as complicity in a crime.

Best regards,
FixedFloat.com team.
Oger March 20, 2025 10:52
I've already explained the situation to you, do something about it. and don't take away my claim.
FixedFloat admin March 20, 2025 10:56
All information about the incident was transferred to the BestChange administration.
BestChange admin March 20, 2025 14:43
Hello,

Unfortunately, according to the AML analysis performed, the cryptocurrency you sent is High Risk or associated with illegitimate sources.

In this case, according to the information security rules, the international AML/KYC policy https://www.bestchange.com/faq.html#frozen-transaction and the exchange service regulations, additional verification is required to consider a refund. You agreed to the rules and the AML policy of the exchanger when creating the order.

The status of your complaint is changed to neutral with the capability of commenting.

Sincerely, administration of the BestChange exchanger monitor.
0
CommentRemove
Visi 192.42.116.* March 19, 2025 13:09
KYC is required
The claim's status has been changed to neutral by the monitor's administration
Profanities and abusive language were removed by the monitor's administration
Hello my order is awaiting confirmation in network bsc20 for 5 hours and no one help me get me refund 40K for 5 hours very nice just want to steal my moiney bad service don't use it.
Expand (8)
FixedFloat admin March 19, 2025 13:10
Hello Visi,

We have received information from partners that the funds at your address were obtained by criminal means. For this reason, the exchange has been suspended. In order to continue the exchange or return the coins, we must verify that the funds were received by you honestly, and also receive all the information from you by mail.

Our service rules prohibit the use of the service for any criminal purposes. If funds related to criminal activity are clearly sent to our addresses, we have the right to request information about the source of the funds.

Best regards,
FixedFloat.com team.
Visi March 19, 2025 13:13
So you whant to say my order is in awaiting confirmation for 6 hours, and fo sooooooome intresting reason what you don't want to say it's locked, very intresting.
FixedFloat admin March 19, 2025 13:17
Freezing of funds is possible only if we have evidence that the funds sent to our address are related to criminal activity, this information is a priority. Write to us at info@fixedfloat.com to contact our security team. If you prove that the funds were not obtained by criminal means, we will definitely continue your exchange.
Visi March 19, 2025 13:25
You not freez it it's says awaiting confirmation, like i think untill you *** alert my wallet.
FixedFloat admin March 19, 2025 13:26
We cannot exchange or return funds obtained through criminal means, as this may be interpreted as complicity in a crime. In order to continue the exchange or return the coins, we must verify that the funds were obtained by you in an honest way, and also receive all the information from you by mail.
Visi March 19, 2025 13:26
My claim will be solved when you stop *** funds, for reason awaiting confirmation admin of bs for what this fucntion is created, for them to just solved for no reason untill it not solved don;t solved it.
BestChange admin March 20, 2025 08:38
Hello,

Unfortunately, according to the AML analysis performed, the cryptocurrency you sent is High Risk or associated with illegitimate sources.

In this case, according to the information security rules, the international AML/KYC policy https://www.bestchange.com/faq.html#frozen-transaction and the exchange service regulations, additional verification is required to consider a refund. You agreed to the rules and the AML policy of the exchanger when creating the order.

The status of your complaint is changed to neutral with the capability of commenting.

Sincerely, administration of the BestChange exchanger monitor.
Visi March 20, 2025 11:25
What do you mean aml and kyc they dont do anything i get money from my friend i give information they asc they don't ask about i don't know what to do this is my money i get it from my friend how do i know what fund are criminal what not criminal when i get my refund this is my money get it back now.
0
CommentRemove
Shibas Kuri 122.180.184.* March 14, 2025 17:59
According to the information available, the exchanger has no financial obligations to this user
Very bad service they are not helping me recover my 1000$ i Contacted them multiple times. pls help me.
Expand (5)
BestChange admin March 14, 2025 19:02
Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.
FixedFloat admin March 14, 2025 19:04
Hello Shibas Kuri,

Please describe your situation in detail and our specialists will definitely answer you within a day. You can write to us by official mail, our specialist will answer you there info@fixedfloat.com

Best regards,
FixedFloat.com team.
Claim solved
FixedFloat admin March 14, 2025 19:17
Also please note that the response time by mail is usually 24 hours, under high load it can be up to 3 days. Please be patient, you will definitely get a response to your request.
Shibas Kuri March 14, 2025 19:19
I have provided all info to your specialist pls ask them to help me.
FixedFloat admin March 14, 2025 19:32
You have been provided with full assistance in your situation, please expect a refund in accordance with our regulations.
3
CommentRemove
Santiago 185.220.101.* March 14, 2025 18:02
KYC is required
Hello i want to give all proofs that's all my funds are legal i want to get refund please answer me on your email and i give you everything you need my documents all proofs that's is my money please don't steal money from me i want to refund please answer me on my email it's too long my chief will kill me and kill my family if you don't give me answer please i'm crying right now i don't want to die i have tremor becouse he will fire me and me and my wife want to eat bread and soup answer me on my email please plesae i provide evetrything just answer don't ignore me.
Expand (4)
BestChange admin March 14, 2025 19:02
Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.
FixedFloat admin March 14, 2025 19:04
Hello Santiago,

We have received information from partners that the funds at your address were obtained by criminal means. For this reason, the exchange has been suspended. In order to continue the exchange or return the coins, we must verify that the funds were received by you honestly, and also receive all the information from you by mail.

Our service rules prohibit the use of the service for any criminal purposes. If funds related to criminal activity are clearly sent to our addresses, we have the right to request information about the source of the funds.

Best regards,
FixedFloat.com team.
Claim solved
Santiago March 14, 2025 19:30
Okey when you will sent me mail with information what i need to give you to aproove that's my money is real i can't wait please answer me ony my mail my claim will be reseloved when you answer me becouse now i see your team is ignoring me.
Claim renewed
FixedFloat admin March 14, 2025 19:32
Usually, the response time in the mail is 24 hours, with a high load it can take up to 3 days. Please be patient, your request will be answered.
Claim solved
3
CommentRemove
Tom 185.9.19.* March 10, 2025 23:35
First-class support! Always happy to return.
Expand (1)
FixedFloat admin March 11, 2025 07:59
Hello Tom,

Thank you for your feedback! We are very glad that you have so highly appreciated the quality of our service! We tried to make the service as user-friendly as possible!

Best regards,
FixedFloat.com team.
0
CommentRemove
Alex 213.61.127.* February 25, 2025 08:58
Amazing, very fast, transparent, and user-friendly! I really like and appreciate how your exchange works! Thank you!
Expand (1)
FixedFloat admin February 25, 2025 12:17
Hello Alex,

Thank you for your feedback! We are very glad that you have so highly appreciated the quality of our service! We tried to make the service as user-friendly as possible!

Best regards,
FixedFloat.com team.
0
CommentRemove
Jovan 192.108.48.* January 23, 2025 01:36
The AML case arose due to high-risk markers in the assets that the user had sent
The claim's status has been changed to neutral by the monitor's administration
I've used this exchanger for about a year, not constantly. My usual exchange amounts were not more than $200-500.
But on january 20, 2025 i've decided to exchange some usdt for doge, as it was good opportunity. The amount was $3000.
I have started the exchange at fixedfloat and sent my funds ($3000 usdt) to their exchange address. After 2-3 minutes their website said that the exchange was completed (order status: completed) in green color. But i did not received any doge to my wallet! (i have the screenshots!)
i've talked to the support live chat and they said that my exchange was suspended because my funds are "criminal" and i should contact their security team by email.
I've contacted them by email, asking to complete the exchange or return my funds back to me. They said that my funds are frozen because of its "criminal means" (without any proof). They had also requested the proof that the wallet is mine. They've asked me to send transactions from my wallets to their hot wallet and send them transaction hashes. I've done that, sent them the hashes. That didn't worked, the funds were not returned!
they keep asking for the sources of my income and the other details about my transactions in my other wallets! they literally stole my funds!
our correcpondence have been going on for several days now without any luck! they are refusing to return my funds back and keep asking for more and more info.
I've googled them and found that i am not the only victim, and there are a lot of others scammed by this "exchanger".
Please avoid this guys. They can steal your funds and say that "you are a criminal" without any reasons!
never use this service, they are ***!
Expand (15)
BestChange admin January 23, 2025 03:16
Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.
FixedFloat admin January 23, 2025 08:10
Hello Jovan,

We have received information from the victim that the funds at your address were obtained through criminal means. For this reason, the exchange has been suspended. In order to continue the exchange or return the coins, we must verify that the funds were obtained by you honestly, and also receive all the information previously requested from you by mail.

Best regards,
FixedFloat.com team.
Jovan January 24, 2025 06:03
The claim was not solved. Fixedfloat are telling lies. Nobody could address them regarding my funds!
they just caught a decent amount of funds and suspended the exchange without returning the funds! they have stolen my money and now they writing me the same bla-bla things to not return the funds.
And i will continuously re-open the claims until that "exchanger" will return my money back!
FixedFloat admin January 24, 2025 06:16
We cannot exchange or return funds obtained through criminal means, as this may be interpreted as complicity in a crime. In order to continue the exchange or return the coins, we must verify that the funds were obtained by you in an honest way, and also receive all the information previously requested from you by mail.
Jovan January 30, 2025 04:45
I'm not a criminal and you are not the police! You've taken my money for the exchange. Exchange was not completed. Money were not exchanged, money were not returned to me. You are still holding my money. So who are you? You are the thieves! (scammers)
I've sent you the info you requested, but you are keep requesting more and more PRIVATE information. I have the rights to not disclose this kind of private info. (remember, you are not the police, you are private venture!)
I demand you to return my money! I will submit claims to police and interpol.
p.s. I never ever recommend anyone to use this "exchanger".
FixedFloat admin January 30, 2025 14:17
We are ready to provide the BestChange administration with all information on this case.
Jovan February 10, 2025 10:44
1. The exchange was not completed.
2. The funds were not returned.
I insist on a refund. Return my funds back to me immediately!
FixedFloat admin February 10, 2025 10:50
Freezing of funds is possible only if we have evidence that the funds sent to our address are related to criminal activity, this information is a priority. We are ready to provide the BestChange administration with all information on this case.
Jovan February 10, 2025 11:44
It's impossible. You can't have any evidence because that funds is mine.
You've frozen my funds just because you want it. You are not the police and I am not the criminal!
Return MY funds back immediately!
Jovan February 10, 2025 11:51
It is crucial that you either present the required evidence to support your claims or promptly return the funds in question! Thus far, you have not provided any substantial proof regarding the alleged "criminal means" associated with my funds. I urge you to allow the administration of BestChange to verify and validate your assertions. Unless you take these necessary steps, I expect you to unfreeze my account and return my funds without further delay!
FixedFloat admin February 10, 2025 13:56
Provide the requested information to the security service staff, according to our information you have not sent the required materials.
Jovan February 10, 2025 17:46
I have supplied all the necessary information to demonstrate that the wallets in question belong to me. Your actions have resulted in the unauthorized retention of my funds. I request the prompt return of my assets, as they do not belong to you and you have no right to withhold them. Besides, please refrain from categorizing this claim as resolved, as it remains unsolved. You are retaining my funds without any justification.
BestChange administration, I urge you to intervene in this matter, as this exchanger has unlawfully taken my funds and holding it without any reasons!
FixedFloat admin February 10, 2025 18:38
If we receive information from partners or victims that the funds at the address were obtained by criminal means, we suspend the exchange until we receive information that the funds were obtained honestly, after that we either continue the exchange or return the funds. We value our reputation and do not want to be complicit in crimes, because of ignoring which, our service may be blocked.
Jovan February 22, 2025 03:12
The claim is still NOT RESOLVED. FixedFloat are still holding my funds. They still have not returned it to me! Stop marking this claim as solved because IT'S NOT RESOLVED! Return my money back! FixedFloat are thieves and scammers. Do not make any deals there, you can loose your money forever.
FixedFloat admin February 22, 2025 11:19
We have all the evidence that confirms that the funds received by the sender are related to criminal activity. Unfortunately, the user does not provide the requested data and avoids direct requests in every possible way.
0
CommentRemove
User 164.127.231.* February 16, 2025 21:37
Ive never had a problem with fixed float, always works fast and cheap:3.
Expand (1)
FixedFloat admin February 17, 2025 14:45
Hello dear customer,

Thank you for your feedback! We are very glad that you have so highly appreciated the quality of our service! We tried to make the service as user-friendly as possible!

Best regards,
FixedFloat.com team.
0
CommentRemove
User 128.61.160.* February 15, 2025 23:01
Extremely fast and good rates.
Expand (1)
FixedFloat admin February 16, 2025 03:58
Hello dear customer,

Thank you for your feedback! We are very glad that you have so highly appreciated the quality of our service! We tried to make the service as user-friendly as possible!

Best regards,
FixedFloat.com team.
0
CommentRemove
30 pages: 30292827199

FixedFloat exchanger's most popular directions for the last 30 days:




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