CryptoRoyal exchanger
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| Status: | active | Reviews: | 1080 | ||
| Age: | 6 years | Financial claims: | 09 | ||
| On BestChange: | 1 year 11 months | Exchange rates: | 199 | ||
| Country: | Reserve: | $47 199 365 | |||
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When creating a financial claim, please make sure that the exchange regulations specified on the website CryptoRoyal have been violated and that you haven't received funds for the order. Please note that the claim may be turned down in the following cases:
Be sure to indicate the exchange order number. It will help the CryptoRoyal administrator resolve the problem more quickly. If you didn't like the CryptoRoyal's service and want to write about it, use the Comment review type. |
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| Order number: | |
| * | |
| Bohdan | 138.199.34.* | November 17, 2025 13:17 |
Now is 17:14, and the still did it pay me UAH to my card.
Very bad service, I was asked them politely 5 times to pay me faster, but they still did not pay me. Don’t choose this swervice please.
| BestChange admin | November 17, 2025 14:48 |
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
| Bohdan | November 17, 2025 14:50 |
| CryptoRoyal admin | November 17, 2025 14:57 |
Your exchange is being completed.
The full amount has been paid except for the remaining 700 UAH - this last payment is already on the way to your card. Please allow a little time for it to arrive.
Also, according to our terms, the processing time for orders is up to 4 hours. Your request is still within this timeframe, and we’re finishing it right now.
We’re monitoring the final payment until it reaches your card.
| Bohdan | November 17, 2025 15:05 |
| CryptoRoyal admin | November 17, 2025 15:12 |
We apologize for the earlier message where we said we were still within the time limit. That was our mistake, and we’re truly sorry for the confusion.
The remaining 700 UAH has already been sent to your card and should arrive very soon.
As an apology for this situation, we will provide you with an individual discount for your next exchange.
| Bohdan | November 17, 2025 15:13 |
| Bohdan | November 18, 2025 11:35 |
| CryptoRoyal admin | November 18, 2025 18:20 |
Your order has been fully paid, and we once again apologize for the delay.
To clarify the situation with the processing time for your exchange routes:
- 4 hours is our usual payout timeframe, which we meet in almost all cases and is specified in the internal regulations;
- Up to 24 hours is the official maximum stated in our regulations for cases involving technical delays, banking checks, or high load
(as described in section 5.2 of our service rules https://cryptoroyal.exchange/en/rules/pravila-servisa/).
Your order was processed with a delay due to an internal issue on our side, and it was fully paid within the 24h regulatory limit
(to be precise, in about 5 hours).
We must also address an important point:
Our manager only asked whether you might want to delete your review, should you wish, because the information in your review regarding timeframes was not accurate. We did not violate the official timeframes stated in our rules, and the motivation for suggesting the removal was strictly related to correcting inaccurate information — not as an attempt to influence or pressure you.
In private messages, you requested $200 in exchange for deleting your review.?
After we refused this offer, you increased your demand to $300.?
It clearly constitutes an attempt to pressure the exchange and manipulate feedback.
This is strictly against BestChange rules and against our internal policy.
We will attach screenshots of this conversation for full transparency, and we inform you that the full message history will be provided to the BestChange administration.
Thank you for your understanding.
Screenshots attached: https://postimg.cc/gallery/pd3dTdj
| Oleg | 194.9.100.* | November 17, 2025 13:48 |
| BestChange admin | November 17, 2025 14:45 |
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
| CryptoRoyal admin | November 17, 2025 14:52 |
We’ve checked the status of your transfer - it is currently undergoing an additional review by the sender’s bank.
Such checks are triggered automatically by their AML/KYC system, and names of Slavic/Cyrillic origin can sometimes fall under these filters. This is a standard security procedure.
Unfortunately, neither you nor we can speed up this internal review. Once the bank completes it, the payment will either be released or returned to the original account.
If you have any questions, we’re here to help.
| Oleg | November 17, 2025 14:59 |
| CryptoRoyal admin | November 17, 2025 15:42 |
we have bank statement with confirmed and not yet processed transaction as well as respective ticket to Bank support.
Our colleagues approaching you in Telegram to provide that information.
We are kindly apologies and would assure you that your funds are safe and you'll get them in full amount.
| Oleg | November 18, 2025 13:13 |
| Ioann | 178.222.24.* | November 17, 2025 12:18 |
| CryptoRoyal admin | November 17, 2025 12:34 |
Thank you for your patience. We checked your case again: the payment has been sent, but it was processed as an interbank transfer, which normally takes 1-3 business days to arrive.
We’re very sorry for the delay - we understand how stressful this can be. We’ve already taken steps to speed up the process. If the transfer is returned or can be cancelled, we will immediately refund your USDT.
We’re monitoring this closely and will update you as soon as anything changes.
| Ioann | November 17, 2025 12:43 |
| CryptoRoyal admin | November 17, 2025 12:50 |
Interbank transfers in Kazakhstan can sometimes take 1-3 business days, depending on the banks involved. In most cases they arrive faster, which is why delays like this are extremely rare - but in your case the bank is processing the payment longer than usual.
We fully understand your concern, and we are closely monitoring the transfer. If the bank confirms that the payment cannot be completed or is returned, we will immediately refund your USDT without making you wait.
We truly apologize for the inconvenience. Your order remains in progress, and you will not need to close your claim until the funds safely arrive on your account.
| CryptoRoyal admin | November 17, 2025 13:40 |
kindly ask you to give us a bit more time to clarify situation.
Financial claim is required when you have no contact with support or exchange don't want to support you.
In our case we want to help you and will help you.
Right now we are checking situation with bank.
In case of no confirmation on today transfer we will come back to you in telegram for moneyback.
There are 0 chance for you to loose your money, we work on BE already several years and proceeding hundreds transactions daily.
Your funds are safe.
And kindly excuse us for inconvenience again
--
Head of Customer Support
| Ioann | November 17, 2025 18:47 |
| Adiya | 172.226.208.* | November 10, 2025 13:40 |
| CryptoRoyal admin | November 12, 2025 17:01 |
Thanks for choosing us!
Your feedback means a lot to us. Hope to see you again soon!
Best regards,
The CryptoRoyal Team.
| Dmitry | 159.26.106.* | November 3, 2025 17:56 |
| CryptoRoyal admin | November 4, 2025 11:43 |
Thanks for choosing us!
Your feedback means a lot to us. Hope to see you again soon!
Best regards,
The CryptoRoyal Team.
| Bohdan | 83.7.44.* | October 29, 2025 09:52 |
| CryptoRoyal admin | October 30, 2025 15:13 |
Thanks for choosing us!
Your feedback means a lot to us. Hope to see you again soon!
Best regards,
The CryptoRoyal Team.
| Bohdan | 83.7.44.* | October 28, 2025 10:51 |
| CryptoRoyal admin | October 30, 2025 15:13 |
Thanks for choosing us!
Your feedback means a lot to us. Hope to see you again soon!
Best regards,
The CryptoRoyal Team.
| Shana | 91.73.89.* | October 25, 2025 08:19 |
| CryptoRoyal admin | October 30, 2025 15:14 |
Thanks for choosing us!
Your feedback means a lot to us. Hope to see you again soon!
Best regards,
The CryptoRoyal Team.
| Jack | 104.28.207.* | October 22, 2025 07:47 |
| CryptoRoyal admin | October 24, 2025 06:34 |
Thanks for choosing us!
Your feedback means a lot to us. Hope to see you again soon!
Best regards,
The CryptoRoyal Team
| Elena | 77.111.247.* | October 13, 2025 14:04 |
| CryptoRoyal admin | October 13, 2025 14:11 |
Thank you for your message and for your patience.
We sincerely apologize for the delay. Your payment is already being processed, and the remaining funds will be sent to the details you provided very shortly.
At the moment, the transaction is in progress — the transfer is expected to be completed and fully credited to your account within the next 10–15 minutes.
We truly appreciate your understanding and cooperation. Please rest assured that your request is under control and will be finalized shortly.
Kind regards,
CryptoRoyal Support Team
| CryptoRoyal admin | October 13, 2025 14:30 |
According to our records, your payment has already been processed and should have been credited to your account.
We sincerely apologize for any inconvenience caused.
Please check your account again, and if the funds haven’t appeared yet, let us know - we’ll resolve it right away.
Kind regards,
CryptoRoyal Support Team
| Elena | October 13, 2025 14:38 |
There were no AML/KYC issues — support said they just had “too many requests”. After 5 hours I got only a quarter of my payout, and had to chase the rest with formal complaints.
If you don’t mind paying extra fees for each partial transfer and have plenty of time to wait — go ahead. As for me, I’ll be staying far away from this service.
| CryptoRoyal admin | October 13, 2025 14:45 |
We’ve already taken steps to make sure situations like this don’t happen again.
Thank you for your honesty and for giving us a chance to do better.
CryptoRoyal Team
| Vera | 51.159.125.* | October 12, 2025 16:38 |
| CryptoRoyal admin | October 14, 2025 05:21 |
Thanks for choosing us!
Your feedback means a lot to us. Hope to see you again soon!
Best regards,
The CryptoRoyal Team
| Tamara | 91.134.18.* | October 12, 2025 12:39 |
| CryptoRoyal admin | October 14, 2025 05:21 |
Thanks for choosing us!
Your feedback means a lot to us. Hope to see you again soon!
Best regards,
The CryptoRoyal Team
| Rustam | 212.83.148.* | October 12, 2025 12:35 |
| CryptoRoyal admin | October 14, 2025 05:24 |
We appreciate your kind words!
It’s great to know you had a positive experience. Your feedback inspires us to keep improving.
Best regards,
The CryptoRoyal Team
| Mark | 194.233.82.* | October 12, 2025 12:31 |
| CryptoRoyal admin | October 14, 2025 05:21 |
Thanks for choosing us!
Your feedback means a lot to us. Hope to see you again soon!
Best regards,
The CryptoRoyal Team
| Gleb | 154.26.137.* | October 12, 2025 08:59 |
| CryptoRoyal admin | October 14, 2025 05:24 |
We appreciate your kind words!
It’s great to know you had a positive experience. Your feedback inspires us to keep improving.
Best regards,
The CryptoRoyal Team
| Mitya | 108.181.57.* | October 12, 2025 08:55 |
| CryptoRoyal admin | October 14, 2025 05:21 |
Thanks for choosing us!
Your feedback means a lot to us. Hope to see you again soon!
Best regards,
The CryptoRoyal Team
| Pasha | 51.195.242.* | October 12, 2025 08:35 |
| CryptoRoyal admin | October 14, 2025 05:24 |
We appreciate your kind words!
It’s great to know you had a positive experience. Your feedback inspires us to keep improving.
Best regards,
The CryptoRoyal Team
| Mahmud | 77.111.244.* | October 11, 2025 21:45 |
| CryptoRoyal admin | October 14, 2025 05:21 |
Thanks for choosing us!
Your feedback means a lot to us. Hope to see you again soon!
Best regards,
The CryptoRoyal Team
| Garik | 51.195.242.* | October 11, 2025 21:27 |
| CryptoRoyal admin | October 14, 2025 05:24 |
We appreciate your kind words!
It’s great to know you had a positive experience. Your feedback inspires us to keep improving.
Best regards,
The CryptoRoyal Team
| Albert | 57.129.53.* | October 11, 2025 21:23 |
| CryptoRoyal admin | October 14, 2025 05:22 |
Thanks for choosing us!
Your feedback means a lot to us. Hope to see you again soon!
Best regards,
The CryptoRoyal Team
| Andrian | 51.81.245.* | October 11, 2025 21:14 |
| CryptoRoyal admin | October 14, 2025 05:24 |
We appreciate your kind words!
It’s great to know you had a positive experience. Your feedback inspires us to keep improving.
Best regards,
The CryptoRoyal Team
| Kristi | 46.229.243.* | October 11, 2025 17:14 |
| CryptoRoyal admin | October 14, 2025 05:22 |
Thanks for choosing us!
Your feedback means a lot to us. Hope to see you again soon!
Best regards,
The CryptoRoyal Team
| Salomon | 51.15.21.* | October 11, 2025 17:09 |
| CryptoRoyal admin | October 14, 2025 05:25 |
We appreciate your kind words!
It’s great to know you had a positive experience. Your feedback inspires us to keep improving.
Best regards,
The CryptoRoyal Team
| Aristarx | 185.227.134.* | October 11, 2025 16:53 |
| CryptoRoyal admin | October 14, 2025 05:22 |
Thanks for choosing us!
Your feedback means a lot to us. Hope to see you again soon!
Best regards,
The CryptoRoyal Team
| Valeriy | 51.195.242.* | October 11, 2025 12:57 |
| CryptoRoyal admin | October 14, 2025 05:25 |
We appreciate your kind words!
It’s great to know you had a positive experience. Your feedback inspires us to keep improving.
Best regards,
The CryptoRoyal Team
| Mariî | 51.158.204.* | October 11, 2025 12:53 |
| CryptoRoyal admin | October 14, 2025 05:22 |
Thanks for choosing us!
Your feedback means a lot to us. Hope to see you again soon!
Best regards,
The CryptoRoyal Team
| Janna | 212.83.137.* | October 11, 2025 12:38 |
| CryptoRoyal admin | October 14, 2025 05:25 |
We appreciate your kind words!
It’s great to know you had a positive experience. Your feedback inspires us to keep improving.
Best regards,
The CryptoRoyal Team
| Kristofer | 51.195.242.* | October 11, 2025 08:55 |
| CryptoRoyal admin | October 14, 2025 05:22 |
Thanks for choosing us!
Your feedback means a lot to us. Hope to see you again soon!
Best regards,
The CryptoRoyal Team
| Ìichael | 77.111.245.* | October 11, 2025 08:43 |
| CryptoRoyal admin | October 14, 2025 05:25 |
We appreciate your kind words!
It’s great to know you had a positive experience. Your feedback inspires us to keep improving.
Best regards,
The CryptoRoyal Team
| Sergey | 77.111.245.* | October 10, 2025 21:18 |
| CryptoRoyal admin | October 14, 2025 05:22 |
Thanks for choosing us!
Your feedback means a lot to us. Hope to see you again soon!
Best regards,
The CryptoRoyal Team
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