Hello Viktoriia, we requested details from you regarding the transaction that was flagged by our AML provider as high-risk. Once you provide the requested information and we forward it to the provider, we will proceed with the return of your funds.

Please note that at this moment, we do not have access to your funds - the deposit is frozen until the AML provider completes their review.

The exchanger confirmed that a refund of funds to the original sending wallet is possible after completion of the AML review.

I am ready to provide the requested information and documents for AML verification.

I kindly ask BestChange to record that my request is a full refund to the original wallet (return to sender) and to monitor compliance with the stated AML review timeframe (up to 72 hours after document submission), as indicated by the exchanger’s policy.

I expect the refund to be processed without additional fees or changes to the refund destination.

Dear Viktoriia,
Thanks a lot for your cooperation and readiness to provide all documents, it significantly helps in such questions.

I would kindly remind that AML is not our intention, but official requirement of all modern European countries and requirement of BestChange as well (You can find dedicated page here: https://www.bestchange.com/wiki/aml.html )

Also, I would confirm that there are NO extra fees or deductions expected from your side.

Thanks a lot and sorry for inconvenience!

Head of Service
CryptoRoyal Team

Hello, I would like to inform you that today the 72-hour period has expired since CryptoRoyal confirmed that my AML documents were submitted for review.

All requested documents were provided in full and in a timely manner.
As of now:
– the AML review status has not been updated;
– no estimated completion time has been provided;
– my funds (500 USDT) remain frozen.

I kindly ask you, as the monitoring platform, to take this case under control and request from the exchanger:
1) the current status of the AML review;
2) a clear estimated timeframe for completion.

Thank you for your assistance.

Dear Viktoriia,
The situation is still "under review" with our external AML provider — this is a standard process, and your funds are completely safe (they are simply frozen on the balance, they haven't gone anywhere and haven't been debited).
We just received a fresh screenshot from the provider — the status for your case remains "under review /under consideration". They are continuing the analysis, but this doesn't mean anything is wrong — sometimes complex cases simply require extra time for manual review (especially if the transaction chain has many steps or addresses from different sources).
We are keeping your claim at the highest priority and reminding the provider about it every day. As soon as they give the result (completion or cancellation with refund), the transaction will be processed automatically — without any fees or changes from our side.
We expect an update in the coming hours/days — the exact timing depends solely on them, but we are not letting the situation out of our sight for a single moment.
If there is any news — I will write to you first.
Best regards,
CryptoRoyal Administration

Hello.

I would like to note that 5 days have already passed
since the AML documents were confirmed as submitted for review.
While I understand that an external AML provider is involved,
the review process cannot be unlimited in time.

If the review cannot be finalized within a reasonable period,
I request that the funds be returned to the original wallet.
Thank you for your assistance.

Viktoriia,
We apologize for the delay exceeding the standard verification time. We fully understand your position on the need for a reasonable time frame.

Due to the deadline, we have assigned maximum priority to your question. We will continue to put maximum pressure on the provider and keep you informed every business day.

Thank you for your patience and understanding.

Best regards,
The CryptoRoyal Team

From the moment of transferring my 500 USDT, until the final exchange was completed, 7 days passed. An ordinary user for this particular exchanger is, by default, a terrorist and a scumer. On whose rights don't care (from the point of view of human relations).

By holding his funds and hiding behind AML, you can:
1) shift the regulatory risk to the user;
2) use the user’s funds in exchanges;
3) keep the user’s money, if he does not want a full colonoscopy.

They will not accommodate you, and will not return your funds on the original wallet, from which you sent funds. I do not recommend this exchanger — it is a waste of time and nerves.

Dear, Viktoriia!

We are very sorry that your case was frozen for such an extended period of time.

The funds that are under AML review are being checked by our liquidity provider. On our side, we have made special efforts and maintained close oversight of your case, constantly communicating with our LP to speed up the verification and unfreezing process.

We will take the necessary measures to ensure that such situations are resolved as quickly as possible.
We regret that you had a negative experience with us and will continue to analyze your case to prevent similar situations from happening in the future.

Sincerely,
Crypto Royal.

Hello,

The exchanger informed that your order was completed.
Kindly confirm the receipt of funds.

Sincerely, administration of the BestChange exchanger monitor.

Hello BestChange admin,

Please be careful. I already confirmed (Viktoriia January 21, 2026 15:01) in my message that I received the funds. "From the moment of transferring my 500 USDT, until the final exchange was completed, 7 days passed."