Blocked 20 XMR because of AML(!) Monero cant be marked or flagged, its a ripp off...
Better do not exchange here...

The Changelly froze my funds due to an AML check(20,000$) and sent me a link for verification. I completed the verification, after which they started asking about the source of funds and requested proof. I sent everything to their email (chat records of the deal, invoice, transaction hash, etc.). The exchange accepted all the data, but they still haven't returned my funds and haven't provided any timeframe for resolving the issue.

My funds were blocked by Changelly for over 6 months following a 300k$ swap. Despite multiple attempts to resolve the issue, there was no progress. Only after my lawyer got involved did things move forward and within a week, the case was finally resolved. While I appreciate that the issue was eventually fixed, the overall experience was extremely frustrating and unprofessional.

Lawfirm: ***.

These *** *** my money and refuse to give it back. They also say they will fine me 100 usdt. I do not recommend working with them.

I created a BTC-USDT TRC-20 exchange request inside SafePal, where Changelly acts as the liquidity provider. The exchange request was created on 2025-02-19, but it was suspended due to an AML check. The exchange service stated that verification was required and provided a link for verification – everything was completed. Then, they requested receipts or purchase confirmations for the cryptocurrency bought through an ATM – everything was provided to them. However, the exchange service has still not released my funds.

I informed them that I no longer needed the exchange and suggested returning the BTC to the same wallet from which it was sent – but they refused as well.

The exchange has frozen my funds and has been holding them for more than three weeks now, without providing any timeframes or concrete updates!

Holding my funds for 2 weeks already, ***, they said its due to i didn't send jetton notification, but the thing is, i sent it with jetton notification.

I've been waiting for a refund for 7 days.

They are withholding my money and won't change it or give it back! They asked for KYC and I passed it twice and they are still *** trying to take my money! I think it's a *** site and I'm asking for my money back quickly! they've been withholding it for 2 days now!

Hello, please put my situation under control on your service. No later than 12/29/2024, I sent 400,000 USD to the Changelly exchange from my decentralized address from which i conduct my investment and exchange activities. I sent the transaction https://tronscan.org/#/transaction/f71f0dc88e1ee914ec3a2086d18309cfbf958b8b3fa5921f2cc4bd994d79c6bc to the service and received the block, then I was asked to go through KYC, which i did, and also requested documents on the legality of funds, i also provided them and for almost the third month they have not been able to return my funds to me.
We ask the service administration to step in and help with the refund of the withheld funds.

Did NOT to USDT, they said 3-5 business it will take to finish the transaction, 10 days passed already, I just got scammed, I will highly recommend not to use this exchanger.

My funds are blocked for +3 days without any information even if I verified myself... I am worried about my money. I wrote e-mail to them and I will update my issue here if I get a positive solution.

You pay BEFORE verification
therefore it takes a lot of time and if anything goes wrong you are dealing with returns
plus, all the moves including verification are done via payment system (so why we need changelly at all then? to see the course huh?)
therefore highly not RECOMMENDED. too much fuss for a couple hundred dollars.

This service is fooling me and trying to deceive me in every possible way. It professionally uses its schemes to confuse the client. Somehow they changed my account password (but google authenticator is installed in the account and by default the password cannot be changed without it — that is, only the owners of *** could do this). Then they wanted to send my money to someone else's bitcoin address (not my wallet). Dialogues with support lasted about two days. The solution is a refund. I send them the bitcoin address here *** and also duplicate it here support@changelly.Com and additionally duplicate it through the account in the online chat. After that, they just disappear.

I ask the respected bestchange administrator to help me understand the ongoing chaos.

I advise you to refrain from any collaboration with this company. Until this situation is clarified.

I wanted to exchange 630.245 SOL to USDT on January 13, 2025 from Exodus. I was on hold for 3 hours and finally Changelly took my money and requested a KYC/AML check. I completed and passed the KYC check right away on the same day.

For the AML check, I sent all the information, contracts, invoices and company registration immediately on the same day. I also provided many screenshots of my Exodus platform, where every action is visible. Changelly accepted all the information and said that they need time to check.
When asked how long it takes, they replied that they don't know.

For me, this amount is serious and is tied to commitments. I can't believe that after submitting complete information, someone can hold your money for more than 24 hours.

Please support to quickly resolve the problem, since the amount is a transaction tied to deadlines and 3 other parties are suffering from this misunderstanding.

I created an exchange at the ICON-USDT rate, after some time a message appeared on the site that my transaction was frozen due to a high risk of AML and that verification was required. After verification was completed, I contacted the Support mail and included additional information about the transactions and wallets received in the exchange. At the moment, all the information on the exchange has been provided on my part, the funds have not yet been received. The exchange was created on December 2. I ask the BestChange administration to either carry out my exchange or return the funds in this situation.

I wanted to exchange 1226 ZEC to XMR on December 24, 2024 in two separate orders, because I had the funds in separate non-custodial wallets.

Both orders went to on hold, and I completed and passed the KYC verification right away on the very same day.

For the AML check they asked where the funds were from, and I told them that these were originally purchased about 11 years ago (as BTC, because at that time neither ZEC, nor XMR existed). I purchased these from my salary, so I even offered to give them current proof of employment documents and payslips.

On December 27, they replied that they would get back to me with a final decision shortly. As of today, still haven't got any updates from them.

Not sure what's going on, maybe their AML department is just understaffed, but if they are unable to complete an AML check in a timely manner they should just refund it, and not sit on it for weeks (or months) because this is a considerable amount of money (at least for me), and I regret blindly trusting Changelly with this. I cannot currently recommend this service.

I made a swap using safepal wallet, the exchange was complete (sent, confirmed, changed) but they didn't transfer back my coins to the wallet. it stuck for a while, they first claim it's the network (ftm) fault and the network is not responding, after i asked for trx hash, they changed it to the "3rd party they use is not responding"

I made two exchanges on September 1st, both originating from the same Bitcoin wallet. Both transactions were frozen for verification purposes. I have successfully completed all the required verifications and submitted all the necessary documents. For one transaction, the funds were refunded, but for the second one, I have been waiting for nearly 4 months now. The support team keeps assuring me to "wait, the refund is coming soon," yet I still haven’t received the money. I kindly ask the administration to intervene and help resolve this issue.

Fell into the *** with Changelly blocking my >100k USD funds while doing an exchange on Ledger. Transaction was put on hold and I was asked to KYC myself, which I did on the spot. Then the demands for AML started to trickle in, I provided evidence of my funds by disclosing pretty private documents. Since then I have my odd Email exchange with the compliance team, but it could be bot answers, it remains a version of "please wait, we are investigating". Later I found that this systematic and fundamental problem keeps persisting for over half a dozen years. But many wallet providers are still working with Changelly. It cannot be that the Changelly compliance department has such a backlog, they are using state of the art AML software from ***. So why are they stalling? My case is so straightforward I cannot fathom why it got caught by AML?

On July 27, Changelly suspended my transaction and has been with holding my money. It is a significant amount, nearly 200,000$. 6 orders in total.

To assist their AML check I have:
1) Passed KYC
2) Provided relevant screenshots (including from my wallet which I used for the transactions).
3) Provided bank statements.
4) Contracts.
5) Etcetera.

On august 7th they notified me via email that the funds would be returned to my address. They asked me for confirmation about that, and I provided written confirmation.
On august august 9th they told me that the return transaction requires confirmation from several departments.

It has so far been over three months and they did not send my money.

Every time I ask, they say "We understand your frustration and apologize for any inconvenience caused. Currently, your case is still under review, and we don’t have any new information to share at this time. Please rest assured that we are working through it diligently and will update you as soon as there is any progress."

I want my money back and I want it back ASAP. I have had enough of leading me around in circles.

Complaint complaint complaint.
I have 110.000Usd of avax that i wanted to swap for usdt after double my money due price increase. And yes kyc and aml my transaction on hold. I understand regulation and kyc aml.
But have proove of my funds bank statements and i have done kyc.
Its under revieuw. Reading all these storys makes me verry wurried. I have already contacted my lawyer and i will also take legal steps if not resolved asap. If you say you do review and kyc aml i am sure there are also rules to follow in how you do it and how long? and what happens whit the funds. I hope this complaint can turn i to a positive review.

Made an exchange of coins from usdt trc20 to eos. I received much less coins than was originally written for ~650eos.
I exchanged at the rate of 1 EOS ~ 0.54 USDTRX
They exchanged me at the rate of 1 EOS ~ 0.58613211 USDTRX
There were no market fluctuations at the moment on exchanges such as Binanse, Bybit and coinmarketcap platforms.
The transaction ended on 13 Nov 2024 16:57 New York time. The exchange took no more than 5-7 minutes.
I wrote to support about the reason for the rate change and on which exchange this rate was, I received the answer that this is a secret exchange and they will not say where they got this exchange rate from.
Please pay attention to the fraudulent actions of this exchanger.

Hello, there is a serious problem. For a long time, i have been trying to resolve the conflict with the changelly exchanger in any way, but i failed to do so. Today i got finally pissed off. I borrowed money from my russian friend to play at the casino (stake). I managed to earn money and i was withdrawing cryptocurrencies to my exodus wallet. I have changed btc to xmr many times and in the opposite direction. A huge number of times. There have never been any problems. This time i made more than 20 transactions inside exodus (i didn't even use the platform that calls itself changelly! i didn't agree to work with them!). And there was a problem, more than 20 transactions from my wallet were simply blocked. I wrote to exodus and they told me:go deal with our funniest changelly guys. Do you understand? one wallet has shifted their responsibilities to the exchanger! okay, i wrote to changelly, asked them to resolve the issue, but in response i only got "reviewing" my money since 24th feb 2024. Write something here, sign it here, show me your wallet, tell me about it. And in the end, i got message in spam like this: we are sure that the money is not yours. We will not return them to you, let the owner of the money pass through the link. Are you serious? why are those people still on this list? why do such problems appear? do you understand that this platform is engaged in the development of money for the further purpose of appropriating it for yourself? bestchange, why is this happening? i demand to return my cryptocurrency to my original address!
was really weird experience getting my money hold for 9 months, while exodus can't do anything, i only belong to changelly. Funniest thing is even in exodus those transactions i made are gone, and i dont have even txids saved, so how i can fix it? only message like that? this is so disgusting. Praying for quick refund.

They blocked my cryptocurrency from their wallet.
A terrible server full of ***.
I refused to send them my documents and asked to return the cryptocurrency to the same wallet from where it was sent. As a result, they decided to keep the cryptocurrency in their account. They say that something is unsafe and suspicious, without substantiating it in any way, I do not recommend using this site.
I simply demand that the cryptocurrency be returned to the wallet from which it was sent to you.

The exchanger blocked my exchange without any reason. I have passed the Kyc verification, and they just sent me to wait for who knows what, they stopped responding to my messages. The funniest thing is that I used their exchanger before, using the same xmr address and everything was fine and accepted money to this wallet also only from exchangers on Bestchange. I would not want my money to be taken away, and they didn’t even tell me the reason why this happened. Bestchange please look into this situation.

Very bad exchange.
Do not risk your money at this exchane.
Don't put your money at danger. This exchange suspend my money about 20k eth for no reason. They don't have clear answer to me. Just say wait it's about 3 month.

These guys suspended my exchange back on September 19 and since then I can't get my ethereum back. They requested KYC verification, which I couldn't pass due to an error in their system. Then I waited all day, they finally gave me a new link for KYC and I passed it successfully. Then they ask me every day to wait for more and more. That being said, there are no problems with my wallet and my AML = 0%. The exchanger is withholding my ethereum from me without any reason to do so. It looks like a ***

Translated with DeepL.com (free version)

This exchanger froze my 35 bitcoins two years ago and continues to hold them to this day. I wrote to support, attached all the evidence, but all I received in response was ignore.
You can check out my video on YouTube about this situation "changelly review by ihor".
My orders:
Order ID: ***
Order ID: ***
Order ID: ***
Order ID: ***
Order ID: ***
Order ID: ***
Order ID: ***
Order ID: ***
Order ID: ***
Order ID: ***
Order ID:***

It's been over 2 days and they haven't sent my funds. USDT directly from my bank account to Binance with KYC and then to a new address without any other source of funds. The destination address for the exchange was also newly created. All clean and yet they blocked my transaction and kept the funds even after passing KYC successfully.

Do not use this exchanger. The positive reviews are mostly fake and look at the amount of complaints they have. And don't believe them when they say that "there were high risk markers on the transaction" — there were none.

We all know what this is called.

For three months they have been holding my $30,000 for no reason, ignoring me. Moreover, I exchanged their funds received from them for another token, and they froze the transfer. I went through full KYC, did everything, but they simply began to ignore or unsubscribe as standard, and did not provide any reports. I think they lost my money

If you need to provide something, I will send correspondence with them via mail.