Hello Mohamed,
We are very sorry for the delay!
Your deposit will be refunded as soon as possible.

Thank you for your patience and understanding!

No, claim is not solved
you're telling me same sentence 9 hours ago, every time you give a time frame you don't respect it
first you've said 1 hour then 2 hours, later again you've said after 4 hours.

I have got it.

Mohamed, once again we apologize for the inconvenience!
We'll be glad to see you again. on SimpleSwap!

Hello SeoLab,

Thank you for taking the time to share your recent experience with Simpleswap. We sincerely apologize for the frustration and inconvenience you've encountered during your transaction.

We understand the gravity of the situation and regret the extended delay in resolving your issue.

However, your exchange was successful completed. We successfully sent you your coins. Please check your wallet history and let us know if you have any additional questions.

Once again, thank you for bringing this matter to our attention, and we look forward to restoring your confidence in Simpleswap.

Hello,

Dear user, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.

Sincerely, administration of the BestChange exchanger monitor.

Hello Col,
We are very sorry for the delay!
Unfortunately, your swap failed due to a tech issue. Currently, our team is looking into this issue and we'll get back to you with the updates as soon as possible.

Thank you for your patience and understanding!

Okay, will the exchange rate at the time of your decision be maintained as it was at the time of the exchange? If not — I am not ready to wait and would like to get a refund, as I wanted to make an exchange at a certain rate and after a while the exchange will not be relevant. I ask you not to change the status of the feedback, until the moment of the decision of this situation.

Col, you will get ~0.10093567 BTC in the near time, once again we apologize for the inconvenience!

Col, thank you for waiting!

Glad to inform you that the full refund was completed, please confirm.
Thank you in advance!

Hello,

Dear user, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.

Sincerely, administration of the BestChange exchanger monitor.

The funds were returned, but they promised not a refund, but a credit in bitcoin for an equal amount on the day of the exchange. They wasted my time and did not make the exchange. You could return USDT the same day! I am not satisfied with the work of the exchanger.

I request compensation from the exchanger for my time and bitcoin rate.

Col, let us explain this situation once again:
Unfortunately, your exchange was stopped because our security system marked it as linked to a suspicious source. Such cases take some time and we apologize for the delay. Also, we would like to note that you received a full refund of your funds. In such cases, compensation is not provided, as we have made a full refund.

Please let us know if you have any additional questions.

Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.

Hello Praveen jaiswal,

Thank you for reaching out, and we’re really sorry for the confusion and delay. It looks like there may have been some additional checks required for your KYC, which is why the process has been taking longer than expected.

We understand that this is frustrating, especially with the market moving quickly. Rest assured, we’re on top of it, and we’ll make sure your issue is prioritized. We’ll update you as soon as we have any progress. In the meantime, if you have any other concerns or questions, feel free to let us know, and we’ll make sure to get back to you as soon as possible.

Thanks for your patience.

I understand this my kyc was approved 2 days back which has all the information that’s why my kyc was approved otherwise then what’s the use of kyc approved system I have been dealing with different exchanges and swaps never face this issue it’s just been my funds blocked for no reason even though kyc approved which has all details please be in my place and think.

Praveen jaiswal, we are very sorry for the delay, however, your case needs to be rechecked by our compliance department.
We highly appreciate your patience and understanding!

Ok I’m waiting.

Been 3 days same email again and again
working hard to handle this situation manually as soon as possible. We appreciate your patience and understanding while we resolve this issue. We will notify you when your order is ready

I thought I as dealing with insant crypto exchange and not bank even bank kyc get completed within 2 days maximum I’m dissatisfied with service it was so smooth at starting

Please don’t.

Praveen jaiswal, we understand your dissatisfaction, however, we are still reviewing your case. Please take our apologies, we'll let you know as soon as we get any updates!

This is not called reviewing it’s call harassment that some people had to go through this you are holding my funds I thought it’s best at company I’m dealing with but totally a setback until my issue solved don’t press on claim claim solved.

Praveen jaiswal, we regret hearing about your frustration and sincerely apologize for the distress this situation has caused. Please understand that we are committed to resolving this issue as quickly as possible.

It’s been 5 days I have been harassed without no valid reason this is not right what I’m getting in return after using your exchange I want immediate action today.

Don’t close the claim until it solved.

Praveen jaiswal, your case is still under consideration.
Please note, that according to our Terms of Service https://simpleswap.io/terms-of-service:
- In case we detect any suspicious or fraudulent transaction or use of our Services for illicit purposes, we reserve the right to freeze such transaction for the period of ongoing investigation or 180 days whichever is longer, report suspicious activities to the relevant authorities, or take any other action necessary for the investigation.

Thank you for your understanding, we'll do our best to speed up this investigation.

I’m discussing about my funds that are being blocked for 5 days and guys are talking about t&c suspicious activity etc etc I don’t know what you are guys are trying proof here rest it’s upto to you.

Hello,

Unfortunately, according to the AML analysis performed, the cryptocurrency you sent is High Risk or associated with illegitimate sources such as DarkMarket, Sanctions, Enforcement action, or marked with other high-risk labels.

In this case, according to the information security rules, the international AML/KYC policy https://www.bestchange.com/faq.html#frozen-transaction and the exchange service regulations, additional verification is required to consider a refund. You agreed to the rules and the AML policy of the exchanger when creating the order. If you have provided all the data to the exchanger, please wait.

The status of your complaint is changed to neutral with the capability of commenting.

Sincerely, administration of the BestChange exchanger monitor.

What a joke now seriously please then why your system allowed my to do previous transactions on your exchange on same date your system should be able to detect it very first transaction what else you guys are wanting from me not fair.

My all transactions are 100% clean I’m doing transactions in different exchanges never face any problem why your system didn’t stop in my first transaction why you are talking without any proof.

Praveen jaiswal, we'll get back with the updates as soon as we get any news from the investigation team.
Thank you!

Hello Hanry,

First of all, thank you for providing the necessary information. Also, as we can see, our team is waiting for your respond to our last mail. At the moment, our team is coordinating with you right refund address. Don't worry, we will immediately refund your coins as soon as we receive confirmation from you.

Thank you in advance and looking forward to your reply.

Hanry, glad to inform you that the refund was completed on Oct 18th.
We are very sorry for the delayed update here.

We'll be glad to see you again on our platform!

In addition, KYC was requested unreasonably, the wallet from which I made the deposit had incoming transactions only from FixedFloat exchanger.

Hello dear customer,

First of all, we deeply apologize for the delay.

Unfortunately, your case is still under review, however, you shouldn't worry - you will be notified as soon as the review is completed.
Currently, we are doing our best to speed up the process.

We highly appreciate your cooperation and patience!

Why are you responding so promptly here and ignoring me for 3 days before that? Even now you are answering in support as much as you can on the back end. You requested KYC — I passed it, give me my money back, I don't want to do business with you anymore.

What investigation can there even be if the money in that wallet is only FixedFloat? So they threw unclean coins at me, but it's not my fault, give me my money back and we'll part ways.

We are reviewing the information you provided. Should there be any updates or additional questions, we will make sure to inform you promptly.

We hope for your understanding and patience.

Let the claim be open for the duration of the proceedings.

Dear bestchange, I ask you to intervene in this situation and help me get my funds back. At the moment the exchanger is completely ignoring me, and before that barely responded with minimal desire, at the same time they respond to new customers, I checked. I passed KYC through their third-party service, now it shows that everything is OK (verification successfully passed), but the exchanger writes that they have to provalidate the data and does not respond for a long time. What is this nonsense? I sent funds to a disposable address, which means the funds didn't go to their main wallets, which means they have no problem returning the money and parting ways, but they ignore it. They requested KYC due to increased AML due to your other exchanger — FixedFloat, can I be held responsible for these funds? All I did was use the exchanger. I see this as misappropriation of funds, or worse — exit *** of the exchanger. I have run out of patience to deal with the situation, the exchanger does not want to deal with the situation in any way and ignores my pleas to give at least some answer, I call for help because I found this exchanger on your site!

Dear customer, we apologize for the long wait.
Unfortunately, your exchange was suspended by our liquidity partner.
Currently, we're doing our best to speed up the review process and return with an update to you as soon as possible.

Hope for your patience and understanding!

Your tech support is disgusting, it only takes 7 days for me to find out what happened.

The exchanger has been disconnected from the listing, but bestchange never helped. Will there be any response from you?

Unfortunately, your case is still under review.
Once again we apologize for the delay.

We'll notify you immediately as we get any news.

Do not remove the claim at this time, let it be active. I doubt I will get my money as you have already been disconnected from listing on bestchange, apparently you are a scammer.

Hello,

Your transaction was stopped by the exchanger's anti-fraud system. According to the exchanger's rules, you need to pass verification to unblock the transaction.

In this case, we were forced to transfer the claim to a neutral status.

Kind regards, BestChange administration.

I passed verification a long time ago, please return the status to active claim.

While the claim was active, this exchanger at least somehow responded to me once a day with templates, now that they no longer have a problem with you, they will start ignoring me and in the end no one will give me my money back.

Dear customer, we are not ignoring you, our compliance team is working on your case.
We'll notify you as soon as the review is completed or if we need any supplemental information from you.

Thank you for your understanding!

Dear user, please do not duplicate your reviews. We kindly ask you to keep communication within this one.
The duplicate was deleted.

We hope for your understanding.

Kind regards, BestChange administration.

Hello May,
Thank you for letting us know about the issue! Our team is doing our best to complete your swap as soon as possible.

We'll notify you immediately as your swap is completed!
Please accept our apologies for the delay!

I am not asking to swap, but refund my money. I've not recieved any refund right now.

May, ok, our team will contact you shortly to confirm the refund address.
Once again we apologize for the inconvenience!

Still no refund.

The funds was refunded to me on full. Still not recommend this service for shady practice. At least they are not scammers, but they have lack of proper user interaction.

May, once again we apologize for the negative experience!
Hope to see you again so we can provide your with the best service!

Hello Alla,
Thank you for sharing your experience!

We got your confirmation that we can exchange your funds at the current market rate, please don't worry, the swap will be completed in the near time! Unfortunately, it takes a bit more time than usual due to a high platform overload.

We'll notify you as soon as your swap is completed, thank you for your patience and understanding!

Alla, thank you for waiting!
Glad to inform you that the exchange was completed successfully!

We'll be happy to see you again on SimpleSwap!

Hello Alla,

We kindly ask you to confirm the receipt of funds from the administration of the exchanger.

Sincerely, administration of the BestChange exchanger monitor.

Hello Sender,

Thank you for your feedback. We sincerely apologize for the inconvenience you have experienced. We understand your disappointment and regret that our service did not meet your expectations. We always strive to provide the highest quality service, so your situation is very important to us.

Our technical team is actively working to resolve your issue and we will be sure to contact you as soon as we have an update. We understand that time is a critical factor in cryptocurrency transactions, and we do our best to resolve the matter as quickly as possible.

Problem is not SOLVED!
no one answer me.
does not use this exchange.

Sender,
We are very sorry that you encountered difficulties during the exchange.
Our team will notify you about any updates as soon as we will have them.

We also want to point out that our team does not ignore you and stays in touch both in the live chat. We answered to every message and we are always in touch.

***

Sender,
We will do our best to speed up your case and get back to you with updates as soon as we will have them.

They said 1 hour its been second day no money arrived!

Sender, we are very sorry for the delay!
Hasten to inform you that we are ready to complete your swap at the current rate or issue a refund.
Please notify our support team what option would you prefer.
Thank you in advance!

No one contact me yet
money hasnt been send.

Dear customer, you were contacted by the live chat.
If you lost it - please contact our support team again via live chat or email support@simpleswap.io, so we'll help you to resolve this issue.

Thank you for your understanding!

Email #***.

Sender, thank you.
Our support team will continue the conversation.

Hasnt received any money.

Sender, the exchange should be completed in the near time.
We'll keep you updated!

They lying

no one send me money.

Sender, we'll let you know as soon as the refund is complete.

Thank you for your patience!

We are talking this every hour

i dont believe you! you look like s.cammers.

Sender, don't worry, your funds are safe. We're doing our best to resolve this issue as soon as possible.
Please accept our apologies for the delay!

It's day three of this absurdity.

No one has given me any money back

bestchenge seems to be covering them up further.

there is no deadline, only words wait wait wait wait wait wait wait wait

this is terrible.

Sender, we are very sorry for the delay, our support team will contact you shortly.

Dont answer me until smth does

i dont need your sorry

do something instead

you answer me only to claim solving here but not really.

The worst exchanger ever!

dont use it.

Sender, glad to inform you that the refund was completed successfully!
Once again we apologize for any possible inconveniences.
Hope to see you again on SimpleSwap!

The worst exchanger.

Sender, please accept our apologies for the inconveniences and delay.
Feel free to contact us if any additional help is needed, we're always glad to communicate!

Hello Irina,
Thank you for letting us know about your issue.

As we can see, your exchange was stopped for KYC procedure.
In accordance with our AML/KYC policy, we reserve the right to stop the deposit for verification process..

We thank you for completing the KYC process, but unfortunately, our security team needs more time to verify the source of funds.

Don't worry, our team will notify you about any updates as soon as we will have them.

I went through the kyc procedure with you and received a positive response from your system. Do not change the status. The claim has not been exhausted. I request a refund and refuse to cooperate with you. I'm not going to use your services. Provide me with the point at which you have the right to stop my funds and refuse to refund me.

Irina,

This Know-Your-Customer (‘KYC’) Policy is an integral part of SimpleSwap's Terms of Service.

In accordance with our AML/KYC policy, we reserve the right to stop the deposit for verification process. You can also find more information here: https://simpleswap.io/aml-kyc

Our team will notify you about any updates as soon as possible.

Irina, our security team will contact you soon and provide possible options.
Thank you for your patience!

We'll notify you as soon as we get any news!

Where does it say here that I do not have the right to make a refund at any time when I need it? If you refuse to return to my country, then this is a violation of the law, withholding funds. What you are saying is just words. Where does your user agreement specify the conditions under which I cannot make a refund?

I am not going to carry out any further operations with my cryptocurrency on your platform and I am not going to continue to cooperate with you and you want to say that I have to sit and wait for my funds? Are you legally withholding funds?

And how do you explain the moment that you froze my transaction and not my cryptocurrency? Why are you using my cryptocurrency?

Irina, unfortunately, our system suspended your transaction due to a possible connection to a suspicious activity. Please wait for the email from our security team.
Thank you!

Stop changing the status. If problems are solved, we will remove the status.

Hello,

Unfortunately, according to the AML analysis performed, the cryptocurrency you sent is High Risk or associated with illegitimate sources such as DarkMarket, Sanctions, Enforcement action, or marked with other high-risk labels.

In this case, according to the information security rules, the international AML/KYC policy https://www.bestchange.com/faq.html#frozen-transaction and the exchange service regulations, additional verification is required to consider a refund. You agreed to the rules and the AML policy of the exchanger when creating the order.

The status of your complaint is changed to neutral with the capability of commenting.

Sincerely, administration of the BestChange exchanger monitor.

I immediately provide everything, but the exchanger ignores me. Where is my money.

Irina,
We thank you for completing the KYC process, but unfortunately, our security team needs more time to verify the source of funds.

Don't worry, our team will notify you about any updates as soon as we will have them.

What's going on with my transaction? Why have I been ignored for several days now? Yesterday, a certain bred came in, wrote that he would respond in 15 minutes and disappeared! Why is no one answering me?!?!?!?!?!

Irina, our security team just sent you a message.
Please check and reply, thank you!

I sent you the proof, check them out.

Irina, our team will reply you in the near time.
Thank you for your cooperation!

Hello dear customer,
We are very sorry for the delay, unfortunately, your deposit wasn't recognized automatically.
We'll fix this issue shortly and notify you as soon as the swap is completed.

Thank you for your undertsanding!

9 hours.

9 hours.

Dear customer, we understand that time is a critical factor in cryptocurrency transactions, and we do our best to resolve the matter as quickly as possible.

Once again, we apologize for any inconvenience. Thank you for your patience and we hope for your understanding.

Will you refund me the difference in exchange rate?

Dear customer, unfortunately, the exchange was not recognized by the system and we offered you a FULL refund of coins or to continue the exchange at the current rate.

You have chosen to continue the exchange at the current rate and the exchange will be carried out at the rate you agreed to at that time.

Don't change this worst exchanger here.

I understand when support told me to wait 1-2 hours, after that 6 hours passed!

Dear customer, unfortunately, the process is taking longer than usual. We sincerely apologize for the inconvenience.

Rest assured, we are actively working to complete your exchange and will let you know as soon as it is complete.

Dear customer, hast to inform you that your exchange was successfuly completed.
Please check your wallet history.

We apologize for the delay.

We will be glad to see you again on SimpleSwap.

Hello,

Dear user, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.

Sincerely, administration of the BestChange exchanger monitor.

Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.

Hello James,

We are very sorry that you encountered difficulties during the exchange. We understand that time is a critical factor in cryptocurrency transactions, and we do our best to resolve the matter as quickly as possible.

Once again, we apologize for any inconvenience. Thank you for your patience and we hope for your understanding. We will be glad if we can restore your trust in our service.

I didn't receive the money!

James,
Glad to inform you that your exchange was successfully completed. Once again we apologise for the delay and inconvenience!
We'll be happy to see you again on SimpleSwap!

Dear James, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.

Sincerely, administration of the BestChange exchanger monitor.

Hello Alex,

We checked all the data on your exchange in detail. Unfortunately, in your case, you got a little less than expected by the result of the exchange.

Such situations are possible and are associated with market fluctuations and current network fees. It is important to understand that during a floating rate exchange, there is a possibility that the cryptocurrency rate may change for the worse or for the better. Thus, the amount you receive may also change - you can get either more or less coins than expected at the beginning of the exchange.

We understand the inconvenience that may arise in such situations. Therefore, SimpleSwap provides a separate type of exchange - a fixed rate. You are completely protected from any fluctuations in the received amount when using fixed-rate exchanges, we take all the risks.

Complete nonsense, the exchange rate did not change that much during the transaction, you just sent the minimum possible amount to make more money. Prove that at some point in the transaction the exchange rate dropped so much that the difference was $50! you can't prove it because it's a lie! i do not recommend anyone to use this exchanger.

First of all, the amounts of coins should be compared to BTC and not $, as we don't use fiat in any of our crypto-to-crypto exchanges. We do our best to choose the best rates possible, but in the end, the price will vary from one of our liquidity providers to another.

The prices of involved assets are subject to constant change. This can undoubtedly affect the final exchange amount if we take into account the volatility of the crypto market.

The network fee can take up a significant part of the amount, especially for small amounts of swaps. It is a fact that the amount of fee depends on the blockchain overloaded since the transactions queue is changing every second and the blockchain load is very volatile and oscillating.

If you do not want to take risks and worry about the quick change of the cryptocurrency rate, than fixed rate exchanges will suit you. This way you can protect yourself from any fluctuations in the received amount.

Hello Mike,

We're deeply sorry for the inconvenience you've encountered with your recent swap attempt.

Please know that we take your concerns seriously, and we understand the frustration of having your funds held. Our team is actively investigating your transaction to ensure it is resolved promptly and satisfactorily.

Please don't hesitate to reach out to our support team, and we will do our best to assist you promptly.

Thank you for your understanding.

You haven't given any information for several days, I only hear 'No updates'. Why aren't there any? Why am I sitting and waiting for a few days for your employee to answer me, who has learned all the time to ignore, or answer 'there is no information' and go out again?

Mike,

Rest assured, our team is doing their best to resolve your issue in the near time. We are responsible for providing only accurate and up-to-date information regarding exchanges. Therefore, we cannot give you updates when, unfortunately, there are none.

We are working on your case and will definitely contact you when we have new information.

Thank you for your understanding!

I'm still sitting and waiting. Maybe you will finally do it?

Mike, unfortunately, the case remains under investigation. We will notify you once there are any updates.
Sorry for the delay.

Am I going to starve to death now because you can't decide on something? How do you imagine all this? We took the money from you, we will do as much checking as we want and then maybe we will contact you. Is that how you imagine it?

Hello Mike,

Please refrain from self-copying by creating duplicate reviews. The monitoring administration does not welcome this approach.

Kind regards, BestChange administration.

Bestchange, please transfer the status of the review to the Financial claim.

Why didn't anyone answer me?

Mike,
We sincerely apologize for the inconvenience you have experienced. We understand your disappointment and regret that our service did not meet your expectations.

Don't worry, our support team will notify you about any updates as soon as we will have them.
We are always in touch.

Still waiting for you, is this the norm? Bestchange, is this the norm for you?

Mike,
Our technical team is actively working to resolve your issue and we will be sure to contact you as soon as we have an update. We understand that time is a critical factor in cryptocurrency transactions, and we do our best to resolve the matter as quickly as possible.

P. S i do my second comment becouse they said my exchange id in the comment that's i deleate i don't want to everyone know my id, they said this is not your real id please provide real, close my comment and all, and you know what is awful and sad, when i provide the real id, they change middle of this id middle how can i copy the id and change something in middle not in the end or start in middle and close my comment please administator of bs please look what you provide the changers without support and people who can close comment just by they wan't if they don't want to recive they don't they just close support don't answer and nothing changing.

Hello Kirill,
Unfortunately, we cannot locate your exchange with your email or the provided exchange ID e13bi5pyk6ec0n.

Please provide the relevant information so we can look into it, thank you!

This is not my id i copied from your site to paste here what's wrong with you.

Kirill, the Exchange Id is wrong https://simpleswap.io/exchange?id=e13bi5pyk6ec0n, please check carefully

Your crazy or what i don't sent you this id i copied it from your site you liar copied you don't show 2 letters.

Yes i know it's wrong you sent wrong id i copied it copied.

How to sent it to you in private message, i don't what what's wrong with you this is my second comment and you again show the wrong adress, i sit in your site and the support see me
but you don't you just want to lie to administration or what, you sent me my id without two letters
in the middle of id.

Kirill, please contact our support team and provide your deposit tx hash, so we'll check your swap as soon as possible.

Thank you for your understanding!

I can do it without txid, becouse i have link i havve order id but for what in BS comments you change it tell me, and tell me please what's with my funds i know you change my exchange id, i don't see two letters in the middle of id.

Why you change id in bs comment?

Kirill, we have never changed anything in your ID, we don't have such possibility.
Please contact our support team via email support@simpleswap.io and provide the ticket number here.

Thank you!

Hello Kirill,

Please provide proof of the exchange. Otherwise, the claim will be transferred to a neutral status with the possibility of commenting.

Kind regards, BestChange administration.

Okey, how? help me please to give you proofs in private message becouse if i leave my id here everyone can go to it and try to scam with this transaction, so give me private message to i send you screenshot and id of this exchange.

Kirill,
Unfortunately, we cannot locate your exchange with provided exchange ID e13bi5pyk6ec0n.
Could you please provide your ticket number?

Okey, you want me to send in public my exchange id to everyone can see it, in id you sent in center ther's no two letters i don't want to give it in public your support is liar too give me permision to send you private my id and you see everything, your support 2 days back say to me you do kyc and give all information we give you money back in 3-6 hours and now 3-4 days i wait for my recieve or exchange and nothing i ask support in the email and they ask me about information again my claim is not solved not solved not solved don't close it!

Kirill,
First of all, we apologize for any inconvenience. As we said before, you can also provide your ticket number, not your exchange ID.

We will do our best to help you with your issue.

First of all my claim not solved becouse you support and you don't tell me why you said my funds well be returiend to me or if something get wrong i get recieved so it's not solved stop to press button to solve it, second if you lie to everybody you don't see my exchange id here ticket number where i speak with your help Your request #122572 it's my request when i get mailed with your support.

You don't asnwer me on email thanks very much for help, if you press button solved my claim i'm gonna die.

Kirill, as we can see, your swap was suspended by our security system for verification.
We highly appreciate your cooperation and currently, your case is under review.

We'll do our best to speed up the review process and notify you as soon as we get any updates.
Thank you for your understanding!

Stop claim solving my question while you don't answer why your live support is tell me that's i get exchange 3-6 hours if no get recieve to my adress, and now case is under your security system, maybe securitiy system first when i get source of fund think okey let's give him money back, and then think oh no this is my new bmw cls 5 don't give him money back let's check 2 times sourse of funds and nobody tell him why we do it twice.

Kirill, please wait for the end of the verification, we'll notify you as soon as we get any news.
Thank you!

Thank you simple swap admin i so falling in love with you you best you really can help me? if yes my depression is gonna end i was 1 meter from falling down in but you saved me i so love you tanks very mich you best i really like you you my best friend my best love even my girlfiend don't make me so happy like you thanks for so fast answer i love you you best best admin in the world thank you very much my dear admin!

Kirill, glad to inform you that the refund was completed.
Please let us know if any additional help is needed

Hello,

Dear user, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.

Sincerely, administration of the BestChange exchanger monitor.

Hello Max,
Please take our apologies for the delay!

We are ready to refund your TON or complete the swap at the current rate, please reply to our customer team and notify what of you prefer.

Hope for your understanding!

Please complete the swap at the current rate.

Max, deal, we'll notify you as soon as your swap completed.
Please note that it can take up to 24 hours due to a high platform overload.

Appreciate your patience!

Max, glad to inform you that your swap was completed successfully.
Once again we apologize for the inconvenience and delay.
Hope to see you soon on SimpleSwap!

Hello,

Dear user, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.

Sincerely, administration of the BestChange exchanger monitor.

Hello Artur,
We are very sorry for the delay and inconvenience!

Unfortunately, your deposit wasn't recognized automatically, however, please don't worry, your funds are fully safe!
Our support team will contact you in the near time and offer the available options.

Thank you for your patience and understanding!

How could it not be recognized? If I sent the exact amount according to the exchange instructions!
The complaint will hang until the funds are returned!

Artur, glad to inform you that the refund is completed!

Once again we apologize for the delay and inconvenience.
We'll be glad to see you again on SimpleSwap!

Hello Jp,

Thank you for sharing your experience!

We apologize for the delay you have experienced.

Hast to inform you that your exchange was successfully completed. Please check your wallet history.

We will be glad to see you again on SimpleSwap.

Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.

Hello Alex,
Thank you for sharing your experience!

Please note, that our support team specified the maximum time for this case to be resolved. Of course, we'll do our best to issue a refund as soon as possible!

Please take our apologies for the inconvenience! We'll keep you updated!

Well, as soon as you return the funds, I will remove the review.

Alex, glad to inform you that the refund was completed successfully!

Feel free to contact our team with any questions, we're always glad to help!

The refund came, the service has dropped to zero, if your time is valuable, I advise you not to use this service.

Alex, thank you for your evaluation.

We apologize for the delay one more time.

Hello Miner,
Thank you for sharing your experience! As we can see, the provided information is not sufficient to confirm your source of funds.
Please continue the conversation with our security team and provide all information that could help to confirm that the funds were obtained legally.

Hope for your understanding and cooperation!

Hello,

Unfortunately, according to the AML analysis performed, the cryptocurrency you sent is High Risk or associated with illegitimate sources such as DarkMarket, Sanctions, Enforcement action, or marked with other high-risk labels (screenshot: https://bc.to/ZmHtyM ).

In this case, according to the information security rules, the international AML/KYC policy https://www.bestchange.ru/faq.html#frozen-transaction and the exchange service regulations, additional verification is required to consider a refund. You agreed to the rules and the AML policy of the exchanger when creating the order.

The status of your complaint is changed to neutral with the capability of commenting.

Sincerely, administration of the BestChange exchanger monitor.

Hello Rita,

We're deeply sorry for the inconvenience you've encountered with your recent swap attempt.

Please know that we take your concerns seriously, and we understand the frustration of having your funds held. Our team is actively investigating your transaction to ensure it is resolved promptly and satisfactorily.

Please don't hesitate to reach out to our support team, and we will do our best to assist you promptly.

Thank you for your understanding.

Rita,

Hast to inform you that your refund was successfuly completed.
Please check your wallet history.

We will be glad to see you again on SimpleSwap.

Hello,

Dear user, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.

Sincerely, administration of the BestChange exchanger monitor.

Hello Shimuka,

We are very sorry that you encountered difficulties during the exchange.
We understand your disappointment and regret that our service did not meet your expectations. We always strive to provide the highest quality service, so your situation is very important to us.

The coin exchange time usually varies from 5 to 60 minutes. However, there are rare occasions when more time is needed.

We are glad to inform you that your swap was successful completed. Once again we apologise for the delay and inconvenience!
We’ll be happy to see you again on SimpleSwap and provide you with the best service!

Coins received, thank you.

Hello Anon,
Glad to inform you that your swap was completed successfully! Is your XMR wallet fully synchronized?
Please check and let us know, thank you!

Hello,

Dear user, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.

Sincerely, administration of the BestChange exchanger monitor.

Hello Md Usman Ali,
Unfortunately, your swap was suspended by our security system for verification.
We highly appreciate your cooperation, however, our security team needs some time to check your transaction and make sure that we don't need any additional information from you.
We'll get back with the update as soon as possible, thank you for your patience and understanding!

I can understand, but i have shared everything, and i cant tell you where this 0.39 btc came from, because i had 1.39 btc in the wallet, which i have bren saving from many years, i cant really tell you where i get this 0.39 but infact i have given the proof that its from my wallet and i am the owner, and if you cant exchange it please give the funds back, its my hard earned saving from past many years, please dont do this to me.

As you've been notified before, we need some time to review your case.
Please wait for update, thank you!

Waiting!

Hello,

Unfortunately, according to the AML analysis performed, the cryptocurrency you sent is High Risk or associated with illegitimate sources such as DarkMarket, Sanctions, Enforcement action, or marked with other high-risk labels.

In this case, according to the information security rules, the international AML/KYC policy https://www.bestchange.ru/faq.html#frozen-transaction and the exchange service regulations, additional verification is required to consider a refund. You agreed to the rules and the AML policy of the exchanger when creating the order.

The status of your complaint is changed to neutral with the capability of commenting.

Sincerely, administration of the BestChange exchanger monitor.

But how can you say that? Its non sense.

Hello Matts,
Thank you very much for your review!
Feel free to contact us with any questions, our support team is available 24/7!

Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.

Issue solved.

Hello Ammar,
We are very sorry for the delay and inconvenience! We will be glad to see you next time on our platform and we'll try to provide you with the best experience!

Hello Andrew,

We are very sorry that you have experienced such a delay.

Our team will contact you as soon as possible.

No fix and no answer.

Dear customer, as we can see, you've passed KYC, so your funds will be refunded to the specified address within several business days.

Thank you for your patience and cooperation!

Hello,

Dear user, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.

Sincerely, administration of the BestChange exchanger monitor.

Andrew, glad to inform you that the refund was completed successfully!
Feel free to contact our team with any questions, we're always glad to help!

Hello Stephen,

We are very sorry that you had a bad experience using our service.

We ask you to provide your ticket number so that we can understand the current situation.

Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.

Hello Toby,

We understand your concerns.

In accordance with our AML/KYC policy, we reserve the right to stop the deposit for verification if our security system has notified us that the funds may be involved in illegal activities.

Please provide the necessary information so that we can verify as soon as possible that your funds are legal and release them.

Thank you for your cooperation.

The support service apparently doesn’t even know what CRYPTA is.
Asked me to double-check everything 100 times
wrote that I sent Its BUST
=)
I still haven't received the money
Neither back nor forward
Operator name: David

And after 1:15 o’clock he writes to me “wait please we asked our team to investigate
"

Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.

Hello,
We are very sorry for the inconvenience and delay!

We'll review this situation with our support team and will do our best to prevent such issues in the future.
Glad to inform that your swap was completed successfully, we'll be glad to see you again on SimpleSwap!

Andrey, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.

Sincerely, administration of the BestChange exchanger monitor.