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SimpleSwap exchanger
Go to the SimpleSwap site
Information from the exchanger administration
The Simple Swap team is glad to welcome you on our service. We have done the process of cryptocurrency exchange simple, safe and comfortable. SimpleSwap offers a limitless exchange more than 900 coins.
Leave feedback about the exchanger
The platform provides 24/7 support, Loyalty program, Affiliate Program and Invite system with bonuses for you and your fellows. Also we are pleased to list new coins appearing on the market. All in order for you to change what you want when you want and as much as you want. We make the process of exchanging cryptocurrency simple as a daily shopping trip. Other exchangers
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| Status: | active | SimpleSwap reviews: | 010841155 | |
| Exchange rates: | 318 | Volet TS: | — | |
| Reserve: | $10 710 384 | Perfect Money TS: | — | |
| Age: | 7 years | WebMoney BL: | — | |
| On BestChange: | 6 years 3 months | MyWOT rating: | 4.0 | |
| Country: |  |
Marshall Islands | Forums: | — |
Add review
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| * Your e-mail: | |
| * Review: | |
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When creating a financial claim, please make sure that the exchange regulations specified on the website SimpleSwap have been violated and that you haven't received funds for the order. Please note that the claim may be turned down in the following cases:
Be sure to indicate the exchange order number. It will help the SimpleSwap administrator resolve the problem more quickly. If you didn't like the SimpleSwap's service and want to write about it, use the Comment review type. |
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Add a comment:
| Armen |  |
156.146.59.* | December 23, 2021 21:06 |
Everything suits me
Not a bad exchange rate, live support, a large selection of crypto pairs
Although some exchanges take a little longer
Not a bad exchange rate, live support, a large selection of crypto pairs
Although some exchanges take a little longer
| SimpleSwap admin | December 23, 2021 21:09 |
Hello, Armen!
Appreciate your positive feedback. We always trying to be good at our service.
Hope to see you soon at SimpleSwap.
Appreciate your positive feedback. We always trying to be good at our service.
Hope to see you soon at SimpleSwap.
CommentRemove
| Bob |  |
95.211.38.* | November 14, 2021 16:52 |
6 Confirmations Passed! ZERO on receiver account! SCAM???
support is dead! no any answer!
support is dead! no any answer!
| SimpleSwap admin | November 14, 2021 17:59 |
Hello, Bob!
First of all, we are sorry that the experience of using our service did not meet your expectations.
Your swap failed due to some technical reasons during the confirmation stage. However, we are ready to refund your coins. Our support team has already contacted you, please check your mail.
If you have any additional questions, feel free to contact us at (support@simpleswap.io). We apologize for any possible inconvenience.
First of all, we are sorry that the experience of using our service did not meet your expectations.
Your swap failed due to some technical reasons during the confirmation stage. However, we are ready to refund your coins. Our support team has already contacted you, please check your mail.
If you have any additional questions, feel free to contact us at (support@simpleswap.io). We apologize for any possible inconvenience.
| Bob | November 15, 2021 12:11 |
1 day passed! I sent emails but no any answer, no any refunds and no any exhange!
you are cheap Scammers! when I will receive my money back???
you are cheap Scammers! when I will receive my money back???
| SimpleSwap admin | November 15, 2021 12:49 |
Dear Bob,
Our support team sent you an email and looking forward to your reply.
Please check your inbox.
Our support team sent you an email and looking forward to your reply.
Please check your inbox.
Claim solved
| Bob | November 15, 2021 13:26 |
I lost 24h and my nerves with this Crazy diletants!
for refund my money needs 1day of correspondence with support,demands screenshot of my wallet,my passport, etc..! I hightly NOT recomended have any deal with him!!!
ß ïîòåðÿë 24 ÷àñà è íåðâû èç-çà ýòèõ ñóìàñøåäøèõ äèëåòàíòîâ!
äëÿ âîçâðàòà äåíåã íóæåí 1 äåíü ïåðåïèñêè ñ òåõïîääåðæêîé, òðåáóþòñÿ ñêðèíøîò ìîåãî êîøåëüêà, ìîé ïàñïîðò è ò.ä ..! ß íàñòîÿòåëüíî ÍÅ ðåêîìåíäóþ èìåòü ñ íèì äåëî !!!
for refund my money needs 1day of correspondence with support,demands screenshot of my wallet,my passport, etc..! I hightly NOT recomended have any deal with him!!!
ß ïîòåðÿë 24 ÷àñà è íåðâû èç-çà ýòèõ ñóìàñøåäøèõ äèëåòàíòîâ!
äëÿ âîçâðàòà äåíåã íóæåí 1 äåíü ïåðåïèñêè ñ òåõïîääåðæêîé, òðåáóþòñÿ ñêðèíøîò ìîåãî êîøåëüêà, ìîé ïàñïîðò è ò.ä ..! ß íàñòîÿòåëüíî ÍÅ ðåêîìåíäóþ èìåòü ñ íèì äåëî !!!
Claim renewed
| SimpleSwap admin | November 15, 2021 13:46 |
Dear customer,
Hasten to inform you that your issue has been resolved.
Let us explain the situation. As we mentioned earlier, your exchange stopped for a technical reason. In this case, we have offered you an immediate refund.
The fact is that you requested a refund to an address other than the initial, so we had to ask you to provide a screenshot confirming your ownership of the funds. We have never requested your passport or other documents. Please note that the return to the original address is done without any additional checks.
Also, our support team always stayed in touch with you and responded to each of your emails within 30 minutes. As soon as we received the required screenshot from you, we immediately issued a refund. Our support team has sent you a hash of the refund by email.
We are sorry if we have caused you any inconvenience.
Please feel free to contact us (support@simpleswap.io) with any questions.
Hasten to inform you that your issue has been resolved.
Let us explain the situation. As we mentioned earlier, your exchange stopped for a technical reason. In this case, we have offered you an immediate refund.
The fact is that you requested a refund to an address other than the initial, so we had to ask you to provide a screenshot confirming your ownership of the funds. We have never requested your passport or other documents. Please note that the return to the original address is done without any additional checks.
Also, our support team always stayed in touch with you and responded to each of your emails within 30 minutes. As soon as we received the required screenshot from you, we immediately issued a refund. Our support team has sent you a hash of the refund by email.
We are sorry if we have caused you any inconvenience.
Please feel free to contact us (support@simpleswap.io) with any questions.
| SimpleSwap admin | November 15, 2021 13:47 |
Dear customer,
Hasten to inform you that your issue has been resolved.
Let us explain the situation. As we mentioned earlier, your exchange stopped for a technical reason. In this case, we have offered you an immediate refund.
The fact is that you requested a refund to an address other than the initial, so we had to ask you to provide a screenshot confirming your ownership of the funds. We have never requested your passport or other documents. Please note that the return to the original address is done without any additional checks.
Also, our support team always stayed in touch with you and responded to each of your emails within 30 minutes. As soon as we received the required screenshot from you, we immediately issued a refund. Our support team has sent you a hash of the refund by email.
We are sorry if we have caused you any inconvenience.
Please feel free to contact us (support@simpleswap.io) with any questions.
Hasten to inform you that your issue has been resolved.
Let us explain the situation. As we mentioned earlier, your exchange stopped for a technical reason. In this case, we have offered you an immediate refund.
The fact is that you requested a refund to an address other than the initial, so we had to ask you to provide a screenshot confirming your ownership of the funds. We have never requested your passport or other documents. Please note that the return to the original address is done without any additional checks.
Also, our support team always stayed in touch with you and responded to each of your emails within 30 minutes. As soon as we received the required screenshot from you, we immediately issued a refund. Our support team has sent you a hash of the refund by email.
We are sorry if we have caused you any inconvenience.
Please feel free to contact us (support@simpleswap.io) with any questions.
Claim solved
CommentRemove
| Una_Piterson | |
156.146.59.* | September 11, 2021 19:00 |
Amazing exchanger I'm very happy,
Thanks to their support, I learned new things and in general, they are so cute
Special thanks to David and Miko, keep it going, guys
Thanks to their support, I learned new things and in general, they are so cute
Special thanks to David and Miko, keep it going, guys
| SimpleSwap admin | September 11, 2021 19:10 |
Hello, Una_Piterson!
Thanks for sharing your experience with us! We highly appreciate your review. Hope to see you soon on SimpleSwap!
Thanks for sharing your experience with us! We highly appreciate your review. Hope to see you soon on SimpleSwap!
CommentRemove
| Manuel |  |
31.221.146.* | August 30, 2021 06:51 |
Exchange rate is FAKE in bestexchange.com.
In bestchange it says it gives 16.83LTC for 1ETH but once you enter the website, you notice it's LOWER than displayed here.
In bestchange it says it gives 16.83LTC for 1ETH but once you enter the website, you notice it's LOWER than displayed here.
| BestChange admin | August 30, 2021 07:22 |
Hello!
We request the exchanger's administrator to respond to the user's complaint.
Best regards, BestChange administration.
We request the exchanger's administrator to respond to the user's complaint.
Best regards, BestChange administration.
| SimpleSwap admin | August 30, 2021 07:23 |
Hello, Manuel!
Thank you for sharing your experience, our technical team is looking into this issue.
We will notify you as soon as it will be fixed!
Thank you for sharing your experience, our technical team is looking into this issue.
We will notify you as soon as it will be fixed!
Claim solved
CommentRemove
| Al |  |
45.12.25.* | August 30, 2021 01:19 |
Gives fake exchange rates. It shows that it can swap 1 btc to 18 eth in double exchange mode while other can only give 15. If you try to do that however it only gives you around 14.
| SimpleSwap admin | August 30, 2021 01:39 |
Hello, Al!
We are sorry that your experience with our service seemed unsuccessful to you. Let me clarify for you that we offer customers a certain rate which we get based on market analysis. We provide to our users two options - floating rate and fixed rate. You can choose a fixed rate to avoid changes in the rate during the exchange.
We hope to see you again at SimpleSwap!
We are sorry that your experience with our service seemed unsuccessful to you. Let me clarify for you that we offer customers a certain rate which we get based on market analysis. We provide to our users two options - floating rate and fixed rate. You can choose a fixed rate to avoid changes in the rate during the exchange.
We hope to see you again at SimpleSwap!
| Al | August 30, 2021 01:49 |
So, you are telling me that I am dumb. Sure, that could be true. But to clarify I just tried your site again and with both fixed and floating rate you giving wrong exchange rate, not what you listing here at bestchange. In fact, your floating rate is even worse than fixed, it gives even less USDC to ETC.
| SimpleSwap admin | August 30, 2021 02:00 |
Al,
Sure we not saying that. Please, let us check all this, to be sure that everything is working properly. We'll be glad to inform you about updates on our research as soon as possible. Thank you for providing the information.
Thank you for choosing SimpleSwap!
Sure we not saying that. Please, let us check all this, to be sure that everything is working properly. We'll be glad to inform you about updates on our research as soon as possible. Thank you for providing the information.
Thank you for choosing SimpleSwap!
| Al | August 30, 2021 02:18 |
Https://www.bestchange.com/monero-to-bitcoin.html your exchange currently shown as number one, with exchange rate 100 xmr to 0.715 btc. While your site in reality gives 0.566 btc in fixed or 0.589 btc in floating mode. All exchange rates from your site here at bestchange are wrong or fake.
| SimpleSwap admin | August 30, 2021 02:24 |
Al,
Will do our best to resolve this issue as soon as possible! Thank you once again.
Will do our best to resolve this issue as soon as possible! Thank you once again.
| SimpleSwap admin | August 30, 2021 07:21 |
Al, our team is looking into the issue, we will notify you as soon as it will be fixed!
Thank you for letting us know about the issue!
Thank you for letting us know about the issue!
Claim solved
CommentRemove
| Jindra Fisnar |  |
77.48.35.* | August 16, 2021 18:49 |
Worked as announced.
| SimpleSwap admin | August 17, 2021 02:22 |
Hello, Jindra Fisnar!
Thank you for sharing your positive experience with us. We are always ready to help you with any issue.
Feel free to contact us any time.
Thank you for sharing your positive experience with us. We are always ready to help you with any issue.
Feel free to contact us any time.
CommentRemove
| Igor |  |
109.252.105.* | August 15, 2021 12:22 |
The exchange rate (usdt - TRX) does not correspond greatly to what is on the website.
| SimpleSwap admin | August 16, 2021 09:41 |
Hello, Igor!
Thank you for letting us know about the issue. The information was forwarded to our team for further clarification.
Will do our best to resolve this issue as soon as possible!
Thank you for letting us know about the issue. The information was forwarded to our team for further clarification.
Will do our best to resolve this issue as soon as possible!
CommentRemove
| Ahmed_Mahdi | |
156.146.59.* | July 22, 2021 20:44 |
I had problems with the exchange of Matic token, and I contacted support, thanks to David, he just explained everything quite simply, gave a few tips and completed my exchange.
| SimpleSwap admin | July 23, 2021 11:42 |
Hello, Ahmed_Mahdi!
Thank you for your good review! We highly appreciate it.
See you soon on SimpleSwap!
Thank you for your good review! We highly appreciate it.
See you soon on SimpleSwap!
CommentRemove
| Jimmy | |
198.16.66.* | July 9, 2021 08:35 |
I would like to share my impressions of this website. I exchange my crypto here on a regular basis. Everything goes smoothly and quickly every time, no problem. I never even had to contact support. I recommend everyone to try this exchanger, it is very good and reliable.
| SimpleSwap admin | July 9, 2021 19:45 |
Hello, Jimmy!
We are glad to hear that you are satisfied with our service. This is really important for us. We will be glad to see you again on SimpleSwap!!
We are glad to hear that you are satisfied with our service. This is really important for us. We will be glad to see you again on SimpleSwap!!
CommentRemove
| Sergey |  |
37.19.218.* | July 7, 2021 18:03 |
Hello, I sent 1401 USDT TRC 20 to exchange for bitcoin, but the timer expired as the transaction took a long time to appear on the network. Please complete my exchange. And clear the claim after that, please.
| SimpleSwap admin | July 7, 2021 18:15 |
Hello, Sergey!
Your swap is in exchanging stage, don't worry in the near time you will receive BTC.
Your swap is in exchanging stage, don't worry in the near time you will receive BTC.
Claim solved
| SimpleSwap admin | July 7, 2021 19:14 |
Sergey, Updated:
Your swap was successfully completed.
The transaction hash:
https://blockchair.com/bitcoin/transaction/e24eace515ea66201c54cdf6d04de93992cb8131d7a0e56e7a1d7cc0ce2a8cd4
We will be glad to see you again at SimpleSwap.
Your swap was successfully completed.
The transaction hash:
https://blockchair.com/bitcoin/transaction/e24eace515ea66201c54cdf6d04de93992cb8131d7a0e56e7a1d7cc0ce2a8cd4
We will be glad to see you again at SimpleSwap.
CommentRemove
| User |  |
88.208.239.* | May 20, 2021 00:31 |
After accept btc you sait in maitance,man you say send me after 5 min,then you say after 1 hour,then you say me my xmr send me anyway,then you say me refund
refund my money now!!!!
refund my money now!!!!
| BestChange admin | May 20, 2021 04:35 |
Hello!
We request the exchanger's administrator to respond to the user's complaint.
Best regards, BestChange administration.
We request the exchanger's administrator to respond to the user's complaint.
Best regards, BestChange administration.
| User | May 20, 2021 05:07 |
I was send my btc to withdrow,but money dont send
| User | May 20, 2021 07:08 |
Exchange btc-xmr,not send me xmr,not refund me btc,not answer in live chat
| SimpleSwap admin | May 20, 2021 08:58 |
Hello, dear customer!
The refund was issued successfully, we will provide you with the hash by email.
Once again we apologize for the delay
The refund was issued successfully, we will provide you with the hash by email.
Once again we apologize for the delay
Claim solved
| User | May 20, 2021 12:34 |
You not serious exchangers
| User | May 20, 2021 12:45 |
I recive money back
CommentRemove
| User | |
88.208.239.* | May 19, 2021 14:47 |
Dont exchange,recive btc,but dont send me xmr
and dont answer in chat few times
and dont answer in chat few times
| SimpleSwap admin | May 19, 2021 14:51 |
Hello, dear customer!
We sincerely apologize for the inconvenience.
Could you please contact us at support@simpleswap.io, so we can look into your issue?
We sincerely apologize for the inconvenience.
Could you please contact us at support@simpleswap.io, so we can look into your issue?
| User | May 19, 2021 14:54 |
In chat you support say exhange will be 5 min ,now so left more 1hour and you Status: unavailable
in bestchange,you not pay me my money
in bestchange,you not pay me my money
| SimpleSwap admin | May 19, 2021 14:56 |
We are experiencing temporary delays, the platform is overloaded. Could you please contact us by email, so we will keep an eye on your swap?
| SimpleSwap admin | May 19, 2021 15:18 |
Have you contacted us? If yes, please provide the ticket number
Claim solved
| User | May 19, 2021 15:40 |
I was contact via live chat in you sait,with support Miko
CommentRemove
| Isaak1985 | |
156.146.59.* | May 13, 2021 16:56 |
Well, Satoshi finally came to their senses, I confess it was
scary, I thought it was not the correct address, just in case I put 12 satosh props -8 st, priority -84 st. For those who are also scared), now as for the exchanger I was there for the first time, but not the last, great respect to you, who are not being spoken about, these are support team, for your great work
scary, I thought it was not the correct address, just in case I put 12 satosh props -8 st, priority -84 st. For those who are also scared), now as for the exchanger I was there for the first time, but not the last, great respect to you, who are not being spoken about, these are support team, for your great work
| SimpleSwap admin | May 13, 2021 18:46 |
Hi,
Thank you for sharing your experience! We always glad to help and will be glad to see you again on SimpleSwap!
Thank you for sharing your experience! We always glad to help and will be glad to see you again on SimpleSwap!
| SimpleSwap admin | May 13, 2021 18:46 |
Hi,
Thank you for sharing your experience! We always glad to help and will be glad to see you again on SimpleSwap!
Thank you for sharing your experience! We always glad to help and will be glad to see you again on SimpleSwap!
CommentRemove
| Adl |  |
46.166.143.* | April 3, 2021 13:06 |
Fast and secure
| SimpleSwap admin | April 26, 2021 19:00 |
Hello, Adl!
Thank you for your review! We're glad our service suits your needs. Always welcome on Simpleswap!
Thank you for your review! We're glad our service suits your needs. Always welcome on Simpleswap!
CommentRemove
| Joy | |
161.35.81.* | January 16, 2021 13:09 |
I liked that there was no headache, everything went quickly!!! The course was completely satisfactory. I will continue to use it, the exchanger is good.
| SimpleSwap admin | January 16, 2021 13:13 |
Hello, Joy!
Thanks for sharing your experience, we highly appreciate your feedback. See you soon on SimpleSwap!
Thanks for sharing your experience, we highly appreciate your feedback. See you soon on SimpleSwap!
CommentRemove
| Jasmin | |
23.106.56.* | December 12, 2020 15:22 |
Got a wonderful experience with the service! Would definitely recommend my friends and use it myself again. Keep it up!
| SimpleSwap admin | December 14, 2020 17:34 |
Hello, Jasmin!
Thank you for the feedback. Looking forward to other exchanges from you on our platform!
Thank you for the feedback. Looking forward to other exchanges from you on our platform!
CommentRemove
| Harry | |
68.183.35.* | November 28, 2020 15:53 |
Very convenient exchange, a good rate, speed - within the limits of the schedule - everything is good! I like it
| SimpleSwap admin | November 28, 2020 15:57 |
Hello, Harry!
Thank you for your kind words! We are so happy to know that you are satisfied with our service! Continue swapping with us :)
Thank you for your kind words! We are so happy to know that you are satisfied with our service! Continue swapping with us :)
CommentRemove
| Daniel Fox | |
23.106.56.* | November 23, 2020 04:39 |
David (from support team), thank you so much! You always help me with all my questions. I am a new person on this platform that's why i have a lot.
Anyway until now everything is ok and i enjoy using this service.
Anyway until now everything is ok and i enjoy using this service.
| SimpleSwap admin | November 23, 2020 04:49 |
Hello, Daniel!
We are always glad to help you with any issue. Thank you for choosing us. We highly appreciate your review. It makes us better.
Will be happy to see you again.
We are always glad to help you with any issue. Thank you for choosing us. We highly appreciate your review. It makes us better.
Will be happy to see you again.
CommentRemove
| Alice | |
82.196.13.* | November 8, 2020 14:16 |
I tried many other similar exchangers, but here there is no big commissions, no delays and what I like the most - technical support responds almost instantly :)
| SimpleSwap admin | November 8, 2020 14:23 |
Hello, Alice!
Nice to hear, thank you for your feedback. Look forward to seeing you again on SimpleSwap!
Nice to hear, thank you for your feedback. Look forward to seeing you again on SimpleSwap!
CommentRemove
| Wilshere | |
23.106.249.* | October 25, 2020 01:58 |
Good exchanger. Had an issue with my exchange. It took some time to be considered but finally was resolved
| SimpleSwap admin | October 25, 2020 02:04 |
Hello, Wilshere!
Thank you for choosing us! We are glad your issue was resolved and always ready to help you. Feel free to contact us at any time.
Thank you for choosing us! We are glad your issue was resolved and always ready to help you. Feel free to contact us at any time.
CommentRemove
| William Martins | |
23.106.56.* | October 19, 2020 20:01 |
I heard a lot about SimpleSwap from my friends that always use it, so i wanted to try too. I was a bit nervous coz it was my first time and first platform that i was trying. And i really liked. It is very easy to use. The customer service answers very quickly (i guess i made a lot of questions ). So i highly recommend.
| SimpleSwap admin | October 19, 2020 20:16 |
Hello, William Martins!
Thank you for your kind words. We are very glad to see new customers on our platform. We promise to try our best and always make it better and faster. Hope to see you again on SimpleSwap.;)
Thank you for your kind words. We are very glad to see new customers on our platform. We promise to try our best and always make it better and faster. Hope to see you again on SimpleSwap.;)
CommentRemove
| Kate |  |
190.2.144.* | October 6, 2020 08:29 |
Wanna say that it is a pleasure to exchange cryptocurrency here, conditions are good and applications pass quickly. I love it! Will come again for sure
| SimpleSwap admin | October 6, 2020 08:33 |
Hello, Kate!
Thank you for the feedback! Nice to hear that you find our service convenient. See you soon on SimpleSwap! :)
Thank you for the feedback! Nice to hear that you find our service convenient. See you soon on SimpleSwap! :)
CommentRemove
| Horge | |
198.16.70.* | October 2, 2020 00:37 |
One of the reliable crypto exchanges I know. Always get the same amount as expected.
| SimpleSwap admin | October 2, 2020 06:34 |
Hello, Horge!
Thank you for your kind words! We are so happy to know that you are satisfied with our service! Continue swapping with us :)
Thank you for your kind words! We are so happy to know that you are satisfied with our service! Continue swapping with us :)
CommentRemove
| Adam | |
34.80.154.* | September 20, 2020 17:32 |
I didn't like it very much , I saw it better(
| SimpleSwap admin | September 20, 2020 17:37 |
Hello, Adam!
Thank you for your feedback! Could you please contact our support team by support@simpleswap.io and let us know what was wrong?
Thank you for your feedback! Could you please contact our support team by support@simpleswap.io and let us know what was wrong?
CommentRemove
| Samantha | |
89.39.107.* | September 18, 2020 11:31 |
Everything is fine, exchange was done according to the established rate and time. I recommend this service!
| SimpleSwap admin | September 18, 2020 11:33 |
Hello, Samantha!
Thanks a lot! We are very happy to know that you are satisfied with using SimpleSwap. It is very important for us! We hope to see you more often :)
Thanks a lot! We are very happy to know that you are satisfied with using SimpleSwap. It is very important for us! We hope to see you more often :)
CommentRemove
| Eggor | |
18.27.197.* | July 23, 2020 21:12 |
How much to expect to receive coins. I sent you everything in full 2.5 hours ago. Why didn't I receive my coins?
| BestChange admin | July 24, 2020 05:33 |
Hello!
We request the exchanger's administrator to respond to the user's complaint.
Best regards, BestChange administration.
We request the exchanger's administrator to respond to the user's complaint.
Best regards, BestChange administration.
| SimpleSwap admin | July 24, 2020 08:32 |
Hello, Eggor!
Unfortunately, your exchange was delayed due to a one-time technical glitch. However, this swap has been completed successfully.
We would appreciate it if you would contact our support team support@simpleswap.io to speak about your recent experience.
Once again we deeply apologize for any inconvenience caused.
Unfortunately, your exchange was delayed due to a one-time technical glitch. However, this swap has been completed successfully.
We would appreciate it if you would contact our support team support@simpleswap.io to speak about your recent experience.
Once again we deeply apologize for any inconvenience caused.
Claim solved
CommentRemove
| Brice | |
3.8.175.* | June 11, 2020 21:15 |
Normally, the course is not very happy
| SimpleSwap admin | June 12, 2020 06:46 |
Hello, Brice!
We appreciate your opinion. We will use your feedback for future improvement. Please let us know if there is anything else we need to know to improve our service. Thank you!
We appreciate your opinion. We will use your feedback for future improvement. Please let us know if there is anything else we need to know to improve our service. Thank you!
CommentRemove
| Aschatria |  |
77.216.161.* | February 27, 2020 13:04 |
Simpleswap.io un-jammed my 3 days late swap & sent me cash in matter of minutes. Great customer service.
https://memo.cash/post/41ec0311f72dbf433cb988c0a75ec16fc8143584fd169139ec5e9e2698322ea1
https://memo.cash/post/41ec0311f72dbf433cb988c0a75ec16fc8143584fd169139ec5e9e2698322ea1
| SimpleSwap admin | February 27, 2020 17:48 |
Hello, Aschatria!
Thanks for your time in leaving this review! We are always glad to help you. Feel free to contact us anytime!
Thanks for your time in leaving this review! We are always glad to help you. Feel free to contact us anytime!
CommentRemove
| Rob | |
167.172.169.* | January 9, 2020 11:15 |
Used this exchange first time today. Swapped XMR to BTC without any issues! Recommend!
| SimpleSwap admin | January 9, 2020 15:06 |
Hello, Rob!
Thanks for your review! We are glad to know that you liked our service. We hope you will continue to make swaps on SimpleSwap:)
Thanks for your review! We are glad to know that you liked our service. We hope you will continue to make swaps on SimpleSwap:)
CommentRemove
| Adjelil | |
104.151.6.* | December 21, 2019 07:34 |
They run away with my 50ETH.
Don't use this robber service.
Don't use this robber service.
| SimpleSwap admin | December 21, 2019 09:30 |
Hello, Adjelil!
Thank you for contacting us.
Your exchange was made through our partner.
The partner has an automated risk prevention system implemented through which each transaction passes. Unfortunately, your funds were suspended in the account of our partner. At the moment, we are actively communicating with them in order to return your coins.
We apologize for the delay and inconvenience that it might have caused. We will do our best to resolve this issue as soon as possible. We will definitely let you know when there are updates.
We are sorry for keeping you waiting. Hope for your understanding and patience.
Thank you for contacting us.
Your exchange was made through our partner.
The partner has an automated risk prevention system implemented through which each transaction passes. Unfortunately, your funds were suspended in the account of our partner. At the moment, we are actively communicating with them in order to return your coins.
We apologize for the delay and inconvenience that it might have caused. We will do our best to resolve this issue as soon as possible. We will definitely let you know when there are updates.
We are sorry for keeping you waiting. Hope for your understanding and patience.
Claim solved
| BestChange admin | December 21, 2019 10:02 |
Hello!
Please do not remove the user's claim until the funds reach him.
Best regards, BestChange administration.
Please do not remove the user's claim until the funds reach him.
Best regards, BestChange administration.
Claim renewed
| SimpleSwap admin | December 21, 2019 15:29 |
Adjelil,
Thank you for waiting.
Unfortunately, your ETH transaction is marked suspicious by the system of our partner.
According to European AML directives, KYC regulations and platform requirements, we will ask you to provide you a scan of your ID document valid in your country and additional information of funds origin.
Please forward it to support@simpleswap.io.
Transactions are evaluated on a variety of factors such as a deposit wallet and the address of receipt, amount, time and frequency of circulation.
We sincerely apologize for the need to pass this procedure. We in no way want to harm our customers.
Looking forward to your reply.
Thank you for waiting.
Unfortunately, your ETH transaction is marked suspicious by the system of our partner.
According to European AML directives, KYC regulations and platform requirements, we will ask you to provide you a scan of your ID document valid in your country and additional information of funds origin.
Please forward it to support@simpleswap.io.
Transactions are evaluated on a variety of factors such as a deposit wallet and the address of receipt, amount, time and frequency of circulation.
We sincerely apologize for the need to pass this procedure. We in no way want to harm our customers.
Looking forward to your reply.
Claim solved
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