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SwapEx exchanger
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| Status: | active | SwapEx reviews: | 099165 | |
| Exchange rates: | 7780 | Volet TS: | — | |
| Reserve: | $214 770 701 | Perfect Money TS: | — | |
| Age: | 1 year 11 months | WebMoney BL: | — | |
| On BestChange: | 1 year 10 months | MyWOT rating: | 3.0 | |
| Country: |  |
Russia | Forums: | — |
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When creating a financial claim, please make sure that the exchange regulations specified on the website SwapEx have been violated and that you haven't received funds for the order. Please note that the claim may be turned down in the following cases:
Be sure to indicate the exchange order number. It will help the SwapEx administrator resolve the problem more quickly. If you didn't like the SwapEx's service and want to write about it, use the Comment review type. |
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| Order number: | |
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Add a comment:
| Alexander |  |
94.203.44.* | December 17, 2024 06:38 |
Personal data was removed by the monitor's administration
According to the information available, the exchanger has no financial obligations to this user
Order number ***, no funds for the second day. I exchanged 7000 USDT BEP 20 to Revolut USD. Chat support does not respond.
| BestChange admin | December 17, 2024 08:26 |
Hello,
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
| SwapEx admin | December 18, 2024 06:12 |
Hello Alexander,
You had a limit on incoming transfers on your card, because of which the transfer from us did not go through, which we informed you about. At the moment the order has been completed. Have a nice day!
You had a limit on incoming transfers on your card, because of which the transfer from us did not go through, which we informed you about. At the moment the order has been completed. Have a nice day!
Claim solved
| BestChange admin | December 18, 2024 06:26 |
Dear Alexander, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.
Sincerely, administration of the BestChange exchanger monitor.
Sincerely, administration of the BestChange exchanger monitor.
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| Vitali |  |
31.153.17.* | December 4, 2024 19:45 |
I exchanged urds to euro. It took about 2 hours. But I received money fortunately. Have to admit good and polite support.
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| Saravaan |  |
223.185.201.* | November 25, 2024 06:18 |
Wonderful Exchange platform.. Very nice Admin.. Very Fast, quick Response...
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| Aliaksei |  |
172.94.78.* | November 19, 2024 18:54 |
First i've tried to exchange to KGS but for my bank was not possible. They ofered me then USD, i've accepted and i got an a decent USD exchange directly to my card. I highly recommend, everything went very fast through the support chat.
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| Eugine | |
176.204.149.* | November 19, 2024 13:28 |
On best change supposedly there is an exchange for Bulgarian levs, but when started the exchange, refunded the money. They say they can't make the transfer....
| SwapEx admin | November 19, 2024 14:49 |
Hello Eugine,
Unfortunately, there has been a misunderstanding between us, and the operator made a mistake that led to the refund. We are ready to process the exchange. Please check your email — we have already sent you the relevant letter.
Unfortunately, there has been a misunderstanding between us, and the operator made a mistake that led to the refund. We are ready to process the exchange. Please check your email — we have already sent you the relevant letter.
CommentRemove
| Hussein Merhej |  |
5.155.151.* | November 18, 2024 08:56 |
BEP20 USDT To Alipay CNY every thing Great.
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| User |  |
89.187.160.* | November 12, 2024 10:37 |
Very stable exchange time, at work days they can finish my case in 20 mins after paid.
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| Muhammad Perve |  |
185.209.199.* | November 6, 2024 17:05 |
Hi everybody, i did a exchange through this exchanger 11 days ago! My bitcoin payment was confirmed! My order id is: ***.
Their transaction to my Wise account was cancelled of unknown reason. However since day one they have just put me on hold and saying they will solve it somehow, but my patient have runned out now since its been 10 days since my payment, and wise normally refund within 11 days if a transaction is cancelled. So i dont know what their intention is, to scam me?
I have also saved all of the conversation/screenshots and videos I proved that I haven’t received any money from them.
BestChange please look into this and help resolve the issue.
Their transaction to my Wise account was cancelled of unknown reason. However since day one they have just put me on hold and saying they will solve it somehow, but my patient have runned out now since its been 10 days since my payment, and wise normally refund within 11 days if a transaction is cancelled. So i dont know what their intention is, to scam me?
I have also saved all of the conversation/screenshots and videos I proved that I haven’t received any money from them.
BestChange please look into this and help resolve the issue.
| BestChange admin | November 6, 2024 18:54 |
Hello,
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
| SwapEx admin | November 6, 2024 20:53 |
Hello Muhammad Perve,
Yes, we have completed the transfer, but it is necessary to note that on your side the bank has declined the payment, and we are waiting for the funds to be returned. Unfortunately, without receiving the payment back, we cannot make a new transfer.
As already mentioned in our chat, please understand that the further situation does not depend on us, but on the banking system and the timing of the return of funds.
Yes, we have completed the transfer, but it is necessary to note that on your side the bank has declined the payment, and we are waiting for the funds to be returned. Unfortunately, without receiving the payment back, we cannot make a new transfer.
As already mentioned in our chat, please understand that the further situation does not depend on us, but on the banking system and the timing of the return of funds.
Claim solved
| Muhammad Perve | November 6, 2024 20:59 |
Should I, as a customer, be affected by the fact that you had problems with the transfer even though I have paid? Redo and make it right, please refund my money or transfer it to another bank account I can provide. That's only right!
Claim renewed
| SwapEx admin | November 6, 2024 21:01 |
Muhammad Perve,
The problem was on your side, that the bank did not accept the payment on your side. Therefore, you need to wait for the return.
The problem was on your side, that the bank did not accept the payment on your side. Therefore, you need to wait for the return.
Claim solved
| Muhammad Perve | November 7, 2024 08:07 |
This is exactly what I mean by you making constant excuses! If it is to be as you say, you should still have received the money back in return, as Wise claims that it is returned within 10 days.
Now it's been 12 days! This is completely unreasonable, you have received my money, please return it while you deal with your internal problems.
This is not how you treat a customer!
Now it's been 12 days! This is completely unreasonable, you have received my money, please return it while you deal with your internal problems.
This is not how you treat a customer!
Claim renewed
| SwapEx admin | November 7, 2024 11:04 |
Muhammad Perve,
We will definitely resolve this issue, we need time to resolve this situation.
We will definitely resolve this issue, we need time to resolve this situation.
Claim solved
| Muhammad Perve | November 10, 2024 16:05 |
Still have not received my funds, been 15 days now! This is not OK! Refund me my money ans do the right thing you ***!
Claim renewed
| SwapEx admin | November 10, 2024 19:44 |
Muhammad Perve,
It turns out that your account is blocked, and you attempted to top it up. From our side, we sent the payment, but your bank, as expected, rejected it due to this reason.
As of now, the refund has not yet been received. We have sent you a video to confirm our information.
We also requested that you contact your bank's support chat. Please, let's continue our communication in the chat for a faster resolution of this issue.
It turns out that your account is blocked, and you attempted to top it up. From our side, we sent the payment, but your bank, as expected, rejected it due to this reason.
As of now, the refund has not yet been received. We have sent you a video to confirm our information.
We also requested that you contact your bank's support chat. Please, let's continue our communication in the chat for a faster resolution of this issue.
Claim solved
CommentRemove
| Mikhail S |  |
45.120.115.* | November 7, 2024 12:00 |
I sent the minimum 500 to Sberbank RUB from Wise USD. It was a smooth process and very fast. There was a person on chat in the webpage the whole time corresponding to the transaction. Happy to have used it.
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| Volodymyr |  |
37.235.56.* | November 5, 2024 13:53 |
The AML case arose due to high-risk markers in the assets that the user had sent
KYC is required
The claim's status has been changed to neutral by the monitor's administration
Hi. After I paid for the order on this service, they wrote that my funds were not clean and blocked them. Now they demand to submit documents and undergo verification. I passed the AML check of my wallet on various services, and it is clean, there are no problems https://prnt.sc/3HrECmghLFJv. After that, I created an order on another service with AML verification, and the funds passed this verification, the exchange was successful. Also, I demand to return my funds.
| BestChange admin | November 5, 2024 15:55 |
Hello,
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
| SwapEx admin | November 5, 2024 18:06 |
Hello Volodymyr,
During the AML check of the USDT you sent, high-risk labels (11.16% Enforcement action) were detected. This is why you need to undergo an additional identity verification, after which the assets will be returned. This is a standard KYC procedure in accordance with FATF standards. To combat money laundering and terrorism financing, all exchange points conduct AML checks on transactions from clients. Additionally, you were notified about this before creating your application and confirmed your agreement with a checkbox; without your consent, the application would not have been created.
During the AML check of the USDT you sent, high-risk labels (11.16% Enforcement action) were detected. This is why you need to undergo an additional identity verification, after which the assets will be returned. This is a standard KYC procedure in accordance with FATF standards. To combat money laundering and terrorism financing, all exchange points conduct AML checks on transactions from clients. Additionally, you were notified about this before creating your application and confirmed your agreement with a checkbox; without your consent, the application would not have been created.
| Volodymyr | November 5, 2024 20:31 |
Dear SwapEx,
I am writing to confirm that my wallet and the funds contained within are clean. Additionally, I have completed an AML (Anti-Money Laundering) check, which has verified the legitimacy of my transactions and funds.
I am writing to confirm that my wallet and the funds contained within are clean. Additionally, I have completed an AML (Anti-Money Laundering) check, which has verified the legitimacy of my transactions and funds.
| BestChange admin | November 6, 2024 10:33 |
Hello,
Unfortunately, according to the AML analysis performed, the cryptocurrency you sent is High Risk or associated with illegitimate sources such as Gambling, Sanctions, Enforcement action.
In this case, according to the information security rules, the international AML/KYC policy https://www.bestchange.ru/faq.html#frozen-transaction and the exchange service regulations, additional verification is required to consider a refund. You agreed to the rules and the AML policy of the exchanger when creating the order.
Sincerely, administration of the BestChange exchanger monitor.
Unfortunately, according to the AML analysis performed, the cryptocurrency you sent is High Risk or associated with illegitimate sources such as Gambling, Sanctions, Enforcement action.
In this case, according to the information security rules, the international AML/KYC policy https://www.bestchange.ru/faq.html#frozen-transaction and the exchange service regulations, additional verification is required to consider a refund. You agreed to the rules and the AML policy of the exchanger when creating the order.
Sincerely, administration of the BestChange exchanger monitor.
| Volodymyr | November 6, 2024 12:53 |
Dear BestChange admin,
Have you verified this transaction yourself? Or how did you understand that she has a high risk? I checked and everything is fine with her.
Have you verified this transaction yourself? Or how did you understand that she has a high risk? I checked and everything is fine with her.
| Volodymyr | November 6, 2024 13:12 |
I have worked with more than 20 exchangers and done more than 500 exchanges and never had any problems, and here some scammers are trying to steal my money, apparently I'm not the only one, and you are protecting them.
| SwapEx admin | November 6, 2024 13:21 |
Volodymyr,
Contact our chat and we will provide you with an AML check.
Contact our chat and we will provide you with an AML check.
| Volodymyr | November 6, 2024 13:28 |
My sources tell me that your verification is not legitimate, so I ask the bestexchange admin, have you verified this transaction and confirm that it has a high risk?
| BestChange admin | November 6, 2024 15:20 |
We performed the check using our resources and found high-risk markers. Please note that the check results may differ in different services, as different databases are used.
Sincerely, administration of the BestChange exchanger monitor.
Sincerely, administration of the BestChange exchanger monitor.
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| Vlad |  |
146.120.15.* | November 5, 2024 18:03 |
Fast and commfort service.
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| Tia Illy |  |
31.10.132.* | October 26, 2024 11:25 |
Best and fastest exchange I've been use it! I super recommend it! Thank you.
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| Dmitry |  |
5.180.138.* | October 25, 2024 10:20 |
Completed in just five minutes! Thanks a lot.
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| Mike | |
77.220.50.* | September 27, 2024 19:00 |
Very fast! 30 minutes. I'd continue to use them!
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| Onyinyechi |  |
102.91.4.* | September 21, 2024 09:40 |
Very reliable, trustworthy and fast service. And their exchange rates are very good too. I'd continue to use them!
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| Matteo | |
146.70.242.* | September 14, 2024 07:55 |
Honest and fast exchange office. I use SwapEx almost every day to exchange Alipay and the transactions are completed very quickly. Support responds in a timely manner and they have never denied my request for a receipt sample. The quality is very good at the moment. I hope it stays like this! It's great to work with you.
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| Farrukh k. | |
94.204.37.* | September 5, 2024 11:09 |
Issue has been successfully resolved by the exchanger's administration
I made an exchange through this exchanger 26 hours ago, and they are still coming up with excuses, neither sending my money nor returning my cryptocurrency. They confirmed that they received my USDT, and I proved that I haven’t received any money from them. BestChange please look into this and help resolve the issue.
| Farrukh k. | September 5, 2024 15:49 |
It’s been 30 hours now. There’s silence from BestChange, and the exchanger says I need to wait 3 days. What kind of exchanger claims a 40-minute processing time but takes 72 hours?
| SwapEx admin | September 5, 2024 18:54 |
Hello Farrukh k.,
You have reached out to us before and know that we always adhere to the deadlines for transfers. However, as has happened now, your payment is currently under bank processing. We have already sent a request to the bank and are awaiting their response.
Please understand that this is an internal bank review, and unfortunately, it cannot be bypassed. We have provided you with an estimated timeframe for resolving this situation and hope for your understanding.
You have reached out to us before and know that we always adhere to the deadlines for transfers. However, as has happened now, your payment is currently under bank processing. We have already sent a request to the bank and are awaiting their response.
Please understand that this is an internal bank review, and unfortunately, it cannot be bypassed. We have provided you with an estimated timeframe for resolving this situation and hope for your understanding.
Claim solved
| Farrukh k. | September 7, 2024 14:59 |
It’s been over 72 hours since they promised to resolve the issue, and there’s been no response or explanation from the exchanger. I ask you to escalate the matter, as this exchanger is starting to deceive.
Claim renewed
| Farrukh k. | September 9, 2024 10:47 |
I ask BestChange to intervene in this financial dispute with the exchanger, as all the deadlines they promised, including the 72-hour bank processing time, have passed. It’s now the 6th day since I sent them USDT. Despite the deadlines passing, they provide no concrete responses, only saying “wait,” without presenting any proof. I consider this a complete fraud of their clients and BestChange users.
| Farrukh k. | September 12, 2024 14:13 |
Finally resolved after six days.
Claim solved
CommentRemove
| Gedam | |
176.59.112.* | September 5, 2024 17:32 |
Excellent Service. Funds transferred via Bank to India!
Good job!
Good job!
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| Sam | |
152.59.72.* | September 3, 2024 13:55 |
Send:
59.89 Tether TON USDT
Receive:
61.0339 Perfect Money USD
Status change time: 03.09.2024, 16:52
Status of order: The order is completed.
59.89 Tether TON USDT
Receive:
61.0339 Perfect Money USD
Status change time: 03.09.2024, 16:52
Status of order: The order is completed.
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| Dmitrii | |
149.143.162.* | September 3, 2024 11:03 |
USDT to visa Raiffeisen Serbia, positive.
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| Irina |  |
185.167.52.* | September 1, 2024 23:43 |
Great service, fast and helpful support!
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| Petr | |
37.99.221.* | August 19, 2024 15:41 |
So fast, I reccomend.
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| Zudwa |  |
31.220.26.* | August 18, 2024 09:16 |
"It was my first time exchanging USDT for Alipay. The transaction went smoothly, and the support team responded instantly. Thank you.
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| Alina |  |
178.168.34.* | August 16, 2024 09:21 |
USDT TRC20 to SEPA EUR in less than an hour. Thank you!
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| Vitalii | |
46.199.228.* | August 8, 2024 09:51 |
The AML case arose due to high-risk markers in the assets that the user had sent
KYC is required
The claim's status has been changed to neutral by the monitor's administration
Profanities and abusive language were removed by the monitor's administration
SwapEx — ***. They took my money and don't transfer it. They demand video recordings of me logging into my account, with all my transactions, my passport — supposedly for KYC, which no one warned me about. They have no right to take other people's money, this is ***. They have no right to demand disclosure of personal confidential information in violation of all laws, they can only refuse to provide the service and return the money. Their support is disgusting.
| BestChange admin | August 8, 2024 15:22 |
Hello Vitalii,
Unfortunately, according to the analysis carried out by AML, the cryptocurrency you sent is at High Risk or associated with illegitimate sources https://bc.to/wPxVZO
In this case, additional verification is required according to information security rules, international AML/KYC policy, and exchange service regulations. You agreed to the exchanger's rules when creating the order.
Please follow the exchanger's instructions to resolve the situation. The complaint will be transferred to neutral status with the possibility of further comment.
Kind regards, BestChange administration.
Unfortunately, according to the analysis carried out by AML, the cryptocurrency you sent is at High Risk or associated with illegitimate sources https://bc.to/wPxVZO
In this case, additional verification is required according to information security rules, international AML/KYC policy, and exchange service regulations. You agreed to the exchanger's rules when creating the order.
Please follow the exchanger's instructions to resolve the situation. The complaint will be transferred to neutral status with the possibility of further comment.
Kind regards, BestChange administration.
| SwapEx admin | August 8, 2024 22:21 |
Hello Vitalii,
During the AML check of the USDT you sent, high-risk tags were detected (22.30% and Sanctions). For this reason, you need to undergo an additional identity verification, after which the assets will be returned. This is a standard KYC procedure in accordance with FATF standards. In order to combat money laundering and terrorist financing, all exchange points conduct AML checks on transactions from clients. Furthermore, you were additionally notified of this before creating the application and confirmed your consent by checking a box; without your consent, the application would not have been created.
During the AML check of the USDT you sent, high-risk tags were detected (22.30% and Sanctions). For this reason, you need to undergo an additional identity verification, after which the assets will be returned. This is a standard KYC procedure in accordance with FATF standards. In order to combat money laundering and terrorist financing, all exchange points conduct AML checks on transactions from clients. Furthermore, you were additionally notified of this before creating the application and confirmed your consent by checking a box; without your consent, the application would not have been created.
| Vitalii | August 16, 2024 08:35 |
Add the Status Icon to SwapEx — "Exchanger may require verification of the client's documents or halt the payment to check other data"
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| Saravanan | |
27.62.135.* | August 7, 2024 17:21 |
This is a great company in which you can transfer money with confidence.. Very nice kind admin.. Perfect & safe transaction.
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| Ally | |
69.197.135.* | August 6, 2024 12:46 |
Super! Very fast exchange is done! Many thanks!
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| Andrii Romaniuk |  |
45.12.26.* | August 5, 2024 16:19 |
TOP! The best exchanger ever
Use it for your health - everything is ok.
Use it for your health - everything is ok.
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| Wim | |
79.127.227.* | August 1, 2024 07:41 |
Geweldige site, snel, accuraat en goede koers. Zelfs na een foutje van mijn kant, toch snel opgelost.
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| Ally |  |
121.127.46.* | July 31, 2024 15:26 |
Super! Fast and with a good rate exchange!
Many thanks!
Many thanks!
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