Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.

Hello Priscilla Kenkwanzi,
Your transfer to Perfect Money has been checked by the security service of this payment system. Unfortunately, this happens and it does not depend on us. Your order was executed as soon as we received your transfer.

Hello,

Dear user, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.

Sincerely, administration of the BestChange exchanger monitor.

Hello Int,
The AML risk level of the BTC you sent is 34.8% (Scam) It is for this reason that you need to undergo additional identity verification. This is a standard KYC procedure according to FATF standards. In order to combat money laundering and terrorist financing, all exchangers on BestChange perform AML checks on transactions received from customers. In addition, before creating the order, you were additionally notified about it and confirmed your consent with a check mark, without consent the order would simply not have been created.

If you can't proceed exchange told that you should issue refund by charging your refund fees, keeping my fund on your side what kind of service? isn't it a *** from your side?

Hello,

Unfortunately, according to the AML analysis performed, the cryptocurrency you sent is High Risk or associated with illegitimate sources such as DarkMarket, Sanctions, Enforcement action, or marked with other high-risk labels: https://bc.to/b8ZKJm

In this case, according to the information security rules, the international AML/KYC policy https://www.bestchange.ru/faq.html#frozen-transaction and the exchange service regulations, additional verification is required to consider a refund. You agreed to the rules and the AML policy of the exchanger when creating the order.

The status of your complaint is changed to neutral with the capability of commenting.

Sincerely, administration of the BestChange exchanger monitor.

Exchange not paid or no refund, they simply took the fund. they are not cooperative and with name of AML takes the fund and already moved the fund from their bitconi address which visible on blockchain. its high time to think twice before sending fund to an exchange listed here without self investigation about an exchanger. They generally process some exchanges and suddenly block an exchange and with name of AML freeze user fund and don't refund any single amount, simply take full fund.